Grand Mercure Vadodara Surya Palace

Information message

Grand Mercure Vadodara Surya Palace 5 stars

Customer review rating (ALL Rating) 4.2/5 668 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Largest pillarless Grand Ballroom of the city with a 23 ft. high ceiling

  • Located in the centre of the city

  • Closest hotel to the Statue of Unity - 80km

  • Multi-cuisine restaurant and cake shop

  • Single Lady travelers and reduced mobility rooms

Hotel location

Grand Mercure Vadodara Surya Palace

Sayajigunj, Opp Parsi Agiary, (Baroda)
390 020 VADODARA
India

Telephone +91 265 236 3366

Fax +91 265 236 3388

Contact email

  • By plane

    HARNI APT VADODARA At 6km / 3 miles - Shuttle paying

  • By train

    VADODARA RAILWAY ST At 1km / 0 miles

GPS:22.307159, 73.181219

Companies

  • ABB LTD 10 km / 6 mi
  • ALLSCRIPTS 3 km / 2 mi
  • ALSTOM INDIA 10 km / 6 mi
  • BANK OF BARODA 2 km / 1 mi
  • BOMBARDIER 10 km / 6 mi
  • FAG BEARINGS 10 km / 6 mi
  • GAIL 5 km / 3 mi
  • HDFC 2 km / 1 mi
  • HERO MOTO CORP 3 km / 1 mi
  • HONEYWELL 2 km / 1 mi
  • LINDE ENGINEERING 5 km / 3 mi
  • MASTERCARD 3 km / 2 mi
  • NEILSON 3 km / 2 mi
  • ONGC 7 km / 4 mi
  • POLYCAB WIRES 40 km / 24 mi
  • SIEMENS INDIA 11 km / 6 mi
  • SUN PHARMA 6 km / 3 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

7 

meeting rooms

From 1 to 1,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Urbanely designed and featuring a host of 5-star amenities, the non-smoking hotel features 146 rooms and suites. Free WIFI, access to fitness and wellness center are sure to create a great stay experience.

Our guest reviews

Our guest reviews for
Grand Mercure Vadodara Surya Palace

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  668 reviews

TripAdvisor Rating  4.5/5  1,106 reviews

Comfortable stay

Customer review rating 4.0/5

A Families - Confirmed reviews ALL

The stay was overall comfortable. Minor points of improvement would be more punctuality required when asking for housekeeping.

Dear AKSHATA D., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Customer review rating 3.5/5

Pratul B. Couples - Confirmed reviews ALL

I stayed in room 1716. The electric connections are very confusing . Also very thoughtless is the glass door of the bathroom. If one person uses the bathroom, the entire bedroom is lighted which disturbs the other person who is sleeping in the room

Dear Pratul B., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava

Good location

Customer review rating 4.0/5

Sameer Business - Confirmed reviews ALL

over all OK.

Dear Sameer J., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

It was my first visit to Vadodora, hope to come back again

Customer review rating 4.0/5

Seyed R. M. Business - Confirmed reviews ALL

It was nice, very friendly atmospheric, clean rooms, good food.

Dear Seyedreza M., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good experience

Customer review rating 5.0/5

Kuldeep P. Families - Confirmed reviews ALL

It was a good experience with you and your team, excellent service by Mr. Gopal and Team and also well supported by Mr. Ram, also food was delicious as expected. Thank You

Dear Nilesh R., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Needs improvement

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hospitality needs more improvement. For greetings at entry and exit was missing. Room service are time taking

Dear V R., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava

Comfortable Stay

Customer review rating 5.0/5

Jitendra K. Couples - Confirmed reviews ALL

Staff very friendly.Your front desk manager Nishant very helpful and polite.

Dear Jitendra K., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good stay

Customer review rating 4.5/5

Thejas K. Families - Confirmed reviews ALL

The single occupancy room was great! It had all the amenities that I wanted - chappals for use inside the room, dental kit and safe etc. The double occupancy room was missing some of these room amenities.

Dear Puthalath B., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Not satisfied

Customer review rating 3.5/5

Pradeep G. Business - Confirmed reviews ALL

Cab facility is not good. In food got stone particles and informed to Manager Mr. Choudhary or Yadav. Electric cut 2-3 for short duration. Not picked call from Reception from outside. Not more variation in food.

Dear Pradeep G., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava

Customer review rating 4.5/5

Raghavendra G. Business - Confirmed reviews ALL

Except missed service on Laundry on May 5th , everything was great. Laundry guy has been very polite & apologised for missed service.

Dear Raghavendra G., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good Stay

Customer review rating 4.5/5

Ketan S. Couples - Confirmed reviews ALL

Staff very cooperative food very good service excellent

Dear Ketan S., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Well located but rooms could have been more better

Customer review rating 4.0/5

Nitin Business - Confirmed reviews ALL

Everything was great including the amazing service. What i felt is the interior of the rooms were not upto the mark. Needs some renovation

Dear Nitin S., Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava

Average Accor property

TripAdvisor rating 3.0/5

rajruk2022 Business - TripAdvisor review

Good location and neat rooms. Service not upto the mark. Unfriendly staff at reception. Had this experience twice already. Even with an Accor platinum status you have to ask for everything which they feel is their privilege to negotiate and agree

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Would love to connect with you to ensure that your future stay is defect free from all aspects. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Prabal Srivastava General Manager 7043166966

Customer review rating 2.5/5

Kalpesh D. Business - Confirmed reviews ALL

Very bad in room dinning experience

Dear Guest, Namaskar from Grand Mercure Vadodara Surya Palace. Thank you for taking the time to tell us about your experience at the Grand Mercure Vadodara Surya Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prabal Srivastava Grand Mercure Vadodara Surya Palace

good stay

Customer review rating 4.5/5

Ajeeth J. Business - Confirmed reviews ALL

all good

Dear Guest, Namaskar from Grand Mercure Vadodara Surya Palace. We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Enroll yourself as ALL member by clicking the below link to enjoy all the benefits and to stay updated on the events and happenings at the hotel. https://bit.ly/38hkTjC Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava Grand Mercure Vadodara Surya Palace

Centrally located and nice ambience

Customer review rating 5.0/5

Sucheta D. Business - Confirmed reviews ALL

It was a nice stay

Dear Sucheta D., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Really enjoyed the Stay. Food was really very good and the reception staffs are doing great job in arranging things in quick span.

Dear Sathiyagopi M., We very much appreciate your comments regarding your stay at the Grand Mercure Vadodara Surya Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prabal Srivastava

Good hotel in the city

TripAdvisor rating 5.0/5

Indbh Business - TripAdvisor review

I have been staying at this hotel every time in visit Vadodara for business. I find the price reasonable and the service is quiet good. Rooms are decent and value for money. Overall a good experience and will return.

Dear Indbh, We appreciate you sharing your experience with us. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and offer a great experience for all our guests. We take pride in training our associates and it is very heart-warming to note that they have been able to “Exceed your Expectations”, which is the motto of our hotel. I look forward to welcoming you back to our hotel. Warm Regards Prabal Srivastava General Manager

Not a pleasant experience this time

TripAdvisor rating 3.0/5

Indbh Business - TripAdvisor review

When I reached my room upon checking in, I saw a staff showing my room to 3 potential guests. This was not expected especially during COVID19. I didn't make any fuss and settled in the same room and locked the door, however after a couple of hours someone opened my door using a master key, when I screamed the person left immediately. The guests were very noisy and room walls didn't provide any sort of insulation to the noise outside or next door.

Dear Indbh, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Would love to connect with you to ensure that your future stay is defect free from all aspects. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Bharat Gupta Rooms Division Manager 7043166966

Not my first choice anymore

TripAdvisor rating 2.0/5

elkayamkobi Business - TripAdvisor review

I have stayed many times in this Hotel. I am a Platinum member so I have good perspective how hotels in accorehotels should look like. I found the following gaps: 1. Although I am a Platinum member, I was not greeting as that. I didnt have teh feeling the receptionist was aware of that. 2. Breakfast is bad. I mentioned it before. Its mainly Indian cuisine, I had nothing to eat in breakfast...just fruits. 3. My room #1912 was facing constant noise from the street/outside. I am not sure the room is isolated for noises. 4. When check out, the lady did not ask how was my stay. Again, most likely she was not aware of my Platinum. 5. Breakfast in 3/5 was so busy and many people, it seemed as the staff was incapable to clean the tables, and refill the Buffet. I had nothing to eat and I was very dissapointed. 6. Until my last stay, this hotel was my first choice in Vadodara, this is not the case for my next visit.

Dear Guest, Thank you for taking the time to share your feedback regarding your most recent visit with us. We strive to make each of our guests' experience flawless and memorable and we are extremely sadden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. I sincerely appreciate your comments and hope that the experience will not deter you from returning to Grand Mercure Vadodara Surya Palace in the not too distant future. Best regards, Pramod Dashora General Manager

Our most recent 20 reviews

In partnership with TripAdvisor