Hotel - Mercure Karawang
Mercure Hotel Mercure Hotel

Mercure Karawang

4.5/5 220 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Natural swimming pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ASTRA OTOPARTS11 km / 6 mi GS BATERY11 km / 6 mi KAPAL API11 km / 6 mi NESTLE11 km / 6 mi PT UNI CHARM INDONESIA10 km / 6 mi PT WAJA SENTOSA METALINDO10 km / 6 mi PT YAMAHA MOTOR PARTS MFG INDONE10 km / 6 mi PT. UNITED STEEL CENTER INDONESI8 km / 4 mi
BRIDGESTONE11 km / 6 mi ITOCHU11 km / 6 mi KIA MOTORS11 km / 6 mi PT TOYOTA MANUFACTURING INDONESI10 km / 6 mi PT VOITH PAPER ROLLS INDONESIA10 km / 6 mi PT WAVIN DUTA JAYA10 km / 6 mi PT. STEEL PIPE INDUSTRY OF INDON8 km / 4 mi

Your meetings and events

Mercure Karawang Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BANGA 6 50 m2 4 m 30 20 0 18 24
BANGA 7 50 m2 4 m 30 15 0 15 15
BANGA 1 84 m2 4 m 70 21 0 30 40
BANGA 5 85 m2 4 m 60 21 0 30 40
BANGA 4 86 m2 4 m 80 39 0 54 48
BANGA 3 129 m2 4 m 80 39 0 54 48
BANGA 2 136 m2 4 m 112 48 0 70 80
LINGGABUMI 380 m2 8 m 340 130 0 175 200
LINGGADEWATA 380 m2 8 m 340 130 0 175 200
GRAND LINGGA BALLROOM 750 m2 8 m 680 260 0 350 400
    • Videoconferencing
    • Podium
    • Day light
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

  • 242 rooms
  • 42 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 15 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.3/5 ALL Rating 1,397 reviews

Our guest reviews for
Mercure Karawang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 220 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mohd N. Business - 17/02/2020 Confirmed reviews ALL
« Comfort Stay »

It was a comfort stay for me in general. However, the Hotel and the management may consider my two cents suggestion below: 1. Some day, hotel provide full toilet amenities , but not all days we stayed, 2. May Hotel serves transportation just to go nearby Mall FoC to customers. Its not easy to cross the road due to heavy traffic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MOHD N. BIN M., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Narendra S Family - 06/01/2020 TripAdvisor review
« Good place for family gathering »

The location is excellent, no traffic jam, very easy to reach and the surrounding area is good for shopping, food central, transport to anywhere is available, apple and secure parking area, the resto is good and the coffee is good enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Narendra S We are very much appreciate your great comments and rating regarding your stay at the Mercure Karawang. This positive feedback will become our motivation to keep and maintain also improve ourself to become better. Our location is very strategic in The Center of Karawang city, in order to provide our guest comfort and efficiency. This reason also become our benefit and our strong point for you to decide next stay if you visit Karawang City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Maya M. Couples - 18/11/2019 Confirmed reviews ALL
« Awesome »

Before i step into the room, i already fell so excited..the environment so cool. The room is nice and clean..especially the toilet very clean and i very happy. Everything is super awesome and will make me want to come back in my next vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAYA m., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Achara Business - 13/11/2019 Confirmed reviews ALL
« Comfortable room, nice breakfast. »

Good service, comfy and clean room, good breakfast. But badly, the Accor member points can’t be collected if booking via travel agency.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ACHARA B., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

James W. Business - 09/11/2019 Confirmed reviews ALL
« Comfy and clean »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear BPK. JAMES .., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Benedict Business - 04/11/2019 Confirmed reviews ALL
« Nice and clean »

Room is good n clean. but for swim towel, I don't like the towel can't bring to my room, so, i must change at pool/toilet and that's make my pants wet (not swim suit)

Our hotel has responded to the review
Our hotel has responded to the review

Dear BENEDICT A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Ikhsan N. E. Families - 04/11/2019 Confirmed reviews ALL
« Staycation »

We really enjoyed for staycation at this hotel. Very comfortable room and easy to going the shoping market

Our hotel has responded to the review
Our hotel has responded to the review

Dear IKHSAN NOOR e., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Krk Families - 30/10/2019 Confirmed reviews ALL
« Fantastic »

Nice room, comfort and cozy

Our hotel has responded to the review
Our hotel has responded to the review

Dear KENAN R., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Erick Business - 28/10/2019 Confirmed reviews ALL
« low cost hotel service. house keeping »

service is very bad. front office staff are very nice but can only say "sorry". we complain from first day about room cleaning not properly done. The towel supplied was old. and only 2 medium size for a deluxe room. usually 4 or 6 towels are supplied. We complain. reply was "sorry" only room suite are having more towel. The supply in the room was unconsistent. some days no soap or no shampoo or.... The worst was a white gold necklace with very high sentimental value desappear in the room. After many sorry and "investigation sill in process" we didn t get any feed back. No more hope now. We are a company team. All complain about house keeping service. I stayed there 2 years ago. The service was also not good. Mercure Karawang must change name for low cost hotel name or improve deeply the service. the house keeping staff must be boost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERICK V., Thank you for taking the time to tell us about your experience at the Mercure Karawang. We sincerely apologize for the case Mr. Esson . Based on our investigation according to the procedure, we did not find any indication of suspicious actions taken by our hotel staff. Therefore if you are still not satisfied with our investigation, if you do not mind, we can accompany you to the police station to report this incident. We also want to apologize, regarding our Housekeeping Team is still not consistent in doing room cleaning and refilling equipment in the room. If you do not mind, please let us welcome you back on your next arrival to get the appropriate accor standard. Thank you for your feedback Mr. Esson. Please do not hesitate to contact us again for further needs and assistance. Sincerely, Dodit Hapsoro General Manager

Puput M. Business - 28/10/2019 Confirmed reviews ALL
« Memorable experience »

Comfort room and very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear PUPUT m., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Henky K. H. Business - 28/10/2019 Confirmed reviews ALL
« conviniance Hotel for Business and family in Karawang »

I got upgrade room, room is clean, good facility (shuttle car, sport center), over all breakfast is good however I got un fresh fruit (Melon) on my breakfast. it should not be happen for 4 star hotel likes Mercure Accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HENKY K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Robert L. Business - 18/10/2019 Confirmed reviews ALL
« The 2nd time not received Earn stay points after check out. »

CHAIHUAT ROBERT L. 30…6636 4 check in on 9 sept and check out on 26 Sept. After check out I not getting any stay points. this is second time experience. email to mercure karawang but no feed back.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning Mr Robert We do apologize for late to reply to your email but I have double checked with ACCOR paris with Mrs. Liliana that we have earned your point. . if there are things that are not pleasing, please confirm to the accor for more details and don’t hesitate to contact us. Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General manager

K. Business - 15/10/2019 Confirmed reviews ALL
« Good »

Hotel has good access to business and shopping centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear AHMAD K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Sy… Couples - 11/10/2019 Confirmed reviews ALL
« Awesome »

Great hotel, with satisfying services and luxury think in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear SYAHLAN S., Thank you for your good comments regarding your stay at the Mercure Karawang. We really appreciate it. I will share your comments with our team and your feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Andy Business - 24/09/2019 Confirmed reviews ALL
« Convenient »

I was a quite frequent stay at mercure. So I got used to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDY C., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Boon L. C. Business - 10/09/2019 Confirmed reviews ALL
« Great Hotel and good service »

The room is big and clean. Daily buffet breakfast is great opportunity to try local foods and delicacies. The staff is attentive and the daily shutter to my factory is great. The only complaint is the driver who transfer me to Ibis Bandung on 6th Sept morning is not good at all as he falls a sleep during driving and have to keep taking sweets to wake him up. Pls can you train all drivers to ensure they have sufficient sleep before taking any duty the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BOON LEE C., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am truly sorry that your experience did not meet your expectations regarding your transportation to Bandung. Please allow me to express my sincerest apologies, regarding this matter. We already remind to Our Golden Bird as a third party to take this as an Improvement in term of services, and we will do some action to ensuring all drivers well manage their times to well performance during their working. We appreciate your sharing is our concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Robert Business - 06/09/2019 Confirmed reviews ALL
« Good »

Not received rewards points from previous stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT L., We very much appreciate your comments regarding your stay at the Mercure Karawang. We do apologize and We will check regarding your information and ensure to earn your point to your account . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro Genaral Manager

I. Families - 27/08/2019 Confirmed reviews ALL
« As I expected, it was very good experiences »

as I expected, we always satisfied with the all matters at Mercure Hotel Karawang. please always keep it!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. INTAN, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Naerna Business - 22/08/2019 Confirmed reviews ALL
« Everything is just perfect as I want it to be »

It is with great pleasure that I can stay at Mercure Karawang Hotel. The reception team was courteous and informative. My room was clean, comfortable, and furnished appropriately except garbage bin in the bathroom which is no sanitary bag. The Hotel team was prompt, reliable and friendly. Management was available to solve problems. The food quality was good, but sometimes have to wait if ordering at Kunoichi Restaurant for dinner. Hotel amenities (pool and playground) were clean, attractive and properly equipped. My daughter was happy enough with the little playground. I think she enjoyed living in this attractive hotel for several months.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERNA Y., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro Genaral Manager

Anne Families - 16/08/2019 Confirmed reviews ALL
« + staff, room, food »

This is the 2nd time we're staying, overall everything was very satisfied....keep on the good work

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

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