Mercure Gold Coast Resort

Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.4/5 1,860 reviews

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Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS:-28.029533, 153.377278

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

With an exceptional range of indoor and outdoor event spaces, Mercure Gold Coast Resort provides an ideal setting for meetings, incentives and events on the Gold Coast. As a Gold Coast conference center, boasting three outdoor spaces ideal for cocktail functions and banquets, as well as a dedicated conference floor with eight modern event spaces. Accommodating up to 600 delegates, event spaces are versatile allowing for a variety of function layouts and styles. A range of conference facilities are available, including paging systems, presentation equipment and WIFI access.

Room descriptions and layouts

14 

meeting rooms

From 1 to 600 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities and a flat screen TV. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,860 reviews

TripAdvisor Rating  4.0/5  1,698 reviews

Certificate of excellence 2022

Plenty of ‘Fish’ in the sea (of GC hotels). I can’t possibly recommend this one!!!

TripAdvisor rating 1.0/5

Jaybeee1234 Couples - TripAdvisor review

It’s been a while since I have been compelled to write a review for a hotel but the severe lack of customer services and extremely poor experience at this hotel left me feeling like it was a duty of community service. If you hadn’t already guessed the one poor and unhelpful ‘service’ is a particular notable. The resort is tired and the rooms are dated.. Sound travels through the rooms and we could hear both our neighbours TV and the footsteps above (ahhh the serenity). There are works going on that make it feel like a getaway on a construction site. There are no elevators to the rooms, just stairs. Oh and don’t think that while in holidays you might get a drink at the bar past 8:30pm… It will be closed (despite the hotel evidently being full… see below). Perhaps this could have been overlooked (perhaps!) Had it it been for the fact that despite being assured there was ample parking due to accessibility concerns, tired and ready for bed we arrived back to the hotel to find all the parking was indeed taken and there was no solution offered by staff. We eventually found a park, walked a reasonable distance to our room only to find the keys had not been programmed properly. Oh and upon taking the keys back to reception to tell them this the response was, underwhelming. There’s so many options on the Gold Coast I couldn’t possibly recommend this one.

Great resort

Customer review rating 5.0/5

Alison Friends - Confirmed reviews ALL

Fantastic stay. Room was lovely and much bigger than expected. It was an added bonus to be able to use the heated pool as it was winter.

LOVELY STAY

Customer review rating 4.0/5

Jerry Couples - Confirmed reviews ALL

Very well run hotel clean tidy, well organized. fantastic staff . Limited in its offering we would have liked a King room with walk in shower overlooking the golf course. Even though we tried to achieve that its seemed un achievable due to lack of rooms offering our request.

Good stay

Customer review rating 3.5/5

Daley Business - Confirmed reviews ALL

Staff was really helpful when I was in isolation

Dear Mr W., Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay with us. We do hope we get the chance to welcome you back to the resort soon. Warm regards, Ben Carroll Assistant Front Office Manager

Returning customer

Customer review rating 3.5/5

Adele G. Friends - Confirmed reviews ALL

Close to family

In partnership with TripAdvisor

Other web-users rate our hotel

  • 546 reviews 8.1/10 Location
  • 1,536 reviews 6.7/10 Room
  • 1,425 reviews 8.5/10 Service
  • 41 reviews 5.2/10 WiFi
  • 728 reviews 7.2/10 Comfort
  • 638 reviews 5.9/10 Cleanliness
  • 575 reviews 6.6/10 Food
  • 349 reviews 6.4/10 Breakfast

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