The Reef House Palm Cove - MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 2,324 reviews

ALLSAFE approved hotel

Information message

The Reef House Palm Cove - MGallery
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+ 22 Services

Hotel extras

  • Daily A La Carte Breakfast

  • Brigadier's Punch and Canapes

  • Luxury Concierge Service

  • Signature Inclusions & Experiences

  • Award Winning Day Spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879 palm cove
australia

Fax: (+61)740553305

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS:-16.745127, 145.67054

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

REEF HOUSE RESTAURANT

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Our accommodation(s)

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,324 reviews

TripAdvisor Rating 4.5/5

1,486 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

loved every minute

TripAdvisor rating 5.0/5

debstark2 03/11/2021 TripAdvisor review

First time staying at the Reef House and wont be the last. have already rebooked for end of January .Loved everything , staff wonderful, pools fantastic as was the food. Slight problem with room cleaning that was rectified quickly . Loved the extras, canapes and cocktails as well as the cocktail making classes. nothing bad to say :-)

Bonjour debstark2, Thank you very much for taking the time to express your positive feedback on TripAdvisor following your recent visit to the unforgettable Reef House. The team and I are delighted to read that you both enjoyed your stay with us. With many complimentary inclusions, best beachfront location and amazing team members our adults boutique style resort is simply unique in Australia. We are all looking forward to welcoming you back again in January for more unforgettable holidays! Please check our website and book direct : reservations@reefhouse.com.au Warm regards, Cédric Lootvoet Luxury Concierge

Happy

TripAdvisor rating 5.0/5

len836 27/02/2021 TripAdvisor review

It’s was a wonderful experience thank you We could not be happier with the amazing team you have. And not to mention the rooms where spotless I will be definitely be booking a few nights here in the future

Bonjour len836, Thank you very much for your kind words on TripAdvisor following your recent visit to the unforgettable Reef House MGallery. Our happy team is certainly amazing and our rooms spotless! We are all very happy to read that you are already planning on coming back again in the future! Warm regards, Cédric Lootvoet Luxury Concierge

Colonial luxury by the sea

TripAdvisor rating 4.0/5

mark989898 17/02/2021 TripAdvisor review

We stayed for 3 nights as part of our road trip from Ipswich to celebrate my wife’s 60th birthday. We had a room at the front overlooking the sea. We enjoyed the pools, afternoon canapés and punch as well as the water fitness session. It’s also a great location with lots of food options around and Cedric we very welcoming and helpful. In terms of areas for improvement the menu at the restaurant was a bit limited, my wife and I booked for the cocktail making session but they did not have our details so my wife missed out. We were on the ground floor and were concerned about privacy.

Bonjour mark989898, Thank you very much for your feedback on TripAdvisor following your recent visit to the beautiful Reef House MGallery. Once again a very Happy 60th Birthday to your wife! Our resort certainly has a large choice of activities making sure you are well entertained. On your next visit we will be more than happy to allocate a room on the upper floor. Warm regards, Cédric Lootvoet Luxury Concierge

Still Beautiful

TripAdvisor rating 4.0/5

katea765 16/02/2021 TripAdvisor review

We have stayed at this hotel every year for the past 15 years and have seen many changes .... some good, some not so good. While we once again loved our stay there were a few disappointing lapses in the maintenance of the hotel. The grounds and gardens were showing signs of neglect ... dead branches, plants and vines. There was also dropped flowers, leaves etc and with the rain fall that us usual at this time of year they became slimy making it quite dangerous. I actually nearly slipped over a couple of times. On previous visits there was a grounds person who cleaned these up every morning, the grounds were just not up to their beautiful standard. Apparently there maintenance has been contracted out now, certainly seems to be a drop in the appearance. I do understand that Covid has had a dramatic effect on hotels and at The Reef House this is also apparent with the quality of the food in the restaurant. Of course there are no buffets now and meals have to be ordered but the standard of the food at breakfast was disappointing. With the cost of rooms at this resort you would expect better. Having said all this it is still the best place to stay in Palm Cove, we were made to feel very special being return guests, the staff are amazing and we will definitely continue to stay there and recommend it.

Bonjour katea765, Thank goodness for your constructive feedback on TripAdvisor following your recent visit to the beautiful Reef House MGallery. Your comments have been communicated to the concerned departments for immediate action. Please do not hesitate to contact me directly if you have any further feedback. Warm regards, Cédric Lootvoet Luxury Concierge

A unique and nostalgic experience

Customer review rating 5.0/5

Giulia M. Families - 28/01/2021 Confirmed reviews ALL

We had the most amazing time at the reef house! If you're trying to decide where to stay in palm cove this is hands down the best place. Its unique in its homage to the hotels history with its honesty bar, vintage games room, Norm serving punch and canapes, but it also has all the modern comforts you would expect from a 5 star property. The staff were friendly, helpful and accommodating...shout out to Fabian at the desk and Lulu in the restaurant! Not to mention its perfect location on the heart of the strip, we will definitely be back.

Bonjour Giulia M., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

great stay

Customer review rating 5.0/5

Anne P. Families - 27/01/2021 Confirmed reviews ALL

even before we got to the reef house the conciege had emailed us to welcome us front reception staff are passionate about what they do especially Cedric who is a outstanding example for all the staff

Bonjour Anne p., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Cedric Lootvoet Luxury Concierge The Reef House Mgallery by Sofitel co…

Living the luxury life

Customer review rating 5.0/5

Jacqueline F. Couples - 27/01/2021 Confirmed reviews ALL

This is such a beautiful resort, you feel like royalty coming here. The location is fantastic, I just loved having breakfast and looking over the ocean each morning. The staff are lovely and go above and beyond for you. Special shout out to the water pressure in our rooms shower.. it beat the hell out of every other shower I’ve ever taken.

Dear Ben F., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House Mgallery by Sofitel co…

Beautiful

Customer review rating 4.5/5

Helen S. Families - 26/01/2021 Confirmed reviews ALL

Relaxing and good feng Sui. Absolutely loved it ♥️

Bonjour Helen S., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Amazing hotel!

Customer review rating 5.0/5

James M. Couples - 24/01/2021 Confirmed reviews ALL

Such a lovely hotel! It’s in a great location in Palm Cove, swimming pool and lounge area is top class and very relaxing and staff can’t do enough for you! The rooms are very spacious and quiet as they situated away from the Main Street. Cedric the general manager is a great host and makes you feel very welcome! We can’t wait to stay and again and would highly recommend this hotel! James and Katrina

Bonjour James M., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Thanks for old-fashioned hospitality

Customer review rating 4.5/5

Johanna Couples - 22/01/2021 Confirmed reviews ALL

Thanks for offering welcome and hospitality in such a lovely location. We will be back.

Bonjour Johanna L., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Beautiful relaxing stay

Customer review rating 4.5/5

Jocelyn S. Solo - 22/01/2021 Confirmed reviews ALL

The Reef House is in a great location along the main esplanade with a stunning view of the beach from the restaurant and in walking distance to cafes and restaurants. Staff are so friendly and welcoming (especially Cedric) and made my stay a very pleasant one. Will definitely be back in the future.

Bonjour Jocelyn S., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Money well spend

Customer review rating 4.0/5

Anonymous Couples - 21/01/2021 Confirmed reviews ALL

The hotel and staff are fantastic Well located and looked after

Bonjour Helen L., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Tranquil

Customer review rating 4.5/5

Anonymous Couples - 21/01/2021 Confirmed reviews ALL

We wanted to return, having been with you less than 5 weeks earlier We found it so incredibly relaxing which historically we have rarely, if ever, found

Bonjour Sharon & Richard N., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great Location and lovely staff

Customer review rating 3.5/5

Sjn Couples - 20/01/2021 Confirmed reviews ALL

We were generally happy with our experience, with the exception of a couple of things. The lady that runs the spa came into our room whilst we were briefly out, and turned our tv off without permission. We also found the food and room service varied between below average to excellent -depending on who cleaned the rooms or who the chef was, there was no consistency in these services. The staff we dealt with were always friendly and helpful.

Bonjour Sam N., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great location and service

Customer review rating 5.0/5

Marie C. O. Couples - 20/01/2021 Confirmed reviews ALL

We had an excellent time! Food was great, included breakfast in particular was huge and yummy! All of the staff were super friendly and went out of their way to assist with anything we needed (eg. providing breakfast early so we could go on a tour. Finding a jumper I’d forgotten in hotel and sending it back home for me). Just fantastic! Pools were lovely, well maintained, with a great relaxation area next to pool. The extra little things like complimentary alcoholic beverages and Canapé la each night and sorbet each arvo just made it perfect! Highly highly recommend!!! We came during wet season with it raining quite often, and still had a blast! Location is just superb, right next to a bunch of fantastic restaurants and a super great gelato shop; and opposite the beach!

Bonjour Marie Claire O., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Tranquil

Customer review rating 4.5/5

Lauren Couples - 20/01/2021 Confirmed reviews ALL

Gorgeous, friwndly staff, beautiful gardens and pools

Bonjour Lauren L., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Perfection

Customer review rating 5.0/5

Diane B. Families - 20/01/2021 Confirmed reviews ALL

Extremely helpful and friendly staff, beautiful location with clean and well set out rooms. A pleasure to stay there.

Bonjour Diane B., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great stay, wonderful staff

Customer review rating 5.0/5

Sharna W. Couples - 19/01/2021 Confirmed reviews ALL

We stayed 5 nights at the beautiful Reefhouse palm cove. From the moment we entered we loved our experience, all staff were amazingly helpful and welcoming, particularly Cedric & Bernie, Norm, and the morning and evening restaurant staff. They each made our stay extra special. The food was amazing. Cleanliness of the hotel was also exceptional. We also loved the idea of holding onto the tradition of the “honesty bar” and afternoon canapés and punch were a highlight of our stay, where we got to meet Norm, make friends and relax playing chess of an afternoon. We loved the boutique style and decor of the resort and hope it never loses its character. We’ll be back !

Bonjour Sharna & Bryce W. & O'Connor, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

well located

Customer review rating 3.0/5

Robert J. W. Friends - 19/01/2021 Confirmed reviews ALL

The rooms were comfortable , however ,after going to our room & unpacking we found that we had an infestation of black ants . It was reported to reception & the area was sprayed . It was decided that we would need to relocate to another unit. With the help of reception we relocated . The help provided was great. Several days later we found that our fridge was not working . It was reported to reception who later came & removed the fridge from the cabinet. We were told that it would be reported to maintenance so for rest of our stay ,the fridge remained out of the cabinet & it was still there when we left .

Dear Robert W., Thank you for taking the time to tell us about your experience at the The Reef House Palm Cove - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great place

Customer review rating 4.5/5

Cameron Couples - 18/01/2021 Confirmed reviews ALL

Special place and great staff and food

Bonjour Cameron F., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

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