Hotel - SO/ Auckland
So Sofitel Hotel So Sofitel Hotel

SO/ Auckland Hotel

4.0/5 168 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-00:00
    • Opening hours : Week-end 00:00-00:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

SO/ Auckland Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE RESERVE 29 m2 2 m 20 12 12 15 10
9 CARAT 48 m2 2 m 30 16 18 26 30
18 CARAT 76 m2 2 m 60 20 20 30 50
24 CARAT 82 m2 2 m 70 22 22 46 60
THE VAULT 231 m2 2 m 150 40 40 76 120
    • Videoconferencing
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

  • 130 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Minibar
    • Suite TV
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars
4.5/5 ALL Rating 1,461 reviews

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 168 reviews
sfyalek Couples - 07/12/2019 TripAdvisor review
« Great design with some flaws »

The hotel room is spacious but hard for shaving due to the single light installed at one side of the vanity. The booking and the front desk did not communicate well about the late check out and valet parking request and caused the check out problem.

Karen B. Business - 04/12/2019 Confirmed reviews ALL
« Wish I was staying longer. »

extremely comfortable, all staff were so friendly and helpful, the room was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

X Z. Business - 04/12/2019 Confirmed reviews ALL
« Joyful stay »

Pretty much booked a room and check in in half a hour later . The room have been upgraded , all Platinum benefit applied . Club lounge not much crowd as always . Will back again for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xin Z., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Penni Business - 03/12/2019 Confirmed reviews ALL
« next to perfect »

yes great! a small lack of front desk staff, but that was minor...get used to to many i guess.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason B., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Mark O. Couples - 03/12/2019 Confirmed reviews ALL
« Very happy expect for access to the resturant »

Very friendly & professional staff. Room was very good other than the lights in the bathroom didn't work - no particular inconvenience and we reported it when checking out. Though only two check in / check out stations on the front desk limiting. We were disappointed not to be able to reserve a table in the resturant for a special eveing meal (with two family members). We though we would be able to do this at time of check in (approx 3pm). Seems Xmas functions took precedence over guests. We were weight listed and told we would be rung to advise if a table came up. By 7pm no call so we enquired and none available. That made it difficult to find a quality resturant and we ended up in a pub. The hotel emailed documnet did advise prior bookings to avoid disappointment but I did think we would be safe at 3pm. Lesson learnt.

Vanessa K. Couples - 03/12/2019 Confirmed reviews ALL
« A treat, the so comfy room is very relaxing. »

All stuff were very friendly and attentive. The room was relaxing and the bed very comfortable. I really enjoyed the addition of the spa bath treatment. All the room service and restaurant meals were delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa K., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Gareth Couples - 03/12/2019 Confirmed reviews ALL
« Great stay »

2nd time we’ve stayed here and we thoroughly enjoyed it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth P., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Acs Couples - 03/12/2019 Confirmed reviews ALL
« Going the extra mile »

The hotel staff went to great efforts to ensure a smooth and relaxing stay, in particular the concierge crew and lounge staff. The recognition of platinum tier tatus was particularly impressive during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Graham L. Couples - 03/12/2019 Confirmed reviews ALL
« Disappointing »

There was no one to greet us when we arrived, we had to carry our own bags into the hotel and search for the reception area and then try to find someone who could park out vehicle. The room we were given was directly above a bar/nightclub which raged on until 4.00am the following morning which is why we cancelled the second night we had booked because of the noise level which was vibrating the windows it was so loud.

Dan Solo - 02/12/2019 Confirmed reviews ALL
« Stylish & Sweet Stay »

Really enjoyable stay, overall good service, nice design and very friendly staff. On one occasion the room service food was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seng Hooi T., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Anonymous Couples - 02/12/2019 Confirmed reviews ALL
« Brilliant »

Staff were amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Amber E. Couples - 02/12/2019 Confirmed reviews ALL
« Fabulous lobby, pool and spa! »

We really loved our stay at So. The room was very nice. The bed and linen was awesome. Loved all the stylish lighting and beautiful things everywhere. Lobby etc. Staff were very friendly and the pool and spa was fabulous. Abit slow at check in but still good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amber E., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Laura Families - 02/12/2019 Confirmed reviews ALL
« Satisfied »

Overall I was happy with the room decor. The bed and pillows were great but the floor looked like it hadn’t been vacuumed for a while as there was lots of fluff and hair on the floor. The only reason I didn’t fuss about it was because we were on a pretty tight timeline for the evening and my infant daughter wasn’t quite crawling. I wasn’t aware that this room type I was offered a $50 discount on a spa treatment until my arrival and I had already booked elsewhere and couldn’t cancel without incurring a fee but also didn’t expect to be able to get in at such short notice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura P., We very much appreciate your comments regarding your stay at the SO/ Auckland. I sincerely apologize about the housekeeping experience and this will definitely be looked into. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Brian Couples - 01/12/2019 Confirmed reviews ALL
« Convenient, modern hotel »

Funky furnishings, polite staff. My only complaint: why don't the toilet doors close properly?? In the room and in the public loo downstairs there is a large gap between the door and the wall. People expect privacy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian K., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your review regarding the doors will be looked into. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Anonymous Couples - 01/12/2019 Confirmed reviews ALL
« Lovely hotel and very attentive staff. Great service »

Our stay was lovely. The hotel was lovely and modern and the staff were extremely helpful and friendly. Would recommend this hotel over any in Auckland

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chantelle F., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Gary Solo - 30/11/2019 Confirmed reviews ALL
« Stylish hotel in a fantastic location »

Throughout my stay all staff I encountered were warm and friendly. On check in I mentioned that I would be cutting my stay short by one day and instead of just forfeiting the non-refundable rate for the room the check in agent very kindly let me use the last room charge as hotel credit. Excellent service that exceeded my expectations. The rooms are beautifully stylish with everything that I needed and the location of the hotel is right in the centre of Auckland.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary Y., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Jamaya M. Business - 29/11/2019 Confirmed reviews ALL
« Awesome! »

The service was incredible, staff were extremely welcoming and friendly. Always keen to help! The room itself was amazing, I really enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamaya M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Sue Families - 28/11/2019 Confirmed reviews ALL
« Uninspired »

We booked The SO in Auckland with high expectations but sadly left feeling quite flat. First up there was nobody at reception for some minutes until a cleaner asked a staff member to come out from the side office. Check in then went smoothly and pleasantly. When we arrived at our room, our luggage was already there which was nice and efficient. Room was very nice, big bathroom and comfortable bed with a good size quality TV. Surprised they did not have Netflix as we had noticed a lot of smaller and cheaper B&B's in New Zealand offered it. Had dinner at Harbour Society. Our waiter was extremely helpful and we ended up trying a whole range of nice wines before settling on one. This was a generous offer to enable us to let us try the wine. Have to say the meal was nice but once again perhaps we were hoping for more given the restaurants credentials. I know it may be correct to have lamb cutlets rare, but when your knife can't even cut through the meat because it is virtually raw and I had asked for the chops to be cooked more towards the medium rare then that is too rare. Breakfast was not included so we did not partake. The second night, having arrived back to the room after a busy day with a lot of walking, we thought we would take advantage of the bath salt offer and I rang and placed an order for some. We waited, and waited for about 45 minutes and thought we will go upstairs and have a drink at the rooftop bar which was very nice. However after dinner we returned to the room and no, they never arrived. Yes, I could have rung again to re order them, but that is exactly what you should not have to do in a hotel from the Sofitel chain. You expect everything to run smoothly and to be totally pampered and satisfied at the end of your stay. So we left the next day feeling a little deflated. At this point a week on, I am still waiting for the 'bond' to be deposited back into our account. I am not sure why the credit card has to be actually charged. Why can't they hold the bond against the card like other hotels and not charge unless necessary later? So, would I recommend the SO in Auckland, for the money probably not. On our travels through New Zealand we stayed at an assortment of accomodation and I have to say the family run B&B's gave the best personalised service with the best amenities. Perhaps hotels like SO need to focus less on the 'cool' staff and more on ensuring the guests are attended to and made to feel they are in for a very special stay.

Joanne L. Couples - 28/11/2019 Confirmed reviews ALL
« Birthday night »

Everything is wonderful apart of the price rate on current day is overwhelming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li Ying l., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Achan Couples - 27/11/2019 Confirmed reviews ALL
« Good location, friendly, clean »

We extended our stay, the rate was same. Staff were friendly and helpful. The location is so convenience, Sky Bus was just right opposite. So many restaurants of choice were near hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela C., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

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