Hotel La Citadelle Metz-MGallery 4 stars

Customer review rating (ALL Rating) 4.5/5 5,146 reviews

ALLSAFE approved hotel

Information message

Hotel La Citadelle Metz-MGallery
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+ 24 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Veritas

  • A Room Service menu dedicated to fresh and home-cooked products!

  • An authentic and historic building in the heart of Metz

  • Private car park (fee) in front of the hotel

  • Meeting areas comply with health measures, suitable for all types of events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel La Citadelle Metz-MGallery

5 Avenue Ney
57000 metz
france

Fax: (+33)3/87171718

Check-in from 15h00

Check out up to 12h00

  • TRCM:  4 5 6 REPUBLIQUE

  • By plane

    FINDEL AIRPORT At 73.5km / 45.67 miles

  • By plane

    METZ NANCY At 26.6km / 16.53 miles

  • By train

    METZ VILLE At 2.1km / 1.3 miles

GPS:49.114105, 6.170292

Companies

  • AMAPA 10.0 km / 6.21 mi
  • BATIGERE 2.0 km / 1.24 mi
  • CMT 20.0 km / 12.43 mi
  • FC METZ 5.0 km / 3.11 mi
  • L OREAL 5.0 km / 3.11 mi
  • LABEL LN 21.0 km / 13.05 mi
  • LANTZERATH 20.0 km / 12.43 mi
  • METROPOLE 22.0 km / 13.67 mi
  • ORCHESTRE LORRAINE 3.0 km / 2.0 mi
  • SOCIETE GENERALE 7.0 km / 4.0 mi
  • UMICORE 20.0 km / 12.43 mi
  • UNIVAC 2.0 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

Your meetings and events

Meetings, conventions, product launches, incentives: because above all a meeting must bring everyone together and ensure success, La Citadelle brings your seminars to life in a prestigious and exemplary hotel.Upscale catering options adapted to your needs, dedicated staff, a room set up to your requirements: La Citadelle offers attention, discretion and efficiency.

Room descriptions and layouts

meeting rooms

From 1 to 45 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • High speed transmission line

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Combining stone, glass and steel, La Citadelle exudes its imposing architecture and contemporary decoration: richness, charm and refinement. All 66 rooms and 2 suites offer a real luminosity that give them a real feel. With a design simplicity, a few more lively touches reveal the chromatic harmonies of gray and wenge.

Our guest reviews for
Hotel La Citadelle Metz-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,146 reviews

TripAdvisor Rating 4.0/5

915 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful location, shame about the bathroom

Customer review rating 3.0/5

Fiona Couples - 06/01/2022 Confirmed reviews ALL

Absolutely stunning building and the bedroom was a delight: comfortable bed, plenty of top quality pillows and bed linen and towels. The only complaint is about the bathroom and apparently most of the bathrooms are the same. There is a bathtub with a shower over it, meaning a huge step into the tub with no handles anywhere and the tub itself is slippery. The shower (who has a bath anyway nowadays?) sprays everywhere and if you are tall, over the top of the small glass surround. Not a 4 star experience at all.

Dear Fiona, We paid great attention to your comments following your stay at La Citadelle MGallery Hotel. We apologize for what you encountered and thank you for taking the time to write to us. We are concerned about offering our clients a high quality service. In order to constantly improve, your feedback is important. For your next stay do not hesitate to book a Deluxe room, in this category you will find a bathtub and a separate shower. In spite of this incident, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assistance you may need. Best regards, Pierre CUNAT Front Office Manager

Great Hotel. good staff, perfect location

Customer review rating 4.5/5

World T. Couples - 03/01/2022 Confirmed reviews ALL

We stayed at this hotel during out Christmas holiday for over a week and really enjoyed it. The hotel is perfectly located within walking distance to tourist locations and Christmas markets, shopping areas, and restaurants. Our room was very spacious with nice comfortable bed, mid-sized table with two chairs. We really appreciated coffee and tea amenities in the room, especially during the cold season. The bathroom and toilet are very large and comfortable. Our room was facing the Knights Templar chapel, so it was very quiet. The staff deserves a special praise - They were super efficient at breakfast, the rooms were cleaned very well, and the front desk staff were very polite and always helpful. We had a car so the possibility to park at the hotel was a huge plus, even though there is a charge. The hotel has a very nice high-end restaurant and our Christmas Eve dinner will be long remembered and hard to match. Breakfast was good with plenty of options to please any palette. All in all it was a very pleasant stay and we would like to thank the staff of the hotel from the bottom of our hearts for making our holiday stay nice and memorable.

Dear Curtis, First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience, we have forwarded your comment to all our teams. they are very touched and thank you from the bottom of our heart. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Pierre CUNAT Front Office Manager

Excellent restaurant

TripAdvisor rating 4.0/5

Vaughantrip 02/01/2022 TripAdvisor review

Excellent restaurant. Chef could be a Michelin star. Room not very cosy. Easy parking. Electricity parking missing. Breakfast should be improved. Perfect location. Welcome service could be improved. Decoration could be improved.

Dear Vaughantrip, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We have taken note of your comments on breakfast and welcome service. We thank you and will find a solution to improve these points. We are looking forward to welcoming you again ! Best regards, Pierre CUNAT Front office manager

good service

Customer review rating 5.0/5

Maria Couples - 31/12/2021 Confirmed reviews ALL

the hotel is well situated, clean, stylish, with friendly and professional service. i also especially appreciated the rapidity of my booking as well as check in and check outs. contrary to many other 4 star hotels, here everything went smoothly and quickly. will definitely recommend this hotel in the future and appreciate your hospitality. Maria

Dear Maria, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Pierre CUNAT Front Office Manager
Customer review rating 4.0/5

Anonymous Couples - 30/12/2021 Confirmed reviews ALL

Lovely room. Fabulous breakfast. Charming staff.

Dear Barbara, We very much appreciate your comments regarding your stay at La Citadelle Hotel MGallery in Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback on the shower head, we have forwarded the information to our technical service for repair. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, Pierre CUNAT Front Office Manager

Beautiful hotel

Customer review rating 5.0/5

Anonymous Couples - 30/12/2021 Confirmed reviews ALL

The hotel is in a beautiful building very well renovated. It felt like a special place. We also loved the huge bedroom with its own entrance, plenty of space with a baby. It is also super well located, in the middle of the city but in a quiet area. We will definitely come back if we are in Metz.

Dear Claire, First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Pierre CUNAT Front Office Manager

friendly staff, perfect room

Customer review rating 4.0/5

Th. R. Families - 28/12/2021 Confirmed reviews ALL

We had a perfect room, the staff was very friendly and we dined well. The team was doing their utmost to make us feel at home, although the pandemic is still chasing us!!!!

Dear Theodorus, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Nota bene : we have just asked you for your invoice as requested. Best regards, Pierre CUNAT Front Office Manager

Wonderful Stay

Customer review rating 5.0/5

Catherine Couples - 22/12/2021 Confirmed reviews ALL

Centrally located. Lovely friendly staff.

Dear Catherine, First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, Pierre CUNAT Front Office Manager

Well located!

Customer review rating 5.0/5

Jurga S. Families - 22/12/2021 Confirmed reviews ALL

Perfect location. Elegant , historic building . Airy , clean rooms. Extremely comfortable mattresses . Super restaurant . Arty decors . We enjoyed our stay very much! Thank you!

Dear Jurga, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Pierre CUNAT Front Office Manager

Perfect stay

Customer review rating 5.0/5

Anonymous Families - 17/12/2021 Confirmed reviews ALL

All was perfect, thank you very much!

Dear Mr S., We very much appreciate your comments regarding your stay at La Citadelle Metz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, L'Equipe du MGallery La Citadelle Metz

Good stay

Customer review rating 4.5/5

Mrsski Couples - 13/12/2021 Confirmed reviews ALL

Our stay at La Citadelle Metz was part of a reintroduction to travel for us. We hadn’t been to France for 2 years and Metz was part of the itinerary I set out to include some new places with revisited ones. The history of Metz is fascinating and the Citadelle provided a unique perspective. Our room looked out on the chapel of the Templars. Our view was as far as the cathedral. For that alone- I would have given the hotel great marks.

Dear Lois, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle MGallery Hotel in Metz. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Pierre CUNAT Front Office Manager

Good location, very quiet

Customer review rating 5.0/5

Fb Solo - 07/12/2021 Confirmed reviews ALL

Hotel perfectly located, pleasant room, very quiet, check in and check out very efficient and fast. I’ll be back

Dear Mrs B., Thank you for providing us with your valuable feedback. We are very happy to receive such a good review, this way we know that we are doing everything right. It is wonderful to know that you were satisfied with all aspects of your stay and that we managed to meet your expectations. We look forward to welcoming you again for another memorable stay. Best Regards MGallery La Citadelle Metz Team

friendly

Customer review rating 4.0/5

Marcel H. Business - 06/12/2021 Confirmed reviews ALL

restaurant is not the best, was better before. too complicated wine is no good quality

Dear Marcel, We very much appreciate your comments regarding your stay at La Citadelle Hotel MGallery in Metz. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to hosting you again, we remain at your service for any assistance you might need. Best regards, Pierre CUNAT Front Office Manager

Well located, charming hotel, terrible staff!

Customer review rating 1.0/5

Ads Friends - 05/12/2021 Confirmed reviews ALL

Nice hotel, close to the center, charming grounds. Hotel staff unwelcoming, unprofessional - 0 courtesy. Inefficient. Unhelpful, etc....

Dear sir S., Thank you for taking the time to tell us about your experience at La Citadelle Metz MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We were happy to offer you an early check in and a late check out with your card. Maybe there was a misunderstanding and we're sorry. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +33… or at pi… if you wish to discuss this matter in further details. Sincerely Pierre CUNAT Front Office Manager
Customer review rating 4.0/5

Robin M. Families - 14/11/2021 Confirmed reviews ALL

Rented 2 rooms for my family of 6. Rooms were clean and well appointed. One room 121, had a slight mildew smell at the sink, but other than that we were very pleased with our stay. Will definitely be coming back.

Dear family M., Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant ! We have forwarded your feed back to our technical department to check the sink, and we thank you for this information All our teams in la Citadelle is at your disposal for your next stay. Best regards, Pierre CUNAT Front Office Manager

Excelent hotel and extraordinary location

TripAdvisor rating 5.0/5

agomez2020 21/09/2020 TripAdvisor review

The hotel is extraordinary. The "casernes" of the buiding are very well used. Service and accomodations could not be better. As the hotel is enclosed in a park, quiet and silence are the only things you can find. Location could not be better, as it is just feet away from the center of the town.

Dear Guest, Our staff and ourselves would like to warmly thank you for your feedbacks and your stay at La Citadelle Metz MGallery Hotel. They encourage us daily to give the best of ourselves. We are looking forward to welcoming you again ! Best regards, Romain CLEMENT Room Division Manager

Chic Hotel - Disappointing

TripAdvisor rating 3.0/5

C_Martin_0812 Business - 01/09/2019 TripAdvisor review

Unsecured outdoor car park EUR 20 per day -> money making / Voucher drink (Accor Silver) -> Instruction: only a certain kind of drinks possible / Brasserie -> Resto Manager: unfriendly, therefore not eaten

Dear Guest, We thank you of your experience sharing following your stay at La Citadelle MGallery Hotel and we are sincerely sorry for the problems experienced. We thank you for sharing your thoughts, they will allow us to identify and improve the imperfections that need our full attention. In spite of these incidents, we hope to keep your confidence and remain at your service for your next visit in Metz. We hope to have the please to host you again ; please feel free to contact us for any assitance you may need. Best regards, Delphine & Christophe Dufossé

Comfort in the Leafy centre of Metz

TripAdvisor rating 5.0/5

AMACSPORRAN Solo travel - 20/08/2019 TripAdvisor review

Spent a night in The Citadelle Metz and was blown away with the courteous relaxed and professional service given by all the staff in this hotel. My room was spacious and comfortable with every amenity I might ever want. Sleep quality was second to none. In the morning after a very relaxed breakfast you can walk to the close by centre of the city Definitely the place to stay in Metz

Dear Guest, Thank you so much for sharing your experience after your recent stay at the Hotel La Citadelle Metz. It is a real gift for the whole teams who daily work to create magnificent memories to our guests. The team warmly thank you for your loyalty. Loocking forward to welcoming you for your next stay in Metz. Best regards, Delphine & Christophe Dufossé

Bad mood due to bad night in Metz

TripAdvisor rating 2.0/5

V2768BCphilippeg Couples - 07/05/2019 TripAdvisor review

The bed of the superior room where we where upgraded soit totaly smooth and unconfortable at all, the screen of the TV was like my laptop one and the bathrobe were missing ... What an upgrade. In addition to that no information from the receptionnist regarding the parking rate.

Dear Guest, First of all, please let me thank you for taking the time to share your comments with us further to your stay amongst us last week at La Citadelle Hotel MGallery. It is always disappointing for us to learn when one of our guests is not fully satisfied with his experience. I would like to assure you that it is a very uncommon situation that you did not received our car park price upon your arrival, we do care for all our guests. We thank you for sharing your impressions with us, allowing us to identify and correct imperfections that deserve our attention. We hope that the discomfort you experienced has not marred your overall impression about the hotel, and that you will give us a chance to prove you that it was more an isolated incident, rather than the norm.. Warm Regards, Delphine & Christophe Dufossé

An excellent hotel in an interesting location close by the city centre

TripAdvisor rating 5.0/5

jadyenparis Couples - 12/04/2019 TripAdvisor review

Located facing a park next to the 'Governor's Residence' and the Arsenal cultural centre, it was only a short walk to the commercial centre of Metz and then on down to the river and islands. Our room was huge, almost a suite, with separate bathroom, toilet and entrance hall. Although overlooking a through road, the traffic was minimal and the only noise we vaguely noticed was the (usual in most cities !) noise of the garbage collection (too !) early in the morning. For dinner we ate an enjoyable meal in the restaurant paired to a great local red wine sugggested by the sommelier. The restaurant personnel were very friendly and attentive and the chef was kind enough to bid us farewell.

Dear Guest, Thank you so much for your great feedback ! This is a honour that your Moselle experience has been enhanced by staying with us and that our property was able to meet your expectations. Your words regarding the team and the service mean a lot and we thank you sincerely for recommending us and hope we will see you again for your next visit ! Warm regards, Delphine & Christophe Dufossé ​

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