Novotel Suites Riyadh Olaya Hotel 4 stars

Customer review rating 4.0/5 769 reviews

Novotel Suites Riyadh Olaya
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+ 20 Services

Hotel extras

  • Indoor swimming pool

  • Spa and fitness facilities

  • Microwave & small fridge in all rooms

  • Kitchenettes in suites

  • Free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Suites Riyadh Olaya

Olaya Main Street
PO Box 2689
Olaya Main Street
12221
riyadh
saudi arabia

Tel: +966114656555

Fax: (+966)112933598

Check-in from 15h00

Check out up to 12h00

  • By plane

    KING KHALED INTL At 39km / 24.23 miles - Shuttle paying

  • By plane

    KING KHALID KAIA At 39km / 24.23 miles - Shuttle paying

  • By plane

    RIYADH At 39km / 24.23 miles - Shuttle paying

  • By car

    KING FAHD ROAD At 0.8km / 0.5 miles

  • By train

    RIYADH At 9.8km / 6.09 miles

  • By train

    RIYADH STATION At 5km / 3.11 miles

GPS :24.684311, 46.690333

Companies

  • AIR FRANCE 1.0 km / 0.62 mi
  • ALCATEL LUCENT 15.0 km / 9.32 mi
  • DELOITTE AND TOUCHE 5.0 km / 3.11 mi
  • ERICSON 15.0 km / 9.32 mi
  • ERNEST & YOUNG 1.0 km / 0.62 mi
  • HEMPEL PAINTS 0.5 km / 0.31 mi
  • HEWLETT PACKARD 1.0 km / 0.62 mi
  • NOKIA 6.0 km / 3.73 mi
  • PWC PRICE WATERS 1.0 km / 0.62 mi
  • SYMENTIC 1.0 km / 0.62 mi
Companies

Your meetings and events

Private occasions, business meetings or functions. Innovative breaks relax and stimulate the mind on recesses. State-of-the-art audio visual and communication equipments to facilitate your presentations, trainings, team building or product launches.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Rooms features LCD TV showing international channels, Wi-Fi, tea & coffee making facilities, small fridge, microwave, IDD telephone with voicemail, hairdryer, personal safe, work desk, iron & ironing board

Deluxe Room with 1 Kingsize Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room

Superior Room with King Size Bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room

Superior Room with 2 double beds

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Wireless internet in your room
Rooms

Our restaurants and bars

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Riyadh Olaya

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

769 reviews

tripadvisor

TripAdvisor Rating 3.5/5

163 reviews

Average

Customer review rating 4.0/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

Good - Hospitality Bad - Toilet leaked, No room upgrade, no welcome amenity.

Access to main road Olaya street close due to contruction

Customer review rating 4.0/5

Iwan A. Couples - 08/03/2020 Confirmed reviews ALL

Since the main road Olaya street is under construction, I have difficulty to find the hotel by using waze and google Map. They should informed to customer in advance to access the hotel from back side.

Good stay. Friendly staff.

Customer review rating 4.0/5

Ryan D. V. Families - 07/03/2020 Confirmed reviews ALL

It was a great experience.

Bad located, bad stay

Customer review rating 4.0/5

Adel A. Business - 01/03/2020 Confirmed reviews ALL

It's not good at all

OK stay

Customer review rating 4.0/5

Lorenz Business - 16/02/2020 Confirmed reviews ALL

Pre-check in: Nice to receive an SMS that says that everything is ready for me. Check-in: Quite slow. If everything is ready, why should I sign papers and wait for a key, etc.? It took more than 15 minutes which is not nice at 2 am when the day after I should work. I didn't get any complimentary drink. Staying: Laundry in 2 days instead of the day after. The cleaning service left a cleaning towel on the ground. Somebody ate/drink stuff from the fridge and I was almost going to pay for that. Check-out: quite slow. However, everybody was kind.

Dear lorenzo L., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Construction in front of the hotel - avoid for some time

Customer review rating 4.0/5

Osama Business - 13/02/2020 Confirmed reviews ALL

Hotel is we’ll located. Staff is nice. Not a luxury hotel but good for business trips. For this month and I think another / months road is blocked to main entrance and you need to enter from the back basement and then go up the stairs (yes stairs no elevator) to the lobby. Of course Uber or friends will get lost to reach you. Breakfast is not wow but again ok for business trip

Dear Osama C., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All god expect to points earned

Customer review rating 4.0/5

Murat K. Business - 09/02/2020 Confirmed reviews ALL

For 6 nights stay and all restaurant expenses i was expecting more than 1500 points.

Dear Murat K., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the points, we would like to let you know that the points are earned automatically by system as per your expenses. Thank you again for sharing your experience and for your understanding, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Poor

Customer review rating 4.0/5

Abbas A. Business - 07/02/2020 Confirmed reviews ALL

Due to road construction work very difficult to access, upon arriving at basement not enough staff (non of them available) to assist the guest to bring up their baggage. I had to carry my baggage and hand carry all along the stairs. Very poor arrangements.

Dear Abbas Abbas A., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Good stay, location, staff

Customer review rating 4.0/5

Karthik Business - 05/02/2020 Confirmed reviews ALL

Good hotel. Challenge was the access. And worse still, google maps is no updated and the cab guys go around in circles. Wld have helped to have that mentioned during the reservation

Dear Karthik R., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Shashank D. Business - 01/02/2020 Confirmed reviews ALL

Right from reception to housekeeping service was excellent and they accomodated my request

Dear Shashank D., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Old. Needs Renovation

Customer review rating 4.0/5

Serge B. Business - 29/01/2020 Confirmed reviews ALL

The hotel was not as expected. Although the service and the staff and food were great. But the rooms themselves were old. Usually, Novotel provides its own toiletry (Soaps, shampoos, lotions, tooth brush, shaving kit...) but this time, I had to ask for most of the stuff and made by generic brands, which quality did not live up to Novotel standard.

Great Hotel, Great Room and Room Service

Customer review rating 4.0/5

Howard S. Business - 29/01/2020 Confirmed reviews ALL

Very nice business Hotel really nice comfortable rooms with good amenities, WIFI, fantastic shower, very clean. The staff are super friendly especially the reception, the restaurant waitress and chef but most of all the young lady who brought my room service every night opening my room door to be greeted with a big smile piping hot fresh food that was excellent value for money was great. The lamb chops which were the stand out dish on the menu for all reasons taste, quality, portion size and value for money - six big juicy chops with good marination cook well with steamed veg and potatoes for 60 SAR delivered WOW. Good breakfast selection with live egg station most mornings in the restaurant and when not in the restaurant still available from the kitchen. I can only say this was my second time staying at The Suites Novotel and whenever I travel to Riyadh again this will be the place for me.

Nice hotel with funny rooms

Customer review rating 4.0/5

Valentin Friends - 28/01/2020 Confirmed reviews ALL

A great hotel, unfortunately there was no drink voucher for platin status customers. very bad and I forgot to ask... I expect to get it without asking.

Dear Valentin E., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we are sorry for the voucher and next visit will be provided during check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extremely rude house keeping with blocked road

Customer review rating 4.0/5

Aamir B. Solo - 27/01/2020 Confirmed reviews ALL

In the short trip house keeping don’t prefer to clean your room. Also due to metro work the front access of hotel is blocked so you need to take a long way like 10mins drive in non-rush hour.

Customer review rating 4.0/5

Khalid A. Families - 26/01/2020 Confirmed reviews ALL

There is a bad smell in the sink inside the toilet.

Dear Khaled Q., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we already take action to check all our room toilets. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

poor welcome - bad location because of metro contruction

TripAdvisor rating 3.5/5

Elie T Business - 26/01/2020 TripAdvisor review

I visited the hotel on January . The road in front of the hotel was totally blocked because of the metro contruction . It was very hard to find the back entrance from the basement parking . I had to carry all my bags to the ground floor since there is no elevator to get me up to reception. At the reception the check in was very poor . I am platinum member . I did not receive special welcome . No welcome drink or drink voucher was offered , no upgrade , the room was ok . Cleaning was fine .

Dear Mr Elie Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good

Customer review rating 4.0/5

Raeed Families - 25/01/2020 Confirmed reviews ALL

Next room can be heard , No sound proof

Dear Raid A., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location but the hotel needs renovations

Customer review rating 4.0/5

M. Business - 24/01/2020 Confirmed reviews ALL

Actually the access to the hotel is very difficult with the road in construction, obliging guest a big back acces. We like the staff welcome but we were expecting the room on better new decor.

Dear Pierre M., Thank you for taking the time to tell us about your experience at the Novotel Suites Riyadh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Three days @ Riyadh Olaya

TripAdvisor rating 3.5/5

nirmalghumbad Business - 19/01/2020 TripAdvisor review

Access to hotel was a great inconvenience. Had to take backside road and sometimes, taxis found it difficult to navigate. Room was good and elevators did not give problems to reach the floor. Decor is old and trust that you are planning to rennovate

Dear nirmalghumbad Thank you for taking the time to tell us about your experience at Novotel Suites RIadyh Olaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good place to stay

Customer review rating 4.0/5

Jan Business - 18/01/2020 Confirmed reviews ALL

Nice rooms, lots of space Friendly staff Good breakfast

Dear Jan H., We very much appreciate your comments regarding your stay at the Novotel Suites Riyadh Olaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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