Hotel - ibis Mexico Alameda
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Mexico Alameda Hotel

3.5/5 627 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.The new ibis room is modern and inviting and has everything you need: a large bathroom, modern decor, a comfortable bed with duvet, Internet and flat-screen TV with the best international channels.

  • 144 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 6,235 reviews

Our guest reviews for
ibis Mexico Alameda

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 627 reviews
Josue V. Friends - 21/01/2020 Confirmed reviews ALL
« Estancia agradable »

Excelente

Michel P. M. Families - 08/01/2020 Confirmed reviews ALL
« MR Michel Patrick M. »

The staff are amazing, the hotel is great but unfortunately I have to cancel the end of my stay because my back was suffer... the staff say to me I will be repay when I fill a form that they will send me be e-mail. I receive e-mail from the hotel without form, I mention that two time one in person and one by email and still waiting for the form after 8 days, other wise my one night experience with you was great!

Jorge F. Families - 03/01/2020 Confirmed reviews ALL
« As expected »

The shower to small,

Marco A. N. Families - 28/12/2019 Confirmed reviews ALL
« Very professional staff. All over »

All of them where very helpful and asking us if we were having a good staying at the hotel and at the same time respecting our space.

Aftab H. Couples - 27/12/2019 Confirmed reviews ALL
« Not at all happy with Accor services. »

Hotel is gud, but Accor services really very bad. Hotel location is good , but dontbgo thru Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aftab H., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Sergio C. Families - 23/12/2019 Confirmed reviews ALL
« Agradable »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Apreciable Sr, C., Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Luis E. Business - 20/12/2019 Confirmed reviews ALL
« COMODIDAD Y SEGURIDAD »

TRANQUILA Y AGRADABLE ESTANCIA

Sol A. R. Friends - 17/12/2019 Confirmed reviews ALL
« ok, not great »

The shower needs a place to hold the toiletries out of the flow of water, one of the fixtures was broken... there was not a towel for hands/face, only 3 regular towels, we were 3 persons so we need all of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marisol A., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. We are sorry that the design of our bathroom did not meet your expectations. Thank you for offering such a good point of view. We hope this can be taken into account for future hotels. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Blaise Couples - 12/12/2019 Confirmed reviews ALL
« Great Location »

Overall is was ok with some issues. 1. The hot water frequently seemed not there for showers. The water had to run a long time and even then not be hot. Sunday was the extra hot day for some reason...Monday was not and neither was Tuesday. 2. The room was for a handicapped person and did not have a shower curtain so using the overhead shower flooded the bathroom. The shower hose was the only way to shower. On the plus side -The staff was great..the room was clean and comfortable.

Pamela Couples - 11/12/2019 Confirmed reviews ALL

Agradable

Jorge C. Business - 10/12/2019 Confirmed reviews ALL
« estancia »

excelente

Eduardo Families - 07/12/2019 Confirmed reviews ALL
« AWSOME »

THE ONLY THING I COULD NOT AGREE WITH IS THAT THEY DIDNT SUPPLY WITH MORE WATER BOTTLES IN THE WEEK WE STAYED THERE JUST THE 1ST DAY

Esther Y. Families - 26/11/2019 Confirmed reviews ALL

We enjoyed our stay at ibis for the most part. When I booked our room we were told our breakfast was included. When we tried to have breakfast the lady said we needed to pay. Oh well .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther Y., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our breakfast in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

Raul M. Couples - 22/11/2019 Confirmed reviews ALL
« Very accomodating »

Easy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raul M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pa… Business - 21/11/2019 Confirmed reviews ALL
« EXCELENTE »

GRAN CONFORT EN LA HABITACION , LA ATENCION EXCELENTE

Our hotel has responded to the review
Our hotel has responded to the review

Muchas gracias por su preferencia y por tomarse el tiempo para compartir sus comentarios. Me complace de manera especial que haya decidido elegirnos como anfitriones en su visita a la Ciudad de México, es la mejor forma de reconocer nuestro compromiso con hacer una experiencia relajante y cómoda en cada una de sus estancias. Lo esperamos con las puertas abiertas para que disfrute de otra maravillosa estancia. Ivonee Cortez Gerente General

Raf Business - 19/11/2019 Confirmed reviews ALL
« Awesome place to stay in »

The place was very well located and everyone very helpful. Room always clean. The wifi is super fast kudos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raphael M., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 19/11/2019 Confirmed reviews ALL

Hotel good location, breakfast nice and nice choice. The room was fine but the walls of the hotel are thin, you can hear every sound from above you, or to the side and the water running though the pipes. On arrival it took some time to acknowledge us, even though staff on duty and no other guests at the front desk. However staff very good in making us aware on departure of the issue with the Federal Police protest at Terminal 1, made it easier for us to give us enough time to travel from Terminal 2 to Terminal 1 on the Skytrain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael F., We very much appreciate your comments regarding your stay at the ibis Mexico Alameda. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paula L. Business - 18/11/2019 Confirmed reviews ALL
« La peor experiencia de mi vida »

Horrible

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Paula l., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Mexico Alameda. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros, por eso me gustaría saber un poco mas de detalle de su estancia y tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Couples - 16/11/2019 TripAdvisor review
« Dirty and stinks »

We stayed at the hotel just overnight to take the NY flight the following morning. The neighborhood is awful, full of vendors in the streets and they somehow notice you are a foreigner and try to push you into buying their stuff. As you enter the hotel, it stinks like sewage. Very bad experience!

Our hotel has responded to the review
Our hotel has responded to the review

I am very sorry about your experience with the location of the hotel, we are working on the aforementioned topic, we are to order.

Herb W. Couples - 15/11/2019 Confirmed reviews ALL
« Les Miserables »

The employees seemed so unhappy at their jobs. Unlike anything else I have experienced in Mexico. Not overt unfriendly or rude, but lack of friendliness and enthusiasm was very noticeable and so unlike other business I experienced while in the country. I could see why their was another negative review on hotels about service standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herbert w., Thank you very much for taking the time to share your comments regarding your stay at the ibis Mexico Alameda. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff service in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

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