Sofitel Wellington Hotel 5 stars

Customer review rating 4.6/5 6,195 reviews

Sofitel Wellington
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+ 22 Services

Hotel extras

Ideally positioned in the Central City and government hub, Sofitel Wellington is near the major tourist attractions.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Wellington

11 Bolton Street
6011
wellington
new zealand

Tel: +6444722001

Fax: (+64)4/4722550

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS :-41.279693, 174.774617

Companies

  • AMP 1.0 km / 0.62 mi
  • ANZ 2.0 km / 1.24 mi
  • BP OIL 1.0 km / 0.62 mi
  • CONTACT ENERGY 1.0 km / 0.62 mi
  • DELOITTE 1.0 km / 0.62 mi
  • HEWLETT PACKARD 1.0 km / 0.62 mi
  • HUDSON 2.0 km / 1.24 mi
  • IBM 2.0 km / 1.24 mi
  • MOBIL OIL 3.0 km / 1.86 mi
  • PARLIAMENT TRAVEL 1.0 km / 0.62 mi
Companies

Your meetings and events

Exceptional meetings and celebrations require more than just the right room, so allow us to infuse your gathering with French art de recevoir. Our InspiredMeetings® team specializes in capturing the essence of your event.Select among imaginative, customized banqueting options, and see the ambiance you have imagined appear before you, enhanced through the Sofitel sense of detail. Benefit from high tech equipment and all the necessary business services.Have our planners recommend and organize innovative motivational activities, coffee breaks, and social mixers. At Sofitel, private celebrations and milestones become dreams come true, personalized to a T through our vast savoir faire.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Screen

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Rooms at the newest boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

CLASSIC ROOM, 1 Queen Bed, Complimentary WiFi

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 Queen Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single Beds, Work Desk, Complimentary WiFi

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 1 King Bed, Work Desk, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, Club Sofitel Access, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
Rooms

Our restaurants and bars

JARDIN GRILL

Type of cuisine: International

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

La Serre Lounge Bar

Non contractual photo

La Serre is the perfect retreat to indulge in a light meal or enjoy a delectable beverage. Our chic, stylish bar serves a curated selection of local gins, fine wines and craft beers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,195 reviews

tripadvisor

TripAdvisor Rating 4.5/5

527 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Thank you great stay

Customer review rating 4.6/5

Anonymous Couples - 03/04/2020 Confirmed reviews ALL

Thank you to the very kind and helpful staff

Bonjour Rose, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Comfortable

Customer review rating 4.6/5

Jean Couples - 01/04/2020 Confirmed reviews ALL

Attentive and responsive staff all, despite pandemic beginnings. Super comfortable beds, great shower. Bit of a hill to get to hotel when walking.

Bonjour Jean, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great service, immaculate room and facilities

Customer review rating 4.6/5

Donna Friends - 30/03/2020 Confirmed reviews ALL

I was warmly welcomed and received excellent service. The room and services were extremely well presented. I ate lunch in the dining room and also ordered room service for a bridal party. All the food was of a very high standard, despite the fact that the city was preparing to lock down. I would love to stay at the Sofitel again.

Bonjour Steve & Donna, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

good stay

Customer review rating 4.6/5

Refael B. Couples - 30/03/2020 Confirmed reviews ALL

First of all the staff is very helpful and kind. The hotel facilities are great, the room is cozy and spacious, it is the second time we stay in A SOFITEL hotel and I like this hotel very much hope to visit again.

Bonjour Refael, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

An overall excellent experience

Customer review rating 4.6/5

Marianne N. Families - 29/03/2020 Confirmed reviews ALL

We stayed immediately prior to the C-19 LockDown and the staff were already taking precautions which I was impressed by. We had a couple of errors on our account which were dealt with professionally when we queried them.

Bonjour Geoff, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Beautiful hotel, very friendly staff

Customer review rating 4.6/5

Ash J. Couples - 28/03/2020 Confirmed reviews ALL

Had a lovely two day stay in SOFITEL Wellington. Warm welcome and complimentary upgrade to. Luxury room. Beautifully appointed and spotlessly clean. Loved it

Bonjour John, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular Maria. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent customer service

Customer review rating 4.6/5

Anonymous Families - 26/03/2020 Confirmed reviews ALL

Everyone was very welcoming espeically considering the coronavirus situation. My room was lovely and reception and cleaning and hotel staff excelent. Will definitely stay again. Thank you Sofitel Wellington.

Bonjour Louise, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

The service is outstanding

Customer review rating 4.6/5

Fiona L. Solo - 25/03/2020 Confirmed reviews ALL

From check in to check out the service was brilliant. I stayed in a club room which gave me access to breakfast, afternoon tea and evening drinks and canapes. Plus it was a lovely space just to hang out and relax with a glass of water and a snack during the day. Rooms are immaculate. Beds are comfortable and toiletries are luxurious.

Bonjour Fiona, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Beautiful hotel

Customer review rating 4.6/5

Leanne H. Business - 25/03/2020 Confirmed reviews ALL

Staff, hotel, room and food all amazing

Bonjour Leanne, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great Service, well appointed rooms

Customer review rating 4.6/5

Julie A. Families - 24/03/2020 Confirmed reviews ALL

I was able to check in early, even though had really only expected to leave luggage and return. Was even upgraded in order for early check-in to be processed. I really appreciated this gesture.

Bonjour Julie, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Thoughtful and memorable experience

Customer review rating 4.6/5

Andrew Couples - 24/03/2020 Confirmed reviews ALL

We booked this for my partners 30th birthday and I added a comment when booking around this happening and there was a very thoughtful message and dessert awaiting us in the room. Unfortunately I had surgery earlier in the morning so we didn't experience the majority of the amenities so we can only judge the room and the check in check out experience but all of them could not be faulted.

Bonjour Andrew, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

The decor & restaurant/bar staff were fabulous

Customer review rating 4.6/5

Vanessa F. Families - 23/03/2020 Confirmed reviews ALL

I absolutely adore the decor. The food and the staff were something to be proud of in the hotel

Bonjour Vanessa, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

The room was lovely and well appointed, the Front Office staff were terrible.

Customer review rating 4.6/5

Peter W. Couples - 23/03/2020 Confirmed reviews ALL

The front Office staff require training in how to do their jobs, how to manage the customer and how to be pleasant. My interactions upon check in and at other times was as if I was interrupting them from doing something important. There is clearly hierarchy (formal or informal I am uncertain) whereby the Front Office team always referred me to someone else; I felt like I was "too much trouble to deal with" even though I was checking into the hotel, asking for my membership number to be added to my booking, or asking for an umbrella. I am not a high needs guest but I was offended by the attitude of the people on Front desk. I have an extensive International Hotel career background and I do know what I am talking about. The Concierge was the only professional I had dealings with. The room was lovely and well appointed, the location of the hotel is lovely too. It is shame about your Front Office Team....they let the side down. I am almost certain my points were not allocated even though the Front Desk Clerk advised he would look up my profile. The following day I provided my number and it was clear the check in person did not do what they said they would and I doubt the second person (who I provided my number to) did not record my number either.

Bonjour Peter, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Wellington, we strive to provide a superior service experience for every customer; I am truly disappointed to learn of your experience. Please rest assured this is not reflective of the service we strive to provide our guests and I can assure you I will pass your feedback on to our Front Office team and address this matter immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Weekend in Wellington

Customer review rating 4.6/5

Craig Couples - 23/03/2020 Confirmed reviews ALL

As we had not stayed at the Sofitel before was the principal decision making part of the choice of where to stay. The Sofitel is a nice property, which depending on the other activities you have planned, may be a great location or a bit on a limb. For us it was ideal. The best part was our dinner experience at the Jardin Grill. We thoroughly enjoyed our dinner and the service was excellent.

Bonjour Craig, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Well located

Customer review rating 4.6/5

Maxine D. Friends - 22/03/2020 Confirmed reviews ALL

Clean comfortable and fab service as always

Bonjour Maxine, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

High standard of rooms

Customer review rating 4.6/5

Aaron S. Business - 22/03/2020 Confirmed reviews ALL

Great check in experience and really high quality rooms

Bonjour Aaron, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Wellington's best hotel!

Customer review rating 4.6/5

Mark Couples - 22/03/2020 Confirmed reviews ALL

Welcoming from our arrival to departure. Staff are obviously hand picked from the Accor group to move up to work at Sofitel. Attention to detail immaculate. Due to our absence from the capital, we were keen to explore the city and missed out on the house bar and restaurant experience. Will be our first choice of accommodation on return to Wellington.

Bonjour Mark, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Wonderful Wedding

Customer review rating 4.6/5

Kate G. Couples - 22/03/2020 Confirmed reviews ALL

Had such a unique stay for my wedding that I will never forget. Service was fantastic and staff were friendly and attentive.

Bonjour Kate, We very much appreciate your comments regarding your stay at the Sofitel Wellington. Thank you for choosing to stay with us during such a special occasion. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Slick Service Goodroom

Customer review rating 4.6/5

Rob Couples - 21/03/2020 Confirmed reviews ALL

enjoyable

Bonjour Rob, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Absolutely brilliant

Customer review rating 4.6/5

Dave Couples - 21/03/2020 Confirmed reviews ALL

Well looked after, lovely room, amazing staff. Couldn't have done more.

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington
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