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Mercure Melbourne Therry Street 4 stars

Customer review rating 4.1/5 3,091 reviews

ALLSAFE approved hotel

Mercure Melbourne Therry Street
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+ 11 Services
Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
Catering
  • Room service
Business services
  • 1 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Melbourne Therry Street

43 Therry Street
Victoria
3000 melbourne
australia

Tel: +61396376666

Fax: (+61)3/96376677

Check-in from 14h00

Check out up to 11h00

  • Free Tram Zone :  19, 57, 59 Queen Victoria Markets

  • By plane

    AVALON AIRPORT At 56km / 34.8 miles

  • By plane

    MELBOURNE TULLAMARINE At 22km / 13.67 miles

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles

  • By train

    FLINDERS STREET At 2km / 1.24 miles

  • By train

    MELBOURNE CENTRAL At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS At 2.2km / 1.37 miles

GPS :-37.807001, 144.960461

Exhibition and convention centre

  • MCEC 1.0 km / 0.62 mi

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 35 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.

Our guest reviews for
Mercure Melbourne Therry Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,091 reviews

TripAdvisor Rating 3.5/5

572 reviews

Review of Safety Instructions and Guidlines

TripAdvisor rating 3.0/5

sarahoJ6820DJ 20/04/2021 TripAdvisor review

The position of the hotel is fabulous. Poor safety and cleanliness are probably the two callouts. Room wasn't made up and the entrance and lifts could do with a clean. I couldn't see the fire safety plan. Unable to walk down the stairwell and forced down the lift in a fire evacuation.

Never again

TripAdvisor rating 2.0/5

640accounts 20/04/2021 TripAdvisor review

Hard parking. Fire alarm at 4.30am. Room was dirty. No reception after 4.30pm. Wanted to watch the footy but the television did not have reception for channel 9. Initially the TV would not turn on. Never again!

Very disappointing

TripAdvisor rating 2.0/5

pameladeza Business - 20/04/2021 TripAdvisor review

I couldnt believe I stayed at a Mercure branded hotel as it did not live up to its Mercure's standard. I stayed in room 914, and I thought I booked a very budget hotel as room had not toiletry, toilet's door broken and it didn't close properly, carpet had stains, the sofa was dirty and had stains, room had a terrible smell like someone had been smoking. I did request to change rooms however nothing was done about it. Got woken up at 4am with the fire alarm going off and we had to evacuate, next day didnt get any apologies, or any information on what had happened, nothing. Very poor poor service

Comfortable room in good location

TripAdvisor rating 3.0/5

Scott R 09/03/2021 TripAdvisor review

This is a strange hotel with reception on the ground floor, car park in another street, rooms starting from the 9th floor with a long gloomy corridor to get to some rooms. Room was fine, standard hotel room with comfy bed. Reception was only open from 9am to 5pm which is very strange for a Mercure, even in the COVID world we are living in. Not sure what to do when checking out at 8am. Overall comfortable hotel, well priced for a city hotel, albeit a little strange.

DIRTY DIRTY DIRTY

TripAdvisor rating 1.0/5

Garry038 09/03/2021 TripAdvisor review

I should have realised what the Hotel was like when I arrived at the front door. The footpath outside the hotel was dirty and I would say it has NEVER been swept with a broom or hosed down with a hose. The glass door and window were dirty with finger prints and dust. The same could be said for the tiny reception area, and especially the lift. Only 1 lift was working and that had a worn, tattered, scuffed and dirty floor. It all made me think ... oh boy where am I ... it all gave me the impression of entering a building of a slum. I dont mind the size or age of something, but they should be clean. I would say that maybe the floor was cleaned daily, but it all left the floors looking dirty after such a clean ... a good bit of elbow grease or steam clean would assist in cleaning

Quiet

Customer review rating 4.0/5

Lea Solo - 01/08/2020 Confirmed reviews ALL

Needed to have a quiet place to recover after surgery It fitted the bill perfectly Close to transportation and food Staff went out of their way to assist

Well located, super clean and quiet

Customer review rating 5.0/5

Susan S. Solo - 06/07/2020 Confirmed reviews ALL

Fantastic!!! I like it very much. The location is perfect and I can go anywhere easily by train and bus. The room is small but very clean and cozy. I would like to stay here again next time and I recommend to everyone choose Mercure.

Customer review rating 5.0/5

Joy Couples - 01/07/2020 Confirmed reviews ALL

3 night stay for medical treatment, perfect location easy walking to the hospital. Easy access to nearby food outlets.

Huge potential waiting

Customer review rating 3.0/5

Marian D. Couples - 25/06/2020 Confirmed reviews ALL

Hello, this hotel is in a wonderful location, particularly after the closure of the Mercure Treasury Gardens. Our room was of a good size with very comfortable bedding, carpets tired as is paintwork. All public areas of the hotel are very below standard for Accor, let alone the Mercure brand - dirty and tired. The young lady at reception was extremely pleasant and helpful at all times. The man (staff?) that came into our room without knocking was not so welcome, nor the presentation of the man that brought milk (none in fridge) when we requested it. Please make some commitment to this hotel and we will gladly support it in the future.

Good stay

Customer review rating 4.5/5

Charlee P. Couples - 25/03/2020 Confirmed reviews ALL

Friendly polite staff. Room was clean. Second time staying here and will be back again next year

Hi Charlee, Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay and we look forward to welcoming you back again soon! Kind regards, Front Office

Good stay

Customer review rating 4.5/5

Anonymous Business - 20/03/2020 Confirmed reviews ALL

It was a great stay at your place. Very friendly and cooperative staff experience we have got from there. Would like to visit that place again. Just the laundry option needs to be more flexible.

Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay and hope we can welcome you back again soon! Kind regards, Front Office

Value for money

Customer review rating 3.5/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Good location. The bed and linen were clean and comfortable. The shower tiles were mouldy and could do with a good clean. One day there was a very strong cooking smell which was overwhelming and apparently coming from one of the other apartments. Overall the stay was good, the staff were helpful when we needed to ask for an extra towel (they only left 1 towel one day after cleaning) etc.

Thank you for staying with us and sharing your feedback. We are glad to know you enjoyed your stay and hope we can welcome you back again soon! Kind regards, Front Office

Good location n near victoria market n tram

Customer review rating 4.5/5

Pramesti W. Families - 18/03/2020 Confirmed reviews ALL

I stayed for 1 night and extended 4 more nights. Good handling at the reception desk. There is small kitchen in the room.

Hi Pramesti, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We look forward to welcoming you back again soon. Kind regards, Front Office

A good location and standard of rooms and service were very good

Customer review rating 5.0/5

Ray C. Couples - 17/03/2020 Confirmed reviews ALL

We were a late arrival and the staff greeted us in a friendly manner. The room was well appointed and maintained on a daily basis. Only one criticism was the sink plug was faulty and water ran out as quickly as in ran in, resulting the detergent going within seconds with it. a simple maintenance thing replacing the rubber seal on the plug or replacing it.

Hi Ray, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! Kind regards, Front Office

Great location opposite QV market and not far to walk to main attractions in Melbourne or jump on the tram

Customer review rating 4.0/5

Shelley Business - 17/03/2020 Confirmed reviews ALL

Very pleasant. Staff very friendly. Great location. The food in the bistro let down the overall stay but not terrible though.

Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We have passed your comments on to management and look forward to welcoming you back again soon. Kind regards, Front Office

Great location

Customer review rating 5.0/5

Liz Friends - 17/03/2020 Confirmed reviews ALL

It is our home away from home, which is why we did pay the extraordinary rates on the weekend because Of the Grand Prix, do believe we should be compensated as there was no Grand or Robbie Williams concert, particularly as we paid way more for a single night than we did for 2 nights last month. Look forward to hearing back on this.

Dear Liz, Thank you for staying with us and sharing your feedback. We are glad to receive a full mark rating for your recent stay with us. We are sorry to hear the events planned during your stay did not go ahead. However, as you can understand it is out of our control with government and event officials deciding to cancel the events due to safety concerns. Regarding your deposit, it is canceled on the night of your departure. Please feel free to contact us directly if the refund has not reached your card. Thank you for sharing your thoughts with us. We hope to welcome you back again soon. Kind regards, Front Office

Close to to the markets. Noisy location

Customer review rating 3.5/5

Amber K. Families - 15/03/2020 Confirmed reviews ALL

Staff were lovely to deal with. Located nice and close to the Vic Markets. Parking was e Really reasonably priced. Walls were very marked tho in need of a touch up and lots of street noise and building vibration (rattled the crockery )

Dear Amber, Thank you for staying with us and sharing your feedback. We are glad to know you enjoyed your stay and made the most of our amazing location! Kind regards, Front Office

Perfect for weekend away

Customer review rating 4.5/5

Glen Families - 14/03/2020 Confirmed reviews ALL

As Nice. As expected from a Mercure

Hi Glen, Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay and hope we can welcome you back again soon! Kind regards, Front Office

Conveniently placed for market tourism .

Customer review rating 4.0/5

Gordo Couples - 12/03/2020 Confirmed reviews ALL

Enjoyed the experience, however, as I am a late sleeper I would have preferred more descrete housekeeping interaction..

Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay! We have passed your comments on to management. We hope to welcome you back again soon! Kind regards, Front Office

Needs an update

TripAdvisor rating 2.0/5

Luc T 11/03/2020 TripAdvisor review

The hotel doesn't meet the standards of what is generally applicable for Accor Mercure hotels. No bar, no restaurant and unattractive building. Cleaning of the room not as it should be. Friendly staff.

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