The Reef House Palm Cove - MGallery 5 stars

Customer review rating 4.6/5 2,291 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

The Reef House Palm Cove - MGallery
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+ 16 Services

Hotel extras

  • All breakfast inclusive package are continental buffet only unless stated otherwise

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Information message

Hotel location

The Reef House Palm Cove - MGallery

99 Williams Esplanade
4879
palm cove
australia

Tel: +61740802600

Fax: (+61)740553305

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS At 26.4km / 16.4 miles

GPS :-16.745127, 145.67054

Our accommodation(s)

Featuring a beautiful beachside location and exceptional accommodation facilities, The Reef House Palm Cove MGallery is the perfect option for visitors looking for hotels in Palm Cove. Guests staying at this spectacular Palm Cove hotel can choose from a range of accommodation styles, with spacious guest rooms, one and two bedroom apartments and spa options available. Featuring elegant décor, stylish design and impeccable attention to detail, each room and apartment provides a peaceful, relaxing retreat.

Brigadier King Studio 1 King bed

  • Max. number of persons: 2
  • Area: From 34 / 366 sq ft
  • Views: Garden View, Patio *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Verandah King Room 1 King bed

  • Max. number of persons: 2
  • Area: From 53 / 570 sq ft
  • Views: Garden View, Pool side, Patio, Park view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Ocean View King Room 1 King bed

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Brigadier SPA Studio 1 King Bed

  • Max. number of persons: 2
  • Area: From 44 / 474 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

REEF HOUSE RESTAURANT

Type of cuisine: Gourmet

An iconic and integral part of Reef House Resort & Spa is the Reef House Restaurant. Set under 300 year old Melaleuca gum trees swaying in the breeze, enjoy views looking out from the teak deck across the Coral Sea and beyond.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRIGADIERS BAR

Non contractual photo

Join us in the elegant Brigadier's Bar & Lounge for a complimentary Brigadier's Punch & canapes served each night at sunset. Experience the charm of the yesteryears and enjoy an intimate retreat into tranquillity and utter bliss

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Reef House Palm Cove - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,291 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,151 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Not 5 star

Customer review rating 4.6/5

Anon Families - 11/01/2021 Confirmed reviews ALL

Hotel needs work, service could also be improved. I understand you can't do a buffet due to covid but a small side plate of fruit for 3 people is a bit tight. Plus more selections should be able to be made like you would with a buffet breakfast. The rooms on the ground floor are terrible due to the noise from the cane toads - you need to install double glazing. We moved rooms as we were up all night with the sound.

Dear Jennifer C., Thank you for taking the time to tell us about your experience at the The Reef House Palm Cove - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Repeat Visitors

Customer review rating 4.6/5

Alan S. Couples - 10/01/2021 Confirmed reviews ALL

Rainy season but all was very fine. Swam, ate, drank, and walked the beach. Sometimes in the rain and other times in the sun. Certain excitement about storms especially if observing from the balcony with drink in hand. A refreshing experience that we will repeat asap, everything considered ......

Dear Alan S, We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Very nice unsatisfied

Customer review rating 4.6/5

Matt L. Couples - 09/01/2021 Confirmed reviews ALL

Very disappointed my room was 550 a night And felt like a box with no view.this was our honeymoon and it was a complete flop.. From video of the room before we booked to the actual room it was nothing like we expected. From looking around during our stay we had the worst room in the hotel. My newly wife cried every night so we will never recommend or return to the reef house. Sorry just being honest

Dear Matthew L., Thank you for taking the time to tell us about your experience at the The Reef House Palm Cove - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Excellent Hotel

Customer review rating 4.6/5

Michael G. Couples - 07/01/2021 Confirmed reviews ALL

Outstanding service, fantastic big room with spa and balcony. Cedric and the staff went out of their way to ensure we had a great stay. The ambience and feel of the hotel is second to none. My wife and I will most certainly be back.

Dear Michael G., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove
Customer review rating 4.6/5

Anonymous Couples - 07/01/2021 Confirmed reviews ALL

The Reef House is a wonderful relaxing resort, the room is spacious (recommend ground floor room overlooking pool) Dinner is superb, all staff lovely and friendly. Best resort in Palm Cove.

Dear Angela W., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

The perfect holiday

Customer review rating 4.6/5

Mark M. Families - 07/01/2021 Confirmed reviews ALL

The stay was very satisfying

Dear Mark M., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great Location Excellent staff

Customer review rating 4.6/5

Donna L. Couples - 06/01/2021 Confirmed reviews ALL

This was our 6 year at The Reef House Palm Cove for New Years. As usual the accommodation was what we have expected. Having requested the sae room each time. The restaurant food is 5 star. New Years Eve Degustation Menu was excellent soo delicious and enjoy the atmosphere immensely. We are welcomed back each time like family members.

Dear Rob & Donna L., We very much appreciate your comments regarding your stay at the The Reef House Palm Cove - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Lootvoet Luxury Concierge The Reef House and Spa Palm Cove

Great Staff makes for a Great Stay

Customer review rating 4.6/5

Kaarl Couples - 05/01/2021 Confirmed reviews ALL

My schedule was very tight and the concierge and reception team identified this and arranged for all transfers in private car which allowed me to enjoy my visit without worrying about the logistics. The team went over and above to help me. Good work Cedric and Jackie . The food and bevergage was delightful along with the service.

Bonjour Kaarl, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Centrally located and very convenient to everything - recommend staying here.

Customer review rating 4.6/5

Valerie S. Families - 05/01/2021 Confirmed reviews ALL

The Reef House is fantastic, however, the staff at all times were just amazing - from the cleaning staff to front of house, waiting staff, etc. etc. without a doubt ALL STAFF went above and beyond to make sure that we, their guests were treated to the highest standard. You as their employers should be more than happy to be represented by them. We would certainly stay with you at the Reef House should we ever be back in Cairns. We were there for our granddaughters wedding on the beach on the 18th December and stayed with you from 15th to 20th. At all times we were more than satisfied with everything.

Bonjour Valerie, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallerie

Friendly Staff, Welcoming stay, Great location, comfortable rooms

Customer review rating 4.6/5

Danielle W. (. Families - 05/01/2021 Confirmed reviews ALL

From the moment we were welcomed at the front desk I was overwhelmed with the hospitality we received. The Rooms had candles burning oils and a relaxing swing outside, not to mention right on the beach. I honestly wish I remembered the name of the staff member who checked me in. Because without even mentioning anything he was so accommodating. Seen I had a baby and instantly offered a cot without me saying anything etc... We really enjoyed our stay.

Bonjour Danielle, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Great stay, excellent location and very friendly staff

Customer review rating 4.6/5

Phil B. Couples - 03/01/2021 Confirmed reviews ALL

The food from breakfast, lunch and dinner was all great quality and beautiful. The staff were friendly and helpful and it was a great example of Accor group hospitality!

Bonjour Phil, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Return visit booked!

Customer review rating 4.6/5

Allison B. Families - 03/01/2021 Confirmed reviews ALL

Let’s start with the basics- fantastic air conditioning and very comfortable beds as we have come to expect from Sofitel and Mgallery. Service was exemplary-in particular Cecile was warm and welcoming and very very helpful. Room and balcony did the job Adult pool is another major winner!!! Given the COVID situation can understand staff ratios maybe a little lean - but apart from some empty bottles and glasses around the pool not a big deal. We have already booked to return next December. Thank you for a fabulous stay - palm cove now a go to destination.

Bonjour Allison, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Was expecting better ...

Customer review rating 4.6/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

Resort is looking very tired, tiles around the edge of the pool are missing, sun lounge "white" cushions were dirty (black marks from guests feet), carpet through guest lounge area very worn and dirty with some water leak damage. Shade sails over pool area were dirty. Room was OK inside, bed was uncomfortable, old and needs replacing. Balcony was never washed down during our stay and couldn't go out there in bare feet. Outdoor furniture starting to show it's age. Reception staff were very good, checkout was disappointing, receiving a large bill for numerous items that were included and prepaid with the "Colonial Package", staff had to take a copy of our booking email showing inclusions before reducing the bill. We stay in Palm Cove at least once a year and this was the first and last time we will be staying at the Reef House, there is much better value elsewhere.

Bonjour Genesys, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Perfect location, perfect resort, perfect staff and culture

Customer review rating 4.6/5

Margot Couples - 02/01/2021 Confirmed reviews ALL

Our sixth stay at The Reef House was as good as all of our previous stays. Every staff member treated us with generosity and respect. Our room was great. The pools and gardens are delightful and the restaurant was superb. Unfortunately the tree frogs enjoyed the garden as much as us and were very noisy at night. A brief chat with Cedric the next day and within 10 minutes we were moved to a very quiet beautiful room away from the frog night music. We were very grateful for his professional, generous and kind response to us. When leaving after our 5 day stay we were already planning our return visit and can’t wait to get back to The Reef House and beautiful Palm Cove again soon.

Bonjour Margot, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Beautiful stay

Customer review rating 4.6/5

Andrew E. Couples - 02/01/2021 Confirmed reviews ALL

My wife and I thoroughly enjoyed our stay at The Reef House. The staff were amazing and accommodating. We had an amazing time.

Bonjour Andrew, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Excellent break

Customer review rating 4.6/5

Michelle W. Couples - 31/12/2020 Confirmed reviews ALL

The customer service was superb from check-in to departure. We booked through Luxury Escapes and we were not disappointed. I loved the traditions of the Reef House with twilight cocktails and canapes. The rooms were very fitting with a boutique colonial feel and the breakfasts were devine. I'd definitely visit again and highly recommend the Reef House.

Bonjour Michelle, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Friendly & Relaxed

Customer review rating 4.6/5

Anonymous Couples - 31/12/2020 Confirmed reviews ALL

Welcoming and unpretentious.

Bonjour John, We very much appreciate your comments regarding your stay at the Reef House MGallery We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Perfect Location between Cairns City and Port Douglas

Customer review rating 4.6/5

Jordan N. Couples - 31/12/2020 Confirmed reviews ALL

-Friendly Staff -Breakfast inclusions amazing -Room service was immaculate. 1000/10 for whoever did our room up -Beach location amazing

Bonjour Jordan, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

A tropical treat in paradise

Customer review rating 4.6/5

Collin M. Couples - 30/12/2020 Confirmed reviews ALL

From the moment we entered the property, we felt special. The greeting was genuine, the service was special and the property unique. A truly relaxing holiday in a five-star location. With all of the choice we have in this beautiful country of ours, we will be back!

Bonjour Collin, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

Great holiday!

Customer review rating 4.6/5

Olga Couples - 29/12/2020 Confirmed reviews ALL

Very friendly personal. Reception is always there to help you. Special thanks to Katerina! The room was cleaned everyday and the girl did a great job! Swimming pools were serviced with a lot of care every day. The breakfast was HUGE and delicious. The waitresses were very polite, respectful and ready to assist you straight away. I strongly recommend to have dinner in the restaurant. The food was AMAZING! Those scallops with pork belly!!! (I've never tried better than that!), deserts etc. Very high standard. I would say, the chefs were not only very professional but talented as well! We did enjoy our holiday a lot! And we WILL definitely be back again. Maybe the only suggestion is to have live music at night time. Thank you all for making our holiday a great one!

Bonjour Olga, We very much appreciate your comments regarding your stay at the Reef House MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Cédric Lootvoet Luxury Concierge The Reef House MGallery

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