SO/ Auckland

SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.2/5 543 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

ALLSAFE approved hotel

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 150 


Configuration is not available for these requirements
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Our accommodation(s)

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  543 reviews

TripAdvisor Rating  4.0/5  241 reviews

An enjoyable family experience.

TripAdvisor rating 5.0/5

thekiltedkiwi Families - TripAdvisor review

Our first visit to the SO/ in Auckland after having been to others overseas, the Auckland version didn’t disappoint with comfortable rooms, exceptional service with the whole family made to feel extremely welcome.

Some mishaps but they really came through

TripAdvisor rating 5.0/5

pyronical Couples - TripAdvisor review

The good: fantastic location, excellent upmarket renovated rooms with a very comfortable bed, facilities were all great, free fast internet. Staff are very attentive and professional. The platinum deal gave us access to the club room for a couple of free gins before we went out, the next morning the included breakfast was phenomenal. The room also included two free cocktails from the rooftop bar which were excellent. Overall, really loved our stay and would stay again. The bad: Probably the weirdest thing is that the bathroom mirror has no lighting making it almost impossible for my wife to do her make up. Quite strange for a modern, luxury hotel. Some other nit picking: the TV is a bit small and doesn't stream or connect to your phone like most Accor hotels these days. The toilet is not very private, not a big deal for a married couple - but something to think about. The mishap: After we checked in, I was getting undressed, in fact, I was naked and one of the staff just walked in on me without knocking! Was a shock, probably more of a shock to the poor lady seeing me in my birthday suit. Anyway, we let the front desk know when checking out and they were very apologetic and drastically discounted our bill which was already a great price. Honestly, I would get naked again just for that discount :D One last note: A lot of other reviews complain about the rooftop bar noise. We were on the 8th floor and could hear it, sure... just didn't seem that bad as everyone makes it out to be. Didn't bother us.

Customer review rating 3.5/5

Teresa Families - Confirmed reviews ALL

It was OK stay! pleased that Room was serviced well. Unfortunately there was a lot of noise outside, Boom Boom Boom Music! Had the take sleeping pill to sleep.

Lousy experience

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

It’s our first time at SO/ and got a grab one deal for my boyfriend’s birthday. Called in advance to book and make arrangement for his birthday surprise. Checked in and didn’t get the room promised, neither got the requested birthday arrangements. Went to reception and told us what we requested in advance was not recorded and if we wanted the room we requested it will be somewhere around evening or later - since we only stay for the night, we didn’t want to trouble them. Mentioned about the birthday arrangement and they told me it will be there when they do the turndown service - it didn’t happened. Went for the pool, there was only 2 seats and it was so crowded - felt like I was in a public pool and had to constantly look out for my items. The bathtub plug in my room was not working very well, with a bit of constant leaking. When unplug, the pressure was so great it made a super loud noise - quite unpleasant after a nice relaxing bath. On the positive side, the room was decent size and overseeing a construction building. Great black out curtain and the lobby is uniquely designed. Overall, it was a disappointed first experience especially on a special occasion like this but glad I got the deal from Grabone.

Customer review rating 3.5/5

Hayden Couples - Confirmed reviews ALL

Was a nice hotel and staff were great. Did have issues with our room not getting serviced but was give a breakfast as a sorry

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Other web-users rate our hotel

  • 108 reviews 9.2/10 Location
  • 295 reviews 7.2/10 Room
  • 267 reviews 7.7/10 Service
  • 6 reviews 0.4/10 WiFi
  • 106 reviews 5.2/10 Comfort
  • 99 reviews 8/10 Amenities
  • 98 reviews 9/10 Vibe
  • 98 reviews 5.4/10 Food

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