Mercure Kota Kinabalu City Centre 4 stars

Customer review rating 4.0/5 2,305 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Kota Kinabalu City Centre
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+ 23 Services

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Covered parking with 24/7 security

  • Apartments or Suites with one, two or three bedrooms with with kitchenette facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KOTA KINABALU INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya
Kota Kinabalu
88000
kota kinabalu
malaysia

Tel: +601548761881

Fax: (+60)1548761880

Check-in from 15h00

Check out up to 12h00

  • Penampang Union Transport :  City Centre Downtown

  • By plane

    KOTA KINABALU INTL At 10km / 6.21 miles - Shuttle paying

  • By boat

    JESSELTON PORT At 0.1km / 0.06 miles

  • By train

    NORTH BORNEO At 10km / 6.21 miles

GPS :5.9884179, 116.079614

Companies

  • ALLIANZ 0.5 km / 0.31 mi
  • AXA 1.0 km / 0.62 mi
  • ERNST & YOUNG 0.5 km / 0.31 mi
  • HSBC 0.5 km / 0.31 mi
  • KPMG 1.0 km / 0.62 mi
  • MEDICINA CLINIC 0.1 km / 0.06 mi
  • PETRONAS 10.0 km / 6.21 mi
  • QUEEN ELIZABETH 7.0 km / 4.35 mi
  • SHELL 5.0 km / 3.11 mi
  • XEROX 1.0 km / 0.62 mi
Companies

Your meetings and events

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Each room is equipped with W-Fi internet connection, flat screen TV, in-room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King Size bed and View

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Single beds and View

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Compass Bar & Restaurant

Non contractual photo

Located on the rooftop next to the swimming pool, guests at COMPASS can have a light snack or drink while enjoying the sunset and our in-house music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,305 reviews

tripadvisor

TripAdvisor Rating 3.5/5

293 reviews

Very comfortable

Customer review rating 4.0/5

Subramaniam R. Business - 23/09/2020 Confirmed reviews ALL

Enjoyed facilities especially the rooftop cafe. Only down side was no complimentary coffee or tea provided in room although there was a kettle. Not sure why this is. Had to go out for a quick coffee.

Good accommodations & helpful staff

Customer review rating 4.0/5

Farah Families - 23/09/2020 Confirmed reviews ALL

The room is so spacious & well prepped. The breakfast is served and sent to the room. This is very convenient for us as I would have much time to wake up and prepare myself in the morning. Thanks Mercure for the great hospitality ! ⭐️

Clean

Customer review rating 4.0/5

Magdalena Families - 21/09/2020 Confirmed reviews ALL

Thank you

Great stay!

Customer review rating 4.0/5

Waheeda Families - 21/09/2020 Confirmed reviews ALL

The staffs were very helpful and friendly. Loving how they entertain guests. Definitely will stay here again in the future!

Good stay

Customer review rating 4.0/5

Lamjari S. T. Couples - 20/09/2020 Confirmed reviews ALL

Everything ok

Nice Bed

Customer review rating 4.0/5

Faizal (. Business - 18/09/2020 Confirmed reviews ALL

The view is great and most of the utilities is new (very happy). Only the shower was small and my coffee was not available till requested (with proper SOP I don't see any problem with the complementary coffee. Starting the day with coffee in a Hotel is extremely an important experience.

Good stay..

Customer review rating 4.0/5

Izla Families - 16/09/2020 Confirmed reviews ALL

Although its a short vacation.. But its a new experience to stay in this place at 16 floor.. Love the view.. Good SOP.. The staff also very friendly.. Keep a good job..

dissatisfied

Customer review rating 4.0/5

Kenneth Couples - 14/09/2020 Confirmed reviews ALL

staff not friendly enough. the bed was smelly. water comes out from the toilet causing the floor wet

Dear KENNETH PAK HOW Y., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the toilet issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Good and nice place to sleep

Customer review rating 4.0/5

Abul Friends - 14/09/2020 Confirmed reviews ALL

Omg i very like this hotel everything is near where you want to go

Nice view

Customer review rating 4.0/5

Anonymous Friends - 13/09/2020 Confirmed reviews ALL

Get to choose view ❤️

Room was ok, but...

Customer review rating 4.0/5

Mw Couples - 12/09/2020 Confirmed reviews ALL

I know Mercure is not the top notch, but I expected a little bit more. First of all the room was nice and clean and the bed was comfy. The interior was a bit weird, especially the open toilet that leaves no privacy, and the strangely positioned mirrors, pictures and lamps that makes you want to redecorate the room during your stay. A lot went wrong during our short stay. When we checked in at night, we were tired and just wanted to go to bed. We arranged a late check out for 2pm the following day, since we had some things to do during the morning. Instead of a king size double bed, which I've booked, we walked into a room with twin beds. That room had a closed bathroom btw. We had to go back down to the reception to change our room. In the morning I realised there was no coffee, only mugs, water and a kettle, so I asked for some coffee on the phone. It took quite a while until the room service arrived (I almost gave up and went for a shower). The guy gave me a bag with 2 sachets of tea, sugar and creamer, but only one sachet of coffee (the only thing I've asked for). We went to the city in the morning, and at 1pm I received a call from the hotel, asking if we would extend our stay, because room service found "some items" in our room. These "items" were our luggage, and they were still in the room because we've arranged a late check out for 2pm. Not only that, but I turned on the do not disturb sign, which was clearly ignored by the staff. I honestly don't think I would book Mercure again. There are a lot of other good hotels in town.

Dear MARC W., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Location of pool just nice.. beautiful pictures taken.. but pool to small.. kids frustrated didn't get to enjoy it coz of the SOP MCO..

Customer review rating 4.0/5

Hartini R. Families - 10/09/2020 Confirmed reviews ALL

Nice stay.. enjoyed it..

We stay at the whole 22nd floor

TripAdvisor rating 3.5/5

Danny F 10/09/2020 TripAdvisor review

8/9/2020 evening 6pm I come back from keningau and recheck in to stay one more night. I ask the person who check in for me(very sorry you are so kind and patient enough but I forget to write down your name)I ask where to see the beautiful sunset. She say 22nd floor is one of the best view...! Thanks a lot to allow me have a good memory about your hotel..... it’s really beautiful to stay in room 2210 and I know have family 2/3 rooms apartment with balcony. The service is with full of human feeling, Care and loves. I appreciate the stay heee. Thansk a lot

Comfy bed and clean room

Customer review rating 4.0/5

Anonymous Friends - 07/09/2020 Confirmed reviews ALL

Comfy bed, clean room, easy access.It’s my second stay with Mercure but it’s very hard to get late check out from reception, compared to Hyatt Regency KK, their service always satisfying you can get late check out until 2-3 pm without extra charge but Hyatt always fully booked, so I stayed with Mercure. Need to improve customer service

Not a pleasant staycation

Customer review rating 4.0/5

Yunyun Couples - 07/09/2020 Confirmed reviews ALL

It’s Difficult to get a car park. We expect a 4 star hotel will provided more toiletries. But a 3 star hotel was much better for that. The toilet is not clean enough. The shower was broken a little bit.

Dear A. H., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies on the toilet cleanliness and shower issue. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

superb accommodation

Customer review rating 4.0/5

Nor R. Families - 06/09/2020 Confirmed reviews ALL

staying was nice, the staffs are friendly, checkin checkout smooth..2bedrooms suite well fitted my siblings. rooms n toilet are clean, kitchenette provided but we did not cook coz no time and had request for room service. first night's hotel provided us complementary cakes, fruits n soft drinks.. the only disappointment was the parking..if want to stay in this hotel better booking grab no need to rent a car.. but overall im satisfied customer

very good location

Customer review rating 4.0/5

Azinah B. M. T. Families - 06/09/2020 Confirmed reviews ALL

the hotel room was very clean but the water in the kitchen sink was not as heavy

Good staff and helpfull

Customer review rating 4.0/5

Mohd S. Business - 03/09/2020 Confirmed reviews ALL

Good

Unsatisfied related to incident happened (sliding glass door broken and shattered at shower room)

Customer review rating 4.0/5

Siti F. Families - 03/09/2020 Confirmed reviews ALL

Bad review: 1. I’m really unsatisfied due to incident that happened to us, your hotel unable to meet our request related to our injured due to your sliding door glass at shower broken! The concluded investigation was ridiculous. If we die or have serious injuries during that incident , is Your team management still will not compensate and responsible To us ? Please check it briefly. Your property is not safe. Your hotel statement “ Your safety & comfort are our utmost priorities” , I don’t think your hotel are safe. If the VVIP was injured, did your team management still conclude that the VVIP “was caused due to the glass door being utilized in a manner“!? This is unfair solution! Good thing: 2. However thanks to team that care of us during the incident, I’m appreciate it.

Dear SITI F. SIDEK, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to take this opportunity to convey to your good self that we have treated the investigation of this incident with the highest priority as requested. We have reviewed the incident and have concluded it was caused due to the glass door being utilized in a manner resulting in the glass shattering during the course of your stay with us in the shower area – in this instance we are unable to meet your requests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Nice

Customer review rating 4.0/5

Mohd A. B. M. S. Business - 02/09/2020 Confirmed reviews ALL

Nice to stay..comfortable

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