Sofitel Wellington Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 9,258 reviews

ALLSAFE approved hotel

Information message

Sofitel Wellington
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+ 20 Services

Hotel extras

  • ALLSAFE - Bureau Veritas accredited

  • Jardin Grill restaurant. Beloved by locals and guests alike.

  • La Serre Bar. A chic lounge bar, specialising in local gins.

  • Club Sofitel executive lounge.

  • Qualmark Gold Star Sustainable Tourism Rating

Hotel location

Sofitel Wellington

11 Bolton Street
6011 wellington
new zealand

Fax: (+64)4/4722550

Check-in from 14h00

Check out up to 11h00

  • By plane

    WELLINGTON AIRPORT At 8.7km / 5.41 miles

  • By train

    WELLINGTON RAILWAY At 0.75km / 0.47 miles

GPS:-41.279693, 174.774617

Companies

  • AMP 1.0 km / 0.62 mi
  • ANZ 2.0 km / 1.24 mi
  • BP OIL 1.0 km / 0.62 mi
  • CONTACT ENERGY 1.0 km / 0.62 mi
  • DELOITTE 1.0 km / 0.62 mi
  • HEWLETT PACKARD 1.0 km / 0.62 mi
  • HUDSON 2.0 km / 1.24 mi
  • IBM 2.0 km / 1.24 mi
  • MOBIL OIL 3.0 km / 1.86 mi
  • PARLIAMENT TRAVEL 1.0 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

JARDIN GRILL

The upmarket, relaxed restaurant is ideal for elegant dining. Guests can also choose to gather with friends, clients and colleagues around the fire pit or sheltered alfresco courtyard.

Your meetings and events

Exceptional meetings and celebrations require more than just the right room, so allow us to infuse your gathering with French art de recevoir. Our InspiredMeetings® team specializes in capturing the essence of your event.Select among imaginative, customized banqueting options, and see the ambiance you have imagined appear before you, enhanced through the Sofitel sense of detail. Benefit from high tech equipment and all the necessary business services.Have our planners recommend and organize innovative motivational activities, coffee breaks, and social mixers. At Sofitel, private celebrations and milestones become dreams come true, personalized to a T through our vast savoir faire.

Room descriptions and layouts

meeting rooms

From 1 to 85 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Screen

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Rooms at the boutique luxury Sofitel Wellington are lavishly decorated with exclusive designer finishes and offer either garden or city views. Each room features a Sofitel MyBed, French amenities, personal espresso machine and Smart TV.

Our guest reviews for
Sofitel Wellington

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

9,258 reviews

TripAdvisor Rating 4.5/5

615 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 4.0/5

F. Couples - 23/01/2022 Confirmed reviews ALL

Good ambience

Bonjour F., We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a good stay with us. We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Good location, nicely appointed rooms

Customer review rating 5.0/5

John Business - 23/01/2022 Confirmed reviews ALL

Probably my favourite Hotel in Wellington. Great service, good property, great location.

Bonjour John, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

The perfect night’s sleep!

Customer review rating 5.0/5

Tanja R. Friends - 23/01/2022 Confirmed reviews ALL

Although not situated amongst the weekend hustle and bustle the hotel was still well within walking distance of all the attractions we planned on seeing. Our room was perfect - it had a great view, it was quiet and best of all, had black out blinds so we could sleep until we woke when we wanted, bliss!

Bonjour Tanja, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a fantastic, and restful stay with us! The Sofitel MyBeds and our blackout curtains certainly do make for a comfortable experience. We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent sevice

Customer review rating 4.5/5

Jeannette H. Couples - 23/01/2022 Confirmed reviews ALL

We just took a one night break away. The hotel was cool and comfortable on a hot day. The reception staff were very helpful and accommodated our early arrival for which we were grateful. The room was lovely and everything was beautifully clean. We also found the bar staff were very helpful and the bar light meals very good. The overall impression was one of very professional and helpful staff who made our stay easy and relaxing.

Bonjour Jeannette, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Well located!

Customer review rating 5.0/5

Helena O. Business - 23/01/2022 Confirmed reviews ALL

Great location, incredible staff …very welcoming and attentive on arrival and during our stay. The rooms are gorgeous and love the decor. Our stay was brief however your hotel was everything we had hoped for.

Bonjour Helena, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am so pleased to learn you had a wonderful stay with us, and found the hotel to be well located for your visit to Wellington. Importantly, I am delighted to read that you found our Heartist to be welcoming and attentive. I will be sure to share your kind comments with our team who will be encouraged by the feedback. We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great stay

Customer review rating 5.0/5

Natalie Couples - 23/01/2022 Confirmed reviews ALL

Loved our piece of luxury in Wellington. Beautiful property that we thoroughly enjoyed

Bonjour Natalie, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am so pleased to learn you had a great stay with us and enjoyed the Magnfique Sofitel Wellington experience! We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Staff

Customer review rating 4.5/5

Deanne H. Business - 22/01/2022 Confirmed reviews ALL

Great helpful staff

Bonjour Deanne, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had a great stay and found our Heartist to be helpful during your time with us. We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Wonderful Stay

Customer review rating 5.0/5

Linda B. Couples - 22/01/2022 Confirmed reviews ALL

Impressed with all aspects of our stay at Sofitel in Wellington. The staff, the room and the Restaurant were all first class.

Bonjour Linda, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Well Located, Clean, Friendly staff spoiled by absolutely appalling coffee and breakfast

Customer review rating 3.0/5

Steven T. Business - 22/01/2022 Confirmed reviews ALL

We were very happy with the hotel until we went in for the breakfast. Frankly one of the worst in any hotel anywhere in the world. I should have known better than to eat breakfast in an Accor Group Hotel as it is rarely reflective of the quality of your hotels. The buffet was a combination of dried pastry and soggy hot food that had been left to stew and some curled at the edges fruit and cheese that may have survived had it had not been cut so thinly. Not sure if the sausages were actually Vegan due to their lack of colour and the coffee was akin to the machine product you get in a service station. We politely left and your staff were very accommodating when we complained. We went down into Wellington and had a fantastic breakfast and coffee in a café for $46.95 which put our day back on track but made me wonder how you justified $66 for your efforts as a "special". Next time in Wellington I will probably go back to staying at my usual - Rydges but frankly in terms of restaurant last time I grabbed a room at short notice the Wellington Ibis the buffet breakfast was actually really good.

Bonjour Steven, Thank you for taking the time to tell us about your experience at the Sofitel Wellington. While I am pleased to learn you found the hotel to be well located, clean and our Heartist to be friendly, I would like to take this opportunity to sincerely apologies for the below par breakfast experience. Please rest assured I will share your comments with our Food & Beverage team for further review. We continuously strive to improve our product and services and can only do so through fair and honest feedback as such, we truly do appreciate this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Service was exceptional

Customer review rating 4.5/5

David W. Business - 21/01/2022 Confirmed reviews ALL

From the greeting to the bar staff and breakfast the staff are a credit to the Sofitel

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am so pleased to learn you enjoyed the overall Sofitel Wellington experience. We truly hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Helpful polite and tactful staff.

Customer review rating 4.5/5

Anonymous Couples - 21/01/2022 Confirmed reviews ALL

Excellent facilities and beautiful food and well trained staff and service in restaurant

Bonjour John, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great stay

Customer review rating 5.0/5

Jane Couples - 20/01/2022 Confirmed reviews ALL

Fabulous service, attentive staff, faultless facilities.

Bonjour Jane, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am so pleased to learn you had a wonderful stay with us and enjoyed the overall Sofitel Wellington experience. We sincerely hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Another great stay

Customer review rating 4.0/5

Geoff N. Couples - 18/01/2022 Confirmed reviews ALL

The Sofitel Wellington get an A+ for the effort they put in to making our stay an enjoyable experience. In my last review (Aug 2021) I observed the fact that the restaurant was clearly struggling to attract top quality staff (due to C-19). This time the calibre of the restaurant staff was significantly higher - clearly well trained and competent.

Bonjour Mr N., We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure welcoming you back to stay with us. I am pleased to learn you had a great stay and noticed an improvement in the service provided by our Heartist. We truly do appreciate the fair and honest feedback we receive and continuously strive to improve our product and services. We hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Excellent facilities and service

Customer review rating 4.0/5

David M. Couples - 17/01/2022 Confirmed reviews ALL

Disappointed with the number of guests refusing to wear masks in public areas, even removing them seconds after a staff member requesting they wear one. This is a serious health concern, likely to be even more so with latest variants and made our stay a little uncomfortable at times. Would like to see a more proactive role from hotel management stressing they are actually legally unable to provide service to unmasked guests etc......

Bonjour David, We very much appreciate your comments regarding your stay at the Sofitel Wellington. While I am pleased to learn you had a good stay with us overall, I would like to take this opportunity to sincerely apologies for the discomfort caused by various guests not following the mask mandate. We encourage all of our guest to wear masks in the public spaces and this is emphasized upon check in. I will share your feedback with our team as we strive to continuously do better. We sincerely hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Great Staff

Customer review rating 4.5/5

Jason A. Couples - 17/01/2022 Confirmed reviews ALL

Very pleasant the staff are exceptional

Bonjour Jason, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am delighted to learn you had a wonderful stay and found our Heartist to be great! We sincerely hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

excellent hotel with a high standard of service

Customer review rating 4.5/5

Jocelyn G. Families - 17/01/2022 Confirmed reviews ALL

A very enjoyable long weekend

BonjourJohn, We very much appreciate your comments regarding your stay at the Sofitel Wellington. I am pleased to learn you had an enjoyable stay with us overall. We sincerely hope to welcome you back once again in the nearest future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

Comfortable and convenient

Customer review rating 4.5/5

Gillian V. Couples - 16/01/2022 Confirmed reviews ALL

A well-located hotel with excellent service.

Bonjour Gillian, We very much appreciate your comments regarding your stay at the Sofitel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hemant Chawla Guest Experience Manager Sofitel Wellington

A Great Place to Stay for a Celebration

TripAdvisor rating 5.0/5

dennisjohntobin 02/01/2022 TripAdvisor review

Great food. Luxary accommodation. Fabulous service. Club Lounge amazing. Overall a very relaxing highly rated Hotel. If you are looking to celebrate we highly recommend but make sure you purchase or have the Accor Card to take advantage of the deals.

our favourite wellington hotel

TripAdvisor rating 4.0/5

TaN M 01/12/2021 TripAdvisor review

this is the go to hotel in wellington. sofitel standards with local character, great location. Nothing is too much for the friendly staff. Great restaurant as well. Big shout out to Te Ara and Vera, thsnks for making our stay memorable

Bonjour Kia ora Tan M, merci nga mihi for the time taken to provide the feedback and especially the praise of our Te Ara and Vera. I agree, these are great heartists of ours and they inspire me with their positive energy and infectious happy personalities. Theey are people people, and thats where I hope we can have them for a long time to come, in front of people. Again, thankyou, Raymond Faulkner, GM

Anniversary

TripAdvisor rating 5.0/5

KIA K Business - 24/11/2021 TripAdvisor review

Wife and I had a good break at Sofitel , very nice unit , very nice room service and very nice breakfast Was very pleased with the people who cleaned our unit , thank you Was annoyed we had to keep wearing a mask , that was a pain , even wearing masks when going for dinner or breakfast

Bonjour Kia ora Kia K , firstly and mostly thank you for posting feedback and allowing us the opportunity to learn and grow our guest experience journey. You have provided clear insight for potential stayers on the room and amenities, and mostly thank you so much for your kind words about our team, especially the shout out to our housekeeping team, one of our key strengths and what I think is a unique selling point versus our competitors. I note your feedback about the masks in public spaces, but unfortunately these are mandated practices following risk assessments that consider the enclosed space, distance from other people, length of time in a shared space and exposure of vulnerable communities, which is the 4 pillar risk assessment recommendation we use. These continue to be challenging times, but your very generous feedback and courtesy help us immensely Kia K. Kia hauora, stay well, Raymond Faulkner, GM

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