Mercure Kota Kinabalu City Centre 4 stars

Customer review rating 4.0/5 2,320 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Kota Kinabalu City Centre
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+ 24 Services

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Covered parking with 24/7 security

  • Apartments or Suites with one, two or three bedrooms with with kitchenette facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KOTA KINABALU INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya
Kota Kinabalu
88000
kota kinabalu
malaysia

Tel: +601548761881

Fax: (+60)1548761880

Check-in from 15h00

Check out up to 12h00

  • Penampang Union Transport :  City Centre Downtown

  • By plane

    KOTA KINABALU INTL At 10km / 6.21 miles - Shuttle paying

  • By boat

    JESSELTON PORT At 0.1km / 0.06 miles

  • By train

    NORTH BORNEO At 10km / 6.21 miles

GPS :5.9884179, 116.079614

Companies

  • ALLIANZ 0.5 km / 0.31 mi
  • AXA 1.0 km / 0.62 mi
  • ERNST & YOUNG 0.5 km / 0.31 mi
  • HSBC 0.5 km / 0.31 mi
  • KPMG 1.0 km / 0.62 mi
  • MEDICINA CLINIC 0.1 km / 0.06 mi
  • PETRONAS 10.0 km / 6.21 mi
  • QUEEN ELIZABETH 7.0 km / 4.35 mi
  • SHELL 5.0 km / 3.11 mi
  • XEROX 1.0 km / 0.62 mi
Companies

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Each room is equipped with W-Fi internet connection, flat screen TV, in-room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King Size bed and View

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Single beds and View

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

PHILEAS CAFÉ

Type of cuisine: Cafe

Our modern and trendy coffee counter welcomes all the guests at the main entrance of the hotel lobby. A favourite place to meet for specialty coffee and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Maupassant Restaurant

Type of cuisine: International

The trendy and modern restaurant offers International and Asian breakfast buffet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Compass Bar & Restaurant

Non contractual photo

Located on the rooftop next to the swimming pool, guests at COMPASS can have a light snack or drink while enjoying the sunset and our in-house music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,320 reviews

tripadvisor

TripAdvisor Rating 3.5/5

294 reviews

Great stay

Customer review rating 4.0/5

Neil Families - 23/11/2020 Confirmed reviews ALL

As always we found all the staff extremely helpful and at all times pleasant, nothing was too much trouble - the hotel is in an excellent location and walking distance to main shopping centre and ferry terminal

Comfortable stay

Customer review rating 4.0/5

Mohd I. E. Couples - 21/11/2020 Confirmed reviews ALL

The check in and out was seamless and the staff are friendly to help.

Satisfied

Customer review rating 4.0/5

Hamdan S. Business - 17/11/2020 Confirmed reviews ALL

Maybe because of PKPB, the situation a bit dull & hardly to obtain my dinner.

Customer review rating 4.0/5

Gloria Couples - 22/10/2020 Confirmed reviews ALL

call the reception few time but no pick up due to the hot shower not function well..called for room service which served 24hrs which is said by the reception also no pick up..since there is not many guest..the services was so poor..

Dear GLORIA J., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the respective departments have been notified and the appropriate measures were taken to address the issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Awesome stay

Customer review rating 4.0/5

Anonymous Families - 09/10/2020 Confirmed reviews ALL

Everything was complete

Good Stay

Customer review rating 4.0/5

L. T. Families - 07/10/2020 Confirmed reviews ALL

I always stay mecure when I stay sabah. The room and bed is great and I always had good sleep there.

Good stay and well located for us

Customer review rating 4.0/5

Charlie Families - 05/10/2020 Confirmed reviews ALL

We feel secured and safe with all the SOP been done by the hotel, the room was great, slept well. In term of cleanliness, im satisfied with it and felt comfort during our stay, the staff was good enough to allow us for extra checkout time. It means a lot to us. Thanks.

good stay

Customer review rating 4.0/5

William N. Couples - 02/10/2020 Confirmed reviews ALL

the staffs at check-in counter are very helpful and well trained.

Dark Room

Customer review rating 4.0/5

Afiq H. Business - 30/09/2020 Confirmed reviews ALL

Stayed at room 1020 i believe. Room was spacious but the lighting was not sufficient. View from room was not good at all. Decided to book promenade for another 3 days stay at KK, they offer breakfast for 2 pax with just 7rm different between the hotel price.

Dear AFIQ AIMAN BIN H., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Nice hotel

Customer review rating 4.0/5

Musnazri M. K. Couples - 29/09/2020 Confirmed reviews ALL

Room size just ok.. bathroom and toilet small.. front desk helpful.. wifi ok.. location good can walking distance to jeselton terminal.. problem : no car park provided. Need to buy car park coupon..

Attentive and helpful staff

Customer review rating 4.0/5

Azirah Friends - 28/09/2020 Confirmed reviews ALL

I stayed here for 3 nights. Staff at the door was very helpful in assisting us. F&B staff in cafe and bar was friendly too. Overall giving the rating based on your great treatment to us. Thank you.

Nice place to stay

Customer review rating 4.0/5

Rashidi Solo - 26/09/2020 Confirmed reviews ALL

Value for money...

Well located and mattres is very well

Customer review rating 4.0/5

Suhana Friends - 25/09/2020 Confirmed reviews ALL

Well done

Well located and mattres is very well

Customer review rating 4.0/5

Suhana Friends - 25/09/2020 Confirmed reviews ALL

Well done

Very comfortable

Customer review rating 4.0/5

Subramaniam R. Business - 23/09/2020 Confirmed reviews ALL

Enjoyed facilities especially the rooftop cafe. Only down side was no complimentary coffee or tea provided in room although there was a kettle. Not sure why this is. Had to go out for a quick coffee.

Good accommodations & helpful staff

Customer review rating 4.0/5

Farah Families - 23/09/2020 Confirmed reviews ALL

The room is so spacious & well prepped. The breakfast is served and sent to the room. This is very convenient for us as I would have much time to wake up and prepare myself in the morning. Thanks Mercure for the great hospitality ! ⭐️

Clean

Customer review rating 4.0/5

Magdalena Families - 21/09/2020 Confirmed reviews ALL

Thank you

Great stay!

Customer review rating 4.0/5

Waheeda Families - 21/09/2020 Confirmed reviews ALL

The staffs were very helpful and friendly. Loving how they entertain guests. Definitely will stay here again in the future!

Good stay

Customer review rating 4.0/5

Lamjari S. T. Couples - 20/09/2020 Confirmed reviews ALL

Everything ok

Nice Bed

Customer review rating 4.0/5

Faizal (. Business - 18/09/2020 Confirmed reviews ALL

The view is great and most of the utilities is new (very happy). Only the shower was small and my coffee was not available till requested (with proper SOP I don't see any problem with the complementary coffee. Starting the day with coffee in a Hotel is extremely an important experience.

Our most recent 20 reviews

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