Novotel Bali Ngurah Rai Airport

Information message

Novotel Bali Ngurah Rai Airport 4 stars

Customer review rating (ALL Rating) 4.7/5 55 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Direct access to both Domestic and International Terminals of Bali's Ngurah Rai Airport

  • Attractive offers for Day Use (Transit) Room by the hours for transiting guests

  • Rest and Rejuvenate with our facilities (shower, pool or gym) before your next flight.

  • Enjoy a la carte breakfast at The Square restaurant or drink at Gourmet Bar, open 24/7

  • Certified Accor ALLSAFE and CHSE by Ministry of Tourism and Creative Economy (InDonesia CARE)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bali Ngurah Rai Airport

Jalan Airport Ngurah Rai, Tuban, Kuta
80362 BALI
Indonesia

Telephone +62 361 9360200

Contact email

  • NOVOTEL BALI NGURAH RAI AIRPORT: 

  • By plane

    NGURAH RAI At 0.01km / 0.01 miles - Shuttle paying

GPS:-8.74646, 115.166832

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Discover freshly prepared and well balanced meals with various choices of Asian and international dish at our The Square Restaurant. Savour our continental breakfast starting from 4.30 AM and continue with full set-up breakfast from 6.30 AM.

Your meetings and events

Inspired by the Hotel's strategic location inside the airport and unparalleled convenience of direct access to both international and domestic terminal, Novotel Bali Ngurah Rai Airport has 6 meetings rooms named after the Boeing and Airbus series. Similar to aircraft configuration, all of our meeting rooms are pillar-less and provide up to 5 different types of configuration to suit different needs ranging from meetings, conferences, seminar to exhibitions. Our largest A380 meeting room can host up to 200 pax in theatre style, while the Boeing series can host small meetings in U-shaped up to 24 pax. Each room are equipped with WiFi, LCD screen projector, sound system and multi-media equipments.

Room descriptions and layouts

7 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The hotel features 206 modern and spacious rooms designed to be lived in. With WiFi, large flat screen with connectivity and iPod docking station, you will have everything you need for a pleasant stay either alone, with a partner or with your family. All of our room types feature basic amenities such as Wifi, TV, bathroom amenities and coffee/tea making facilites. However Executive and Suite rooms have added products and services such as iPod dock, bathrobes, coffee machine and lounge access.

Our guest reviews

Our guest reviews for
Novotel Bali Ngurah Rai Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  55 reviews

TripAdvisor Rating  4.5/5  1,558 reviews

Certificate of excellence 2022

Great stay, poor responding

TripAdvisor rating 4.0/5

Filip W TripAdvisor review

Definetely great stay. Upgraded to suite, even though hotel showed full occupancy. Suite very nice, good pool, wide selection at breakfast. Rather rare for Novotel that drink voucher can get also cocktails, not only beer or wine. Only downside I left charger in the room and hotel didn’t respond to emails and fb messages. I had to come myself to check.

Dear Filip W, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your feedback. It always serves us a great satisfaction when we know our guests are happy with their experience specially with our facilities and services specially with the hospitality of our team. Nevertheless, we do apologize for delay response from the team to rectifying the issues of left belonging in our Hotel. We will ensure to fix this communications issue to serve our guest better in the future. Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Regards, Indra Semara Room Division Manager

Airport stay

TripAdvisor rating 4.0/5

StuartH2308 Business - TripAdvisor review

Great for the transit stay but the access is not quite difficult and very tiring, they need to allow a way you can get with all of your bags to the check in as you have to carry them, it took 15mins to walk . because of all the renovations ,

Dear StuartH2308, Greeting from Novotel Bali Ngurah Rai Airport It is very pleased to read your positive insight regarding our hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Sincerely Indra Semara Room Division Manager

Nice airport hotel

TripAdvisor rating 5.0/5

NdRe27 TripAdvisor review

Comfortable place to stay while stopover, or having an early flight. Hospitality and services were good, food was ok, lounge was close but you can have aft tea and evening cocktails (depends on your room you reserve) amenities was ok. Overall I did enjoy stay there. Thank you

Dear NdRe27, Greeting from Novotel Bali Ngurah Rai Airport It is very pleased to read your positive insight regarding our hotel facilities and our hospitality service. We are glad to learn that the products, services and facilities provided were up to your expectations. Your comments are truly valued. We will be honored to share your feedback with the entire team and we are extremely happy to see our efforts well rewarded with your wonderful review. Once again thank you for sharing your experience, and I am looking forward to welcome you back on your next visit to Bali. Sincerely Indra Semara Room Division Manager

Good Stay

Customer review rating 4.5/5

Athirah Business - Confirmed reviews ALL

niceeee

Dear Athirah R., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, indra Semara Room Division Manager

Well located, Good stay, Excellent staff

Customer review rating 4.5/5

Tania Friends - Confirmed reviews ALL

Situated inside Ngurah Rai Airport, of course this hotel will serve you well if you need to transit in the airport. The room was quite spacious for a transit hotel, bed was nice, amenities also sufficed. I didnt have the opportunity to try the f & b. The service is quite good, but at my time of stay I think they were under-staffed. But 1 of them helping us with our luggage all the way to the domestic terminal coz we had an early flight. Really was an above and beyond service. Thank you Novotel Bali Airport !

Dear Tania U., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Indra Semara Room Division Manager

Customer review rating 5.0/5

Cindy Families - Confirmed reviews ALL

Staff nya ramah

Dear Cindy T., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Indra Semara Room Division Manager

Helpfull Staff

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

All staff are so helpfull and friendly.

Dear Juan E., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Indra Semara Room Division Manager

Good stay but not good food

Customer review rating 3.0/5

Muhamad F. Business - Confirmed reviews ALL

Understand the situation due to pandemic so not many items in the food menu but the quality is not good

Dear Mr. Muhamad F. Warmest Greetings from Novotel Bali Ngurah Rai Airport. Thank you for sharing your concerns in reference to your recent experience at Novotel Bali Ngurah Rai Aiport. We appreciate your constructive feedback in regards with our food quality which will assist us to improve. Guest satisfaction is our main concern and by sharing your observations with us, you have helped us stay in touch with the needs of our guests and allowed us the opportunity to look into the points where we have not delivered the standards we try so hard to maintain I hope that this experience will not tarnish your impression to our property and I wish for another chance to welcome you back to the hotel to somehow restore your faith on us. With best regards, Indra Semara Room Division Manager

Lovely hotel, amazing staff

Customer review rating 5.0/5

Rachael P. Families - Confirmed reviews ALL

We were made to feel very welcome when we arrived. The staff were polite and nothing was too much trouble for them.

Dear Rachael P., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Indra Semara Room Division Manager

Super attentive staff.

Customer review rating 3.5/5

Olivia L. Families - Confirmed reviews ALL

When I first arrived at the hotel around 5pm on Saturday, I didn't expect that it would be so quiet. There were only 3 staff i.e. the security/bell boy, receptionist, and another staff. The hotel was minimally lit and there was no air condition in the public areas - just in the guest rooms - and when I asked the receptionist she apologized and said that they had to make adjustments due to the pandemic situation. This saddened me, because the hotel itself was beautiful and strategically located within the Bali Ngurah Rai International Airport. Nonetheless, the staff were impeccably hospitable and well-trained. Kudos to the breakfast crew who waited on us - just the four of us - just like they were attending to a normal breakfast crowd. Three of the staff later helped us to bring our baggage all the way to the Departure Terminal, and were very attentive and informative in showing us which way to proceed. I hope that I can stay here again, under better circumstances in the near future!

Dear Olivia L. M., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Indra Semara Room Division Manager

In the airport

Customer review rating 3.5/5

Achir Y. Solo - Confirmed reviews ALL

Very nice comfortable hotel located inside the hote airport of Bali

Dear Achir Y., We very much appreciate your comments regarding your stay at the Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Last but not least, if it is not too much to ask, could you please visit our TripAdvisor and leave us your valuable comments by clicking the following link https://www.tripadvisor.co.id/Hotel_Review-g562690-d76…-Reviews-Novotel_Bali_Ngurah_Rai_Airport-Tuban_Kuta_Bali.html It will be a huge motivation for us to keep going the extra miles to deliver the best services and products to all of our guests. With best regards, Indra Semara Room Division Manager

Excellent service

TripAdvisor rating 5.0/5

Rvidella1507 TripAdvisor review

It was a pleasant short stay for us in this hotel. The staffs were very accomodating to our needs. The short walking distance to the airport was very convenient for us. I would recommend this hotel for you.

Dear Rvidella1507, We would like to start by thanking you for your stay with us at Novotel Bali Ngurah Rai Airport. We highly appreciate you for taking the precious time as to provide your experience during your stay with us. It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service. I will share your comment to all the staff. I am sure that this feedback will serve as an encouragement for them and all of our staff as we strive to continuously improve the quality of our services. Looking forward to your welcoming you on your next visit. Sincerely, Praditya Mahardhika Front Office Manager

Short but sweet

TripAdvisor rating 5.0/5

yolindar9 TripAdvisor review

From the day I book the hotel and ask directions from the airport they reply very fast and helpful They even try to pick me up and when I showed up late they call me worry if I lost as I came from abroad. Thank you so much RATNA.ANDINI.RIRI.LORENZO.the staff in breakfast. HK staff and FO manager PRADITYA MAHARDIKA You guys been very helpful and very kind to me and my family. Beautiful and big hotel.Hopefully can come back next time and longer...

Dear Yolinda Rienconniev, Thank-you for taking the time to provide feedback on our recent stay at the Novotel Bali Airport. I am so pleased to hear that our team member's friendly service contributed to an excellent experience and it is delightful to know that our consistent high standard has helped us become your hotel of choice for your trips. I will be sure to pass on your comments onto Ratna, Andinni and Lorenzo as this is the level of service we strive for. Thank you again, we look forward to welcoming you back in the future. With best regards, Praditya Mahardhika Front Office Manager

Convenient stay

TripAdvisor rating 4.0/5

lisashard TripAdvisor review

Stayed here due to an early morning flight. Room was a decent size, clean, nice shower and comfortable bed. Aircraft noise could be heard from our room, didn't bother hubby but actually woke me at 1.30am! We had dinner and drinks at Runway Bar overlooking the runway which was very tasty and not too expensive for an airport hotel. We used the swimming pool which was very cool, clean and a good size. The only disappointing thing was the missing tiles and others that were loose and just left on the bottom of the pool. Very dangerous! Overall though, we would definitely stay again. Nice hotel and super convenient for access to airport.

Dear Lisashard, Thank you for sharing your feedback with us. I'm most disappointed to learn of your recent stay experience. Service excellence is a key pillar for us at Novotel Bali Ngurah Rai Airport and I will definitely be addressing the areas you have highlighted, with my team, so as to ensure that we improve on areas we are lacking in. I greatly appreciate your feedback and hope for another opportunity to regain your trust in us, the next time you visit Bali again. Thank you. Yours Sincerely Praditya Mahardhika Front Office Manager

Quick rest stop

TripAdvisor rating 4.0/5

OtelInspecta TripAdvisor review

I was flying into Bali in the evening and wanted to rest before having to deal with traffic etc. However it was so quiet now due to Corona virus I could have gotten out and to my next place in no time. Check in was easy to find after arrivals. Check in was slow and I had to ask for the Accor welcome drink voucher (not offered). Went to room WiFi access given wasn't working. Rang to get assistance. None of the preset numbers worked including 0 which is the emergency number basically in any hotel. I was so surprised I found room service pre set was my only option to get help and told them they said dial 7-- got the WiFi sorted. Seems it's just a hit and miss operation. Room was quiet could hear widebody(heavy) planes taking off only just so wasn't too noisy. They sort of stop after midnight and is super quiet then. Breakfast was only about 10 people so was quiet and easy. It's a good solid hotel. Clean and has what you need. Leaving was great the F/O staff helped me with a Grab taxi to the next Accor property. I would stay again.

Dear OtelInspecta, Greetings from Novotel Bali Ngurah Rai Airport Thank you for your recent feedback about your stay here with us. We are glad that you enjoy our breakfast and hotel facilities. Nevertheless, please allow me to express our sincerely apologize for the miss operation between our team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praditya Mahardhika Front Office Manager

Convenient hotel but signage could be better

TripAdvisor rating 5.0/5

Safari28067329735 Solo travel - TripAdvisor review

I found it difficult to find this hotel upon exiting immigration with just airport hotel signs which led me outside and exhausted by the time I arrived at reception. Everything from this point on was wonderful. Except I used their VERY expensive fixed rate driver to go to Nusa Dua 11kms away, no sooner were we through the tolls I was told there was so much traffic the normal way but for another 40000k he could take me the toll road.

Dear Safari28067329735, Greetings from Novotel Bali Ngurah Rai Airport Thank you for your recent feedback about your stay here with us. We are glad that you enjoy our wonderful hotel. Nevertheless, please allow me to express our sincerely apologize about the experience that did not live up your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praditya Mahardhika Front Office Manager

Great for an overnight stay

TripAdvisor rating 4.0/5

StuartH2308 Families - TripAdvisor review

Great for when you are transiting in the airport. I did notice however they have reduced the amount of water in the rooms. we are unable to drink the tap water. I had 2 connecting rooms with 4 people we were given 2 small bottles of water. one of which was just enough to make 2 cups of tea. We used to get 2 big bottles of water in each room ???

Dear StuartH2308, Greetings from Novotel Bali Ngurah Rai Airport Thank you for your recent feedback about your stay here with us. We are glad that you are happy with our great hotel location. Nevertheless, please allow me to express our sincerely apologize for the mineral water supply that did not meet your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praditya Mahardhika Front Office Manager

Good airport hotel, nice staff

TripAdvisor rating 4.0/5

JeroenNovi Families - TripAdvisor review

Decent hotel directly at the airport access. Hotel staff is nice and attentive. Rooms are like every Novotel, the pool is nice. The Bar and grocery shop are very expensive. Overall a good experience for this hotel.

Dear JeroenNovi, We would like to start by thanking you for your stay with us at Novotel Bali Ngurah Rai Airport. We highly appreciate you for taking the precious time as to provide your experience during your stay with us.It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our staff to strive the best quality of service. I will share your comment to all the staff. I am sure that this feedback will serve as an encouragement for them and all of our staff as we strive to continuously improve the quality of our services. Looking forward to your welcoming you on your next visit. Sincerely, Praditya Mahardhika Front Office Manager

Just what we needed

TripAdvisor rating 4.0/5

brianlawrie2019 Families - TripAdvisor review

Missed our plane out, next day next flight. So needed a bed. Didn’t realize this was next door. Very quiet well appointed and made boarding our plane the next morning so easy. We will definitely be staying there in the future

Dear Brianlawrie2019, We very much appreciate your comments regarding your stay at Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedback. We highly appreciate you for taking the precious time as to provide your experience during your stay with us.It is with a great pleasure that we have accepted your compliments toward us. Your satisfaction is the best reward for our hotel to strive the best quality of service We looking forward to welcoming you again here at Novotel Bali Ngurah Rai Airport Sincerely, Praditya Mahardhika Front Office Manager

very recomended hotel

TripAdvisor rating 4.0/5

na_babepig Families - TripAdvisor review

staff very humble, all of staff. over all good. breakfast and room very good. hotel give free decorate and cake for my son brithday, my son very happy for this. thank you Novotel Ngurah Rai, we will come back again later

Dear Na_babepig, We very much appreciate your comments regarding your stay at Novotel Bali Ngurah Rai Airport. It is always a pleasure to receive positive feedbacks. I will share your comments with the staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We looking forward to welcoming you again here at Novotel Bali Ngurah Rai Airport Sincerely, Praditya Mahardhika Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby