The Sebel Melbourne Docklands

Pleasant. All the staff was friendly and accommodating. Iris was especially helpful to us.

Room was ready for our morning arrival, polite and helpful employees, clean room, good view from our balcony and a great position in docklands

To be honest we were very dissatisfied. Firstly when checking in we were given no directions about parking and how to find the hidden lifts which we could only access by walking up 1 flight of stairs.( very lucky I didnt have my disabled mum staying with us)

We stay here several times a year and have never been disappointed. The staff have always been very helpful nothing too much trouble

Quick and easy check in. Stayed in a good sized room with kitchen facilities, separate b/room & en suite. Great space on the mezzanine level to work rather than sit in my room. The gym had plenty of equipment, was light, clean & functional.

Overall the stay was excellent. The first night was good until the next morning when there was regular vibrating noises in one wall. It was still there that evening and I rang reception. The manager came up to investigate and was most helpful. He was unable to identify the noise and offered us a different room. He upgraded us to another room which was excellent. The remainder of our stay was excellent.

For an accessible room, it is impossible to get from the entrance to the bedroom

Got the best nights sleep, what more needs to be said.

The wash basin was clogged so badly and it was stinking that I felt like puking. They changed my room at late in the night. I had already complained about it twice but nothing was done and eventually they had to change my room. In The new room, I touched the exhaust and it was full of oil slick. Even when the manager came to the room, he was shocked to see it. NEVER STAYING IN THIS HOTEL AGAIN

Great stay Staff were excellent, always helpful and resolved any queries we had. Definitely would stay again but do feel need to provide shower caps/moisturisers in bathrooms and some more milk as there were four adults drinking tea!!

Apartment was well appointed, clean with a comfortable bed. Handy for the tram stop or a walk along the waterfront. Need bigger cups, no good for tea

Hotel was great and what I was after

Location is amazing. Hallways and rooms felt Unclean, our apartment wasn’t very clean.

Stayed here for the U2 Concert, perfect for us, Restaurants all around, in Room Breakfast was great

We are two platinum members one a platinum Plus, and booked a two bedroom apartment, We normally stay in St Kilda Novotel but it has been closed. We have stayed at ACCOM next door to SEBEL. When we checked in in... 1. there was no gift in the room, 2. we were charged for parking, not normal for platinum members even in capital cities, Sydney Novotel offers platinum valet parking. 3. The free drink voucher can not be used for a drink as the hotel bar is shut M-T 4. We are platinum so breakfast is included, so no point using it for a free coffee as advised by reception 5. Window in room was broken, and could not be closed reported it and nothing happened in the three days we stayed. 6. TVs need updating, unable to get sky news on win, + no pay TV in the rooms 7. TV remote batteries were flat, used are own, as could not get reception the answer the phone. 8. Rooms were not serviced correctly 9. Went up to check the roof top tennis court and was locked out due to a faulty door, took 30 mins to get reception and duty manager to open the door. 10 Booked a Double bed not two single fastened together... very poor service