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The Royal Surakarta Heritage - MGallery Collection 5 stars

Customer review rating 4.2/5 2,783 reviews

ALLSAFE approved hotel

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The Royal Surakarta Heritage - MGallery Collection
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+ 21 Services

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air conditioned
  • ADI SUMARMOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

The Royal Surakarta Heritage - MGallery Collection

Jl Slamet Riyadi No 6
57111 solo
indonesia

Tel: +62271666111

Fax: (+62)271666530

Check-in from 14h00

Check out up to 12h00

  • TIRTONADI : 

  • By plane

    ADI SUMARMO At 10km / 6.21 miles - Shuttle paying

  • By plane

    ADISUMARMO AIRPORT At 10km / 6.21 miles

  • By train

    BALAPAN STATION At 1.2km / 0.75 miles

  • By train

    SOLO BALAPAN At 2km / 1.24 miles

GPS :-7.571785, 110.828656

Exhibition centre

  • GRAHA WISATA 0.5 km / 0.31 mi
Exhibition centre

Your meetings and events

The hotel's modern meeting facilities are suitable for business and social events, with professional meeting equipment and LCD projectors available. The vibrant meeting rooms are perfect to stimulate the creative energy of your delegates.

Room descriptions and layouts

6 

meeting rooms

From 1 to 220 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Podium

  • WIFI access

  • Slide projector

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The Royal Surakarta Heritage is completed with 150 beautifully appointed rooms and are reflecting Javanese ambiance wrapped in modern facilities, enabling its occupant to enjoy of the local culture without losing the beauty of contemporary living. Designed to cater the needs of business and leisure travellers, all rooms are featured with a dedicated work area, in-room bars, satellite TV channel, free high speed Internet access, and premium coffee and tea-making facilities.

SUPERIOR ROOM,1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 4
  • Area: From 31 m² / 334 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone

EXECUTIVE ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

EXECUTIVE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 41 m² / 441 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

SRIKANDI

Type of cuisine: International

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Lunch

10:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICATESSEN PASTRY AND LOUNGE

Non contractual photo

Offers many variants of cakes, pastry, bakery and sweet bread in the midst of intricate Javanese fine arts galore.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIRTO TEDJO POOL BAR

Non contractual photo

Set next to a chic semi-outdoor pool, Tirto Tedjo Pool Bar is a pure haven for epicureans. Relax and rejuvenate with refreshing cocktails and exquisite light dishes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
The Royal Surakarta Heritage - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,783 reviews

tripadvisor

TripAdvisor Rating 4.0/5

851 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great for honeymoon

Customer review rating 4.0/5

Fira Couples - 05/05/2021 Confirmed reviews ALL

I spent two nights here with my husband. The hospitality is very warm, secure and according to health protocol. Located well in the center of the city. Furniture are so nice, so strong of Javanese cultural. But some parts were broken. The food was okay, but not that delicious. The price was so great for Executive room and all its benefit. Buffet package/ iftar was more delicious than the breakfast menu. Sadly we couldn’t have buffet for breakfast. The Aircond in my room was not that cold. Please fix it. And the wake up call was so annoying. I told the staff not to call for wake up / sahur. But still rang.

Dear RI, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive good feedback for our standards of service, hospitality and our health protocol standard. However, It is regretful to hear that you had an unpleasant experiences during your stay. Allow me to express my sincere regret and apologies as I am distressed that we fell short of your expectations. We have shared your feedback and delivered a strong message to department head concerned to take an appropriate action to ensure this type of unpleasant experiences never happen in the future. Our commitment is guest satisfaction and we do hope that we will have another chance to please your needs and create better memories at The Royal Surakarta Heritage Solo Sincerely, Toat Edi Wijaya General Manager

Excellent location, closer to local market, Pasar Gede and Pasar Klewer Solo

Customer review rating 4.0/5

J. A. Business - 05/05/2021 Confirmed reviews ALL

1. Good breakfast 2. Excellent location closer to many restaurants. 3. Housekeeping need to replace bedding daily.

Dear AJC, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. We are very happy to know that the breakfast we provide is in accordance with your expectations and our prime location suit with your activities. Regarding the housekeeping, I have shared your feedback and delivered a strong message to department head concerned to take an appropriate action to ensure this type of unpleasant experiences never happen in the future Once again, thank you for sharing your stay experience, we look forward to welcoming you at the next opportunity. Greetings, Toat Edi Wijaya General Manager

Comfort stay

Customer review rating 4.0/5

Destiya Couples - 30/04/2021 Confirmed reviews ALL

Check in and check out were done quickly. Staffs are all nice and very polite. Room was so clean and well maintained. Every equipment worked well. We loved the bathub so much. The only one that not worked well was the wifi. Although there was an access point placed in the room, the signal was so weak and we can barely connect to the internet. A little bit dissapointment was when breakfast was served as a la carte (i'm not sure if the terms is correct). I don't know if that was because of pandemic or it was fasting period, but I think if the guesses are informed before placing booking that should be really great. Because sometimes we book hotel just for staycation and one of the consideration when choose a hotel is the breakfast food. Fortunately the breakfast, although not as expexted, was very tasty. However overall we really like the hotel and enjoy our stay there.

Good room, good breakfast, good location and all staff very humble and nice

Customer review rating 4.5/5

Sisca N. Families - 25/04/2021 Confirmed reviews ALL

The next time we visit solo. We definitely be staying here again everything was amazing ☺️

Lift took too long

Customer review rating 3.0/5

I. Business - 23/04/2021 Confirmed reviews ALL

I don't know if only me who felt so long for waiting lift to open I saw from 7 not stop at 5 but straight directly to LB

Dear ELI, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Excellent Service

Customer review rating 4.5/5

M. A. Solo - 22/04/2021 Confirmed reviews ALL

I accidently left my item and the staff are very helpful.

Dear AAM, Thank you for choosing The Royal Surakarta Heritage Hotel and giving a good review of our hotel. It is very encouraging to hear that our standards of service and hospitality can meet your wishes and expectations, we continue to do our best to ensure that all our guests have the best possible stay. We look forward to welcoming you back to our hotel on your next visit! Warm Regard, Toat Edi Wijaya General Manager

Strategic location

Customer review rating 4.0/5

Koesbiyantoro Families - 19/04/2021 Confirmed reviews ALL

Make easy to explore around solo

Dear KE, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. I am delighted you enjoyed your stay and our central location enabled you to experience the best of Solo. We look forward to welcoming you back in the near future Sincerely, Toat Edi Wijaya General Manager

well located

Customer review rating 3.0/5

L. Families - 16/04/2021 Confirmed reviews ALL

need attention for cleanliness of room and surroundings

Dear NL, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Enjoyable cultural stay

Customer review rating 4.5/5

Lia A. Families - 13/04/2021 Confirmed reviews ALL

Super rich cultural hotel

Dear L AF, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Good value for money

Customer review rating 4.0/5

Oma B. Solo - 12/04/2021 Confirmed reviews ALL

Lgendary Indonesian hospitality from staff, if maybe some difficulty to communicate in English. I was kindly upgraded to a suite, but it was not really a "suite of rooms" but one large room. The view was grim: one window lead to the water tanks of the adjacent building, the other window lead to the roof of the swimming pool area, thus making it a bit dark and uninviting.

Dear BO, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. It is very encouraging to hear that our standards of service and hospitality can meet your expectation. I do apologize that our Suite room has not meet your expectation in this stay. We strive to continuously improve the quality of our product and services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Good stay but average in service

Customer review rating 3.5/5

H. Couples - 12/04/2021 Confirmed reviews ALL

This is my first experience staying at the Royal Heritage Surakarta and I have high expectations in my first experience staying at this 5-star hotel especially in terms of the service. First, when I came to the hotel lobby to get things out of the car, there was no helper on standby to help. And I have to ask an employee who at that time seemed to be not on shift to help me. And second, at night when I wanted to use the bathtub, I contacted the receptionist to help me check the items in the bathtub because it seemed that something was missing and until half an hour waiting for no helper to come to my room. But thank you so much for the honeymoon arrangement in our room.

Dear WH, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Good stay

Customer review rating 4.0/5

O. O. T. H. Families - 12/04/2021 Confirmed reviews ALL

I made the reservation through Agoda, and with a couple of requests about the room, and we reserved for 4 rooms in total. When we arrived, we had a good experience during check in as the staffs were very helpful and showing sincerity (this is very important). As an overall, we were satisfied staying in your hotel. Thank you. However, I had to share with you a very important information. The day we checked in, the 1st room I entered and to stay was contaminated with strong smell of cigarettes, obviously, the previous tenant staying was smoking. I asked with the cleaning staffs, and was confirmed that the room should be a non-smoking, but they also agreed that there was a strong cigarettes smell. It was room 502 (which I didn't take and request for a change). I would like to urge the hotel management to be proper to implement the rules and regulations. Those previous tenant that smoke in the room should be penalized.

Dear OTH, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize due to the smell of the cigarette on non smoking floor, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Located

Customer review rating 4.5/5

Pradesy Business - 11/04/2021 Confirmed reviews ALL

Near PGS, no trafic at all, good food, nice service.

Dear MM, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. We are very pleased to read that you had an enjoyable stay with us. It is our pleasure to know that you have enjoyed our food. We will definitely convey your kind comments to all of the team. We look forward to welcoming you back to The Royal Surakarta Heritage Hotel in near future. Sincerely, Toat Edi Wijaya General Manager

Nice atmosphere, etnic, strategic location

Customer review rating 4.5/5

F. A. Families - 08/04/2021 Confirmed reviews ALL

Nice service, atmosphere

Dear AF, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Toat Edi Wijaya General Manager

Located at the center of the city

Customer review rating 4.0/5

-nj- Friends - 08/04/2021 Confirmed reviews ALL

The breakfast was okay, I don't like the "jamu", the taste was different from what I use to drink. The buffet is served by the staffs there. The staffs are nice, some of them are not local people, so they do not know the surrounding when I asked which place is nice to go in a short time.

Dear BN, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. Your comment regarding the taste of Jamu will be our review. I will share your comments with our team to encourage them to improve their product knowledge and the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

old furniture very dangerous

Customer review rating 3.0/5

M. R. R. Families - 06/04/2021 Confirmed reviews ALL

Aside from all the good things, we experienced the terrible events. Room 801 chair was broken so bad, my mom fell and the hot tea burns her arms. We are lucky that our parents didn't occur bad damage she is 69 yo very prone to fractures. We stayed in 5 stars hotel for more than 30 years but this is the first time We experienced this kind of event

Dear RRM, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

Friendly and helpful hotel staff, nice ambient, very strategic location easy to go anywhere

Customer review rating 4.5/5

M. Couples - 05/04/2021 Confirmed reviews ALL

Will definitely to choose this hotel again for another visit to Solo

Dear FM, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Toat Edi Wijaya General Manager

Very well personalized stay

Customer review rating 4.0/5

F. A. Families - 04/04/2021 Confirmed reviews ALL

The hotel staff very well informed to prepare our stay, by contacting us pre-arrival and prepare everything we need during the stay. The hotel area vibes also very calm, so Java-centric atmosphere. The location also perfect in the heart of Surakarta. The only thing that I could complain about is the service during breakfast in the restaurant. It took me so long to get my omelet, to get my rice plate fulfilled, etc. I don't know which part is wrong but during the pandemic times where plates are served by the staff, I hope the staff could serve faster or add more staff during breakfast time. Apart from that, I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Dear AFK, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage - MGallery Collection. It is always a pleasure to receive feedback. We regret the quality of breakfast we provide has not been able to meet your expectations on this visit. We will take the necessary corrective measures to prevent future occurrence. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Toat Edi Wijaya General Manager

Heritage Hotel

TripAdvisor rating 5.0/5

pengelanaj 27/12/2020 TripAdvisor review

Stayed in this hotel gave an unique Solo experiences. The location is walking distance from Solo Keraton. The front office and restaurant staff are very kind and helpful. Breakfast quality is perfect. Some improvement can be made in the cleanliness. This hotel is full with antique which is need more effort to maintain the cleanliness. Room cleanliness also need some improvement, for example: below the bed you can see some dust. The tile in bath room shower also need to be brushed. But I love this hotel and definitely will stay here in my next Solo visit.

Cultural site

TripAdvisor rating 4.0/5

Min202020 04/11/2020 TripAdvisor review

The hotel is filled with cultural tidbits. The staff is knowledgeable when asked by our kids about the characters and items found. They have on site batik making shop, traditional musical instruments as well. Breakfast buffet is on limited time slots and must tsvp beforehand. However the food wasnt reflective of the 5 stars hotel this place is. Check in and out was a breeze. Safety protocol observed.

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