Had issues with my Eurostar and had to stay in Brussels, booked this hotel as it was close by. Not disappointed at all. Friendly staff, nice and comfortable room, very good breakfast. Despite the fact it is located in city center, room was very quiet.

A very friendly, welcoming environment. Nothing was too much trouble for the dedicated staff.

The hotel has been beautifully renovated. All the equipment is great. However, and this - of course - is not the hotel's fault, the area close to the Midi-Station in Brussels is not very nice.

Staff were very polite and helpful

Excellent place to stay on the eve of my holiday in the UK: close to the station, friendly reception, comfortable rooms and fast check out.

The only issue with this hotel is that the restaurant was closed and there is no gym.

Perfect location for a short break, near (almost in) Midi Station. High quality rooms, very good price/quality balance, no 'unneccassary' items like a bar, excessive breakfasts, (which you don't need in a city centre).

One nights stay during business. Very clean and nice hotel would recommend and stay there again

The hotel was great. Good service. Good people. Overall a good stay and sleep. On Sunday morning there is a gigantic market across the street. And they have everything you could possibly imaging without driving your vehicle. just walk across the street.

Nice, clean hotel, everything looked like new. Very good location, across South Brussels Train Station - easy to get to Bruges (an hour by train) or Gent. Subway and tram close by - direct connections to city center, Atomium, Parlamentarium. Grand place just a 20 min walk. Helpful and kind staff, especially cleaning personnel - one the few hotels in which they added coffee, tea, water each day. Excelent breakfast (although a little bit pricey compared to nearby Hilton and Radisson).

The lady at the reception was fantastic. Good support and fantastic service

good and serious

The executive room was given to me for free from a normal superior room reservation for being a member, and it was the best hotel experience i have ever had. I recommend the novotel and all accor hotels for being just the hotel service that you need for city brakes and business trips. They definitely won me as a client with the executive upgrade.

The hotel and staff were nice, but it's inexcusable to put your customers directly beneath a room that is under construction with loud noise, power equipment in use and workers stomping about all day for both days of our stay. I don't believe this was an oversight because I'm certain that hotel management was aware of the construction schedule, so I believe that it was just greed that prompted you not to block out the rooms that would be impacted by the noise of the construction. I am an expat living part of each year in Vietnam, and have stayed in some of your other brand hotels throughout SE Asia (Ibis, etc.), but will no longer do so because of this poor experience.

Good located nearby main train station. The room is big (we choosed executive room). But the breakfast had limited choices comparing with other Novotel hotels. Very few choices, not meet expectation. The staff are very few as well. When there's many guests waiting for check it, this showed traffic jam on que. And the staff at reception needed to take care coffee shop also, so many tasks making not provide service ontime for guest at check in counter.