Mercure Hotel Duesseldorf Zentrum

Mercure Hotel Duesseldorf Zentrum 3 stars

Customer review rating (ALL Rating) 4.4/5 271 reviews

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Hotel extras

  • Direct connection to the Merkur Arena

  • ALLSAFE certified by the SGS Fresenius Institute (September 17, 2020)

  • Messe Düsseldorf and Düsseldorf Airport just 10 minutes away

  • Many companies in the immediate vicinity

  • Welcoming team with personal, individualized service

ALLSAFE approved hotel

Hotel location

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476 DUESSELDORF
Germany

GPS:51.245745, 6.779938

Telephone +49 211 948530

Fax +49 211 9485377

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Due to current regulatory requirements, our hotel bar is closed until further notice. Thank you for your understanding!

Our accommodation(s)

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safe WIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  271 reviews

TripAdvisor Rating  4.0/5  110 reviews

Well located

Customer review rating 3.5/5

Maria Families - Confirmed reviews ALL

It was a good hotel. Service was on point! They accommodated my family really well at the hotel and prepared according to my request. The only thing was that the AC was not working well. To have a good temperature in the room we had to set it up at 26• degrees (which in other places that would be really hot). The AC was running really cold and I’ve got a cold from it. Also, I booked via the Accor app a family room (3beds) but when I got the email for online checkin the information was wrong. It was stating only for 1 room and 2 adults. When we booked 3 rooms for 4 adults and 2 kids. So that was kind of confusing. We ended up calling the hotel and everything was clear with them. Thanks!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay even with those little flaws and hope to see you again very soon. Sincerely, Bastian Gill

Good business stay for expo purposes

TripAdvisor rating 4.0/5

nickgr215 Business - TripAdvisor review

Overall a very good value hotel. The rooms, bathroom (modern & renovated)) and breakfast were much better than anticipated, when you look the hotel from outside. The only negative aspect is the location, a bit further away from the center. You need about €15 to go to the Central station and the main shopping/dining area.

Dear nickgr215, thank you for staying at the Mercure Hotel Düsseldorf Zentrum and sharing your experience! It is a please to hear that you enjoyed you stay with us. See you soon! best regards,

A perfect stay

Customer review rating 5.0/5

Valentin Business - Confirmed reviews ALL

A lovely accommodation.

Good location, could improve room quality

Customer review rating 3.0/5

Josh Solo - Confirmed reviews ALL

Location is good, however the rooms could be improved like having better quality pillows and sheets.

Clean hotel - that’s it

Customer review rating 3.0/5

Tomas Business - Confirmed reviews ALL

Clean. Small rooms. Near street with heavy traffic - for sure avoid rooms on street side as u will get all co2 breath & cigarets smell that people smoke outside hotel Nice breakfast

Dear Michal S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch General Manager

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Other web-users rate our hotel

  • 146 reviews 7.2/10 Location
  • 245 reviews 7/10 Room
  • 205 reviews 9.4/10 Service
  • 158 reviews 8.3/10 Breakfast
  • 118 reviews 7/10 Cleanliness
  • 40 reviews 7.7/10 Vibe
  • 7 reviews 0/10 Bar

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