Information message

Mercure Hai Phong 5 stars

Customer review rating 4.4/5 900 reviews

ALLSAFE approved hotel

Mercure Hai Phong
See on a map
+ 22 Services

Hotel extras

  • "Perfect destination for business and leisures trips. "

  • "Variety of rooms with modern equipment and artistic design "

  • "Meals are created by Chefs with enthusiasm and care "

  • "Delightful infinity swimming pool, luxury Spa and Fitness "

  • Convenient shopping mall

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hai Phong

12 Lach Tray Street
Ngo Quyen District
180000 hai phong
viet nam

Tel: +842253240999

Fax: (+84)225/3240998

Check-in from 14h00

Check out up to 12h00

  • NIEM NGHIA CAU RAO :  HN HP MAIN STATION

  • By plane

    CAT BI INT AIRPORT At 6km / 3.73 miles - Shuttle paying

  • By train

    HAI PHONG At 1.5km / 0.93 miles

GPS :20.851027, 106.687793

Hotel services

FLAME GRILL & BAR

Guests can begin their day with a varied buffet breakfast featuring barbequed dishes, exquisite seafood and fresh garden vegetables. Our sumptuous cuisine is perfectly presented & crafted with a flavor that will make your dining a sublime experience.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 233 rooms
    • 3 rooms for people with reduced mobility
    • 18 family rooms
    • 18 connecting rooms
    • 185 non-smoking rooms
    • 28 floors
  • Languages spoken at the hotel
    • English
    • Korean
    • Vietnamese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • HPH Additional charge
    • CAT BI INT AIRPORT Additional charge
  • B1 - B2 Floor
    • On site
    • 60 parking spaces
    • Private
Well-being
  • Rooftop Pool
    • Outside
    • On site
  • Mercure Hai Phong Fitness Centre
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop

Your meetings and events

Mercure Hai Phong offers 6 modern meeting rooms with high ceilings and natural lighting. All are equipped with wireless Internet, professional projection capabilities and air conditioning.

Room descriptions and layouts

meeting rooms

From 1 to 140 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Mercure Hai Phong offers 176 stylish guest rooms and 57 fully equipped serviced apartments. Most rooms feature stunning views of the city.

Our guest reviews for
Mercure Hai Phong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

900 reviews

TripAdvisor Rating 5.0/5

148 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Comfortable, clean and quiet

Customer review rating 4.5/5

Z..chi Business - 09/07/2021 Confirmed reviews ALL

Well located, enthusiasm, courtesy, nice food

Dear Mr. Chi Z., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Trinh, Front Office Manager

Not that good

Customer review rating 2.5/5

Mr K. Business - 11/06/2021 Confirmed reviews ALL

I moved hotel room two time to avoid loud noise from next room during my business trip. And there was no bathtub. Only I am happy to enjoy a meal at 6F.

Dear Mr. K. Jaeyul, Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antoine Trinh, Front Office Manager

Fabulous stay as always

Customer review rating 5.0/5

Anonymous Families - 27/05/2021 Confirmed reviews ALL

Thank you Mercure Hai Phong for your outstanding service esp please send my thanks to Ms Huyen and Ms Chi for very attentive customer service as always. xxx

Dear Ms. Thuy, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Perfect location with excellent service

Customer review rating 5.0/5

Gerben Business - 18/05/2021 Confirmed reviews ALL

As a business hotel located strategically in haiphong it os not only serving at highest standard in whole area, also facilities are brand new and more than you can wish for.

Dear Mr. Gerben, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Trinh, Front Office Manager

Nice location,neat and tidy,nice service of reception.

Customer review rating 5.0/5

Jack Z. Business - 17/05/2021 Confirmed reviews ALL

With high quality and nice service of waiters,nice facility.

Dear Mr Z. CHI, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trịnh Mạnh Toàn Front Office Manager

It was a good stay

Customer review rating 4.5/5

Vu S. T. Business - 07/05/2021 Confirmed reviews ALL

It was nice to be back :)

Dear Mr. VU SONG T., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh T. Front Office Manager

Location and staffs

Customer review rating 4.5/5

Kim S. J. Business - 30/04/2021 Confirmed reviews ALL

Very good staffs and good facility to stay.

Dear Mr. KIM SANG J., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Trinh, Front Office Manager

Well located

Customer review rating 4.0/5

Nguyen N. A. Families - 26/04/2021 Confirmed reviews ALL

Very good location, room is clean and well equipped.

Kính gửi Quý khách hàng Nguyệt Ánh, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Mercure Hai Phong. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng, Trịnh Mạnh Toàn Trưởng Bộ phận Tiền sảnh

Good stay. Nice room

Customer review rating 4.0/5

Pham N. M. T. Business - 22/04/2021 Confirmed reviews ALL

Overall nice experience, but late in emailing me red invoice

Dear Ms. PHAM NGOC MAI T., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The invoice has been re-send quickly to you after we have received your correct information. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trịnh Mạnh Toàn Front Office Manager

Good Service

Customer review rating 5.0/5

Anh T. Business - 19/04/2021 Confirmed reviews ALL

ho tro thong tin rat ro rang va thai do rat de chiu

Dear Tsung Ting Y., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Trinh Front Office Manager

Employees are nice but facility need improved

Customer review rating 3.0/5

Xuân Business - 10/04/2021 Confirmed reviews ALL

Aircondition did not work well, contamination in yoghurt, mosquito in the room

Dear Ms T., Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trinh Manh Toan Front Office Manager

Good stay

Customer review rating 5.0/5

Tam C. L. Business - 03/04/2021 Confirmed reviews ALL

It was my first business trip in Hai Phong city. I felt super comfortable at the hotel after a long day at work. Super nice and friendly staffs here, especially FO staffs like Ms Huyen, Chi, Mai. They are amazing. Sweet voice and beautiful eyes just made my stay much better. I got a suite upgrade. I would appreciate it. Definitely stay here again when I go to Hai Phong

Dear Mr. L. Cong Tam, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Hana in Mercure restaurant is professional.

Customer review rating 3.5/5

Brian C. Solo - 26/03/2021 Confirmed reviews ALL

This is my first time to visit Mercure Haiphong. Overall, I will give 7.8/10. When walked in hotel, I feel kindness, friendless and feel like back to home again. It also reminds me my life staying Mercure in Indonesia. Hana in Mercure restaurant is professional. When I order vegetarian meal in Flam restaurant, Hana is the only one who notices that I am vegetarian and sea food allergic. She asked my room number and told me that she will put int in system so that all people in Mercure can be award of it. Instead of visiting premium lounge in 27 floor, staffs, 3 man, ignored me and do not even greeting. When I took the seat there and replied email in the sofa area, one man just come next to me and turn off the light and air condition. Staff who works in premium lounge SHOULD BE RETRAINED or even they need to learn from basic. I notice that there is a lady who is in welcome lobby could be a new comer. But the way she deals with Korean is really professional and helpful. Korean asked for direction, new staffs in welcome lobby gave the all details and information to those Korean.

Dear Mr C. NAI YI, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. Thank you for taking the time to tell us about your experience at the Mercure Hai Phong. I am sorry that your experience did not meet your expectations at some areas; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate which you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trinh Manh Toan Front Office Manager

Good room condition and kind staffs

Customer review rating 4.5/5

Ks Business - 25/03/2021 Confirmed reviews ALL

Entirely nice but the slow elevator

Dear N., We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan

Great stay

Customer review rating 5.0/5

Jason Business - 16/02/2021 Confirmed reviews ALL

Hotel staff was very friendly and hospitable, room are fresh and clean.

Dear Mr. Jason, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trinh Manh Toan Front Office Manager

Amazing 5th stay in Hai Phong

TripAdvisor rating 5.0/5

lgd0909 Business - 02/12/2020 TripAdvisor review

I stay at Mercure Hai Phong for 5th business trip. I did'nt have disappointed never. Most Staffs can help me for Excellent stay. Kindly & Professional. And Spa bloom is the best in Hai Phong, I think.

Xin chào LGD0909 We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you were satisfied with our hotel overall, and that the team had successfully delivered their care and attention to details while we had you here with us. I'll share your kind words with the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Best regards, Trinh Manh Toan Front Office Manager

Business Trips to Hai Phong City

TripAdvisor rating 5.0/5

moracj27 Business - 16/11/2020 TripAdvisor review

All staff are very courteous and friendly. They will always make sure that you feel like at home.Their staff knows exactly what their guests want to make them feel at home. On every service they provide comes with sincerity.

Xin chào Moracj27 We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you were satisfied with our hotel overall, and that the team had successfully delivered their care and attention to details while we had you here with us. I'll share your kind words with the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Best regards, Trinh Manh Toan - Front Office Manager

Great Hotel Every Time!

TripAdvisor rating 5.0/5

Oppotite Business - 23/10/2020 TripAdvisor review

Great place to stay, excellent staff, very thoughtful and courteous - they remember you! Rooms are very nice, clean from top to bottom, roomy, 'fresh' and quiet. Plenty of sundries, and mini bar refreshments upon request. Flame restaurant is an excellent dining venue, clean and well maintained, a large & diverse menu, ample wine list, and food preparation that has never disappointed. Additional services (I often use the hotel car service from the airport) are offered and reasonable. Highly recommend this hotel for business and/or pleasure!! My hotel in Hai Phong :-)

Xin chào Oppotite We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn that you were satisfied with our hotel overall, and that the team had successfully delivered their care and attention to details while we had you here with us. I'll share your kind words with the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be much more pleasant than the previous one. Best regards, Trinh Manh Toan - Front Office Manager

clean and coportable

TripAdvisor rating 5.0/5

Sang Hoon S Solo travel - 30/08/2018 TripAdvisor review

I liked it because it was a new building. It was easy to find in the downtown area and the staff kindly showed me around. Breakfast was delicious and the view of the city was beautiful. I'll find it again next time

Xin Chao Mr. Sang Hoon S, Thank you very much for having spent time sharing with us your experience at Mercure Hai Phong. We are pleased to learn that you enjoyed the facilities as much as the food and the service. Your constructive comment has been shared among the team to keep up the motivation. We look forward to welcoming you back to Mercure Hai Phong very soon. Wishing you safe travels and nice weekend ahead. Minh Thu(Autumn) Guest Experience Manager

Our most recent 20 reviews

In partnership with TripAdvisor