Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Customer review rating 4.5/5 8,774 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Bangkok Sukhumvit 20
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Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Introducing Gourmet Bar, Food Exchange and rooftop bar 'Sky on 20'

  • 'Family at Novotel' interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 4 bar(s)
Business services
  • 17 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20
Klong Toey
10110
bangkok
thailand

Tel: +6620094999

Fax: (+66)2/0094900

Check-in from 14h00

Check out up to 12h00

  • MRT SUKHUMVIT :  BLUE LINE EXIT 2

  • BTS ASOK :  SUKHUMVIT LINE EXIT 6

  • By plane

    DON MUANG At 25km / 15.53 miles - Shuttle paying

  • By plane

    SUVARNABHUMI INTL At 25km / 15.53 miles - Shuttle paying

GPS :13.731522, 100.564021

Companies

  • CITIBANK 0.0 km / 0.0 mi
  • DHL 7.0 km / 4.35 mi
  • EMBASSY OF SPAIN 0.0 km / 0.0 mi
  • EMBASSY OF SWEDEN 1.0 km / 1.0 mi
  • FUJITSU 0.0 km / 0.0 mi
  • HONEYWELL 5.0 km / 3.11 mi
  • JOHN DEERE 3.0 km / 1.86 mi
  • LG 4.0 km / 2.49 mi
  • RBS BANK 5.0 km / 3.11 mi
  • RECKITT BENCKISER 4.0 km / 2.49 mi
  • ROLLS ROYCE 2.0 km / 1.24 mi
  • SAPURAKENCANA 3.0 km / 1.86 mi
  • SHELL 4.0 km / 2.49 mi
  • SIEMENS 4.0 km / 2.49 mi
  • SYNGENTA 3.0 km / 1.86 mi
  • Samsung 8.0 km / 4.0 mi
Companies

Your meetings and events

No matter what type of event or meeting venue that you would like to host, Novotel Bangkok Sukhumvit 20 offers an array of spaces to suit your every needFrom meeting venues that can comfortably accommodate small seminars or meetings up to 1,000 guests with standard AU included in your price

17 

meeting rooms

From 1 to 240 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Guests have access to our outdoor swimming pool and In Balance fitness on the 9th floor

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel offers 244 guestrooms and suites featuring stylish, contemporary designs under five room types from superior rooms to executive suites. Our superior rooms starts from 30 sq.m. providing spacious ambience for our guests while being away from home

SUPERIOR ROOM, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

DELUXE ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM,1 King Size Bed, High Floor

  • Max. number of persons: 3
  • Area: From 33 m² / 355 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

FAMILY SUITE, 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE ROOM, 2 Single Size Beds, High Floor

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

EXECUTIVE SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 45 m² / 484 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

The restaurant comprises of several individual show kitchens, serving cuisine from both Western and Asian regions. A modern interpretation of Food Markets from around the Globe will give a taste of your travels in the heart of Bangkok's downtown.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Charm Korean Restaurant

Type of cuisine: Barbecue

Charm, a refined Korean Barbeque restaurant, welcomes its guest with its signature melt-in-your mouth whole rib-eye steaks, Charms experienced service team will assist table-side and enjoy the meal with plentiful of imported Hite beer from South Korea

GOURMET BAR

Non contractual photo

Gourmet Bar is an informal, friendly eating and drinking space where people want to meet and taste trendy drinks as well as enjoy eating meals served from the bar, in traditional Thai, Western cuisine as well as modern interpretations and fusions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Relax at our 9th Floor Infinity Pool offering great views over Bangkok. Sip and enjoy a cool drink or Snack from our Poolbar on your sunlounge or Poolside undercover dining area. Families can also enjoy a dedicated kids pool and separate kids club.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY ON 20

Non contractual photo

Located on the 26th floor with the spectacular sunsets views and non-stop nightscape of Bangkok. The bar has a full range of wines, beers, and a range of cocktails you may wish to indulge in along with a selection of tapas style snacks and pizzas.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Sot Soju Bar

Non contractual photo

Sot Soju Bar is a new Korean inspired soju bar, located on the 8th floor of Novotel Bangkok Sukhumvit 20

Our guest reviews for
Novotel Bangkok Sukhumvit 20

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,774 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,466 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice stay and well design

Customer review rating 4.5/5

Mint L. Families - 23/09/2020 Confirmed reviews ALL

I was very impressed by the staff. All of the staff that I have met during my stay are very helpful and responsive. I can say that the service is better than many luxury hotels. The breakfast buffet is satisfying but offer limited variety. The only complaint I have is the noise in the room. There was a machine noise in the room that was quite annoying. The receptionist told me that it is coming from the Air-conditioner.

Dear K. Mint L., We very much appreciate you taking your time to provide both comments and feedback regarding to your recent stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive comments, especially, towards the service provided by all our staffs as we strive to continuously improve the quality of our services. However, we do apologize that your experience did not meet your full expectations in regards to the AC issue. Please rest assured that your feedback has been taken to action to the concerned department and it is our hope that you give us an opportunity to better serve you in the near future. Thank you again for sharing your experience, and please do not hesitate to contact me directly should you require any further assistance. Uniquely yours, Pongphant Yoksuwan Front Office Manager

Good Stay Nice Check in staff

Customer review rating 4.5/5

Thatiphat U. Couples - 22/09/2020 Confirmed reviews ALL

Parking is narrow

Dear Guest, Thank you for taking the time to review your recent stay at the Novotel Bangkok Sukhumvit 20! We hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

fantastic

Customer review rating 4.5/5

Angie Business - 20/09/2020 Confirmed reviews ALL

its was very nice ambient, I like your lobby,but the glass shower was the best, you know, so that you can see the person showering from the bed, I mean,, hahaha, good for you, I ll be back for sure on my next stay, very nice lobby, staff was really friendly - as if they mean it, the parking has too tight corners though,

Dear angie, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Worth so much more than we paid for...

Customer review rating 4.5/5

Rhea Families - 17/09/2020 Confirmed reviews ALL

Worth so much more than we paid for: Fast and efficient check in and check-out. Friendly and attentive staff. Buffet Breakfast was decent with live egg cooking station. Kid friendly: kids dine free, they have a pool for kids and kids’ club. The weekend buffet lunch is not as good as pre-covid but understandable. Still the cheapest among the weekend buffets around the area. The sunset in our room was beautiful. Happy Hour at Sky on 20 is worth checking, the happy hour cocktails are not the best though.

Dear Rhea, We very much appreciate your comments and feedback regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially our pool bar team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 13/09/2020 Confirmed reviews ALL

Well located, good staff, nice and clean room but few choices of breakfast.

Dear Valued Guest, Thank you for taking the time to review your recent stay at the Novotel Bangkok Sukhumvit 20! It was great to read that you had a great experience at our hotel, especially complementing on our staff and room. As for the breakfast experience, thank you for sharing this feedback. At the Novotel, we strive to provide superior service for all our guests continuously and we will share this feedback to the department concerned. We look forward to welcoming you back in the near future and we hope that your next stay is as or even more enjoyable. Best regards, Pongphant Yoksuwan Front Office Manager

Great experience, great staff

Customer review rating 4.5/5

Yegor Business - 13/09/2020 Confirmed reviews ALL

Saw good offers novotel offers and instantly book directly without hesitation. From booking until the check out time everything was exceptional. Thanks to Moddang from reservations for arranging pay upon check in as im a foreigner and dont have a credit card to pay in advance. Thanks to Oam (not sure if name is correct) night shift girl for a quick and thorough check in. Thanks to FOM for a comp room upgrade, Appreciate it. Concierge guys are great and very assisting too. They kicked out a bike taxi who was over charging me and got me another ride. Preaw was also very assisting upon checking out and so is the entire FO team, thanks to everyone. Room is very clear, bed is so comfy I want to come back again just for that. Breakfast was good enough, needs more cold cuts and cheese maybe. Hope I can catch a good rate again next time cuz this place is worth re visiting. Cheers

Dear Yegor, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact me directly should you require any further assistance or directly via Khun Moddang for future bookings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Perfect Stay

Customer review rating 4.5/5

Larisa K. Friends - 10/09/2020 Confirmed reviews ALL

Good location, clean and comfortable room with an amazing city view. Enjoyed the bar on 25th floor.the most memorable was a wine testing at the lobby. Suda is super nice and expertise in wines. Would definitely recommend!

Dear Larisa K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good location in the heart of Sukhumvit, near BTS Sky Train, near Emporium.

Customer review rating 4.5/5

Voratach S. Solo - 08/09/2020 Confirmed reviews ALL

Front is good and friendly, clean room with big window.

Dear Khun Voratach, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

A romantic night away

TripAdvisor rating 4.5/5

nickfrance007 08/09/2020 TripAdvisor review

I know Novotel and similar hotels from the Accor group in Europe, and I was surprisingly pleased by level - quality, especially for the price. I will return again, as it is both convenient, a nice place and a great location, ... and in fact the room was very romantic !

Terrific

Customer review rating 4.5/5

Inchaya E. Solo - 07/09/2020 Confirmed reviews ALL

I am normally a frequent guest at Pullman Bkk Grande Asoke. But since it’s temporary closed, I had chosen Novotel sukhumvit 20 for my recent stay. All my three days stay were terrific. I’ve received great services from all staffs.

Dear Khun Inchaya E., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Nice Pillow

Customer review rating 4.5/5

Noppakao U. Business - 25/08/2020 Confirmed reviews ALL

Nice Place, Nice Pillow and Also Staff nicely.

Dear Khun Noppakao, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pongphant Yoksuwan Front Office Manager

Efficient service with a touch of Thai hospitality

Customer review rating 4.5/5

Vito Couples - 21/08/2020 Confirmed reviews ALL

First time staying at this property, and I am sure there will be many to come. I had a great start with Ms. Siriluk from Reservation, and my 2-night stay turned out to be a memorable one. Special shout-out to the gentleman from Banquet team but came to help breakfast operation on both August 18th and 19th.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Khun Siriluk from reservation team and the staff from banquet team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Great hotel great stay

Customer review rating 4.5/5

Peter T. Solo - 18/08/2020 Confirmed reviews ALL

Great staff

Dear Mr.t., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also your comment regarding the internet connection and welcome drinks have been noted for better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good quality

Customer review rating 4.5/5

P. Business - 17/08/2020 Confirmed reviews ALL

Comfortable travel The room has a good functions. Friendly staff Delicious food.

Dear Khun Phasunit, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Nice room and very comfy bed.

Customer review rating 4.5/5

Jc X. Business - 16/08/2020 Confirmed reviews ALL

Love the room, we've got high floor Executive Room. Very comfy bed and very functional. Would come back to stay again :)

Dear Khun Chaiyasit, We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Relaxing Staycation

Customer review rating 4.5/5

Nadia Solo - 10/08/2020 Confirmed reviews ALL

Team very friendly and helpful. Room clean and spacious. Had the lunch buffet, seafood and other choices with a great value for the price.

Dear Miss E., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Safety and customer service at the forefront

TripAdvisor rating 4.5/5

JamesDorset Business - 09/08/2020 TripAdvisor review

I’ve stayed here 3 times in the last month and the experience has been consistently excellent. Safety precautions have been thorough, and the staff have managed to be outstandingly friendly and professional despite the pressure on them. Rooms are light and modern, and location is convenient for the BTS.

Great Location and Experience!

Customer review rating 4.5/5

Simon W. Business - 08/08/2020 Confirmed reviews ALL

As a frequent traveler I like that the room has been set out really well, heaps of space and can get comfortable away from home. Also don't miss the happy hour and cocktails on the roof top bar...

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pongphant Yoksuwan Front Office Manager

Good location

Customer review rating 4.5/5

Dundrillin Couples - 05/08/2020 Confirmed reviews ALL

3 night stay

Dear Robert M., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that to hear an accident with the chair in the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

Good service all areas

Customer review rating 4.5/5

Kaew P. Families - 04/08/2020 Confirmed reviews ALL

Checked in fast and already upgrade rooms. Nice view from my room and sleep well. Anyway breakfast was not appropriate yet because of so clouldes of people. Waited food order long time.

Dear Khun Sirikan, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pongphant Yoksuwan Front Office Manager

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