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Novotel Madrid Center Hotel 4 stars

Customer review rating 4.5/5 9,247 reviews

ALLSAFE approved hotel

Novotel Madrid Center
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+ 22 Services

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Madrid Center

O Donnell 53
28009 madrid

Tel: +34912214060

Fax: (+34)91/5745601

Check-in from 14h00

Check out up to 12h00



  • By plane

    MADRID BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 3.6km / 2.24 miles

GPS :40.421618, -3.672168


  • A N F P 1.0 km / 0.62 mi
  • BP 3.0 km / 1.86 mi
  • CITROEN 1.0 km / 0.62 mi
  • ERIKSSON 5.0 km / 3.11 mi
  • ESPASA CALPE 1.0 km / 0.62 mi
  • GRUPO ZETA 0.5 km / 0.31 mi
  • KOIPE CARBONELL 19.0 km / 11.81 mi
  • PROSEGUR 3.0 km / 1.86 mi
  • RENFE 9.0 km / 5.59 mi
  • REPSOL 6.0 km / 3.0 mi
  • SISLEY 2.7 km / 1.68 mi
  • URALITA 3.0 km / 1.86 mi
  • WARNER MUSIC SPAIN 3.0 km / 1.86 mi

Hotel services


Currently unavailable

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 30 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 790 rooms
    • 16 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 790 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
    • French
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Parking Additional charge
    • On site
    • 350 parking spaces
    • Public
    • Parking opened 24/7
  • Novotel Madrid Ctr pool
    • Outside
    • On site
  • Fitness center
    • On site
    • Solarium / UV
  • Shopping mall
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 0 to 3 years
    • Video game area
    • Childrens Club for over 12
    • Childrens Club for 4 to 6 years

Your meetings and events

Meeting@Novotel is your guarantee of success. 24,750 sq. ft. (2,300 m²) of exclusive event space in 21 areas, designed to be adapted to the image of each customer, technological and catering requirements and the comfort of participants.

Room descriptions and layouts


meeting rooms

From 1 to 900 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Novotel rooms combine modernity and elegance, technology and furnishings. All rooms are equipped with free WIFI, air-conditioning, minibar, 37" flat-screen TV, safe, hairdryer and rain shower. Select a Superior Room for the location on the upper floors of the hotel and additional amenities. Executive Rooms offer exclusivity and additional comfort during your stay thanks to their spaciousness, location and distinctive details.

Our guest reviews for
Novotel Madrid Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,247 reviews

TripAdvisor Rating 4.0/5

2,447 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

Clean, well located, efficient staff

Easy, clean, nice hotel

Customer review rating 3.5/5

Linda Families - 16/10/2021 Confirmed reviews ALL

Everything was fine but the Restaurant can improve a bit. Specially breakfast. You come down when us busy and you don’t find many things. The coffee from the big machines is horrendous and the nesspresso machines sometimes need water to work. I would skip the breakfast at the restaurant and dinner, if possible!

Excellent stay

Customer review rating 5.0/5

Anonymous Couples - 07/10/2021 Confirmed reviews ALL

Wonderful staff - your best asset. Super clean room, good ventilation. Good staff and food in restaurants. Slight problem with weak shower pressure, but overall an excellent stay.


Customer review rating 5.0/5

C. J. Friends - 04/10/2021 Confirmed reviews ALL

We stayed here for the Madrid half marathon weekend and had a lovely stay. Gracias!

Comfortable hotel

Customer review rating 4.5/5

Angela Families - 03/10/2021 Confirmed reviews ALL

We were made to feel welcome and the whole hotel was clean and of a high standard. The reception staff were especially helpful.

Great location and very friendly and helpful staff

Customer review rating 5.0/5

S R. Families - 03/10/2021 Confirmed reviews ALL

Very enjoyable - good facilities and very welcoming staff. We had stayed at the hotel previously and returned to stay for our final night in Spain before returning home. We hadn’t realised, until we arrived at reception, that the Madrid marathon was taking place the following morning which meant, due to road closures, we would be unable to remove the car from the hotel car park in order to travel to the airport in time for our flight. One of the reception staff saved the day for us as she took us out of the hotel and showed us where we could safely park until the following morning. Throughout our stays we have found the staff extremely helpful and they go the ‘extra mile’ to assist. There was a nice selection of food for breakfast and if you don’t want to eat breakfast at the hotel there are plenty of eateries nearby. The rooftop bar is a real treat. We will definitely consider staying here again next time we travel to Madrid

Very good location

TripAdvisor rating 4.0/5

Patricia N 02/10/2021 TripAdvisor review

Very good hotel. Clean and large rooms. I had a room with a terrace. Staff is very friendly and helpfull. Good breakfast, large choice of food. Very good location next to shopping area and a lot of restaurant.

well located

Customer review rating 4.5/5

Alberto Business - 27/09/2021 Confirmed reviews ALL

Near to Retiro park, close to Metro station, easy to leave the city by car

Customer review rating 2.5/5

Mohammed Solo - 20/09/2021 Confirmed reviews ALL

wifi was not working almost the complete duration of stay in the room due to weak signal and i shifted multiple rooms to get a proper wifi signal but it worked fine in the beginning for just few mins and then back to weak signal again. even the disturbance from outside for un acceptable at night.

Dear Mohammed, Thank you for taking the time to tell us about your experience at the Novotel Madrid Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Lovely hotel

Customer review rating 4.5/5

Lauri G. Couples - 07/09/2021 Confirmed reviews ALL

Good, clean hotel. Great service.

Could not travel due to COVID but you would not refund

Customer review rating 0.5/5

Alan N. Couples - 03/09/2021 Confirmed reviews ALL

Very poor

City Trip Madrid

Customer review rating 4.0/5

Joris L. Families - 19/08/2021 Confirmed reviews ALL

Nice clean rooms, good beds and swimming pool.

The best hotel in the town

TripAdvisor rating 5.0/5

jfigueras2020 Family - 12/02/2020 TripAdvisor review

It's amazing, Wonderful place and near to center. you can go in the retiro park (only at 5 minutes walking) and shopping in Goya's Corte Ingles. Excelent staff and a perfect and complete breakfast. Perfect, I'm gonna repeat.

jfigueras2020!!! Thank you so much for sharing your experience, for us is so important and we would love to receive you again back soon. Here is your place in Madrid Have an amazing afternoon. Best wishes form Madrid, @NovotelMCenter

Location location location

TripAdvisor rating 4.0/5

Roger_NL_1976 10/02/2020 TripAdvisor review

Excellent location, friendly staff, clean rooms; basically anything and everything that you expect from the ALL-group, and they didnt disappoint. Would definitely recommend and would definitely come again!

Dear Roger_NL_1976, We very much appreciate your comments regarding your stay at the Novotel Madrid Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, @NovotelMCenter

Comfortable stay, friendly staff(mostly)

TripAdvisor rating 4.0/5

raviarora26 Family - 20/12/2019 TripAdvisor review

We stayed 3 nights. The room was clean and spacious. Location was super. Can do better on kids entertainment. Pabloo at the reception desk was very friendly and polite. Can't say the same for rest of the staff at the reception. A lady refused to translate the call for us when we were ordering food for my 6 year old suggesting we should order from their onsite cafe, which didn't had any pizza...which was what my son was after.

Thank you Raviarora26 it´s nice to know your experience, thanks for choosing us and thanks also for helping us improving our service. Kind regards from Madrid, @novotelMCenter

Good hotel in centre of Madrid.

TripAdvisor rating 5.0/5

Hooman M Couples - 09/11/2019 TripAdvisor review

Reception was very good. The gentleman at reception was very polite and attentive. Answered all our questions and upgraded our room. Offered complimentary drinks while we were waiting for our room to be ready as we arrived early. Location was excellent near restaurants, shops and metro. we would stay there if we visit Madrid again.

Thanks for choosing us Hooman. We very much appreciate your comments regarding your stay at the Novotel Madrid Center. Hope you had a wonderful stay and enjoyed a lot the hotel and the city. Come back soon! Best wishes from Madrid, @NovotelMCenter

Special sejour

TripAdvisor rating 5.0/5

Liviu2011 Couples - 05/11/2019 TripAdvisor review

I want to elogiat . the very good services in the hotel .well come the desk of reception was Yuri from i receive a huge service.I travel a lot.but never in the word I didn't receive so special relation and service.well done to Yuri.The hotel clean and cloth to the Retiro park

Thank you Liviu2011 for choosing us, it was our pleasure to have you here. We hope to see you soon again, come to visit us when your back to Madrid. I will share you comment with our staff to let them know, they will really appreciate it. Take care and have a wonderfull day! NovotelMCenter

Good stay

TripAdvisor rating 4.0/5

Sivakumar632 Family - 03/11/2019 TripAdvisor review

Overall good stay Pros: Good breakfast Good room Few of the reception staff are nice and very helpful Food at hotel restaurant is limited but tasty Cons: Ventilation to the rooms is horrible...need more light into the room Couple of people from reception staff (remaining staff is good) are justifying the issues instead of fixing them

Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid We would also like to inform you that all the Novotel Madrid Center Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need. Thanking you once again for your interest in the Novotel Madrid Center and looking forward to wellcoming you back in the near future. NovotelMCenter

Madrid 2019

TripAdvisor rating 3.0/5

wolfgangzingelmann Business - 16/09/2019 TripAdvisor review

So far everything fine. Hotel as always crowded and of course the prices high due to demand. But time it was not really reasonable. I m a long time customer but they do not apreciate ur loyalty, offering good customers maybe a lower fare instead they treat u like everybody and ask for the mentioned incredible price. The elevator is from the first hotel "Convencion" and they still work like this, old and slow. Maybe to change or update the elevators to work more properly! The Portier/Doorman very unpolite on Saturday morning, but maybe due to the fact that to many guests arriving. The Hotel should also improve here and not loose from sight that the Doorman is the Namecard of the Hotel!

We very much appreciate your review regarding your stay at Novotel Madrid Center. It is always a pleasure to receive guest´s feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you again back soon. Sincerely,

Good location near center of Madrid

TripAdvisor rating 4.0/5

MatthewB5696 Family - 05/09/2019 TripAdvisor review

Hotel is a short walk from Retiro Park. It is also near metro stops and close to the highway which made for an easy drive to the airport. The room was small for a family of four but we only needed to sleep there which was fine. Finding a reasonably priced room for four in Spain can be difficult but the Novotel was great value for the location.

Thanks for sharing your experience, we are happy to know that you enjoyed your visit and liked our hotel. Have a great day

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