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Novotel Madrid Center Hotel 4 stars

Customer review rating 4.5/5 8,712 reviews

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Novotel Madrid Center
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+ 25 Services

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 22 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Madrid Center

O Donnell 53
28009 madrid
spain

Tel: +34912214060

Fax: (+34)91/5745601

Check-in from 14h00

Check out up to 12h00

  • EMT TRANSPORTE :  28 26 C 2 O DONNELL

  • EMT METRO MADRID :  LINEA 6 O DONNELL

  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS :40.421618, -3.672168

Companies

  • A N F P 1.0 km / 0.62 mi
  • BP 3.0 km / 1.86 mi
  • CITROEN 1.0 km / 0.62 mi
  • ERIKSSON 5.0 km / 3.11 mi
  • ESPASA CALPE 1.0 km / 0.62 mi
  • GRUPO ZETA 0.5 km / 0.31 mi
  • KOIPE CARBONELL 19.0 km / 11.81 mi
  • PROSEGUR 3.0 km / 1.86 mi
  • RENFE 9.0 km / 5.59 mi
  • REPSOL 6.0 km / 3.0 mi
  • SISLEY 2.7 km / 1.68 mi
  • URALITA 3.0 km / 1.86 mi
  • WARNER MUSIC SPAIN 3.0 km / 1.86 mi
Companies

Your meetings and events

Meeting@Novotel is your guarantee of success. 24,750 sq. ft. (2,300 m²) of exclusive event space in 21 areas, designed to be adapted to the image of each customer, technological and catering requirements and the comfort of participants.

Room descriptions and layouts

22 

meeting rooms

From 1 to 900 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard Room with queen-size bed and sofa bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard Room with twin beds and sofa bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard room with a queen-size bed + 2 free children's beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with queen-size bed and lounge area

  • Max. number of persons: 4
  • Area: From 50 m² / 538 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with terrace

  • Max. number of persons: 4
  • Area: From 50 m² / 538 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with king-size bed

  • Max. number of persons: 4
  • Area: From 50 m² / 538 sq ft
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

EAT BAR

Type of cuisine: Gourmet

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EAT BAR

Non contractual photo

The dynamic and adaptable Eat Bar by Novotel is the heart of life at the hotel. Enjoy a range of services, from aperitifs to lunch in a relaxed environment. Watch sports on the large VideoWall and feel like you are there.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,712 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,416 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

no refund for cancellation due to coronavirus

Customer review rating 0.5/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

i live in california and could not get to madrid because airlines were all stopped from flying. i asked for a refund when i cancelled, but no refund was possible.

good stay

Customer review rating 4.0/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

everything's was fine, breakfast, room service, the room was very nice and calm, well located

Customer review rating 0.5/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

I had to cancel my trip due to Coronavirus situation specially in Spain. And you did not accept our cancellation and charged us fully amount. We were forus guests of the same company, paying for two nights. It is a pitty this kind of behaviour.

Good stay

Customer review rating 4.5/5

David Families - 17/03/2020 Confirmed reviews ALL

hotel is well located, staff is very polite and friendly

Great experience in a great hotel

Customer review rating 4.5/5

Dave B. Couples - 16/03/2020 Confirmed reviews ALL

Upgraded and what a room! But overall everything was magnificent, from reception to cleaning staff and wonderful restaurant for breakfast. Big screen in bar too !

Customer review rating 0.5/5

Catherine H. Business - 14/03/2020 Confirmed reviews ALL

I did not actually stay - I cancelled my trip due to the corono virus. I am dissatisfied as while I appreciate a credit at your hotel it is unreasonable - first it is only good this year when we do not know when travel maybe resumed and you are not part if a chain where I could use the credit elsewhere. You are aware I was coming for a conference- a gathering of many people that is considered high risk for spread of the virus and it is unlikely an additional conference will be scheduled this year. I understand the financial hit - it will hit us all- I only asked that the credit be extended through 2021 giving me ample time to claim the credit.

Good Value, Great Location, Great Breakfast.

Customer review rating 4.0/5

William F. Families - 10/03/2020 Confirmed reviews ALL

Very nice modern rooms, vast characterless hallways and common spaces, best hotel buffet breakfast I've had in a couple of decades. Great location. 5 minute walk to the Retiro Park, 15 minute taxi ride to the Plaza Mayor, 12 minutes in our rental car to the airport. The spiral down to and up from the parking lot was a real challenge in our oversized rental.

good and clean place

Customer review rating 4.0/5

Charles Solo - 10/03/2020 Confirmed reviews ALL

A convenient stay during a hot summer

Well located

Customer review rating 4.5/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

On a family visit to Madrid. As usual we were very satisfied with our reception. our room and the service provided by the staff.

Great location

Customer review rating 5.0/5

Angelica A. Business - 06/03/2020 Confirmed reviews ALL

The customer service is always exceptional. The staff always goes above and beyond to satisfy their customers. The restaurant may not look like much, but the food is always amazing.

Good Stay

Customer review rating 4.5/5

Patrice Business - 06/03/2020 Confirmed reviews ALL

Great experience in the hotel. Room are neutral but confortable and quite large with nice bathroom Breakfast is really nice with plenty of different foods. We only wait a little bit for check-in as both people at the desk was on the phone and nobody to take care of me.

Great stay

Customer review rating 5.0/5

Mt Families - 03/03/2020 Confirmed reviews ALL

Room was very spacious and spotless. Location worked out great. Would stay there again.

Awesome crew and service

Customer review rating 5.0/5

Victor P. Business - 03/03/2020 Confirmed reviews ALL

I've stayed for one month. The crew is lovely, the breakfast is awesome and the restaurant food is even better. It is really a differential to have water every day. I do not stay in any other hotel when I go to Madrid.

The best hotel in the town

TripAdvisor rating 5.0/5

jfigueras2020 Family - 12/02/2020 TripAdvisor review

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

jfigueras2020!!! Thank you so much for sharing your experience, for us is so important and we would love to receive you again back soon. Here is your place in Madrid Have an amazing afternoon. Best wishes form Madrid, @NovotelMCenter

Location location location

TripAdvisor rating 4.0/5

Roger_NL_1976 10/02/2020 TripAdvisor review

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

Dear Roger_NL_1976, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Comfortable stay, friendly staff(mostly)

TripAdvisor rating 4.0/5

raviarora26 Family - 20/12/2019 TripAdvisor review

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Thank you Raviarora26 it´s nice to know your experience, thanks for choosing us and thanks also for helping us improving our service. Kind regards from Madrid, @novotelMCenter

Good hotel in centre of Madrid.

TripAdvisor rating 5.0/5

Hooman M Couples - 09/11/2019 TripAdvisor review

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

Thanks for choosing us Hooman. We very much appreciate your comments regarding your stay at the Novotel Madrid Center. Hope you had a wonderful stay and enjoyed a lot the hotel and the city. Come back soon! Best wishes from Madrid, @NovotelMCenter

Special sejour

TripAdvisor rating 5.0/5

Liviu2011 Couples - 05/11/2019 TripAdvisor review

I want to elogiat . the very good services in the hotel .well come greite.in the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Thank you Liviu2011 for choosing us, it was our pleasure to have you here. We hope to see you soon again, come to visit us when your back to Madrid. I will share you comment with our staff to let them know, they will really appreciate it. Take care and have a wonderfull day! NovotelMCenter

Good stay

TripAdvisor rating 4.0/5

Sivakumar632 Family - 03/11/2019 TripAdvisor review

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid We would also like to inform you that all the Novotel Madrid Center Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need. Thanking you once again for your interest in the Novotel Madrid Center and looking forward to wellcoming you back in the near future. NovotelMCenter

Madrid 2019

TripAdvisor rating 3.0/5

wolfgangzingelmann Business - 16/09/2019 TripAdvisor review

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!

We very much appreciate your review regarding your stay at Novotel Madrid Center. It is always a pleasure to receive guest´s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you again back soon. Sincerely,

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