Grand Mercure Rio de Janeiro Riocentro 5 stars

Customer review rating 4.5/5 6,266 reviews

Grand Mercure Rio de Janeiro Riocentro
See on a map
+ 24 Services

Hotel extras

  • Free WIFI, kids' space, pool, fitness center and sauna

  • Events spaces with capacity for up to 600 people.

  • Near Galeão International Airport

  • BRT, free car park and helipad

  • Free shuttle service to the beaches and shopping centers

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Rio de Janeiro Riocentro

Av Salvador Allende 6555
22780160
rio de janeiro
brazil

Tel: +552121531800

Fax: (+0)0

Check-in from 14h00

Check out up to 12h00

  • By plane

    ANT CARLOS JOBIM At 34km / 21.13 miles

  • By plane

    SANTOS DUMONT At 38km / 23.61 miles

  • By helicopter

    JACAREPAGUÁ At 8km / 4.97 miles

GPS :-22.98061916, -43.41087705

Companies

  • ABBOTT 6.4 km / 3.98 mi
  • BHS 9.6 km / 5.97 mi
  • BIOMEURIEUX 11.4 km / 7.08 mi
  • BROOKFIELD 11.7 km / 7.27 mi
  • ESSO 8.7 km / 5.41 mi
  • GSK 8.9 km / 5.53 mi
  • LAB BAGÓ 11.1 km / 6.9 mi
  • LAB SERVIER 8.0 km / 4.97 mi
  • MERCK 11.0 km / 6.84 mi
  • MODEC 5.5 km / 3.42 mi
  • PROJAC 7.3 km / 4.54 mi
  • REXAM 12.1 km / 7.52 mi
  • ROCHE 11.0 km / 6.84 mi
  • SHELL / RAIZEN 11.6 km / 7.21 mi
  • WEATHERFORD 11.8 km / 7.33 mi
Companies

Your meetings and events

4 meeting rooms for 10 to 40 people2 rooms for 120 people1 room for 250 people

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • WIFI access

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Room measuring 301 sq. ft. (28 m²) available with either twin beds or double bed, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar and telephone. Suite measuring 700 sq. ft. (65 m²) with double bed, lounge, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar, telephone and butler service.

Superior Room - 1 Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room

Superior Room - 2 Single Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room

Luxury Room with 1 Double Size Bed and lake views

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room

Luxury Room with 2 Single Size Beds and lake view

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room

Luxury Room with 1 double bed and balcony

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

BRISA RESTÔ

Type of cuisine: Regional

Stylish Brazilian cuisine served for lunch and dinner using local ingredients. Original menus featuring simple yet sophisticated aromas.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DO LOBBY

Non contractual photo

The taste of Brazilian coffee at the bar serving traditional local drinks, such as the "Caipirinha", and tropical juices accompanied by local snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,266 reviews

tripadvisor

TripAdvisor Rating 4.5/5

563 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

All services works very well

Customer review rating 4.5/5

Anonymous Families - 08/03/2020 Confirmed reviews ALL

Foods are delicious and staff are lovely.

Dear Mercio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Good stay

Customer review rating 4.5/5

Anonymous Friends - 06/03/2020 Confirmed reviews ALL

Awesome

Dear Christie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

PERFECT STAY

Customer review rating 4.5/5

Weslley O. Friends - 01/03/2020 Confirmed reviews ALL

EVERYTHING WAS VERY GOOD.

Dear Weslley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Loved it

Customer review rating 4.5/5

Leonard F. Solo - 28/02/2020 Confirmed reviews ALL

It being my first trip to Brazil I had a lot to be apprehensive about including my lodging. When I arrived that was quickly taken from me by the hotel staff. Marco my guest rep quickly got upgraded me from the twin beds I reserved to a single queen. The room was everything I could ask for clean and orderly. Any time I had questions I knew I could take them to the desk and they would find answers. They even attempted to help me when a travel company I contracted through Expedia didnt show up to pick me up for the Carnaval. Larissa was great at the bar and Amanda was great at the Customer Service Desk. Everyone was great! My only minor complaint was I knew nothing about the Carnaval events staged at the hotel and was unable to attend due to crowd size. I wish it was advertised to me before I arrived so that I could have signed up. Other than that, man I loved that hotel.

Dear Leonard F., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that you didn´t participate in our Carnival Feijoada. It will happen again on 02/12, next Saturday of Carnival in 2021. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Safe location, friendly staff

Customer review rating 4.5/5

Pierre Solo - 19/02/2020 Confirmed reviews ALL

I stayed a week at this property and enjoyed the service overall. I do think some of the amenities could be better utilized like the roof top restaurant which is mostly closed accept for special events. The pool is also lacking any ambiance.

Dear Guest Pierre, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro Riocentro

Good

Customer review rating 4.5/5

Andrea S. Business - 14/02/2020 Confirmed reviews ALL

Great help and support from Marco at the reception desk

Dear Andrea S. C., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

show

Customer review rating 4.5/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

legal

Sr. Jefferson V., Agradecemos os seus comentários no seguimento da sua estada no Grand Mercure Rio de Janeiro Riocentro. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

I would say is well located for those who have business at RioCentro.

Customer review rating 4.5/5

Perola T. Business - 27/01/2020 Confirmed reviews ALL

The room was not so clean. There were traces of feces in the toilet. Kits amenities were very simple and the quality was not so good. The strong point was the service provided by the restaurant and the room service team, in addition to Felipe from Front Desk.

Dear Perola T., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Excelente

Customer review rating 4.5/5

Martin Couples - 10/01/2020 Confirmed reviews ALL

Muy recomendable

Estimado Martin, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Slow service

Customer review rating 4.5/5

Wander P. Families - 29/12/2019 Confirmed reviews ALL

Too expensive, sauna toilets dirty , I had to ask for shampoo 4 times , card key did no work once , curtain too clear .

Dear Wander P., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Tax

Customer review rating 4.5/5

André R. A. Families - 24/12/2019 Confirmed reviews ALL

My wife was hosted at the hotel and I arrived few days laters to join her for 1 night. I was taxed,

Dear ANDRE ROBERTO A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Love this hotel ( view amazing)

Customer review rating 4.5/5

Jane Friends - 15/12/2019 Confirmed reviews ALL

Ee stayed at this hotel mostly because of its location ( near the convention centre RIO CENTRO. The hotel exceeded my expectations, excelent customer serviced, amazing view, all in one great!

Dear Jane Lucia Mayrink L., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Excelennt

Customer review rating 4.5/5

Rodrigo A. B. Friends - 14/12/2019 Confirmed reviews ALL

The hotel is great. The staff is very professional and helpful. The building is very clean, modern and spacious. The food 10 points. I am delighted and would come back.

Dear Rodrigo Alejandro B., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Not bad.

Customer review rating 4.5/5

Marçal S. Business - 15/11/2019 Confirmed reviews ALL

I just stayed for a night. All was fine but the restaurant had nothing special and was less than ok.

Dear Marcal de Cavalcante Andrade S., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations about Restaurant. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro Riocentro

Joyful

Customer review rating 4.5/5

Vinicius F. Couples - 13/11/2019 Confirmed reviews ALL

Nice service, nice staff

Dear Talita Maria Bruno O., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry about the late check in. It´s not reglar service of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Very good

Customer review rating 4.5/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Very friendly hotel staff, always available to help. Very good accommodation.

Dear Valeria B., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Good

Customer review rating 4.5/5

Dimple Business - 05/11/2019 Confirmed reviews ALL

Stay was really good and safe. Some services are really good such as I have been given an iron when asked, an adapter for plug point , wake up call etc. But I would like to bring to your kind attention about certain things what I experienced during my stay. One is I didn’t find a security person in front of the hotel lobby in the early morning 6am of October 30th Wednesday .Only one receptionist was there in the desk and he was not aware of the fact that I was standing just in front of the hotel lobby outside and taking photos of the sunrise and suddenly a group of drunken guys came in a car and they were screaming and shouting at me, one huge guy even jumping out of the car to grab me. I was really shocked and have to move from there, literally saying ran back to my room as I felt unsafe outside my room. Another thing I found is there is no proper service of normal drinking water to the rooms, as we have to go to the reception and get it in a bottle which I wasn’t able to as I didn’t bring a bottle with me. It is also difficult to have food from restaurant as I have to ask what each one is to the waiter as he knows only Portuguese and he helped me with the google translator .The serving guys in the restaurant have a nice attitude though they don’t know English.

Dear Dimple A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Average

TripAdvisor rating 4.5/5

SiViValim Couples - 16/10/2019 TripAdvisor review

The room is beautiful, but the cleanliness is poor. The room was dirty and it smelled bad. The lighting disturbed sleep and made us wake up earlier, but the location and structure of the hotel are worth it.

Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Wonderful staff, great room, rather dysfunctional relationship with restaurant

Customer review rating 4.5/5

Anonymous Business - 15/10/2019 Confirmed reviews ALL

I really enjoyed my stay — your staff could not have been nicer, and the room was very nice with an extremely comfortable bed. I would like to raise your relationship with the on-site restaurant, which is obviously independently operated, as an area for improvement. The staff at the restaurant, like those at the hotel, were absolutely wonderful. But your operating relationship with them doesn't work seamlessly. When I ordered room service, I was surprised to be asked for immediate payment — I have never experienced that in any other hotel worldwide. Moreover, this meant that the restaurant employee had to return with the receipt. Another example is the lack of catering at your wonderful and popular pool area. There is no bar staff available by the pool, there not even a phone available to call them — just a Whatsapp number that was not monitored. So in my view, the one change you could make that would improve the experience at your hotel would be to integrate your relationship with the restaurant much more.

Dear Hans Christofer Malcolm Von S., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence about the staff of restaurant and immediate payment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Excellent - a home away from home at Rock in Rio!

Customer review rating 4.5/5

M Solo - 15/10/2019 Confirmed reviews ALL

Excellent service at check in, nice room, good breakfast, helpful staff - brilliant!

Dear Maximilian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby