Hotel - Mercure Kuala Lumpur Shaw Parade
Mercure Hotel Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

4.5/5 601 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

MITSUI & CO PTE LTD1 km / 0.62 mi TEJANA TRADING1 km / 0.62 mi
TAIPEI ECONOMIC OFF2.6 km / 1.62 mi

Exhibition and convention centre

KLCC3.8 km / 2.36 mi

Your meetings and events

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHAW STUDIO 3 50 m2 4 m 16 12 14 10 4
SHAW STUDIO 2 51 m2 4 m 22 16 16 16 8
SHAW STUDIO 1 152 m2 4 m 160 30 30 60 15
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

  • 213 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 ALL Rating 3,679 reviews

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 601 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Friends getaway - 04/12/2019 TripAdvisor review
« Just behind Times Square »

This hotel is being well maintained with nice rooms and beds. It is still a solid choice a few years down the track. Only 3 min walk to the back entrance of times square mall, which makes for an easy to access bukit bintang. I like the rooftop pool area, it's nicely decorated. The restaurant has improved since the last visit, but I still feel bewildered over the frequency of over or under cooked meals/dishes.

Dewi Couples - 02/12/2019 Confirmed reviews ALL
« new cosy room »

A satisfied room but thats all. the area was dull and u need to get grab and go to bukit bintang instead.

Kelv Business - 01/12/2019 Confirmed reviews ALL
« Thumbs up »

FOH staff is usually friendly, courteous and obliging on my previous stays with like of Ms. Poi See etc. Regretfully not this time upon my check in as I got to hotel and checked in past midnight. Value for money overall. One downside...the on going construction in front of the hotel and its vicinity make walking quite a hassle.

James Couples - 28/11/2019 Confirmed reviews ALL

Excellent service and friendly staff

Anonymous Couples - 27/11/2019 Confirmed reviews ALL
« Very good »

Room very clean, quiet and comfortable . Pool small but fine. Very friendly staff. never have chance to visit restaurant maybe next time.

N. G. P. Business - 27/11/2019 Confirmed reviews ALL
« Dr »

Friendly and attentive from your staffs. The front desk team are good and settled my check in and check out flawlessly and easy. My only suggestion is the car park issue needed to be easier and instead of every 24 hrs to get the update which is very tedious. I was blocked once at the exit gate while in a hurry, and my appointment was delayed. I could get in with the parking ticket within 24 hrs, but when I get out after 24 hrs, the ticket wouldn’t work. Thank you.

Phil Couples - 27/11/2019 Confirmed reviews ALL
« Happy with hotel. »

Very friendly staff from security out front, front desk and other general staff. Only downside was we found long dark hairs on our second bed pillow (my wife has short hair, I have none) but otherwise nice stay close to shopping centres, monorail.

Lis S. Families - 27/11/2019 Confirmed reviews ALL
« Too far from the center »

We searched for a place near the center, including Bukit Bintang area, Jl Alor and it seemed close. On booking.com, at least. The hotel and staff were quite nice, but it doesn’t compensate for the distance to the center.

Gs L. Families - 26/11/2019 Confirmed reviews ALL
« Engineer »

Everything was good, except for parking payment system for hotel guest, which I hope it can be more simplified. Hotel guest can be easily made mistake , i.e not to slot in the mercure version of parking ticket , but get the new one for entry again . I myself had the problem with this and cause me cannot exit when I was in rush . Thankful the hotel staff Phui See she was very helpful to me at that time .

Sally C. 張. Families - 26/11/2019 Confirmed reviews ALL
« Customer Service »

The front desk staff paid a listening hear to accommodate our need of putting three rooms together on the same floor even tho’ I knew the chances were slim as we were not privileged customers.

Anonymous Families - 23/11/2019 Confirmed reviews ALL
« Good accomodation overall but the location is not so convenient »

Service was amazing and the room was neat and tidy. Only comment is that the location is not too convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. , We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. For any inquiries or bookings, we are at your service, just send us an email at H9… Sincerely, Cindy Yeoh General Manager

Lee L. K. Couples - 22/11/2019 Confirmed reviews ALL
« Polite staff with comfortable room stay »

Everything was alright except that the shower head was cracked and I cut my face accidentally. Please replace the shower head.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYE K. LEE, First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received on the shower head and it has been replaced immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Herry S. Solo - 21/11/2019 Confirmed reviews ALL
« Small oasis among bustling business district »

the comfort of mattress, power of hot water supply, personal touch of hotel staff , Reedem your unfriendly hotel surrounding atmosphere. Your FO staff Mr. Zarul meet my expectation. Your MOD ms. Toh Phui See support during check in. Welldone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HERRY S., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team, a special thanks to Zarul and Phui See. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Victor Families - 21/11/2019 Confirmed reviews ALL
« Clean and value for money »

Offered welcome drink that could be redeemed at any of the restaurants. Good service and clean room. Couldn't ask for more at this price.

O.d Solo - 20/11/2019 Confirmed reviews ALL
« Mercure Kuala Lumpur Shaw Parade »

The Mercure Kuala Lumpur Shaw Parade location and stay were more than good.

Joe P. Business - 20/11/2019 Confirmed reviews ALL
« quite pleasant »

On the last night, there was some constant noise next to my room in 1906. I had called front desk but no one came to check. I called housekeeping than a technician came to observe and found that some kind of motor fas was broken and he turned it off. The voice was also gone. The front desk could be more attentive in responding to my complain without the need to call back again for another department.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOE P., First of all, thank you for your support and loyalty as Le Club member! We appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade very much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from the constructive feedbacks received on the noise at level 19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

Hailey Couples - 20/11/2019 Confirmed reviews ALL
« 4star hotel standards fulfilled , clean confortable »

You can’t go wrong with Mercure, expectations fulfilled, no bad surprises. Great location wonderful staff very sweet and professional from security guard to reception to restaurant and housekeeping all had a sincere smile and it was a pleasure to be surrounded by such competent staff

Amy L. Couples - 18/11/2019 Confirmed reviews ALL
« Comfortable »

Clean .staff friendly good location easy to eat

Sivakoen W. Solo - 18/11/2019 Confirmed reviews ALL
« cleanliness »

comfy bed and nice service

Lf Couples - 17/11/2019 Confirmed reviews ALL
« Near to town »

The location is strategic and is easy to travel around. The hotel is near to ICC Pudu where you can have the early breakfast with variety of choices. Apart from that, you can easily catch grab to the nearby shopping mall.

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