Mercure Newcastle Airport

Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 408 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

Telephone +61 2 4033 8900

Fax +61 2 4033 8900

Contact email

  • HAMILTON STATION NEWCASTLE: 

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS:-32.810072, 151.843465

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MACH ONE

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Your meetings and events

Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand. Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand. Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.

Room descriptions and layouts

6 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Our guest reviews

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  408 reviews

TripAdvisor Rating  4.5/5  332 reviews

Certificate of excellence 2022

Suitable location

Customer review rating 3.5/5

Troy I. Solo - Confirmed reviews ALL

It was adequate.

Dear Troy I., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Excellent value

Customer review rating 4.0/5

Donna Couples - Confirmed reviews ALL

We stayed 1 night in a King room which was meticulously clean. In fact it was so clean it looked like the bathroom had never been used. We had dinner and breakfast using our Accor Plus discount dining . The meals were extremely good and we enjoyed them with our complimentary welcome drinks. Check in and out was quick and friendly. We used this hotel to break our journey driving to Queensland and it was perfect as we wanted to get on our way early and breakfast started at 5.30am.

Dear Donna E., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great place to stay as we headed north.

Customer review rating 4.5/5

Gordon W. Couples - Confirmed reviews ALL

A great experience from early booking to seamless checkout. We have stayed here before and the food in the restaurant was very good. I am pleased to say that this is still the case. The room was well presented and the bed was comfortable.

Dear Gordon H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great location, nice food

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Stayed one night for work. Flew in at about 9, quick meal.

Dear Derek F., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Another good stay

Customer review rating 5.0/5

John E. Business - Confirmed reviews ALL

This was a 2 night stay where we were warmly welcomed back by all staff. The room was well appointed and clean. Dinner and breakfast in the restaurant was great as usual.

Dear John E., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well Located

Customer review rating 4.5/5

David L. Families - Confirmed reviews ALL

Very pleasant stay, nice staff & good service

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

well located , convenient for early morning flights

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Check=in with Marcus? was so friendly and welcoming, dinner was great, would have liked more variety on dinner menu. unfortunately due to early flights we did not have the chance for breakfast

Dear Catherine B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well located for my purposes

Customer review rating 4.5/5

Alan G. Business - Confirmed reviews ALL

Staff were friendly and courteous booking in was made easier with the fast book in system. My room was well presented and clean. There were no instructions that I could find in the room that told me how to access the WIFI or what the password was. The menu in the dinning room was limited however meals were of a high quality and reasonably priced.

Dear Alan G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Perfect location, lovely & clean. Great meals

Customer review rating 4.5/5

Paula Solo - Confirmed reviews ALL

Excellent. Room was lovely, Neal was very nice & well priced. No outside noise or glare.

Dear Paula S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good location when catching early flight

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel very comfortable with friendly staff. It would be a bonus if you could get the airport shuttle running again - a long walk!! or extra for taxi!

Dear Pene D., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Accommodation was great the restaurant was not

Customer review rating 2.0/5

Carol Business - Confirmed reviews ALL

Whilst I understand a limited menu on a Sunday night (note I rang to see if it would be open prior to my stay & was not informed about the limited menu) we found the selection terrible. Unless you liked hamburgers you had about 2 choices. I would not recommend this to anyone

Dear Caroline B., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst we appreciate your feedback, it is a slight exaggeration. We have about 10 different main dishes and only 3 of them are burgers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Excelled again.

Customer review rating 4.5/5

Paul Business - Confirmed reviews ALL

Good comfortable rooms, great Gluten Free food choices, parking on site very convenient.

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well located for our needs

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

We have stayed many times as it is close to salt ash , my granddaughter who is only 12 and can usually sleep anywhere and l did not sleep well as the beds are so hard you can not get much sleep , we also found the menu with little choices and the breakfast buffet was sorely missed and no COCO POPS , my granddaughters response was don’t they know all kids eat coco pops and we both just had toast .

Dear Cheryl W., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Convenient to airport

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

On check in, Reception deleted the Company credit card details from the booking and charged the room to my card. This was extremely inconvenient

Dear Gabriel B., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that we made an error with your booking; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Do not hesitate to contact me if you wish to have the charge on your card reversed and charge the company card as originally instructed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

One Night at the Mercure Newcastle Airport

Customer review rating 5.0/5

Eric Families - Confirmed reviews ALL

Check in and Check out staff were welcoming, professional and efficient. Recognised my Platinum Accor Plus status. The room on the third floor was spacious, well equipped and very comfortable for a one night stay. Parking in front of the hotel was a bonus. Great convenience for the $15.00 charge. Enjoyed dinner and breakfast in the restaurant. Restaurant staff were both pleasant and provided great service. An excellent menu for both meals. Will definitely return if again in the Newcastle area.

Dear Eric F., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Another excellent stay

Customer review rating 5.0/5

Lorraine S. Business - Confirmed reviews ALL

Staff most pleasant and friendly. Hotel spotlessly clean throughout. Breakfast up to the usual standard, excellent. We will be staying again.

Dear Lorraine S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again Lorraine for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well located

Customer review rating 5.0/5

Christine Couples - Confirmed reviews ALL

This motel is a 10 minute walk to the airport. We stayed 2 nights and enjoyed the meals drinks and breakfast. Compliments to the chefs and all staff. We will be back in May

Dear Christine & Brian A., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great location

TripAdvisor rating 5.0/5

60darrenp TripAdvisor review

From the moment we arrived until we left the service was 5 star. The room was very clean. Every single team member acknowledged us throughout the stay. The restaurant/bar service was on point. The reception team looked after us as our flight was changed by 6 hours so we checked out as late as possible and we waited in the closed bar area however they offered coffee water and snacks. Will definitely return

Dear 60darrenp Thank you very much for your 5 Star review! We're so pleased that you enjoyed your stay and that the hotel and the staff delivered on your expectations of us. It's always a pleasure receiving such glowing reviews and the whole team like to hear that as well. We really appreciate your time in writing this review and would love to see you again in the near future. Kind regards

Great room

Customer review rating 4.0/5

Ian Families - Confirmed reviews ALL

Breakfast was great value and a great start to the day

Dear Ian C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A friendly and convenient hotel

TripAdvisor rating 5.0/5

Lorraine S Business - TripAdvisor review

We, once again, stayed at this hotel for one night. Staff were most welcoming and pleasant. Room was very clean. Breakfast, because of covid and the restaurant being closed, was served in the room and was most enjoyable and hot. We would not stay elsewhere when in this area.

Dear Lorraine S Thank you so much for your 5 Star Review! We always love having you stay with us and it's a pleasure to see you and catch up with you both. Look forward to seeing you again soon! Kind regards

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