ibis São Bernardo Hotel 3 stars

Customer review rating 4.3/5 2,649 reviews
ibis São Bernardo
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lb (15 kg) is allowed.Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing room
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

ibis São Bernardo

Praca Samuel Sabattini
230
09750700
09750700
são bernardo do campo
brazil

Tel: +551143807210

Fax: (+55)1143807210

Contact email

Check-in from 12h00

Check out up to 12h00

  • By train

    RODOVIARIA At 1km / 0.62 miles

GPS :-23.692774, -46.55184

Our accommodations

Accessible room

Standard Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

1 double bed + 1 single armchair

  • Max. number of persons: 2
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 17m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

Ibis Kitchen

Type of cuisine: Regional

Restaurant serving delicious breakfast, varied lunch buffet and dinner. As well as a full feijoada and live samba on Saturdays, we also have a 24-hour bar with ibis Happy Hour every Thursday from 7pm until 10:30pm.

BAR 24 HORAS

Photo non contractuelle / Strictly non binding

24-hour ibis bar with ibis Happy Hour every Thursday from 7pm until 10:30pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis São Bernardo

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,649 reviews

great location. the stuff is very helpfull and kind

Customer review rating 4.3/5

Hagay S. Solo - 14/03/2020 Confirmed reviews ALL

I am staying in the hotel for a week. The location is great. The rooms are nice and comfortable. The stuff is very helpful. They helped me planning a trip and helped with public transportation lines, times etc. I recomened it very much

Hagay, The customer's opinion is essential for us, we are very grateful for all the points mentioned, we are glad that the disposition and zeal with which our team works have conquered their satisfaction. We hope you enjoy the city, count on us for greater needs. May we provide new experiences for each stay! Thankful, Mayara Paes da Rosa Guest Experience Host

Good stay

Customer review rating 4.3/5

Emanuel T. Business - 29/02/2020 Confirmed reviews ALL

Good assistance good rooms good location good breakfast

Emanuel, good evening. We are grateful for the time reserved for this evaluation, the customer's view is essential for us to develop improvements within our service. We look forward to the opportunity of a reunion so that we can provide new experiences. Have a great week! Thankful, Mayara Paes da Rosa Guest Experience Host

Good stay!

Customer review rating 4.3/5

Bill W. Business - 10/02/2020 Confirmed reviews ALL

Nice, clean room with very pleasant staff. My only issue is that I still haven't received a copy of my invoice/receipt.

Bill, good evening, For us this feedback is essential, so we can act with improvements and continue to strive to achieve your satisfaction, our goal is that you have the best comfort. I am calling on the administrative sector to recover the invoice. I hope that the next return will have the opportunity to offer new experiences. Grata, Mayara Paes da Rosa Host of Guest Experience

Excellent cost x benefit

Customer review rating 4.3/5

Clarice N. Families - 02/01/2020 Confirmed reviews ALL

Excellent. Good services, reception attendance, breakfast, comfort and cleaness.

Hi Clarice, It is with great happiness that we receive your evaluation. Your opinion is very important for the improvement in our services. We are available for questions and suggestions for improvements. Have a great start of the year. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Small but clean room

Customer review rating 4.3/5

Victor Business - 28/12/2019 Confirmed reviews ALL

Budget hotel. No room service. Breakfast is mediocre. Rooms are clean and tidy. Does the job. Front is very efficient and courteous.

VIctor, Good Morning! Thank you for taking a moment for this feedback, it is essential for us to be able to work on improvements and continue to improve our strengths. It was a pleasure to receive you and an immense joy to reach your satisfaction! May we soon be grateful for your return, thus providing you with new experiences. A prosperous 2020! Thankful, Mayara Paes da Rosa Guest Experience Hostess

Very nice hotel with friendly staff

Customer review rating 4.3/5

Anonymous Business - 19/12/2019 Confirmed reviews ALL

Excellent!

Richard , good afternoon! Thank you for taking the time to take this feedback, it is essential for us to be able to work on improvements and continue to improve our strengths. It was a pleasure to receive you and an immense joy to reach your satisfaction! May we soon be grateful for your return, thus providing you with new experiences. Have a great day! Thankful, Mayara Paes da Rosa Guest Experience Hostess

Horrible parking service - rude staff

Customer review rating 4.3/5

Tulio F. Business - 10/12/2019 Confirmed reviews ALL

I made the payment the night before my checkout to pickup faster in the mornig. To my astonishment they lost my payment details and were charging me again. If that was not enough after the conclusion of the payment they forgot to pickup the vehicle.I kept waiting for more than 20 minutes. When I complained again they told me to wake up earlier ... this is absurd

Tulio, boa tarde! Agradecemos por reservar um momento para este feedback, ele é essencial para que possamos atuar com melhorias e continuar a aperfeiçoar nossos pontos positivos. Foi um prazer lhe receber, por mais que o estacionamento seja uma empresa terceirizada, necessitamos que os valores estejam alinhados com aquilo que buscamos entregar dentro do nosso atendimento, saiba que os pontos mencionados já foram levados ao mesmo para atuação imediata.Lamentamos por qualquer transtorno que possa ter impossibilitado o total alcance de sua satisfação. Que em breve possamos ser agraciados com seu retorno, lhe proporcionando assim novas experiências. Tenha um final de semana excelente! Grata, Mayara Paes da Rosa Anfitriã de Guest Experience

Predictable and comfortable

Customer review rating 4.3/5

Valeria P. Business - 06/12/2019 Confirmed reviews ALL

This was a 1.5 day stay. Staff were pleasant, room clean and comfortable. Would love to have more opportunities to see foreign tv channels with the SAP audio option and fewer religion channels.

Valeria,, good night! Thanks for the feedback, it is essential for us to act on improvements on time. We are very happy with the reach of your satisfaction! We hope you will return to provide us with new experiences. Thankful, Mayara Paes da Rosa Guest Experience Hostess

Excellent

Customer review rating 4.3/5

Vivi Families - 24/11/2019 Confirmed reviews ALL

Everything was perfect

Viviane, good night. We hope your stay with us has been a pleasant one. Thank you for taking a moment for this feedback, it is essential for us to be able to act on enhancements and enhancements. May we be blessed with your presence again, have an amazing week. Sincerely, Mayara Paes da Rosa Guest Experience Hostess

Excellent

Customer review rating 4.3/5

Maximiliano R. Business - 19/11/2019 Confirmed reviews ALL

The experience was very successfully and great-full

Maximilliano, Thanks for taking a moment to take this feedback, it is essential for us to be able to act on improvements and enhancements on time. We hope your time with us has been fruitful and we will soon be grateful for your presence again. We are available for questions and suggestions. Sincerely, Mayara Paes da Rosa Guest Experience Hostess

modern style, super clean, great staff

Customer review rating 4.3/5

Nezar A. Families - 18/11/2019 Confirmed reviews ALL

modern style, super clean, great staff

Hello :) Thank you so much for your review. Your opinion is very important for the improvement in our services. As a budget hotel we do not have kettles in the rooms, but we will pass on your suggestion to our management anyway. Thank you :) We are available for questions and suggestions for improvements. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Gives what it offers

Customer review rating 4.3/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

Not used to this kind of hotels. Small for me, but understanding the value offer, is good for price. - Comfortable beds, quiet, good shower, good wifi - small sheets (didn´t cover the bed), frigobar too noisy, no room service, poor lighting

Hello Paulo, Thank you so much for your review. Your opinion is very important for the improvement in our services. We apologize for the failure to achieve your full satisfaction. Your comments are being directed to the responsible areas so that together we can act on the improvements. We are available for questions and suggestions for improvements. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

A very relaxing, clean, organized hotel!

Customer review rating 4.3/5

Anonymous Business - 14/11/2019 Confirmed reviews ALL

Very positive experience - room, breakfast, cleanliness all great!

Hello Thomas, Thank you so much for your review. Your opinion is very important for the improvement in our services. We are available for questions and suggestions for improvements. Until the next opportunity to stay :) Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Confortavel

Customer review rating 4.3/5

Marcio Business - 05/11/2019 Confirmed reviews ALL

Local limpo, confortável.

Olá Marcio, Muito obrigada por sua avaliação. A sua opinião é muito importante para o aprimoramento em nossos serviços. Ficamos a disposição para dúvidas e sugestões de melhorias. Cordialmente, Caroline Affonso Marcolino Supervisora de Guest Experience

Comfortable and clean, good breakfast. Friendly staff

Customer review rating 4.3/5

Jo Business - 03/11/2019 Confirmed reviews ALL

Staff very helpful. Breakfast was great and the room was comfortable and clean. I liked being able to indicate that towels and bedding did not need daily washing, to save water. Staff allowed me to stay a little beyond checkout time, which was extremely helpful to rest before long plane journey home. I very much appreciated this flexibility.

Dear Jo, Thank you so much for your review. It was a pleasure to welcome you to our hotel. Your opinion is very important for the improvement in our services. We have the planet 21 progam, where towels can only be washed if left on the floor. Let's reinforce this with the team so that no more unnecessary washes occur. We are available for questions and suggestions for improvements. Until the next opportunity to stay :) Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Efortless.

Customer review rating 4.3/5

Mj Business - 15/10/2019 Confirmed reviews ALL

Efortless.

Hello Miguel, Thank you so much for your review. Your opinion is very important for the improvement in our services. We are available for questions and suggestions for improvements. Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Supervisor Engineer

Customer review rating 4.3/5

Diogenes Business - 23/09/2019 Confirmed reviews ALL

OK

Olá Diogenes, muito obrigada por sua avaliação. Sua opinião é muito importante para o aprimoramento em nossos serviços. Fico a disposição para dúvidas e sugestões de melhorias. Cordialmente, Caroline Affonso Marcolino Supervisora de Guest Experience

Great, but could have been better

Customer review rating 4.3/5

Jacob Solo - 11/09/2019 Confirmed reviews ALL

My experience was overall good, but it could have been a little better. For example, I asked for fresh towels and was told essentially no. And there were no hand towels to dry hands after you wash, so I had to use a big towel. Not sure why. Also, there was no coffee maker in the rooms and to add to that coffee downstairs was not free of charge.

Dear Jacob, Thank you for your review. Your feedback is very important for improving our services. We have extra towels at reception. We have no face towel and coffee maker because we are a budget hotel. We apologize for your dissatisfaction. For future hosting we recommend Adagio, as it is from the same network and meets these needs :) Sincerely, Caroline Affonso Marcolino Guest Experience Supervisor

Very good Hotel

Customer review rating 4.3/5

Carlos F. C. Business - 26/08/2019 Confirmed reviews ALL

Very Clean. Thank you to every Team Member for the education and the attendance.

Carlos, Good morning, thank you for choosing our hotel, your feedback is essential to the improvement of our services. It is gratifying that we have achieved your satisfaction, we hope to see you soon. Have a great day. Sincerely, Mayara Paes da Rosa Guest Experience Hostess

very noisy

Customer review rating 4.3/5

Bert B. Business - 07/08/2019 Confirmed reviews ALL

I was able to get a normal night sleep due to the slamming doors and thin walls

Hello Albertus, Thank you so much for your review. Your feedback is very important for improving our services. We regret that the hotel has failed to reach its full satisfaction, I will refer your case to the responsible department so that together we can look for improvements in this regard. We are at your disposal for questions and suggestions for improvements. Sincerely Caroline Affonso Marcolino Guest Experience Supervisor
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