Mercure Newcastle Airport 4 stars

Customer review rating 4.5/5 4,730 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Newcastle Airport
See on a map
+ 19 Services
Book this hotel
Meeting Planner ALL

Your loyalty is rewarded

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Complimentary shuttle bus transfers to the airport

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on requestPaying
  • Boat excursionsPaying
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318
williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE : 

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Your meetings and events

Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.Mercure Newcastle Airport has meeting venues that can accommodate events ranging from 12 to 150 guests. Modern Audio Visual equipment is available on demand.

5 

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Auditorium

  • All of our meeting rooms are inside, we have access to use the Car Park for any outside events

  • Podium

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room

Standard Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

MACH ONE BAR

Non contractual photo

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,730 reviews

tripadvisor

TripAdvisor Rating 4.5/5

316 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Not so great.

Customer review rating 4.5/5

Marius R. Couples - 20/09/2020 Confirmed reviews ALL

Landscaping and entrance a disaster due partly to roadworks. This gives a bad vibe to your arrival at the Hotel. Hotel was clean and staff friendly but to have no restaurant open for dinner or breakfast is a poor show indeed. Better to be fully closed than half open.

Dear Marius R., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

COVID-19 has made a wonderful hotel experience average

Customer review rating 4.5/5

Rochelle B. Business - 13/09/2020 Confirmed reviews ALL

My room was clean, neat and tidy as always, however COVID meant that there were limited staff, limited amenities in my room, and a limited room service menu available. Whilst the team did there very best to ensure my stay was comfortable - a usual incredible dining experience was average. Food and menu choice average, room supplies limited, staff limited.

Dear Rochelle B., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. The current global climate has determined our regulations and procedures. We can assure you that your safety is paramount and therefore our operation has to reflect that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Perfect location

Customer review rating 4.5/5

Jocelyn Families - 29/03/2020 Confirmed reviews ALL

Friendly staff and the room we stayed very clean.

Dear Jocelyn B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Difficult times.

Customer review rating 4.5/5

Garry D. Families - 27/03/2020 Confirmed reviews ALL

Even so a bit more than has a loo role would have been good. And no tissues at all.

Dear Garry D., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Great staff and value for money in these trying times

Customer review rating 4.5/5

Steve S. Business - 27/03/2020 Confirmed reviews ALL

Arrived late but staff were very professional. Evening meals were excellent although breakfast was a little disappointing as some of the food has been prepared well before and was a little "old". Not the Cook's fault, more that not many people were having breakfast

Dear Steven S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Reasonable stay under the current circumstances

Customer review rating 4.5/5

Ken S. Couples - 26/03/2020 Confirmed reviews ALL

Restrictions closed the restaurant, ate in room for dinner and breakfast, both were cold on delivery; ( not many staying in hotel ), we had an issue with the account,ie, overcharge which was fixed. Staff at reception very helpful and understanding,

Dear Ken S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Always excellent

Customer review rating 4.5/5

Kevin Solo - 26/03/2020 Confirmed reviews ALL

Top quality room and meals.

Dear Kevin S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

Staff were very helpful and professional location to airport is excellent could not fault a thing.

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

ok

Customer review rating 4.5/5

Shar Business - 25/03/2020 Confirmed reviews ALL

wont be staying again

Dear Sherona F., Thank you for your review. Sincerely, General Manager

Mercure Newcastle

Customer review rating 4.5/5

M T. Business - 25/03/2020 Confirmed reviews ALL

My overall stay was very good. The location was covenient

Dear Magdelena T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

excellent. what there to complain about every thing in brand new and very happy , clean the best there is .

Customer review rating 4.5/5

Angele I. Families - 25/03/2020 Confirmed reviews ALL

excellent very happy great service and great dinner etc . just the water pressure shower needs a little more , cause you have to sit there and stay in the shower for a bit longer to wash your body properly , due to very low water pressure , , were if you had more water pressure. your in the shower and out within 5 minates thats using less water makes sence , that is why you take your car or similer at the car cleaners they use water pressure so your car and human body gets cleaned washed way better and way more faster 5 minates due to having good water pressure ,see what i mean ,, i am sure , water costs nothing the dams are way overfull with water all this tv etc is all just liers and publicity the water dams you see LOW on TV is very old photoes taken 15 years ago so makes everyone crazy no water , . any way thanks for the stay will be looking for our next stay .

Dear Angele I., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great location

Customer review rating 4.5/5

Cassandra Business - 24/03/2020 Confirmed reviews ALL

Very well located to the Newcastle Airport. I also thought the rooms and breakfast were great.

Dear Cassandra J., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Another lovely stay

Customer review rating 4.5/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

This Mercure is a perfect place for us to stop on our way south. Rooms are lovely, clean and feel new.

Dear Janelle O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

warm, helpful and welcoming staff

Customer review rating 4.5/5

Brenda Solo - 23/03/2020 Confirmed reviews ALL

Staff were really welcoming and genuine. Ben organised a special salad for me - thank you to you and the chef

Dear Brenda W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Everything a hotel stay should be

Customer review rating 4.5/5

Shayne T. Business - 22/03/2020 Confirmed reviews ALL

Brilliant front reception Clean, quiet and awesome sun blocking curtains. Room service, quick, tasty and generous portions.

Dear Shayne T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well located and experienced a good stay - business trip

Customer review rating 4.5/5

Wayne S. Business - 22/03/2020 Confirmed reviews ALL

All good - no issues with reception and staff

Dear Wayne S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Neat and tidy and a great place to stay

Customer review rating 4.5/5

Allan Couples - 17/03/2020 Confirmed reviews ALL

The hotel was neat and tidy, well located and staff were always friendly and happy to assist. We enjoyed our brief stay and would do so again.

Dear Allan G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good rom,nice meal and helpful staff.

Customer review rating 4.5/5

Richard H. Friends - 17/03/2020 Confirmed reviews ALL

My major problem was the paid parking for both the web site and Accor said nothing about it. We were very disappointed to find this when we arrived! Otherwise the stay was good.

Dear Richard H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Quiet Night = Great sleep

Customer review rating 4.5/5

Aj Business - 16/03/2020 Confirmed reviews ALL

Staff were friendly and accommodating. Food was lovely!

Dear Amy J., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Relaxing and pleasent experience

Customer review rating 4.5/5

Ben Business - 16/03/2020 Confirmed reviews ALL

I was only staying one night, but found the overall experience very comfortable. The view from the restaurant window, and my room window, was beautiful. The restaurant had fantastic food. It is very conveniently located near Newcastle airport, with a useful shuttle bus to the airport, that starts at 5 am. The one thing I didn't like was the inability to change the temperature set point of the air con in my room. That meant the room was either too hot or too cold. Not sure if this was just a fault in the one in my room (I didn't ask), but this is one thing I would change. Also, the WiFI is not free. Need to pay at least $10. This was disappointing. So I just used the mobile hotspot from my phone.

Dear Benjamin S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby