SO/ Auckland Hotel 5 stars

Customer review rating 4.5/5 1,982 reviews
SO/ Auckland
See on a map
+ 23 Services

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of design element of Liquid, Vapour or Solid accommodation rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Auckland

Corner of Customs St E& Gore St
Auckland Central
1010
auckland
new zealand

Tel: +6493791860

Fax: (+64)9/3791861

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AUCKLAND AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    BRITOMART ATATION At 0.2km / 0.12 miles

GPS :-36.845421, 174.768507

Your meetings and events

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

SO URBAN, 1 KING BED, CITY VIEW

  • Max. number of persons: 3
  • Area: From 32

SO Cozy, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO Cozy, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO Club, Club Signature Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 38
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SO SUITE, Club Signature Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 44
  • Views: Harbour view, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

HARBOUR SOCIETY

Type of cuisine: French

Discover the art of French cuisine reimagined by our So passionate team of chefs. Feast your eyes and appetite on the breathtaking vistas, the perfect match for the elegant creations by our renowned Head Chef.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAVALAB

Type of cuisine: Cafe

Our streetfront Cafe mixes the art of French patisserie with experimental coffee brewing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIXO

Photo non contractuelle / Strictly non binding

The stylish and playful MIXO serves up great drinks and tunes

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HI SO

Photo non contractuelle / Strictly non binding

Elevate your status in Auckland's hottest sky high rooftop bar. Pose with your friends for Instagram worthy shots of the harbour. Socialise on our outdoor terrace or up the fun factor with a private booth.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
SO/ Auckland

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,982 reviews

tripadvisor

TripAdvisor Rating 4.0/5

205 reviews

Well located

Customer review rating 4.5/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Unfortunately the show we came to see in Auckland was cancelled just after our hotel check-in due to COVD-19 restrictions. It did however mean we spent more time enjoying our room and we were very comfortable. It was nice to watch a free movie and make a Nespresso coffee in the morning.

Customer review rating 4.5/5

Sarita S. Couples - 24/03/2020 Confirmed reviews ALL

Beautiful hotel nice big room

Friendly staff but unfortunately the rooms are not fully sound proof as we were constantly woken by traffic noise and people

Customer review rating 4.5/5

Wendy S. Couples - 24/03/2020 Confirmed reviews ALL

Loved the restaurant and rooftop bar rooms very nice comfortable beds

It’s was a fantastic

Customer review rating 4.5/5

Morné N. Couples - 24/03/2020 Confirmed reviews ALL

We loved the experience. The room was spacious. The staff Amazing. Som that runs a the the Club room is fantastic. So skilled with making the best specialised Cocktails. Will fantastic and so helpful.

Great Stay

Customer review rating 4.5/5

Sue R. Couples - 23/03/2020 Confirmed reviews ALL

Cool hotel, great service and loved the free mini bar

Well Located

Customer review rating 4.5/5

David Couples - 23/03/2020 Confirmed reviews ALL

Great location but the decor is not more confused than avant-garde especially in the top floor dining room. Had read about the chef and high quality dinners but the overall feel of the room is more like a school cafeteria. Some of the decorations in the lobby and other public rooms are interesting but don't seem to go together as a whole. Rooms are noisy even on higher floors perhaps due to the single pain windows? Really dislike looking into the bathroom from the sitting area. Perhaps it is a feature for someone taking a romatic bath to look outside, but there is nothing to recommend it when you are sitting on the sofa and someone else is using the sink and bathroom. Shared sliding door between shower and toilet only allowed for water to run from one into the other. Staff were helpful and did a great job.

Second time a charm

Customer review rating 4.5/5

S Couples - 23/03/2020 Confirmed reviews ALL

We were given a complimentary stay after a bad experience the first time. This time was great even with the Covid-19 issues happening around us.

Good location, nice property , friendly staff yet...

Customer review rating 4.5/5

Pn Couples - 22/03/2020 Confirmed reviews ALL

Staff was very friendly. Rooms nicely decorated. However, the outside noise bothered us.

Great location and great facilities

Customer review rating 4.5/5

David Couples - 22/03/2020 Confirmed reviews ALL

Awesome

Slow service

Customer review rating 4.5/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

Stayed for our wedding night. Took 40 minutes for our bags to arrive to our room (we were in a rush). Room was nice, bed was comfortable.

Fab decor but ...

Customer review rating 4.5/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

Underwhelmed. The decor was truly impressive but that where the experience stopped for us. Service unfortunately let the Hotel down

Customer review rating 4.5/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

Plus: great location, roof top bar, spa and gym

Great location, staff and experience, apart from the systems

Customer review rating 4.5/5

Bob Couples - 20/03/2020 Confirmed reviews ALL

Booked online with free Accor Plus stay. The property is great (if unfinished downstairs), the staff well trained. The food and drinks and service were great. Wasn't so happy about the Accor Plus discount. On registration they added breakfast to our room rate, so the Accor Plus discount didn't apply to our breakfast (which was lovely). I'm wondering about renewing Accor Plus, as the call I got 2 weeks ago from Sydney really pushing me to disclose my friend's name and numbers for a referral (it had to be done on the phone, there was no email offer, very much the same technique as a scam) really annoyed me. Front desk staff didn't seem able to correct this mistake - at least didn't offer to. So to sum up, great room, hotel, staff, food, but I don't think the experience for Accor Plus members has been thought through, which detracted from the experience.

Dear Julian S., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I sincerely apologise about your Accor Plus experience. I would like to reassure you that Accor Plus is a reputable membership with great benefits. Julian, please do not let this experience discourage your view. I sincerely apologise about the team not double checking and will make sure this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Brilliant location, awesome staff

Customer review rating 4.5/5

Paul &. S. Couples - 18/03/2020 Confirmed reviews ALL

We had a wonderful stay at the SO. Really enjoyed the roof top bar and dinner in the restaurant was superb. Great location, wonderful facilities in the room. The only downside to the whole stay was that the room we were in (1404) was quite noisy from the restaurant above with peoples footsteps and also with water flowing through the pipework in the ceiling. This was a minor annoyance but there nonetheless.

Dear Paul L., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. Paul, I sincerely apologise of the noise you experienced. Thank you for looking past this and enjoying your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

A little unusual.

Customer review rating 4.5/5

Reno R. Families - 18/03/2020 Confirmed reviews ALL

We are older and found the room layout challenging with no separate toilet facilities and minimal privacy. The room was heavily draped and somewhat Gothic.. Your restaurant was splendid and your staff professional. Special note of the restaurant maitre d. who proved that the French really know what service means.Our dinner with 2 small children would not have been possible without him.Overall, good location,friendly people and clean and quirky rooms.

Dear Reno R., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. Reno, thank you for having a great experience in our restaurant. Harbour Society is definitely a fantastic restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Sensationally spoilt.

Customer review rating 4.5/5

Princess L. Couples - 18/03/2020 Confirmed reviews ALL

Genuinely gorgeous staff. Magic lifts. Fairytale perfect bed. SO hip, happy and heavenly.

Dear Leanne F., We very much appreciate your comments regarding your stay at the SO/ Auckland. I am SO pleased to read you had a magical time in out luxury wonderland. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Excellent

Customer review rating 4.5/5

Corey S. Couples - 18/03/2020 Confirmed reviews ALL

We absolutely loved our experience, the congratulations platter and bubbles left in our room for our engagement was beautifully done and very much appreciated. The room was faultless and by far the nicest hotel we have stayed in. Staff were also fantastic, would highly recommend this hotel!

Dear Corey S., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. Congratulations on your engagement and we are happy to have shared this special time with you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Perfect, surprising, Stunning

Customer review rating 4.5/5

Paul_in_melb Business - 18/03/2020 Confirmed reviews ALL

A couple of months ago I had my best Accor experience ever at a New Zealand property in New Zealand. My recent stay at So AUCKLAND was so good I have a new favourite hotel in the region! Where do I start? Foyer - stunning Welcome - spot on Lift experience - smart Room styling and comfort A+ Included mini bar A+ Restaurant - wow! A+ Gym A+ I’ve stayed in a lot of properties in the Accor portfolio but this is by far the best! Yes you pay for it but you don’t forget a stay at So AUCKLAND! Well done to all! A special mention to the restaurant team for their passion for food and their outstanding service and warm welcome.

Dear Paul A C., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback yet your feedback was A+. We truly appreciate your kind words and this will be shared with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great stay in all respects

Customer review rating 4.5/5

Ross M. Couples - 18/03/2020 Confirmed reviews ALL

Thoroughly enjoyed our stay, attentive and personable staff, excellent dinners

Dear Ross M., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…

Great service and excellent location

Customer review rating 4.5/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Stayed for two nights following a cruise and really enjoyed our stay. Able to walk to most locations.

Dear William H., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our location is a great asset and very central. Thank you mentioning our front line team as they are indeed the face of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Hemraj - Just Say So Manager +64 (0)27…
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby