Mercure Hai Phong 5 stars

Customer review rating 4.3/5 687 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Hai Phong
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+ 22 Services

Hotel extras

  • "Perfect destination for business and leisures trips. "

  • "Variety of rooms with modern equipment and artistic design "

  • "Meals are created by Chefs with enthusiasm and care "

  • "Delightful infinity swimming pool, luxury Spa and Fitness "

  • Convenient shopping mall

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • CAT BI INT AIRPORTPaying
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Hai Phong

12 Lach Tray Street
Ngo Quyen District
180000
hai phong
viet nam

Tel: +842253240999

Fax: (+84)225/3240998

Check-in from 14h00

Check out up to 12h00

  • NIEM NGHIA CAU RAO :  HN HP MAIN STATION

  • By plane

    CAT BI INT AIRPORT At 6km / 3.73 miles - Shuttle paying

  • By train

    HAI PHONG At 1.5km / 0.93 miles

GPS :20.851027, 106.687793

Your meetings and events

Mercure Hai Phong offers 6 modern meeting rooms with high ceilings and natural lighting. All are equipped with wireless Internet, professional projection capabilities and air conditioning.

meeting rooms

From 1 to 140 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Hai Phong offers 176 stylish guest rooms and 57 fully equipped serviced apartments. Most rooms feature stunning views of the city.

Superior Room with 1 King-Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk

Privilege Room with 1 King-size Bed, Privilege Lounge Access

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe

Privilege Room with 2 Single Beds, Privilege Lounge Access

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathrobe
Rooms

Our restaurants and bars

FLAME GRILL & BAR

Type of cuisine: International

Guests can begin their day with a varied buffet breakfast featuring barbequed dishes, exquisite seafood and fresh garden vegetables. Our sumptuous cuisine is perfectly presented & crafted with a flavor that will make your dining a sublime experience.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUPPA GOURMET CAFE

Non contractual photo

Enjoy a cup of coffee or delicate tea at our Lounge. Our experienced and talented Baristas will delight you with their creative beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hai Phong

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

687 reviews

tripadvisor

TripAdvisor Rating 4.5/5

44 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

All staff are very friendly and treated my stay very well.

Customer review rating 4.3/5

Chris M. Business - 29/08/2020 Confirmed reviews ALL

They know exactly their customer and treat them like staying on a 5 start hotel.

Dear MR M., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

친절한 직원

Customer review rating 4.3/5

Kimchanyoung Business - 28/07/2020 Confirmed reviews ALL

thx for good service

Dear Chanyoung K., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Not totally satisfied

Customer review rating 4.3/5

Anonymous Business - 17/07/2020 Confirmed reviews ALL

Internet speed was really horrible, I could not access my outlook, websites ... because the speed was too slow. It took several minutes to log into a website or even a video on youtube. The bread was also not good, especially when it was served with a beefsteak in the evening, it was too dry and cool.

Dear Tan L., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Hotel is checking internet access based on your comment to prevent any further inconvenient for guests. I really appreciate to let us know and also feel very sorry the time you had problem for internet access. I also shared your opinion to Chefs to meet our guest expectation. Again, apologize for 1 of most important value in 21st century(Internet) was not served properly and the experience of our bread, if you don`t mind, please let us know when you visit Mercure Hai Phong again. We will improve and ready to meet your expectation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trịnh Mạnh Toàn Front Office Manager

Good Stay for long time

Customer review rating 4.3/5

Jaeyeong H. Business - 14/07/2020 Confirmed reviews ALL

Was very nice. I could spend time with comfortable for long time. Because members help me to get good and large space.

Dear JAEYEONG H., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

Always a pleasant stay!

Customer review rating 4.3/5

Mitch Business - 13/07/2020 Confirmed reviews ALL

All very good. Staff was great as usual, another room upgrade was appreciated, and the Flame restaurant food was delicious as always. 100 young kids at Flame restaurant during dinner was a 'little noisier' than normal, ha, ha, but lively nonetheless. I'll be back again before the end of the month and looking forward to it Good Job!

Dear MR. MITCH B., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

Wonderful stay

Customer review rating 4.3/5

Hang N. Families - 09/07/2020 Confirmed reviews ALL

Very nice hotel located in the city center. Service is really good I would like to express sincerest thank to all staff. They were friendly, helpful and made my stay memorable. Our kids loved swimming pool on 28th floor so much

Dear HANG N., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Trịnh Front Office Manager

Friendly and helpful staff

Customer review rating 4.3/5

Markendeya V. Business - 29/06/2020 Confirmed reviews ALL

I was stranded in Vietnam for almost 4 months. I sincerely thank the Mercure Hai Phong team for making my stay very comfortable and also for extending great hospitality

Dear MR. MARKENDEYA V., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Short but great stay

Customer review rating 4.3/5

Simon Business - 12/03/2020 Confirmed reviews ALL

Only one night for business and everything was just right.... nice room and fantastic staff.

Dear SIMON H., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Trinh Front Office Manager

Nice stay with good location

Customer review rating 4.3/5

Gerry T. Business - 10/03/2020 Confirmed reviews ALL

Clean and friendly

Dear GERRY T., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team.

Location and rooms were ok

Customer review rating 4.3/5

P. A. Business - 02/03/2020 Confirmed reviews ALL

All went well. I do question service status of AC filter cleaning, especially with the CORVID-19 issue.

Dear A. P., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have planed to clear the AC filter every quarterly in this humidity season and it is on processing. We highly appreciated your feedback , I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Well located and good stay

Customer review rating 4.3/5

N. B. Business - 27/02/2020 Confirmed reviews ALL

Service is very good, location if ideal, but receptionist's English is very poor leading to the poor of communication.

Dear B. N., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special to improve English skills for hotel staff. So, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine-Front Office Manager

Lovely Hotel, Beautiful staff

Customer review rating 4.3/5

Phung N. Friends - 15/02/2020 Confirmed reviews ALL

Great location. Staff were friendly and welcoming. Food was good. Clean and spacious rooms and washrooms. I totally enjoyed!

Dear N. KIM PHUNG, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.3/5

Anonymous Business - 05/02/2020 Confirmed reviews ALL

Hotel gave me a residence type room having cooking appliance first. That was good.

Dear JAEYEONG H., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good experience at Mercure Haiphong Vietnam

Customer review rating 4.3/5

Dung P. Couples - 02/02/2020 Confirmed reviews ALL

Hotel is new and clean. Facilities is excellent. Staffs were helpful and smiley.

Kính gửi THI PHUONG DUNG P., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Mercure Hai Phong. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Trinh Manh Toan Front Office Manager

Great customer service

Customer review rating 4.3/5

Paul H. Families - 27/01/2020 Confirmed reviews ALL

Nothing was too much trouble for the staff to help with. We really felt well looked after.

Dear {guest_first_name} Z., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Comfortable stay

Customer review rating 4.3/5

Tung Business - 20/01/2020 Confirmed reviews ALL

Staff attitude is really good. They are caring and helpful

Dear TUNG THANH P., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

comfortable environment and nice staff.

Dear BO CHUN C., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Very Good.

Customer review rating 4.3/5

Triệu Q. H. Solo - 18/01/2020 Confirmed reviews ALL

Without doubt one of the favorite hotels I stayed during my time in Haiphong city! Upon arrival I was warmly welcomed by the staff and was upgraded to the Suite room because of Accor Plus member. The staff was extremely friendly, the restaurant very flexible (appreciate this!) This is not a 5-star hotel or so, but the atmosphere is so special that it really felt like home to me. All respect for the general manager who does a great job here; a true sample of excellent hospitality.

Kính gửi H. QUANG T., Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Mercure Hai Phong. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Trinh Manh Toan Front Office Manager

Happy new year in Hai Phong

Customer review rating 4.3/5

Anonymous Couples - 02/01/2020 Confirmed reviews ALL

Very pleasant staff and new, clean, well-functioning hotel

Staff Friendliness

Customer review rating 4.3/5

N. K. P. Friends - 30/12/2019 Confirmed reviews ALL

All the staff i met were smiley, friendly and helpful. The room was cleaned and very nice. I booked 2 room with friend and have connecting room, we really enjoyed it. I want to compliment service spirit of hotel.

Dear Ms. KIM P. N., We are really appreciated for your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, N. Van Thuy Trang Guest Experience Manager

Our most recent 20 reviews

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