Hotel - Mercure Kuala Lumpur Shaw Parade
Mercure Hotel Mercure Hotel

Mercure Kuala Lumpur Shaw Parade

4.5/5 626 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 11:00
    • Opening hours : Week-end 11:00 - 11:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

MITSUI & CO PTE LTD1 km / 0.62 mi TEJANA TRADING1 km / 0.62 mi
TAIPEI ECONOMIC OFF2.6 km / 1.62 mi

Exhibition and convention centre

KLCC3.8 km / 2.36 mi

Your meetings and events

Mercure Kuala Lumpur Shaw Parade Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHAW STUDIO 3 50 m2 4 m 16 12 14 10 4
SHAW STUDIO 2 51 m2 4 m 22 16 16 16 8
SHAW STUDIO 1 152 m2 4 m 160 30 30 60 15
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms are tastefully designed with modern facilities including WIFI access and cable TV. Perfect for business and leisure travellers. Hotel has 3 room types: Deluxe Rooms, Privilege Rooms, and Suites, and 2 rooms for physically challenged guests.

  • 213 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 ALL Rating 3,823 reviews

Our guest reviews for
Mercure Kuala Lumpur Shaw Parade

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 626 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 20/01/2020 TripAdvisor review
« review of my recent stay »

I always choose to stay in mercure kl shaw parade whenever my business trip to kl cause thus far my stays were pleasant one. unfortunately I am a bit upset with my recent stayed. when I checked in, I noticed the air-cond was not working well, hence I complaint to front counter. technician came and get it repair. however, the air-cond was not working mid night, and the room was stuffy and warm and affected my sleep quality. what is the different between accor live and accor plus ? I am having my dinner at the lobby café, I checked with the waitress if accor member enjoy any discount, he replied yes 25%. when the bill came, he said sorry discount only apply to accor plus member.

Business - 19/01/2020 TripAdvisor review
« very good hotel »

this very good hotel very near to Bukit bintag and many shopping malls. rooms are well kept. I was updated to executive room. Overall good break fast menu, Internet connection works very well. 'All hotel staff is very helpful. The roof top pool and restaurant is good place to relax.

Business - 16/01/2020 TripAdvisor review
« a WOW experience! »

Note: this is part 3 of a series of 3 hotel KL hotel reviews I will write in the next 2 months. How is this hotel not ranked as #1 on Tripadvisor? I selected this hotel having considered other (much) higher ranked hotels on Tripadvisor. It is a curiosity that this hotel has a stellar value for its price point, great location, similar amenities, and newer, well-kept facilities, yet it is ranked lower (top 15) than other hotels that have smaller rooms, dated facilities, much pricier, etc. I expected to be unimpressed at Mercure but instead I was blown away by this gem of a hotel. The facilities are almost indistinguishable from the other two KL hotels I’m reviewing (whose rates are >2X more). If anything, Mercure is better as it is newer (2 years old) and well maintained. My room & bathroom were spacious, well-appointed and designed. Outlets and switches are well situated and Wifi signal was strong. What other reviewers have written about the bed is true. I had my best nights of sleep ever during my stay – their bed is giving Westin’s Heavenly Bed a run for its money. Mercure’s breakfast offers the same diverse dining "stations" but variety is a little less. However, I find that what it lacked in quantity, it made up in quality. As a nasi lemak aficionado, their nasi lemak is the best of the three hotels I’m reviewing. What impressed me the most was their outstanding customer service. My experience with most hotels these days is that their staff has become a blur of tired, overworked and disenchanted, who are provided a script on how to squeeze more revenue and politely do as little as possible. The staff at Mercure genuinely wanted to be helpful. As an example, on my first morning there, I accidentally slept in, and had a late start on my planned walk to the highly google ranked nasi lemak stalls near the twin tower (about an hour away). The front desk staff (without fail) greeted me every time I’m in the lobby – politely asking how they could help. Upon hearing my plans, Wilson equipped me with bottles of water and an umbrella (which I greatly appreciated when I was in the relentless heat and humidity during my walk). Such thoughtfulness is so rare these days. I was really pleased that I “took the chance” and stayed here. I tend to be a tough reviewer, and it such a pleasure to be able to highly recommend Mercure Shaw Parade without any reservations.

Don Couples - 14/01/2020 Confirmed reviews ALL
« Great »

Great

John F. Couples - 13/01/2020 Confirmed reviews ALL
« A good hotel gone bad1 »

We have been frequent visitors to the Mercure. Just over the past three months My wife and I stayed a total of 26 days. After this last visit my wife said never to return to the Mercure ever again. On the most recent visit staying a total of 13 days we were given the worst room on the lowest floor that we have ever had at the Mercure. When my wife saw the room she almost cried. The room was one with the fire hose outside which meant that the closet was shortened due to the fire hose location. Not enough space for the two of us for 13 days. The couch was not a full couch but a shortened one which meant when I left during the day there was no place comfortably within the room to sit and read her books. The volume on the TV was controlled to such a low level neither one of us could hear without sitting on the edge of the bed. Under the bed a previous guest “used” condom wrappers were found. We were too embarrassed to say anything about the room as we never complain, we just do not return. Many other things were bad also especially getting the welcome drinks, to the food in the breakfast area. We will miss both Sajeeb (baggage handler) and Hanam in the restaurant, both excellent people in many ways. We will not miss the Mercure!

Professor E. H. Families - 12/01/2020 Confirmed reviews ALL
« Excellent Hotel and Staff »

I always choose to stay in Mercure Shaw Parade whenever I come to KL. Excellent rooms, clean and comfortable. Good and efficient staff especially the frontline of Mr Wilson Tan and Miss Cindy. They are very patient and attentive to customers' needs. I will surely recommend friends to stay in Mercure Shaw Parade.

John Business - 11/01/2020 Confirmed reviews ALL
« Great hotel. Needs better signage »

Went to the gym on the 20th floor and could not find the gym. No staff at the pool. Went downstairs and asked and was told it’s up the stairs. Went back but no signage. Also in my shower, the shower gel in the bathroom was titled hand cream.

G. Y. Business - 10/01/2020 Confirmed reviews ALL
« good stay »

many time stayed here. chrckin good and felt welcome. hotel took note of my last request and put in juices in the fridge. that's very good. pool side dinner always enjoyable, happy hotel now installed mobile phone charging unit at lobby. good for me as I forgot to bring my charging cable.

Lie R. Families - 07/01/2020 Confirmed reviews ALL
« Nice service and good location hotel »

The beds are so comfortable. The air-conditioner is so good. The Breakfast menu has good variations. The Hotel location is near to TImes Square. All - in - all , it is a great hotel..

Nazri Families - 07/01/2020 Confirmed reviews ALL
« Enjoyable Short Stay »

Very pleasant experience dealing with the friendly and helpful front office staff. The use of a proper table with seats vs standing at a counter is good.

Yanish P. Friends - 07/01/2020 Confirmed reviews ALL
« Outstanding customer service, hotel and location »

Beyond my expectations. I’ll surely recommend others here. The staffs are so professional and helpful. I’ll always remember the actions they took to look for my lost wallet which helped me find it. Facilities in hotel is 5 star. Location ideal.

Ellen Couples - 07/01/2020 Confirmed reviews ALL
« could do better »

We enjoyed our stay but concerned about a few things. The reception staff could of been more friendly, The older tour guy stopped speaking to us mid conversation to go chat with another guest leaving us hanging and waiting around.It felt like he valued the other guest more than us. To say the least this annoyed me greatly and stopped me from booking any tours within the hotel .He quoted 2 different priced i felt he was lining his own pockets.Then when we didn't book he next spoke to us again,Not what you expect from a top Hotel when your walking past him many times a day, We have stayed with Accor Hotel for years from Melbourne , Sydney & Gold Coast and this experience did put me off.

Kamlesh M. Couples - 06/01/2020 Confirmed reviews ALL
« good but should have more activities like pool table »

it was fine but it could have been better if more activities qould be ptesent there. activities like pool table. the housekeeper was very cool and do his work very well. the food was good. the room was perfect. the swimming pool must be accessible atleast till 11PM.

Anchalee L. Families - 06/01/2020 Confirmed reviews ALL

The room is clean and comfort also gave a great service.

Family - 06/01/2020 TripAdvisor review
« Excellent Hotel Stay »

Clean and comfortable bed. The staff was polite and attentive. I was given an upgrade due to my wife birthday. The location is 10 minutes walk away from berjaya times Square and quite a lot of eateries nearby. Will come bsck and stay again !!

John Families - 05/01/2020 Confirmed reviews ALL
« Reasonable rates, comfortable and convenient »

My stay can be summed up thus: Reasonable rates, comfortable and convenient.

Ricky W. Families - 04/01/2020 Confirmed reviews ALL
« Family vacation »

Stay for a short break in the heart city of Kuala Lumpur. I love the place, but the check-in process can be a lot better. I am a Gold Accor member, the counter for Accor member is empty and has people that can attend me, but they redirect me to an inexperienced staff.

Anonymous Families - 04/01/2020 Confirmed reviews ALL

Restaurant Service was bad and delayed, my son had to wait more than an hour for dinner

Mf M. Couples - 03/01/2020 Confirmed reviews ALL
« More bang for buck »

It was a pleasure to be amidst the company of people who care. From the outset, Wilson Tan received us warmly, especially having left South Africa almost 30 hours ago. The quick induction of places to visit helped in confirming our researched itinerary. All went well, including the breakfast.

Sylvia Couples - 02/01/2020 Confirmed reviews ALL
« Restfull »

Lovely comfy bed tea coffee facilities in room All staff very helpful expecially Phui See helping us print our boarding pass Pool bar should open earlier but I guess you know your best times

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