Hotel - Mercure Newcastle Airport
Mercure Hotel Mercure Hotel

Mercure Newcastle Airport

4.5/5 312 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-0:00
    • Opening hours : Week-end 23:59-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.

Mercure Newcastle Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 1 26 m2 3 m 0 0 14 0 0
BOARDROOM 2 26 m2 3 m 0 0 14 0 0
MEREWETHER 1 50 m2 3 m 72 20 20 33 40
Merewether Room 2 52 m2 3 m 0 0 22 0 40
MEREWETHER ROOM 104 m2 3 m 120 60 24 120 80
    • Auditorium
    • All of our meeting rooms are inside, we have access to use the Car Park for any outside events
    • Podium
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Wedding co-ordinator
    • Accommodation
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

  • 95 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 4,556 reviews

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 312 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 15/01/2020 TripAdvisor review
« Convenient location »

First stay at this property as usual rates are high for the area. Did not get upgraded and room was nice even if it was a bit small. Had made two different bookings on personal and business credit cards which were merged to one account without consent and meaning that I could not use points against the personal booking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick O Thank you for your review. We appreciate you taking the time to offer your feedback. Our rates reflect our competitors and are usually lower than similarly branded properties in Newcastle. We have King & Twin rooms at our hotel and therefore there isn't an upgrade on these rooms. Thanks again for your time. Kind regards General Manager

Paul Couples - 11/01/2020 Confirmed reviews ALL
« Airport »

Stay & enjoy dinner too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Karen Business - 10/01/2020 Confirmed reviews ALL
« Wonderful food, lovely bed, great staff. »

Greatly enjoyed the restaurant over two stays, would love the recipe to the vegetarian breakfast bean option available at the buffet. Perfectly cooked steaks both nights with compliments to the chef. Great staff with both Karen’s on the front desk being immensely helpful and Laura in the restaurant as well. All told a great stay. The only thing that was a possible detractor was the fact that the timing of the courtesy bus didn’t allow me to use it the day I left; Qantas staff prefer not to share the 6:45 am bus to the airport and the timing of other trips didn’t suit. But only a possible detractor as staff were not to blame and quite apologetic about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Anna P. Business - 10/01/2020 Confirmed reviews ALL
« Satisfactory airport accommodation »

Check in was efficient, room was clean and well maintained. When checking out I asked the manager (I think she was the manager) for the baggage trolley, she had advised it must be on one of the floors. Aaaannnnd ..... and nothing else was said. I then had to ask (as she did not offer!) if I could please be phoned to advise when it was back, she seemed to think that was a good idea (which to be honest she should have offered without bring prompted). A few minutes later a lovely gentleman (suspect he was from maintenance) brought the trolley to my room and helped me by taking my luggage to my car. Even though I had paid for parking, the boom gate failed to recognise my car rego so I had to reverse back, and drive out the 'in' gate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna P., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate the feedback and I'm pleased to hear that our Maintenance Manager brought you the trolley. In regard to the car park, the sign says to stop at the white line and the boom gate automatically opens. Unfortunately if you don't pay heed and drive too far forward, the camera won't see your plate and you'll have to reverse back. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Jennifer M. Families - 07/01/2020 Confirmed reviews ALL
« Comfortable »

It was good staying at Mercure Hotel. We had a good time in the gym and the food was delicious and the portion was big. The service was great. The room was great and very comfortable. We all sleept well. We will definitely going to stay at your hotel again. Thank you for your hospitality, it was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Praveen R. J. Business - 07/01/2020 Confirmed reviews ALL
« Perfect »

Everything ok , but it was very very hot day outside, there was problem with AC only, I mean less cool system AC. Rest all good .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Praveen Reddy J., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Susy Couples - 07/01/2020 Confirmed reviews ALL
« Fabulous stay »

Loved our stay. Arrived late in the day after a long drive from Qld and the welcome couldn’t have been better. Our souls were revived by drinks in the restaurant followed by dinner. My barramundi was excellent - the chef is a real asset to Mercure Newcastle. Bed was super-comfy and the facilities top notch. The staff were exceptional - I missed the 7.10am shuttle to the terminal, and asked for directions to the terminal, thinking I would walk. The staff member checking me out offered to drive me there “as I’m about to head home”. I think his name was Rob. Exceptional service that went above and beyond. I’d stay here again in a heartbeat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susy H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I've also passed your feedback on to Rob, our Night Auditor, and Marc, our Executive Chef. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Khawar Families - 07/01/2020 Confirmed reviews ALL
« Good experience. Limited room service at night. The cafe closed early. »

Good experience. Good staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khawar S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Susan Families - 07/01/2020 Confirmed reviews ALL
« Friendly and professional staff, nothing was too much trouble. »

Really friendly staff. The reservation was all in order as requested. The room was very nice and VERY clean. The staff went out of their way to arrange for me to get refreshments even though their café was closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan P., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Pius M. Families - 06/01/2020 Confirmed reviews ALL
« Very satisfactory »

Our stay was very pleasant and comfortable and the service was good. Dinner on Sunday night at the restaurant was a little under par for the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pius M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Steve Families - 04/01/2020 Confirmed reviews ALL
« Best service and care »

The team here at Mercure Williamtown Airport is the best I have encountered at an Accor property. Very attentive, service with a smile and nothing to hard for them to assist us during our stay. Thank you again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Yue Q. Families - 04/01/2020 Confirmed reviews ALL
« Very satisfied with the stay before the new year »

I have been travelling a lot for business purposes. Highly recommend Mercure Newcastle airport. Cleanness of the room, fantastic service, and nice breakfast. I will be sticking on Mercure hotel in my future travel because of the experience I had with the newcastle airport store.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yue Q., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Jo Families - 03/01/2020 Confirmed reviews ALL
« Excellent customer service »

Great stay. Marcus on reception warmly greeted us and explained all of the amenities available to us. Our room service meal was excellent and again the girl that delivered the meal was very friendly. It’s refreshing to receive such hospitable and friendly service. We travel a lot and it’s rare these days to be met with such genuine friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordana R., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Anonymous Couples - 03/01/2020 Confirmed reviews ALL

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith F., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Chudamani U. Families - 03/01/2020 Confirmed reviews ALL
« Was amazing »

Everything was nice and meet the required standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chudamani u., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Tom Couples - 02/01/2020 Confirmed reviews ALL
« Convenient »

Friendly & convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Graeme B. Families - 01/01/2020 Confirmed reviews ALL
« Stay was pleasant »

`Surprised that there isn’t bar facilities open until 4.00pm ? Also disappointed in the parking charge!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Geoff Families - 01/01/2020 Confirmed reviews ALL
« Surprisingly quiet. »

We only had a short stay over and it was a pleasure to have everything work out well. We had family room and it was very comfortable, very spacious and very quiet. The bedding was excellent and we all slept well. The well insulated windows meant we didn’t hear any road or airport noise. Breakfast managed to suit everyone’s tastes and we were pleased. All staff we encountered were excellent and they deserved a 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Kerry R. Families - 31/12/2019 Confirmed reviews ALL
« Great location for early flight »

Reception staff friendly and helpful. The waiter at Mach One rostered on that evening was excellent! Very quiet, rooms very comfortable. Shuttle service on time. Driver very nice. Have stayed several times now and always consistently good. Only negative is that I think it is a little pricey. Parking slightly cheaper than airport.

Very G. P. T. S. Families - 31/12/2019 Confirmed reviews ALL
« An OK s. »

The rooms are very clean and everything worked. Friendly staff, good facilities. I checked out two days ago and I am still waiting for the final invoice for my s.. Booked a room for 3 people (2 adults and one child) but only two single beds were provided.

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