Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 4.3/5 300 reviews

Cnr Flemington Road, and Harker Street, 3051 MELBOURNE, Australia

Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including high speed broadband internet, Foxtel, HD LCD television, minibar, and touch-controlled air conditioning.

ALLSAFE approved hotel

Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

GPS:-37.796678, 144.950534

Telephone +61 3 9329 1788

Fax +61 3 9329 9950

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  300 reviews

TripAdvisor Rating  3.0/5  546 reviews

Good value, convenient location

TripAdvisor rating 4.0/5

KristaMc79 Families - TripAdvisor review

Clean, convenient, great pool for the kids (it’s waist deep), wonderful staff… but the noise! If you’re after a quiet room, you may be disappointed. The main road isn’t the problem, it’s within the hotel. Our neighbours decided at 4:30 in the morning to start packing up/ let the kids slam the door over and over/ shower etc, and we heard. It. All. You can hear the people next door having a conversation. It’s not great in that respect, but if you’re a heavy sleeper, go for it!

Dear Krista, Thank you for sharing feedback from your recent stay with us; we are pleased to hear you enjoyed our pool with the kids over the weekend. I am sorry to hear you've had issues with noise levels, and we'll ensure this is monitored more thoroughly by our night team. Please accept my sincere apologies. Again, we appreciate you sharing your comments, and hope to welcome you back soon. Sincerely, Anthony Caw General Manager

Poor room

Customer review rating 1.5/5

Matt F. Families - Confirmed reviews ALL

staff were nice. Room was hot and aircon did not change temp. No air circulation. No PowerPoints for charging devices. Curtains didn't shut.

Dear Matthew, Thank you for taking the time to tell us about your experience at the Mercure North Melbourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems reported in your room, and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

Staff were amazing

Customer review rating 4.5/5

Matthew W. Solo - Confirmed reviews ALL

The staff were so helpful and polite, I will be coming back.

Dear Matthew, We very much appreciate your feedback regarding your recent stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I can see in your reservation that you were checked in by Michelle, and I will make sure to share your kind comments with her. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

Excellent Service

TripAdvisor rating 5.0/5

CypSapphire Couples - TripAdvisor review

Despite the state of this dated hotel, all the staff, from the reception staff to the cleaners provided friendly helpful service at all times. We were there over the Christmas break and despite the staff having to work on Christmas Day, they still provided exceptional service Thanks for the hospitality!

Dear CypSapphire, Thank you for your wonderful 5 star review, We are so happy you had a great stay over Christmas. i will pass this review onto our team as they are so happy to hear supportive comments such as yours. We look forward to welcoming you back in the very near future. Kind regards, Anthony Caw General Manager

Customer review rating 3.5/5

Lana Families - Confirmed reviews ALL

Have stayed here many times with RCH appointments, plus family leisure holiday. Last stay I had a bug crawling on my doona. All in all great place to stay.

Dear Lana, We very much appreciate your comments regarding your stay at the Mercure North Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

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Other web-users rate our hotel

  • 366 reviews 9.2/10 Location
  • 565 reviews 5.2/10 Room
  • 534 reviews 9/10 Service
  • 19 reviews 6.3/10 WiFi
  • 316 reviews 4.2/10 Comfort
  • 205 reviews 6.2/10 Cleanliness
  • 134 reviews 8.2/10 Breakfast
  • 126 reviews 2.2/10 Amenities

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