ibis Krasnodar Center Hotel 3 stars

Everything was great.

The room was noisy as it overlooks the Main Street.

I was very satisfied. The hotel is in the centre but not far from the airport. The rooms are enough big and very clean, breakfast was also excellent.

not enough of Front Desk professionalism in Ibis Krasnodar and otherwise it's a new hotel , room was clean with slippers and etc, which we did not find in Warsaw Ibis Stary Miesto. Ibis Krasnodar Front Desk were mostly friendly but the shuttle note in Booking.com is false. There is no actual Shuttle to Airport- they just arrange for u a cab

I still didn't received scores on my account of Accor Club, despite fact that I left my # at reception during check in.

Hello, Everything was ok.)

Maravillosa

Hello! The biggest problem was lack of staff at Friday morning. There was only one internship.

All was great as it usually happens in ibis hotels. Friendly staff, clean room, comfortable bed and very good breakfast.

I'm staying in this hotel for the 3rd time and all the time it's quite OK for me for my period of business trip to Krasnodar.

We liked the hotel for good location, comfort and level of services you always expect from IBIS. Staff was very nice and friendly. Breakfast was also very nice.

Great location- the very center of the city. Very pleasant and polite service. The room was small but very comfortable. The only problem was poor air conditioning- could be not pleasant on hot summer days.

We are family of 5 - 2 adults and 3 children (13, 13 and 8 years). We booked 2 rooms in Ibis Krasnodar (1 double and 1 double where child under 12 years sleeps with parents in the same room). Well, it turns out that in Ibis it means that child sleeps with parents in the same BED, however if child is under 6 years old, the he/she can get own bed, but from 6-12 y.o. should sleep in the same bed with parents (that was the offer from receptionist). Of, course, we were not happy with this solution, since the double bed is also not so big for 3 to fit in. Then "the party started" - we felt that they are trying to make fools out of us looking for any kind of statements, instructions, wordings to just get rid of us. Even offering to BUY another room. At the end, I asked for extra blankets and put my kid on the floor. I was fun for him:) When we came back to the room, we saw hotel' s statement for " 15 minute satisfaction guarantee" that made us laugh and not in the good way, since it was not used in our case... So, please, dear management of Accor hotels, change your offer in home page for Ibis Krasnodar to not make your customers and employees feel stupid fulfilling promises that you are making... And give your employees power to make decisions based on current situation, not just follow instructions that cannot cover all possible life situations!

great location, great rooms, wonderful city, I'am loving it! Everything was very convenient, all is fine, close to the Krasnaya Str. and all major attractions. Services are at a high level, rooms are beautiful. Unfortunately, there are no fridge in a room. Proper air-conditioning system.

We reserved 2 rooms for 3 people and they charged one to my friend and 2 to me. They apologize on the reception and they accept make refund direct to the same card and ONE mont days ago I still waiting the amount on my account...