Hotel - Mercure Melbourne Therry Street
Mercure Hotel Mercure Hotel

Mercure Melbourne Therry Street

3.5/5 560 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-10:30 & 17:00-22:30
    • Opening hours : Week-end 07:00-10:00 & 17:00-22:30

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition and convention centre

MCEC1 km / 0.62 mi

Your meetings and events

Mercure Melbourne Therry Street Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 25 m2 4 m 35 16 15 28 0
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.

  • 79 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 3,041 reviews

Our guest reviews for
Mercure Melbourne Therry Street

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 560 reviews
Ashtyn L. Couples - 19/02/2020 Confirmed reviews ALL
« Lovely staff »

Thank you, I received a lovely birthday card also when I mentioned was my birthday very thoughtful staff x thank you

Our hotel has responded to the review
Our hotel has responded to the review

Hi Ashtyn, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

Lloyd G. Couples - 18/02/2020 Confirmed reviews ALL
« very enjoyable »

well positioned, good amenities

Our hotel has responded to the review
Our hotel has responded to the review

Hi Lloyd, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We look forward to welcoming you back again soon. Kind regards, Front Office

Anonymous Business - 17/02/2020 Confirmed reviews ALL
« In a good location for us »

We have stayed here many times before.We can get on free trams to most of our city needs and on the way to our son's residence out of town. The rooms are comfy and well presented.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We look forward to welcoming you back again soon. Kind regards, Front Office

Steph Couples - 17/02/2020 Confirmed reviews ALL
« Great location, friendly staff »

It was a great stay at the Mercure. The room was clean more or less (minor issues but we’re not expecting 5 stars but nothing to complain too much about). Staff were very friendly from check in and check out. Location was excellent. Bed was comfortable and amenities provided in the room was a pleasant surprise. Will definitely stay again and recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

Esther Business - 16/02/2020 Confirmed reviews ALL
« disatisfied. We had a sleepless night due to an awful mattress »

The bed in our room had a mattress with springs pocking into our bodies. We had to use the spare blanket and our pillows as 'topers' to be able to find some comfort. It is insulting to expect people to sleep in such beds. I had to deliver a workshop the next day and I was very tired due to lack of sleep I understnd that we could have called reception and complain. It was late when we went to bed so we did not take action. However, no patron should have to call and complain about a neccessity such as a comfortable bed to sleep in

Vince Families - 15/02/2020 Confirmed reviews ALL
« Expected more from Mercure »

Hotel check in was fine. I just wonder why this is a mercure as room are small despite the kitchen, lot of dust, old AC, no gym, no pool, no restaurant either ... well not much value at the end

Christine S. Friends - 11/02/2020 Confirmed reviews ALL
« Well located, good stay »

Reception 24hr, central , very clean

Our hotel has responded to the review
Our hotel has responded to the review

Hi Christine, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

09/02/2020 TripAdvisor review
« hotel stay »

staff were lovely. Hotel was not very clean. Breakfast was always cold. Position was good. Cant say that I would recommend or stay there again. Bathroom needed updating. Shower was awful. Forgot to replace towels on one day

Chandana W. Solo - 08/02/2020 Confirmed reviews ALL
« A very disappointing experience »

My main purpose of staying at your hotel is to get a good night sleep as the unit I stay at the moment has a problem with ventilation/air quality that disturbs my sleep. On the day I spent at your hotel, I was woken up by a strong smell (something like frying food) at around 12.30 am. Then I rang the reception to the person came up to help me. He left the window opened for about 20 minutes and sprayed some air freshener. The receptionist mentioned that it is unusual to get that smell and he would ask the house-keeping manager to attend to the issue. Then I tried to sleep again. After about 2 hours, I got the same smell for about 1 minute. I told the receptionist again and came up again. I also told them that the room is getting colder than the temperature I set on the remote control of the split system air conditioner/heater. He asked me to use warming instead of cooling to maintain a fixed temperature. It was an answer quite difficult to understand as we should be able to maintain a temperature irrespective of whether we use a cooler or heater. I also inquired him why the hotel does not keep an operational manual for the heating/cooling system. he could not provide a reasonable answer. As a result, I cut my short my stay at the hotel and moved to a different hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chandana, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am sorry to read that your rest was disturbed by the unpleasant smell, and the in-room air conditioner could be more intuitive to operate. At Mercure, guests are the heart of everything we do. I will share your comments to our Housekeeping and Maintenance team respectively and urge them to see improvement. Meanwhile, please accept my apologies for not being able to provide a comfortable and relaxing stay. Thank you again for your feedback. It is our hope that we could have another opportunity to welcome you back in the near future Sincerely, Samuel Sun General Manager

Muriel O. Couples - 07/02/2020 Confirmed reviews ALL
« Good location, will return »

I found your hotel online and we were very satisfied with the accommodation when we arrived. Our room looked just like the picture. Location near the Market and tram line was a plus. Breakfast had good variety and healthful options, and the restaurant staff were very helpful and accommodating. We ended up cancelling a booking at another venue for our return visit because we were happy at the Mercury. The return booking, made directly with hotel, had a glitch with payment. But it was eventually resolved to our satisfaction. We would recommend your hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Muriel, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon! Kind regards, Front Office

Greg H. Solo - 04/02/2020 Confirmed reviews ALL
« Good stay »

Easy check in and out and room service was quick and easy.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Greg, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

Vanessa T. Couples - 03/02/2020 Confirmed reviews ALL
« Great location, neat and tidy »

Lovely stay. Location is fantastic. Room was clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Vanessa, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We look forward to welcoming you back again soon! Kind regards, Front Office

Sue Families - 30/01/2020 Confirmed reviews ALL
« Very well located, great staff »

This worked great for my husband and I, great location and great service both by cleaning staff and front end staff. My daughter lives close by so while it was a family trip the hotel was used by my husband and I

Our hotel has responded to the review
Our hotel has responded to the review

Hi Sue, Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay and hope we can welcome you back again soon! Kind regards, Front Office

Nicola Business - 30/01/2020 Confirmed reviews ALL

The hotel was in a good location for trams, eating out etc; the check-in process was quick and smooth - however the reception/lobby was shabby, needed a fresh coat of paint and had an off-putting overpowering smell. I felt like I was checking in to a hostel rather than a hotel. The room itself was perfectly practical, and had everything needed, although again, in need of a little love (leather worn on the chair etc). Small things could have been better, like really very dusty extraction fans and air con units, dirty bathroom grout etc. There was no dead-lock on the door, being a single traveler always makes me a touch un-easy at night. Spare plug sockets next to the bed was a good bonus. Again, check-out was swift, pleasant and efficient. The smell was still very much there though!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola F., Thank you for taking the time to tell us about your experience at the Mercure Melbourne Therry Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trish - Hotel Sales

Lyn Couples - 30/01/2020 Confirmed reviews ALL
« Comfortable stay »

We found it dark and small but adequate for our needs. A lighter colour would give the place a big lift. Staff were very helpful. Location was good. Good Shower but needing a grout upgrade. Was great that it was serviced daily. We enjoyed our stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Lyn, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We have passed your comments onto management and look forward to welcoming you back again soon. Kind regards, Front Office

David E. Couples - 28/01/2020 Confirmed reviews ALL
« Great location »

Very helpful staff, great location for our needs, very close to free tram stops, very comfortable bed,quiet in spite of building project outside, good size room with a basic kitchen, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Hi David, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We look forward to welcoming you back again soon. Kind regards, Front Office

Country V. Couples - 26/01/2020 Confirmed reviews ALL
« well located »

Apart from the higher cost of the accommodation I had a pleasant stay and felt comfortable and secure in my allocated room. Very close to the hospital with easily accessible trams .

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and made the most of your location! We hope to welcome you back again soon. Kind regards, Front Office

B O. Couples - 26/01/2020 Confirmed reviews ALL
« Average stay »

The rooms need a good makeover as very outdated. We weren’t given towels on one occasion therefore had to dry with a hand towel. The kettle had used teabags in it. Under the sink in the bathroom was extremely dirty and would have loved a buffet breakfast. Staff however were very professional and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for staying with us and sharing your feedback. We are sorry to see that there were aspects of your stay was not so enjoyable and have passed this onto management. We hope we can welcome you back for a more pleasant experience. Kind regards, Front Office

Bruce Couples - 26/01/2020 Confirmed reviews ALL
« Comfortable Clean Room »

Our room was comfortable & clean. The hotel was well located for our stay. The only negative was on the last night we could hear people walking in the room above us.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Bruce, Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay and have passed your comments onto management. We hope to welcome you back again soon! Kind regards, Front Office

Lisa Couples - 23/01/2020 Confirmed reviews ALL
« Great service and location »

Attended to promptly, very clean. Bed a bit hard, but personal preference. Buffet breakfast was fantastic. Late checkout was a bonus

Our hotel has responded to the review
Our hotel has responded to the review

Hi Lisa, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

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