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Mercure Hotel Duesseldorf Zentrum 3 stars

Customer review rating 4.4/5 1,528 reviews

ALLSAFE approved hotel

Mercure Hotel Duesseldorf Zentrum
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+ 13 Services

Hotel extras

  • Direct connection to the Merkur Arena

  • ALLSAFE certified by the SGS Fresenius Institute (September 17, 2020)

  • Messe Düsseldorf and Düsseldorf Airport just 10 minutes away

  • Many companies in the immediate vicinity

  • Welcoming team with personal, individualized service

Hotel location

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476 duesseldorf
germany

Tel: +49211948530

Fax: (+49)211/9485377

Check-in from 15h00

Check out up to 12h00

  • 722/721 :  722/721 BANKSTRASSE

  • U78/U79 :  U78 / U79 KENNEDYDAMM

  • By plane

    DUESSELDORF At 6km / 3.73 miles

  • By plane

    FLUGHAFEN DUS At 6km / 3.73 miles

  • By car

    AUTOBAHN A52 At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 4km / 2.49 miles

GPS :51.245745, 6.779938

Companies

  • AENGEVELT 1.0 km / 0.62 mi
  • HANS-BOCKLER-STIFT 1.0 km / 0.62 mi
  • IG METALL VORSTAND 1.0 km / 0.62 mi
  • LANDESKIRCHENAMT 1.0 km / 0.62 mi
  • LEG MANAGEMENT 1.0 km / 0.62 mi
  • LOREAL 2.0 km / 1.24 mi
  • MITSUBISHI INT km / mi
  • SALZGITTER 2.0 km / 1.24 mi
  • VDZ km / mi

Hotel services

BAR Non contractual photo

Due to current regulatory requirements, our hotel bar is closed until further notice. Thank you for your understanding!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Express Additional charge
Hotel Services And Equipments
  • Hotel informations
    • 68 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 68 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Garage
    • On site
    • 5 parking spaces
    • Private

Our accommodation(s)

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safe WIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

Our guest reviews for
Mercure Hotel Duesseldorf Zentrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,528 reviews

TripAdvisor Rating 4.0/5

107 reviews

Good location, could improve room quality

Customer review rating 3.0/5

Josh Solo - 30/09/2021 Confirmed reviews ALL

Location is good, however the rooms could be improved like having better quality pillows and sheets.

Clean hotel - that’s it

Customer review rating 3.0/5

Tomas Business - 03/09/2021 Confirmed reviews ALL

Clean. Small rooms. Near street with heavy traffic - for sure avoid rooms on street side as u will get all co2 breath & cigarets smell that people smoke outside hotel Nice breakfast

Dear Michal S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch General Manager

Easily reachable, great service, nearby public transport

Customer review rating 4.0/5

Anonymous Couples - 18/08/2021 Confirmed reviews ALL

The place was good and we enjoyed our stay. The personnel were friendly.

Dear Krishnakumar R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch General Manager

Many Deficits

Customer review rating 3.0/5

Anonymous Families - 31/07/2021 Confirmed reviews ALL

I booked two rooms. 308: No Kleenex, Gel Shower container empty, Toilet paper insufficient. I reported it to the front desk the next day and it was solved. 030: Mini Bar defect and it never worked… Sad to have warm drinks…

Dear Ortega F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch General Manager

good stay

Customer review rating 5.0/5

Ahmad A. Families - 27/06/2021 Confirmed reviews ALL

we had a very good stay in a friendly environment.

Good location but bad communication in the beginning

Customer review rating 3.5/5

Anonymous Solo - 26/06/2021 Confirmed reviews ALL

I stayed due to Corona measures in a replacement Hotel (Hotel Indigo) and was quite surprised to find out that all the little add ons my travel agent promised where cut due to this being not the Original hotel I booked and it still being Corona. This obviously made me not very happy about the lack of communication between the travel agent the hotel and myself. The Hotel itself is fine the room was nice clean and spacious enough for my needs and it was quiet which was very pleasant. The breakfast was ok but nothing special. The selection had the basics of a continental breakfast minus the baked beans and grilled mushrooms and bacon. To end it with a good note the Indigo hotel had an even better location than the Mercure hotel so it made some of it's short comings up hopefully next time it goes smoother without any unpleasant surprises.

Moved to another hotel

Customer review rating 4.0/5

Paul E. Couples - 10/10/2020 Confirmed reviews ALL

Moved to another hotel IHG Hotel indigo, very nice hotel and excellenty handled and explained by the mecure staff

well located

Customer review rating 3.5/5

Anonymous Business - 02/09/2020 Confirmed reviews ALL

the stuff was friendly and the room was clean.

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Janine Kalbreier Assistant to the hotel management

Good stay and well located

Customer review rating 4.0/5

Thomas Couples - 29/08/2020 Confirmed reviews ALL

Quite room, free parking nearby possible and walking distance to the U-Bahn. Friendly staff and good value for the money.

Dear Thomas K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Kalbreier Assistant to the hotel management

Ok

Customer review rating 4.5/5

Anonymous Couples - 10/07/2020 Confirmed reviews ALL

We were under the impression that parking was included, which is not the case

Customer review rating 4.5/5

Jackson C. B. Business - 21/03/2020 Confirmed reviews ALL

Overall, it was very good. No problems at all.

Great location

Customer review rating 5.0/5

Anonymous Couples - 04/03/2020 Confirmed reviews ALL

I stayed here with my partner for a weekend trip and really liked it. The hotel is small and quiet, and although our room looked out to the road in front, it was quiet. Staff were friendly and helpful. I would stay here again.

So&so

Customer review rating 2.5/5

Ab Business - 23/02/2020 Confirmed reviews ALL

Change the name . There are confuse with City center

Dear Adrian B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the names I can totally understand your dissatisfaction. The names of both hotels are close to each other. But as both hotels are located in the center of Duesseldorf we have choosen to give one the English version and another one the German one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Good stay

Customer review rating 5.0/5

Padraig Couples - 14/02/2020 Confirmed reviews ALL

The staff were extremely helpful Kour the manager looked after us with free coffee during our stay . Tim had great english and helpful with restaurant choice and directions . Sasha was very good with directions and public transport .All staff were very helpful and friendly .

Dear Padraig M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Good location, polite and friendly staff

Customer review rating 5.0/5

Stefan Business - 14/02/2020 Confirmed reviews ALL

Reception staff was very polite, especially Kostadinka who took care of all our requests for information, payment, informed us about the area,ect . She and her colleagues were great professionals .

Dear Stefan N., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

very pleasant stay

Customer review rating 4.5/5

Ismaël Solo - 09/01/2020 Confirmed reviews ALL

I had a pleasant stay at your hotel, with an efficient check-in, and lots of extras.

Dear Ismael B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

good hotel close to the city centre

Customer review rating 4.0/5

Ruud Friends - 08/01/2020 Confirmed reviews ALL

our stay was good! friendly employees and a warm welcome. we had the privelege room, unfortunately they are next to the elevator and at the (busy) street side... bed, bathroom and room in general are very good! free minibar and nespresso coffee! (please explain what kind of coffe you serve, normally we find a paper with explanation of the nespresso cups!) breakfast was very good!!!! we enjoy our stay

Dear Ruud K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All our privilege rooms are facing the street or close to an elevator. Therefore we unfortunatley are not able to allocate guests booked this kind of room category in a more quiet part of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Average

Customer review rating 2.5/5

Anonymous Business - 13/12/2019 Confirmed reviews ALL

- rooms are old and need refurbishment - very loud and noisy - limited parking space even "own garage" is advertised - breakfast overprized - convenient location - friendly staff

Dear Christian Herbert O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the rooms, they all have been renovated in 2015 - that those did not meet your expectations I regret. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörn Hannemann Cluster Reservation Manager LFPI Hotels Düsseldorf

Excellent

TripAdvisor rating 5.0/5

KB1466 Solo travel - 09/01/2019 TripAdvisor review

This is not a large Mercure Hotel only having around 70 rooms. It is in a nice location with a number of restaurants and bars in the vicinity and en route to the busier areas of the centre of Dusseldorf. It is about a 20 minute walk to the AltstadtI found that my stay exceeded my expectations - particularly with regard to the welcoming, friendly and customer focus of all the staff I encountered at the hotel.Check in by Lea was excellent - I instantly felt welcome and in the hands of someone who was very capable and friendly. I was upgraded to a Privilege Room, which was a nice nice room, and although at the front of the hotel, was quiet.The breakfast was very good - the food was well prepared and presented with a range of options. Staff at breakfast were very good.The evening staff including Kaur and and English Chap, who's name I have forgotten, were very helpful, friendly and attentive. All in all this was an excellent stay - one where I felt entirely comfortable and welcome - both in using the facilities and interacting with the staff.

Dear Jan, thank you for your stay at our hotel and your feedback! It will be a pleasure for me to share your comments with my team as it is the best motivation to provide a perfect service to all our guests! Hope seeing you once again here in Duesseldorf!

Well for this price

TripAdvisor rating 4.0/5

Elena V Couples - 14/01/2018 TripAdvisor review

Very good breakfast. Location is in quiet area near the old city. Normal room, but without the refrigerator. Renovated house. The price was excellent for us. Service was very good - Thanks for friendly staff.

Dear Elena V, thank you for staying at our hotel and your positive feedback. I will share your comments with my team. For your next stay we recommend you to book a Privilege room which includes a free minibar. Best regards,

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