Hotel - Mercure Kota Kinabalu City Centre
Mercure Hotel Mercure Hotel

Mercure Kota Kinabalu City Centre

3.5/5 277 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • KOTA KINABALU INTL
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59:00
    • Opening hours : Week-end 0:00 - 23:59:00

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALLIANZ0.5 km / 0.31 mi ERNST & YOUNG0.5 km / 0.31 mi KPMG1 km / 0.62 mi PETRONAS10 km / 6.21 mi SHELL5 km / 3.11 mi
AXA1 km / 0.62 mi HSBC0.5 km / 0.31 mi MEDICINA CLINIC0.1 km / 0.06 mi QUEEN ELIZABETH7 km / 4.35 mi XEROX1 km / 0.62 mi

Your meetings and events

Mercure Kota Kinabalu City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PRIVILEGE MEETING ROOM 95 m2 2 m 35 12 12 30 40
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each room is equipped with broadband internet, flat screen TV, in room safe, mini bar, hair dryer, IDD, cable channel and rain shower

  • 310 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.0/5 ALL Rating 2,164 reviews

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 277 reviews
Anonymous Business - 11/02/2020 Confirmed reviews ALL
« Not the best accor hotel »

Executive rooms are on the lower floors for some reason. I asked for a room on a high floor,away from the lifts ,with a sea view and was given floor 6 right next to the lift ,facing the road! Changed the following day. No door on the shower, nowhere to hang anything in the bathroom,particularly wet swimming things. Free drink was a soft drink. Free mini bar consisted of a coke,sprite and 100plus. Virtually no beds around the swimming pool. Free mock tails never materialised. Bar staff didn’t seem to no what they were. No diet drinks available at the bar. Nowhere to put book,glasses etc by the side of the bed as a lamp took up all the space on the bedside table. According to my booking the Mercure would give us a special gift! Shall I go on?!

Emma Couples - 09/02/2020 Confirmed reviews ALL
« Good location, fair service, clean room. »

We stayed for 2 nights at Mercure. Everything was close enough by foot. The room was fairly clean and nice. All staffs were very helpful and friendly. We had such a great time here.

Pat F. P. Families - 06/02/2020 Confirmed reviews ALL
« Well located, friendly staffs »

Booked 3 rooms with 2 bedded room. Message to request 3 rooms in the same was well handed by Haszuril Morshidi the reservation manager. Appreciate a lot. The staffs are friendly and always smiling. Housekeeping slow when i requested for extra pillows was only given after a day and also after 3 calls to reception as no one answer my call at housekeeping. Lack of body shampoo rack in the shower area and no hooks in the bathroom. Overall , good location for shopping and finding food and cleanliness very well maintained.

Anonymous Friends - 05/02/2020 Confirmed reviews ALL
« Lousy »

Not a 4 star status. No windows rooms!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRISHNA K., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do have rooms with windows in a higher room category available upon request and is subject to availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Paul Couples - 05/02/2020 Confirmed reviews ALL
« Great stay! »

The staff was wonderful, great location, the amenities were good and the bed was extremely comfortable.

Wayne Couples - 05/02/2020 Confirmed reviews ALL
« Good stay »

Room was large, clean. The restaurant at the top has good food, (especially local food, which taste as good as the recommended food outside) and coffee location is also excellent

Edward C. Couples - 04/02/2020 Confirmed reviews ALL
« Great place for a quick KK visit »

weekend visiting relatives in KK, easy parking in front of the hotel. Room nice and large, only issues were (1) we only found out at check-out that the drinks in the fridge were complimentary and (2) the shower drain was partly blocked. Otherwise, great.

Amira Couples - 04/02/2020 Confirmed reviews ALL
« Well located »

Location was good, unfortunately the rooms were poorly soundproof, we could hear everything other guests/staffs do. Shower room was not properly drained due to imbalanced flooring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NUR AMIRA M., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Hoo C. P. Families - 04/02/2020 Confirmed reviews ALL
« Good location »

The hotel location is good, though the front car park risks bird poo all over the car, and the shielded car park is limited. The online request for high floor, upon check-in was informed that high floor was for group booking and the requested executive suite is available on the 3rd floor. No problem with that, but the problem is Room 309 can smell the breakfast restaurant kitchen as early as 4am. Overall the staff and receptionists are friendly and helpful, truly appreciate that. We also like the sea view from the rooftop swimming pool and bar area.

Chl82 Friends - 02/02/2020 Confirmed reviews ALL
« Good stay »

Rooms are spacious and the rooftop bar and pool has amazing views. Staff are also friendly.

Khaled Solo - 31/01/2020 Confirmed reviews ALL
« Location was great and love the the stay »

Felt like home . My kids were really happy. Very clean well maintained. Staff really nice and helpfully. I would visit you again.

Yulia R. N. B. Y. Business - 31/01/2020 Confirmed reviews ALL
« Well located »

I'm not happy upon checked in, i did asked FO staff if my room not ready..I'm willing to wait due to understand that check in time at 1500hrs..but FO staff willing n told me room are ready..at first I'm impressed..but at the end..i went up to floor..the room are still in Vacant Dirty...while HK maid just started to clean the room. Please improved your service as international brand this shouldn't be happened...!! And, i had to bring my own luggage as no one concierge are offering me to help..I'm tired due to early morning flight flew from KL..and just seating at the foyer room while waiting the room ready..!! What are the bad experiences..please improve!

Our hotel has responded to the review
Our hotel has responded to the review

Dear YULIA RESPA NANDA Y. ADNAN, Thank you for taking the time to tell us about your experience the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on the room delay and miscommunication from our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Trevoulin G. Couples - 30/01/2020 Confirmed reviews ALL
« Great location and warm staff »

Was very pleasant and comfortable to stay at from beginning to end. Really loved it. Clean room 5 stars. Great staff. Amazing pool and food.

Elly C. Couples - 29/01/2020 Confirmed reviews ALL
« Clean room »

It was one of the most relaxing stays I've had in KK. The front desk staff are accommodating, the room is spacious and clean, and it's convenient to all the scenic spots in the city. The basic kitchen is a plus point!!

Jerome Z. Families - 29/01/2020 Confirmed reviews ALL
« Not very helpful front desk »

No parking ticket available. Front desk just told me to get from Gaya street and I have no idea where the hell is Gaya street. Got a summon for that.

L. Friends - 29/01/2020 Confirmed reviews ALL
« Well located »

Noise-always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YOONGYU L., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies with regards to the noise issue. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Rj Friends - 28/01/2020 Confirmed reviews ALL
« 2nd time staying at Mercure KKCC »

It's good to see that service have improve from my last trip. Staff are helpful and look more energetic

Tomas Friends - 28/01/2020 Confirmed reviews ALL
« Ok. »

Helpful staff and relatively clean. Bathroom was weird (toilet the most; you could hear one even breathe while doing the job in the restroom!!).

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOMAS K., Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Professor D. C. W. F. Business - 27/01/2020 Confirmed reviews ALL
« good location with big room and space »

good amenities, good service by staff, friendly staff at front counter. Good listener and quick response to customers request. Head of staff make good decisions to solve problems. Applaud them for that.

Finy M. Friends - 26/01/2020 Confirmed reviews ALL
« Nice room and view »

Enjoy and satisfied with the service overall

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