Hotel - Sofitel Dubai The Palm Luxury Apartments
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

4.0/5 353 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat
    • Private beach
  • Downhill skiing  (Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BAT8 km / 4.97 mi EMC8 km / 4.97 mi GE8 km / 4.97 mi L OREAL22 km / 13.67 mi MICROSOFT8 km / 4.97 mi P AND G22 km / 13.67 mi SAP8 km / 4.97 mi UNILEVER22 km / 13.67 mi
CISCO8 km / 4.97 mi ERICSSON22 km / 13.67 mi IBM8 km / 4.97 mi MARS22 km / 13.67 mi ORACLE8 km / 4.97 mi PFIZER8 km / 4.97 mi SIEMENS8 km / 4.97 mi

Your meetings and events

"Our 815m² ballroom can be adapted into three 275 m² meeting rooms. The conference center can accommodate up to 700 person. State-of-the-art sound and video systems and Inspired Meeting planners to create your event and attend to every detail."The meeting rooms boast a clean, pure style and a calm atmosphere conducive to thoughtful discussion. They offer natural daylight and convenient access to the conference center.

Sofitel Dubai The Palm Luxury Apartments Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TAHITI 49 m2 3 m 25 20 18 18 30
BORA BORA 50 m2 3 m 25 20 18 18 25
MAUPITI 63 m2 3 m 30 25 20 20 40
BOARDROOM 110 m2 3 m 0 0 22 0 0
MOOREA BALLROOM 950 m2 7 m 650 0 0 270 500
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 185 rooms
  • 26 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.6/5 ALL Rating 1,677 reviews

Our guest reviews for
Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 353 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Diane Families - 05/02/2020 Confirmed reviews ALL
« Excellent place to stay & relax »

My family is extremely happy and satisfied. All the staff are very professional , friendly and approachable the resort was very amazing. The apartment was very clean and the property was very safe and secured.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Imad Families - 02/02/2020 Confirmed reviews ALL
« Good Stay »

I love the service and the beaches and the pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Mohammad A. Families - 01/02/2020 Confirmed reviews ALL
« Wonderful holiday »

Fantastic 10 days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

626mihaelaa 31/01/2020 TripAdvisor review
« A perfect stay »

Everything was amazyng. The stuff was incredible, they helped me with the surprize for my husband’s birthday, they helped me with everything. You can find anything in the hotel, shops, pharmacy, hairdresser, a nice spa. We can’t complain of anything. Special thanks to Vashee, Suzanne and Kamran. Mihaela Andreescu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Andreescu, Thank you for taking the time and effort in posting a review of your recent stay with us at the Sofitel Dubai The Palm Luxury Apartments. We are very happy to know that you were satisfied with your overall experience while staying with us and found the hotel facilities and level of service to your standards. Thank you so much for your compliments on our team members. We are glad that they were able to provide you the kind of service you are looking for. Your feedback is valuable to us and we look forward to welcoming you again soon. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Michael J. Families - 30/01/2020 Confirmed reviews ALL
« Great experience »

Had a wonderful time at the Sofitel Palms Dubai- extremely pleasant experience. Would especially like to thank Tae and all his team at the Bottega restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Zaid Families - 26/01/2020 Confirmed reviews ALL
« Great second stay »

Excellent service, friendly staff, well maintained rooms and facilities. Massive selection of items in breakfast in Manava and a very cosy World eatery. I like everything about this hotel, and is definitely my choice when staying in Palm Jumeirah. Thanks to AJ from reception, Denis who showed us to our room, and Satya from housekeeping for keeping our apartment spotless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Nasser Families - 21/01/2020 Confirmed reviews ALL
« Well Located »

Great stay and nice facilities, and I will have a return soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Bryan Families - 20/01/2020 Confirmed reviews ALL
« Not as good as other resorts! »

Disappointing as I was expecting 5 star service. I suppose I was spoiled from the previous week and stays at other resorts as well as Sofitel properties.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! I hope my email finds you well! We have received your review regarding your recent stay at Sofitel Dubai The Palm Luxury Apartments and we lament that your experience was not up to your expectations. We would like to assure you that your feedback is of paramount importance in ensuring that we continually deliver the service and experiences that Sofitel Dubai The Palm is renowned for. It is certainly never our intent to neither disappoint our guests nor provide anything less than the best in service and facilities. I would be so grateful if you could elaborate more on the negative aspects that hampered your stay so we can address them with the team and make sure that your future stay will be a successful one. Mr. M., you are a valued guest and we will never miss an opportunity to regain your confidence in our Hotel. Looking forward to hearing from you. Kind Regards, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm Luxury Apartments

Margot O. Families - 19/01/2020 Confirmed reviews ALL
« Very pleasant stay »

It was really enjoyable. The staff was always helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Tsholo Families - 16/01/2020 Confirmed reviews ALL
« Mr »

Amazing Staff. Very efficient and friendly with absolutely amazing work ethic. Beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Madeleine C. Families - 13/01/2020 Confirmed reviews ALL
« Lovely. »

Very comfortable and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

S. Families - 09/01/2020 Confirmed reviews ALL
« Family resort. Amazing customer service »

The resort was very family orientated with slide pool, kids club and buffet food. The food was a let down as we had to wait so long for beach service and the selection of food was not great. The room and accommodation were great however and the staff always tried. We became ill during our stay and cannot fault the service we received from the hotel, from calling the doctor, sorting the pharmacy to deliver our drugs and then the Duty Manager was amazing in giving us our room for an extra night. The staff were superb in this emergency time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . Even though your overall experience was positive, we are saddened to learn that there were certain aspects that hampered your stay. Rest assured your feedback regarding the quality of food and service around the pool/Beach are well noted and will be addressed to the concerned departments for corrective actions. I hope that this inconveniences have not marred your overall impression about our dedication to the guest experience. I remain as your sole contact at the hotel should you plan to come back to Dubai. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Hind El Kadiri Guest Experience Manager Sofitel Dubai The Palm

Loudh Couples - 06/01/2020 Confirmed reviews ALL
« Wonderful service from highly attentive staff. Superb apartment room. Room service food excellent. »

Staff were highly attentive from check in, during our stay, including room service (in room dining) and checkout. They should be commended. The room was clean, comfortable and well maintained to a high standard. We stayed in an apartment style room, with kitchen/ dining area and lounge. This was perfect for us after 3 weeks of travelling in Australia/ New Zealand, giving us a good space to unwind, relax, (wash clothes!) and prepare for our journey home. New Year's Eve seemed well planned and enjoyed by all. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm . It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Lindy Families - 06/01/2020 Confirmed reviews ALL
« I enjoyed the sofitel »

I enjoyed the sofitel but I would prefer more of an all inclusive experience. We had full board but I did not realize this did not include water at the restaurants. Our bill checking out was still fairly high,but I thought everything was going to be included. We had to pay for sparkling water and juice for our kids several times a day, I didn't realize we would have to pay for this and that the full board didn't include drinks, just food. That does not make sense. How is it full board but not juice and water?! Also, it would be helpful if half-board and full-board guests had special wrist bands identifying this, I don't mind swiping my card but it was somewhat of a pain to have to tell every single person all day long that we had full board. If we had wrist bands then all employees would know without us having to tell them. Also, no one ever asked if we were full board, we had to tell them. Since this was our first experience at a sofitel we ended up paying for dinner the first night because we didn't know we had to tell the server we had full board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Your comments regarding the All-Inclusive option are well noted. We will be so delighted to advise for you the suitable package on your next visit. Please Don't hesitate to email us on H6… should you plan to make a reservation. We will be so happy to assist you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hind EL Kadiri Guest Experience Manager Sofitel Dubai The Palm

Gillian W. Families - 01/01/2020 Confirmed reviews ALL
« Pure luxury »

We stayed almost 3 weeks in an idyllic location on The Palm. The service we received was outstanding. May I particularly mention Denis who assisted us and never failed to check if we needed anything. The staff work incredibly hard to ensure your holiday is the very best experience. We stayed in Koru 2 which was a fair walk albeit a buggy was always on hand to help if we desired. This hotel was very safe and we travelled with our 2 daughters who are 14 and 11. Our favourite restaurants were Porterhouse and Manava. We shall surely return to the Sofitel in Dubai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Deborah K. Families - 30/12/2019 Confirmed reviews ALL
« More than expected »

Great family holiday place! Falimo at reception was amazing, ensuring everything was just perfect! Boniface so happy and helpful!! Thank you for great service, amenities and stay!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Lynn H. Families - 29/12/2019 Confirmed reviews ALL
« Amazing »

Loved every minute. Staff couldn't be more helpful ! Would love to stay longer next time. All aspects were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Abdul R. M. Families - 28/12/2019 Confirmed reviews ALL
« very nice experiance »

very nice experiance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Aik Families - 28/12/2019 Confirmed reviews ALL
« Short Vacation »

Check-In staff were warm and friendly. We got our request for early check in granted which was particularly nice because of the kids. They also had fun at the club house. Cleaning crew were excellent. Breakfast variety was reasonable. On the downside, I think the concierge were not so good. I made an airport taxi reservation with them and they almost made me miss my international flight as they didn't remember to keep a taxi for me during checkout and I had to wait almost 45mins with another 45mins to the airport. Left me rushing over everything. I think a Chinese cuisine was missing for a big resort like that. Maybe I couldn't find it or it was unavailable. Also prices of food was slightly overpriced compared to other resorts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Luxury Apartments. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Dubai The Palm, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

Neil B. Families - 23/12/2019 Confirmed reviews ALL
« Phenomenal »

No issues to address , quite simply the best holiday in living memory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at Sofitel Dubai The Palm. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Ramsey El Saarany Hotel Manager Sofitel Dubai The Palm

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