Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 5,058 reviews

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Mercure Newcastle Airport
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+ 16 Services

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Advantage 3

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE : 

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Hotel services

MACH ONE

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 95 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 95 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
Access to property
  • Car parking available onsite
    • On site
Well-being
  • Gymnasium available to all hotel
    • On site

Your meetings and events

Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.

Room descriptions and layouts

5 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Auditorium

  • All of our meeting rooms are inside, we have access to use the Car Park for any outside events

  • Podium

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,058 reviews

TripAdvisor Rating 4.5/5

329 reviews

Close to the airport

Customer review rating 4.0/5

Anonymous Families - 24/11/2021 Confirmed reviews ALL

We had an unexpected overnight stay as Jetstar cancelled our flight and we were not noticed. The receptionist was ver helpful when we arrived at the front cpunter

Great location

Customer review rating 5.0/5

Julie Solo - 23/11/2021 Confirmed reviews ALL

Had a wonderful stay from start to finish. It was a last minute booking via phone and was met with courteous, professional and a warm interaction. Unfortunately, I cannot remember the lovely man I met on arrival. On leaving early the following morning I was met with a different man who also was the same. Thank you and will stay again if the need arises.

Close to airport

Customer review rating 5.0/5

K B. Friends - 23/11/2021 Confirmed reviews ALL

Clean, tidy, great restaurant and the staff were lovely especially Lara.

Customer review rating 3.0/5

Kerry F. Couples - 23/11/2021 Confirmed reviews ALL

Toilet broken had o fix myself no maintenance person

Dear Kerry f., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We're slightly confused as we actually did have a Maintenance person on Saturday night so unsure why you thought we didn't. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

great stay

Customer review rating 4.5/5

Damien Business - 05/08/2021 Confirmed reviews ALL

had a great stay at the hotel even though covid put restriction on the restaurant opening.

Dear Damien S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good location excellent staff very helpful and friendly awesome meals great chef

Customer review rating 4.0/5

Huri G. Families - 03/08/2021 Confirmed reviews ALL

Great staff

Dear Te Hurinui G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

GOOD LOCATION

Customer review rating 4.5/5

Maria H. Business - 26/07/2021 Confirmed reviews ALL

Well serviced, Great food- in restaurant and room service. Very friendly

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Always enjoy our stay here

Customer review rating 4.5/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

This is our "go to" Hotel when travellimg south. Modern clean rooms, good food, and friendly staff.

Dear Janelle O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Always a good stay

Customer review rating 4.5/5

Mike Business - 16/07/2021 Confirmed reviews ALL

Simple, Easy and Pleasant as always

Dear Michael O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very friendly staff, warm welcome and beautiful room.

Customer review rating 4.5/5

Anonymous Couples - 15/07/2021 Confirmed reviews ALL

A very pleasant experience although could do with more than 2 cardboard cups in the room.

Dear Helen M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great location and staff

Customer review rating 5.0/5

Ro Business - 15/07/2021 Confirmed reviews ALL

Great location, staff were extremely helpful and the food was amazing!

Dear Ro W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Quick trip

Customer review rating 4.5/5

David A. E. Business - 08/07/2021 Confirmed reviews ALL

Was accommodated last minute during these trying times. The Hotel was very helpful as usual. Good spot close to the airport.

Dear David E., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

good location

Customer review rating 4.5/5

Greg D. Solo - 06/07/2021 Confirmed reviews ALL

room neat and tidy, great service, good food,could do with some bisciuts to have with coffee.

Dear Greg d., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Excellent hotel

Customer review rating 5.0/5

L S. Couples - 04/07/2021 Confirmed reviews ALL

Once again we had a most pleasant stay at this hotel. Staff were most obliging, room very clean and comfortable. Dinner and breakfast very enjoyable. A great hotel

Dear Lorraine s., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you as always for your kind words! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great comfortable stay

Customer review rating 5.0/5

Jen Couples - 02/07/2021 Confirmed reviews ALL

We stayed here before our flight, lovely clean & tidy accomadation, very relaxed & modern room, comfy bed didn't want to get up. Staff very inviting with a warm welcome. It's great having the bar & restaurant too food was delish.

Dear Cory H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

good stay

Customer review rating 5.0/5

Robin Couples - 01/07/2021 Confirmed reviews ALL

Great staff, professional - easy to talk to & helpful. Comfortable beds, quiet

Dear Robin T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Modern hotel.

Customer review rating 4.5/5

Alan B. Couples - 01/07/2021 Confirmed reviews ALL

Excellent reception experience, clean modern hotel, comfy beds, my wife loved the bathroom cleanliness, and how it was wiped dry each day after use, lovely soundproofing, no complaints st all.

Dear Alan B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Probably the best hotel in the Newcastle area

TripAdvisor rating 5.0/5

David H 08/04/2021 TripAdvisor review

This is one of the nicest hotels in the Newcastle area which is why I don't mind staying that distance away from the city when staying in Newcastle. We never stay there because we are using the airport, but it's obvious fantastic for that too. The rooms are very pleasant and the food and beverage service is quite excellent. Of course I do miss the buffet breakfasts but they will be back at some stage. It would be nice to have some USB port style power outlets near the beds. I've seen these in even Ibis budgets and they are really handy in case you forget your phone chargers. It's a lovely hotel and I strongly recommend it. It's usually always good value.

Dear David H Thank you very much for your 5 Star Review of our hotel. We pride ourselves on our service and hotel and it's always great to receive a review that states we achieved that. I will pass on your comments to the team and we look forward to accommodating you again when you're next in Newcastle. Thanks again for your excellent feedback! Kind regards General Manager

Quality

TripAdvisor rating 5.0/5

CarolS4773 16/02/2021 TripAdvisor review

After a day spent in airports it was a very welcome site to finally get here... service was excellent, very quiet n clean.got in too late for dinner but had breakfast and it was excellent... will definitely be back..

Dear CarolS4773 Thank you very much for your 5 Star Review! We're so pleased you enjoyed your stay with us. Our team will be pleased to hear your appraisal of our excellent service and the hotel was both quiet and clean. Your comments on Breakfast are also well received and we'll pass on your comments to the Kitchen team too. Hopefully we'll see you again soon. Kind regards General Manager

Clean, quiet and attentive service

TripAdvisor rating 4.0/5

chriscP7234XE Business - 11/02/2021 TripAdvisor review

Although my husband has stayed at this property before, this was the first time I have accompanied him on a business trip here. Mecure Newcastle Airport was welcoming from the moment we stepped in the front door. The service was exceptional from all the staff, including the food and beverage staff. Everything was conducted in a warm and friendly manner while remaining thoroughly professional. Our business needs were easily accommodated and nothing seemed to be too much trouble. Our room was clean and bright with good natural light as well as effective block-out curtains. Given that the property sits adjacent to the airport, the sound proofing was unexpectedly efficient with our room being very quiet. Check out the Aboriginal artwork gracing the walls especially near the elevator. For our business needs, the hotel's position works very well, sitting between Newcastle and Port Stephens. Would definitely stay again.

Dear chriscP7234XE Thank you very much for your review. We're so pleased that you enjoyed your stay with us. We do agree that the artwork displayed on our walls is worth seeing too! Hopefully we'll be able to accommodate you again when you're next in the region. Kind regards General Manager

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