SO/ Auckland

SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.2/5 528 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

ALLSAFE approved hotel

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 


Configuration is not available for these requirements
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Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  528 reviews

TripAdvisor Rating  4.0/5  239 reviews

Some mishaps but they really came through

TripAdvisor rating 5.0/5

pyronical Couples - TripAdvisor review

The good: fantastic location, excellent upmarket renovated rooms with a very comfortable bed, facilities were all great, free fast internet. Staff are very attentive and professional. The platinum deal gave us access to the club room for a couple of free gins before we went out, the next morning the included breakfast was phenomenal. The room also included two free cocktails from the rooftop bar which were excellent. Overall, really loved our stay and would stay again. The bad: Probably the weirdest thing is that the bathroom mirror has no lighting making it almost impossible for my wife to do her make up. Quite strange for a modern, luxury hotel. Some other nit picking: the TV is a bit small and doesn't stream or connect to your phone like most Accor hotels these days. The toilet is not very private, not a big deal for a married couple - but something to think about. The mishap: After we checked in, I was getting undressed, in fact, I was naked and one of the staff just walked in on me without knocking! Was a shock, probably more of a shock to the poor lady seeing me in my birthday suit. Anyway, we let the front desk know when checking out and they were very apologetic and drastically discounted our bill which was already a great price. Honestly, I would get naked again just for that discount :D One last note: A lot of other reviews complain about the rooftop bar noise. We were on the 8th floor and could hear it, sure... just didn't seem that bad as everyone makes it out to be. Didn't bother us.

Absolutely perfection!

TripAdvisor rating 5.0/5

Tashky Couples - TripAdvisor review

We recently chose the SO hotel for our wedding anniversary night away. As you can imagine having a night away together from the kids you want everything to be perfect and this hotel did not disappoint! Not only did they upgrade us to an amazing suite but they left personal touches congratulating us on our occasion with sweet treats and a bottle of wine. We went up to the rooftop bar and both had amazing cocktails with an incredible view. Pool and spa were lovely and we enjoyed an incredible breakfast at the restaurant in the morning. Food was on point with so many options! I can't rate this hotel highly enough and will be choosing it for staycations in the future!


Customer review rating 4.0/5

Jeremy Couples - Confirmed reviews ALL

great location and very funky

Customer review rating 2.0/5

Jess C. Friends - Confirmed reviews ALL

Wasn't able to check in til after 5:30pm. We were told 3pm when we arrived. Rubbish in the room when we finally got to our room. Valet parking took an hour to collect our car. Lost our bags - took 30 mins to find them on check in.

Horrible experience

Customer review rating 1.0/5

B M. Families - Confirmed reviews ALL

This was the worst accomodation experience I have ever had. We checked out half way through our stay. The soundproofing is terrible. The noise was unbearable til 4:30am…even from the tenth floor. I spent over $1000 to treat my family and it was horrible, we could not risk another sleepless night. It looks like most of your reviews justify peoples poor stay by saying the location is in the city it’s to be expected. Warn people! Provide earplugs! Do something. It was torture. Surely the building could be better soundproofed or patrons warned. The fittings are cheap, basin was chipped. The plug in the bath didn’t work properly with a slow leak so that my son couldn’t even enjoy a nice bath. The water from the sink leaked across the bathroom floor which we almost slipped over in. So what was meant to be a relaxing birthday treat was a horrible waste of money.

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Other web-users rate our hotel

  • 108 reviews 9.2/10 Location
  • 295 reviews 7.2/10 Room
  • 267 reviews 7.7/10 Service
  • 6 reviews 0.4/10 WiFi
  • 106 reviews 5.2/10 Comfort
  • 99 reviews 8/10 Amenities
  • 98 reviews 9/10 Vibe
  • 98 reviews 5.4/10 Food

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