Hotel - Pullman Liverpool
Pullman Hotel Pullman Hotel

Pullman Liverpool Hotel

4.5/5 2,433 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Waterfront Car Park Recommended (Paying)
    • Well-lit Parking Adjacent to Hotel
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hour
    • Opening hours : Week-end 24 hour

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

APPLE3.22 km / 2 mi BARCLAYS BANK4.83 km / 3 mi ERNST AND YOUNG3.22 km / 2 mi HSBC4.83 km / 3 mi KPMG9.66 km / 6 mi PWC6.44 km / 4 mi ROYAL SUN ALLIANCE1.61 km / 1 mi UNILEVER9 km / 6 mi
AVIVA4.83 km / 3 mi BT6.44 km / 4 mi GOVERNMENT3.22 km / 2 mi IBM8.05 km / 5 mi LLOYDS BAKING GROUP4.83 km / 3 mi ROYAL BANK SCOTLAND4.83 km / 3 mi SANTANDER8.05 km / 5 mi

Exhibition and convention centre

ACC LIVERPOOL0.02 km / 0.01 mi

Your meetings and events

From board meetings to gala dinners, our fully flexible meeting and event space with floor to ceiling windows and panoramic views of the Albert Dock is the perfect setting for every occasion.Our stylish and modern meeting rooms are fitted with air conditioning and filled with natural daylight for maximum comfort.

Pullman Liverpool Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KINGS 42 m2 3 m 40 20 18 20 40
ALBERT 64 m2 3 m 65 20 25 25 60
MERSEY 132 m2 3 m 100 40 40 64 80
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 216 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Sky sports in the TV channels
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 ALL Rating 8,637 reviews

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,433 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
25/02/2020 TripAdvisor review
« A wonderful stay at the Pullman, Liverpool »

I stayed at the Pullman for a weekend when visiting my daughter and babysitting. The hotel is stylish, clean and in an excellent location. The restaurant serves quality food. The staff were extremely friendly and helpful.Thank you - I will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roving725725 Thank you for your feed back delighted you had a good stay and we hope to welcome you back soon kind regards Neil Brailsford General Manager

Audrey T. Couples - 20/02/2020 Confirmed reviews ALL
« Well located »

On arrival just after 1.30pm we were told we could not check in as they had been very busy the night before and the rooms were not ready. As Accor members I would always expect my room to be ready. If they knew they were busy they should have planned for this, so this wasn't the best start. Room was nice and as requested on a high floor away from the elevator. Breakfast was OK, but as we had a busy day ahead we went down to breakfast at 7.30am when it opened. Hot food wasn't ready and although we were offered tea and coffee, there was no offer of toast despite the condiments on the table suggesting there was toast. If breakfast opens for 7.30am they should have everything ready.

Anonymous Couples - 20/02/2020 Confirmed reviews ALL
« Well located »

Enjoyed our stay although the overall experience could of been better

L B. Families - 20/02/2020 Confirmed reviews ALL
« “Great location for all interests” »

We were returning guests so perhaps that speaks volumes! The welcome was professional and courteous. Automatically felt at ease and ‘at home’ .

20/02/2020 TripAdvisor review
« Falling to bits, no heating! »

1st room the bathroom door was broken, we called reception twice to request a repair no one came. On going down to reception, receptionist was chatting to the bar staff whilst customers waited! Asked for a new room, after initially refusing the receptionist moved us to a another room. On returning from a meal out the 'new' room was freezing. Staff wouldn't believe heating was broken, sarcastic duty manager finally brought a portable heater. We left hotel without breakfast the following morning and at checkout the receptionist didn't enquire as to the stay only 'all paid, nothing to add, bye'. I complained by email to the Duty Manager the following day and was palmed off without an explanation, apology with a pointless 'points' offer I'll never use at another Pullman. I've also posted a review on Google, the General Manager has responded claiming he'll be in touch, I've not heard from him! Hotel claims to have parking, that's why I'd chosen it, but on arrival it turns out it doesn't! The nearest secure parking is at Q by John Lewis's. All in all little better than an Ibis or Travelodge but with a trendy bar and no crisp machine!! Best avoided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward J, Thank you for your review. I appreciate you bringing this to our attention, please be assured that our aim is to ensure that all our guest have a comfortable stay. I sincerely apologies this wasn't the case for your stay. Kind Regards Jurgita Kinduryte Operations Manager

20/02/2020 TripAdvisor review
« Fab hotel »

We have stayed at the Pullman Liverpool several times and it never disappoints. Amazing quality throughout great staff and service. We alway try for the corner rooms 740 this time which gives amazing views of the city and Mersey great shower great everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jplumhenry123, Your review is really appreciated, thank you for your loyalty to the hotel. Our corner rooms indeed offer some great views of the Mersey river and the city, we are delighted you enjoy it. We look forward to your next visit. Kind Regards Jurgita Kinduryte Operations Manager

Anthony Couples - 19/02/2020 Confirmed reviews ALL
« Amazing location amazing room »

Amazing stay. Room was amazing and staff were amazing. Had food aswell and the woman who served us was extremely helpful and went above and beyond! (Blonde hair girl who isn’t from england) amazing service and I complimented her on how amazing her customer service was.

Anonymous Business - 19/02/2020 Confirmed reviews ALL
« location was convenient for business event »

Pleasant staff. Rooms were nice. Bed was ok, but, terribly uncomfortable pillows

Anonymous Friends - 19/02/2020 Confirmed reviews ALL
« Good looking hotel, below average stay »

Shower in our room wouldn’t run hot, hairdryer didn’t work. Most importantly our friends room was given away and you didn’t find them one as you “were full” until 02:00 in the morning. We had all arrived at the hotel to leave our bags by 11:00 that morning. We knew we couldn’t check in until after 14:00, so a simple process where you take the name of people leaving a bag before check in, which gives a fairly clear indication that they will be back later, would mean you have a idea of which of your guests are going to turn up. Really basic process which would have significantly improved the stay of at least six guests last Saturday.

Brenda G. Couples - 19/02/2020 Confirmed reviews ALL
« ISSUES ALL SORTED »

This was a complimentary stay as our previous 2 stays had 'hiccups' - Rayner arranged this stay for us as compensation

Andrew S. Business - 19/02/2020 Confirmed reviews ALL
« both »

professional friendly efficient

Anonymous Couples - 19/02/2020 Confirmed reviews ALL
« Really enjoyed everything I only wished I could stay longer »

Well located, nice staff and a cool hotel. Booked through a giftbox

Ella Couples - 19/02/2020 Confirmed reviews ALL
« Good stay »

The room was spacious, very clean and comfortable. We had everything we needed and staff were happy to help with any questions we had. Would definitely stay again

Richard V. Couples - 18/02/2020 Confirmed reviews ALL
« Great weekend »

Another faultless stay in this hotel. Food delicious rooms immaculate and the showers are divine...

Couple F. M. Couples - 18/02/2020 Confirmed reviews ALL
« Friendly staff, lux amenities and modern design »

I always enjoy my stay at this hotel. Affordable luxury design and amenities with staff that go above and beyond

Gwyn Couples - 18/02/2020 Confirmed reviews ALL
« Great location, great welcome »

The hotel is nicely located on the banks of the Mersey, close to Albert Dock and next to the M&S Bank arena. The staff were very welcoming and the rooms will equipped and comfortable.

Terry H. Couples - 18/02/2020 Confirmed reviews ALL
« GOOD STAY »

NO FRESH AIR VERY STUFFY ROOMS

Alun T. Families - 18/02/2020 Confirmed reviews ALL

Nice rooms, good food, courteous and helpful staff but the admin side is dreadful. Additional payment of £34 was debited from my account 7 weeks after my stay without my knowing. I am now seeking to claim this back.

Callum H. Couples - 17/02/2020 Confirmed reviews ALL
« Amazing stay »

As soon as we arrived we got a free upgrade to a bigger room. The service was amazing and the room was immaculate.

Geoffrey Couples - 17/02/2020 Confirmed reviews ALL
« Relaxing stay »

Everything understated and efficient. Good sound insulation for sleeping. Welcoming, helpful staff.

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