Mercure Macon Bord de Saone Hotel

Mercure Macon Bord de Saone Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 1,133 reviews

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Description

Hotel extras

  • Anti-COVID health protocols applied

  • Free private car park

  • Partnered with local producers

  • Room service available for those who do not have a pass

  • 3283 sq. ft. (305 m²) of meeting facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Macon Bord de Saone Hotel

26 Rue Pierre de Coubertin
71000 MACON
France

Telephone +33 3 85 21 93 93

Fax +33 3 85 39 11 45

Contact email

  • ARRET JEAN MOULIN:  A G

  • By plane

    LYON ST EXUPERY At 91.2km / 56.67 miles

  • By car

    A 40 At 2.7km / 1.68 miles

  • By car

    A6 At 6.1km / 3.79 miles

  • By train

    MACON LOCHE At 8.4km / 5.22 miles

  • By train

    MACON VILLE At 2.8km / 1.74 miles

GPS:46.318093, 4.842326

Companies

  • CAVE DE LUGNY 21 km / 13.05 mi
  • COURANT CORELCO 10 km / 6.21 mi
  • CREDIT AGRICOLE 2 km / 1.24 mi
  • DANONE 65 km / 40.39 mi
  • EUROSERUM 7 km / 4.35 mi
  • GROUPAMA 3 km / 1.86 mi
  • ITRON 5 km / 3.11 mi
  • METSO 4 km / 2.49 mi
  • MSA SAFETY 28 km / 17.4 mi
  • REGILAIT 7 km / 4.35 mi
  • REPACK S 34 km / 21.13 mi
  • SAB 39 km / 24.23 mi
  • SCHNEIDER ELECTRIC 4 km / 2.49 mi
  • SESCOI 2 km / 1.24 mi
  • VILLE DE MACON 2 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AU FIL DE L'O

During your stay, experience local cuisine. From egg meurette to Burgundy snails, continue your discoveries with our Charolais meat and poultry from Bresse. Try the local specialties at "Au Fil de l'O".

Our accommodation(s)

Let yourself be seduced by the harmonious blend of elegance, modernity and comfort of your room. Quiet and spacious, our rooms will seduce you with the view of the Saône or the park.

Our guest reviews

Our guest reviews for
Mercure Macon Bord de Saone Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,133 reviews

TripAdvisor Rating  3.5/5  587 reviews

good location if you are attending the Wine Fair in Macon

Customer review rating 2.5/5

Rita K. Families - Confirmed reviews ALL

The Check In was Long, we had to wait for so long before getting into the room. They said this is The hotel policy. Overpriced for the quality of the rooms. We didn't find any added value in the hotel. The service is very impersonal.

Dear Madam E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. PAROLE Helyne General Manager

Situated on the river

Customer review rating 3.5/5

Mr W. Couples - Confirmed reviews ALL

The hotel room was clean and comfortable. How ever we were disappointed that for 2 of us there was only 1 bottle of complimentary water, 1 teabag, 2 coffee/sugar sachets and 2 milks! This may sound over critical, but after an 11 hour journey from England we were very tired. The other criticism we had was that although the shower was lovely and powerful, the shower head was placed on a shower holder not above your head, but at waist level, therefore you got cold as the water is not on you.

Pleasant stay

Customer review rating 5.0/5

Ward Families - Confirmed reviews ALL

Stayed one night with family on our way home. Good location, nice clean rooms, friendly service.

Dear Mister W., We very much appreciate your comment regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the use of the mail adress to connect your divices to the wifi, it is for security purpose that we use this system, we are very sorry that it bothered you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Morgane.

Terrible

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Didn’t have room requested and they did not inform us

Dear DAVID M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have read very carefully your comments and I apologize for your unfortunate experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards , Eve

We were a car rally and the hotel was located in a perfect spot, good car park.

Customer review rating 5.0/5

Auto C. E. Friends - Confirmed reviews ALL

Great staff, excellent food and accommodation.

Dears We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The desk Jean Luc

Excellent staff, good location, disappointing food

Customer review rating 3.5/5

Toad O. T. H. Couples - Confirmed reviews ALL

Very friendly and helpful staff. Comfortable rooms. Disappointing “cod and wok fried vegetables” that had only seen a microwave. Privilege room missing docking station and had few coffee pods.

Dear M. K., Thank you for taking the time to come back to us after your stay at Mercure Mâcon Bord de Saone hotel. I 'm delighted to read that you appreciated the service of our team and would not fail to share it with them. Allow me to come back to you about your meal, rest assured, we work in 100% fresh products, but I can hear that the dish wasn't to your liking, those of the next menu may suit you more. We have 3 capsules of Nespresso coffee set up in the room and renewed every day during the cleaning, however, we would have been happy to give us more on request, don't hesitate to ask us next time, we'll do it with great pleasure. We wish you a beautiful day and hope to welcome you during a next stay in our beautiful Burgundy. We wish you an incredible day. Good Regards WORD HELYNE Headmistress

Overnight stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Located by the river Saone away from main road around Macon (no traffic noise) with easy access to motorways. Efficient and friendly staff.

Dear FREDA D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône.the 7th of february 2022. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Service Réception Jean Luc

Always great to stay at Mercure Mâcon

Customer review rating 5.0/5

B. Business - Confirmed reviews ALL

Very nice and welcoming staff

Madame B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Mâcon Bord de Saône. Ce fut un réel plaisir de vous avoir parmi nous pendant plusieurs jours. C’est avec grand plaisir que nous recevons vos compliments très encourageants. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente du plaisir de vous accueillir de nouveau, nous vous prions de croire, Madame en l’expression de nos sentiments les meilleurs Service Réception Jean Luc

Good location, poor state

Customer review rating 3.0/5

Nicolas Families - Confirmed reviews ALL

The location is great. at the boarder of the Soane with great access to the park just next to it. But the building definitely needs a refreshment. The windows of our room couldn't close properly anymore --> we hear the noise of the road the whole night. The air conditioning was broken and could only blow warm. Apparently this was a known problem as the person at the reception told us that half is blowing too cold and the other half is blowing too warm.

Dear NICOLAS G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Eve Service Réception

Great stay

Customer review rating 4.5/5

Klaas Couples - Confirmed reviews ALL

Very nice hotel well situated with good big kingsize beds for a great sleep:)

Dear KLAAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône. Thank you so much for your positive feedback regarding your recent stay with us. I will share your feedback with the team, who is concstantly working in order to deliver you a high-quality service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Service Réception

Good stay

Customer review rating 3.5/5

Marie-josé L. Families - Confirmed reviews ALL

The staff was very helpful and courteous, the breakfast was delicious and well presented. The rooms were clean but we had a huge spider on the wall above the bed. Luckily for us, we saw her before sleeping. The window has a small hole, this might be how she entered the room. We didn't realised the heat was off in our two rooms (we had our kids in the adjacent room) before we woke up in the morning freezing. The hotel need clearly renovation. Besides all that, it's perfectly located in Macon and on our trip to the Alps.It's a walking distance to shops and pharmacy. Next time, hoping to try the pool during our summer trip. Again, very pleased by your staff

Dear MARIE-JOSE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Mâcon Bord de Saône the 24th of october 2021. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Service Réception

Uneven

Customer review rating 3.0/5

Alan Q. Business - Confirmed reviews ALL

While usually the stay is fine this time all the benefits of being a Platinum member have been forgotten. Most likely a punctual situation which will be corrected before my next one.

Dear ALAN Q., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mâcon Bord de Saône. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Service Réception

Great location in MACON !!!

TripAdvisor rating 4.0/5

Karl H TripAdvisor review

Great Location !!!! A rather old property, clean, very dedicated staff.... strange bar though.... nice pool area... I was unlucky that I did not get a river-view room.... hence early booking is very advisable

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, PAROLE Helyne Directrice

Very good hotel room, but very bad hotel management and service

TripAdvisor rating 1.0/5

rvannamen Couples - TripAdvisor review

After our good experiences last year, we decided to book this hotel again this year. Upon arrival at the end of the afternoon the receptionist was the the only staff member in the entire hotel. The hotel was fully booked and he was responsable for the reception, bar and terrace. He tried to make the best of it. Outside the building needs urgent refurbishment. The garden as well as the boxes for plants and flowers at the terrace have not seen a gardener in months. Several lampposts on the parking were not working or damged. (we already noticed that during our visit two weeks earlier!) In short: BAD MANAGEMENT, ACCOR unworthy!!! The general Manger, mrs. Parole had of course the weekend off, and we could not reach her, or any assistant, to take our complaints.

A refreshing pause

TripAdvisor rating 4.0/5

aantonov-travel Families - TripAdvisor review

Very beautiful location near the Saone river, Macon's city center just a 15-minute walk, also a park right next to the hotel. Staff very welcoming and helpful, the bed is incredibly comfortable. Unfortunately, the state of the room was not up to the "privilege" title. Some items were damaged and/or not maintained very well. The sofabed is probably much better as a bed but we did not need it. And the AC was heating too much despite the low temperature setting (we had to switch it off and open the window on arrival). It was vell worth the sale price, but I'm not sure I would book the same room for the full price.

Dear guest, First we would like to thank you for your comment. We are glad that you enjoyed our bed. On the other hand, we are truly sorry that the room in its main aspect wasn't what you expected. Please, be sure that we are working eveyday to improve our services. We hope to have the opportunity to welcome you again, Kind regards, Julie, Service réception.

Nuitee Mercure Macon

TripAdvisor rating 3.0/5

Maurice W Business - TripAdvisor review

Rather old hotel but still acceptable. Breakfast was, as usually in the french Mercure Hotels, too average. The choice of the restaurant card was very limited. This may not be a problem if on the other hand the quality is on top. But unfortunatly, and the dinner was disappointing (dry chicken, almost no sauce, sweet potatoes fries being flabby, no crunch at all and totally oily).

Dear Maurice, Firstable, we would like to thank you for your comment. We are truly sorry that your experience at the hotel was not what you expected. Please, know that your comment has been transmitted and that we are working to improve our services. Hopefully, we we will get the chance to welcome you again next time. Julie, Service Réception.

Perfect for us

TripAdvisor rating 4.0/5

Andrew M Couples - TripAdvisor review

The hotel is in a lovely location by the river, the room was clean and comfortable, the staff were very professional and helpful. For the first time during our 3 week trip around France we had dinner in the hotel....excellent.

Super location, pleasant staff BUT restaurant service terrible.

TripAdvisor rating 3.0/5

Cosmopolitan729603 Friends getaway - TripAdvisor review

The hotel is superbly sited, the rooms comfortable and a good size. However the service was poor, a 30 minute wait for a menu, an hour and a half wait for our (assembled platter) meal was appalling. It took several attempts to get an accurate bill, we were charged for a non existent dog, breakfasts we hadn’t eaten and taxe de séjour for four people rather than three. Very disappointing and not at all the standard I expect of accor hotels. I would stay there again, for the situation but would not eat there and would check my bill very carefully.

Bonjour, J'ai noté les soucis rencontrés sur le service restauration, nous sommes actuellement en restructation a ce niveau ce qui a engrendré les desagrements et je tiens à m'en excuser. J'espere tout de meme vous revoir parmi nous pour que l'on puisse vous montez nos divers changements

Unacceptable level of service

TripAdvisor rating 3.0/5

IanY228 Couples - TripAdvisor review

We chose this hotel because we are ACCOR members, and it was an ideal stopover on our journey from Frejus to Calais. At reception, we asked specifically if we could be upgraded to a Privilege room which is part of our membership. The receptionist checked and gave us a room key which was not a Privilege room. We checked with a chambermaid that there were such rooms available and, on our second request, were then provided with an upgrade. We then noticed that all English-speaking TV channels were unavailable - we coudn't get anyone in Reception to annswer our phone and so I went down to complain. We were told that someone would be sent up to deal with this: however, after more than 30 minutes wait, I then had to go down to Reception again to complain. Clearly, the receptionist had ignored my initial request.since the employee who did come to deal with this was actually sitting in the office with the receptionist!This level of guest- service is totally unacceptable for a four star (allegedly) hotel, and I hope - and expect -that as a result of this review appropriate management action will be taken - either re-train the reception staff or dismiss them.

not a the level of a Mercure hotel

TripAdvisor rating 2.0/5

frenchtraveller2018 Business - TripAdvisor review

room size and decoration andcleanliness (dirty window, falling wall paint, bad smell, dirty carpet) not matching Mercure hotel level. Restaurant service is much too long, food presentation is too simple for price paid. Swimming pool was closed despite hot weather at beginning of summer season (reason was pH correction) ! It's a pity because location is good on river side with well arranged green spaces for walking, running and biking nearby. It was my first and last stay in that hotel. Next time I will book downtown Macon.

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