Mercure Jakarta Pantai Indah Kapuk

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Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 833 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

Telephone +62 21 22571000

Fax +62 21 22571999

Contact email

  • DAMRI:  SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS:-6.110089, 106.740407

Companies

  • JARUM MAS INDONESIA 4 km / 2.49 mi
  • READYMIX TIGARODA 2 km / 1.24 mi
  • SANKEN 9.5 km / 5.9 mi
  • TRIAS INDRA SAPUTRA 3.7 km / 2.3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NSNTR

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Your meetings and events

Room descriptions and layouts

5 

meeting rooms

From 1 to 60 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Our guest reviews

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  833 reviews

TripAdvisor Rating  5.0/5  1,100 reviews

Great Location, BUT…

Customer review rating 3.5/5

Albert Families - Confirmed reviews ALL

This is my second time staying here. The price is too high for the room size and service. If you are looking for a hotel to stay close to the airport and don't have a lot of time, this hotel might be perfect. It's just that I was disappointed with the dirty towels with yellow spots sed bad, and the bathroom that smelled bad too. This hotel really relies on its good location. But I assure you that this hotel is not bad, but there are many things that need to be improved.

Bad service front desk officer

Customer review rating 0.5/5

Boedy J. M. Business - Confirmed reviews ALL

I'm member of Accor club and 1st bad experienced with mercure hotel have to que for Hal an hour to get my room. I was arrived at 13:30 and have to wait until 14:15 which I already mentioned with agoda services. Very disaapointed

Ok

Customer review rating 3.0/5

Jaycie Families - Confirmed reviews ALL

We had cobwebs in the corners of our bed side tables ...

well located

Customer review rating 4.0/5

Yulie Families - Confirmed reviews ALL

overall is good, but the watercloset door can not close

Good staycation

Customer review rating 4.5/5

Irin Families - Confirmed reviews ALL

Clean room, good hospitality, best view to tzu chi

Great Stay, near Airport.

Customer review rating 4.0/5

Patricia Families - Confirmed reviews ALL

The view from our room was beautiful, and the room very clean, but they don't have a king bed size, this make us a bit difficult bcs stay with my family(2 adults+1 kids). I just hope next Mercure will put king size bed , that will make our holiday perfect. Thank you Mercure

Good stay

Customer review rating 4.5/5

M. T. U. Couples - Confirmed reviews ALL

All good

Good service

Customer review rating 4.5/5

Marisa S. H. Families - Confirmed reviews ALL

Good experience, we were given cake as our wedding anniversary surprise. Thank you. Definitely will be back for sure

Well located

Customer review rating 3.5/5

Felix Families - Confirmed reviews ALL

It is good enough to stay here . Room conditions still good also clean. But air con is not easy to control it. Its freezing cold. When i stay the Bath Towel so smell. Is not smell good.

Clean and comfortable room

Customer review rating 4.5/5

Bulan P. Families - Confirmed reviews ALL

My first time stay at mercure PIK. My family and I were happy stay at mercure PIK. The room were clean and beautiful view.

Good location and pleasant stay

Customer review rating 3.5/5

Carol Business - Confirmed reviews ALL

Convenient location , great service I stayed 10 nights for business , will return again ！

HOUSEKEEPING

Customer review rating 3.5/5

Wattana Business - Confirmed reviews ALL

I do not know how often you change the bed sheet seems to be changed once a week.

Well located

Customer review rating 5.0/5

Mohamad F. R. Families - Confirmed reviews ALL

Very good location, just attached to the mall. Room is clean and neat.

Excellent Service

Customer review rating 5.0/5

Mega P. Couples - Confirmed reviews ALL

Shoutout to Ma. Dewi and Ms. Sandra for the excellent service!

Customer review rating 2.5/5

Matthew W. Business - Confirmed reviews ALL

The TV channels are much limited compared to 2-3 years ago (I always stay at this hotel when I visit Jakarta). There were no slippers provide (until I request for them).

Dear Mr. Matthew W, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Pantai Indah Kapuk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angel Wungkana Guest Experience Manager

Immaculate service standards

Customer review rating 5.0/5

Rajesh S. D. Business - Confirmed reviews ALL

I must say it’s been a pleasure returning to stay here, the staff at check in are the best I have had , having stayed in jakarta on n off for the past 4 years. It’s always a pleasure coming back to Mecure PIK!

Dear Mr. Singh D., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angel Wungkana Guest Experience Manager

Good stay

Customer review rating 4.5/5

Jane Couples - Confirmed reviews ALL

Friendly staff, comfy room, proper cleaning everyday. Great location for me and my boyfriend's staycation. Thanks!

Dear Mrs. Erika H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angel Wungkana Guest Experience Manager

Family Staycation

TripAdvisor rating 4.0/5

harsya2021 TripAdvisor review

It's great experience stayed in Mercure PIK. Nice hotel, good location, friendly staff, room quite big, and breakfast need little bit of improvement because taste is standard. Overall We really enjoy to stay in Mercure PIK.

Dear harsya2021, Thank you for choosing and trusting Mercure Jakarta Pantai Indah Kapuk as your chosen accommodation for your family staycation. Very glad to hear that you had a great experience and things such as location, friendliness of the staff and spacious room was up to your standard. We really appreciate the feedback, it has been given to the concerned department so your next stay will be even greater than the first one. Once again, thank you and we look forward to see you again soon. Best regards, Sean Halpin General Manager

Always a pleasant stay

TripAdvisor rating 5.0/5

aasubianto TripAdvisor review

The things i like about the hotel are their hassle free and tries their best too accommodate my needs. Early check in, remember my name, and upgraded my rooms added to reasons why i like my accor hotels. There are other reasons why i keep coming back to not only mercure PIK but accor group hotels. Clean crisp bedding, clean room, ample amenities (room and hotels) and more.

Dear aasubianto, Thank you for sharing your pleasant experience with us. We always try our best to make our guests feel warmth and helpfulness through our service. I am relieved to know that you felt that during your stay, particularly during your early check in and room upgrade. I am also glad to know that you were able to enjoy our room and facilities. Thank you for trusting us. We can't wait for you to come back. Best Regards, Sean Halpin General Manager

Bad First impression

TripAdvisor rating 3.0/5

Ilham E TripAdvisor review

during my stay at dozens of accor group hotels, only this time I was refused to use a room voucher upgrade on the grounds that I was not a gold member. I was also not given a welcoming drink voucher (I had to ask the staff). Then the lift in this hotel is terrible, I have to wait 15 minutes every time I go up or down the floor. As an accor member, I do not recommend a staycation at this hotel, if you are a non member or want to stay near the airport, maybe this hotel can be an option.

Dear Ire690, Thank you for sharing the feedback following your recent experience you had at Mercure Jakarta Pantai Indah Kapuk. I am delighted to know that you valued our location and cleanliness. Please accept my sincere apology for the shortcomings experienced during your stay with us. Rest assured, your input is taken seriously and given to concerned department so it does not happen again in the future. We hope for another opportunity for a much more pleasant staying experience. Best regards, Sean Halpin General Manager

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