Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.4/5 15,200 reviews

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Mercure Gold Coast Resort
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+ 26 Services

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
CARRARA
4211 carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Check-in from 14h00

Check out up to 11h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS:-28.029533, 153.377278

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

With an exceptional range of indoor and outdoor event spaces, Mercure Gold Coast Resort provides an ideal setting for meetings, incentives and events on the Gold Coast.As a Gold Coast conference center, boasting three outdoor spaces ideal for cocktail functions and banquets, as well as a dedicated conference floor with eight modern event spaces.Accommodating up to 600 delegates, event spaces are versatile allowing for a variety of function layouts and styles. A range of conference facilities are available, including paging systems, presentation equipment and WIFI access.

Room descriptions and layouts

14 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Resort Living

  • Flipchart

  • Screen

  • Audio and video equipment

  • Lectern

  • WIFI access

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities and a flat screen TV. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,200 reviews

TripAdvisor Rating 4.0/5

1,662 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Service very poor. No communication from staff

Customer review rating 1.0/5

Stephanie V. Couples - 14/11/2021 Confirmed reviews ALL

Our hotel was changed 3 times because of Covid quarantine hotels. We were told sue to the inconvenience we would have free parking. When we got to the hotel they were very reluctant and did not want to honour that. We organised for a joint room with our brother who was also travelling with his wife. This also was not honoured, and we were 3 floors away. When we got to the hotel, we were not given any information about service such as room policies/rules, wifi information, where to find pool towels, we didn’t even know what time Checkout was. We could not use our room card to get to our brother’s room either. This hotel experience was very poor and we would definitely not come back to stay here.

Dear Ms V. Thank you for taking the time to provide feedback regarding your recent stay. Please accept my sincere apologies for the need to relocate your booking from Mercure Gold Coast Resort. I trust the team at the resort were professional and attentive during the relocation process. In regards to the comments you have provided I have copied in the General Manger of Novotel Surfers Paradise as they relate to that property. I hope we can welcome you back to the Mercure when next you are visiting the Gold Coast to instill confidence back in our company. Again please accept my apologies on the need to relocate your stay. Regards Neil Neil Scanlan General Manager Mercure Gold Coast Resort

Comfortable, affordable with nice views.

Customer review rating 5.0/5

Cc Couples - 11/11/2021 Confirmed reviews ALL

Quiet location. Ideal for business and personal trips. Adequate parking. Helpful staff.

Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

Just a getaway for a night

Customer review rating 4.0/5

Melissa Families - 09/11/2021 Confirmed reviews ALL

Being an Accor plus member I used this as my complimentary night. Check in staff were very friendly and is was an easy procedure. I also requested a possible late check out and was granted an extra hour. I found the room adequate however was a little disappointed in the selection for breakfast. I possibly wasn’t in tune with how much of a family hotel that it actually was. Due to the weather my daughter and I enjoyed a drink at the bar and had some light snacks/dinner at 5.20pm. I found the discount applied confusing before the restaurant opened at 5.30 pm. All good in the end. Overall stay was fairly enjoyable.

Dear Melissa, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

beautiful hotel and surrounds

Customer review rating 4.5/5

Jas Families - 08/11/2021 Confirmed reviews ALL

I spent the weekend with the children. It was very very busy on check in but it moved pretty quick. The Assistant manager that checked me in (Jinny) was so lovely and very helpful and answered all my questions. the little toys the kids got on check in was such a great touch!!! the room was nice and it was pretty quiet. the pool was very good and the staff from the restaurant coming out to take drink orders was awesome

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. Our team & I are thrilled to see you had such an enjoyable experience with us here at the resort. I will certainly pass on your kind comments to our team, in particularly to Senny, One of our great front office team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Carroll Guest Services

My Slice of heaven

Customer review rating 5.0/5

Brett M. Couples - 08/11/2021 Confirmed reviews ALL

Always relaxing and peaceful just a nice place to come and stay

Dear Brett m., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Senny LIN Guest Services

Disappointing holiday

Customer review rating 1.5/5

A M. Families - 07/11/2021 Confirmed reviews ALL

Just underwhelmed This hotel could be so much more. I don’t think they are ready or set up to deal with higher numbers of leisure seeking guests. Food was terrible

Clean and comfortable room and great service

Customer review rating 4.5/5

Sarah S. Friends - 07/11/2021 Confirmed reviews ALL

Excellent one night stay. Very accommodating team who were happy to move us from original room due to noisy neighbors. Very happy with our stay.

Dear Sarah, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Senny LIN Guest Services

Enjoyed!! Good service

Customer review rating 4.0/5

Margie Families - 07/11/2021 Confirmed reviews ALL

A family of 4, 1 night stay, buffet breakfast, quick dip in pool.. very good service with all staff involved. Concierge, Front of desk staff, Breakfast staff

Dear Margie, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

Loved being able to come back!

Customer review rating 5.0/5

Jeff Families - 07/11/2021 Confirmed reviews ALL

This is a delightful place. Yes it is slightly outdated being an older resort but why is that a bad thing. Nearly two years since I was here due to the Covid Issues and the amazing staff members I have met in my many stays remembered me. That is uber awesome! Ben and Peter are champions! Big hi to Janesh. I great manager in the making!

Dear Jeffery M., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

Good stay

Customer review rating 4.5/5

Ally L. Couples - 07/11/2021 Confirmed reviews ALL

Good stay overall. The pool is fantastic. Meals and cocktails were fantastic. Staff super friendly. Room was spacious but bathroom could be updated.

Dear Allison , We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

very nice great location- breakfast is a let down

Customer review rating 4.0/5

Jez J. Couples - 07/11/2021 Confirmed reviews ALL

we very much enjoyed the stay the rooms were lovely and comfortable. the pools were fantastic the sunbed were a little old and damaged but otherwise fine. buffet breakfast was a letdown. there wasn't much of a variety and what was there wasn't overly nice particularly the yoghurts that had been sitting for long enough for them to start to seperate. for a buffet breakfast that was $30 it was not great.

Dear Jesamine, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Darrien Warren Guest Services

Good Stay

Customer review rating 4.5/5

Anonymous Couples - 05/11/2021 Confirmed reviews ALL

Relaxing place to stay. Staff friendly. Rooms clean

Dear Chris, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us such a positive review. We do hope we get the chance to welcome you back soon! Sincerely, Darrien Warren Guest Services

No Issues

Customer review rating 5.0/5

Stacey Couples - 03/11/2021 Confirmed reviews ALL

no issues, very friendly and accomodating staff. great quiet place to wind down.

Dear Stacey, We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We value the feedback you have provided us with relating to the mattress in your room. Information such a this enables us to make improvements where they are due. This has been passed onto the appropriate department for rectification. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

Well located for what plans we had over our stay.

Customer review rating 4.0/5

John Friends - 03/11/2021 Confirmed reviews ALL

We booked 5 rooms in total having arranged a trip with four other couples, a few points we would bring to your attention is that when we checked in to our rooms we found that we had no TV reception, this was not mentioned when we checked in. After wasting time trying to tune the TV in we are told when reporting the issue that they are aware of the problem and someone will be along to sort it out which did not happen and had no TV throughout our stay. We were all in block 3, on walking to the main building I found that the pathway is uneven on which I tripped over taking the skin off my knee and elbow. I did not report it at the time as I did not want to make a fuss but thought I would bring this to your attention when completing your survey. A few of our party had the continental breakfast that they said was very basic. With all due respect we would have thought with the downtime that you would have experienced that the property would have been up to top condition for guests to have the best time and want to return.

Dear John, Thank you for providing some feedback from your experience at Mercure Gold Coast Resort. We very much appreciate you taking the time to leave us a review and to provide us with your thoughts. We appreciate that you have written some constructive points in your review as it enables us to improve where necessary and better the output of service we are providing our guests with. We do hope we get the chance to welcome you back soon! Sincerely, Darrien Warren Guest Services
Customer review rating 3.5/5

Sally Friends - 03/11/2021 Confirmed reviews ALL

I own a unit there, it was busy over the weekend, there's now no priority car parking, no newspaper, no turn down the sheets. The welcome cheese platter was nice but had been sitting out so all the cheese was soft and out of shape. I have just noticed things slowly disappearing for owners and accor members, sign of the times I guess? Staff were all friendly though.

Dear Sally, Thank you for taking the time to tell us about your experience at the Mercure Gold Coast Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Darrien Warren Guest Services

Good stay

Customer review rating 4.5/5

Louis Couples - 03/11/2021 Confirmed reviews ALL

Very friendly and considerate staff, good foods (especially for dinner), comfortable room. This is the second time My wife and I stayed at the same hotel (Mercure Gold Cost Resort), even through we have stayed at many other Mercure Hotel nationwide and overseas.

Dear Louis W., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

Nice break

Customer review rating 3.0/5

Geoff M. Families - 03/11/2021 Confirmed reviews ALL

Good service however we were disappointed that the spa wasn't working properly, (no bubbles and the jets were not very strong either). We paid all up $260 for two nights which we think we did well to get athough its quite a drive to the beach. So its unlikely we'd pay much more than that given those circumstances.

Dear Geoff, Thank you for your review. We appreciate you taking the time to leave us some insight into your recent stay. I am pleased to see you found our customer service to be good, Our team work hard to provide our guests with a memorable service experience day in day out. However, I do note your comment in regards to the spa not working well in your room. I do apologise about this. I have since informed our maintenance team to look at this issue directly. Once again, Thank you for your feedback. Guest Services Darrien Warren

Friendly staff, great food and service

TripAdvisor rating 5.0/5

marydcooper123 03/11/2021 TripAdvisor review

Enjoyed our stay. Found all the staff very friendly and helpful. We had a family get together for my granddaughter’s 21st Birthday and had a lovely time. The staff looked after us at dinner and surprised my granddaughter when bringing her birthday cake out signing to her, which was a delight for the end of the evening.

Thank you for your fantastic feedback. We are pleased to see you had such an enjoyable experience with us. We do hope we get the chance to welcome you back for a return stay. Warm regards, Darrien - Guest Services

Well located

Customer review rating 4.5/5

Anonymous Families - 02/11/2021 Confirmed reviews ALL

Great service, really appreciated the late checkout as we were there for a dance competition.

Dear Katrina V., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Darrien Warren Guest Services

Great place for a relaxing gettaway

TripAdvisor rating 5.0/5

Peter W 02/09/2021 TripAdvisor review

Love the Mercure resort, great room overlooking the Golf Course and amazing pool and spa and the breakfast was great! Bathrooms could do with an upgrade but still very clean and nice. a very pleasant stay.

Thank you for your fantastic feedback. We are pleased to see you had such an enjoyable experience with us. We do hope we get the chance to welcome you back for a return stay. Warm regards, Darrien - Guest Services

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