Novotel Madrid Center Hotel 4 stars

Customer review rating 4.5/5 8,712 reviews

Novotel Madrid Center
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Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Rooftop pool (1 Jun - 30 Sep) with incredible views of the Madrid skyline

  • Advantage 3

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Terrace pool open from June 1 to September 30, 2018
  • Fitness centre
  • Services for children
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 22 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Madrid Center

O Donnell 53
28009
madrid
spain

Tel: +34912214060

Fax: (+34)91/5745601

Check-in from 14h00

Check out up to 12h00

  • EMT TRANSPORTE :  28 26 C 2 O DONNELL

  • EMT METRO MADRID :  LINEA 6 O DONNELL

  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS :40.421618, -3.672168

Companies

  • A N F P 1.0 km / 0.62 mi
  • BP 3.0 km / 1.86 mi
  • CITROEN 1.0 km / 0.62 mi
  • ERIKSSON 5.0 km / 3.11 mi
  • ESPASA CALPE 1.0 km / 0.62 mi
  • GRUPO ZETA 0.5 km / 0.31 mi
  • KOIPE CARBONELL 19.0 km / 11.81 mi
  • PROSEGUR 3.0 km / 1.86 mi
  • RENFE 9.0 km / 5.59 mi
  • REPSOL 6.0 km / 3.0 mi
  • SISLEY 2.7 km / 1.68 mi
  • URALITA 3.0 km / 1.86 mi
  • WARNER MUSIC SPAIN 3.0 km / 1.86 mi
Companies

Your meetings and events

Meeting@Novotel is your guarantee of success. 24,750 sq. ft. (2,300 m²) of exclusive event space in 21 areas, designed to be adapted to the image of each customer, technological and catering requirements and the comfort of participants.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard Room with queen-size bed and sofa bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard Room with twin beds and sofa bed.

Accessible room
  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Standard room with a queen-size bed + 2 free children's beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with queen-size bed and lounge area

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Executive Room with terrace

  • Max. number of persons: 4
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Suite with king-size bed

  • Max. number of persons: 4
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

EAT BAR

Type of cuisine: Gourmet

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EAT BAR

Non contractual photo

The dynamic and adaptable Eat Bar by Novotel is the heart of life at the hotel. Enjoy a range of services, from aperitifs to lunch in a relaxed environment. Watch sports on the large VideoWall and feel like you are there.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,712 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,417 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

no refund for cancellation due to coronavirus

Customer review rating 4.5/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

i live in california and could not get to madrid because airlines were all stopped from flying. i asked for a refund when i cancelled, but no refund was possible.

good stay

Customer review rating 4.5/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

everything's was fine, breakfast, room service, the room was very nice and calm, well located

Customer review rating 4.5/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

I had to cancel my trip due to Coronavirus situation specially in Spain. And you did not accept our cancellation and charged us fully amount. We were forus guests of the same company, paying for two nights. It is a pitty this kind of behaviour.

Good stay

Customer review rating 4.5/5

David Families - 17/03/2020 Confirmed reviews ALL

hotel is well located, staff is very polite and friendly

Great experience in a great hotel

Customer review rating 4.5/5

Dave B. Couples - 16/03/2020 Confirmed reviews ALL

Upgraded and what a room! But overall everything was magnificent, from reception to cleaning staff and wonderful restaurant for breakfast. Big screen in bar too !

Customer review rating 4.5/5

Catherine H. Business - 14/03/2020 Confirmed reviews ALL

I did not actually stay - I cancelled my trip due to the corono virus. I am dissatisfied as while I appreciate a credit at your hotel it is unreasonable - first it is only good this year when we do not know when travel maybe resumed and you are not part if a chain where I could use the credit elsewhere. You are aware I was coming for a conference- a gathering of many people that is considered high risk for spread of the virus and it is unlikely an additional conference will be scheduled this year. I understand the financial hit - it will hit us all- I only asked that the credit be extended through 2021 giving me ample time to claim the credit.

Good Value, Great Location, Great Breakfast.

Customer review rating 4.5/5

William F. Families - 10/03/2020 Confirmed reviews ALL

Very nice modern rooms, vast characterless hallways and common spaces, best hotel buffet breakfast I've had in a couple of decades. Great location. 5 minute walk to the Retiro Park, 15 minute taxi ride to the Plaza Mayor, 12 minutes in our rental car to the airport. The spiral down to and up from the parking lot was a real challenge in our oversized rental.

good and clean place

Customer review rating 4.5/5

Charles Solo - 10/03/2020 Confirmed reviews ALL

A convenient stay during a hot summer

Well located

Customer review rating 4.5/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

On a family visit to Madrid. As usual we were very satisfied with our reception. our room and the service provided by the staff.

Great location

Customer review rating 4.5/5

Angelica A. Business - 06/03/2020 Confirmed reviews ALL

The customer service is always exceptional. The staff always goes above and beyond to satisfy their customers. The restaurant may not look like much, but the food is always amazing.

Good Stay

Customer review rating 4.5/5

Patrice Business - 06/03/2020 Confirmed reviews ALL

Great experience in the hotel. Room are neutral but confortable and quite large with nice bathroom Breakfast is really nice with plenty of different foods. We only wait a little bit for check-in as both people at the desk was on the phone and nobody to take care of me.

Great stay

Customer review rating 4.5/5

Mt Families - 03/03/2020 Confirmed reviews ALL

Room was very spacious and spotless. Location worked out great. Would stay there again.

Awesome crew and service

Customer review rating 4.5/5

Victor P. Business - 03/03/2020 Confirmed reviews ALL

I've stayed for one month. The crew is lovely, the breakfast is awesome and the restaurant food is even better. It is really a differential to have water every day. I do not stay in any other hotel when I go to Madrid.

Closed to one of the best areas of Madrid

Customer review rating 4.5/5

Paula Business - 27/02/2020 Confirmed reviews ALL

The hotel looks amazing. The breakfast is the best! And you are in one of the areas I love more in Madrid. Your employees are very friendly but professional at the same time. I love staying at your hotel

Customer review rating 4.5/5

Bob M. Business - 27/02/2020 Confirmed reviews ALL

Every person that we interacted with- entry service, front desk, restaurant, maid service- was friendly, helpful, and professional. The hotel was maintained in a pristine condition that invited comfort.

Excellent experience

Customer review rating 4.5/5

Marcio R. Families - 27/02/2020 Confirmed reviews ALL

Hotel is extremely well located, close to metro station and other public transportation. Room is very comfortable and staff is very polite and prestative.

Convenient

Customer review rating 4.5/5

Andrea C. Business - 27/02/2020 Confirmed reviews ALL

Second time at the hotel. Decent experience, could have been better. Did not receive the gold status upgrade, and what bothered me is the person at the front desk didn't even check availability. The first room I had smelled heavily with smoke. I requested a change, that I obtained very easily - so the hotel wasn't that full, after all. In the new room, the air conditioning control wasn't working. I had to request to set a temperature that I couldn't change, so pretty annoying especially at night. Also, the sheets smelled like smoke, which was borderline disgusting. Too late to request a change, I was in bed already so I bit the bullet - but I didn't like it. Breakfast is good and abundant. Loved the juicer. The welcome drink is the usual beer. Staff were nice and smiling. Check-out was quick and easy.

Good central hotel

Customer review rating 4.5/5

Rob Business - 23/02/2020 Confirmed reviews ALL

Stayed for 4 nights on business including 1 day at a conference at the hotel.

Great short break

Customer review rating 4.5/5

Anonymous Families - 23/02/2020 Confirmed reviews ALL

Lovely staff, great food. Clean room

Nice Location+nice hotel

Customer review rating 4.5/5

Michael A. Business - 21/02/2020 Confirmed reviews ALL

The room was nice but the bed was a little bit too small ( i think it was only 160 cm wide) and the water pressure at the shower was too small

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