Hotel - Mercure Jakarta Pantai Indah Kapuk
Mercure Hotel Mercure Hotel

Mercure Jakarta Pantai Indah Kapuk

4.5/5 440 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

JARUM MAS INDONESIA4 km / 2.49 mi SANKEN9.5 km / 5.9 mi
READYMIX TIGARODA2 km / 1.24 mi TRIAS INDRA SAPUTRA3.7 km / 2.3 mi

Your meetings and events

Mercure Jakarta Pantai Indah Kapuk Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PINE 37 m2 3 m 40 10 14 8 16
OAK 55 m2 3 m 50 14 14 18 24
MAPLE 69 m2 3 m 50 18 18 24 40
MAHOGANY 77 m2 3 m 60 18 18 24 48
TEAK 82 m2 3 m 60 16 16 28 40
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

  • 240 rooms
  • 220 non-smoking rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 ALL Rating 2,186 reviews

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 440 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Dennis Business - 12/02/2020 Confirmed reviews ALL
« Well Located and less traffic location »

Location is good but the breakfast selection is limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dennis G., Thank you for your loyalty as our ALL Gold member. We sincerely appreciate your kind words and constructive feedback regarding our location and your stay experience. Glad to know that our location if of great value to you when selecting accommodation in Jakarta. Your feedback regarding the breakfast selection is sincerely appreciated and has been shared with our executive chef for improvement. As much as we value your feedback regarding breakfast selection, it would be of great insight for our improvement if you could also provide us detailed opinions and preferences. Your impressions of our friendly associates throughout the hotel is sincerely appreciated and definitely provide great motivation to all of us. It was certainly a great pleasure to be at your service, we look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

None Families - 12/02/2020 Confirmed reviews ALL
« Strategic »

The room is big enough for 1 extra bed and still has space for 3.the bathroom is clean and eficient.very near to the mall..just walking by the next door. And has a lot of cozy place to eat around the hotel Near from the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yuniar W., Thank you for your loyalty as our ALL member. We sincerely appreciate your kind words regarding your recent stay experience. We are thrilled to learn that you valued the spaciousness of our room, location of our hotel and what the surrounding has to offer, and its proximity to the airport. Your feedback is of great value to us and has been shared with all the rest of the team members. It was certainly a great pleasure to be at your service, we do look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Anonymous Business - 11/02/2020 Confirmed reviews ALL
« well located »

drainage system in the bathroom is not good and cause flooded on the floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leo W., Thank you for your loyalty as our ALL member. We very much appreciate your constructive comments regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We value your concern regarding the drainage in the bathroom. Please rest assured it has been duly noted and shared with our technical director and his team for improvement. Thank you again for your valuable feedback, we look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Raymond K. Families - 11/02/2020 Confirmed reviews ALL
« Good place to Stay »

Great service and good location close to airport. !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raymond K., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We appreciate your kind words regarding great services you experienced during your stay and glad to learn that you valued the location of our hotel. Indeed, our hotel is conveniently located near to the airport within 15 minutes drive. Your feedback and kind words are sincerely appreciated, we do look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

L. M. G. Business - 10/02/2020 Confirmed reviews ALL
« Amazing Service & great structure »

I travel all over Asia and always stay at AccorHotels - for business or vacation with my family. At this time Mercure Jakarta Pantai really REALY got my attention. I was warmly received and upgraded to an impeccable room. But what really made me happy was being received as a family member ! February 5th is my birthday and I was treated with all kindness, attention and consideration. Difficult to believe but they prepared a “ Birthday party “ in my room ( see pictures ) and at lobby. I want to highlight the outstanding service, attention , kindness and professionalism of Ms. Hera Marliana . Bu Hera , I don’t have words to thank you !! It’s hard to stay outside home within the birthday and you made Mercure Pantai my second home .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martins G. L., Thank you for your loyalty as our ALL Platinum member. We very much appreciate your kind words regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to learn that your recent stay was amazing, felt welcome and warmly received. Glad to learn that you and your family felt home and were happy with the birthday arrangement. Thank you again for your feedback, your kind words are sincerely appreciated and have been passed on to all the associates, especially Ms. Hera. We look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Rurouni Families - 09/02/2020 Confirmed reviews ALL
« Great stay in a great location »

pleasant stay in a central location to most restaurants and malls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lily M., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are excited to learn that you had a great stay, valued our location and what the surrounding has to offer. Your feedback is sincerely appreciated. We are happy to learn that our location is of great value during your stay in Jakarta. We take note of your feedback for our improvement. Please rest assured that it is of great value and has been shared with the rest of the team. Thank you again for sharing your experience, we do look forward to better serve you in the near future. Sincerely, Dosen SINAGA Executive Assistant Manager

Vina M. Couples - 09/02/2020 Confirmed reviews ALL
« Definitely would stay here again! Loved the service, food products and location. »

Thank Akmal and the team for the flexibility on the date change request prior to our arrival. We loved our stay in this hotel. We would definitely stay again in the future. Adjacent to PIK Avenue Mall, surrounded with many other restaurants nearby and not very far from CGK Airport. Cozy room, comfortable bed, soundproofed, service was friendly and quick. Food products sold at Nusantara restaurant was amazing - my husband is fussy but was very happy with the food served here as well as the cleanliness. Not to forget, Mieske at Nusantara was very accommodating with our requests any time we dined in. During my stay I fell sick due to unstable weather and was in need of a clear soup that's light to my tummy but was not available in the menu, she went out her way and asked the chef to make one special order for me and even added some veg which was very much appreciated as that was all I needed. Thank you, Mieske.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Vina M., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are extremely excited to learn that your stay was a pleasant experience. Glad to learn that you valued the services, products, and the location. We sincerely appreciate your kind words and happily share them with all of the associates, especially Miske and her team. We hope that you have all gotten better and back normal activity. Thank you again for sharing your experience, we hope we will have the pleasure of being of service to you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Anonymous Business - 08/02/2020 Confirmed reviews ALL
« Well located »

Staff are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chee Chong N., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. It is a great pleasure to receive your positive feedback. Glad to know that you valued the location of our hotel and services extended by our friendly associates. Your feedback is sincerely appreciated and has been shared with the rest of the team. Thank you again for sharing your experience, we hope to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Francesco Business - 08/02/2020 Confirmed reviews ALL
« Feel like home »

Very nice hotel in very good condition, only 20 mins. far from Soekarno-Hatta Airport, direct access to PIK Mall, excellent compromise between quality and price. Clean spacious rooms and comfortable beds. Daily laundry service. Well equipped gym, swimming pool not very large but surrounded by greenery. Abundant breakfast with asian and continental food. Large choices of restaurant in the surroundings. Staff always ready to help, friendly and experienced. A special thanks to Miss Ninik for immediately solving the problem with aircon in my room, to Mr. Patrick, Mr. Hendra and Miss Yustina for preparing such excellent cappuccino and espresso coffee and delicious cakes at the new Coffe Desk in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francesco F., Thank you for your recent return visit to the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to have you back staying with us and happy to learn that your recent stay was pleasant and felt like home. Your kind words regarding our hotel, facilities, and services are sincerely appreciated and have been shared with the whole team, especially Ms. Ninik, Mr. Patrick, Mr. Hendra, and Miss Yustina. It was certainly a great pleasure to be of service to you, we do look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Anonymous Families - 06/02/2020 Confirmed reviews ALL
« Perfect location »

The location is incredible - central to so many things and connected to shopping mall. However, we found a few flaws during our stay which made it not so convenient for our busy time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tity W., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that you valued the location of our hotel and what the surrounding has to offer. Your concerns on the bathroom, carpets, and the services are sincerely regretted and have been shared with the respective departments for improvement. Please rest assured that your feedback is of great value which allows us to improve and meet the needs of our guests. Thank you again for your feedback, we do look forward to being of better service to you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Dimas A. P. Business - 05/02/2020 Confirmed reviews ALL

We re greatfully apriciating all helps and assistant for our succesfull event in mercure. My thanks and greet for all your team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dimas P., We very much appreciate your comments regarding your recent stay at the Mercure Jakarta Pantai Indah Kapuk. We are happy to learn that your stay and event have been successful and pleasant. Your kind words are sincerely appreciated and have been shared with all the associates. Thank you again for sharing your experience, We do look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Mita Couples - 05/02/2020 Confirmed reviews ALL
« Wonderful stay »

Everything is clean, bed is comfortable, breakfast have plenty choices and taste good (especially dendeng balado) and the staffs are friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Cecilia P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are very thrilled to learn that you had a wonderful stay and valued the services extended by our associates, and enjoyed the breakfast offers. Your kind words are very much appreciated and has been shared with the rest of the associates. Thank you again for sharing your experience, we hope your next visit will be as wonderful. Sincerely, Dosen SINAGA Executive Assistant Manager

Michael H. Business - 03/02/2020 Confirmed reviews ALL
« located close to the office I visit during my trips to Jakarta. »

The staff are staff are efficient and always friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael H., Thank you for your loyalty as our ALL Gold member. It is always a great pleasure to have you staying with us and your feedback is always appreciated. Happy to share your them with all the associates. We look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Hector Business - 03/02/2020 Confirmed reviews ALL
« Short stay on business trip nearby Jakarta Airport »

They made feel at home with an advance contact from Hera, and personalised welcome at the room! I normally stay here for short business trips as it is conveniently located in a Shopping mall with a lot of dining options, and easy connection to Jakarta international airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hector P., Thank you for your loyalty as our ALL member. We are thrilled to learn that your stay has been very pleasant and felt at home. Your kind words regarding the personalized services and advance contact by our associate Ms. Hera is sincerely appreciated. Your feedback is of great value to us and has been shared with the rest of the associates. It was certainly a great pleasure to be at your service, We look forward to welcoming you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Business - 01/02/2020 TripAdvisor review
« Upgrade Rarely Happens »

One of the best hotel destinations if I have short trip to Jakarta. New building and nice interior design create a good vibes. Close access to Soekarno-Hatta International Airport making this as one of the best-value hotels for everyone who need a business accommodation. Of course, room standards are following to Accor Hotel standards. However, I have already stayed in most of Accor-managed properties in Jakarta. But, this is one of the properties that rarely give me a room upgrade despite of my Accor Platinum member status. Most of the time, they offer me a smoking room upgrades; which is unacceptable for me. Even in higher star Accor Hotels (e.g. Pullman, Sofitel) they would offer me double upgrade whenever one step higher class room unavailable. Plus, I'm staying in this properties not only once, which usually I will get a better attention in terms of services in other Accor properties. Overall, that would be an average for me.

Harkit D. Business - 31/01/2020 Confirmed reviews ALL
« Great stay! »

Amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harkit D., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are thrilled to learn that you had an amazing stay. We sincerely appreciate your kind feedback and pleased to share with the rest of the team. Thank you again for sharing your experience, hope to see you soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Tri T. Families - 30/01/2020 Confirmed reviews ALL
« A very pleasant Stay in North Jakarta »

Very accessible from airport, conveniently located in the heart of PIK and within the same complex as PIK Avenue Mall. Easy access to public transport. Friendly and professional staff, nice rooms, just need improvement with bathroom drainage which seems to smell. Room service food is excellent. Overall great value stay in North Jakarta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tri Noviardi T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is our great pleasure to know that you had a pleasant stay and valued our location and the services extended by our associates. Your feedback regarding the drainage in the room is duly noted and has been shared with our technical team for improvement. It was certainly a great pleasure to be at your service, we do look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

A. Business - 30/01/2020 Confirmed reviews ALL
« Nice hotel with excellent service.. »

Great service start from reception, nice rooms hotel, and good food in restorant..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. Your kind words regarding our nice hotel room, good food, and the excellent services are sincerely appreciated and have been shared with the rest of the team. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service, we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Y. Solo - 30/01/2020 Confirmed reviews ALL
« location was great, great breakfast »

the staff was nice and friendly, room was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y., Thank you for your recent stay at the Mercure Jakarta Pantai Indah Kapuk. Your kind words regarding our great breakfast and nice and friendly staff are sincerely appreciated and have been shared with the rest of the team. Thank you again for your feedback, It was certainly a great pleasure for us to be at your service, we all look forward to welcoming you again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

Wilson H. Families - 30/01/2020 Confirmed reviews ALL
« Very convenience, well prepared service, warm welcoming »

Very enjoyable stay, short staycation but its all worth it every penny

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wilson H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. Your kind words are sincerely appreciated and has been passed on to the rest of the team. Thank you again for your feedback, we do look forward to welcome you back again soon. Sincerely, Dosen SINAGA Executive Assistant Manager

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