ibis Mackay Hotel 4 stars

Customer review rating 4.5/5 5,617 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Mackay
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+ 17 Services

Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Fitness centre
Catering
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Congress centre

  • MACKAY CONVENTION 6.0 km / 3.73 mi
Congress centre

Your meetings and events

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Airport view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Menu (PDF)

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Non contractual photo

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,617 reviews

tripadvisor

TripAdvisor Rating 4.5/5

348 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

location

Customer review rating 4.5/5

Marc J. Couples - 16/09/2020 Confirmed reviews ALL

overall - room location, features, selection of meals good. 1 negative-both of us had neck pain as a result of not finding a suitable pillow from the selection provided in the room, thus having the worst nights sleep for the 2 nights we were there. Bed was good.

Had a very good stay

Customer review rating 4.5/5

Elias M. Solo - 16/09/2020 Confirmed reviews ALL

The hotel is very smart and the staff is very attentive and organized

Happy with service

Customer review rating 4.5/5

Kirk H. Solo - 15/09/2020 Confirmed reviews ALL

Only stayed overnight and no issues.

Great Stay!!

Customer review rating 4.5/5

Michael C. Business - 15/09/2020 Confirmed reviews ALL

Room was clean and quiet, food was terrific....big tick!

Dear Michael, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Quite and Comfy

Customer review rating 4.5/5

Kerri Couples - 15/09/2020 Confirmed reviews ALL

As usual friendly staff extra comfy bed and pillows and a sound night sleep

Dear Kerri, Thank you for your loyalty. We appreciate your business and look forward to welcome you back. Sincerely, Adriette

Convenient place to stay.

Customer review rating 4.5/5

Jay Business - 14/09/2020 Confirmed reviews ALL

Convenient location, clean and tidy rooms, good price and nice food available.

Dear Julian, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

WELL lOCATED NEXT TO MACKAY AIRPORT

Customer review rating 4.5/5

Marisa A. Business - 14/09/2020 Confirmed reviews ALL

I really enjoyed my stay at the Ibis and had stayed for 5 nights in January also when I did a course. My husband & I will be staying overnight at the Ibis once per month before we fly back to Brisbane after our day shift in Middlemount

Dear Marisa, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

10/10

Customer review rating 4.5/5

Jason C. Solo - 11/09/2020 Confirmed reviews ALL

nice rooms clean staff were great,

Dear Jason, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Average

Customer review rating 4.5/5

E J. Business - 08/09/2020 Confirmed reviews ALL

The food standard has deteriorated in the last yr. The rooms are freezing with no way of turning up the aircon temp.

Dear Evan, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I am discussing and investigating your feedback regarding food quality with the kitchen team and will ensure it is consistently up to standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Great stay

Customer review rating 4.5/5

Neil Families - 05/09/2020 Confirmed reviews ALL

Nice clean hotel with great location

Dear Neil, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Just what I needed.

Customer review rating 4.5/5

Alan M. Solo - 05/09/2020 Confirmed reviews ALL

I decided to stay near the airport so as to avoid having to get up too early! Ibis provided everything I needed for this; a comfortable room, good bed, all facilities I required and a great breakfast!

Dear Alan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Convenient and comfortable

Customer review rating 4.5/5

M. R. Business - 04/09/2020 Confirmed reviews ALL

great experience very comfortable bed and so close to the airport at a great price

Dear Ming R., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great stay. Modern, clean good food friendly staff.

Customer review rating 4.5/5

Brett M. Business - 03/09/2020 Confirmed reviews ALL

Friendly staff, nothing is to much trouble. The rooms & facilities are clean & tidy. Enjoyed our stay.

Dear Brett, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Excellent value for money in Mackay

Customer review rating 4.5/5

John H. Business - 02/09/2020 Confirmed reviews ALL

I was efficiently checked in and pleased to see COVID-19 measures in place at reception and in the lifts. Room was well-appointed, shower worked well and I had a comfortable night's sleep. However, the air-conditioning did not seem to respond to the control so I eventually turned it off. The reception area and restaurant was noisy, the background music needs to be turned down.

Dear John, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will investigate the air-con in your room as well as the level of music in the restaurant and reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Visiting Mackay

Customer review rating 4.5/5

Bob N. Couples - 02/09/2020 Confirmed reviews ALL

Found staff lackec managed, food varied, cleanliness varied and room was okay as was location.

Dear Bob, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have taken note of your feedback regarding the food and service and will ensure it is rectified. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Well located witgh always freindly and helpful staff

Customer review rating 4.5/5

Mark M. Business - 30/08/2020 Confirmed reviews ALL

Comfortable and refreshing

Dear Mark, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also pass your comments on to Shae as I know she will be very happy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Convenient.

Customer review rating 4.5/5

Anonymous Business - 29/08/2020 Confirmed reviews ALL

it was pretty good. the dinner meal was pretty disappointing though. The chicken curry had 2 pieces of chicken smothered in coconut cream....

Dear Bree, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your concern regarding the chicken curry and I have discussed it with the kitchen team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good location, very clean, able to get meals inhouse.

Customer review rating 4.5/5

Anonymous Families - 26/08/2020 Confirmed reviews ALL

We were travelling by road so being able to check in late was convenient. Rooms were very clean so that was nice. Location is good and being able to dine in the restaurant after a 10 hour drive was good. Nothing worse then getting back in the car after a big drive to find food. Booking and check in was easy and the staff were very nice.

Dear Dean, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Short stay over night but hicup with our booking

Customer review rating 4.5/5

Anonymous Families - 25/08/2020 Confirmed reviews ALL

Always clean but when we went down for breakfast they said they never had a booking for us included for breakfast it was rectified easily with out fuss

Dear Robert, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Wayne C. Business - 24/08/2020 Confirmed reviews ALL

Please get Simon the CFO to contact me directly on 04…

Dear Wayne, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

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