Hotel - Mercure Hai Phong
Mercure Hotel Mercure Hotel

Mercure Hai Phong

4.5/5 34 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • CAT BI INT AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Hai Phong offers 6 modern meeting rooms with high ceilings and natural lighting. All are equipped with wireless Internet, professional projection capabilities and air conditioning.

Mercure Hai Phong Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AN BIEN 2 50 m2 2 m 50 20 24 30 40
AN BIEN 3 80 m2 2 m 40 20 24 30 40
AN BIEN 4 80 m2 2 m 40 20 50 30 40
AN BIEN 1 90 m2 2 m 50 25 24 40 40
LE CHAN 2 175 m2 5 m 140 45 50 90 80
LE CHAN 1 200 m2 5 m 140 55 140 100 120
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Mercure Hai Phong offers 176 stylish guest rooms and 57 fully equipped serviced apartments. Most rooms feature stunning views of the city.

  • 233 rooms
  • 185 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 18 family rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • TV with on-screen billing info
    • Telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 583 reviews

Our guest reviews for
Mercure Hai Phong

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 34 reviews
Tung Business - 20/01/2020 Confirmed reviews ALL
« Comfortable stay »

Staff attitude is really good. They are caring and helpful

Anonymous Business - 20/01/2020 Confirmed reviews ALL
« Good stay »

comfortable environment and nice staff.

Triệu Q. H. Solo - 18/01/2020 Confirmed reviews ALL
« Very Good. »

Without doubt one of the favorite hotels I stayed during my time in Haiphong city! Upon arrival I was warmly welcomed by the staff and was upgraded to the Suite room because of Accor Plus member. The staff was extremely friendly, the restaurant very flexible (appreciate this!) This is not a 5-star hotel or so, but the atmosphere is so special that it really felt like home to me. All respect for the general manager who does a great job here; a true sample of excellent hospitality.

Anonymous Couples - 02/01/2020 Confirmed reviews ALL
« Happy new year in Hai Phong »

Very pleasant staff and new, clean, well-functioning hotel

N. K. P. Friends - 30/12/2019 Confirmed reviews ALL
« Staff Friendliness »

All the staff i met were smiley, friendly and helpful. The room was cleaned and very nice. I booked 2 room with friend and have connecting room, we really enjoyed it. I want to compliment service spirit of hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. KIM P. N., We are really appreciated for your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, N. Van Thuy Trang Guest Experience Manager

Phuong A. Business - 18/12/2019 Confirmed reviews ALL
« Not so happy »

1. Unstable shower water temperature. 2. Wake up at 4am because of the false fire alarm. 3. Receptionist lady is so rigid and not helpful.

Loc N. Business - 14/12/2019 Confirmed reviews ALL
« Everything is good until the check out »

The receptionist made me wait 15 minutes for the receipts and invoice, which is far too lower than standard quality although there was no other guest than me at the receptions

Chi N. Friends - 13/12/2019 Confirmed reviews ALL
« Amazing hotel »

The room was cleaned and very nice with the best view. All equipments were new and modern. All the staffs I met were smiley and helpful, though it was midnight. They made me feel warm like staying at home. I really enjoyed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. LINH CHI N., We are really appreciated for your detailed reviews regarding your stay at the Mercure Hai Phong, and we are also very glad that you have enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back soon. Your Sincerely, N. Van Thuy Trang Guest Experience Manager

Pl Business - 12/12/2019 Confirmed reviews ALL
« Pleasant and conducive »

Pleasant staff, clean rooms, great variety of breakfast spread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. LEE YEE P., We are really appreciated for your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, Nguyen Van Thuy Trang Guest Experience Manager

Marius E. Business - 10/12/2019 Confirmed reviews ALL
« Comfortable and friendly staff »

Comfortable and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIUS AREND JOSEF E. MARIUS AREND JOSEF, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your Sincerely, Nguyen Van Thuy Trang Guest Experience Manager

Ken Business - 02/12/2019 Confirmed reviews ALL
« Good. »

It's good in overall. By the way the sink was kind of stuck so the wather was not flowing smoothly.

Y. S. Y. Business - 01/12/2019 Confirmed reviews ALL
« Excellent »

Clean, good services, delicious foods. Just the breakfast too expensive, compare with food variety. opening hr for gym can extend to 11pm will be good.

L. Y. F. Business - 01/12/2019 Confirmed reviews ALL
« 19 nights stay »

Breakfast buffet quality is bad

N. N. S. Couples - 26/11/2019 Confirmed reviews ALL
« Kind & friendly staff »

Kind, friendly, easy- going and helpful staff

Yongwoon L. Business - 25/11/2019 Confirmed reviews ALL
« Not bad »

NA

Jly Families - 25/11/2019 Confirmed reviews ALL
« beautiful hotel, great staff, minor issues »

Overall the family and I had an great time at staying at the Mercure in Hai Phong. Beautiful modern design, great staff and good breakfast buffet. Staff are helpful, attentive and caring. One of the front desk staff was able to booked us a beautiful relaxing trip to Ha Long Bay and also took care of my parents when they had issues with their room. My room was great but we had issues with the wifi (room 1104). Staff were informed and apologized for the inconvenience but never resolved the issue. Wifi was unusable in our room and had to use data throughout our stay. I hope this will be fixed for future guest. Overall with the wifi only being a minor issue, we definitely had a great time and would recommend to friends and family.

Anonymous Couples - 22/11/2019 Confirmed reviews ALL
« Dissapointed »

Our room was good, but after a day out from 9am to 3pm is had not been cleaned, therefore we never had new towels, which was dissapointing. In addition your concierge service was very poor: no direct service, the person could not speak English well and we ended up not going to Catba island because the only offer was an overpriced 8 Million dong offer... To concludewe organized an overpriced transportation to Hanoi with you (more than 3 times more expensive that the trip we had from Hanoi to Halong) and the driver did not take the highway during the first hour to save on tolls and then I was falling asleep on the highway: I had to wake him up, it wa sunacceptable, especially for the price we paid. Being French, I know that Mercure and Accor would be very dissapointed to read all this. I will probably complain at he accor group directly. Thanks.

P. Business - 17/11/2019 Confirmed reviews ALL
« clean room and reasonable price »

room condition is warm and clean, employees are all kind to us. and I like price per day reasonable compare with city Hanoy's. I want to reserve this hotel if I come to Vietnam next time.

Dung N. Business - 11/11/2019 Confirmed reviews ALL
« A nice experience »

Facility is new thought the room is fairly small. Flame restaurant is really good. And I have not received VAT invoice , which promised to be sent to my office (as staff not able to provide before departure!). This need to be improved.

L. B. Business - 01/11/2019 Confirmed reviews ALL
« Normal accomodation in Haiphong »

It was a brief stay for me in Haiphong and Mercure offered an average experience. This is my first time staying in your hotel and I don't have the intention to book again as the value is less than the paid price. A couple of reasons: - Check-out process (with VAT invoice issuance) took almost 40mins and made me late for my meeting. - Hotel layout is a bit less than optional - Breakfast area is on the corner of 6th floor, far away from the elevators - My company car had to pay 30k VND of parking fee when picking me up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B. L., My name is Toan Trinh- Front Office Manager at Mercure Haiphong Hotel. Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. The VAT invoice normally will be delivery by air-mail to your address of company or resident with in 2-3 days after check out. Our team tried to make it done before your depart but unfortunately it was not. The charge for driver who pick you up it definitely wrong in anyway. It is not kind of explain but the out source Security vendor somehow made the same mistake as before. We will be very happy to have your driver contact to return him the charged amount with sincerely sorry for that mistake. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 09… or 0225.3.… if you wish to discuss this matter in further details. Sincerely, Toan Trinh Front Office Manager

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