Hotel - Hotel La Citadelle Metz-MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel La Citadelle Metz-MGallery

4.0/5 785 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutique Gourmande
  • Porter

Leisure and activities

  • Pool  (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Football  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:30-22:00
    • Opening hours : Week-end 12:00-14:00/19:30-22:00

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AMAPA10 km / 6.21 mi CMT20 km / 12.43 mi L OREAL5 km / 3.11 mi LANTZERATH20 km / 12.43 mi ORCHESTRE LORRAINE3 km / 2 mi UMICORE20 km / 12.43 mi
BATIGERE2 km / 1.24 mi FC METZ5 km / 3.11 mi LABEL LN21 km / 13.05 mi METROPOLE22 km / 13.67 mi SOCIETE GENERALE7 km / 4 mi UNIVAC2 km / 1.24 mi

Your meetings and events

Meetings, conventions, product launches, incentives: because above all a meeting must bring everyone together and ensure success, La Citadelle brings your seminars to life in a prestigious and exemplary hotel.Upscale catering options adapted to your needs, dedicated staff, a room set up to your requirements: La Citadelle offers attention, discretion and efficiency.

Hotel La Citadelle Metz-MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAINT HILIER 29 m2 2 m 20 0 20 12 0
GRANDPRE 39 m2 2 m 30 0 30 20 27
ESTREES 46 m2 2 m 35 0 35 24 27
BROGLIE 50 m2 2 m 45 30 45 30 36
    • Screen
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • High speed transmission line
    • Airconditioned meeting room
    • Accommodation
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement.All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

  • 68 rooms
  • 20 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 ALL Rating 3,252 reviews

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 785 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Robert B. Families - 12/01/2020 Confirmed reviews ALL
« Pleasant Stop-Over in Metz! »

Everything worked quite well. The room was nicely appointed. The restaurant (Brasserie) served us a very nice meal at an affordable price. We bought things at the Boutique. The location is perfect. And your "pet friendly" accommodation is most appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT B., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Joannes T. Couples - 11/01/2020 Confirmed reviews ALL
« Mr »

Hotel confortable attractive design ; shower defect in room309 ! The rib eye steak in the Brasserie to tough to eat , I send it back !

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNES T., Thank you for taking the time to fill out the online satisfaction survey following your stay at La Citadelle Mgallery Hotel. We are sincerely sorry that some of our services did not meet your expectations, and hope you will accept our sincere excuses. The La Citadelle teams are willing to offer the best quality service during your stay, therefore your opinion is important to us. Again, we thank you for your comments and hope to regain your confidence for your next stay in Moselle. All the best, Delphine & Christophe Dufossé

Richard Business - 09/01/2020 Confirmed reviews ALL
« You need to change the beds of this hotel - absolutely terrible. »

Staff is very friendly - during each and every stay Beds are terrible and need to be replaced. I literaly could not sleep duging those two nights. Why do you install showers (bathtubs) with no curtains or glass closing ? Did somebody from the hotel ever tried to have a shower in those bathtubs ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD C., Thank you for taking the time to tell us about your experience at the Hôtel La Citadelle Metz - MGallery. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are considering appropriate measures to resolve these issues early in the new year. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and we personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Sincerely, Delphine & Christophe Dufossé

Mark V. Couples - 03/01/2020 Confirmed reviews ALL
« NYE »

Very helpful and friendly staff! Excellent Location and good parking facilities La Table was the obvious Highlight...exceptional dining The room was spacious and elegant The only downside was the shower and ineffective shower curtain

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. V., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, We wish you a very happy new year 2020. Sincerely, Delphine & Christophe Dufossé

Olivier Families - 02/01/2020 Confirmed reviews ALL
« Christmas vacation »

Very nice place. We stay at the hotel every year. As every year, we have the same suggestion for (slight) improvement: - rooms are not light. A couple of halogens would fix the problem - difficult to plug in a laptop when sitting at the desk. Looks like not so many people use their computer - no more body lotion in the bathrooms :) Ratio price/performance was outstanding though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVIER C., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Sharon C. Couples - 01/01/2020 Confirmed reviews ALL
« Diappointing room, great food »

The food was amazing as always. The room was disappointing compared to previous visits. The 3rd floor room was very dark, too hot (and the air conditioning didnt work), there was a constant noise through what seemed like some kind of chimney and the mattress was too okd and sunken in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHARON C., We paid great attention to your comments following your stay at La Citadelle MGallery Hotel. We apologize for what you encountered and thank you for taking the time to write to us. We are concerned about offering our clients a high quality service. In order to constantly improve, your feedback is important. We have immediately been informed of your remarks, and shared them with the involved teams in order for this situation not to happen again. This is not the standards we wish to offer. Therefore we understand your disappointment. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assistance you may need. All the teams wish you a very happy new year 2020. Best regards, Delphine & Christophe Dufossé

Cedric C. Families - 01/01/2020 Confirmed reviews ALL
« Nice staff - bad showers »

We rented 3 rooms for a family city trip. The check-in staff was very friendly and helpful during the 2 days of our stay. The only black mark was that all three showers were very difficult to use as they don’t stay straight and send water all over the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CEDRIC C., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! We wish you a very happy and prosperous year ahead in 2020. Sincerely, Delphine & Christophe Dufossé

Bob Couples - 29/12/2019 Confirmed reviews ALL
« Delighted »

We really enjoyed our stay. and the meal at The Table during our first night was fabulous The day after however... I had a horrible case of diarrhoea You may have noticed that I did not eat breakfast that morning or dinner that evening... I was charged for breakfast and thought you'd like to know about it

Our hotel has responded to the review
Our hotel has responded to the review

Dear TED B., We very much appreciate your comments regarding your stay at the Hôtel La Citadelle Metz - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. After verification, the breakfast has been invoiced, considering that you had selected an offer with breakfast included. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine & Christophe Dufossé

Serge M. Business - 16/12/2019 Confirmed reviews ALL
« Always a pleasure »

We are returning guests as we like the place and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SERGE M., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

Renard Business - 15/12/2019 Confirmed reviews ALL
« Feel at home »

Good ambiance and hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à l'Hôtel La Citadelle Metz - MGallery. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous souhaitons de très belles fêtes de fin d'année. Bien à vous. Delphine & Christophe Dufossé

Louise &. G. Couples - 13/12/2019 Confirmed reviews ALL
« Wonderful stay »

We enjoyed our entire stay. Wel felt welcome and recognized (at breakfast, they remebered what we wanted to drink, and the reception staff remembered our room number). The room was spacious and luxurious. On the first evening of our stay, a complimentary cake was provided in the room. Thank you for this kind gesture! We definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise D., First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Sincerely, Delphine & Christophe Dufossé

S. Business - 04/12/2019 Confirmed reviews ALL

AGREABLE

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame S., L’ensemble de nos collaborateurs vous remercie d’avoir séjourné à L’Hôtel La Citadelle Mgallery de Metz. Ce fut un plaisir de vous accueillir parmi nous et de rendre votre escapade en Moselle des plus agréables. Espérant vous y retrouver très vite, Respectueusement, Delphine & Christophe Dufossé

Robert B. Business - 04/12/2019 Confirmed reviews ALL
« Modern, well-furnished hotel very conveniently located. »

Staff was very helpful in assisting me with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT B., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Anonymous Families - 13/11/2019 Confirmed reviews ALL
« Great environment and genuine and sophisticated service »

Beautiful location, quiet with a high level of service and exquisite food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHE D., All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Mark C. Business - 10/11/2019 Confirmed reviews ALL
« Very good experience »

Hotel amenities are good Rooms are comfortable and clean but bathrooms can be cleaner Location is excellent The only reason I am not giving a 10 is that it is not acceptable to not give a ready room for early checkin unless the client pays 25€.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK C., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Sincerely, Delphine & Christophe Dufossé

Anonymous Friends - 04/11/2019 Confirmed reviews ALL
« Great ! »

Great hotel and amazing staff. Great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., All our team members would like to thank you for choosing/staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle. It is always a pleasure to meet you at La Citadelle every year. We hope to welcome you again soon, Best regards, Delphine & Christophe Dufossé

Georges Families - 30/10/2019 Confirmed reviews ALL
« Great service, friendly and professionally team, »

Fair sized bedroom, a bit dark near the wardrobe and safe , good bathroom and amazing products toiletries, breakfast very yummy and great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGES A., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Sincerely, Delphine & Christophe Dufossé

Saint-martin Business - 20/10/2019 Confirmed reviews ALL
« AGREABLE ENDROIT »

ESPACE IMMENSE MAIS PLUTOT COONING

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame S., L’ensemble de nos collaborateurs vous remercie d’avoir séjourné à L’Hôtel La Citadelle Mgallery de Metz. Ce fut un plaisir de vous accueillir parmi nous et de rendre votre escapade en Moselle des plus agréables. Espérant vous y retrouver très vite, Respectueusement, Delphine & Christophe Dufossé

Kjablons Couples - 20/10/2019 Confirmed reviews ALL
« Wonderful Hotel! »

The hotel is centrally located within walking distance to sites. The hotel staff was friendly and made us feel welcomed. The room is comfortable. We will stay there again when we return to Metz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHLEEN J., Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Sincerely, Delphine & Christophe Dufossé

Anonymous Couples - 16/10/2019 Confirmed reviews ALL
« Very good restaurant »

The room was could and uncomfortable, heating didn't work. On the other side the food in main restaurant was very, very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VOJISLAV R., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! All our teams in la Citadelle is at your disposal for your next stay. Sincerely, Delphine & Christophe Dufossé

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