Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating 4.4/5 2,276 reviews
Mercure Jakarta Pantai Indah Kapuk
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Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470
jakarta
indonesia

Tel: +622122571000

Fax: (+62)21/22571999

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI :  SOEKARNO HATTA

  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS :-6.110089, 106.740407

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Privilege Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 24m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Our restaurants and bars

NSNTR

Type of cuisine: Regional

NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Indulge yourself in our Lounge Bar, which offers a wide selection of coffee, tea, wines, cocktails and mocktails to compliment our delectable snacks and pastries. An excellent place to meet and catch up with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NSNTR BAR

Photo non contractuelle / Strictly non binding

NSNTR bar, which has access to the pool, is the perfect place to unwind over Indonesian themed cocktails and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,276 reviews

tripadvisor

TripAdvisor Rating 4.5/5

473 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.4/5

Jauzy A. Business - 24/03/2020 Confirmed reviews ALL

Nicely

strategical position

Customer review rating 4.4/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

3 days for business but i brought my family friendly staff remarkable facilities very good breakfast

Dear Mr. Luca C., We very much appreciate your comments regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to read your feedback knowing that you had very pleasant stay and valued our strategic location, facilities, breakfast, and the services extended by our associates. Your feedback are certainly appreciated and have been shared with the rest of the team. It was a great pleasure to be at your service and we look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Strategic Place

Customer review rating 4.4/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

The room was very nice and the service was very good.

Dear Mr. Michael H., We very much appreciate your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. It is such a great pleasure to receive your superb feedback. Glad to hear that you had a very pleasant stay and valued the location of our Hotel and services provided by our associates. We sincerely appreciate your kind words regarding our hotel and services and gladly share them with the rest of the team. We look forward to your future visits Sincerely, Dosen SINAGA Hotel Manager

Good Stay, Nice Room, Great Food

Customer review rating 4.4/5

Vincent C. Friends - 17/03/2020 Confirmed reviews ALL

Room is perfect; with quality bedding and amenities. Great food we had while having lunch at NSNTR restaurant. Should try their Chef Recommendation menu.

Dear Mr. Vincent C., Thank you for your loyalty as our Accor Live Limitless member. We are thrilled to learn that you had a great stay and valued our bedding quality, amenities, and food recommendations. Your great feedback is sincerely appreciated and has been shared with the rest of the team. We thank you for your feedback, and look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Great Stay.

Customer review rating 4.4/5

Zahid Business - 14/03/2020 Confirmed reviews ALL

Pleasant stay with friendly staff and very convenient location of the hotel itself.

Dear Mr. Zahid N., Thank you for your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a great stay experience, valued our location and the services rendered by the team. Your feedback is sincerely appreciated and has been shared with the rest of the team. Thank you again for your feedback, It was a great pleasure to be at your service and we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Good Stay

Customer review rating 4.4/5

Andi Families - 12/03/2020 Confirmed reviews ALL

Nice Place to stay Excellent staff Excellent service A lot of restaurant around the Area Close to the airport.

Dear Mr. Andi W., Thank you for your loyalty as our Accor Live Limitless member. We are thrilled to learn that you had a pleasant stay, valued our location and the services, and enjoyed what the surrounding has to offer. Your feedback is sincerely appreciated and has been shared with the rest of the team. Thank you again for your feedback, It was a great pleasure to be at your service and we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Well located.

Customer review rating 4.4/5

Victor K. Business - 12/03/2020 Confirmed reviews ALL

Spent 3 days business trip. Covid times...the staff was patient and courteous. Helped us to check out. The cleaniness of the room was good. However in room 1927, the shower door leaks. The whole bathroom becomes wet after a shower. Door needs repair.

Dear Mr. Victor K., Thank you for your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a pleasant stay, valued the courtesy of our associates, and the cleanliness of the room. Your kind words are sincerely appreciated and has been shared with the rest of the team. Your feedback regarding the bathroom is duly noted and has been shared with our technical director and his team for improvement. Thank you again for your feedback, we look forward o welcoming you back again soon. Sincerely Yours, Dosen SINAGA Hotel Manager

Good location,

Customer review rating 4.4/5

Darmanto Couples - 12/03/2020 Confirmed reviews ALL

Nice stay, good service for all accor member

Dear Mr. Darmanto S., Thank you for your loyalty as our Accor Live Limitless gold member. We are happy to learn that you had a pleasant stay and valued our location and the services. Your feedback is certainly appreciated and has been shared with the rest of the team. It was certainly a great pleasure to be at your service, we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Amazing enthusiastic team at the lobby

Customer review rating 4.4/5

J. Families - 12/03/2020 Confirmed reviews ALL

It was a very pleasant stay in Mercure Jakarta PIK Avenue. I arrived early around 1 pm in the hotel, but the super friendly lady in the front desk, Michiko, greet me with enthusiasm and gave me the room key. The hotel seems busy at that time. I like the room, nice and fresh room. No complain at all. I was going back and forth between the room and other places, and the team in the lobby always greet me everytime I entered the lobby. I was amazed, and it made me feel happy. Thank you Mercure Jakarta PIK Avenue. Definitely will stay there whenever I have plans in PIK.

Dear Ms. J., Thank you for your loyalty as our Accor Live Limitless member. We are happy to learn that you had a very pleasant stay, valued the courtesy and enthusiasm of our associates, especially Ms. Michiko and the team at the lobby. We value your kind words and we are pleased to shared them with the rest of the team. It was certainly a great pleasure to be at your service, we look forward to your future visits. Sincerely Yours, Dosen SINAGA Hotel Manager

Really good back again to Mercure PIK

Customer review rating 4.4/5

Y. L. Families - 11/03/2020 Confirmed reviews ALL

This is not the first time I stay in Mercure PIK, and as usual, I love stay in Mercure PIK. Everything was smooth, the receptionist is responsive. I used my upgrade voucher and was upgraded to suite room. My kids really loved it.

Dear Ms. Y., Thank you for your loyalty as our Acor Live Limitless member. We are very excited to learn that you had a great stay. Happy to know that your kids loved the suite room, and overall your experience was pleasant. Your kind words regarding our associates at the reception is sincerely appreciated and have been shared with the rest of the team. Thank you again for your feedback, we look forward to your future visits. Sincerely, Dosen SINAGA Hotel Manager

Pleasant hotel in up-market area

Customer review rating 4.4/5

Anonymous Friends - 10/03/2020 Confirmed reviews ALL

Room was large and comfortable. You could install more storage in both the bedroom and bathroom.

Dear Ms. Denise K., We very much appreciate your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you had a pleasant stay experience and valued the comfort and spaciousness of the room. We value your feedback and gladly share them with all the team members. Thank you again for your feedback, It was certainly a great pleasure to be at your service and we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

Good location

Customer review rating 4.4/5

P E. L. Business - 09/03/2020 Confirmed reviews ALL

Friendly hospitality from the check in moment until i checked out the property.

Dear Mr. Poeloeng Effendy L., Thank you for your loyalty as our Accor Live Limitless member. We very much appreciate your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that your stay was pleasant right from your arrival to departure. Glad to know that you valued the location of our hotel. It was a great pleasure to be at your service, we are looking forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Happy with family

Customer review rating 4.4/5

Lukman Families - 09/03/2020 Confirmed reviews ALL

Excellent

Dear Mr. Lukman H., Thank you for your loyalty as our Accor Live Limitless member. We very much appreciate your feedback regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. we are thrilled to learn that you and your family had an excellent stay. I will be pleased to share your kind words with the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure to be at your service, we look forward to welcoming you again soon. Sincerely, Dosen SINAGA Hotel Manager

excelent

TripAdvisor rating 4.5/5

dzldvn Business - 07/03/2020 TripAdvisor review

keep do the good service with smile..keep the clean room and nice meal at bfast time..and i think add more variant welcome drink will be nice add put some peanut or chip also..so can really enjoy time while waiting..and consider add shuttle bus to airport

Dear dzldvn, Thank you for this five bubble review. Glad to know that you enjoyed the level of services and the smiles around the hotel. Your comments on the cleanliness and breakfast experience at NSNTR are much appreciated. Thank you for sharing your feedback. We look forward to welcoming you back again soon. Best regards, Mercure Jakarta Pantai Indah Kapuk

good location next to shopping mall.

Customer review rating 4.4/5

Olivia C. Business - 05/03/2020 Confirmed reviews ALL

The lightings in the room were insufficient, I cud not work on my laptop as I did not have any table lamp. The table below the TV set was rather cramped with the portable boiler. glass, etc. I wud have preferred more space to do laptop work.

Dear Ms. Olivia Beatrice C., Thank you for your feedback regarding your stay experience at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you valued our location and its connection to the Shopping Mall. We sincerely appreciate your feedback regarding the lighting and space in the room. Please rest assured that your feedback is of great value and will be used as a reference for improvement. We thank you for your feedback, we hope to welcome you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Good stay

Customer review rating 4.4/5

Tom Families - 03/03/2020 Confirmed reviews ALL

The best feature is located next to a mall with 24 hours access. Gym is small but adequate. Breakfast quality is good

Dear Mr. Tomson e., Thank you for your loyalty as our Accor Live Limitless member. We are happy to learn that you had a pleasant stay, valued the what the surrounding has to offer, and enjoyed the breakfast at our Nusantara restaurant. It was certainly a great pleasure to be at your service, we look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Good stay

Customer review rating 4.4/5

L. D. Couples - 03/03/2020 Confirmed reviews ALL

The room is ok and service its ok But i think the hotel need start to check and anticipate to follow the virus corona trend. Bec previously i stay at pullman they hv start check before even go inside the hotel building

Dear Ms. D. L., Thank you for sharing your feedback regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that your stay was pleasant. Your feedback regarding the corona anticipation is sincerely appreciated. Please be rest assured that anticipation measures are in place including thermal check in all entry points to the hotel, sanitation liquid in the public spaces, masks are readily available when required, and etc. I would like to assure you that the safely of our guests and all the associates is of our top priority. Thank you again for your feedback, we hope we will have the pleasure of welcoming you when future travel brings you to Jakarta. Sincerely, Dosen SINAGA Hotel Manager

Fantastic Customer Service

Customer review rating 4.4/5

Mrs P. C. Business - 02/03/2020 Confirmed reviews ALL

I was in Jakarta for business for 6 week and stayed in the Mercure hotel. The whole team from the reception desk to resturant to house keeping are so friendly and warm. I was made very welcomed every day.

Dear Ms. Pearl C., Thank you so much for your 6 weeks long stay with us. We sincerely appreciate your feedback and kind words regarding your stay and the whole team. It was a great pleasure to be at your service during your stay, the whole team are honored to have had you as our guest. We look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Good Stay in Mercure PIK

Customer review rating 4.4/5

Ricky W. Business - 01/03/2020 Confirmed reviews ALL

I was staying for one night, and Mercure staff turns my stay into a memorable one!!!

Dear Mr. Ricky W., Thank you for your loyalty as our Accor Live Limitless Platinum member. We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to learn that your stay was memorable. I will be pleased to share your kind words with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was certainly a great pleasure to be at your service, we do look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Hotel Manager

Well Located and good sleep mattress was excellent

Customer review rating 4.4/5

Sanker N. K. Business - 01/03/2020 Confirmed reviews ALL

Ricky Halim have made my stay so happy and surprised as well, i was on early Departure 2:45 am upon check out the team gave me a sandwiches and apple to go! I was so impressed

Dear Mr. Sanker N K., We very much appreciate your feedback regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are excited to learn that you had an excellent stay and valued our hotel. Your kind words regarding how Mr. Ricky and the team made your stay happy, surprised, and impressed are sincerely appreciated and have been shared with the rest of the team. We sincerely thank you for your feedback, we hope to welcome you back again soon. Sincerely, Dosen SINAGA Hotel Manager
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