Sofitel Bali Nusa Dua Beach Resort Hotel

Overall very happy with the experience and the upgrade from being a platinum member.

It was good but could be better. There was a wedding event, room service became very slow. Vegetarian menu could be improved on.

Hotel was beautiful and clean just what I expect from a five star hotel. Service was good overall. Need some improvement from housekeeping. When I requested for items such as extra towels and a hair dryer it took a long time up to 45 mins. Also, I noted that we’re a family of four two adults and two young kids and had requested for extra towels however, we only receive two every day and housekeeping takes too long for bring extra towels. I was not thrilled using my kids wet towels. Food was excellent. I selected Sofitel because off all the good reviews on its buffet from YouTube and TripAdvisor.

The property is beautiful, and the staff was very friendly and helpful. Unfortunately, the wifi in the room was very poor.

Our stay was in a Prestige Suite with butler service. The butlers were fantastic and very helpful. I got sick and they rang a doctor for me. The cleaners were also top notch, helpful and friendly . The meals in Cuisine, LaToya beach and our romantic dinner on the beach were fabulous. Really made our stay.

We only stayed 1 night and checked in at 7pm to the club lounge. We were not to told there was free cocktails until the finished at 7:30pm. In the morning the soap was not working in the shower nor the bathroom scales. We called the porter to come get our bags as we were checking out. After checking out We were waiting for our driver and still no bags. They said we had our do not disturb sign on so they didn’t get our bags. I loved the hotel and will come again but was disappointed I paid $600 for 1 night and had these issues

Lovely resort and hospitality. We loved the pool access room. Would definitely recommended to anyone visiting Bali.

we had some difficulty getting our orientations on the facilities right on first day. a map of the area and facilities would have avoided us going in the wrong direction and having difficult time getting our bearings.

The resort is very nice and well kept

The resort was lovely and the staff were friendly but the service is a little “hit and miss”. We were turned away from the Cucina restaurant on one of the nights because we had not made a booking which was pretty disappointing. Also at breakfast the food was nice and had plenty of choices but the service wasn’t great. For example, I was given a pot of tea with no cup to drink it! Overall it’s a nice place to stay.

We enjoyed our room as it is at 6020, we were put near the kids club, which the kids club attendants were excellent, we love the experienced staffs there especially with Eka, but the condition of the kids club needed improvement, I would suggest you to change the whole swings system before it breaks down and someone gets injured since the main pilars started to break down despite engineers tried to fix them & newer toys. The kids room at club millesime is great to have but also needed some attention as I am not sure how often the soft toys to be washed/refreshed. Since it is a kids room, it is always a good idea to keep some books, coloring pencils and coloring pages. I know i is the Sofitel SOP to keep the french feeling however it felt weird that we were in Bali & staffs greeted us in French. I understand there is an Indian wedding with extra guests than usual, staffs at both Kweezeen & Cucina were not up to it. We were also part of the big party. Lunch at Cucina in Saturday had no glass in the water station behind the pizza oven is unacceptable. Another experience I had was a fork dropped on the floor was tried to put back on the dessert serving station by a young cleaning lady. Lack of attendants an attention felt that the hotel temporarily hire people without giving a good training or briefings . The room cleaning service was great that they fixed the bed in a very efficient time. Balcony for me is an issue, since my neighbor staying on top of my room was smoking & there were ashes on my balcony & my swimming suits which were hanged to dry on the given rack. Normally non smoking resort includes non-smoking in the balcony but maybe different rules in Bali, at least you have an idea of the issue of discomfortness despite there might be no complaints previously. Lastly, the ala carte lunch at KweeZeen definitely needs improvements. We had Nasi Hainam with poached chicken, satay, & soft shell crab. With such prices & ingredients, I am sure you should be able to cook better than that. The poached chicken was dried & nothing close to its price. On Sunday lunch at Kweezeen, staffs were not ready for the extra people during lunch as the most important & basic of water in the jugs is not readily available, my two cents, either you need more jugs or more trained people. Maybe some staffs from Club Millesime can help around since in the afternoon there were not so many guests around, but it is a great place to cool down with the AC. Without the catering from the Queens, the food can be considered as standard, except the pattiserie section, which is the best section. Other memorable food were mac & cheese & Soto Ayam, they are so good. I think I had written enough if my two cents & experience. Merci! Bonsoir!

loved it and the staff are amazing

Big room, hotel lobby is amazing!!

I stayed at Sofitel Bali to celebrate our babymoon with my wife. Sofitel gave us a cake in our room. Maybe because I am an Accor member. Room is huge, bathroom is sufficient. Breakfast is good with many selection. Hotel facilities is great with direct access to the beach. However, I needed late checkout because my flight was at 7pm. Yet, Sofitel asked me to leave room at 12 and waited in the departure lounge. I was pretty sure that hotel has not been fully booked. It would be very kind if Sofitel gave time until 2pm to leave room since the checkin time is at 3pm and not every guest coming together at 3pm. Another thing was the noise coming from next room at midnight and at 3am. It kept us wondering why we were given a connecting room with somebody in the next room when the hotel rooms were not fully occupied.

Everything was perfect. Thank you.