Sofitel Dubai The Palm Luxury Apartments Hotel 5 stars

Customer review rating 4.6/5 1,916 reviews

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Sofitel Dubai The Palm Luxury Apartments
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+ 22 Services

Hotel extras

  • Polynesian-themed rooms, suites and furnished apartments.

  • 6 outdoor swimming pools & private beach

  • Water sports, Eco-golf and rooftop tennis courts

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Hotel location

Sofitel Dubai The Palm Luxury Apartments

East Crescent Palm Jumeirah
55558 dubai
united arab emirates

Tel: +97144556677

Fax: (+971)4/4556670

Check-in from 14h00

Check out up to 12h00

  • PALM MONORAIL :  LINE 1 AQUAVENTURE

  • By plane

    DUBAI INTL AIRPORT At 39.5km / 24.54 miles - Shuttle paying

GPS :25.1399, 55.132

Companies

  • BAT 8.0 km / 4.97 mi
  • CISCO 8.0 km / 4.97 mi
  • EMC 8.0 km / 4.97 mi
  • ERICSSON 22.0 km / 13.67 mi
  • GE 8.0 km / 4.97 mi
  • IBM 8.0 km / 4.97 mi
  • L OREAL 22.0 km / 13.67 mi
  • MARS 22.0 km / 13.67 mi
  • MICROSOFT 8.0 km / 4.97 mi
  • ORACLE 8.0 km / 4.97 mi
  • P AND G 22.0 km / 13.67 mi
  • PFIZER 8.0 km / 4.97 mi
  • SAP 8.0 km / 4.97 mi
  • SIEMENS 8.0 km / 4.97 mi
  • UNILEVER 22.0 km / 13.67 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 6 Restaurants
  • 6 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 185 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 26 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • German
    • Arabic
    • French
    • English
    • Russian
    • Italian
    • Thai
    • Turkish
    • Indonesian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle Currently unavailable
    • DXB Additional charge
    • DUBAI INTL AIRPORT Additional charge
  • Complimentary Parking
    • On site
    • Private
    • TESLA recharging units
    • Parking opened 24/7
    • Parking with security service
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 4 to 6 years
    • Video game area

Your meetings and events

"Our 815m² ballroom can be adapted into three 275 m² meeting rooms. The conference center can accommodate up to 700 person. State-of-the-art sound and video systems and Inspired Meeting planners to create your event and attend to every detail."The meeting rooms boast a clean, pure style and a calm atmosphere conducive to thoughtful discussion. They offer natural daylight and convenient access to the conference center.

Room descriptions and layouts

5 

meeting rooms

From 1 to 650 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,916 reviews

TripAdvisor Rating 4.5/5

680 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful location

Customer review rating 4.0/5

Jacob Families - 10/10/2021 Confirmed reviews ALL

We had a lovely stay in one of the apartments with a fabulous sea view. The staff are nice and helpful and the facilities are great. Would recommend as somewhere to stay for a beach vibe in Dubai

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very relaxing stay

Customer review rating 3.5/5

P. Families - 03/10/2021 Confirmed reviews ALL

We stayed in one of the family apartments which was very spacious and had a fully equipped kitchen including a washer and dryer. There is a mini supermarket onsite for purchasing some basic essentials which was really convenient. The kids loved the swimming pools onsite, especially the pool with waterfall. The hotel probably has one of the best gyms i have ever used at a hotel. Breakfast at the buffet was excellent and the staff were very accommodating for dietary requirements. The only negatives about our experience were: 1. the hot water heater in the apartment was not switched on when we arrived. We had to call for a service engineer to fix it and he simply turned on the switch at the wall and told us it would take about 40 minutes to heat up. While i support saving energy and sustainability, it would have been good if the hot water had been turned on when we first arrived in our room or upon check in as it was not immediately obvious that the switch on the wall was for the hot water. I've never had to turn on the hot water at a 5 star hotel in the past. 2. There are a number of restaurants on site, but we were unable to get a table at the steak restaurant when it opened at 6.30pm on the Friday night. When we looked inside it was completely empty and we were told that no tables were available because it was the weekend. We have 2 young kids so going offsite for a meal was not really an option, nor was going to the Indian or seafood restaurants at the hotel that were open. This was a little disappointing as we were staying at the hotel to celebrate a birthday and wanted to have a nice meal at a restaurant without any hassles.

good stay

Customer review rating 4.5/5

Khalid Families - 30/09/2021 Confirmed reviews ALL

hospitality, professional team in the front office, and special thanks to Mr. Nasser for smooth check-in.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Great Stay

Customer review rating 5.0/5

Tiago T. Friends - 29/09/2021 Confirmed reviews ALL

Everything was incredible. From the check in to the check everything was really good. Pool are is top with great view and the hotel have all of the posible services. Thanks for a great experience and see you soon.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 4.0/5

Fatima A. Families - 22/09/2021 Confirmed reviews ALL

It was nice vacation for us, we were happy with the suite and the pool and the breakfast buffet. But we were expecting the door of master room with lock, but it wasn't.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

It was the most beautiful hotel when I was.

TripAdvisor rating 5.0/5

Алексей Г 16/09/2021 TripAdvisor review

Nice location and very friendly staff created our enjoy as comfortable as possible. The level of apartments is very (especially) hight. And same different pools gave to our children more positive emotions.

Dear Valued Guest, Thank you for sharing your comments following your recent stay in Sofitel Dubai The Palm. We pride ourselves to provide warm hospitality. We are grateful that highlighted the excellent level of service you received from our team members and that the room cleanliness were up to your expectations. Once again, thank you for sharing your review and it would be our privilege to welcome you back in the hotel soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

amazing stay

Customer review rating 5.0/5

Michlin Families - 14/09/2021 Confirmed reviews ALL

we enjoyed our time in the hotel, many thanks to Sufiyan & Elisa for their support and great hospitality

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager
Customer review rating 5.0/5

Anonymous Solo - 12/09/2021 Confirmed reviews ALL

It was an amazing long stay for one year , really I enjoyed the vibes and comfort of the apartment , services , staff , and the respect is wounderfull .I highly recommend this hotel for my freinds

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

enjoyed the stay despite management lack of presence

TripAdvisor rating 4.0/5

maneallaly 07/09/2021 TripAdvisor review

i stayed with my wife and kids for 2 weeks.We enjoyed the stay thanks to the staff at the lounge, buggy drivers ( Win, Salman, Denis ...), Carl concierge supervisor and the team from housekeeping. unfortunately no sign of management and being a Diamond member did not receive any particular welcoming / treatment from the management and did not feel any difference between us ( loyal to Accor as diamond member ) and a blue/ classic member or non member.

Dear Valued Guest, Thank you for taking the time to share your thoughts and concerns of your recent stay with us. I am most pleased to hear that the services from our colleagues were very much on your liking; however, I was most concerned to read about the disappointments and inconveniences you faced during your stay with us. We always value feedback that we receive from our guests and look at it as an opportunity to improve our facilities and services and as such take them very seriously. We will continuously strive to improve our services by taking your comments into consideration, and I hope when you return you will see the improvements made. I do hope that you will get back to us and Sofitel The Palm team will have the opportunity to correct the negative impressions and turn around your experience. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Mediocre stay

Customer review rating 2.0/5

Anonymous Families - 31/08/2021 Confirmed reviews ALL

Delayed check-in, supposed room 'upgrade' to a beach view (Our room actually overlooked a car park with the sea in the distance), additionally, the room 'upgrade' was to a smoking room when we'd specifically requested non-smoking and smelt of stale smoke. The room felt tired. Safe in the room was not working, waited for someone for over 30 mins, in the end, had to leave the room as young children eager to get to the pool. No one ever followed up. Multiple phone calls had to be made each time we needed a buggy to get to the hotel, long waiting times, sometimes up to 20 minutes. (Buggy drivers were exceptional when they finally did arrive, although it is apparent there simply is not enough of them). The food was quite good, although the pricing of drinks is extortionate - also the same drink sometimes varies in cost of up to 15/20 dirhams in different restaurants which feels like robbery. The bottled water pricing is simply unacceptable - we were automatically given imported water at 40 dirhams a bottle - when we queried this at the payment we were told we needed to request local water. However, even local water is 30 dirhams a bottle which frankly is disgusting. Overall it was a disappointing stay and I would not recommend the hotel.

One stop resort

Customer review rating 5.0/5

Freddy Families - 30/08/2021 Confirmed reviews ALL

Everything you need in one place. Many pools to choose from. Beach on your doorstep. Every single staff member is always happy and helpful. Not a single member was grumpy at any point always smiling making you feel comfortable. Very very clean. Only one thing is that we were half board and we were restricted to a certain menu. They have about 4/5 restaurants and some bars and coffee bars. But as hotel is on crescent we had no where else to go apart from eat at restaurants provided which seemed repetitive. Wish dinners were buffet style like the breakfasts and there was something different each day. Drinks are quite expensive too so maybe choose all inclusive.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

outstanding stay

Customer review rating 5.0/5

Raed H. Families - 29/08/2021 Confirmed reviews ALL

I had an amazing time with family in the apartment, we enjoyed the whole facility , the night life , the pool set up and the beach as well . I would like also to express my appreciation for the service we have had beginning from the reception and check in throughout the service during the day specially on the pool and the steak restaurant in the evening , best service we entertain from the waiter there . I would also nominate Mr. Nasser the front office supervisor as a professional person know how to deal with the guest and his outstanding support .

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Good stay

Customer review rating 4.5/5

Moiz P. Families - 29/08/2021 Confirmed reviews ALL

This was our second trip to your hotel. We enjoyed the Excellent facilities at the hotel and room was clean and well kept. Service was exceptional although we were disappointed with the location of the room given to us. Ground floor with very less sunlight comming into the room so we had to move to another hotel and not continue our stay at your hotel.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Amazing family time

Customer review rating 5.0/5

Fatma S. Families - 27/08/2021 Confirmed reviews ALL

Amazing experience... excellent choice for kids and families ... friendly staff ... very professional special thank you to Saada for the her amazing smile and service

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Nice

Customer review rating 5.0/5

Yudit Families - 25/08/2021 Confirmed reviews ALL

Location is problematic. There is only one shuttle from the hotel to one Mall, that was disappointing as every time I wanted to get out of the Hotel it costs a lot. Other than that, the stay was enjoyable. Kids like the pools and the kids club. The premises were clean, the staff was friendly and helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Very good hotel

TripAdvisor rating 4.0/5

Elie T 27/07/2021 TripAdvisor review

It was a very good stay . The hotel is clean . The staff was very welcoming . The girls enjoyed the children’s pool and the slides . Food and breakfast was very versatile and tasty and social distancing was followed

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager

Nice Place

TripAdvisor rating 4.0/5

V513AYchristopherh 20/04/2021 TripAdvisor review

This is a busy Resort the apartments and layout is very good. As a general comment the staff in the lower ranks are 100% motivated but in there top outlet porter house food was outstanding but service was slow and poor we would have visited more often if this was not the case . The café is super nice staff great and quick to react. Cleaners 100% for sure. Very kids friendly and safe place for them . One of the better places to stay in Dubai for sure.

Dear Valued Guest, How nice to know that you enjoyed your stay with us this month. What you were also kind enough to underscore was that you find our Hotel itself impressive, elegant and sophisticated, but more important than anything for us is that you find the staff are without equal, so friendly and nothing is too much trouble. This is such a wonderful compliment, in that you found a sincere joy in every member of the Hotel’s! We hope you are having a wonderful day, and that we will have the opportunity for you to visit later on in the year. Kind Regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Perfect for family vacation

TripAdvisor rating 5.0/5

sricottone Family - 22/02/2021 TripAdvisor review

Very nice resort, ideally located. Perfect for family with kids. Good balance between luxury and easy enough for family holidays. Very kind and helpful staff. Special mention and thank you to Suleiman at the front desk for his flexibility and wish to make check-in and out more comfortable with particularly complicated travel times.

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Magnifique Stay

TripAdvisor rating 5.0/5

KaranN872 20/11/2020 TripAdvisor review

I rarely write any reviews, despite being a platinum member of Accor and Gold for Taj Innercircle and Marriott Bonvoy and a frequent traveller worldwide, but I have to say the service at Sofitel Palm was excellent, the hotel itself was great, excellent location at the palm, and they have taken care of every minute detail when it comes to safety and precaution at the hotel. The pool is great, food is great, breakfast is great. The staff in the lounge is excellent, specially Waqaas who made sure my mother's requirements were taken care of. Even the reservation team (Diki and Krupa) were extremely prompt in replying to all queries. I think the GM has done an excellent job putting the team together. My only complaint is that the apartment geyser wasn't as efficient as cold water would come from the tap when the bathtub was barely 20% full. And at a similar price I did see Anantara next door offering bigger apartment rooms.

Dear Valued Guest, We thank you very kindly for your posting on TripAdvisor following your recent stay at Sofitel Dubai The Palm. Knowing that, as you say, it is all about the service and attention to detail, we are delighted that you had a memorable stay, and well worth it. It is a given that a hotel should be immaculate and well maintained not to speak of aesthetically pleasing, but comfortable & relaxing. It goes without saying that it is all about the service, and of course all guests should feel and deserve to feel pampered. We’re glad that it was the case for you too! We are looking forward for your next visit. Please feel welcome to contact us directly on H6541-qm1@sofitel.com should you wish to make a new reservation. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

extraordinary safe vacation

TripAdvisor rating 5.0/5

ayebamar Family - 17/08/2020 TripAdvisor review

Many thanks to Christophe Schnyder who has been the orchestra conductor of this vacation. And especially in the current period (covid-19), you feel totally safe within this Resort, and especially with this French Polynesian atmosphere. The apartment, the swimming pool, the restaurants, the kids club (the best in the world) and it is a diamond member who has done more than 70% of Sofitel around the world who tells you so). But what would a orchestra conductor be without his orchestra? Ramsey, the hotel manager who greets you like a member of his family, thank you again Ramsey. Thanks to Madame Garcia Itziar, the Guest relation manager, who is simply perfect, the right word. She manages all your requests and in addition she even anticipates certain requests (but how does she do it? I think she is a magician. Many thanks Itziar. How will be our stay would have been without our Butler Sajjad, this man is extraordinary, and on top of that he has the consistency of a Swiss watch. He is perfect. Sajjad just Thank you for all. Our room was kept with great care thanks to the manager of the housekeeping and his assistant Faizal (my friend stay as you are) If you want to eat Indian food, I invite you to go to Soya restaurant. Manoy, one of the managers will welcome you with a smile, and extraordinary food, don't forget to take the garlic or the cheese nan. For a chic and elegant restaurant, which you recommend eating at Porter House, Narayan is a magician, he, and his team, and especially Sebastian, will take care of you. For a perfect pizza, or an asparagus risotto, I recommend The World Eatery Restaurant. Obviously, each of these restaurants also has a large menu for children. The swimming pool with the slides, the bars, the beach with its lifeguards. You have a simply beautiful setting. Again, a big thank you to Mr Schnyder, for this achievement. In conclusion, quickly to the next vacation: Inshallah

Dear Mr. Amar, What a pleasure to read your posting following your recent visit to Sofitel Dubai The Palm Luxury Apartments. It is always so appreciated when guests such as yourself take the time to write about their Guest Experience. As we know it is all in those thoughtful details which did not go unnoticed by you! We are glad that you felt warmly welcomed by the team in different ways. All our ''Heartists'' are always delighted to give you another Magnifique stay in Dubai! Thank you so much for being a dedicated Ambassador for Sofitel Dubai The Palm Luxury Apartments, and we look forward to many visits over time. Kind regards, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm Luxury Apartments

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