Hotel - The Royal Surakarta Heritage - MGallery Collection
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Royal Surakarta Heritage - MGallery Collection

4.0/5 810 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ADI SUMARMO
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

GRAHA WISATA0.5 km / 0.31 mi

Your meetings and events

The hotel's modern meeting facilities are suitable for business and social events, with professional meeting equipment and LCD projectors available. The vibrant meeting rooms are perfect to stimulate the creative energy of your delegates.

The Royal Surakarta Heritage - MGallery Collection Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SRIKATON 36 m2 3 m 30 18 0 12 20
TRUNTUM 115 m2 3 m 160 50 0 78 60
SIDOMUKTI 1 257 m2 3 m 280 110 0 160 120
SIDOMUKTI BALLROOM 494 m2 3 m 420 160 0 200 200
    • Screen
    • Flipchart
    • Podium
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living.Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

  • 150 rooms
  • 71 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 ALL Rating 2,422 reviews

Our guest reviews for
The Royal Surakarta Heritage - MGallery Collection

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 810 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
A. S. Families - 03/12/2019 Confirmed reviews ALL
« Wondeful »

Beyond my expectation...

B. A. Business - 30/11/2019 Confirmed reviews ALL
« Nice hotel »

Friendly staff, gym area was great

Lily S. Families - 28/11/2019 Confirmed reviews ALL
« Lovely stay. »

The hotel staff were so friendly. Great room.

Martin Families - 25/11/2019 Confirmed reviews ALL
« strategic location »

I stay many times in Royal Surakarta Heritage. It will be my priority hotel during my trip to Solo City.

Dedi I. S. Families - 19/11/2019 Confirmed reviews ALL
« The wedding anniversary age travel »

Nice and cozy hotel, one of the best hotel in Indonesia with proved by MURI .. closed to traditional market in Solo, Pasar Gede, Klewer one of famous traditional BATIK market

H. Families - 19/11/2019 Confirmed reviews ALL
« Hotels »

The hotel is awesome.. The service is excellent..

Nina A. Families - 18/11/2019 Confirmed reviews ALL
« Reccomended »

The room is clean, the hotel is cheap

Teguh R. Couples - 18/11/2019 Confirmed reviews ALL
« Java Culture feels »

Java culture feels inside hotel and inside hotel room...

Anonymous Couples - 17/11/2019 Confirmed reviews ALL

Air con didn’t work. Light was dim.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marshella S., Thank you for sharing your stay experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We truly appreciate your feedback regarding ac and light. I am sorry that your experience did not meet your expectations, allow me to express a sincere apology. Please be assured that we are taking the right steps to resolve the problem you mentioned and prevent the problem in the future. We appreciate your attention, and our hope that you will give us the opportunity to serve you better in the near future. Sincerelly, Ridho Andani Front Office Manager

B. N. Couples - 15/11/2019 Confirmed reviews ALL
« Nice hotel with good location »

This is second time for us staying at this hotel. Room is nice, however i think the towels should be replaced as ours look worn out. During check out also something bothers us since we have been queuing for the receptionist to assist us but suddenly someone just skip the line and yet the receptionist welcomes her instead of denying her and ask her to wait for her turn. So i just put the key and left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. B., We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback about the room. We will address your review and concerns with our team and work to improve for the future and it is our hope that your perception of our service will not become permanently marred by this past visit. Thank you once again for sharing this with us. We hope to see you again in the near future. Sincerelly, Ridho Andani Front Office Manager

K. Solo - 14/11/2019 Confirmed reviews ALL
« Satisfied »

The hotel design interior is classic with some ornament at lobby. Food is moderate taste. We suggest that roof across restaurant must be clean frequently because few dirty material deposit in the top.

Mohamad Y. Z. Business - 13/11/2019 Confirmed reviews ALL

Nice to see the combination of modern hotel with ethnic Javanese stuff

F. Families - 11/11/2019 Confirmed reviews ALL
« good »

everything is good except the air conditioner not cold

A. Z. Families - 11/11/2019 Confirmed reviews ALL
« The ambiance and Java's hospitality »

The hotel has good ambiance and lovely Java' hospitality. and also, the location so strategic in the heart of Solo, my family satisfied that. However, there are several notes to improve the quality: 1. The toilet has no exhaust, therefore every time its wet, and sometimes smell came up after a couple hours 2. Everyday, no variation from breakfast and actually, 120K rupiah is quite expensive for that kind food, especially in Solo whose famous with cheap cost life

Y. Business - 04/11/2019 Confirmed reviews ALL
« its good »

its good to have an experience there..a unique hotel with all things full of culture and heritage of Indonesia

J. A. Couples - 04/11/2019 Confirmed reviews ALL
« Your hotel makes the most perfect weekend I've ever had »

I love the way your staff let me did an early check in without any additional charge. The hotel and room's ambiance is so 'njawani', and I like the cookies & the singkong balado in my room because the singkong balado reminds me to my childhood. However, it was quite disappointing to know that your breakfast is not as great as your other services. Sorry to say, I'm a 5 star hotelier too based in Jogja. Don't mean to underestimate your hotel, but your breakfast is quite disappointing :( I know you can do better for it. I think it was just because I stayed with you together with a group booking, so sometimes the F&B team might be overwhelmed when preparing the breakfast.

Fina Couples - 02/11/2019 Confirmed reviews ALL
« Okay »

The room is kinda dark for me, and the air con is not cold enough.. but the staff are very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siswanto E., We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback about the staff services. Your concern about the room and aircon will be our concern to improves. Thank you once again for sharing this with us. We hope to see you again in the near future. Sincerelly, Ridho Andani Front Office Manager

D. Couples - 23/10/2019 Confirmed reviews ALL
« Best location , the hotel staff very helpful, nice abd friendly »

The location is very strategic , near to Kampung batik, keraton, and the best solo food . Unfortunately we got the room with air con not working well and bed was not comfortable, which made sound everytime we move. So disturbing

V. T. Families - 21/10/2019 Confirmed reviews ALL
« Half Hearted Service »

Hi, Thank you for the opportunity given to us to fill up the survey. At first, we did the booking online. We decided to stay at Accor Group Hotel because of its well managed brand and I knew how accor hospitality should be. Used to work in sofitel sydney. So, me and my family decided to stay at M Gallery solo for what the hotel offers. Ambience and design. Very unique javanesse style design and when we booked online, pictures really attracted us. So we finally booked it. When we arrived at the hotel, we were welcomed with friendly staff and really great service. Check in was quick and we went to room directly. We expecting a nice convenient room, but unfortunately room was old, small room, really it seems like the hotel try to maximise the space without thinking the comfort of the guess. Very uncomfortable to move and looks like everything was Left from the old hotel management prior managed by accor. bed was uncomfortable, spring not good, old bed, aircond wasnt cold enough although changed the temp into the lowest setting. Rang the engineering at night, fixed but still not cold enough. Terrible. We finally fell a sleep with just fan blowing from the aircond sistem. Bathroom's shower wasnt replaced with new one. Was old and drainage sistem for the bathup not well. the worst thing was like we thought the hotel wasnt fully booked, but why we got so small room. If u have better option. Correct me if im wrong at this. Sorry. We thought this way because during breakfast around 9/930. Breakfast was so quiet. Not much people around. We want to try the breakkie, however the visual appealing some of the dishes wasnt well appealing. Cant have my appetite. Some were cold and dry and some warm. The only thing i had was the bubur sumsum. Was really good in taste. each floor wasnt cool. Temp was humid and hot. So, overall we think that The hospitality not executed well and half hearted. Unfortunate for this. But we expect next timecould be better. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear t. V., Thank you for taking the time to tell us about your stay experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We appreciate so much your comments and rating. I am sorry that your experience did not meet your expectations, allow me to express a sincere apology. Please be assured that we are taking the right steps to resolve the problem you mentioned and prevent the problem in the future. On the other hand, thank you for your positive comments about the friendly staffs when you check in. We appreciate your attention, and our hope that you will give us the opportunity to serve you better in the near future. Sincerelly, Ridho Andani Front Office Manager

J. Solo - 19/10/2019 Confirmed reviews ALL
« Not as good as I expected »

Judging from the room I have got that night, I will not choose this hotel for my next trip to Solo. Staff are good but the condition of the room is way below the value I paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sugiarto J., Thank you for taking the time to tell us about your stay experience at The Royal Surakarta Heritage Solo - MGallery Hotel Collection, and thank you for stay with us. We appreciate so much your comments and rating. I am sorry that your experience did not meet your expectations, allow me to express a sincere apology. Please be assured that we are taking the right steps to resolve the problem you mentioned and prevent the problem in the future. On the other hand, thank you for your positive comments about the staffs. We appreciate your attention, and our hope that you will give us the opportunity to serve you better in the near future. Sincerelly, Ridho Andani Front Office Manager

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