Mercure Melbourne Therry Street

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Mercure Melbourne Therry Street 4 stars

Customer review rating (ALL Rating) 4.3/5 4 reviews

ALLSAFE approved hotel

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Description

Hotel location

Mercure Melbourne Therry Street

43 Therry Street, Victoria
3000 MELBOURNE
Australia

  • Free Tram Zone:  19, 57, 59 Queen Victoria Markets

  • By plane

    AVALON AIRPORT At 56km / 34.8 miles

  • By plane

    MELBOURNE TULLAMARINE At 22km / 13.67 miles

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles

  • By train

    FLINDERS STREET At 2km / 1.24 miles

  • By train

    MELBOURNE CENTRAL At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS At 2.2km / 1.37 miles

GPS:-37.807001, 144.960461

Exhibition and convention centre

  • MCEC 1 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Air conditioning
  • Wi-Fi
  • Meeting rooms
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 35 

attendees

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Our accommodation(s)

The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.

Our guest reviews

Our guest reviews for
Mercure Melbourne Therry Street

100% genuine reviews from our guests

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ALL Rating  4.3/5  4 reviews

TripAdvisor Rating  3.5/5  580 reviews

Location was great

TripAdvisor rating 3.0/5

mariconsilang66 TripAdvisor review

Accessible to everything, close to CBD, and trams, good as budget hotel, parking space which was great, but with the room we stayed? not that clean - dirty underneath the bed, dusty, shower was linking - xxx

Should have stayed at the Ibis

TripAdvisor rating 1.0/5

goodliffjames TripAdvisor review

Look, the hotel was not the worst , but it also was not the best. My flight was delayed by 7 hours resulting me in arriving around midnight (i know this has nothing to do with the hotel). They held my room which was great, but when i got into the room, there were no towels, the Tv didn't work, the night manager told me i could only call between 9am to 3pm, i called regarding towels at midnight and his response was "i will get your towels, but only call between 9 and 3 please" which i thought was ridiculous considering it is a hotel, there should be someone ready to answer a phone call at all hours, and towels being a general thing for a hotel.... They also explained they did not have a house keeper on all the time due to COVID which is understandable but when Accor Hotels have the "All Safe" approval, its a bit hard to believe this is a "Allsafe" hotel when they don't have any house keepers. I stayed there for 5 days. Arrived Wednesday and left Monday. My room was only cleaned on Sunday, the day before leaving... (also so happens to be the average day people check out) so i am disappointed the room was cleaned once in a 5 day period. So in hindsight, the issues were: -No towels -tv did not work -no house keeping for cleanliness of rooms -reception did not like you calling after hours and told you to call between 9-3 if you had any issues. The bed itself was alright, if you just want a place to stay and expect no towels and very little customer service then this is the place for you! I however suggest you stay at the IBIS hotel down the street that has better service. I am disappointed that Mercure is apart of Accor Hotels, i have stayed at 2 Mercure's in the past and never had a good experience, to me this gives Accor a bad name.

Good location - markets and tram

TripAdvisor rating 3.0/5

MountainsHelen TripAdvisor review

We recently stayed for two nights. Very small room but we were reasonably comfortable. No food options was a big disappointment to us. Some may enjoy a small kitchenette but, on holidays, we were keen to eat at the hotel restaurant. For breakfast we went to the nearby Ibis (great!). All nearby restaurants were closed for dinner but in a ten minute walk up town we found many Asian-flavoured options. "Due to Covid" there was no servicing of the room. All in all, an "Okay" stay but, yeah nah, won't return. Pretty sure there may be better options.

Birthday Trip

TripAdvisor rating 5.0/5

cathycossetto TripAdvisor review

We stayed here for 3 days. Position excellent, across from Queen Victoria Markets and all the yummy foods and coffee. The free tram literally at the door step. We were upgraded to a bigger corner room as we were celebrating my husband’s birthday. He was even given a lovely bottle of wine and sweater. Room was spotless all in all very very happy and would definitely recommend Mercure on Therry Street

Convenient and Budget Friendly

TripAdvisor rating 5.0/5

jsdiaresco TripAdvisor review

Mercure at Therry is quite convenient as it is quite close to the QV market and a tram stop is within a few metres. Budget friendly and amenities are enough for quick trips. The staff were able to accommodate my early check in and late checkout, they are really helpful.

Review of Safety Instructions and Guidlines

TripAdvisor rating 3.0/5

sarahoJ6820DJ TripAdvisor review

The position of the hotel is fabulous. Poor safety and cleanliness are probably the two callouts. Room wasn't made up and the entrance and lifts could do with a clean. I couldn't see the fire safety plan. Unable to walk down the stairwell and forced down the lift in a fire evacuation.

Never again

TripAdvisor rating 2.0/5

640accounts TripAdvisor review

Hard parking. Fire alarm at 4.30am. Room was dirty. No reception after 4.30pm. Wanted to watch the footy but the television did not have reception for channel 9. Initially the TV would not turn on. Never again!

Very disappointing

TripAdvisor rating 2.0/5

pameladeza Business - TripAdvisor review

I couldnt believe I stayed at a Mercure branded hotel as it did not live up to its Mercure's standard. I stayed in room 914, and I thought I booked a very budget hotel as room had not toiletry, toilet's door broken and it didn't close properly, carpet had stains, the sofa was dirty and had stains, room had a terrible smell like someone had been smoking. I did request to change rooms however nothing was done about it. Got woken up at 4am with the fire alarm going off and we had to evacuate, next day didnt get any apologies, or any information on what had happened, nothing. Very poor poor service

Comfortable room in good location

TripAdvisor rating 3.0/5

Scott R TripAdvisor review

This is a strange hotel with reception on the ground floor, car park in another street, rooms starting from the 9th floor with a long gloomy corridor to get to some rooms. Room was fine, standard hotel room with comfy bed. Reception was only open from 9am to 5pm which is very strange for a Mercure, even in the COVID world we are living in. Not sure what to do when checking out at 8am. Overall comfortable hotel, well priced for a city hotel, albeit a little strange.

DIRTY DIRTY DIRTY

TripAdvisor rating 1.0/5

Garry038 TripAdvisor review

I should have realised what the Hotel was like when I arrived at the front door. The footpath outside the hotel was dirty and I would say it has NEVER been swept with a broom or hosed down with a hose. The glass door and window were dirty with finger prints and dust. The same could be said for the tiny reception area, and especially the lift. Only 1 lift was working and that had a worn, tattered, scuffed and dirty floor. It all made me think ... oh boy where am I ... it all gave me the impression of entering a building of a slum. I dont mind the size or age of something, but they should be clean. I would say that maybe the floor was cleaned daily, but it all left the floors looking dirty after such a clean ... a good bit of elbow grease or steam clean would assist in cleaning

Quiet

Customer review rating 4.0/5

Lea Solo - Confirmed reviews ALL

Needed to have a quiet place to recover after surgery It fitted the bill perfectly Close to transportation and food Staff went out of their way to assist

Well located, super clean and quiet

Customer review rating 5.0/5

Susan S. Solo - Confirmed reviews ALL

Fantastic!!! I like it very much. The location is perfect and I can go anywhere easily by train and bus. The room is small but very clean and cozy. I would like to stay here again next time and I recommend to everyone choose Mercure.

Customer review rating 5.0/5

Joy Couples - Confirmed reviews ALL

3 night stay for medical treatment, perfect location easy walking to the hospital. Easy access to nearby food outlets.

Huge potential waiting

Customer review rating 3.0/5

Marian D. Couples - Confirmed reviews ALL

Hello, this hotel is in a wonderful location, particularly after the closure of the Mercure Treasury Gardens. Our room was of a good size with very comfortable bedding, carpets tired as is paintwork. All public areas of the hotel are very below standard for Accor, let alone the Mercure brand - dirty and tired. The young lady at reception was extremely pleasant and helpful at all times. The man (staff?) that came into our room without knocking was not so welcome, nor the presentation of the man that brought milk (none in fridge) when we requested it. Please make some commitment to this hotel and we will gladly support it in the future.

Needs an update

TripAdvisor rating 2.0/5

Luc T TripAdvisor review

The hotel doesn't meet the standards of what is generally applicable for Accor Mercure hotels. No bar, no restaurant and unattractive building. Cleaning of the room not as it should be. Friendly staff.

hotel stay

TripAdvisor rating 3.0/5

singapore024 TripAdvisor review

staff were lovely. Hotel was not very clean. Breakfast was always cold. Position was good. Cant say that I would recommend or stay there again. Bathroom needed updating. Shower was awful. Forgot to replace towels on one day

Pleasant Stay over Christmas, 4th time here.

TripAdvisor rating 4.0/5

Qi Hang C Families - TripAdvisor review

Always a pleasant stay in all Accor branded hotels, have been at Mercure Therry 4 times over the past 2 years, and am glad to say that the standard has always been maintained. Thank you all staff that work over the Christmas period and Happy New Year!

What a lovely review! Thank you Qi Hang for staying with us, we certainly work hard to help our guests have an enjoyable stay and appreciate your feedback that we will pass onto the team. We can't wait to welcome you back again :)

Great location in the city without being surrounded by the hustle bustle

TripAdvisor rating 5.0/5

Jodie-Anne B Business - TripAdvisor review

We will return to this location again. Being close to the Queen Victoria market and a huge food bowl, you don't have to go far to eat. Having said that, the food in house is quite acceptable as well. We enjoyed the breakfast buffet and the extras menu was very reasonable in price. The staff were so friendly and very helpful, we really enjoyed our stay.

Close to everything

TripAdvisor rating 5.0/5

twocookies Friends getaway - TripAdvisor review

Everything fine but the building crane outside the window (and outside the hotel’s remit) was lit up at night; had to draw the curtains to get sleep which is fine for those that do this ... but I like it natural ...

Great location

TripAdvisor rating 5.0/5

Liz W Friends getaway - TripAdvisor review

Great location, close to free CBD trams, easy travelling to Rod Laver. Great value for money, rooms have a kitchenette with cooktop and microwave. We’ve been lucky enough to get great price in roll with buffet breakfast for $1

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