The Royal Surakarta Heritage - MGallery Collection

The hotel is awesome.. The service is excellent..

The room is clean, the hotel is cheap

Java culture feels inside hotel and inside hotel room...

Air con didn’t work. Light was dim.

This is second time for us staying at this hotel. Room is nice, however i think the towels should be replaced as ours look worn out. During check out also something bothers us since we have been queuing for the receptionist to assist us but suddenly someone just skip the line and yet the receptionist welcomes her instead of denying her and ask her to wait for her turn. So i just put the key and left.

The hotel design interior is classic with some ornament at lobby. Food is moderate taste. We suggest that roof across restaurant must be clean frequently because few dirty material deposit in the top.

Nice to see the combination of modern hotel with ethnic Javanese stuff

everything is good except the air conditioner not cold

The hotel has good ambiance and lovely Java' hospitality. and also, the location so strategic in the heart of Solo, my family satisfied that. However, there are several notes to improve the quality: 1. The toilet has no exhaust, therefore every time its wet, and sometimes smell came up after a couple hours 2. Everyday, no variation from breakfast and actually, 120K rupiah is quite expensive for that kind food, especially in Solo whose famous with cheap cost life

its good to have an experience there..a unique hotel with all things full of culture and heritage of Indonesia

I love the way your staff let me did an early check in without any additional charge. The hotel and room's ambiance is so 'njawani', and I like the cookies & the singkong balado in my room because the singkong balado reminds me to my childhood. However, it was quite disappointing to know that your breakfast is not as great as your other services. Sorry to say, I'm a 5 star hotelier too based in Jogja. Don't mean to underestimate your hotel, but your breakfast is quite disappointing :( I know you can do better for it. I think it was just because I stayed with you together with a group booking, so sometimes the F&B team might be overwhelmed when preparing the breakfast.

The room is kinda dark for me, and the air con is not cold enough.. but the staff are very good.

The location is very strategic , near to Kampung batik, keraton, and the best solo food . Unfortunately we got the room with air con not working well and bed was not comfortable, which made sound everytime we move. So disturbing

Hi, Thank you for the opportunity given to us to fill up the survey. At first, we did the booking online. We decided to stay at Accor Group Hotel because of its well managed brand and I knew how accor hospitality should be. Used to work in sofitel sydney. So, me and my family decided to stay at M Gallery solo for what the hotel offers. Ambience and design. Very unique javanesse style design and when we booked online, pictures really attracted us. So we finally booked it. When we arrived at the hotel, we were welcomed with friendly staff and really great service. Check in was quick and we went to room directly. We expecting a nice convenient room, but unfortunately room was old, small room, really it seems like the hotel try to maximise the space without thinking the comfort of the guess. Very uncomfortable to move and looks like everything was Left from the old hotel management prior managed by accor. bed was uncomfortable, spring not good, old bed, aircond wasnt cold enough although changed the temp into the lowest setting. Rang the engineering at night, fixed but still not cold enough. Terrible. We finally fell a sleep with just fan blowing from the aircond sistem. Bathroom's shower wasnt replaced with new one. Was old and drainage sistem for the bathup not well. the worst thing was like we thought the hotel wasnt fully booked, but why we got so small room. If u have better option. Correct me if im wrong at this. Sorry. We thought this way because during breakfast around 9/930. Breakfast was so quiet. Not much people around. We want to try the breakkie, however the visual appealing some of the dishes wasnt well appealing. Cant have my appetite. Some were cold and dry and some warm. The only thing i had was the bubur sumsum. Was really good in taste. each floor wasnt cool. Temp was humid and hot. So, overall we think that The hospitality not executed well and half hearted. Unfortunate for this. But we expect next timecould be better. Thanks.

Judging from the room I have got that night, I will not choose this hotel for my next trip to Solo. Staff are good but the condition of the room is way below the value I paid.