Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 2,465 reviews

ALLSAFE approved hotel

Information message

Mercure Kota Kinabalu City Centre
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+ 23 Services

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Apartments or Suites with one, two or three bedrooms with with kitchenette facilities

Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya
Kota Kinabalu
88000 kota kinabalu

Fax: (+60)1548761880

Check-in from 15h00

Check out up to 12h00

  • Penampang Union Transport:  City Centre Downtown

  • By plane

    KOTA KINABALU INTL At 10km / 6.21 miles - Shuttle paying

  • By boat

    JESSELTON PORT At 0.1km / 0.06 miles

  • By train

    NORTH BORNEO At 10km / 6.21 miles

GPS:5.9884179, 116.079614


  • ALLIANZ 0.5 km / 0.31 mi
  • AXA 1.0 km / 0.62 mi
  • ERNST & YOUNG 0.5 km / 0.31 mi
  • HSBC 0.5 km / 0.31 mi
  • KPMG 1.0 km / 0.62 mi
  • MEDICINA CLINIC 0.1 km / 0.06 mi
  • PETRONAS 10.0 km / 6.21 mi
  • QUEEN ELIZABETH 7.0 km / 4.35 mi
  • SHELL 5.0 km / 3.11 mi
  • XEROX 1.0 km / 0.62 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 50 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Each room is equipped with W-Fi internet connection, flat screen TV, in-room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,465 reviews

TripAdvisor Rating 3.5/5

296 reviews

Good stay & happy

Customer review rating 5.0/5

Azura K. Families - 29/11/2021 Confirmed reviews ALL

Thank you good service

Perfect location, clean rooms, large 2 bedrooms

Customer review rating 5.0/5

Abir Friends - 28/11/2021 Confirmed reviews ALL

The staffs are friendly and helpful. Rooms are clean and spacious. The view from the balcony was magical with sea view and Jesselton Port. Parking spots are plenty. Walkable to Gaya street Sunday market. Overall, we enjoyed our stay!

Good stay

Customer review rating 4.5/5

Anonymous Families - 28/11/2021 Confirmed reviews ALL

It is well located which is easier to get an e-hailing and also affordable.

Nice Clean and verry comportable place to stay

Customer review rating 4.5/5

Mac Families - 28/11/2021 Confirmed reviews ALL

Highly Recommended friendly staff clean area wonderful ambiance good service house keeping

Good stay

Customer review rating 5.0/5

Evonne Couples - 27/11/2021 Confirmed reviews ALL

The place was good.. Appreciated all the hospitalities.. Except that, the essentials like tooth brush was not replaced.. Overall, it still ok..

Satisfied stay

Customer review rating 5.0/5

Haslina B. N. H. Couples - 27/11/2021 Confirmed reviews ALL

My husband and i extremely satisfied with the room, the pool and the hotel location. Such a friendly staffs, overall excellent services, highly recommended, two thumbs up

It was a good stay

Customer review rating 2.5/5

Anonymous Solo - 25/11/2021 Confirmed reviews ALL

- The toilet and shower design need to be renovated as it's a transparent toilet and shower. Guest is not comfortable when using the toilet and the shower as the person outside of it can see the silhouette. - Mercure KK should have their own car park that doesn't share with DBKK - The phone needs to be improved as when I want to use the phone to call concierge, the phone did not function. - The cafe at level 25 needs to be moved to level 1 as it is uncomfortable to have a cafe next to the guest's swimming pool.

Very nice

Customer review rating 4.0/5

Nelco Couples - 23/11/2021 Confirmed reviews ALL

It was great..only for parking car

Good stay

Customer review rating 4.5/5

Katy Families - 23/11/2021 Confirmed reviews ALL

near KK City

Pleasant n staffs r helpful, friendly

Customer review rating 4.0/5

Jeff Solo - 23/11/2021 Confirmed reviews ALL

Room well kept n maintained, clean. Average is satisfied n feel good. Recommended to friends which will come for leisure tour soon.

Well located.

Customer review rating 4.0/5

Wiwin Business - 21/11/2021 Confirmed reviews ALL

Easy to checkin and checkout. Hotel staff very helpful and polite. Room very well maintained. The food little bit disappointing but ok la, need little bit improvement. The lobby in my personal opinion little bit dark and moody. Overall nice places toe stay, will recommend to my colleague, TERBAIK.

Excellent value-for-money

Customer review rating 5.0/5

Ahmad R. I. Business - 20/11/2021 Confirmed reviews ALL

Excellent hotel, stayed here many times

room condition

Customer review rating 2.0/5

Mohd R. A. M. Business - 17/11/2021 Confirmed reviews ALL

room had bad smell. for toilet, its clogged. please improve room condition.

Clean and well located hotel

Customer review rating 3.5/5

S. W. H. Business - 16/11/2021 Confirmed reviews ALL

Hotel room is big, but toilet and bathroom is separated make it very narrow to move around. In addition, room has no view. Meanwhile, breakfast is tasty and view at the restaurant is good. Overall, it is okay to stay.

Generally okay

TripAdvisor rating 3.0/5

liongyu88 Business - 24/10/2021 TripAdvisor review

The hotel not well prepared for the coming surge of occupancy. The hotel own’s parking not available and had to use public parking. Due to the prime location, it is even harder to secure a parking while staying with the hotel. Room’s sewage having bad odor due to long time not occupied. The occupancy will get higher and higher, I hope the hotel is well prepared for it. Before they having their own parking, I will not be coming back because it is frustrating to worried about parking space and parking ticket


TripAdvisor rating 1.0/5

goseewrite7 13/10/2021 TripAdvisor review

Dear Mercure Hotel Kota Kinabalu, This is my first time staying at your hotel. The booking was made via All Accor apps, your official apps I believed. My booking was SUPERIOR ROOM WITH 1 KING SIZE BED AND VIEW. After the booking was made, I make a call to this hotel to confirm my room availability and requested for Sea View. Upon checking in, with not so welcoming vibrant from the front desk, I went up to the given room. Surprisingly, the room is Twin Bed room! Hence, I called the reception and my call was attended by Rizuan. He seems aware that the room given was not as per my request and he proposed to combine the bed. He explained that there was customer who will request to combine the bed instead. I insisted to get King bed and he agreed to give me the room as per my booking but with garden view. Is this hotel is fully occupied until there was no King bed room with sea view? I would like to suggest for Rizuan to attend customer service training course as the way he handle the situation will only makes things worst! Anyway, I would like to express my appreciation to Evyrina, the Compas waitress for an excellent superb accommodating service. She handled my situation very professionally when I found out there is “hair” in my omelette. Anyway, the bed and pillows are comfortable. Room? Small. Toilet? Small. Please check air conditioning at room 1205. I think it’s time to service it. And for that, I gave you 1 star rating. That stay, will be my 1st and last stay at Mecure Hotel Kota Kinabalu. It’s not worth my money.

Dear Farrah Ann, First and foremost, we would like to thank you for your time to share us a feedback here as it gave us the opportunity to ascertain our consistency in services quality. Please accept our most profound apologies for the unpleasant experience you faced during your stay. Rest assured that team members concerned have been addressed regarding on your feedback. We sincerely hope that this experience does not keep you from staying from with us again as we hope to welcome you back to Mercure Kota Kinabalu City Centre. Once again, we appreciate your time in sharing your experience and hoping that we have the opportunity to restore the confidence with Mercure Kota Kinabalu City Centre! Regards, The Mercure Team

We stay at the whole 22nd floor

TripAdvisor rating 5.0/5

Danny F 10/09/2020 TripAdvisor review

8/9/2020 evening 6pm I come back from keningau and recheck in to stay one more night. I ask the person who check in for me(very sorry you are so kind and patient enough but I forget to write down your name)I ask where to see the beautiful sunset. She say 22nd floor is one of the best view...! Thanks a lot to allow me have a good memory about your hotel..... it’s really beautiful to stay in room 2210 and I know have family 2/3 rooms apartment with balcony. The service is with full of human feeling, Care and loves. I appreciate the stay heee. Thansk a lot

Dear Danny F, Thank you for sharing your valuable experience staying with Mercure Kota Kinabalu City Centre. We are delighted to learn that the sunset view from our room had left you a wonderful memory with Mercure Kota Kinabalu City Centre. At the same time, it is also our privilege to know that our hospitality and services has provided you with a wonderful impression. Rest assured that your compliments will be share to our team for encouragement, motivate us to move further along this journey. Once again, thank you for the positive feedback and we definitely look forward for your next visit to Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team

Great location, service let it down

TripAdvisor rating 3.0/5

kaygalbraith 16/08/2020 TripAdvisor review

Hi You have a great location and the view from the room great, there are several things that could be improved: - house keeping was non existent, I think only one room got serviced once in the days that were there. Had to request additional items but they still didn't arrive, had to go to reception to get more toilet paper - breakfast - needed to order breakfast for an earlier start one day. Cost was MYR35 no matter what you got. That is very overpriced for a continental breakfast. I asked at the time and was told it is a flat rate no matter what you have. Not good money for value - bar snacks - it would be great if you had some snacks to have with a drink in the roof bar. Great venue but would stay longer if you had something light to eat. Even potato chips or nuts, with something like satay sticks even better. Staff were friendly and helpful when we did interact with them, especially the team in the roof bar. Thanks Kay

Dear kaygalbraith, Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. We sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We are very sorry to hear about the inconveniences you experienced during your recent stay with us. Your feedback have been reported to the relevant heads of departments for them to review the current perfomance, and to find solutions to improve on them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Great recognition.. upgraded with best view

TripAdvisor rating 5.0/5

Nadine N Business - 29/07/2020 TripAdvisor review

The 1 bedroom apartment was great.. great sunset view . The top floor cafe very nice. Good concept. Very good service .. clear and stunnibg views, food also delicious. Overall is great place to stay, although mco had its lkmitions on services.. mercure KK shines.

Dear nadj888, Thank you for taking the time to share your experience with us following your recent visit to Mercure Kota Kinabalu City Centre. We are thrilled to read you had a positive stay with us and hope to shine again when you visit us in future. Stay safe always. Sincerely, The Mercure Team

Spacious one bedroom suite but not ideal if you have car

TripAdvisor rating 4.0/5

Lawneoh 24/07/2020 TripAdvisor review

Got complimentary upgrade to one bedroom suite. Very spacious and comfortable. Thanks for the birthday cake too. Restaurant next to pool on 25th floor has stunning sunset view. Overall it was quite a pleasant stay. Especially now they don't have many overseas tourist. Hotel is located near to Jesselton Pier, no hotel parking and please be reminded parking at public parking start from 8am...not like other states from 8:30am. And during weekdays it's pretty hard to have a lot in front of the hotel.

Dear Lawneoh, Thank you for taking the time to share your feedback with us. We thank you for your support and hope we will have the pleasure of serving you again in the near future. Stay safe. Sincerely, The Mercure Team

Our most recent 20 reviews

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