Mercure Macon Bord de Saone Hotel 4 stars

We got there late (11pm) after a long drive. We have two kids including a tiny baby. We had to wait several minutes for someone to show up to reception. We were given a smokers room that smelled like a freakin ashtray. Although the hotel was clearly not full, the receptionist denied my request for another room because his computer wasn’t working. Everything was downhill from there.

Arrived later than planned, but still very welcomed, evening meal available, was a restricted menu but very good, along with the beer and rosé! Our dog was very welcomed at a small charge of €9 Clean room with comfortable bed

I came to stay 1 night for a bit of rest along our way. The bed was such hard I hardly slept half of the night. I am a traveler for professional purpose and those kind of long life beds are not fit for a 3 or 4 stars hotel. I will post a special review and I await your response so that I can see include your response in my review.

RAS

After our good experiences last year, we decided to book this hotel again this year. Upon arrival at the end of the afternoon the receptionist was the the only staff member in the entire hotel. The hotel was fully booked and he was responsable for the reception, bar and terrace. He tried to make the best of it. Outside the building needs urgent refurbishment. The garden as well as the boxes for plants and flowers at the terrace have not seen a gardener in months. Several lampposts on the parking were not working or damged. (we already noticed that during our visit two weeks earlier!) In short: BAD MANAGEMENT, ACCOR unworthy!!! The general Manger, mrs. Parole had of course the weekend off, and we could not reach her, or any assistant, to take our complaints.

Check-in was OK. The room was very good according to our expectations of last year. However the service in the restaurant was very slow. We had to wait more than an hour for only a main course. Apparently no supervision!

Very convenient hotel for a stopover from a long motorway journey. I have stayed here now about ten times. The people are friendly, the rooms comfortable and the pool and outside bar area are wonderful for relaxing. The restaurant is good for breakfast, although not very exciting in the evening

All good but beds rough. Mattresses solid as rocks!

Room was small but clean.

Overall I was satisfied with the hotel, location and friendly staff until I went to bed and started smelling some terrible sewage smell from the bathroom/toilet room. I tried to call the reception from the room phone but it did not work. After a long drive all day, I was unwell and too tired to mention it to the reception downstairs, which I did the following morning. The smell intensified during the night and this was the most unpleasant experience I have ever had in a hotel.

During my visit I wanted to find the best French food that I could find while adventuring through Macon. I had asked two separate front desk employees for recommendations and they both helped me. The recommended places were delicious! Also the younger waiter was helpful with my questions, made the experience very pleasant and my poor french was welcomed well by staff.

Pleasant staff, clean room and good food. Excellent for an overnight stop.

Very beautiful location near the Saone river, Macon's city center just a 15-minute walk, also a park right next to the hotel. Staff very welcoming and helpful, the bed is incredibly comfortable. Unfortunately, the state of the room was not up to the "privilege" title. Some items were damaged and/or not maintained very well. The sofabed is probably much better as a bed but we did not need it. And the AC was heating too much despite the low temperature setting (we had to switch it off and open the window on arrival). It was vell worth the sale price, but I'm not sure I would book the same room for the full price.

most is fine, food, rooms, etc. but the bed is hard like hell, no hankies in the bathroom. The reception was taking very long and the support getting was bad, e.g. when asking for a taxi, we got only a card and we had to call the taxi ourselves. This is the basic service, a hotel reception provides all over the world, but in your hotel the guest has to order it himself. Even more difficult, because foreign guest cant speak french and the french taxi companies do not speak English good enough. This service you have to improve definitely.

A great stop after a long trip.