Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating 4.6/5 1,702 reviews

Sofitel Dubai The Palm Luxury Apartments
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+ 28 Services

Hotel extras

  • An outstanding hideaway in Dubai

  • Energizing, welcoming ambiance

  • An irresistible, sophisticated sojourn

  • Overlooking the breathtaking Palm Jumeirah and Arabian Gulf

  • Variety of dining options offering diverse cuisines

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI INTL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf (Nearby)
  • Tennis
  • Beach and water sports
  • Downhill skiing (Nearby)
Catering
  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558
dubai
united arab emirates

Tel: +97144556677

Fax: (+971)4/4556670

Contact email

Check-in from 14h00

Check out up to 12h00

  • PALM MONORAIL :  LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS :25.1399, 55.132

Companies

  • BAT 8.0 km / 4.97 mi
  • CISCO 8.0 km / 4.97 mi
  • EMC 8.0 km / 4.97 mi
  • ERICSSON 22.0 km / 13.67 mi
  • GE 8.0 km / 4.97 mi
  • IBM 8.0 km / 4.97 mi
  • L OREAL 22.0 km / 13.67 mi
  • MARS 22.0 km / 13.67 mi
  • MICROSOFT 8.0 km / 4.97 mi
  • ORACLE 8.0 km / 4.97 mi
  • P AND G 22.0 km / 13.67 mi
  • PFIZER 8.0 km / 4.97 mi
  • SAP 8.0 km / 4.97 mi
  • SIEMENS 8.0 km / 4.97 mi
  • UNILEVER 22.0 km / 13.67 mi
Companies

Your meetings and events

"Our 815m² ballroom can be adapted into three 275 m² meeting rooms. The conference center can accommodate up to 700 person. State-of-the-art sound and video systems and Inspired Meeting planners to create your event and attend to every detail."The meeting rooms boast a clean, pure style and a calm atmosphere conducive to thoughtful discussion. They offer natural daylight and convenient access to the conference center.

  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

FAMILY 1-BEDROOM APARTMENT, 1 king-size bed & 1 sofa bed, kitchenette

  • Max. number of persons: 4
  • Area: From 75 / 807 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

FAMILY 1-BEDROOM APARTMENT SEA VIEW, 1 king-size bed & 1 sofa bed, Kitchen

  • Max. number of persons: 4
  • Area: From 75 / 807 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

FAMILY 2-BEDROOM APARTMENT, 1 king-size bed & twin beds, kitchenette

  • Max. number of persons: 6
  • Area: From 135 / 1453 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

FAMILY 2-BEDROOM APARTMENT SEA VIEW, 1 king-size bed & twin beds, kitchen

  • Max. number of persons: 6
  • Area: From 135 / 1453 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

PORTER HOUSE STEAKS AND GRILLS

Type of cuisine: Gourmet

Succulent meats and a classically elegant atmosphere combine to create an impeccable signature steakhouse. An al fresco seating area provides a romantic setting under the stars.

Menu (PDF)

Dinner

19:00 - 23:30

  • Mon
  • Tue
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  • Fri
  • Sat
  • Sun

MOANA SEAFOOD RESTAURANT

Type of cuisine: Gourmet

Surrounded by water, this poolside dining spot offers an exquisite seafood menu with Asian-inspired flavours. The signature Raw Bar brings the restaurant's passion to life by serving the finest sushi, sashimi and ceviche.

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HONG LOONG

Type of cuisine: Thematic cuisine

Hong Loong is an enticing blend of timeless Chinese tastes and traditions enriched with elegant touches of contemporary style. A diverse menu of Szechuan and Cantonese creations delivers explosive flavours perfectly paired with tea.

Dinner

19:00 - 23:00

  • Mon
  • Tue
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  • Sat
  • Sun

MANAVA

Type of cuisine: International

Meaning "Welcome" in Polynesian, Manava restaurant features a colourful environment straight out of Paul Gaugin's Tahitian paintings. The all-day dining restaurant offers a succulent selection of international cuisine for breakfast, lunch and dinner.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

MAUI BEACH

Type of cuisine: International

Relax at this poolside venue, stretching out across soft white sands. Daytime guests can enjoy an array of delicious sandwiches, paninis and pizzas, fresh juices & Polynesian themed cocktails. In the evening Arabic mezze & grilled BBQs are on offer.

Cocktail menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
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  • Sun

THE WORLD EATERY

Type of cuisine: Other cooking style

With a warm family oriented atmosphere, indulge in a culinary portrayal of Italian & American classics and satisfy your taste buds. Located within the serviced apartment's guests can also take advantage of the delicatessen corner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
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  • Sat
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PORTERHOUSE BAR

Non contractual photo

A novel and nostalgic approach to mixology can be found in the chic bar area adjoining Porterhouse restaurant, which showcases eight distinctive blends celebrating the art of cocktail-aking through the ages.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Non contractual photo

This all day and night lounge provides the irresistible scent of rich fragrant coffee, fine teas, chocolates and delicious French pastries providing the perfect place for quick refreshment before or after a day of exploring.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
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MAUI BEACH BAR

Non contractual photo

Lounge on sofas or under shady canopies in this sprawling Dubai beach bar. Order a signature cocktail, a fresh fruit juice or a cool soda with plenty of ice. A range of gourmet snacks and platters accompany the wide selection of drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PORTERHOUSE SPORTS BAR

Non contractual photo

All sports fans can unwind in Porterhouse's sports bar where stylish and casual atmospheres will sooth your mood. Relax, socialize and enjoy a selection of snacks and drinks while watching the games and major sports events on large TV screens.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GELATI ICE CREAM

Non contractual photo

Open from 10AM to 8PM and ocated by the Kid's Club, Gelati corner offers a large choice of ice cream flavours and refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,702 reviews

tripadvisor

TripAdvisor Rating 4.5/5

367 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Made us pay also the air that we breath !

Customer review rating 4.6/5

Giovino C. Couples - 23/03/2020 Confirmed reviews ALL

Very welcoming team .....but this was the only positive thing that happend ! From a 5 star hotel i am expecting customers service and not wallet service ! Where in the world a customers is asked to pay for an high speed internet wifi connection ? By the way the connection was truly bad , not even in a 4th world country the average speed is less then 5Mbps ! The mini bar has been emptied because we didn't want to pay 3000 Aed , 800 CHF , I am this is insane , why a customer is asked to pay in advance such a huge amount of money for ? Prices across the facilities were INSANE , even for us that we live in Zurich , one of the most expensive City across the globe , we couldn't understand how could a Thai massage could cost 170 CHF , when in Zurich in the most expensive place ever is done for 120 , and done by employees that own more than 5k per month , so no slavery !! Kids , everywhere , no Adult area where to relax ! At the check out , which we made one day in advance , due the COVID-19 emergency in EU , we were asked to pay the 2 Seven Up .......really ???? No customers orientated , only interested in money and to get the most out of it . French knows how to piss off people and i have noticed all the names of the Accor Hotels and i'll make sure i am never ever going to stay at one of your Hotels across the globe ! Reviuew your policy and take off some stars from your rating ! Have a lovely day . Regards G. C.

Excellent hotel

Customer review rating 4.6/5

Colin Families - 22/03/2020 Confirmed reviews ALL

Family holiday. Relaxing. Free upgrade most welcome. All staff polite and friendly / helpful. Very clean. Plenty of options for swimming / eating / enjoyment.

Amazing long family weekend

Customer review rating 4.6/5

Anonymous Families - 14/03/2020 Confirmed reviews ALL

Great big luxurious family room( app) Beautiful resort Delicious food Very friendly staff - too many benches by the pool occupied the whole day by people - overpriced on extra breakfast, ice cream etc.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Well appointed

Customer review rating 4.6/5

Carla Families - 13/03/2020 Confirmed reviews ALL

Despite a huge complex, made us feel welcome with an upgrade which was very well appointed and clean.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

A sample of excellent hospitality!

Customer review rating 4.6/5

Mari Families - 04/03/2020 Confirmed reviews ALL

Without doubt one of the favorite hotels we stayed during our time in Dubai as a family! Upon arrival we were warmly welcomed by the staff at midnight and we were upgraded to a family suite with over 70 sqm. The staff was extremely friendly, the restaurant crew specially very flexible and the entire restaurant crew and supervisor deserves a special thanks. Regarding the pool crew we appreciated the serious way of the pool watch concerning kids and adults. We had two great time here, which obviously also added up to the experience at all.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

A chilled experience supported by great staff

Customer review rating 4.6/5

David R. Families - 27/02/2020 Confirmed reviews ALL

Very nice accommodation with a very nice dine around experience. All staff were very accommodating and service was fantastic

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Well located , impressive facilities amazing staff

Customer review rating 4.6/5

Ian Families - 25/02/2020 Confirmed reviews ALL

The property was impressive , apartment was super and we had a wonderful holiday . Special mention for the staff who were so happy , friendly and could not do enough to help at anytime

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Comfort and Luxury

Customer review rating 4.6/5

Ghasab A. Couples - 24/02/2020 Confirmed reviews ALL

enjoyed the staying in this wonderful resort, all services are available e.g. shops, ATM, GYM, Lounge etc.. moreover the location is great.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm
Customer review rating 4.6/5

David S. Families - 24/02/2020 Confirmed reviews ALL

Staycationing

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Excellent place to stay & relax

Customer review rating 4.6/5

Diane Families - 05/02/2020 Confirmed reviews ALL

My family is extremely happy and satisfied. All the staff are very professional , friendly and approachable the resort was very amazing. The apartment was very clean and the property was very safe and secured.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Good Stay

Customer review rating 4.6/5

Imad Families - 02/02/2020 Confirmed reviews ALL

I love the service and the beaches and the pool

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Wonderful holiday

Customer review rating 4.6/5

Mohammad A. Families - 01/02/2020 Confirmed reviews ALL

Fantastic 10 days

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

A perfect stay

TripAdvisor rating 4.5/5

626mihaelaa 31/01/2020 TripAdvisor review

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Dear Mrs. Andreescu, Thank you for taking the time and effort in posting a review of your recent stay with us at the Sofitel Dubai The Palm Luxury Apartments. We are very happy to know that you were satisfied with your overall experience while staying with us and found the hotel facilities and level of service to your standards. Thank you so much for your compliments on our team members. We are glad that they were able to provide you the kind of service you are looking for. Your feedback is valuable to us and we look forward to welcoming you again soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great experience

Customer review rating 4.6/5

Michael J. Families - 30/01/2020 Confirmed reviews ALL

Had a wonderful time at the Sofitel Palms Dubai- extremely pleasant experience. Would especially like to thank Tae and all his team at the Bottega restaurant

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Great second stay

Customer review rating 4.6/5

Zaid Families - 26/01/2020 Confirmed reviews ALL

Excellent service, friendly staff, well maintained rooms and facilities. Massive selection of items in breakfast in Manava and a very cosy World eatery. I like everything about this hotel, and is definitely my choice when staying in Palm Jumeirah. Thanks to AJ from reception, Denis who showed us to our room, and Satya from housekeeping for keeping our apartment spotless.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Well Located

Customer review rating 4.6/5

Nasser Families - 21/01/2020 Confirmed reviews ALL

Great stay and nice facilities, and I will have a return soon

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Not as good as other resorts!

Customer review rating 4.6/5

Bryan Families - 20/01/2020 Confirmed reviews ALL

Disappointing as I was expecting 5 star service. I suppose I was spoiled from the previous week and stays at other resorts as well as Sofitel properties.

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! I hope my email finds you well! We have received your review regarding your recent stay at Sofitel Dubai The Palm Luxury Apartments and we lament that your experience was not up to your expectations. We would like to assure you that your feedback is of paramount importance in ensuring that we continually deliver the service and experiences that Sofitel Dubai The Palm is renowned for. It is certainly never our intent to neither disappoint our guests nor provide anything less than the best in service and facilities. I would be so grateful if you could elaborate more on the negative aspects that hampered your stay so we can address them with the team and make sure that your future stay will be a successful one. Mr. M., you are a valued guest and we will never miss an opportunity to regain your confidence in our Hotel. Looking forward to hearing from you. Kind Regards, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm Luxury Apartments

Very pleasant stay

Customer review rating 4.6/5

Margot O. Families - 19/01/2020 Confirmed reviews ALL

It was really enjoyable. The staff was always helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Mr

Customer review rating 4.6/5

Tsholo Families - 16/01/2020 Confirmed reviews ALL

Amazing Staff. Very efficient and friendly with absolutely amazing work ethic. Beautiful hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Lovely.

Customer review rating 4.6/5

Madeleine C. Families - 13/01/2020 Confirmed reviews ALL

Very comfortable and enjoyable.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm
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