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Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating 4.4/5 2,909 reviews

ALLSAFE approved hotel

Mercure Jakarta Pantai Indah Kapuk
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+ 20 Services

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Companies

  • JARUM MAS INDONESIA 4.0 km / 2.49 mi
  • READYMIX TIGARODA 2.0 km / 1.24 mi
  • SANKEN 9.5 km / 5.9 mi
  • TRIAS INDRA SAPUTRA 3.7 km / 2.3 mi

Hotel services

NSNTR

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 240 rooms
    • No room for people with reduced mobility
    • No family room
    • 24 connecting rooms
    • 220 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • Indonesian
    • Chinese Mandarin
    • English
    • German
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • CGK Additional charge
    • SOEKARNO HATTA AIRPORT Additional charge
  • PIK AVENUE MALL
    • On site
Well-being
  • Hotel Pool
    • Outside
    • On site
  • Gym
    • On site

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Day light

  • WIFI access

  • Slide projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,909 reviews

TripAdvisor Rating 5.0/5

971 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Overpriced

Customer review rating 3.5/5

A. Families - 12/10/2021 Confirmed reviews ALL

Wifi is terible, ply ground for Kids was changed, not easy to Get parking on weekend. But very good staff.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Amazing Stay

Customer review rating 4.5/5

Rudy Business - 12/10/2021 Confirmed reviews ALL

The check in process was amazing , the receptionist hotel was very friendly and helpful.

Dear Mr. Rudy J., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Well located and good stay

Customer review rating 4.5/5

Wirian A. Families - 09/10/2021 Confirmed reviews ALL

The water color is a little bit yellow ya? And when I took park exit, I still have to pay the parking ticket full about rp 69k. Is the receptionist wrong/failed when registration my car license number? The bathromm door and shower maybe broken.the water still come out even I shut the top shower when I using the small shower. So I geting wet. The door can't fully closed

overall is oke

Customer review rating 3.5/5

W. R. J. Solo - 07/10/2021 Confirmed reviews ALL

good experience,location etc. good frontline staff .but have a 1 staff name olivia.is not friendly.want ask about meeting room.is not welcome

Good location

Customer review rating 5.0/5

Anonymous Couples - 07/10/2021 Confirmed reviews ALL

Room clean. Staff friendly

Dear Mr. hwie j., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Family Friendly Hotel

Customer review rating 4.5/5

Rinanda F. Families - 05/10/2021 Confirmed reviews ALL

During our stay for 3D2N at Mercure Jakarta PIK, all of our family members satisfied with the services, clean hotel and delicious food. Thanks for making our stay cation unforgettable :)

Dear Mrs. Rinanda R., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Good stay

Customer review rating 4.0/5

Teuku A. Families - 04/10/2021 Confirmed reviews ALL

I think this is one of the best place to stay in PIK. Located in PIK Avenue, you can straight go to the malls for shopping or just hangout. The problem for me was limited parking available.

Dear Mr. Teuku A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Good

Customer review rating 4.5/5

Isabella Couples - 04/10/2021 Confirmed reviews ALL

Good experience and helpfull

Dear Mrs. Isabella W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Well located, but inactively staff

Customer review rating 2.5/5

Ronald M. Couples - 02/10/2021 Confirmed reviews ALL

Well located, surrounded by many store, restaurant, and you can going through mall easily. But staff service must be improvement more, more to active to serve better..

well located, very kind staff

Customer review rating 4.5/5

Christopher T. Families - 02/10/2021 Confirmed reviews ALL

we enjoyed our stay at Mercure PIK.. we'll definitely come back in the future..

Dear Mr. Christopher T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Good stay

Customer review rating 4.5/5

Yeti S. Families - 29/09/2021 Confirmed reviews ALL

Nice and friendly staff, quick response, location is good, very neat and comfy room

Dear Mrs. Yeti S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Bad First impression

TripAdvisor rating 3.0/5

Ire690 29/09/2021 TripAdvisor review

during my stay at dozens of accor group hotels, only this time I was refused to use a room voucher upgrade on the grounds that I was not a gold member. I was also not given a welcoming drink voucher (I had to ask the staff). Then the lift in this hotel is terrible, I have to wait 15 minutes every time I go up or down the floor. As an accor member, I do not recommend a staycation at this hotel, if you are a non member or want to stay near the airport, maybe this hotel can be an option.

Dear Ire690, Thank you for sharing the feedback following your recent experience you had at Mercure Jakarta Pantai Indah Kapuk. I am delighted to know that you valued our location and cleanliness. Please accept my sincere apology for the shortcomings experienced during your stay with us. Rest assured, your input is taken seriously and given to concerned department so it does not happen again in the future. We hope for another opportunity for a much more pleasant staying experience. Best regards, Sean Halpin General Manager

Good stay

Customer review rating 4.0/5

Eos Business - 25/09/2021 Confirmed reviews ALL

Convenient room

Dear Mrs. Evi O., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Great value stay

TripAdvisor rating 4.0/5

Discover755113 25/09/2021 TripAdvisor review

Great location next to a mall, very helpful if you need food, and to pass time. Wonderful service especially the front line staffs (Tasya and the rest) Decent breakfast. Decent room size for the price.

Dear Discover755113, Thank you for giving your time to write this. I am glad to hear that you had a great stay with us. Taking your input into account, we will make sure to always improve our hotel, especially breakfast, to serve you better in the future. I will relay your satisfaction of our service to Tasya and the team, and I am sure they will be happy to hear this. Thank you for staying with us, and I am looking forward to your next visit. Best Regards, Sean Halpin General Manager

good location with lower price than swissotel

Customer review rating 4.0/5

Peter Business - 24/09/2021 Confirmed reviews ALL

very very good service, staff very helpful, very good location (I love PIK), good price, room a bit small but that's fine for the price, but I found quite a lot of, kind of dirt, like black discoloration at wall corners, edges of bathroom walls, especially shower area. which is quite common in tropical climate due to humidity.

Dear Mr. Peter G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Good stay

Customer review rating 3.5/5

Lucky W. Families - 22/09/2021 Confirmed reviews ALL

Only parking was a bit difficult to the basement, the rest were OK.

Dear Mr. Lucky Ciptadi W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Good stay

Customer review rating 5.0/5

Fery Couples - 14/09/2021 Confirmed reviews ALL

Very nice , everything its over then my expectation. Keep it up guys.

Dear Mr. Franciscus f., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos JONATHAN Front Office Manager

Good Location

Customer review rating 4.0/5

Yazid I. Business - 13/09/2021 Confirmed reviews ALL

Good location, best price & nice hotel

Dear Mr. Yazid I., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

3 days on business trip

TripAdvisor rating 4.0/5

LuckyEdwardT Business - 28/03/2021 TripAdvisor review

I was on business trip alone, and i spend 3 days at the hotel, get a good sleep and bicycle trip to PIK 2. It was a pleasant stay. I will defenitely go back there for my business trip. Keep up the good job !

Dear LuckyEdwardT, I am very happy to know that your business trip was a good one and a good stay with us. Pleased to know that you went on a bike venture to PIK2. Thank you for taking the time to share this review to the TripAdvisor community. My team and I are hoping and looking forward to see you soon. Kind Regards, Sean Halpin General Manager

Laundry service was terrible

TripAdvisor rating 3.0/5

ronnygo Business - 17/03/2021 TripAdvisor review

I put laundry on 10 March 2021 before 9 am, should be finished at the same day at 8 pm based on their service agreement but until 11 March 2021 8 am when I asked to the housekeeping they said the laundry will be finished at 10 am while I had to check out to catch the flight to Manado.

Dear ronnygo, Thank you for writing us a review about Mercure Jakarta Pantai Indah Kapuk. I am very much grateful for your kind feedback on the value, rooms, location, cleanliness & sleep quality. Please accept my sincere apology that our laundry service did not meet your expectation. We are committed to provide a seamless service and want to ensure all our guests have a wonderful stay from the moment of arrival to the time they depart. Rest assured that your feedback is well noted and has been taken to the respective departments to prevent future recurrence. We appreciate you for sharing your concerns and we hope to see you again in the near future. Kind Regards, Sean Halpin General Manager

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