Hotel - Novotel Panama City
Novotel Hotel Novotel Hotel

Novotel Panama City Hotel

4.0/5 1,041 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 13h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00 am to 10:00pm
    • Opening hours : Week-end 7:00 am to 10:00pm

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BIMBO1 km / 0 mi CAFE DURAN0 km / 0 mi COLGATE PALMOLIVE1 km / 0 mi DIGICEL0 km / 0 mi HORMIGON0 km / 0 mi NESTLE1 km / 1 mi PRICEMART1 km / 0 mi
BRITHIS AMERICAN T1 km / 0 mi CERVECERIA NACIONAL1 km / 0 mi DEL MONTE28 km / 17 mi HEINEKEN3 km / 1 mi INVERSIONES MURCIA6 km / 4 mi PANASONIC0 km / 0 mi SONY0 km / 0 mi

Congress centre

ATLAPA4 km / 2 mi FIGALI9 km / 5 mi

Your meetings and events

Versatile meeting rooms to ensure that your meetings are a true success, with the technology you need and all of our services at your fingertips.Modular meeting rooms, with all the experience needed to create and facilitate your meeting or event based on your needs.

Novotel Panama City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DE LESSEPS 45 m2 4 m 45 15 30 30 30
EIFFEL 90 m2 4 m 60 30 30 60 50
    • Flipchart
    • Screen
    • Audio and video equipment
    • Office
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.Accommodating up to two adults in twin beds, equipped with air conditioning, 42" LCD TV, minibar, hairdryer and safe, this comfortable room reflects the essence of Novotel.

  • 100 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 2,509 reviews

Our guest reviews for
Novotel Panama City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,041 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ana Business - 04/12/2019 Confirmed reviews ALL
« Nice, but needs some improvement. »

A quiet, nice hotel for business travelling. The upside: the room was always neat, the bed is comfortable and the linens and towels are always pristine. The downside: the menu lacks variety and the third floor, even though is a non-smoking floor, normally was infested with cigarrette smell, that was VERY annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana E., Thank you for taking the time to share your comments concerning your stay at the Novotel Panama City. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Eric Franco A. Guest Service Manager

Anonymous Solo - 04/12/2019 Confirmed reviews ALL
« It was good. »

It was a nice stay. Staff was helpful and nice, specially Roberto, the bartender! He was always ready to help us and entertain us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis C., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Han Couples - 01/12/2019 Confirmed reviews ALL

Staff has an attitude and accordingly client satisfaction, quality of service and food is poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hani Louis M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Panama City. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Guest Relations Department in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

Resic H. Business - 28/11/2019 Confirmed reviews ALL
« Much better service than my previous stay. »

facilities were good including the internet (WIFI)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Resic Renfer H., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Alexis G. Business - 28/11/2019 Confirmed reviews ALL

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexis G., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Robert Couples - 26/11/2019 Confirmed reviews ALL
« Muy satisfactoria »

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimadoa Robert M., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Eric Franco A. Guest Service Manager

Dr. L. Business - 22/11/2019 Confirmed reviews ALL
« Thank you very much Novotel Panama City, Panama. »

Dear Nadja and staff, Thanks to all for the kind hospitality and service as usual. I always can depend on everyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindsey S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Ivonne Business - 21/11/2019 Confirmed reviews ALL
« Excellent service! »

Staff offered great assistance. They provided early check-in, great room service, after I left they looked after my baggage. I would recommend this hotel and I will for sure return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivonne G., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

A. G. Families - 19/11/2019 Confirmed reviews ALL
« Terrific! »

Even when I got late (After midnight), in front desk were very kind. Impressive!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosendo V., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Aly Solo - 19/11/2019 Confirmed reviews ALL
« Great place »

Very friendly, good location, close to many restaurants, staff where very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aly D., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Business - 19/11/2019 TripAdvisor review
« Business Stay November 2019 »

This was my second time at this hotel. It is a very good hotel, close to excellent. Great location, friendly helpful staff, very clean, fully equipped, excellent shower and bed. I recommend it to any type of traveller and I will definetely book it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 687rodrigo, Thank you for providing your experience. It is good to know that you enjoyed your stay with us. Our locations is ideal for business or leisure trip and all our guests love were we are situated. Also, than you for letting us know that we have a friendly staff always willing to help; and a clean, comfortable and fully equipped room. We like to provide all our guests a great service with a good product. Hope to see you soon at Novotel Panama City to attend you as you deserve. Regards, Eric Franco A Guest Service Manager

Jackie M. Families - 18/11/2019 Confirmed reviews ALL
« It was ok and really friendly. »

Two problems I saw was there need to be some maintenance done. My room needed to be painted and the carpet on the third floor was worn in spots. The main concern I had was the mattresses on both beds need to be replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacke M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Panama City. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our maintenance team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

Christian Couples - 18/11/2019 Confirmed reviews ALL
« Buena »

Buena en general personal amable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Christian A., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Eric Franco A. Guest Service Manager

Carmen Solo - 18/11/2019 Confirmed reviews ALL
« nice facility »

good service, polite front desk, good breakfast, good size hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmen L., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Anonymous Friends - 16/11/2019 Confirmed reviews ALL
« Very Good »

Very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arvind K., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Anonymous Solo - 15/11/2019 Confirmed reviews ALL

Location was convenient. All the help were very polite and pleasant. I had two issues: my phone line in the room was not active. I informed front desk and it never was fixed. Shower takes a long time before getting hot water. In general, most facilities are in good order

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fredy C., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Happy C. Business - 12/11/2019 Confirmed reviews ALL
« Great Location, Nice hotel, friendly people »

Stayed for work and pleasure. I enjoyed the facilities, the room and the service. Free parking was a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Luis Gonzalo R., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Eric Franco A. Guest Service Manager

Marco B. Business - 09/11/2019 Confirmed reviews ALL
« Wonderful »

I enjoyed the comfort of the room and the beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco B., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Dave Couples - 08/11/2019 Confirmed reviews ALL
« Comfortable and convenient »

Very nice. Friendly staff and great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave Andrews Y., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Anonymous Families - 07/11/2019 Confirmed reviews ALL
« Nice hotel but customer service could be a little better »

Receptionist needs to do a better job at informing customer on key cards and usage. Somethings are common sense but some are not obvious. Never told that key card needs to be inserted in room for A/C to function. A/C turned on without the card when I initially got to the room. Turns out the AC unit was not functioning. Stayed in a hot room from 9:30pm when i Checked in until around 1:30am when I was moved to another room. The second room seemed a lot cleaner. The floor in the first suite were dusty. Cable box is placed behind the television where you can’t see the colors Red or Blue which tell you if it’s on or off. Then had to figure out which input the TV should be on. Too many steps. Breakfast staff slow in bringing food out. Empty trays for up to 15 minutes. I was given a voucher for 2 free complimentary drinks. Could not have them the night we checked in because my child was asleep. I figured I would have them before checking out. When I went to redeem the drinks I was told that the bar doesn’t open until 4pm. Wow. Bar in a hotel not open until 4. Nice Hotel a couple small things need to be updated and staff needs to take more pride In their work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl Anthony G., Thank you for taking the time to share your comments concerning your stay at the Novotel Panama City. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Eric Franco A. Guest Service Manager

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