Hotel - Sofitel Bali Nusa Dua Beach Resort
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Sofitel Bali Nusa Dua Beach Resort Hotel

4.5/5 5,949 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Private beach
  • Other sports activities
    • Bicycles rental (Paying)
    • Archery (Nearby)
    • Table tennis (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Sofitel's Magnifique Meetings offer highly personalized services, from a team of experts who are committed to ensuring every detail is in concord and every moment is flawlessly designed.a passion for excellence, and is dedicated to making every event an unforgettable success. With 12 function rooms in a variety of sizes, Sofitel Bali Nusa Dua Beach Resort is one of Bali's premier event and conference hotels.Our Kecak Grand Ballroom provides impeccable setting for corporate and social function events for up to 600 guests. Located seaside with magnificent ocean views, Our Gamelan Ballroom offers sheer opulence and grandeur, hold up to 420 guests.

Sofitel Bali Nusa Dua Beach Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
REONG 36 m2 4 m 0 0 12 0 0
REJANG 48 m2 4 m 30 20 30 20 30
PENDET 56 m2 4 m 0 0 15 0 0
LEGONG 72 m2 4 m 80 30 35 30 50
LAKSMANA 210 m2 6 m 180 50 60 130 120
RAMA 210 m2 6 m 180 50 60 130 120
SITHA 210 m2 6 m 180 50 60 130 120
KECAK GRAND BALLROOM 650 m2 6 m 545 135 150 430 360
    • Videoconferencing
    • Indoor and Outdoor facilities
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 413 rooms
  • 413 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 9,422 reviews

Our guest reviews for
Sofitel Bali Nusa Dua Beach Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,949 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Andre K. Families - 17/01/2020 Confirmed reviews ALL
« Very good service, resort hotel »

I enjoyed staying here. Breakfast buffet has plenty option but far between each station. Food quality is average.

Robert P. Couples - 17/01/2020 Confirmed reviews ALL
« Did not meet expectations of a 4 to 5 star resort »

When we checked in nobody explained how things worked in the resort, also no map of the resort was given. All staff was very friendly but knew next to nothing of what was on offer. Most satt did hardly understand english and spoke it badly. The standar room we stayed in 5 208, was aged and too old fashioned. Quality of food was OK, but much too expensive for a Balinese hotel. WE woud hav egotten better value if we would have stayed in New Zealand or in Australia. Looks like there is an inerior management present. Th eresort would need to improve a lot to qualify for 4 or 5 stars. Currently we believe ist is only 3 stars.

Family - 15/01/2020 TripAdvisor review
« Best Ever Resort »

Great for family, very friendly and polite staff. Very clean and tidy. relaxing place. Best ever food. Close to airport. Room with pool access are great. Please tip the employees. They deserve our support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faiz R, Bonjour! Selamat Siang! Thank you for taking time to leave us a review online on our TripAdvisor page. We are delighted to be rated as the best resort and it was a pleasure to have had the time of accommodating you at our resort. We loved much the positive feedback you shared and I will not miss to share this with the team as well. We thank you for your recommendation and we cannot wait to see you again very soon at Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Lynda M. Couples - 14/01/2020 Confirmed reviews ALL
« Felt like a valued guest »

We had a really lovely stay with you celebrating our 40th wedding anniversary. When we arrived into the room there was a platter of hand made chocolate wishing us a happy anniversary which was such a lovely gesture and much appreciated. The room was clean and tidy although there were no pool towels on the terrace so we had to locate the towel area in the main pool to obtain towels. These towels were not replaced by staff which would have been nice. We had to get clean pool towels. There were no long life milk pods in the room. We ended up buying a small milk to have in our tea/coffee. We loved the experience of Club Millesime. It was truly delightful. The high tea was sensational and having a tranquil place to sit and read or talk quietly was really lovely. We definitely did not enjoy having the POOL TABLE in the Club. It was noisy and distracting in the environment. Unfortunately, there were children under 12 with their parents at the pool table, creating quite a racket near our table on one occasion. The children were particularly rude to your staff. It definitely ruined the ambience of the Club and I think you should remove it. The staff in the Club were respectful, helpful, and very friendly. I could not fault their service in any way. The food was sensational and beautifully presented and in generous portions. We appreciated the opportunity to experience the Club.

Nicole Couples - 14/01/2020 Confirmed reviews ALL
« ok, but probably wouldn't stay here again. »

The room i stayed in was very comfortable, however there were a few minor details that left me feeling a little disappointed in the service, and due to these things, i don't think i would stay here again.

B. R. Friends - 13/01/2020 Confirmed reviews ALL
« Mr B. R. »

It was great and the services was quick.

Brian C. Families - 12/01/2020 Confirmed reviews ALL
« Excellent service and outstanding facilities »

The quality of the rooms we stayed in were as good as we have ever experienced. More importantly than this however was the warmth and friendliness of every single staff member we came across which made our trip memorable

Rhett Couples - 12/01/2020 Confirmed reviews ALL
« Expensive for what you get; not at usual Sofitel standard; smokers everywhere. »

I stayed approximately two weeks at this resort over the New Year break - in the process trying almost everything the hotel had to offer. The hotel has a lot of amazing facilities - a great pool bar, amazing rooms, and a large dining area. This, together with my Accor Platinum membership, were the reasons I selected this resort. Unfortunately, while the facilities were great, I cannot understand how this hotel has such a high rating on Tripadvisor. It falls substantially short of what I have come to expect from the Sofitel brand. I am unlikely to return. The food is very inconsistent - they have tried to be all things to all people and in so doing, with such a wide food selection they become very inconsistent and quality loses out. Bread rolls so stale they had become hard were served. If you come early to breakfast you could well experience (as I did) that they had simply pre-prepared the meals and reheated them to serve early in the morning - it tasted terrible. Staff in the buffet area were more concerned with appearing to be busy than actually getting anything done - frequently getting in the way of guests to merely shuffle food at the buffet around. Smoking was permitted anywhere in the resort, and not only permitted, but staff would give ashtrays to those who wanted to smoke at the pool bar, irrespective of children being nearby, or the well known risks associated with smoking. While this might be acceptable in Bali more broadly, frankly, a five star hotel looking at accomodating its guests (the majority of whom do not smoke) should at least consider its guests (and their health) and reduce the areas in which guests are permitted to, and provided with ashtrays to, smoke. The services available at the spa are expensive and, even with discounts offered, were about the same price as we would pay in Australia. I emailed the hotel seeking to use a suite night upgrade available through my Accor membership during my stay. The hotel did not see fit to respond until a week later, and even then, did not accomodate the request, notwithstanding that they had a suite available during the stay. I never received any explanation for why the hotel failed to respond to an email for a week. I have previously had superior food, service and value at a 3* hotel in Kuta. I'm happy to pay the premium for a 5* Sofitel experience however this hotel is simply not offering a premium. There seems to be limited quality control.

Ankrish M. Couples - 11/01/2020 Confirmed reviews ALL
« Amazing stay »

LOVED THE PROPERTY, HAD AM AZAMING TIME WOUD RECOMEND EVERYONE VISTING BALI TO STAY HERE "ONLY"

Anonymous Families - 10/01/2020 Confirmed reviews ALL
« Worst service we have never experienced in a hotel of this status, disorganised from breakfast to getting a pool lounger in any of the pools. »

Frustrating on every level, from breakfast to getting a pool side lounger, longe on the beach. Shortage of staff with limited understanding of language, poor restaurant service and quality of food for the price. very long waiting times for food orders placed. New year eve celebrations was unacceptable not catering for the customers you attract e.g Families, unless you wanted to purchase a pool bed and Swim,No seating at all! duff duff music more like Kuta Ta venue What were you thinking ?? We resorted to sitting on the Beach and watched every other hotel Fireworks with half of your Customers over the age of 30 years with otherFamilies. You need to look at getting you breakfast coffe to people under 30 mins. Food ordered at restaurants within a 15 minute time frame not 40 mins Towels on every sun lounger from 8am at the pool areas & beach to be removed like the Padma rules. Front pool bar seating and sun beds reserved ? every day for special customers !!! &outside hotels CONRAD ??? had reserved b8 day beds for 40 people on th 6th January leaving no seating. What about catering for you paying customers who are staying in your hotel.that might bring a few back

Atieh S. Couples - 10/01/2020 Confirmed reviews ALL

Everything was great We booked 2 tours through hotel, one was Ubud cycle which was great but the second cultural tour wasnt the best experience, very expenxive and not very good guide, expect that sofitel introduce the best tours. Otherwise everything was great at the hotel.

Karlla Families - 10/01/2020 Confirmed reviews ALL
« Great time »

It was a very great time at Nusa Dua, with a unforgeatable experience at Sofitel.

Hengky R. Families - 09/01/2020 Confirmed reviews ALL
« Its all good »

Its the first time i didn’ t get upgraded room since become a gold accor member. But everything is great here, pool are great, beach is ok, gardens are great. Dinner even better 40$ for 2 using accor member is a must. Kids love staying here, the twin bed both queen, easily for 5 people stay in a room.

Justin D. Couples - 09/01/2020 Confirmed reviews ALL
« Wow what a beautiful resort »

We only stayed one night on our way home from Ubud, stunning resort with amazing restaurants and pools. Staff were fantastic and very efficient.

Family - 09/01/2020 TripAdvisor review
« Excellent »

First of all, the breakfast is very good. Especially the croissant and the asian corner where they served beehoon soup or fried kwe tiaw. The pools are very nice , the beach is just okay as the type of the beach in nusa dua ia without wave. It is also very nice that in the hotel area, there is a manarai beach club.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrietta H, Bonjour! Selamat Siang! Thank you for the review you posted through Sofitel Bali Nusa Dua Beach Resort’s TripAdvisor page. I am extremely glad for having your review online and knowing that you loved your breakfast experience in Kwee Zeen, with our well-known pastries sections and the noodle station. It delights me even more to hear that you loved the facilities, our gigantic swimming pool, as well as the access of Nusa Dua Beach area. Looking forward for having you back again in our Balinese paradise. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Don C. Families - 08/01/2020 Confirmed reviews ALL
« Enjoyable family holiday but will not return »

We had an enjoyable family holiday at Sofitel Nusa Dua - we most enjoyed the pool (great size and layout), beachfront location and the location in general being far from the hustle and bustle of Kuta and Seminyak, but not too remote either. We also enjoyed the well equiped gym. The experience at the spa was mainly positive but may I suggest to having a couple of massage beds with a cutout hole for women who are pregnant. My wife who was pregnant had to lay on her side for her massage. Far from a comfortable experience. Service staff throughout the restaurants Kwee Zen & Toya, poolside, housekeeping staff were efficient and friendly - with one glaring exception I will highlight further below. Breakfast buffet at Kwee Zen was one of the better buffet breakfast we have had. The variety was sufficient that we did not get bored even after 7 mornings. Dinner buffet was satisfactory - surprisingly the Indian cuisine at the buffet was a surprising standout. We had room 5303 and it was starting to show its age (e.g. some light switches did not work). The room size whilst fair cannot compare to the newer 5 star resort standards (>50sqm). Room amenities were acceptable, however it was really disappointing that a coffee machine was provided but not coffee pods. Also it seems strange that we had to ask for hair conditioner where this is fairly standard part of room amenities, even in 3 star hotels. On a positive note - the room was well serviced and clean, well insulated from neighbour and outside noise. Now on to some shockingly poor experience, which sadly meant we will not be considering this resort in our future travels: - I cannot understand why children under 4 are required to pay for entry to the kids club, however it is free for children 4 and above?! I understand this fee includes supervision by staff but the fee applies even though the child is accompanied by a parent. How is this fair for children with separation anxiety - especially prevalent with kids age between 1-3? Furthermore, should both parent accompany the child, the second parent is required to pay an entry fee. - Service at the beach was lacking. Towel station at the beach were often self service or manned by street vendors selling water sports. On the afternoon on 29/12/2019, I decided to have a drink at the beach. I pressed the call buzzer 4 times (in a space of 20 minutes) before an attendant finally arrived to place my order. Once ordered I waited a further 20 minutes but my order never arrived and I left disappointed by this experience. - At checkout we found many of our F&B charges did not include the 20% discount (as part of our Scoopon package). This was acknowledge and rectified by the receptionist, however he had to call every single restaurant where we dined before applying the discount. As a result of this lengthy process, checkout took over 10 minutes to complete. It also meant I completely missed my breakfast on departure as we had a plane to catch. On slightly related matter - our check in receptionist explained that the 20% discount included all F&B excluding alcohol, only to be told at check out that this did not include the kids menu. - For a 5 star resort, this resort lacked complimentary activities. Complimentary non-motorised water sports have generally been included in many resorts we have stayed in the past. - I experienced food poisoning after the dinner buffet on 25/12/2019. This made an unpleasant experience over the next two days.

Alison Couples - 07/01/2020 Confirmed reviews ALL
« Beautiful »

The staff were so kind, we were so well looked after. They made sure we had everything we needed. Although there was a slight language barrier with our English and their Indonesian, they were amazing at looking after us and serving us. Beautiful Resort, Delicious Food, Amazing People. Would definitely go back. 10/10.

Dhruv P. Families - 07/01/2020 Confirmed reviews ALL
« Extremely relaxing and fulfilling holiday!! »

This is probably the best Accor hotel w have ever stayed at. It had everything from a private pool in our room to the private beach at the property. The food at the buffet was par excellence!! This hotel had something for everyone - wife, baby daughter and myself. It has its own private beach club in Manarai. The staff makes the place even better with their welcoming smile and positive attitude at any time of the day. Special thank you to ANAS from the club lounge for making our stay so wonderful. We would definetly be looking to come back soon.

Carol Couples - 06/01/2020 Confirmed reviews ALL
« Pleasant stay with great service »

This was our forth stay at Sofitel Bali. We always feel the need to stay here every time we visit Bali as we have many fond memories of the resort. However, as we transferred to Sofitel after a short stay at another 5-star resort, we were a little bit disappointed with our room. We stayed in the pool-access luxury king room and the bathroom area was not really up to the standard we remember. Corners of the shower was black, there was a small spider web in the corner of the bathroom (it didn't bother us), but it was never picked up by housekeeping and parts of of the wall appeared aged and in need of a bit of patching up. On our last night, we were upgraded to a 2-bedroom villa which we were very grateful for. Overall, we still enjoyed our stay, but feel certain details in the room need a bit more TLC. As always, the staff are always friendly and easy to deal with and Bagus is great! Always ready to help with a smile!

Rahul G. Families - 06/01/2020 Confirmed reviews ALL
« For a 5-star, poor air conditioning and very hot humid uncomfortable interiors.... »

When we arrived, our room was unclean, had spiders and we had to get it re-treated and vaccummed/mopped. The quality of breakfast for the price charged was not satisfactory. The attitude of staff was mixed, Room-Service attendants were good but the two restaurants - Cucina and Marina Beach house served very poor food and staff were non-accomodating ot guests staying at the hotel. English speaking people was also a problem and their hospitality or attitude in general was very stubborn and unfriendly. Am never staying at Sofitel again.

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