Novotel Madrid Center Hotel

Came on business, restaurant open very late, free drink, excellent breakfast, free room upgrade, helpful staff, what more can you ask for

Our overnight stay in Madrid at Novotel centre was just perfect. The room was comfortable and the staff made sure all of our needs were met. The location of the hotel was close to the metro and there are plenty of restaurants and grocery stores close by.

We'll kept hotel with great services, friendly staff and great guest relations. The location is just slightly away from the hustle of the tourist area, so it's a 15-20 min walk into the zone every time. Large hotel so it is great for groups.

My company hosted an event at the Novotel Centre in Madrid with over 200 delegates. Including me about 15 colleagues from my company stayed at the hotel for the conference which was held on 13 February. I spent 4 nights at the hotel (3 nights on business and 1 night on leisure). When I made the booking for the leisure night and also through my company for the business nights I specified that I would have liked a quiet room. The first night I arrived and I was given a room which was facing a side street and the noise from the traffic was just bearable. However the mattress was concave and the springs in the bed were squeaking quite badly. I did not complain immediately as it was late and I was tired and was planning to address this with the hotel the next morning. The next morning the shower did not work. I only had a treacle of water which was also very hot and I could not regulate the temperature so I could not take a proper shower. I went downstairs to complain about the water and also asked if I could change the room because of the bed and the noise but was told that was not possible They explained that the problem with the water was due to a fault that affected the whole building and that it was in the process of getting fixed and said that they would send somebody to check the mattress and the springs. I was in a hurry as I had to go to business meetings so did not argue but I would like to point out that my colleague who was with me and complained about the room was given a different room right a way (whilst I was not). Not sure why he had a different treatment than me but I felt a little bit discriminated. Also the majority of my colleagues were given rooms which were facing the internal courtyard - which was very quiet - although none of them have asked for a quiet room so I am at a loss to explain as to why I was not give a quiet room which was the only request I had. After my business meetings I came back to the hotel and complained to my colleagues from the event team who had dealt with the booking in the first place. Immediately my room was changed but to a room which was even noiser that the first one!! I stopped complaining as we were quite busy and did want to put a strain on the event team colleagues who were quite busy with the event, but it seemed that without their help reception was not really listened to my feedback/requests. The staff was very nice and polite but I was not impressed at all by the way my requests were handled.