ibis Mackay Hotel 4 stars

Customer review rating 4.5/5 5,694 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Mackay
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+ 18 Services

Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Congress centre

  • MACKAY CONVENTION 6.0 km / 3.73 mi
Congress centre

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Airport view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Menu (PDF)

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Non contractual photo

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,694 reviews

tripadvisor

TripAdvisor Rating 4.5/5

352 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good for fly out day

Customer review rating 4.5/5

Michael Business - 29/11/2020 Confirmed reviews ALL

Always a pleasure to stay,very clean & comfortable rooms.

Dear Michael, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great Stay

Customer review rating 4.5/5

Matt Business - 29/11/2020 Confirmed reviews ALL

Excelkent service, good facilities, super restaurant and bar.

Dear Matt, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Awesome place

Customer review rating 4.5/5

Kushla I. Solo - 28/11/2020 Confirmed reviews ALL

Awesome staff, location and the room are clean, tidy. Great food ill be staying there again. Thanks heaps

Dear Kushla, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great Stay

Customer review rating 4.5/5

Mr R. H. Solo - 28/11/2020 Confirmed reviews ALL

The staff were very friendly and courteous. The room was very comfortable and I enjoyed the ambiance of the dining area.

Dear Rick, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great airport hotel

Customer review rating 4.5/5

Diamond M. Business - 27/11/2020 Confirmed reviews ALL

Very help staff and was a pleasure staying there.

Dear Nicholas, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good value hotel conveniently located close to the airport and central Mackay.

Customer review rating 4.5/5

Craig Couples - 26/11/2020 Confirmed reviews ALL

Overnight stay on road trip south.

Dear Craig, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

COMFORTABLE STAY

Customer review rating 4.5/5

Wayne S. Business - 24/11/2020 Confirmed reviews ALL

Room was clean and comfortable, all amenities were provided. Staff were accommodating and happy to assist.

Dear Wayne, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Accommodation is fine

Customer review rating 4.5/5

Anonymous Business - 23/11/2020 Confirmed reviews ALL

The accommodation is fine. The serving staff had no energy and appeared to be a major effort and inconvenient to serve. Check out is regularly difficult with getting two separate invoices one for accommodation and one for food and drinks. The staff tell you they will do this however only one invoice is email with combined totals The only convenience is that it is opposite the airport with no competition

Dear Luke, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Good Stay

Customer review rating 4.5/5

Tony K. Business - 23/11/2020 Confirmed reviews ALL

Team always friendly, accommodating and good Restaurant food.

Dear Tony, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Always good

Customer review rating 4.5/5

Ronald Business - 22/11/2020 Confirmed reviews ALL

Ibis Mackay is a place of choice as it has brilliant beds good food and easy access. Can highly recommend it as the place to stay in Mackay.

Dear Ronald, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good stay

Customer review rating 4.5/5

V H. Business - 21/11/2020 Confirmed reviews ALL

Good food, Close to airport

Dear V, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Front Counter Staff

Customer review rating 4.5/5

Daniel S. Business - 20/11/2020 Confirmed reviews ALL

I stay at Mackay Ibis regularly and usually quite enjoy the experience. Location is great rooms are comfortable. On 18th Nov at check out I requested a receipt be emailed to me. I checked my email after leaving the hotel and it was the wrong person. I returned to reception told her this so she started taking details again. I got an email instantly, wrong address. I had to go as plane was leaving. I emailed telling of the problem, got a reply with some useless advertising attachment supposed to be receipt. I had to ring and explain problem and eventually got correct receipt. I also noted that I was charged credit card surcharge. I use a debit card and this was pointed out to the receptionist at time of check in. On previous occasions I have been charged this also but otherwise I have had not real problems on checkout as all my details were in system. Now it seems every thing has been messed up. You really need your staff to pay attention to detail and understand how to work the system properly. Otherwise you have a great hotel in Mackay. Please train front counter staff properly. Regards Daniel S. 04…

Dear Daniel, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have certainly taken note of your feedback regarding the arrival experience and I will ensure that the team is trained and pay attention to detail. I apologise for any inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Slow check-in

Customer review rating 4.5/5

John Solo - 20/11/2020 Confirmed reviews ALL

I arrived about 9.50pm on Tuesday with a lot of other guys from the same mine as me. It would have taken about half an hour to check us in. I was in hospitality management for many years and know there are much faster ways to do this. At 9pm if there are a lot of people still to check in from Peabody I would have their rego cards out, keys ready and check to see if we have their credit card on file already. Most of us stay there every month. All reception would need to do is get a signature and activate the key. Please don't take this as a complaint, just trying to help reception.

Dear John, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your advice regarding check in and will certainly ensure it is reviewed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Brilliant stay

Customer review rating 4.5/5

Anonymous Business - 19/11/2020 Confirmed reviews ALL

Great location and easy to access from the airport. Very clean and well set up for those needed to do some work from the room.

Dear Lucy, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Convenient for me as a fifo worker, clean and tidy, plus the fifo discount is a great incentive for me to stay.

Customer review rating 4.5/5

Col Business - 17/11/2020 Confirmed reviews ALL

Good, friendly and helpful staff. Clean room with a good bed and shower.

Dear Colin, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great stay

Customer review rating 4.5/5

Anonymous Business - 15/11/2020 Confirmed reviews ALL

Early check-in way available, Dinner was great

Dear Judy, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

good stay

Customer review rating 4.5/5

Brett Business - 15/11/2020 Confirmed reviews ALL

good place to stay fantastic customer service friendly staff

Dear Brett, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Location convenient for my business visit

Customer review rating 4.5/5

Ben B. Business - 14/11/2020 Confirmed reviews ALL

I appreciate the convenience of location and access to restaurant facilities

Dear Ben, We very much appreciate your comments regarding your stay at the ibis Mackay. I am glad you enjoyed your stay overall, and I would like to apologise for the no hot water incident, as it unfortunately was not a quick fix and was restored by electricians 2pm that afternoon. I understand the inconvenience, and I apologise. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Adriette

This is my preferred hotel whenever I’m in Mackay

Customer review rating 4.5/5

Patricia R. Business - 14/11/2020 Confirmed reviews ALL

Friendly staff that make you feel welcome from the moment you check in right up until you are checking out. The hotel definitely has the right people working there.

Dear Patricia, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

excellent service

Customer review rating 4.5/5

Anthony Couples - 13/11/2020 Confirmed reviews ALL

Was travelling through Mackay, towing a car trailer. Chose to stay when i saw the car park size. Arrived around 8pm, staff were super helpful and accomodating.

Dear Anthony, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

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