Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Customer review rating 4.6/5 8,903 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Bangkok Sukhumvit 20
See on a map
+ 22 Services
Book this hotel
Meeting Planner ALL

Your loyalty is rewarded

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 4 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :  BLUE LINE EXIT 2

  • BTS ASOK :  SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Companies

  • CITIBANK 0.0 km / 0.0 mi
  • DHL 7.0 km / 4.35 mi
  • EMBASSY OF SPAIN 0.0 km / 0.0 mi
  • EMBASSY OF SWEDEN 1.0 km / 1.0 mi
  • FUJITSU 0.0 km / 0.0 mi
  • HONEYWELL 5.0 km / 3.11 mi
  • JOHN DEERE 3.0 km / 1.86 mi
  • LG 4.0 km / 2.49 mi
  • RBS BANK 5.0 km / 3.11 mi
  • RECKITT BENCKISER 4.0 km / 2.49 mi
  • ROLLS ROYCE 2.0 km / 1.24 mi
  • SAPURAKENCANA 3.0 km / 1.86 mi
  • SHELL 4.0 km / 2.49 mi
  • SIEMENS 4.0 km / 2.49 mi
  • SYNGENTA 3.0 km / 1.86 mi
  • Samsung 8.0 km / 4.0 mi
Companies

Your meetings and events

No matter what type of event or meeting venue that you would like to host, Novotel Bangkok Sukhumvit 20 offers an array of spaces to suit your every needFrom meeting venues that can comfortably accommodate small seminars or meetings up to 1,000 guests with standard AU included in your price

Room descriptions and layouts

17 

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Guests have access to our outdoor swimming pool and In Balance fitness on the 9th floor

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Non contractual photo

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Non contractual photo

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sot Soju Bar

Non contractual photo

Sot Soju Bar is a new Korean inspired soju bar, located on the 8th floor of Novotel Bangkok Sukhumvit 20

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,903 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,474 reviews

Very clean hotel with high standard and all staffs are friendly with service mind

TripAdvisor rating 4.5/5

amethakul 24/11/2020 TripAdvisor review

I stayed alone in Superior Room for 2 nights after hard working and need to relax. First impression, everywhere is very clean and safety. My room is comfortable, I like super soft bed and pillows so much. The bathroom is very good, shower separate from toilet. Breakfast is good and delicious. Moreover all staffs are very friendly and full of service mind. I like swimming pool, its size is enough for me. I’m sure to stay there again next time

Good Stay

Customer review rating 4.6/5

Don Z. Business - 22/11/2020 Confirmed reviews ALL

This was my 2nd stay with your hotel and like the first stay, very enjoyable and comfortable.

Dear Don Z., Thank you once again for taking the time to review your recent stay with us at the Novotel Bangkok Sukhuvmit 20! Thank you very much for all the feedback and we hope your 3rd stay will be as enjoyable as your first and second. At the mean time, please do not hesitate to contact me directly should you need any further assistance. Best regards, Pongphant Yoksuwan Front Office Manager

Excellent service and room!

Customer review rating 4.6/5

Luxsanavalai P. Couples - 21/11/2020 Confirmed reviews ALL

I was very impressive with the hotel. This was my first visit for this place to celebrate my wedding anniversary. The hotel was so nice to upgrade my room, the room is so clean, comfy good smell and great atmosphere. I could see the city view and I really touch with the pillow and bed. I was so happy then I have booked again next year for Valentine day. See you soon.

Warm welcome during Pandemic

Customer review rating 4.6/5

John M. E. Couples - 19/11/2020 Confirmed reviews ALL

I was recommended by manager of ASQ hotel nearby Novotel BKK 20. I was offered an excellent room rate with breakfast included, and subsidised by TAT.

Good service, Well located , nice family room

Customer review rating 4.6/5

Wuttichai R. Families - 19/11/2020 Confirmed reviews ALL

My family stay in Novotel BKK sukhumvit20 for 3 nights. The room was cleaned and had all that I wanted. Every employee worked perfectly. The hotel location stays a little bit far from BTS but have a small car service to send us at sukhumvit18.

Great value for money

Customer review rating 4.6/5

W. Couples - 17/11/2020 Confirmed reviews ALL

Stayed 2 nights in a one bedroom suite which was excellent value for money, the hotel was clean and the Staff very helpful, what made the stay very memorable was on top of the normal facilities like pool gym and sky bar was we were able to do aqua biking in the pool with a great instructor, I believe you normally need to book but they had a couple of slots and we were welcomed in.

Good location

Customer review rating 4.6/5

Np Friends - 16/11/2020 Confirmed reviews ALL

Good location, comfy stay.

Dear NP Thank you for taking the time to share your feedback regarding your recent stay at ์Novotel Bangkok Sukhumvit 20 I will be delighted to discuss with you about your rating and comment, in order to understand what exactly went wrong during your stay with us. At Novotel, our aim is to offer enjoy and comfortable moments to our guests, also your comments are essential to always improve the quality of the hospitality offered to you. I stay at your disposal should you wish to share more details. Sincerely, Nartsupak Thaweewong Executive Assistant Manager
Customer review rating 4.6/5

Debdyuti D. Solo - 15/11/2020 Confirmed reviews ALL

No room service menu or QR code was available in the room initially. I had to call and ask for it, and then a menu in a A4 size paper was sent. No note pad or pen was either in the room. Just felt this time a Novotel is run like an Ibis. Although I under stand during this trying time, rates are low and cost need to be reduced. But cost rationalization should not visible to guest eye and brand standard should not be compromised.

Dear Debdyuti D., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be informed that during this pandemic, we try to minimize the amenities/object in the room as possible. However we do apologize for the inconvenience this may have caused you, therefore, if we get the chance to welcome you back to our hotel, we will note down your preferences and ensure that we set up full amenities accordingly. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better.serve you in the near future. Your sincerely, Pongphant Yoksuwan Front Office Manager Sincerely,

Clean and good designed room including valuable price and services

TripAdvisor rating 4.5/5

Duangkaew N 14/11/2020 TripAdvisor review

Valuable price and services Clean and good designed room Roof top bar close on Monday. I do not know until check in. However we can eat at pool bar. Location a bit far from BTS Should add some dessert for breakfast

Good day in Bangkok

Customer review rating 4.6/5

Honest R. Couples - 13/11/2020 Confirmed reviews ALL

Everything was great. Happily return again. Only a couple of things we noticed but nothing major, just pointing them out. We were asked for our passport when arrived, we live in Thailand so we don't travel with our passports. We use driving licence for flying id, checking in hotels etc. Luckily we were in bkk to go to the UK visa processing centre so we had them just for that. We were in email communication with staff and we even checked in online. Why no mention to bring or even better why don't we just upload a picture of it? Less contact etc... Other thing was a Pepsi max at the pool was 100thb. I know hotels are more expensive but that seemed a little excessive. But regardless, we enjoyed our stay and happily stay again. Beds very comfortable, good shower, very nice buffet breakfast etc.

warm welcome

Customer review rating 4.6/5

Nopanan Couples - 10/11/2020 Confirmed reviews ALL

hotel staff are very kindly, room is great, so quietly.

Great hosts

Customer review rating 4.6/5

John, P. Couples - 10/11/2020 Confirmed reviews ALL

From the moment we arrived, we wete warmly greeted and cared for. Our 4 day stay was wonderful, provided great value and was top quality. We will indeed return.

Good reception

Customer review rating 4.6/5

Sarawuth S. Couples - 07/11/2020 Confirmed reviews ALL

“Tangmo” is the name of reception staff who help me solve the problem, but it still not my intention. Late check out due to fly from PHS airport, but that day, roof top was reserved and every restaurant closed. Due to tired and wished to relax with Novotel restaurant atmosphere, feeling failure

Dear SARAWUTH S. Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Even though some aspects were not live up to your expectations at least I am glad that K.Tangmo, our lovely Receptionist was able to assist you. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nartsupak Thaweewong Executive Assistant Manager

Good Service

Customer review rating 4.6/5

Ana Families - 02/11/2020 Confirmed reviews ALL

Although there's less tourist during this Covid situation, but the hotel staffs still providing good service.

Customer review rating 4.6/5

Anonymous Solo - 01/11/2020 Confirmed reviews ALL

This was my third time staying at the same hotel. It is in a very good location. Very clean and comfortable rooms. Friendly and very helpful staff.

If you could get any closer to Sukhumvit you'd be paying too much

Customer review rating 4.6/5

Shane Business - 31/10/2020 Confirmed reviews ALL

Greate! Picked the hotel for its location and pool. Not a lot of sun at the pool in the morning but other than that it's fantastic. note I booked through bookings.com and had to change my reservation and arrive early. They were able to accommodate. Appreciate that

Good Stay

Customer review rating 4.6/5

Peter K. Couples - 31/10/2020 Confirmed reviews ALL

Overall as a couple we have been satisfied and would recommend the Hotel to anyone for a short or long stay, for the money we paid we received value.

Dear Mr. Peter K., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. We truly appreciate your positive feedback and I am sorry that your experience did not meet your expectations completely. In regards to the complimentary water provided in the room, according to the Novotel standard, 1 water is placed inside the bathroom and 1 water is placed inside the fridge. However, this may not be communicated to you properly, therefore I truly apologize for this and we have the service center available 24 hours if you request for more water. As for the coffee machine, we are on process in regards to the machine malfunction and thank you for the positive feedback of our croissant made by our bakery team. This part, I will pass on your valuable feedback to the department concerned. Please do not hesitate to contact me at all times should you require any further assistance. Sincerely, Pongphant Yoksuwan Front Office Manager

Novotel Bangkok Sukumvit 20 Expat Travel Bonus

Customer review rating 4.6/5

Julia Business - 27/10/2020 Confirmed reviews ALL

My experience with overnight stay using Expat Travel Bonus is excellent! No more adjectives to describe from front desk to staff, amenities and rooms. As a YouTuber I vlog this as well my channel is htps://www.youtube.com/c/prosperityjulia Highly recommended to foreign workers like me to take advantage and be apart of Le Club Accor Hotels .This place and hotel will surely meet your expectation.

Incredibly clean well designed. Lovely touch !

Customer review rating 4.6/5

Ben T. Couples - 26/10/2020 Confirmed reviews ALL

Perfectly located on the prime spot, easy for any transfer but surprisingly calm and peaceful .

Customer review rating 4.6/5

Gabriel Business - 25/10/2020 Confirmed reviews ALL

Pro: Good view, good services, good food. Obs: please improve the spoken english of your personell, I don’t like that there is not windows.

Dear Gabriel, Thank you for taking the time to tell us about your recent experience at the Novotel Bangkok Sukhumvit 20. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby