Pullman Liverpool Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 9,738 reviews

ALLSAFE approved hotel

Information message

Pullman Liverpool
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+ 25 Services

Hotel extras

  • Liverpool Waterfront Car Park - Hotel Discount £12 per 24 hours

  • Walking distance to Royal Albert Dock and Tourist Attractions

  • An ALLSAFE Clifton certified hotel

  • Complimentary High Speed Wi-Fi

  • On site with Cruise Terminal, Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
united kingdom

Fax: (+44)01519451001

Check-in from 15h00

Check out up to 12h00

  • LIVERPOOL ONE BUS STATION: 

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS:53.396407, -2.989419

Companies

  • APPLE 3.22 km / 2.0 mi
  • AVIVA 4.83 km / 3.0 mi
  • BARCLAYS BANK 4.83 km / 3.0 mi
  • BT 6.44 km / 4.0 mi
  • ERNST AND YOUNG 3.22 km / 2.0 mi
  • GOVERNMENT 3.22 km / 2.0 mi
  • HSBC 4.83 km / 3.0 mi
  • IBM 8.05 km / 5.0 mi
  • KPMG 9.66 km / 6.0 mi
  • LLOYDS BAKING GROUP 4.83 km / 3.0 mi
  • PWC 6.44 km / 4.0 mi
  • ROYAL BANK SCOTLAND 4.83 km / 3.0 mi
  • ROYAL SUN ALLIANCE 1.61 km / 1.0 mi
  • SANTANDER 8.05 km / 5.0 mi
  • UNILEVER 9.0 km / 6.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Your meetings and events

From board meetings to gala dinners, our fully flexible meeting and event space with floor to ceiling windows and panoramic views of the Albert Dock is the perfect setting for every occasion.Our stylish and modern meeting rooms are fitted with air conditioning and filled with natural daylight for maximum comfort.

Room descriptions and layouts

meeting rooms

From 1 to 100 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Lectern

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

9,738 reviews

TripAdvisor Rating 4.5/5

2,729 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely stay

Customer review rating 5.0/5

Kmb Couples - 22/01/2022 Confirmed reviews ALL

Nice hotel , lovely staff , good breakfast, comfortable rooms

Dear Kate, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Great experience

Customer review rating 4.5/5

Jay Couples - 21/01/2022 Confirmed reviews ALL

From check in to check out it was a great stay. Professional and friendly staff, extremely clean hotel and room, very quiet hotel. I was very impressed with their security measures too , I felt very Safe. Great breakfast with abundant choice. Great location with lovely entertainment and bars restaurants a short walk away, and beautiful sunsets you can catch as you walk back to the hotel. Will definitely be staying again!

Dear Chloe, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

good position ,but we had a little difficulty finding you, may be our sat nav needs updating, a few road signs mat have helped

Customer review rating 4.5/5

Colin F. Couples - 21/01/2022 Confirmed reviews ALL

everything in the hotel was fine, clean. polite staff, really good breakfast ( mushrooms to die for), brilliant shower, yes very good

Dear Colin, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Relaxing

Customer review rating 5.0/5

John T. Couples - 20/01/2022 Confirmed reviews ALL

We often stay to recharge our batteries and once again it was an excellent stay thanks will always go to Rebeckah for her excellent customer service never fails to disappoint thanjs

Dear John, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Brilliant weekend in Liverpool

TripAdvisor rating 5.0/5

Christopher H 20/01/2022 TripAdvisor review

How could one possibly have a great weekend in Liverpool in the middle of January? We did and it wasn't difficult with the Pullman as our base. The hotel is surrounded by the most interesting set of restaurants, museums, bars and places of interest all with the Mersey as their backdrop. The hotel was fantastic-from the first moment we walked through the front door and were greeted by Katie at the front desk, to the service in the restaurants, the room cleaning staff-they were all friendly and helpful without exception.

Dear Christopher Thank you for using us as a base to explore our amazing city. Delighted you had a good stay and thank you for your kind words about the team especially Katie I will ensure these are shared. We hope to welcome you back soon? kind regards Neil Brailsford General Manager

Great stay

Customer review rating 5.0/5

Anita Couples - 19/01/2022 Confirmed reviews ALL

Celebrated boyfriend’s birthday and had a great time at the hotel!

Dear Anita, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Great location, amazing views!

Customer review rating 4.5/5

C H. Couples - 19/01/2022 Confirmed reviews ALL

We had a wonderful time in Liverpool celebrating our wedding anniversary. The room had amazing views over the river so we could enjoy the sunrise and sunset. The staff were super friendly and helpful. Thank you.

Dear Caroline, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Luxurious

Customer review rating 5.0/5

Amy Couples - 19/01/2022 Confirmed reviews ALL

Just amazed. We don’t often treat ourselves but I’m so glad we trusted Pullman on this one. First, we managed to get the last choice for River view vs City view. My goodness was I happy with the River View which actually had both views of the river & the city!! Second, every single interaction with staff from the check in people, to the restaurant, bar & cleaning staff was soooo friendly. I know scousers are a friendly bunch (half my family are Scouse) but to experience this in a 4* hotel even when we did use a voucher would be unheard of in the south of England. My partner even said multiple times to me how the staff we just so nice & welcoming. Third, the location was perfect for getting around the city, as well as straightforward access to the motorway with minimal driving through the town. The discounted car park rate is probably among the cheapest you’ll find for any hotel in Liverpool. Cooked Breakfast was really good & fresh though the fruit could do with being covered & refrigerated as that wasn’t so good. Despite an event at the arena next door, it was actually really quiet in the Pullman & parking was very easy. I was in & out seeing family & it was never difficult to find a parking space even in the middle of the afternoon on the weekend. The rooms were stunning. Simply stunning. I was amazed at the quality of everything & it really felt like you were the main character. Absolutely loved this place & would 100% stay here again.

Dear Amy, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Excellent

Customer review rating 5.0/5

Ruth M. Couples - 18/01/2022 Confirmed reviews ALL

Had a couple of minor issues on arrival but they were quickly resolved by your excellent staff.

Dear Ruth, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Good stay

Customer review rating 4.0/5

Alex Couples - 18/01/2022 Confirmed reviews ALL

Very welcoming staff, easy check in and out and comfortable quiet room.

Dear Alex We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

Excellent location, brilliant service all round

Customer review rating 5.0/5

Rachel T. Couples - 18/01/2022 Confirmed reviews ALL

We had a lovely stay, the hotel's location is perfect and the customer service in all departments was excellent.

Dear Rachel We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

Excellent Location, Helpful and Friendly Staff

Customer review rating 4.0/5

Mp… Couples - 18/01/2022 Confirmed reviews ALL

Location of the hotel was excellent for going into Liverpool City centre. Stayed in a Suite and the room was also excellent. Only a few little things let it down. The mini bar being completely empty on arrival but once we notified reception, it was quickly restocked. One the day of arrival the room wasn't very clean. It looked like it had been rushed as there were left over "Happy Birthday" glitter symbols from the previous guests. It was cleaned up by housekeeping the next day but in these times when we are trying to keep everything spotlessly clean, things were missed. Overall hotel was nice and I'm going back next week in the Suite again for 2 nights.

Dear Matthew, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Good All Round....

Customer review rating 4.5/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

2 night stay in executive room, close to all Liverpool as to offer...

Dear Ian, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Excellent location, great hotel spacious rooms

Customer review rating 5.0/5

Al P. Business - 18/01/2022 Confirmed reviews ALL

Just an excellent hotel

Dear Altas, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Great weekend break

Customer review rating 5.0/5

Amanda Friends - 18/01/2022 Confirmed reviews ALL

The Pullman is well located in the dock area. Close enough to be able to walk to city centre attractions, but slightly to the side to ensure it was peaceful and relaxing too. Room and bed was really comfortable, and the staff were really friendly and very helpful. Good also to have a reasonably priced car park next door.

Dear Lizzy, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

The hotel amazing I really enjoyed

Customer review rating 5.0/5

Nissrin A. Couples - 18/01/2022 Confirmed reviews ALL

Amazing hotel and great stuff

Dear Nissrin, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Good but could be better

TripAdvisor rating 4.0/5

Iain C 18/01/2022 TripAdvisor review

The room was very clean with the exception of the coffee/tea tray. And even after we remarked on this not a lot happened until we complained again. The cleaner let the hotel down. Plus, the room temperature was like the inside of a freezer. We had to request two oil heaters to raise the temperature to anything like habitable. But - the service from Becky Hird in Guest Services and Taylon on reception was superb. We wish them to be recognised.

Iain Thank you for your review and feedback that is so valuable to us, most appreciated and will be used to help us ensure we are delivering a consistent high level of experience for our guests. I will ensure your kind words are shared with Becky and Taylon We hope to welcome you back soon. kind regards Neil Brailsford General Manager

Good hotel on the waterfront

Customer review rating 4.5/5

Lars Couples - 17/01/2022 Confirmed reviews ALL

Friendly and helpful check in. We got a nice upgrade to a corner room on the top floor with a view of the river. A very friendly an attentive restaurant manager during dinner. Excellent dinner but it took a little longer than necessary since the restaurant was quiet. Very nice breakfast too. Checkout was as good as check in!

Dear Lars, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Lovely stay all staff very friendly

Customer review rating 4.5/5

Julie G. Couples - 16/01/2022 Confirmed reviews ALL

Came to see Les Mis in the empire theatre..Staying in the Pullman added to the great time we had .

Dear Brian, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Amazing hotel!

TripAdvisor rating 5.0/5

Sharkey79 31/12/2021 TripAdvisor review

Brilliant stay in a great hotel. Brilliant service. Very nice clean comfortable rooms that are well equipped and very quiet and comfy. Great bar and great location. Would highly recommend a stay here and look forward to our next visit.

Dear Sharkey79 Thank you for your review and kind words. Delighted you had a good stay and really appreciate your recommendations that are important to us and most appreciated. We hope to welcome you back later in the year. kind regards Neil Brailsford General Manager

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