The Sebel Melbourne Docklands

The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.2/5 378 reviews

ALLSAFE approved hotel

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Description

Hotel extras

Offering business and holiday guests the freedom of space in superb fully self-contained apartments, most with private balconies. Seamlessly fusing harbourside ambience with inner-city sophistication and the indulgences of a modern resort.

Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

  • SKY BUS:  Docklands Docklands

  • CENTRAL PIER - STOP D2:  Tram Numbers 86, CENTRAL PIER - STOP D2

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 21km / 13 miles

  • By boat

    SOUTHBANK TERMINAL At 2km / 1 miles

  • By helicopter

    MELBOURNE HELIPAD At 0km / 0 miles

  • By car

    TULLAMARINE FREEWAY At 2km / 1 miles

  • By train

    SPENCER ST STATION At 1km / 1 miles

GPS:-37.813809, 144.942245

Congress centre

  • ATLANTIC GROUP 0 km / 0 mi
  • CONVENTION CENTRE 2 km / 1 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Capri Café & Lounge Non contractual photo

Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café & Lounge offers a warm, and inviting environment for everything from a coffee to a full feed breakfast and lunch.

Your meetings and events

Perfect for small meetings, product presentations and workshops, our boardroom caters for up to 12 guests. The Sebel Docklands Ground Floor boardroom offers everything you need for an office away from the office. Natural daylight, complimentary WiFi, AV services along with an array of catering options booked with ease. All inclusive meeting packages available in The Sebel Boardroom. Host up to 12 guests in our ground floor, naturally lit space.

Room descriptions and layouts

meeting rooms

From 1 to 12 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

All sophisticated apartments at the hotel come with a spacious lounge, fully equipped kitchen and dining area. They also feature well-appointed bathrooms, air conditioning, laundry, many with private balconies. All roooms are serviced daily.

Our guest reviews

Our guest reviews for
The Sebel Melbourne Docklands

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  378 reviews

TripAdvisor Rating  4.0/5  918 reviews

All you need

Customer review rating 4.5/5

Hm Friends - Confirmed reviews ALL

All was fine.we really enjoy staying at Docklands as it gives you easy access.

Good location but not much benefit when Accor member

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Location for docklands was good. Pool was nice. Parking was a pain- why allocate parking spots when they are already take by other guests (and was asked to wait while owner was located which was not acceptable). No added bonus for being Accor member- no bottled water in rooms or drink vouchers which we have often experienced when checking in as Accor member. I even had to ask for the 10% room discount as it hadn’t been added when we checked out.

Sebel Docklands - great location, very good staff, spacious apartments

Customer review rating 5.0/5

Tony S. Business - Confirmed reviews ALL

I always enjoy staying at Sebel Docklands, the location is very convenient, as are local restaurants and amenities, the staff are great, I am always recognised as a platinum member and provided with upgrades when available

Accommodation and location great

Customer review rating 3.5/5

L M. Families - Confirmed reviews ALL

Room and location excellent. Food at cafe downstairs very average though and needs addressing for a hotel of this standard.

Very Average

TripAdvisor rating 3.0/5

Beemnz TripAdvisor review

The stay at the Sebel Hotel in Docklands wasn't bad, but it wasn't good either. The room was only ready for after 3pm which is quite late and staff seemed to be under pressure to turn rooms around. Being a Gold Accor member, I usually get offered a nicer room within the same or next room category, but seemed to get just the standard room on a lower floor. The apartment was OK, but quite dated and some of the furniture had rips and tears and the kitchenware was minimal and unmatched. Being lower down, meant it was a bit darker and noisier with street activity. There was no instruction booklet or hotel info provided, so when the aircon wasn't working, we had no idea how to check it or contact reception. The room cleaning was very slow, and often after a day out, we'd get home around 3 or 4pm to find that it hadn't been done yet. The room also wasn't vacuumed once during our stay and used items like coffee, milk and dish soap weren't replaced. No coffee plunger was provided, but we managed to get one from reception. The hotel is well located close to the Docklands waterfront and the major tram routes.

Dear Beem, Thank you for taking the time to share your experience. You are right, and the check-in time now is 3 pm as we have been suffering the labour shortage since late last year. We are glad to see you enjoyed the location and got the coffee plunger from the reception. We are looking forward to welcoming you again and will try our best to allocate you to a higher floor. Regards, Jamie Wei

Good location, service becoming questionable

Customer review rating 3.0/5

Robert L. Business - Confirmed reviews ALL

Greeting and check-in at front desk was not normal as no viewing of prior history or previous stays was done. it was like we were not expected at all.

Well Rested

Customer review rating 4.5/5

Christine Solo - Confirmed reviews ALL

Comfortable beds and spacious rooms are constant with this hotel I visit every year. Covid clean and not the bad smell that can sometimes come with that. The only annoying issue with this hotel is parking, when you are waiting to see reception. The space outside is very tight and on many occasions the spaces are not available.

Good overnight stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Fast check in, friendly staff

Great location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Thankyou for the welcome card ,wine and chocolates ,we have stayed here for many years and found it to be a great location and service While I appreciate it was a busy time with Grand Prix ,it was nearly 4pm before we could check in after l rang twice ,I was told l would get a call when it was ready but l didn’t get the call ,this has happened previously . As I’m sure you can appreciate Docklands is not the easiest place to park and wait especially when you have been travelling all day.

Good accommodation close to Marvel

Customer review rating 4.0/5

Wayne Families - Confirmed reviews ALL

Long weekend stay with family, apartment rooms are comfortable and well furnished

Well located

Customer review rating 3.5/5

Christina Couples - Confirmed reviews ALL

Check in experience was poor. Was quoted $484 for 2 night stay and at check in they debited my credit $400 more than quoted. You would think looking up my information that it would say how much my accomodation for 2 nights would be! Only 1 tv remote worked and when you changed channel the 2nd tv would turn on. Guest wifi was also very poor. Rooms were clean though

I expected more and my experience with you was much better

Customer review rating 3.0/5

Reza Friends - Confirmed reviews ALL

I understand everyone tries their best service to the customers, however, the outcome was not in Accor Sebel standards.

very good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

very good stay, lovely place, friendly and very helpful staff

Good facilities

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Clean and tidy, good location.

Well located, nice room

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The room was lovely, but the advertisement of a gym and pool was incorrect. The fact that you could not use the gym unless you were there for induction on Thursday made it unusable, and the process to use the pool was difficult to say the least. Communication with the front desk was difficult aswell. Lastly when house cleaning came round at 3pm and husband asked if they could come back in 30 mins as we were preparing to go out. Answer was no. We had been out all day.

Dear Mr M., Thank you for taking the time to tell us about your experience at The Sebel. My apologies for the difficulty in using the Pool and GYM. The good news is they have both been BACK TO NORMAL since last weekend. There are no more restrictions on the Pool and GYM. Best regards, Jamie Wei General Manager

Great location, easy parking

Customer review rating 4.0/5

Stu Families - Confirmed reviews ALL

Came for Easter footy weekend

Great service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great service. Aaron and Jennifer providing great service. Rooms are clean and well decorated. Highly recommend this place l.

Well located, Good stay

Customer review rating 4.0/5

Lib H. Business - Confirmed reviews ALL

This is a great area and place to stay and I would defintely stay there again with clean, quiet well appointed rooms. There are a few things that would improve the experience ... you need to provide - tissues in the room, a toilet brush cleaner, sanitiser, more milk than just three little containers for two adults, information on how to use the washer/dryer, make using the gym and pool area alot simpler and friendlier, better recognition of Accorplus/gold members. This was a mix of business and recreation. I travelled with a family member.

Dear Libby We appreciate your comments regarding your stay at the Sebel Melbourne Docklands. I heard all your advice and have started to take action on your feedback. The good news is that the Pool and Gym have been BACK TO NORMAL operation since last weekend. That means there are no more restrictions on the use of the Pool and GYM. Best regards, Jamie Wei General Manager

As always a pleasant stay

Customer review rating 4.0/5

Greg R. Business - Confirmed reviews ALL

Check in procedures seem to be different depending on who is at the front desk. It would be nice if the procedures were consistently applied.

Ok, facilities were disappointing.

TripAdvisor rating 3.0/5

lbyr18 Business - TripAdvisor review

The room was great, as you'd expect from a Sebel. The most disappointing part was the gym and pool. I believed it was part of the hotel, but it is in an adjoining residential Sebel block. This meant that there is quite a laborious process to use the pool - taking 15 minutes including being escorted outside to a concierge in another building, leaving ID and collecting afterwards. Not really worth it for a 25 min swim - I would have used the gym but I had to go though the same process and an additional induction. Onsite café didn't open until 7:30 so was difficult to get coffee/breakfast before the day starts.

Hi Ibry18. Great news! All the hotel facilities, including the Pool and Gym, have been back to regular operation since April 2022 We will ensure your next stay will be better than the previous one. Regards, Jamie Wei

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