ibis Copacabana Posto 5 Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 8,446 reviews

ALLSAFE approved hotel

Information message

ibis Copacabana Posto 5
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+ 13 Services

Hotel extras

  • Excellent location near the beaches of Copacabana and Ipanema

  • Sunshade, cooler and beach towels loan

  • Advantage 3

  • Advantage 4

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Copacabana Posto 5

Rua Xavier Da Silveira 82
Copacabana
22061010 rio de janeiro
brazil

Check-in from 14h00

Check out up to 12h00

  • ONIBUS CENTRO PARA COPACABANA:  314 455 484

  • RODOVIÁRIA:  RODOVIÁRIA NOVO RIO

  • ESTACAO DE METRO:  LINHA 1 CANTAGALO

  • By plane

    AEROPORTO GALEÃO At 22.5km / 13.98 miles

  • By plane

    SANTOS DUMONT At 11km / 6.84 miles

GPS:-22.976532, -43.191619

Congress centre

  • SULAMERICA 11.04 km / 6.86 mi

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KICTHEN

Enjoy the pleasure of good à la carte food in a modern and casual atmosphere. Open daily from 6:30 to 22:30. You will also enjoy our happy hour with karaoke, every Wednesday and Friday.

Our accommodation(s)

Enjoy relaxing in Copacabana, with all the comforts of our modern apartments and free WIFI.

Our guest reviews for
ibis Copacabana Posto 5

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,446 reviews

TripAdvisor Rating 4.0/5

1,096 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

I cancelled my reservation and apparently is like i made check in

Customer review rating 0.5/5

Anonymous Solo - 06/01/2022 Confirmed reviews ALL

I didnt check in, i send a couple of messages to the suggested email when i cancelled the reservation and they didn’t answer me and didn’t refund me

Good stay

Customer review rating 5.0/5

Mgt Families - 06/01/2022 Confirmed reviews ALL

We were very happy with the room 1364 because it was quiet - and that’s what we wanted! We were disappointed with the higher rates for the last two days of the year - we wanted to stay extra time!

Dear Monica good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5
Customer review rating 0.5/5

Camila Solo - 03/01/2022 Confirmed reviews ALL

Toilette with malfunction AC with problems Towels with holes No covers, only a sheet with terrible quality Guests coming in the hotel without masks on Room with ants Anyway, the entire experience was really bad and I will never recommend it to anyone

Dear Camila good evening. Thank you for taking the time to tell us about your experience at the ibis Copacabana Posto 5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Best Cost-Benefit

Customer review rating 4.5/5

Felipe H. Couples - 28/12/2021 Confirmed reviews ALL

Excellent location, great rooms and a breakfast wonderful.

Dear Felipe good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Great location. Clean Hotel

Customer review rating 5.0/5

Terance L. L. Solo - 26/12/2021 Confirmed reviews ALL

They are all very nice. My experience at the front desk was Unbelievable! The guy already had my room key and papers all ready. While i was in line. All i had to do was sign.

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Disappointed

Customer review rating 1.5/5

Livia C. Families - 24/12/2021 Confirmed reviews ALL

Mouldy bathroom , sink was blocked we complained nobody came to help, asked for a 3 people room and one single and got two doubles, just one person in reception and took long to solve problems. Bedsheet kept coming off the bed as it was not fitted. Small rooms. Breakfast was amazing as was the location. Loved the fact they lent us beach towels.

Prezada hospede boa tarde. Agradecemos os seus comentários no seguimento da sua estada no ibis Copacabana Posto 5. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa, por isto o seu feedback é muito importante para nós, para que possamos estar sempre melhorando na qualidade de nossos serviços. Nossas camareiras são treinadas para que na liberação o apartamento esteja conforme os padrões, totalmente higienizados, com todos os itens disponíveis e em perfeitas condições. Realmente lamentamos o incidente e já estamos reorientando a equipe e redobrando a atenção aos detalhes para que uma falha como esta não mais ocorra. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5 Ibis RJ Copacabana Posto 5

Good stay

Customer review rating 5.0/5

Alexandre Business - 23/12/2021 Confirmed reviews ALL

Good stay, but snack bar. It was very poor.

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Well located

Customer review rating 4.5/5

Carlos Solo - 21/12/2021 Confirmed reviews ALL

Clean, courteous , customer service

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Good stay

Customer review rating 3.5/5

Luciano O. R. Friends - 21/12/2021 Confirmed reviews ALL

Room requirements not accomplished

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Feels safe!

Customer review rating 5.0/5

Wilhelm B. Families - 01/12/2021 Confirmed reviews ALL

Impressed by the safety measurements

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Namen Gerente Geral Ibis RJ Copacabana Posto 5

Well located

Customer review rating 4.5/5

Rafael O. Solo - 29/10/2021 Confirmed reviews ALL

Perfect location, excellent breakfast and great rooms

Dear Guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Flávia do Amaral Gerente Geral Ibis RJ Copacabana Posto 5

Cleaning was dissapointing

Customer review rating 2.0/5

Rafael Couples - 23/10/2021 Confirmed reviews ALL

towels were dirty, sheets were almost grey with the low level of maintenance of cleanliness, bathroom had mold in the walls

Dear guest good morning. Thank you for taking the time to tell us about your experience at the ibis Copacabana Posto 5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Flávia do Amaral Gerente Geral Ibis RJ Copacabana Posto 5

Great Hotel / Copa

TripAdvisor rating 5.0/5

Discover687835 19/10/2021 TripAdvisor review

Great hotel / Nice location. Super 3 stars hotel Copacabana. I have use this hotel on 3 Trips - ca 45 days. Very Nice Street and best location. I use Novitel Leme. Farmont copa and Ibis posto 5 copa! I come back latet! Platinum member Paal Ryen

Hello good evening, thank you for you comments Regards

Nice hotel and location

Customer review rating 4.5/5

Paal R. Couples - 18/10/2021 Confirmed reviews ALL

I have stays total 30 days here on this RJ trip! This hotel is Nice and good location! Today i Get over 60 days And waiting fore my Platinum status / Thx

Dear guest good morning. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Flávia do Amaral Gerente Geral Ibis RJ Copacabana Posto 5

Top

Customer review rating 5.0/5

Ronair Families - 13/10/2021 Confirmed reviews ALL

Otima

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Flávia do Amaral Gerente Geral Ibis RJ Copacabana Posto 5

Very well located and near of everything.

Customer review rating 5.0/5

Vilcimar M. Couples - 01/09/2021 Confirmed reviews ALL

We were very happy to find a hotel like Ibis. My only concern was about the bathroom ventilation with was off all the time. Anything else, was wonderful, including our belongs that were very well protected. Even though I live in New York City, I was born in Rio. Obrigado ❤

Dear guest good evening. We very much appreciate your comments regarding your stay at the ibis Copacabana Posto 5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Flávia do Amaral Gerente Geral Ibis RJ Copacabana Posto 5

Outstanding option of stay with great location

TripAdvisor rating 5.0/5

ederfs2020 Solo travel - 11/01/2020 TripAdvisor review

This was the 4th time I stayed in this property. Everytime I visit Rio it is hard for me to think about any other Hotel that offers such great location at a reasonable and affordable price. The rooms are pretty clean, with great air conditioning system, a confortable bed, good lightening (provided by the lamps and also by the natural light that comes from the large window), a safe (which is a very good thing to store the belongings you don´t want to carry with you all the time), great shower and depending on the location of your room you might even be able to have a nice view of the architecture in Copa as well as a view of the beautiful mountains of Rio. In regards to the service, I have to say how passionate I am with the staff. At the front desk I have to highlight Vinicius, Yasmin and Guilherme for their outstanding performance. As a professional from the customer experience industry I have to say that, considering it is an economic hotel, they are always making sure to deliver an upscale service and I have to leave a big THANK YOU to them for such deed. The housekeeping staff is also a team that deserves recognition, for always being with a great smile on their faces even though they´re dealing with extremely high temperatures in the summertime of Rio to clean the rooms. You are all amazing!!! I have recently noticed that, thankfully, Accor has been investing in providing more food and beverage services in their Hotels (e.g. Adagio Barra Funda in SP and now I witnessed Ibis Posto 5 RJ). So now, guests at Ibis Copacabana Posto 5, may enjoy breakfast (buffett style at fix price per person with good variety of fruits, yougurt, pastry, scrambled eggs, good coffee machine, Twinings tea, etc.), Lunch (buffett style at a fix price per person from Mondays to Thursdays), Feijoada for lunch (buffett style at a fix price per person on Fridays), Saturday lunch (a la carte) and Dinner (a la cart from Mondays to Saturdays). In my point of view I have just to bring to attention a few points that are important and caused an impact in my perception: - I truly believe that starting breakfast at 06:30am is not early enough, specially because during the summer time this year the sun rises very early and I noticed some guests waiting for the buffett to be ready so they could go to the beach or to the tours they planned. Many tours pick the guests up at the hotels very early. And I have to say that some of the days the buffett opening time was later than 06:30am.

Nice localization

TripAdvisor rating 4.0/5

Extraordinary489824 Business - 17/12/2019 TripAdvisor review

Very close to Cantagalo Station (metro/underground), hotel nice and clean, near to restaurant, stories, beach and others facilities, delicious breakfast, safety place too. Reception very kind and well educated.

Hello, Thank you for sharing your experience at Ibis Copacabana Posto 5. Hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, however...

TripAdvisor rating 3.0/5

alvaroerge Business - 11/12/2019 TripAdvisor review

The location, nearby the beach and a subway station is a very good thing. The services and personal are the Ibis standard, except for the the breakfast. The space for the breakfast is small for the hotel size. The food options are limited and the staff is insuficcient for the quantity of meals in the morning. As an example, I would give a 10 for the breakfast at the Ibis Stopera in Amsterdam, a 8 for the breakfast at the Ibis Salvador Rio Vermelho and a 5 for the breakfast at the Ibis Copacabana Posto 5.

Thank you very much for telling us about your experience at Ibis Copacabana Posto 5. I´m sure that your feedback is very important for us to keep improving our service. Hope to see you again.

Bad dependencies

TripAdvisor rating 1.0/5

Sandro T Family - 20/11/2019 TripAdvisor review

I travelled with my family and booked 2 rooms 6 months before my trip and i put a recommendation to stay in the same floor. According to the attendent the hotel was crowded, then because of it was impossible stayed in the same floor. Also, there were no proper room, due it they put us in a disability room in a bad situation (lamps did not work, toilet leak, shower broked, with no bedding), terrible service. The another issue was because disability has low height for things, such as mirror, sink, bed, etc... and i have 1,83m height. I just want to let you know, in order to it is not happening anymore with someone that tried to have a good weekend with her / his family, but was not possible due to the horrible experience into a Ibis hotel.

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