Mercure North Melbourne

Mercure North Melbourne 4 stars

Customer review rating (ALL Rating) 4.4/5 343 reviews

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Hotel extras

Mercure North Melbourne provides everything the modern traveller needs including high speed broadband internet, Foxtel, HD LCD television, minibar, and touch-controlled air conditioning.

ALLSAFE approved hotel

Hotel location

Mercure North Melbourne

Cnr Flemington Road, and Harker Street
3051 MELBOURNE
Australia

GPS:-37.796678, 144.950534

Telephone +61 3 9329 1788

Fax +61 3 9329 9950

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

POLO CAFE

Polo Cafe provides great value for money. It serves modern cuisine, a large selection of snacks and children's meals all made from the freshest local produce.

Your meetings and events

Room descriptions and layouts

2 

meeting rooms

From 1 to 120 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  343 reviews

TripAdvisor Rating  3.0/5  543 reviews

Near to hospital

Customer review rating 5.0/5

Stan Solo - Confirmed reviews ALL

Room neat and clean facilities were adequate for my needs restaurant was again inviting and service was very good including the menu

Very happy with hotel and staff

Customer review rating 4.5/5

Michael P. Couples - Confirmed reviews ALL

We enjoyed our stay and convenient to Hospitals. Staff are very good and helpful. Breakfast is also OK. In all a pleasing stay.

Located well for hospital visits. Staff. Friendly and accommodating.

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Found this stay extremely expensive parking up to $25. Rooms almost doubled compared to stay in August Makes this an expensive trip when you have a partner in hospital having treatment for cancer.

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good location. Bathrooms very out dated and beds not comfortable

Dear Steven, We very much appreciate your comments regarding your stay at Mercure North Melbourne. Thank you for sharing your positive experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

Not an ovewhelming stay but okay.

Customer review rating 3.0/5

Michael P. Families - Confirmed reviews ALL

I provide my feedback on the basis of an accessible user (my son) and me. The lift is very small and dated and if I am honest, my son is petrified of getting stuck in it. It is barely big enough to get the two of us in the lift with one bag. I know a replacement isn't cheap and would have some impacts but it is long overdue. We had a nice meal in the dining room on our first night. The staff were pleasant. The room itself again is very dated and long overdue for some money to be spent on it. To be paying $200 a night is overpriced for what is on offer. The door in the shower (room 201) is visibly very worn. The shower packs (shampoo, body wash etc.) are in a fixed position. My son can't reach them, they are too high, and I am sure others with disabilities have the same issues. You need to understand that an accessible area doesn't mean the person in the wheelchair has the capacity to reach things. My son has very limited movement in his arms, can't stand, and has to be lifted and transferred with everything. This is commonplace with people living with disabilities. The seat for the shower is not acceptable. His comment was can you put something under me the strap is up bum. This needs to be replaced with a proper fold-down accessibility seat. If these things can't be done then I think it is wrong for the rooms to be deemed accessible because they aren't. Little things like accessible power points. My son has a wheelchair that needs to be charged each night and a bi-pap device that needs power. Having power points hidden under desks etc. doesn't work. The mattress was at best ordinary. Very uncomfortable. Not sure how old it is but it wasn't enjoyable/comfortable.

Dear Michael, Thank you for taking the time to tell us about your experience at Mercure North Melbourne. I am sorry to hear that your experience did not meet your expectations; please allow me to express my apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gabriel Hartmann Front Office Manager Mercure North Melbourne

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Other web-users rate our hotel

  • 352 reviews 9.4/10 Location
  • 557 reviews 5.3/10 Room
  • 534 reviews 8.8/10 Service
  • 19 reviews 5.1/10 WiFi
  • 307 reviews 4.4/10 Comfort
  • 206 reviews 6.3/10 Cleanliness
  • 129 reviews 8.2/10 Breakfast
  • 122 reviews 2.3/10 Amenities

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