Hotel - Mercure Jakarta Pantai Indah Kapuk
Mercure Hotel Mercure Hotel

Mercure Jakarta Pantai Indah Kapuk

4.5/5 444 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

JARUM MAS INDONESIA4 km / 2.49 mi SANKEN9.5 km / 5.9 mi
READYMIX TIGARODA2 km / 1.24 mi TRIAS INDRA SAPUTRA3.7 km / 2.3 mi

Your meetings and events

Mercure Jakarta Pantai Indah Kapuk Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PINE 37 m2 3 m 40 10 14 8 16
OAK 55 m2 3 m 50 14 14 18 24
MAPLE 69 m2 3 m 50 18 18 24 40
MAHOGANY 77 m2 3 m 60 18 18 24 48
TEAK 82 m2 3 m 60 16 16 28 40
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

  • 240 rooms
  • 220 non-smoking rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 ALL Rating 2,208 reviews

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 444 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
M. T. Business - 20/02/2020 Confirmed reviews ALL
« Good as usual with Accor »

cleanliness, professionalism , smile, and care .not my first time at this Mercure hotel , very convenient close to the airport and shopping malls.

N. V. N. Business - 18/02/2020 Confirmed reviews ALL
« Well located and good stay - specially all your staff involvement. »

I love stayed at hotel mercure, future i will stay at mercure hotel. syabas good service, breakfast, lunch dinner and room service.

S. A. Business - 17/02/2020 Confirmed reviews ALL
« Nice restaurant »

Spa was OK, breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A. S., Thank you for your loyalty as our ALL member. We sincerely appreciate your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are encouraged to learn that the quice was delicious however we are sorry to hear regarding the food hygiene. Please rest assured that our Executive Chef and Food and Beverage Manager have been made aware of your concerns and therefore have taken corrective actions. Thank you again for your constructive feedback, we look forward to be of better service to you again soon. Sincerely, Dosen SINAGA Hotel Manager

Eddy L. Business - 17/02/2020 Confirmed reviews ALL
« Pleased Stay »

Always pleased to be back. Special Thanks to Gabriele, Ninik and Dosen for the special care and attention given to me during my stay.

N Couples - 17/02/2020 Confirmed reviews ALL
« Good hotel »

All good, we liked everything except the bathroom door in our room - is got stuck all the time, and we needed to help each other with my husband to help to open it every time. This door is not a good idea at all. Also, another small detail - the carpet in the corridor from the elevator to the room is very puffy - looks a feels very good, but makes it very difficult to roll the heavy suitcases.

Han Business - 16/02/2020 Confirmed reviews ALL
« Need to Update My Accor Stay »

Hi I would like to make sure the nights are updated in my stay. Please help me check.

Ivan Business - 16/02/2020 Confirmed reviews ALL
« Nice Hotel »

Nice Hotel with Excellent Service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Guliano Ivan S., Thank you for your feedback regarding your recent stay experience at the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to learn that you had a pleasant stay and valued the services extended by our associates. Your kind words are certainly appreciated and they have been shared with the rest of the team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve and maintain the quality of our services. Thank you again for your feedback, we do look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Business - 16/02/2020 TripAdvisor review
« Excellent Service »

I'm really impressed with the service of this hotel. I booked my room through Accorhotels website and have some special requests. When I arrived not only the request have been meet, but also they added a very special touch into it. The staffs were very friendly, it made me feel like home. Special shout out to Miss Ninik. Didn’t have time to explore all that it has to offer, but would definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grandeur888, Thank you for this five bubble rating. We are glad to know that we left good impression on you. We are also pleased to know that your requests via Accor web were met and that you enjoyed the level of service by Ninik. All of us look forward to your next stay with us. Best regards, Mercure Jakarta Pantai Indah Kapuk

K I. Couples - 15/02/2020 Confirmed reviews ALL
« well located »

fast check in and out .friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kartono I., Thank you for your feedback regarding your recent stay experience at the Mercure Jakarta Pantai Indah Kapuk. Your feedback and kind words are certainly of great value to us and have been shared with the rest of the team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services. Thank you again for your feedback, we do look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Lushin Business - 15/02/2020 Confirmed reviews ALL
« Comfortable Room »

Clean and comfortable room. Variety food choices for breakfast. Easy access to the shopping mall. Friendly staffs.

Herman A. B. Business - 15/02/2020 Confirmed reviews ALL
« Good Service »

The staffs are proffesional & friendly. I felt welcome just as I checked in.

Merry Business - 14/02/2020 Confirmed reviews ALL
« Excellent location & service »

Location is excellent, near the airport, plenty of restaurants nearby. Room is spacious and service is excellent, the staff kept smiling and tried their best to get us a taxi even when none was available at the time. The only thing is that the path to get out of the hotel to the restaurant area through the nearby mall basement is smelly and uncomfortable. The toilet sink also has some stains (permanent ones I guess). Overall It was a great if not excellent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Merry A., Thank you for your feedback regarding your recent stay experience at the Mercure Jakarta Pantai Indah Kapuk. We are excited to learn that you had an excellent stay and valued our location, spacious room, the services extended by our associates. Your kind words are certainly cherished and they have been shared with the rest of the team. Your feedback regarding the access to restaurants around the Hotel is duly noted, however kindly be advised that access to get across the road is available through the south lobby/exit next to Sephora. We sincerely hope this will help you on your future visits. Thank you again for your valuable feedback, we do look forward to welcome you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Paul Y. (. B. A. Business - 14/02/2020 Confirmed reviews ALL
« Very modern, close to airport, very friendly staff »

I was unsure about where to stay in Jakarta, only having been here once before 23 years ago. I'm glad I picked this hotel for a number of reasons. Firstly, it's pretty close to the airport which was practical seeing as I arrived fairly late in the evening. It is also located close by to the client offices I was visiting which helped keep taxi fares down. The hotel is well-secured by access security checks and has a luggage scanner outside the main entrance as well. The room I stayed in was very modern and clean and as an Accor member I got a free upgrade. I wasn't expecting this on my first stay. The wifi was high speed and worked perfectly. The room had great air conditioning a good-sized TV, an excellent selection of channels and catered to several international electric plug styles. I didn't need my adaptor once. The room service and the quality of food was very good. It was delivered quickly and very politely by staff. Some hotel staff had really excellent English, especially Riki and Reni (Leni?) who were really helpful with the taxi driver when I checked out. Other staff seemed a little unsure of themselves in English but made up for it with a real willingness to help. I only mention this as the Mercure is an international hotel and not all guests will speak/understand Indonesian (I don't!). The only thing that was missing for me - and this was a tiny detail - was an ironing board and iron in the hotel room. This was immediatley delivered to my room when I called housekeeping and they were very apologetic. This would be a good detail to add into the facilities, especially for business travellers like me. I will certainly stay here again ...... the staff really made the difference and went out of their way to assist and show genuine interest in each guest. I felt very comfortable here.

Dennis Business - 12/02/2020 Confirmed reviews ALL
« Well Located and less traffic location »

Location is good but the breakfast selection is limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dennis G., Thank you for your loyalty as our ALL Gold member. We sincerely appreciate your kind words and constructive feedback regarding our location and your stay experience. Glad to know that our location if of great value to you when selecting accommodation in Jakarta. Your feedback regarding the breakfast selection is sincerely appreciated and has been shared with our executive chef for improvement. As much as we value your feedback regarding breakfast selection, it would be of great insight for our improvement if you could also provide us detailed opinions and preferences. Your impressions of our friendly associates throughout the hotel is sincerely appreciated and definitely provide great motivation to all of us. It was certainly a great pleasure to be at your service, we look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

None Families - 12/02/2020 Confirmed reviews ALL
« Strategic »

The room is big enough for 1 extra bed and still has space for 3.the bathroom is clean and eficient.very near to the mall..just walking by the next door. And has a lot of cozy place to eat around the hotel Near from the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yuniar W., Thank you for your loyalty as our ALL member. We sincerely appreciate your kind words regarding your recent stay experience. We are thrilled to learn that you valued the spaciousness of our room, location of our hotel and what the surrounding has to offer, and its proximity to the airport. Your feedback is of great value to us and has been shared with all the rest of the team members. It was certainly a great pleasure to be at your service, we do look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Anonymous Business - 11/02/2020 Confirmed reviews ALL
« well located »

drainage system in the bathroom is not good and cause flooded on the floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leo W., Thank you for your loyalty as our ALL member. We very much appreciate your constructive comments regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We value your concern regarding the drainage in the bathroom. Please rest assured it has been duly noted and shared with our technical director and his team for improvement. Thank you again for your valuable feedback, we look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Raymond K. Families - 11/02/2020 Confirmed reviews ALL
« Good place to Stay »

Great service and good location close to airport. !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raymond K., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We appreciate your kind words regarding great services you experienced during your stay and glad to learn that you valued the location of our hotel. Indeed, our hotel is conveniently located near to the airport within 15 minutes drive. Your feedback and kind words are sincerely appreciated, we do look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

L. M. G. Business - 10/02/2020 Confirmed reviews ALL
« Amazing Service & great structure »

I travel all over Asia and always stay at AccorHotels - for business or vacation with my family. At this time Mercure Jakarta Pantai really REALY got my attention. I was warmly received and upgraded to an impeccable room. But what really made me happy was being received as a family member ! February 5th is my birthday and I was treated with all kindness, attention and consideration. Difficult to believe but they prepared a “ Birthday party “ in my room ( see pictures ) and at lobby. I want to highlight the outstanding service, attention , kindness and professionalism of Ms. Hera Marliana . Bu Hera , I don’t have words to thank you !! It’s hard to stay outside home within the birthday and you made Mercure Pantai my second home .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martins G. L., Thank you for your loyalty as our ALL Platinum member. We very much appreciate your kind words regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to learn that your recent stay was amazing, felt welcome and warmly received. Glad to learn that you and your family felt home and were happy with the birthday arrangement. Thank you again for your feedback, your kind words are sincerely appreciated and have been passed on to all the associates, especially Ms. Hera. We look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Rurouni Families - 09/02/2020 Confirmed reviews ALL
« Great stay in a great location »

pleasant stay in a central location to most restaurants and malls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lily M., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are excited to learn that you had a great stay, valued our location and what the surrounding has to offer. Your feedback is sincerely appreciated. We are happy to learn that our location is of great value during your stay in Jakarta. We take note of your feedback for our improvement. Please rest assured that it is of great value and has been shared with the rest of the team. Thank you again for sharing your experience, we do look forward to better serve you in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

Vina M. Couples - 09/02/2020 Confirmed reviews ALL
« Definitely would stay here again! Loved the service, food products and location. »

Thank Akmal and the team for the flexibility on the date change request prior to our arrival. We loved our stay in this hotel. We would definitely stay again in the future. Adjacent to PIK Avenue Mall, surrounded with many other restaurants nearby and not very far from CGK Airport. Cozy room, comfortable bed, soundproofed, service was friendly and quick. Food products sold at Nusantara restaurant was amazing - my husband is fussy but was very happy with the food served here as well as the cleanliness. Not to forget, Mieske at Nusantara was very accommodating with our requests any time we dined in. During my stay I fell sick due to unstable weather and was in need of a clear soup that's light to my tummy but was not available in the menu, she went out her way and asked the chef to make one special order for me and even added some veg which was very much appreciated as that was all I needed. Thank you, Mieske.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vina M., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are extremely excited to learn that your stay was a pleasant experience. Glad to learn that you valued the services, products, and the location. We sincerely appreciate your kind words and happily share them with all of the associates, especially Miske and her team. We hope that you have all gotten better and back normal activity. Thank you again for sharing your experience, we hope we will have the pleasure of being of service to you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

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