The Reef House Palm Cove - MGallery 5 stars

The stay was very satisfying

This was our 6 year at The Reef House Palm Cove for New Years. As usual the accommodation was what we have expected. Having requested the sae room each time. The restaurant food is 5 star. New Years Eve Degustation Menu was excellent soo delicious and enjoy the atmosphere immensely. We are welcomed back each time like family members.

My schedule was very tight and the concierge and reception team identified this and arranged for all transfers in private car which allowed me to enjoy my visit without worrying about the logistics. The team went over and above to help me. Good work Cedric and Jackie . The food and bevergage was delightful along with the service.

The Reef House is fantastic, however, the staff at all times were just amazing - from the cleaning staff to front of house, waiting staff, etc. etc. without a doubt ALL STAFF went above and beyond to make sure that we, their guests were treated to the highest standard. You as their employers should be more than happy to be represented by them. We would certainly stay with you at the Reef House should we ever be back in Cairns. We were there for our granddaughters wedding on the beach on the 18th December and stayed with you from 15th to 20th. At all times we were more than satisfied with everything.

From the moment we were welcomed at the front desk I was overwhelmed with the hospitality we received. The Rooms had candles burning oils and a relaxing swing outside, not to mention right on the beach. I honestly wish I remembered the name of the staff member who checked me in. Because without even mentioning anything he was so accommodating. Seen I had a baby and instantly offered a cot without me saying anything etc... We really enjoyed our stay.

The food from breakfast, lunch and dinner was all great quality and beautiful. The staff were friendly and helpful and it was a great example of Accor group hospitality!

Let’s start with the basics- fantastic air conditioning and very comfortable beds as we have come to expect from Sofitel and Mgallery. Service was exemplary-in particular Cecile was warm and welcoming and very very helpful. Room and balcony did the job Adult pool is another major winner!!! Given the COVID situation can understand staff ratios maybe a little lean - but apart from some empty bottles and glasses around the pool not a big deal. We have already booked to return next December. Thank you for a fabulous stay - palm cove now a go to destination.

Resort is looking very tired, tiles around the edge of the pool are missing, sun lounge "white" cushions were dirty (black marks from guests feet), carpet through guest lounge area very worn and dirty with some water leak damage. Shade sails over pool area were dirty. Room was OK inside, bed was uncomfortable, old and needs replacing. Balcony was never washed down during our stay and couldn't go out there in bare feet. Outdoor furniture starting to show it's age. Reception staff were very good, checkout was disappointing, receiving a large bill for numerous items that were included and prepaid with the "Colonial Package", staff had to take a copy of our booking email showing inclusions before reducing the bill. We stay in Palm Cove at least once a year and this was the first and last time we will be staying at the Reef House, there is much better value elsewhere.

Our sixth stay at The Reef House was as good as all of our previous stays. Every staff member treated us with generosity and respect. Our room was great. The pools and gardens are delightful and the restaurant was superb. Unfortunately the tree frogs enjoyed the garden as much as us and were very noisy at night. A brief chat with Cedric the next day and within 10 minutes we were moved to a very quiet beautiful room away from the frog night music. We were very grateful for his professional, generous and kind response to us. When leaving after our 5 day stay we were already planning our return visit and can’t wait to get back to The Reef House and beautiful Palm Cove again soon.

My wife and I thoroughly enjoyed our stay at The Reef House. The staff were amazing and accommodating. We had an amazing time.

The customer service was superb from check-in to departure. We booked through Luxury Escapes and we were not disappointed. I loved the traditions of the Reef House with twilight cocktails and canapes. The rooms were very fitting with a boutique colonial feel and the breakfasts were devine. I'd definitely visit again and highly recommend the Reef House.

Welcoming and unpretentious.

-Friendly Staff -Breakfast inclusions amazing -Room service was immaculate. 1000/10 for whoever did our room up -Beach location amazing

From the moment we entered the property, we felt special. The greeting was genuine, the service was special and the property unique. A truly relaxing holiday in a five-star location. With all of the choice we have in this beautiful country of ours, we will be back!

Very friendly personal. Reception is always there to help you. Special thanks to Katerina! The room was cleaned everyday and the girl did a great job! Swimming pools were serviced with a lot of care every day. The breakfast was HUGE and delicious. The waitresses were very polite, respectful and ready to assist you straight away. I strongly recommend to have dinner in the restaurant. The food was AMAZING! Those scallops with pork belly!!! (I've never tried better than that!), deserts etc. Very high standard. I would say, the chefs were not only very professional but talented as well! We did enjoy our holiday a lot! And we WILL definitely be back again. Maybe the only suggestion is to have live music at night time. Thank you all for making our holiday a great one!