Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 1,978 reviews

ALLSAFE approved hotel

Sofitel Dubai The Palm Luxury Apartments
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+ 22 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments.

  • 6 outdoor swimming pools & private beach

  • Water sports, Eco-golf and rooftop tennis courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Hotel location

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558 dubai
united arab emirates

Fax: (+971)4/4556670

Check-in from 14h00

Check out up to 12h00

  • PALM MONORAIL:  LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS:25.1399, 55.132

Companies

  • BAT 8.0 km / 4.97 mi
  • CISCO 8.0 km / 4.97 mi
  • EMC 8.0 km / 4.97 mi
  • ERICSSON 22.0 km / 13.67 mi
  • GE 8.0 km / 4.97 mi
  • IBM 8.0 km / 4.97 mi
  • L OREAL 22.0 km / 13.67 mi
  • MARS 22.0 km / 13.67 mi
  • MICROSOFT 8.0 km / 4.97 mi
  • ORACLE 8.0 km / 4.97 mi
  • P AND G 22.0 km / 13.67 mi
  • PFIZER 8.0 km / 4.97 mi
  • SAP 8.0 km / 4.97 mi
  • SIEMENS 8.0 km / 4.97 mi
  • UNILEVER 22.0 km / 13.67 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

"Our 815m² ballroom can be adapted into three 275 m² meeting rooms. The conference center can accommodate up to 700 person. State-of-the-art sound and video systems and Inspired Meeting planners to create your event and attend to every detail."The meeting rooms boast a clean, pure style and a calm atmosphere conducive to thoughtful discussion. They offer natural daylight and convenient access to the conference center.

Room descriptions and layouts

meeting rooms

From 1 to 650 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,978 reviews

TripAdvisor Rating 4.5/5

728 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Family on new year 2021

TripAdvisor rating 2.0/5

yusov2022 06/01/2022 TripAdvisor review

Nice plot of land and nice green territory but rooms need renovation and new design. Breakfast selection was good, no complain! All stuff show good intention to help but sometimes they are busy with all they duties and you need to remind 2-3 times to make everything happend. Hotel doesn’t worth its money and I would consider it as 4 star hotel never 5 star. organisation is messy but may be it was because of new year as it was crowded and overpriced. Very mixed experience in bad way. Stayed in double bedroom apartment named luxury but all facilities need renovation. Platinum quests not welcomed and nobody really care. If you get used to better service I would recons you to choose other hotel, Sofitel JRB nearby even better in terms of service

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavour to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great friendly and helpful staff

Customer review rating 5.0/5

Paul M. Families - 04/01/2022 Confirmed reviews ALL

Had a lovely family holiday .

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Dec 2021

TripAdvisor rating 4.0/5

peterhill2022 02/01/2022 TripAdvisor review

The hotel is tired. The rooms lack furniture and need TLC. The hotel grounds a great and location. The staff are amazing but the orders were always wrong and took for ever. Lack of management in the resort left to unqualified staff

Dear Valued Guest, Thank you for your review of our Resort on TripAdvisor following your experience with Sofitel Dubai The Palm. We appreciate all forms of guest feedback; it is through constructive comments that we are able to continually improve our services. It is of course with great concern that we have learnt that your experience did not meet your expectations. .As you are likely aware, TripAdvisor does not disclose the personal details of guests posting a review and in order to properly investigate and take the appropriate measures to address your points of dissatisfaction, we would appreciate if you could share your contact details with us at h6541-qm1@sofitel.com .We would be grateful for the opportunity to discuss your experience with you and endeavor to personally restore your trust on Sofitel Dubai The Palm Resort &Spa. Sincerely yours, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Top services

Customer review rating 4.5/5

Lucy Families - 01/01/2022 Confirmed reviews ALL

Hotel is perfect, the only thing that might have been better is the sea (quite a lot of jelly fish).

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Top service and good location

Customer review rating 4.5/5

Claus S. Families - 30/12/2021 Confirmed reviews ALL

Guest experience is top focus, good restaurants,

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Solid choice.

Customer review rating 4.5/5

Anonymous Families - 27/12/2021 Confirmed reviews ALL

Great family hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Everything was excellent, location,cleanliness,staff,food, pools

Customer review rating 5.0/5

Desiona D. Families - 26/12/2021 Confirmed reviews ALL

I Definitely suggest Sofitel Dubai the Palm

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm
Customer review rating 5.0/5

Mahfouz A. Business - 25/12/2021 Confirmed reviews ALL

Room is very nice and service is also very good

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very nice hotel with great service

Customer review rating 4.5/5

Tony T. Couples - 13/12/2021 Confirmed reviews ALL

We had an excellent experience at the hotel. The airline misplaced our luggage when we arrived in Dubai. The staff investigated, located the luggage, and placed it in our suite the next day while we were exploring. The Luxury apartments were clean and spacious with great balcony views of the sea. We were able to receive COVID tests at the spa for our return flight to the US, which was extremely convenient. We enjoyed our stay and will return soon.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Perfect stay

Customer review rating 4.5/5

Arash Couples - 10/12/2021 Confirmed reviews ALL

Perfect choice far have a nice quiet staying , service and staff are perfectly and nothing to complain

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very relaxing stay

Customer review rating 4.0/5

Mrs B. Couples - 08/12/2021 Confirmed reviews ALL

Very relaxing with some lovely food and highly impressed with cleanliness.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing vacation

Customer review rating 3.5/5

Ha Families - 01/12/2021 Confirmed reviews ALL

Lovely accommodation, great food and wonderful staff.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great location, nice restaurants and surroundings

Customer review rating 3.0/5

As Families - 30/11/2021 Confirmed reviews ALL

The hotel in general is nice and the location is great, nice gardens and pools and restaurants, especially we would like to point out the extremely nice staff at the World Kitchen restaurant, it was our absolute favorite place to eat, especially with small children. The big minus are the apartments, we lived - we had 3 apartments with 2 bedrooms and they were disappointment- big apartments without any warmth in them, no plants, no coffee machine (only instant coffee), and the apartments were dirty, also the balconies. For the money we paid for the apartments, it’s a definite NO!!!!! The hotel should really pay attention to the apartments cleanliness and the whole apartment house really, the carpet at the corridor was dirty as well.

Good stay but poor service

Customer review rating 2.5/5

Shashwat K. Families - 28/11/2021 Confirmed reviews ALL

False commitments were given by duty manager and we did face some issues with card which we put on the file

Wonderful holiday

Customer review rating 4.5/5

Jen W. Families - 28/11/2021 Confirmed reviews ALL

We had a great family holiday with friends. Everything was so easy, the food and accommodation was excellent and the pools and beach were perfect.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

good stay

Customer review rating 4.5/5

D Families - 26/11/2021 Confirmed reviews ALL

Fantastic Service by staff. For the apartments it would be nice if you can provide them with some items as a scissor, washing up liquid, detergent etc etc.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Fabulous

Customer review rating 4.5/5

N A. Families - 20/11/2021 Confirmed reviews ALL

We stayed for a week. Had an amazing time.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

It was the most beautiful hotel when I was.

TripAdvisor rating 5.0/5

Алексей Г 16/09/2021 TripAdvisor review

Nice location and very friendly staff created our enjoy as comfortable as possible. The level of apartments is very (especially) hight. And same different pools gave to our children more positive emotions.

Dear Valued Guest, Thank you for sharing your comments following your recent stay in Sofitel Dubai The Palm. We pride ourselves to provide warm hospitality. We are grateful that highlighted the excellent level of service you received from our team members and that the room cleanliness were up to your expectations. Once again, thank you for sharing your review and it would be our privilege to welcome you back in the hotel soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

enjoyed the stay despite management lack of presence

TripAdvisor rating 4.0/5

maneallaly 07/09/2021 TripAdvisor review

i stayed with my wife and kids for 2 weeks.We enjoyed the stay thanks to the staff at the lounge, buggy drivers ( Win, Salman, Denis ...), Carl concierge supervisor and the team from housekeeping. unfortunately no sign of management and being a Diamond member did not receive any particular welcoming / treatment from the management and did not feel any difference between us ( loyal to Accor as diamond member ) and a blue/ classic member or non member.

Dear Valued Guest, Thank you for taking the time to share your thoughts and concerns of your recent stay with us. I am most pleased to hear that the services from our colleagues were very much on your liking; however, I was most concerned to read about the disappointments and inconveniences you faced during your stay with us. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services and as such take them very seriously. We will continuously strive to improve our services by taking your comments into consideration, and I hope when you return you will see the improvements made. I do hope that you will get back to us and Sofitel The Palm team will have the opportunity to correct the negative impressions and turn around your experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Very good hotel

TripAdvisor rating 4.0/5

Elie T 27/07/2021 TripAdvisor review

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager

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