Hotel - Novotel Madrid Center
Novotel Hotel Novotel Hotel

Novotel Madrid Center Hotel

4.0/5 2,401 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Indoor parking at EUR 25 per day (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • EXTENDING THE DEPARTURE TIME TO 5 P.M. (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 22 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

A N F P1 km / 0.62 mi CITROEN1 km / 0.62 mi ESPASA CALPE1 km / 0.62 mi KOIPE CARBONELL19 km / 11.81 mi RENFE9 km / 5.59 mi SISLEY2.7 km / 1.68 mi WARNER MUSIC SPAIN3 km / 1.86 mi
BP3 km / 1.86 mi ERIKSSON5 km / 3.11 mi GRUPO ZETA0.5 km / 0.31 mi PROSEGUR3 km / 1.86 mi REPSOL6 km / 3 mi URALITA3 km / 1.86 mi

Your meetings and events

Meeting@Novotel is your guarantee of success. 24,750 sq. ft. (2,300 m²) of exclusive event space in 21 areas, designed to be adapted to the image of each customer, technological and catering requirements and the comfort of participants.

Novotel Madrid Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOMS X 6 12 m2 3 m 0 0 0 0 0
LONDRES 1 35 m2 3 m 30 0 0 18 24
LONDRES 2 35 m2 3 m 30 0 0 18 24
PARIS 1 42 m2 3 m 40 25 25 22 36
PARIS 2 42 m2 3 m 40 25 25 22 36
LONDRES 1 + 2 71 m2 3 m 75 0 0 40 48
EUREKA 75 m2 2 m 75 25 25 40 48
BAHIA 80 m2 3 m 80 0 0 50 48
CARACAS 80 m2 3 m 80 0 0 50 48
LA PAZ 80 m2 3 m 80 0 0 55 48
OSLO 80 m2 3 m 80 25 25 50 48
VIENA 80 m2 3 m 80 25 25 50 48
MADRID 85 m2 3 m 80 25 25 55 48
PARIS 1 + 2 85 m2 3 m 90 25 25 50 56
CONVENCION 2 190 m2 5 m 225 0 0 100 150
BAHIA + LA PAZ + CARACAS 240 m2 3 m 210 50 50 130 176
OSLO + MADRID + VIENA 240 m2 3 m 210 50 50 130 176
CONVENCION 1 315 m2 5 m 275 0 0 150 220
CONVENCION 3 315 m2 5 m 275 0 0 150 220
DUQUE 340 m2 3 m 280 0 0 190 210
EXHIBITION HALL 411 m2 3 m 0 0 0 0 300
CONVENCION 800 m2 5 m 900 0 0 500 600
    • Videoconferencing
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 ALL Rating 8,520 reviews

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,401 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Michael A. Business - 21/02/2020 Confirmed reviews ALL
« Nice Location+nice hotel »

The room was nice but the bed was a little bit too small ( i think it was only 160 cm wide) and the water pressure at the shower was too small

Jens Business - 21/02/2020 Confirmed reviews ALL
« Good experience all around »

Came on business, restaurant open very late, free drink, excellent breakfast, free room upgrade, helpful staff, what more can you ask for

James A. D. Couples - 20/02/2020 Confirmed reviews ALL
« Great customer service, well located hotel. »

Our overnight stay in Madrid at Novotel centre was just perfect. The room was comfortable and the staff made sure all of our needs were met. The location of the hotel was close to the metro and there are plenty of restaurants and grocery stores close by.

Krishani Couples - 19/02/2020 Confirmed reviews ALL
« Good Stay »

We'll kept hotel with great services, friendly staff and great guest relations. The location is just slightly away from the hustle of the tourist area, so it's a 15-20 min walk into the zone every time. Large hotel so it is great for groups.

Anonymous Business - 19/02/2020 Confirmed reviews ALL
« Quite dissatisfied »

My company hosted an event at the Novotel Centre in Madrid with over 200 delegates. Including me about 15 colleagues from my company stayed at the hotel for the conference which was held on 13 February. I spent 4 nights at the hotel (3 nights on business and 1 night on leisure). When I made the booking for the leisure night and also through my company for the business nights I specified that I would have liked a quiet room. The first night I arrived and I was given a room which was facing a side street and the noise from the traffic was just bearable. However the mattress was concave and the springs in the bed were squeaking quite badly. I did not complain immediately as it was late and I was tired and was planning to address this with the hotel the next morning. The next morning the shower did not work. I only had a treacle of water which was also very hot and I could not regulate the temperature so I could not take a proper shower. I went downstairs to complain about the water and also asked if I could change the room because of the bed and the noise but was told that was not possible They explained that the problem with the water was due to a fault that affected the whole building and that it was in the process of getting fixed and said that they would send somebody to check the mattress and the springs. I was in a hurry as I had to go to business meetings so did not argue but I would like to point out that my colleague who was with me and complained about the room was given a different room right a way (whilst I was not). Not sure why he had a different treatment than me but I felt a little bit discriminated. Also the majority of my colleagues were given rooms which were facing the internal courtyard - which was very quiet - although none of them have asked for a quiet room so I am at a loss to explain as to why I was not give a quiet room which was the only request I had. After my business meetings I came back to the hotel and complained to my colleagues from the event team who had dealt with the booking in the first place. Immediately my room was changed but to a room which was even noiser that the first one!! I stopped complaining as we were quite busy and did want to put a strain on the event team colleagues who were quite busy with the event, but it seemed that without their help reception was not really listened to my feedback/requests. The staff was very nice and polite but I was not impressed at all by the way my requests were handled.

Cristina S. Couples - 19/02/2020 Confirmed reviews ALL
« I would go back »

Great stay, lovely room on the 6th floor, great bed. Very nice and helpful staff. And they gave me cake for my birthday, which was highly appreciated. Thanks for noticing it was my birthday, it shows they pay attention to details. Esay access everywhere from 2 metro stations near the hotel.

Mariana Friends - 19/02/2020 Confirmed reviews ALL
« Perfect location »

For the purpose of this trip, which was attending a concert at the wizink arena, it is perfectly located (just a block away). The staff is extremely friendly and helpful. The room was great yet the WiFi was terrible and I had to use my phone data.

Richard Business - 16/02/2020 Confirmed reviews ALL
« Not a great experience »

My stay was disappointing. My first room smelt of cigarette smoke; I asked to change rooms which was done quickly, thank you. In second room, during my frst morning the shower did not work: it was a trickle, and much too hot. I had to go down to reception half dressed, to be told it was a building-wide problem. It was resolved, but not until my tight morning timetable had been disrupted and I had to miss breakfast as a result. Overall, the rooms and corridors are dark, gloomy and depressing and the whole interior feels like a prison rather than a hotel. On the plus side the service from the staff was friendly and helpful, especially in the restaurant. I would not choose to stay again unless I had to.

Family - 12/02/2020 TripAdvisor review
« The best hotel in the town »

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

Our hotel has responded to the review
Our hotel has responded to the review

jfigueras2020!!! Thank you so much for sharing your experience, for us is so important and we would love to receive you again back soon. Here is your place in Madrid Have an amazing afternoon. Best wishes form Madrid, @NovotelMCenter

10/02/2020 TripAdvisor review
« Location location location »

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger_NL_1976, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Rafael D. (. Families - 07/02/2020 Confirmed reviews ALL
« Great hotel, great staff »

The staff was warm and friendly, and the room was very good. It was a very nice stay.

Mario Families - 05/02/2020 Confirmed reviews ALL
« Perfect stay »

Wonderful rooms, perfect clean, cool terrace and the Bar in the lobby is cozy. Remarkable: the very, very friendly and courteous staff! The only thing we were missing: - no Cosmetic tissues in the rooms - no toilet brush (maybe not common in Spain?)

Mariano Business - 30/01/2020 Confirmed reviews ALL
« Well located, practical »

Nice staff, no waiting times for elevators or breakfast. Convenient location to access from other points of Madrid bu car and easy to walk to town.

Anonymous Business - 30/01/2020 Confirmed reviews ALL
« Good stay »

The room is a bit old. But overall my stay was good.

Angel Business - 27/01/2020 Confirmed reviews ALL
« Personal muy agradable »

Muy positiva

Joaquim F. Business - 25/01/2020 Confirmed reviews ALL
« Room not very comfortable »

My roon the 2048 was not very confortable, with a not very practical layout, the barhroom was in the middle of the room, thus tonget the small saloon , we had to cross the barhroom

Elena S. Business - 14/01/2020 Confirmed reviews ALL
« Perfect »

Staff is very good, cleaning was perfect, kind staff, very welcoming reception, room is good and modern.

Ramón N. Solo - 12/01/2020 Confirmed reviews ALL

Normal

Cat E. Couples - 09/01/2020 Confirmed reviews ALL
« Every facility and comfort in a really convenient location. »

Really comfortable, well-appointed room and en-suite shower-room. Easy access to public transport to city centre.

Catalina Families - 09/01/2020 Confirmed reviews ALL
« Excellent experience »

Great experience at the Novotel Madrid Centre hotel. Great location and very nice hotel to stay at. Fully recommend it.

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