Novotel Bangkok Sukhumvit 20 4 stars

Customer review rating (ALL Rating) 4.6/5 585 reviews

Hotel extras

  • Walking distance to Terminal 21, Emporium, Emquartier, BTS and MRT stations

  • Free Wi-Fi in all areas including Kids Pool and Kids Club

  • Ballrooms with natural daylight for 1000 pax and 6 extra Meeting Rooms

  • Renowned gourmet bar and restaurants

  • Interconnecting rooms and Family Suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Bangkok Sukhumvit 20

19/9 Sukhumvit 20, Klong Toey

GPS:13.731522, 100.564021

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Centrally located in a business district of Bangkok and close to public transportation BTS Asok and MRT Sukhumvit. Each guest room has a working desk. There are eleventh meeting rooms available for business guests and free wifi throughout the property. Novotel Bangkok Sukhumvit 20 can cater to meetings and events both large and small, making it the perfect business hotel in Sukhumvit. Our Benjasiri Ballroom, or Grand Ballroom, offers a large space perfect for product launches, mid-sized and large exhibitions, business seminars, international conventions and much more

Room descriptions and layouts


meeting rooms

From 1 to 1,000 


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Our accommodation(s)

Our comtemporaty hotel in Sukhumvit offers 244 guestrooms and suites featuring stylish, contemporary designs. Select from five room types from superior rooms and executive suites. We tailor our room accomodations to best suit your needs and requirements. Be it a Superior Room or Family Suite, our rooms are designed to provide you the best of modern western comforts, elegantly enhanced with touches of Thai design. We promise a quaint luxury space that you can call your temporary home in Bangkok.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  585 reviews

TripAdvisor Rating  4.5/5  1,688 reviews

Good stay

Customer review rating 4.5/5

Gazi H. Families - Confirmed reviews ALL

Excellent experience. Nice location & loved the executive lounge. Definitely need more supply of tea/coffee in the room.

Dear Mr. h., We very much appreciate your comments regarding your stay at the Novotel Bangkok Sukhumvit 20. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kanta Hanvesakul Resident Manager

Novohotel Bangkok-Excelent time.

TripAdvisor rating 5.0/5

Ana Valéria de ... R TripAdvisor review

Excelent hotel. JAM and PLOY are very polite and excelent too. Good days here. They help me with massagem indication and Transportation. The Food was excelente and New is very Good too and the service at the pool, New was excelente too

Excellent hotel

TripAdvisor rating 5.0/5

Con_Thai Business - TripAdvisor review

Novotel Sukhumvit Soi 20 is an excellent hotel. The front desk staff are excellent as are all staff in this hotel. The fitness centre is good and the swimming pool is terrific. The location is very convenient to the SkyTrain and the MRT.


TripAdvisor rating 5.0/5

Mohd Fariz Irma... M TripAdvisor review

The hotel area is very strategic for shopping and find food. The room is very clean. The bed and pillow are so fluffy. The front desk teams so helpful especially to Ms Ploy,Ms Yanin, Ms Pin & Ms Pear.


Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Overall experience was good except for the bathtub in the room was abit dirty with hair and dusk from previous stay.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Sukhumvit 20. I am sorry that your experience did not meet your expectations regarding the cleanliness; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kanta Hanvesakul Resident Manager

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Other web-users rate our hotel

  • 373 reviews 8.9/10 Location
  • 544 reviews 8.5/10 Room
  • 626 reviews 8.9/10 Service
  • 10 reviews 9.3/10 WiFi
  • 248 reviews 7.9/10 Breakfast
  • 233 reviews 7.7/10 Comfort
  • 207 reviews 8.3/10 Cleanliness
  • 156 reviews 8.4/10 Amenities

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