Novotel Curitiba Batel

Novotel Curitiba Batel 4 stars

Customer review rating (ALL Rating) 4.7/5 2,132 reviews

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Hotel extras

  • Pet friendly hotel in Curitiba. Charges apply.

  • No charge for children aged 16 or under sharing with their parents.

  • Hotel in Curitiba offering suites with hydro massage

  • Concierge service

  • 25-minute drive to Afonso Pena International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Curitiba Batel

Rua Doutor Pedrosa, 288, Centro
80420120 CURITIBA
Brazil

GPS:-25.43809, -49.27721

Telephone +55 41 3197-2750

Fax 4131972750

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Restaurante Q Ceviche - Peruano Non contractual photo

Restaurant with authentic Peruvian cuisine. The best Ceviche in Curitiba! Breakfast, lunch and dinner suitable for Celiacs. See options in our restaurant.

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 55 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,132 reviews

TripAdvisor Rating  4.5/5  631 reviews

After many stays, I will not consider this hotel anymore.

Customer review rating 2.0/5

Joe B. Couples - Confirmed reviews ALL

I have been using Novotel Curitiba for some years for very short stays but the last two stays I had problems. Early this year was the problem with the car’s entrance blocked with vehicles parked there, preventing me from unload the luggage - I had to wait in the street for a room to unload the bags. None those vehicles seemed to have guests checkin. This recent stay there was again one car parked there, waiting for who knows what and the valet just bothered to move that car few inches because I had to get very close to it order to not block the sidewalk. Now the reception for checking in: my wife went to take care of the checking while I was unloading the bags and very few minutes later we met in the lobby. I asked about the checking is process and she said was smooth, however, when I checked with my wife about the rate paid, we just realized the receptionist charged a higher rate! Actually, the rate she charged was around 50 BRL expensive than the the rate I got in the App. So I had to went to the counter and pointed out the discrepancy. After some while the receptionist said she charged a wrong rate but I have to say her behavior was not good, giving the idea this was just a silly mistake. Another deception was the food at the restaurant - a restaurant we have used many time before. This time, the quality of the food, it’s appearance and taste was very above the expectation. I was temped to book the Mercure to try it out but after driving around 400km, I decided to use the Novotel for the familiarity, but just regretted no booking another hotel. This was my last time at the Novotel Curitiba.

Dear Jose Antonio B. F., Thank you for taking the time to tell us about your experience at the Novotel Curitiba Batel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler General Manager

Another nice Novotel hotel

Customer review rating 5.0/5

Artur Business - Confirmed reviews ALL

Everything went smoothly. Reservation, localization, staff, room and restaurant.

Dear Artur Hideki H., We very much appreciate your comments regarding your stay at the Novotel Curitiba Batel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler General Manager

Unsafe

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

One day when I came home in the evening my door to the room was open. I notified the reception, but no one seemed to care. Said that cleaning probably forgot to close it (in the morning). Two days later when I came home there was a see through bottle filled to the third with clear liquid (maybe water) left in the middle of my zink. The same, notified the reception that I was not happy, but no one really cared, said that cleaning probably forgot something. Feels like someone was using my room when I wasn’t there.

Dear Charlottamrs P., Thank you for taking the time to tell us about your experience at the Novotel Curitiba Batel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ditmar Erich Seiler General Manager

Good but not Exceptional

Customer review rating 3.0/5

Raj Solo - Confirmed reviews ALL

Hotel is clean, good location. Rooms are ordinary, nothing special.

Dear Raj, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ditmar Erich Seiler General Manager

Great staff and restaurant

Customer review rating 4.5/5

Helitec Business - Confirmed reviews ALL

Staff very courteous and prompt. Hotel well maintained and also had a great restaurant.

Dear Daniel Robert P., We very much appreciate your comments regarding your stay at the Novotel Curitiba Batel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ditmar Erich Seiler General Manager

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Other web-users rate our hotel

  • 431 reviews 9.3/10 Location
  • 881 reviews 8/10 Room
  • 1,000 reviews 8.8/10 Service
  • 44 reviews 5.1/10 WiFi
  • 629 reviews 9/10 Breakfast
  • 431 reviews 8.6/10 Cleanliness
  • 397 reviews 7.5/10 Comfort
  • 354 reviews 8.1/10 Food

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