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Hotel La Citadelle Metz-MGallery 4 stars

Customer review rating 4.5/5 4,760 reviews

ALLSAFE approved hotel

Hotel La Citadelle Metz-MGallery
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+ 23 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • A Room Service menu dedicated to fresh and home-cooked products!

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting areas comply with health measures, suitable for all types of events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000 metz
france

Tel: +33387171717

Fax: (+33)3/87171718

Check-in from 15h00

Check out up to 12h00

  • TRCM :  4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS :49.114105, 6.170292

Companies

  • AMAPA 10.0 km / 6.21 mi
  • BATIGERE 2.0 km / 1.24 mi
  • CMT 20.0 km / 12.43 mi
  • FC METZ 5.0 km / 3.11 mi
  • L OREAL 5.0 km / 3.11 mi
  • LABEL LN 21.0 km / 13.05 mi
  • LANTZERATH 20.0 km / 12.43 mi
  • METROPOLE 22.0 km / 13.67 mi
  • ORCHESTRE LORRAINE 3.0 km / 2.0 mi
  • SOCIETE GENERALE 7.0 km / 4.0 mi
  • UMICORE 20.0 km / 12.43 mi
  • UNIVAC 2.0 km / 1.24 mi

Hotel services

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 68 rooms
    • 3 rooms for people with reduced mobility
    • 3 family rooms
    • 3 connecting rooms
    • 68 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
    • French
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • La Citadelle Additional charge
    • On site
    • 30 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • Thermapolis dAmneville Additional charge
    • Nearby

Your meetings and events

Meetings, conventions, product launches, incentives: because above all a meeting must bring everyone together and ensure success, La Citadelle brings your seminars to life in a prestigious and exemplary hotel.Upscale catering options adapted to your needs, dedicated staff, a room set up to your requirements: La Citadelle offers attention, discretion and efficiency.

Room descriptions and layouts

meeting rooms

From 1 to 45 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • High speed transmission line

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,760 reviews

TripAdvisor Rating 4.0/5

891 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Exciting location

Customer review rating 4.5/5

Van H. Couples - 11/10/2021 Confirmed reviews ALL

Parking should not be charged to hotel guests

Dear sir VAN H., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We have taken note of the elements to improve and we thank you. We are looking forward to welcoming you again for new wonderful moments. Best regards, Pierre CUNAT Front Office Manager

Perfect parking, well located, nice room and good breakfast.

Customer review rating 5.0/5

Franz Couples - 25/09/2021 Confirmed reviews ALL

It was among the ones we will remember.

Dear Mr E., Thank you for sharing your experience with us and for having taken the time to rate your stay. We are delighted to know that you truly enjoyed your stay with us and that our valuable team contributed in making your stay extra special. Your kind words are highly appreciated. We hope to welcome you soon again. All the best, Reception Team - MGallery La Citadelle Metz

Good stay

Customer review rating 4.0/5

Seb Families - 25/09/2021 Confirmed reviews ALL

Nice and quiet room

Dear Sebastien, Thanks for taking the time to write to us after your stay at La Citadelle MGallery Hotel. What a pleasure to read your positive comments. Please be sure that we will share your appreciations. They are very cheering for our teams ! We are thankful for your fidelity with our place and your satisfaction is our greatest motivation. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, Pierre CUNAT Front Office Manager

Perfect location, nice / specious rooms and good breakfast

Customer review rating 4.5/5

Ellen Couples - 22/09/2021 Confirmed reviews ALL

Nice hotel and staff. Big and comfy rooms. Clean.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Cunat Front Office Manager

Top

Customer review rating 3.5/5

D. R. Business - 15/09/2021 Confirmed reviews ALL

Conforme

Cher Monsieur D., Nos équipes se joignent à nous pour vous remercier sincèrement pour votre fidélité et votre retour d'expérience et pour votre visite à La Citadelle Metz MGallery. Ces commentaires nous motivent à donner quotidiennement le meilleur de nous-mêmes. Nous sommes ravis de votre satisfaction et sommes ravis de vous accueillir de nouveau parmi nous très bientôt, Très cordialement, Pierre CUNAT Chef de Réception

Satisfactory

Customer review rating 3.5/5

Anonymous Business - 15/09/2021 Confirmed reviews ALL

Guest rooms need better illumination. Missing breakfast time by only a few minutes, staff could have reacted more professionally and been more accommodating.

Dear Barbara, Thank you for taking the time to tell us about your experience at the Hôtel La Citadelle Metz - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre CUNAT Front office manager
Customer review rating 5.0/5

Anonymous Business - 14/09/2021 Confirmed reviews ALL

Nickel comme d'habitude...

Monsieur D., Nous vous remercions une fois de plus pour votre retour. Toute l'équipe vous dit très bientôt à La Citadelle. Chaleureusement, L'équipe du MGallery La Citadelle Metz

'''Well located and charming redecorated historic building

Customer review rating 4.0/5

Marc Couples - 13/09/2021 Confirmed reviews ALL

Well equiped and comfortable room. Restaurant facility with excellent food. Very friendly and competent staff

Dear Marc, Thank you for your positive feedback. We are very happy to know you had an enjoyable and satisfying stay with us. We are glad to read that you enjoy be served by Mehmet. We hope we will get the opportunity to welcome you again. With warm regards, The Reception Team - MGallery La Citadelle Metz

Really good experience, very professional staff

Customer review rating 5.0/5

Melissa Families - 10/09/2021 Confirmed reviews ALL

Amazing location, super professional staff, very hig room, good value for money.

Dear Melissa, Thank you for taking the time to share your experience with us. We are very happy to read that you enjoyed the stay and that you experienced our friendly and helpful staff. We hope to welcome you again soon in our beautiful city. With best wishes, Reception Team - MGallery La Citadelle Metz

Excellent

Customer review rating 5.0/5

Cleeves P. Couples - 09/09/2021 Confirmed reviews ALL

The staff are superb, kind and considerate

Dear Mr P., Thank you one more time for leaving us such a glowing review ! We are absolutely delighted to read that every aspect of your stay has exceeded your expectations. It would be our pleasure to welcome you again in La Citadelle. Best Regards, Reception Team - MGallery La Citadelle Metz

well located,

Customer review rating 4.5/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

super room, complementary bikes, helpfull staff, breakfast nog used because of high price.

Dear Sanne, We very much appreciate your comments regarding your stay at the MGallery La Citadelle Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

Great stay

Customer review rating 5.0/5

Georgi Families - 01/09/2021 Confirmed reviews ALL

Great hotel with excellent location, spacious rooms and smooth services.

Dear Mr T., We would like to thank you for the perfect rating and for having shared your impressions with us. We are delighted to know that you enjoyed your stay with us. We are looking forward to welcoming you for another memorable stay. Best Regards, Reception Team - La Citadelle

Modern Hotel in a great location

Customer review rating 5.0/5

Peter W. Families - 25/08/2021 Confirmed reviews ALL

We had an enjoyable overnight stay. The room and facilities were first class. We enjoyed an excellent meal in the restaurant and the breakfast buffet provided an excellent choice of foods and French delicacies. Would happily revisit.

Dear PETER W., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Pierre CUNAT Front Office Manager

Well located

Customer review rating 4.5/5

E. M. Couples - 25/08/2021 Confirmed reviews ALL

Comfortable, plenty of space and very good restaurant.

Dear Guest, First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Pierre CUNAT Front Office Manager

Very pleasant stay

Customer review rating 5.0/5

Claude L. R. Couples - 23/08/2021 Confirmed reviews ALL

Second stay at La Citadelle. Excellent experience. Room very comfortable and well equipped. Staff very professional. Location is ideal to visit Metz old town. Parking hotel is very convinient,

Dear M. Le R., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Pierre CUNAT Front Office Manager

Lovely hotel - great location

Customer review rating 5.0/5

E. W. Couples - 21/08/2021 Confirmed reviews ALL

This was our second stay at the hotel. The staff are very welcoming and friendly. We enjoyed our stay and would certainly recommend it to our friends.

Dear Elizabeth, We very much appreciate your comments regarding your stay at La Citadelle Hotel MGallery in Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, Pierre CUNAT Front Office Manager

Excelent hotel and extraordinary location

TripAdvisor rating 5.0/5

agomez2020 21/09/2020 TripAdvisor review

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Dear Guest, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz MGallery Hotel. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

Chic Hotel - Disappointing

TripAdvisor rating 3.0/5

C_Martin_0812 Business - 01/09/2019 TripAdvisor review

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé

Comfort in the Leafy centre of Metz

TripAdvisor rating 5.0/5

AMACSPORRAN Solo travel - 20/08/2019 TripAdvisor review

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Bad mood due to bad night in Metz

TripAdvisor rating 2.0/5

V2768BCphilippeg Couples - 07/05/2019 TripAdvisor review

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Dear Guest, First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our car park price upon your arrival, we do care for all our guests. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm Regards, Delphine & Christophe Dufossé

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