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Novotel Madrid Center Hotel 4 stars

Customer review rating 4.5/5 9,023 reviews

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Novotel Madrid Center
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+ 22 Services

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 22 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Madrid Center

O Donnell 53
28009 madrid
spain

Tel: +34912214060

Fax: (+34)91/5745601

Check-in from 14h00

Check out up to 12h00

  • EMT TRANSPORTE :  28 26 C 2 O DONNELL

  • EMT METRO MADRID :  LINEA 6 O DONNELL

  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS :40.421618, -3.672168

Companies

  • A N F P 1.0 km / 0.62 mi
  • BP 3.0 km / 1.86 mi
  • CITROEN 1.0 km / 0.62 mi
  • ERIKSSON 5.0 km / 3.11 mi
  • ESPASA CALPE 1.0 km / 0.62 mi
  • GRUPO ZETA 0.5 km / 0.31 mi
  • KOIPE CARBONELL 19.0 km / 11.81 mi
  • PROSEGUR 3.0 km / 1.86 mi
  • RENFE 9.0 km / 5.59 mi
  • REPSOL 6.0 km / 3.0 mi
  • SISLEY 2.7 km / 1.68 mi
  • URALITA 3.0 km / 1.86 mi
  • WARNER MUSIC SPAIN 3.0 km / 1.86 mi

Your meetings and events

Meeting@Novotel is your guarantee of success. 24,750 sq. ft. (2,300 m²) of exclusive event space in 21 areas, designed to be adapted to the image of each customer, technological and catering requirements and the comfort of participants.

Room descriptions and layouts

22 

meeting rooms

From 1 to 900 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Our restaurants and bars

Currently unavailable

EAT BAR

Type of cuisine: Gourmet

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Currently unavailable

EAT BAR

The dynamic and adaptable Eat Bar by Novotel is the heart of life at the hotel. Enjoy a range of services, from aperitifs to lunch in a relaxed environment. Watch sports on the large VideoWall and feel like you are there.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,023 reviews

TripAdvisor Rating 4.0/5

2,429 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely hotel

Customer review rating 4.5/5

Lauri G. Couples - 07/09/2021 Confirmed reviews ALL

Good, clean hotel. Great service.

Could not travel due to COVID but you would not refund

Customer review rating 0.5/5

Alan N. Couples - 03/09/2021 Confirmed reviews ALL

Very poor

City Trip Madrid

Customer review rating 4.0/5

Joris L. Families - 19/08/2021 Confirmed reviews ALL

Nice clean rooms, good beds and swimming pool.

Overall good stay

Customer review rating 3.0/5

C J. E. Families - 30/07/2021 Confirmed reviews ALL

Check-in process was too long, i pre-checked in online yet still took us around 5-10 minutes. On the contrary, check-out was way too quick, nobody asked how was your stay? I think the gentleman there was the manager, but was too busy talking to coworkers - not a very professional sight to see.

Excellent stay and try the sun terrace

Customer review rating 5.0/5

Anonymous Business - 27/07/2021 Confirmed reviews ALL

Very enjoyable indeed. Great reception staff wiling to help in every way. Nice upgrade. Super pool and top floor terrace area with sunny and shady areas for all.

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belén Pérez de Santa María Director of Sales

Well located, excellent service

Customer review rating 4.5/5

Joy W. Families - 27/07/2021 Confirmed reviews ALL

The staff were so so friendly and helpful. Great location as cafes, restaurants, shops all nearby. The only thing was the pool was so small for the hotel.

Dear Joy, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I´m sorry about the feeling regarding the pool, but again thank you for your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belén Pérez de Santa María Director of Sales

Overall good stay

Customer review rating 4.0/5

Chris Business - 25/07/2021 Confirmed reviews ALL

Please improve the breakfast choice. I could expect what was offered from an Ibis but not from a Novotel. There were just bread, ham and cheese and tortilla. Could get better breakfast at 1/10 of the cost just walking to the corner.

Dear Yu Hong, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding breakfast, we have taken note of your comments and informed the food and beverage responsible, so that we may improve it. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Belén Pérez de Santa María Director of Sales

Excellent staff, clean room

Customer review rating 4.5/5

Sm Solo - 24/07/2021 Confirmed reviews ALL

Wonderful staying at this hotel. Great check in experience and a pleasant team.

Well located, great stay

Customer review rating 4.5/5

Erick Business - 19/07/2021 Confirmed reviews ALL

Quick check in and out. Clean rooms, nice restaurante and pool

The best hotel in the town

TripAdvisor rating 5.0/5

jfigueras2020 Family - 12/02/2020 TripAdvisor review

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

jfigueras2020!!! Thank you so much for sharing your experience, for us is so important and we would love to receive you again back soon. Here is your place in Madrid Have an amazing afternoon. Best wishes form Madrid, @NovotelMCenter

Location location location

TripAdvisor rating 4.0/5

Roger_NL_1976 10/02/2020 TripAdvisor review

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

Dear Roger_NL_1976, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Comfortable stay, friendly staff(mostly)

TripAdvisor rating 4.0/5

raviarora26 Family - 20/12/2019 TripAdvisor review

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Thank you Raviarora26 it´s nice to know your experience, thanks for choosing us and thanks also for helping us improving our service. Kind regards from Madrid, @novotelMCenter

Good hotel in centre of Madrid.

TripAdvisor rating 5.0/5

Hooman M Couples - 09/11/2019 TripAdvisor review

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

Thanks for choosing us Hooman. We very much appreciate your comments regarding your stay at the Novotel Madrid Center. Hope you had a wonderful stay and enjoyed a lot the hotel and the city. Come back soon! Best wishes from Madrid, @NovotelMCenter

Special sejour

TripAdvisor rating 5.0/5

Liviu2011 Couples - 05/11/2019 TripAdvisor review

I want to elogiat . the very good services in the hotel .well come greite.in the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Thank you Liviu2011 for choosing us, it was our pleasure to have you here. We hope to see you soon again, come to visit us when your back to Madrid. I will share you comment with our staff to let them know, they will really appreciate it. Take care and have a wonderfull day! NovotelMCenter

Good stay

TripAdvisor rating 4.0/5

Sivakumar632 Family - 03/11/2019 TripAdvisor review

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid We would also like to inform you that all the Novotel Madrid Center Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need. Thanking you once again for your interest in the Novotel Madrid Center and looking forward to wellcoming you back in the near future. NovotelMCenter

Madrid 2019

TripAdvisor rating 3.0/5

wolfgangzingelmann Business - 16/09/2019 TripAdvisor review

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!

We very much appreciate your review regarding your stay at Novotel Madrid Center. It is always a pleasure to receive guest´s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you again back soon. Sincerely,

Good location near center of Madrid

TripAdvisor rating 4.0/5

MatthewB5696 Family - 05/09/2019 TripAdvisor review

Hotel is a short walk from Retiro Park. It is also near metro stops and close to the highway which made for an easy drive to the airport. The room was small for a family of four but we only needed to sleep there which was fine. Finding a reasonably priced room for four in Spain can be difficult but the Novotel was great value for the location.

Thanks for sharing your experience, we are happy to know that you enjoyed your visit and liked our hotel. Have a great day

A Jewel in the Heart of the City

TripAdvisor rating 4.0/5

sam117117 Couples - 02/09/2019 TripAdvisor review

The hotel is near perfect. Location is great, staff friendly, food fantastic. The rooftop bar and pool were a lovely leisure area in a suburban oasis. The only drawback was the poor WiFi. Needs improvement.

We try to improve our service everyday and be the number one for our customers. We try to make you feel like at home. So thank you for helping us and come back soon, it will be our pleasure!

Slow Response

TripAdvisor rating 3.0/5

afryer718 Couples - 28/08/2019 TripAdvisor review

Well situated hotel, nice bedroom and bathroom. The rooftop bar and pool are lovely. Unfortunately, on the first night we had a problem with the air conditioning and a flashing light outside the bathroom. The technician attended and sorted the air conditioning and looked at the fuse box with regard to the light. During the night the flashing increased and led to my husband and I having an horrendous nights sleep. We reported this again and showed the receptionist a video of the problem, but on returning that evening the flashing continued. Again we had to report this. Eventually the problem was solved but we were extremely disappointed by the time taken to resolve this issue.

Contemporary hotel in a quiet area but near the center

TripAdvisor rating 5.0/5

Stay36482961297 Friends getaway - 16/08/2019 TripAdvisor review

Contemporary style hotel in a quiet area with very friendly staff. Very clean with excellent amenities. Excellent buffet breakfast with lots of variety. Inviting rooftop bar for sunbathing or nightcap. Close to metro station and bus stop.

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