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Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating 4.3/5 1,732 reviews

ALLSAFE approved hotel

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Grand Mercure Vadodara Surya Palace
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+ 14 Services

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • HARNI APT VADODARA Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj
Opp Parsi Agiary
(Baroda)
390 020 vadodara
india

Tel: +912652363366

Fax: (+91)265/2363388

Check-in from 14h00

Check out up to 12h00

  • By plane

    HARNI APT VADODARA At 6km / 3 miles - Shuttle paying

  • By train

    VADODARA RAILWAY ST At 1km / 0 miles

GPS :22.307159, 73.181219

Companies

  • ABB LTD 10.0 km / 6.0 mi
  • ALLSCRIPTS 3.0 km / 2.0 mi
  • ALSTOM INDIA 10.0 km / 6.0 mi
  • BANK OF BARODA 2.0 km / 1.0 mi
  • BOMBARDIER 10.0 km / 6.0 mi
  • FAG BEARINGS 10.0 km / 6.0 mi
  • GAIL 5.0 km / 3.0 mi
  • HDFC 2.0 km / 1.0 mi
  • HERO MOTO CORP 3.0 km / 1.0 mi
  • HONEYWELL 2.0 km / 1.0 mi
  • LINDE ENGINEERING 5.0 km / 3.0 mi
  • MASTERCARD 3.0 km / 2.0 mi
  • NEILSON 3.0 km / 2.0 mi
  • ONGC 7.0 km / 4.0 mi
  • POLYCAB WIRES 40.0 km / 24.0 mi
  • SIEMENS INDIA 11.0 km / 6.0 mi
  • SUN PHARMA 6.0 km / 3.0 mi

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 650 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the non-smoking hotel features 146 rooms and suites. Free WIFI, access to fitness and wellness center are sure to create a great stay experience.

Our restaurants and bars

AZURE

Type of cuisine: International

Azure is the trendiest all day dining restaurant which is a popular destination for food lovers. Guests can choose between Buffet and A 'La Carte dishes from international and Indian cuisines. Azure is preferred for its authenticity and versatility.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

The outlet serves gourmet breads, pastries and cakes as well as confectioneries. With wide options of cakes and customized designs crafted by our experienced team, Vanilla certainly entices one for the special treat.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
Grand Mercure Vadodara Surya Palace

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,732 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,043 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.0/5

Satish S. Couples - 20/07/2021 Confirmed reviews ALL

Good location. courteous staff. good suite no 1303. Have seen a hotel with bathroom without a tub but first time i have seen a hotel without proper shower. please note that bath tub can be optional but bath shower is mandatory. How do you expect a senior citizen take bath in the bathtub if senior citizens are staying in the suite . though i was not a senior citizen still i had discomfort taking bath in a bath tub compulsorily.

Dear Mr. s., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Over all well and good hotel to stay

Customer review rating 4.0/5

Pawankumar R. Business - 19/07/2021 Confirmed reviews ALL

I feel Lifts are small and slow as in rush we waited for long time, breakfast was good, restaurant service is satisfactory,

Dear Mr. R., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Average

Customer review rating 3.0/5

Rajwant Business - 17/07/2021 Confirmed reviews ALL

Poor service, good infrastructure.

Dear Mr. Rajwant, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Perfect. Amazing service

Customer review rating 5.0/5

Aarsh R. Families - 17/07/2021 Confirmed reviews ALL

Everything was perfect. I hope h guys serve your every guest like this only

Dear Mr. r., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

good stay

Customer review rating 5.0/5

Anonymous Business - 16/07/2021 Confirmed reviews ALL

in this covid situation, precautions were taken. breakfast was good

Dear Ms. D., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager
Customer review rating 3.0/5

Rajesh C. Families - 14/07/2021 Confirmed reviews ALL

Too smaller rooms. Not worth..

Dear Mr. k., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bharat Kumar Gupta Rooms Division Manager

Nice comfy experience

Customer review rating 4.0/5

Kunal P. Couples - 14/07/2021 Confirmed reviews ALL

It was a very nice and pleasant stay but the only reason for rating 8 are 2 things. Hand sanitizers were not provided(had my own so won’t really cringe on it) but there were many guests who were without masks and that was scary. Staff was great and hygiene standards were maintained. Food was excellent. I was also working from my room; hence another flaw was the room design. Outside sounds were easily breaching the walls and the door. There was a wedding band at the same time of my meeting which was very inconvenient.

Dear Mr. P., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Great hygiene

Customer review rating 5.0/5

Anonymous Couples - 13/07/2021 Confirmed reviews ALL

Good stay. Courteous staff

Dear Mr. L., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Nice place

Customer review rating 4.0/5

Anonymous Couples - 11/07/2021 Confirmed reviews ALL

It's amazing staffs are also helpful

Dear Mr. p., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Good arrangements

Customer review rating 5.0/5

Shashank S. Families - 10/07/2021 Confirmed reviews ALL

we had first birthday party of our daughter in Grand mercure and it was so satisfying seeing all arrangements which were agreed. Food was awesome!

Dear Mr. S., Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager
Customer review rating 3.5/5

Nothing T. D. W. Business - 10/07/2021 Confirmed reviews ALL

Room given was very small But the services were satisfactory Was not properly informed abt the room size And pictures were misleading

Dear Ms. S., Thank you for your lovely review. I am glad that you enjoyed your stay w. us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience w. us. Thank you for sharing your concerns w. us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay w. us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Small rooms, people can hear noise from other rooms.

Customer review rating 0.5/5

Cheeku Couples - 08/07/2021 Confirmed reviews ALL

Rooms were very small and there is no concept of aound proof here. The walls are very thin and neighbour can hear every activity of yours.

Big name with nothing of value!

Customer review rating 1.0/5

Dixita G. Families - 07/07/2021 Confirmed reviews ALL

Where do I start? We arrived at the hotel at around 1:50 pm on 3rd July. After speaking to both the executives (out of the 4 at the time), at multiple times, I realized nobody at Grand Mercure knows how to treat a guest. With immense frustration and after a wait of good 45-50 minutes, we were finally told that we'd be given the room key after the room cleaning. We took ourselves to the room at around 2:58 pm. Our food was cold anyway, since we waited downstairs for over an hour. We immediately called the room service to give us 2 plates and 3 spoons for the lunch. But after 2-3 follow-up calls, they actually showed up in the room. The only complaint I had was the fact that the staff of Grand Mercure doesn't treat the guests the way they should. My mother was so tired of waiting that she actually insisted that we switched hotel and book ourselves at Sayaji, instead of Grand Mercure. While we were going to our room, we even heard some other guests in the passage talking something about the food service. One of them said, 'Naame bade aur darshan khote'. Anyway, this is probably not the best experiences I've ever had at Grand Mercure. This was my first and the last time I stayed at the hotel. Next time, I'd rather choose some other hotel, or leisure and business.

Dear Ms. G., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bharat Kumar Gupta Rooms Division Manager

Congested room

Customer review rating 0.5/5

Yash P. Couples - 06/07/2021 Confirmed reviews ALL

Im very much disappointed with the hospitality thrice i was disturbed in the afternoon and wen i was leaving for some personal work i called house keeping to clean my room i waited for 10mins no one came den on the reception i told him to get my room done with cleaning bt wen I returned back at midnight 1 my room was same as i left it no one came to clean my room den after getting so much disappoint I checked out immediately in half ad hour in the midnight at 1:30

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bharat Kumar Gupta Rooms Division Manager

Location is good

Customer review rating 5.0/5

Onkar B. B. Business - 05/07/2021 Confirmed reviews ALL

Overall neat and clean rooms with very good food. Location has great advantage

Dear Mr. B. Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Thank you for sharing your concerns with us we've made a note of it and have forwarded it ahead to the concerned department head. Please accept my sincere apology for the same, we'll ensure your next visit here is defect free. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Bharat Kumar Gupta Rooms Division Manager

Not a pleasant experience this time

TripAdvisor rating 3.0/5

Indbh Business - 19/02/2021 TripAdvisor review

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

Dear Indbh, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Would love to connect with you to ensure that your future stay is defect free from all aspects. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Gupta Rooms Division Manager 7043166966

Not my first choice anymore

TripAdvisor rating 2.0/5

elkayamkobi Business - 10/03/2020 TripAdvisor review

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Bad Experience

TripAdvisor rating 3.0/5

KunalBanerjee Business - 27/01/2020 TripAdvisor review

Stayed here for 01-night. Found the staff very rigid. Room AC was not working properly. Internet was good. Staff approach was take it or leave it. Please train your staff and let them be more professional. I will NEVER visit this hotel again

Dear Guest, Thank you for your lovely review. I am glad that you enjoyed your stay with us. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence – we cannot thank you enough for taking the time to share your experience with us. Your recognition means the world to our people. It was a pleasure to have you stay with us - we look forward to welcoming you back at Grand Mercure Vadodara Surya Palace. Warm Regards, Pramod Dashora General Manager

Needs More Work

TripAdvisor rating 3.0/5

Saloni02 Family - 07/01/2020 TripAdvisor review

Overall, the stay was okay- but we had to negotiate with the staff a lot for it. We were first given extremely small rooms. For the price we paid (which was similar to Vivanta and Sayaji), we expected space and service like Vivanta and Sayaji! After multiple phone calls, they moved us into larger rooms which had an extremely small television and dilapidated furniture. In a twin sharing room, they just had one sofa chair- we had to again make a call for another one to be arranged. One would know that this hotel was recently acquired by Grand Mercure and there was still A LOT of work that needs to be done. Breakfast was satisfactory but kind of mundane- without a time extension on a holiday! We waited for the bell boy for around 20 minutes (and called the reception twice) before carrying our luggage to the reception ourselves for check out.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered in the hotel have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Isn't worthy at all.

TripAdvisor rating 2.0/5

babla_dipen Couples - 30/12/2019 TripAdvisor review

Expectation as it being a Accor group hotel wasn't met at all. Adding to that, the Service was poor & It seemed the Hotel isn't ready to cope up to the level what an Accor hotel needs to be & they aren't ready to handle a big crowd as well. Humbleness as F&B Service provider too was Terrible. Need changes in the welcome area & restaurant area. Very sorry to say, Accor needs to remove this place from the list.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered in the hotel have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

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