ibis Culiacan Hotel 3 stars

Customer review rating 4.5/5 2,057 reviews
ibis Culiacan
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Hotel extras

The hotel is located in an industrial district, just a stone's throw from Plaza Ley del Valle, six minutes from the airport and 13 minutes from the city center.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)

Hotel location

ibis Culiacan

Jesus Kumate 3500 Sur
Col San Rafael
Culiacan
80155
culiacan
mexico

Tel: +52667 500 3700

Fax: (+01)800 111 0098

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    INTL BACHIGUALATO At 6km / 3 miles

  • By plane

    INTL BACHIGUALATO At 3km / 2 miles

GPS :24.769045, -107.447748

Your meetings and events

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Modern and inviting, the new ibis hotel room has everything you need: large bathroom, modern decor, wooden floor, comfortable bed with duvet, Internet and flat-screen TV with the best international channels. Views of the main street. Modern and inviting, the new ibis hotel room has everything you need: large bathroom, modern decor, wooden floor, 2 comfortable beds with duvets, Internet and flat-screen TV with the best international channels. Views of the main street.

Accessible room

Standard Room with one double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
Accessible room

STANDARD ROOM WITH TWO DOUBLE BEDS

  • Max. number of persons: 4
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

IBIS KITCHEN LOUNGE

Type of cuisine: International

Come along and enjoy creative cuisine at the ibis Kitchen restaurant, serving a range of balanced dishes throughout the day. There are no labels here and you will enjoy both real and virtual experiences. Surprise yourself!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

A relaxing break in the bar: the Ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Culiacan

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,057 reviews

tripadvisor

TripAdvisor Rating 4.0/5

138 reviews

Canadian traveller

TripAdvisor rating 4.0/5

perrie2627 Couples - 06/12/2019 TripAdvisor review

A fairly new and very clean hotel in an area that feels safe. The hotel also has outside security at night so parked cars are protected. The only complaint I have would be the quality of the food in the restaurant.

Dear perrie2627, We very much appreciate your comments regarding your stay with us. We will share you comments with our F&B team, to improve our food. Thank you for sharing your experience. Sincerely. Amabelly Trevino

Not good

Customer review rating 4.5/5

Marco Families - 27/11/2019 Confirmed reviews ALL

I stay 3 days , day one pillows were ok , day 2 after clean up the one pillow was signs of mold on it , room weren’t clean efficiency, l took a pic and l show it to reception for feedback , sorry need to look more for cleaning crew and what they uses

Dear Marco, Thank you very much for taking the time to share your comments regarding your stay at the ibis Culiacan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our housekeeping team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Mariana Arvizu Assistant General Manager

Good For the price

Customer review rating 4.5/5

Eduardo Business - 06/10/2019 Confirmed reviews ALL

Good enough for the price paid. Just what you need for business trip where you only need to sleep and have breakfast. However breakfast is served late compared to any hotel nearby. All others start at 6:00 am sharp. Ibis says they serve at 6:30 but is never ready at that time. You always have to wait for them to be ready.

Dear Eduardo, We very much appreciate your comments regarding your stay at the ibis Culiacan. It is always a pleasure to receivefeedback. I will share your comments with our team. Im so sorry to hear the problem with breakfast time. We wil pay attention about it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Arvizu Asistente de Gerencia

Pvtek60

Customer review rating 4.5/5

Iggy Solo - 30/09/2019 Confirmed reviews ALL

Cleaness and front desk people

Estimado Ignacio, Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Culiacán. Haremos extensivos sus observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mariana Arvizu Asistente de Gerencia

Clean hotel and professional friendly staff

Customer review rating 4.5/5

Gail Couples - 13/07/2019 Confirmed reviews ALL

First time at this location, but have stayed at Ibis before. We will stay here next time thru town.

Dear Gail, We very much appreciate your comments regarding your stay at the ibis Culiacan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Arvizu Assistant General Manager

DESCANSE

Customer review rating 4.5/5

Brandon F. Business - 13/06/2019 Confirmed reviews ALL

VIAJE DE TRABAJO Y UNICAMENTE LLEGUE AL HOTEL A DESCANSAR.

Estimado BRANDON, Le agradecemos sus comentarios en relación a su estancia en esta su casas Hotel ibis Culiacán. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mariana Arvizu Asistente de Gerencia

It was good

Customer review rating 4.5/5

Armando L. Business - 02/06/2019 Confirmed reviews ALL

Check out clerk that was on duty at 6:00 am on May 23rd. 2019 did not carry out my check out process Correctly and or in an efficient manner and was not able to give me a receipt at my check out ( did not seem to know what he was doing and or care)

Dear Armando L., We appreciate your comments regarding your stay at the ibis Culiacan. I will share your comments with our front desk team. Thank you again for sharing your experience Mariana Arvizu Assistant General Manager
Customer review rating 4.5/5

Hector V. P. Families - 07/05/2019 Confirmed reviews ALL

Satisfactoria

Estimado Hector, Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Culiacán. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mariana Arvizu Asistente de Gerencia

Just what I needed

Customer review rating 4.5/5

Jesús P. S. Solo - 12/03/2019 Confirmed reviews ALL

It was a comfortable staying at the hotel. Good customer service, cleaned rooms and almost new. It was perfect for my one night staying

Dear Jesus , We very much appreciate your comments regarding your stay at the ibis Culiacan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Arvizu Asistente General Manager

COMODO

Customer review rating 4.5/5

Roberto U. N. Business - 09/03/2019 Confirmed reviews ALL

MUY RECOFORTANTE

Estimado Roberto, Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel ibis Culiacán. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mariana Arvizu Asistente de Gerencia
Customer review rating 4.5/5

Cesar Couples - 04/03/2019 Confirmed reviews ALL

Lamentablemente tienen chinches

Estimado Cesar, Le agradecemos sus comentarios en relación a su estancia en ibis Culiacán. Contamos con un riguroso programa de limpieza y fumigación de habitaciones ya que la secretaria de Salud así nos los pide, por lo que la proliferación de este tipo de animales en las habitaciones no es posible. Daremos el debido seguimiento a lo que nos menciona, para seguir sin este tipo de problemas en el hotel. Saludos Cordiales Mariana Arvizu Asistente de Gerencia
Customer review rating 4.5/5

Roberto Business - 10/02/2019 Confirmed reviews ALL

well situated and comfortable place, it’s the perfect business type of place for staying within the city due to the easy access to airport and bus station (5-10 minutes away from both)

Dear Roberto, We very much appreciate your comments regarding your stay at this your home, Hotel ibis Culiacan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Arvizu Manager Assistent

Great

Customer review rating 4.5/5

Anonymous Friends - 16/01/2019 Confirmed reviews ALL

Great customer service. Staff was very nice.

Dear Rosa Angela, We very much appreciate your comments regarding your stay at your home ibis Culiacan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Arvizu Manager Asistent

satisfecho

Customer review rating 4.5/5

Jesus R. Business - 03/01/2019 Confirmed reviews ALL

excelente experiencia

Estimad Jesús, Le agradecemos enormemente sus comentarios en relación a su estancia en esta su casa Hotel Ibis Culiacan. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mariana Arvizu Asistente de Gerencia

It was ok!

Customer review rating 4.5/5

Armando L. Business - 19/12/2018 Confirmed reviews ALL

Some of the front desk staff is not friendly or nice at all to say the least. The pillows in the rooms are very soft and if one asks for a harder pillow there is no positive response. The laundry service is pitifull!

Dear Armando L., We very much appreciate your comments for your stay at the ibis Culiacan. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you give us a second chance. Sincerely, Mariana Arvizu Asistente de Gerencia

Easy location and the right price.

Customer review rating 4.5/5

Roy J. Couples - 19/11/2018 Confirmed reviews ALL

Getting there was easy and check in and the room was as described, efficient. The room was not completely sound proof, heard other guests and a dog barking outside all night. The breakfast was the worst of our 6 day drive. No coffee, as the machine did not work and not back-up coffee. The entree's were cold when they opened at 6:30am. We walked to Starbuck across the driveway and headed on our way south.

Dear roy, Thank you very much for taking the time to share your comments regarding your stay at the ibis Culiacan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our _______ in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Julián Palomo. Asistente de gerencia.

It was hood

Customer review rating 4.5/5

Armando L. Business - 30/10/2018 Confirmed reviews ALL

It was good. Breakfast can be improved much. I stay at this hotel ever month. Pleasant folks, takes a while to check in. Clean rooms and beds. And breakfast is from bad to medicicre at best!

Dear Armando L., Thank you very much for taking the time to share your comments regarding your stay at the ibis Culiacan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our _______ in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Julián Palomo. Asistente de gerencia.

Not what I usually expected

Customer review rating 4.5/5

Work T. Business - 26/10/2018 Confirmed reviews ALL

Bed comforter was extremely dirty.. I was surprised room service missed it. This is the 4th time I stay there and the coffee machine at the reception has only worked once..not been fixed yet

Dear Ivan, Thank you very much for taking the time to share your comments regarding your stay at the ibis Culiacan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our _______ in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Julián Palomo. Asistente de gerencia.

Very good experience

Customer review rating 4.5/5

Carlos V. Business - 25/09/2018 Confirmed reviews ALL

It´s a good hotel, with restaurants near and it´s a very calm area so that help to have a great staying

Dear Carlos V. Rodriguez, We very much appreciate your comments regarding your stay at the ibis Culiacan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julián Palomo. Asistente de gerencia.

ROOM WAS OK, RESTAURANT NOT

Customer review rating 4.5/5

Sr. J. L. M. Business - 27/08/2018 Confirmed reviews ALL

My comment is for the service at the restaurant. I ordered only two times thinking the second could be better than the first one, but it wasn´t. They deny the service at 10:00 pm, arguing there was only soup for eat. The soup was really bad, also the chicken the next day I ordered, the chicken looks like plastic and vegetables was poor in amount and variety. Besides this, i saw the waiters, more than 3 times in diferent days, eat diferent things at the restaurant room while they were in service. I really hope that you take cocern about this situation.

Dear Jose Luis, Thank you for taking the time to tell us about your experience at the ibis Culiacan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julián Palomo. Manager assistant.
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