ibis Mackay Hotel 4 stars

Customer review rating 4.5/5 5,511 reviews
ibis Mackay
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+ 20 Services

Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Your meetings and events

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General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Videoconferencing

  • Audio and video equipment

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Accessible room

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: Airport view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Photo non contractuelle / Strictly non binding

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,511 reviews

tripadvisor

TripAdvisor Rating 4.5/5

340 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

No COVID-19 refund given

Customer review rating 4.5/5

Patrick M. Business - 29/03/2020 Confirmed reviews ALL

I missed a phone call offering me a refund on my booking and when I returned the call within 24 hours I was told that it was “too late”.

Dear Patrick, Thank you for letting me know about your concerns. I am sorry to hear that the team was unable to resolve your cancellation straight away. I have emailed you regarding this issue and again, my sincere apologies. Sincerely, Adriette

Great location, great staff

Customer review rating 4.5/5

Anthony V. Business - 28/03/2020 Confirmed reviews ALL

Clean hotel , great location for travelers, staff and food are terrific.

Dear Anthony, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Very good

Customer review rating 4.5/5

Nicole Couples - 28/03/2020 Confirmed reviews ALL

Under the current circumstances we had a ver good experience. The rooms are small which we knew from a previous stay but very clean and functional. The location is really handy. The staff were excellent working under very trying conditions. Obviously management are doing a great job with staff training. We will definitely stay again. Thanks

Dear Nicole, Thank you for providing such great feedback. I will certainly share with the team, as this would be received very well during these unprecedented circumstances. We look forward to welcome you back again soon. Sincerely, Adriette

Well located

Customer review rating 4.5/5

Anonymous Couples - 27/03/2020 Confirmed reviews ALL

easy

Dear Vicky, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Robert Business - 26/03/2020 Confirmed reviews ALL

Just a shame we are having the problem with this virus, However your staff are a true credit to this establishment

Dear Robert, Thank you for your feedback, as it is especially valued during this time. We hope to be able to host you soon again with an extended menu and greater hospitality. Sincerely, Adriette

very Average.

Customer review rating 4.5/5

Stephen H. Business - 22/03/2020 Confirmed reviews ALL

One checkin staff was friendly and helpful. The rest were off handed and abrupt particularly in the bar and food servery where I was largely ignored. One staff member seemed to even want a confrontation.

Dear Stephen, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear about your restaurant experience and rest assured it has been dealt with to ensure it does not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Well located

Customer review rating 4.5/5

Garry P. Business - 21/03/2020 Confirmed reviews ALL

The Staff are great, Each time I stay they give me the top floor and the room i request Great

Dear Garry, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

friendly

Customer review rating 4.5/5

Chris L. Solo - 15/03/2020 Confirmed reviews ALL

Always really welcoming And nothing is ever a hassle. I believe her name was Mia at the Ibis in Mackay. She was very accommodating and well spoken.

Dear Chris, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Quiet

Customer review rating 4.5/5

Scott A. Solo - 15/03/2020 Confirmed reviews ALL

The room was in a quiet location compared to the noisy room I had last time. I enjoyed looking over the airport, and the staff were very friendly.

Dear Scott, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great location , friendly staff

Customer review rating 4.5/5

Kerry Solo - 14/03/2020 Confirmed reviews ALL

Very convenient , comfortable hotel. Staff were excellent , room comfortable and good food.

Dear Kerry, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

great accomodation, meals and staff

Customer review rating 4.5/5

Carole D. Business - 12/03/2020 Confirmed reviews ALL

I could not fault anything at all.

Dear Carole, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Tidy Good Location

Customer review rating 4.5/5

Brett A. Business - 11/03/2020 Confirmed reviews ALL

Good food, Comfortable bed

Dear Brett, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Modern Clean, well appointed rooms

Customer review rating 4.5/5

Andrew Business - 09/03/2020 Confirmed reviews ALL

One night stay travelling for Business meeting

Dear Andrew We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Nice clrean room.

Customer review rating 4.5/5

Keith T. Business - 06/03/2020 Confirmed reviews ALL

Enjoyed the bar and resturaunt facilities.

Dear Keith, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

George Business - 05/03/2020 Confirmed reviews ALL

The location was good for my business trip, the room was clean and well presented, the food was OK, I had the GF baramundi and found it to be average, the potatoes, which there was a LOT of where over cooked and the fish looked like it had been defrosted and cooked. The meal was just bland for me. Next time ill try something else. But I will be back as the rate is good and as mentioned the location suites me.

Dear George, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Extremely helpful staff

Customer review rating 4.5/5

Emily &. C. W. (. &. D. Families - 05/03/2020 Confirmed reviews ALL

Flight change which saw us at the airport at 4am - had been up all night and connecting flight not le a Bing until 9.30am. Was assisted by staff who provided a room for short stay so we could grab some sleep, we also had a great breakfast.

Dear Emily, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Bloody Fantastic!!!

Customer review rating 4.5/5

Dee Business - 05/03/2020 Confirmed reviews ALL

super friendly staff, loved the room, plane was delayed and I was still welcomed with kindness, I was exhausted and just wanted to crawl into, bed and honestly, it was one of the best beds, even was a cut above my bed at home, put it this way, I will be staying there more frequently when I am in town. look forward to been able to try the food and a cold beer next time.

Dear Darne, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

I was extremely impressed with the location of the hotel, no fuss trying to find my accommodation in Mackay when not having a mud map of the town.

Customer review rating 4.5/5

Kyra G. Business - 02/03/2020 Confirmed reviews ALL

I would like to thank the hotel for a warm and comfortable room, I was extremely impressed with two of the staff that I had contact with over my stay. One of the girls on the front counter (I didn't get her name but she has blonde hair and extremely polite, professional and helpful) and the second lass was waiting at the tables (again I didn't get her name, she had long blonde hair, she was extremely attentive not only to myself but to all guest dining in the front inside meals area, her genuine politeness and manners was lovely to witness).

Dear Kyra, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good stay, great rooms.

Customer review rating 4.5/5

Gordon Business - 01/03/2020 Confirmed reviews ALL

Good hotel and friendly service. Very busy restaurant and no room service.

Dear Gordon, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Nice motel, breakfast has taken a big down hill turn

Customer review rating 4.5/5

Anonymous Business - 01/03/2020 Confirmed reviews ALL

Nice Motel, some bar staff can be quite rude and the breakfast menu in the last 3 months has turned horrible, $26 for the buffet and it’s literally inedible!!!! 6 months ago the food was beautiful awesome choice and fresh, so disappointing !!!

Dear Brendan, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will certainly review breakfast to ensure it is a meal you can enjoy again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette
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