Pullman Zamzam Madina

Pullman Zamzam Madina 5 stars

Customer review rating (ALL Rating) 4.2/5 3,780 reviews

ALLSAFE approved hotel

Pullman Zamzam Madina
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Description

Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque & Green Dome, Uhud Mountain, and Al Baqih Cemetery

  • Family Rooms & Suites

  • Free Wi-Fi

  • Paid In-door Car Parking

  • Shuttle Bus towards Ladies' Gate of Prophet Mohamed (PBUH)'s Mosque

Our accommodation(s)

Hotel location

Pullman Zamzam Madina

2944 Amr bin AlJmoh Street, North Zone, Central Madina, PO Box 40233
6150 42311 Al Madinah Al Munawarah
Saudi Arabia

Tel: +966 14 821 0500

Fax: +966 14 821 1889

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS:24.464222, 39.611139

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,780 reviews

TripAdvisor Rating  4.5/5  934 reviews

Certificate of excellence 2022

Nearby Harram

Customer review rating 4.0/5

Mire Families - Confirmed reviews ALL

Stayed here for 5 nites with the family of 5 in 2 rooms. Rooms were clean and spacious. The breakfast had many choices and the restaurant was big and can accommodate large groups. Location was also near to the mosque. Many shops and eateries nearby.

Good stay

Customer review rating 3.5/5

Zen Families - Confirmed reviews ALL

The price little bit expensive, but nice. I choose haram view, the room was nice but the problem is family duit does’nt have any spoon, any plate, any bowl just only have cabinet without item so empty.

Customer review rating 2.0/5

Shoeb A. Families - Confirmed reviews ALL

Front desk staff is impolite

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the future Once again, my most sincere apologies. Regards,

Customer review rating 5.0/5

Abdulrahman B. Families - Confirmed reviews ALL

Great as usual

Dear Mr Abdulrahman , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.5/5

Kaiser N. Couples - Confirmed reviews ALL

Courteous and concerned staff and management.

Dear Mr.Kaiser , We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

Well located near the Haram. Staff behavior is very we’ll mannered.

Customer review rating 4.0/5

Nasir Families - Confirmed reviews ALL

Over all experience is always good but this time the prices was very high.

Dear Mr Nasir , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not great

Customer review rating 2.5/5

Amir Families - Confirmed reviews ALL

Having heard many good things about the hotel from other family members we decided to use them. One my family members was at the hotel during first part of Ramadhan and service was excellent. We were there for the last part and after Ramadhan. However I am very disappointed with my choice as the service wasn’t great, having paid large amount in comparison to what was available locally I expected an outstanding service which the hotel boasts of. However upon arrival one of the 2 rooms we had booked had a missing bed. Reception was contacted but no answer. Then we came down to put our concerns forward. The Young Arab man working there didn’t seem concerned at all too busy on playing on his phone. He then said he will send a bed to the room. We waited nothing turned up. We then had to demand this again the next day when it finally turned up 1 hour later. Overall I wouldn’t recommend wasting your money with they place, lifts are slow and take ages to get to just not worth the hassle.

Dear Mr Amir , Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located close to Heram

Customer review rating 3.5/5

Muhammad T. Families - Confirmed reviews ALL

Overall stay was good, only few things I am disappointed being Platinum member, no upgrade was provided, though it was busy time but still partial upgrade or even complementary breakfast would have been considered but even I asked Guest Relations still nothing was offered. Other thing was very crowded breakfast area, I asked for Platinum member if there is no separate breakfast area then at least in-room breakfast shall be provided but this was not also considered. I am regular visitor of Zamzam Medina and most of the time I don't get upgrade, appreciate to consider these. Overall I appreciate all staff including guest relations. Thx

Dear Mr Muhammad , We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

Good location

Customer review rating 3.0/5

Nargis Families - Confirmed reviews ALL

Location excellent, staff at houskeeping and in restaurant good. Reception not very friendly. Very disappointed in the rooms, extremely dusty, broken cupboard shelf and dirty washroom. Cant understand how this hotel could be rated a 5 star. Honestly needs to be revaluated by hotel rating authority. Definitely not value for the high rate we paid. Rooms need to be renovated. Suhoor, average at best..food quality not great, coffee and omelet v good. Canned fruits in display, pastries v poor quality. Did not expect Pullman accor to have such a low standard. Would not stay until they renovate facilities and improve food offering. We paid SAR 500 for 4 guests at suhoor, honestly ridiculous for what we got. 'Patio view' is what we booked, got a dark dinghy old room. Accor is a renown group, why is this location so poor?

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Amazing Stay

Dear Valued Guest we would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards,

Not really good stay

Customer review rating 2.0/5

Sherif H. Families - Confirmed reviews ALL

The hotel was crowded, the lobby was messy during the check-in, though, the check in was smooth. House keeping was generally good, we checked in, and found one toilet with malfunctioning sink, but they fixed it in a fast manner. The restaurant was the worest, not organized, not clean enough. The breakfast open buffet, was not being reflled on time, theres was no variable food types to suit evey one. I stayed several times in Pullman Zamazam Makkah, and it was way better than this visit to Madinah hotel.

Dear Mr Sherif , First of All, thank you for sharing your feedback to us regarding your stay at Pullman Zamzam Madina. While I wish you had a better experience, it is feedback like this that we learn our areas of improvements and ensure to avoid any future occurrences. On the other hand, we have taken your constructive feedback in regard to the breakfast experience into complete consideration. We always work together to understand our guest preferences and accordingly adapt to their needs. our sincere apologies for the inconvenience caused and we hope to welcome you again in the near future. Best Regards,

SUPERB STAY

Customer review rating 4.5/5

Muhammad A. Families - Confirmed reviews ALL

had an excellent stay , staff were very polite and courteous at all times. food at breakfast was very fulfilling and well presented.

Dear Mr Muhammad Ebrahim , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My 2nd home in Madinah

Customer review rating 4.0/5

E. Couples - Confirmed reviews ALL

Ms Fatima (at front office) makes our stay smooth and memorable, the cleaning services team is clean and nice, after pandemic we really miss this moment ramadhan back again.

Dear Mr Rrdwiayu , We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience. we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to Madina Sincerely,

Elegance of 5 Star Hotel is Missing

Customer review rating 3.0/5

Jamshed Z. Business - Confirmed reviews ALL

The room with Haram view was very good in size. Housekeeping was great, breakfast had great variety. However, the elegance of a 5-star hotel is missing. Crowded elevators, rude chef making eggs at the breakfast, the decor and furniture of the breakfast area was poor.

Dear Mr Jamshed, First of All, thank you for sharing your feedback to us regarding your stay at Pullman Zamzam Madina. While I wish you had a better experience, it is feedback like this that we learn our areas of improvements and ensure to avoid any future occurrences. On the other hand, we have taken your constructive feedback in regard to the breakfast experience into complete consideration. We always work together to understand our guest preferences and accordingly adapt to their needs. our sincere apologies for the inconvenience caused and we hope to welcome you again in the near future. Best Regards,

Family Stay at the hotel

TripAdvisor rating 3.0/5

Road441432 TripAdvisor review

The hotel require renovation.Carpet need to bee changed. The food quality is not good .There is no fresh juice .Pancake are not hot. The food is made for special group that cost low .the car parking is cost money while it should be free

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Pullman Zamzam Madina. We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services. Please rest assured that we are taking the appropriate measures to address the issues kindly shared with us. We hope that this experience has not affected your overall impression of our hotel and you will still give us the chance to serve you better in the future Once again, my most sincere apologies. Regards,

Thanks

TripAdvisor rating 5.0/5

nor9831 TripAdvisor review

I would like to thank vip staff specially Seba and her colleagues in quick responding to clients request. In my future trip surely I will choose the same hotel. I would recommend to improve beds, beds sheets and comforters.

Dear Valued Guest we would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards,

Relaxation

TripAdvisor rating 4.0/5

Walid A TripAdvisor review

The hotel is good. The location is close to almasajd alnabawi. It was clean and staff is friendly. Its Saudi breakfast was varied and delicious. The room service is reasonable. The area of standard room is a little bit small.

Dear Valued Guest we would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards,

Stayed in Pullman Zamzam in Medina

TripAdvisor rating 5.0/5

ABCDefghj-123 TripAdvisor review

I just want too give my review it’s was so beautiful and relax trip and really enjoyed it and the location is perfect for masjid Nabawi and overall I was really satisfied with all the staff and there names or kholod ,Rawalpindi, thekra, moataz bellman, Abdullah customers service and cleanliness and tidy ness

Dear Sir. , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing trip

TripAdvisor rating 5.0/5

tarifarabi TripAdvisor review

An amazing beautiful location and service The team was extremely good and took good care of us Especially the following staff: Abdull Aziz alsaidi Mohamad salama And Saba We enjoyed everything in the hotel

Dear Sir , We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad services

TripAdvisor rating 1.0/5

Anas010101 TripAdvisor review

They didn't give me the room that I booked (very small room), and next day they changed the room with the correct one, but they didn't bring the extra bed until very late night (after 5 calls) although it is already included in my booking

Dear Mr Anas., Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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