Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.1/5 1,767 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Maha Cipta Medan Angkasa
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+ 21 Services

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 medan
indonesia

Fax: (+62)614550555

Check-in from 14h00

Check out up to 12h00

  • By plane

    POLONIA At 6km / 3 miles

  • By train

    MEDAN TRAIN STATION At 1km / 0 miles

  • By train

    STASIUN MEDAN At 2km / 1 miles

GPS:3.59802, 98.68201

Companies

  • BANK INDONESIA 1.0 km / 0.0 mi
  • BCA BANK 3.0 km / 1.0 mi
  • BNI BANK 3.0 km / 1.0 mi
  • GOVERNORS OFFICE 3.0 km / 1.0 mi
  • MAJORS OFFICE 1.0 km / 0.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ORCHID RESTAURANT

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Your meetings and events

Modern and perfect for all kind of meetings and events, with the professional meeting equipment, LCD projector on the ceiling. Our team is here to listen to your requirement and ensure the success of your business meetings.

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Contemporary ambience and a functional room and adaptable. The room is a truly a place of living. Perfect for all your needs

Our guest reviews for
Grand Mercure Maha Cipta Medan Angkasa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,767 reviews

TripAdvisor Rating 4.0/5

629 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Grand Mercure Medan

Customer review rating 5.0/5

M. Families - 12/01/2022 Confirmed reviews ALL

we had a nice family vacation at Grand Mercure Medan, we stay at 10th floor. comfortable room, clean, complete breakfast, nice swimming pool and all staff very helpful

Dear HARSANO M., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Okay cause hot water not function well and a pillow a little bit hard

Customer review rating 3.5/5

Antonius (. J. R. T. F. N. F. A. W. S. -. ). Solo - 12/01/2022 Confirmed reviews ALL

Overall okay... good price,, i went there when the hot water got cleaning i guess,, so a little bit dirty and hot water not fucntion well.. and the pillow too hard.. but overall okay

Dear ANTONIUS ANTONIUS , Thank you for the time you have given to share your experience during the stay at the Grand Mercure Medan Angkasa. We are sorry that your experience with us did not live up to your expectations . once again let me express my most sincere apologies for any inconvenience caused . therefore your feedback is very important to us. Yes as you know that we had maintenance on the hot water supply tank that day for better service. We appreciate your feedback , and great expectations of us if you would provide an opportunity we are again to be able to serve you again in the near future Sincerely, Rachmad Suwardi General Cleaning

Grand Mercure Maha Cipta Medan Angkasa

TripAdvisor rating 2.0/5

Edo T Business - 20/12/2021 TripAdvisor review

Room is quiet clean Covid Protocol is not that strict lift can be occupied more than 5 people and lift is small. Do Laundry and clothes still wet when they send back to me so clothes stinky. Parking area is limited so it is difficult to park.

Dear our valued guest, Thank you for your feedback concerning Grand Mercure Medan Angkasa and of course, sorry to hear that your experience with us did not meet your expectations. My team and I are constantly improving services and facilities and we will for sure review why the laundry standard procedure were not met during your stay. Saying that, happy to read that you enjoyed the hospitality of our team and our room . We appreciate your feedback , and great expectations of us if you would provide an opportunity we are again to be able to serve you again in the near future. Best Regards, Rachmad Suwardi General Manager Sincerely,

Dissapointed

TripAdvisor rating 1.0/5

Nongrom13 Business - 19/12/2021 TripAdvisor review

The room is old and the windows were dirty blooking the view :-(... I am not sure the point stay also included in my accor account. My stays in Ibis styles all show added point stay in my allaccor acount but not from Grand Merrcure Medan. Dissapointed.

Dear our valued guest, Thank you very much for taking the time to review your recent stay at Grand Mercure Medan Angkasa and we are very sorry to hear that your stay did not exceed your expectations. My team and I are constantly improving services and facilities and we will for sure review why your point is not credited to your account, kindly contact us through hotel@grandmercure-medan-angkasa.com to share your stay period, loyalty number etc . We have also take serious action towards our housekeeping team related to their daily duty. As what you have mentioned, we are taking this feedback seriously with various action plan - in hope that we will always manage to deliver a good service towards our Loyal member and allow them to always Feel Welcome. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Rachmad Suwardi General Manager

Favorite Hotel at Medan

TripAdvisor rating 4.0/5

saliems08 Business - 23/11/2021 TripAdvisor review

This is my favorite hotel in medan, but this trip i dont feel enjoy, because of the bed,i think already too long, need to replace, my back got pain after sleep and bed cover need to replace, many black things

Dear our beloved guest, Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that , while some aspects of your stay were positive, we clearly failed short in regards to your expectations. We shall certainly have a look at the bed and the way we maintain the hotel. Let’s be re-assured that I’ll be sharing your comment with my team. Saying that, happy to read that you choose us as your favorite hotel and enjoyed the hospitality of our team. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachmad Suwardi General Manager

Comfort stay

Customer review rating 4.0/5

Djanarko Business - 04/10/2021 Confirmed reviews ALL

Mercure Medan located at the city near train station, and have a good surrounding area, clean and comfort hotel. Its room is quite big and comfort to stay and take a rest, There are swimming pool and gyms that we can use them. For breakfast, there are many variation food included local and international, and delicious taste

Dear DJANARKO , We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Good stay

Customer review rating 5.0/5

Ronald S. Business - 30/09/2021 Confirmed reviews ALL

Nice. They have upgraded my room and give breakfast for free.

Dear RONALD S. , We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Pleasant stay with minor inconvenience

Customer review rating 3.5/5

N P. Families - 30/09/2021 Confirmed reviews ALL

Overall a pleasant stay. Minor inconvenience came from the bathroom area. There was a leakage under the sink, small flood, and unpleasant smell

Dear NARITALIA TESSANICA P., Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that , while some aspects of your stay were positive, we clearly failed short in regards to your expectations. We shall certainly have a look at the bathroom again and the way we maintain the hotel. Let’s be re-assured that I’ll be sharing your comment with my team. We will rectify the mistakes immediately. Happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement Sincerely, Rachmad Suwardi General Manager

Nice stay

Customer review rating 4.0/5

Helen W. Families - 29/09/2021 Confirmed reviews ALL

My family felt very happy while staying at the hotel. The facilities are complete. The children also happy because they can enjoy the swimming pool facilities.

Dear HELEN w., We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Good stay

Customer review rating 3.5/5

Bayu Business - 24/09/2021 Confirmed reviews ALL

Everything was great, only 1 that not went well. The TV for HBO and few chanel had bad signal.

Dear BAYU HENDRYANTO , Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that , while some aspects of your stay were positive. We shall certainly have a look at the TV Channel and the way we maintain the hotel. Let’s be re-assured that I’ll be sharing your comment with my team. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General manager

Good stay good room

Customer review rating 4.0/5

Anonymous Couples - 13/08/2021 Confirmed reviews ALL

Delicius breakfast Like it

Dear Mr. Ervin Irvanto, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good stay

Customer review rating 3.5/5

Nico T. Business - 30/07/2021 Confirmed reviews ALL

Cozy and clean room

Dear Mr.Nico T., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good Place except Food

Customer review rating 3.0/5

Prasetyo P. M. Business - 01/07/2021 Confirmed reviews ALL

Overall place is good and clean. But the food in breakfast is so standard. Not many food we can choose.

Dear Mr. Prasetyo Putra m., Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

Been here a lot of times.

Customer review rating 4.0/5

Belinda C. Families - 28/06/2021 Confirmed reviews ALL

I had a total of 6 nights stay in Mercure Angkasa in the span of two weeks. I also recommended my friends this hotel and it's their first time in Medan. I'd like to rant about the service and the room that I got the second time I checked-in. I was originally given room 824, it was so small and old. Previously, I got room 615 and it was cleaner and bigger than 824. My sister went down to talk to the receptionist regarding this and requested to move to another room. The receptionist seemed extremely annoyed and uninterested in helping us. She kept saying "make sure the room isn't used yet", as if we're so stupid? Why not just send someone to check instead of keep repeating the same thing to your guest? My sister was complaining about how the receptionist talked to her and luckily she didn't remember to read the name tag. Second of all, we got our new room, 610. The room was as good as 615 but it's filthy. I found lots and lots of debris and lint on the carpet. I found cigarette butts in the trash bin even though we just checked in. Bedsheets and pillow sheets smelled so disgusting I think they weren't changed. And I've heard a lot of rumours that this hotel has guests who are doing covid19 self-quarantine. Obviously, I was thinking about how unsanitary it was if the sheets really weren't changed. The good thing is, when I requested the room service to vacuum and clean the trash bin, they quickly delivered. I didn't have the heart to ask them to change the sheets so I ended up spraying the whole thing with alcohol spray. In this pandemic era, I think it's REALLY important to sanitize every single thing in the room. Even the light switch and TV remote. I hope that Grand Mercure Angkasa can take my inputs into account. We won't mind paying a little bit more or waiting a little bit more to check-in to our rooms as long as the sheets are fresh, rooms are clean and sanitized. Thank you.

Dear Mrs.Belinda C., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Good stay, clean room

Customer review rating 5.0/5

Jasmine C. Families - 28/06/2021 Confirmed reviews ALL

Very comfortable bedroom and super friendly staffs. Will sure come back another time!

Dear Mrs. Jasmine C. Salim, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa
Customer review rating 4.5/5

Rugun F. Couples - 24/06/2021 Confirmed reviews ALL

I had a city view,clean room, comfy bed+pillow

Dear Mr/s Rugun F. Sitanggang, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Spacious room and good lighting

Customer review rating 3.5/5

Sebastian Solo - 21/06/2021 Confirmed reviews ALL

It was a two night staycation to work and enjoy some quite moments in between. The room amenities were very fitting for that purpose, with working desk, chair with foot rest for reading or just relaxing. A large window allowed for bright natural lighting. The room I stayed in had good view of the hotel swimming pool and a piece of the city. Although I did not hear the traffic noise during my stay, the room was not entirely soundproof. The sound of loud speaker could still pierced through. The staff were very helpful and friendly, although request for room service could have been attended to faster. Perhaps, the hotel was understaffed. Room cleanliness was acceptable. Nevertheless, I have to point out that I was surprised to find the water heater kettle still had remaining water inside when I wanted to use it. I also found the floor of the restaurant to be a bit slippery or oily. It would be nice if the hotel could make use the piano on the lounge, just to give it a warmer or intimate ambience. Overall, I quite enjoyed my stay there.

Dear Mr. Saputra Sebastian, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Breakfast Menu

Customer review rating 4.0/5

Caesandro Business - 08/06/2021 Confirmed reviews ALL

Please improve your breakfast menu. We can’t eat same menu everyday. Especially if we take a long stay, it’s very boring

Dear CAESANDRO ANGGIA D., We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Nice experience for staycation

Customer review rating 4.5/5

Wiwy Families - 01/06/2021 Confirmed reviews ALL

We have a nice experience during our staycation here for short holiday!

Dear Ms, Wiwy Fitri, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Grand Mercure Medan Angkasa

Bad Experience

TripAdvisor rating 3.0/5

Andre_manalu 13/01/2021 TripAdvisor review

I stayed for 2 nights in 2 rooms with my family, and all I can express is disappointment. Dust on every surface of glass and table, water boiler was not washed properly. Very bad housekeeping! The only service I appreciate was the front desk who helped me a lot through check in process. Overall I am not satisfied, considering this hotel is supposed to be a "5-star" hotel.

Dear Mr.Andre Manalu Thank you for taking the time to tell us about your experience at Grand Mercure Medan Angkasa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Medan Angkasa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Grand Mercure Medan Angkasa

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