Mercure Tbilisi Old Town

Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 467 reviews

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Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

Telephone +995 32 200 60 60

Fax +995 32 200 61 61
  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS:41.688594, 44.8134

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 50 

attendees

  • m / m²
  • ft / sq ft
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  467 reviews

TripAdvisor Rating  4.5/5  579 reviews

Certificate of excellence 2022

Best Hotel in Tiblisi

TripAdvisor rating 5.0/5

Kparmar14 TripAdvisor review

The ladies run this hotel. From reception to bar, the ladies are doing a wonderful job. Mariam at front desk with her good English provides a rescue to all tourists. Very helpful and pleasant. Their sky bar is a must visit.

Great staff and felt very welcomed

Customer review rating 5.0/5

Peter R. Solo - Confirmed reviews ALL

Over my two weeks stay at the hotel I felt very welcomed by all the stuff from the cleaners up to management. The location of the hotel is perfect for sightseeing around the old town.

Dear Peter R., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Great Night Sleep

Customer review rating 4.5/5

S D. C. Business - Confirmed reviews ALL

A fantastic property with great beds!

Dear Sean C.,(Mr. Shota) We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Will be waiting for you in September. Sincerely, Erdogan Sahin General Manager

Not great hotel to stay

TripAdvisor rating 3.0/5

Evi K TripAdvisor review

We are two girls traveling in Georgia and this was supposed to be our night in Tbilisi and the last hotel to explore more of the old town. Everything seem to be off from the start.. 1. there is no one there to help with a luggage and there are lots of steps or a very steep rump to get to reception. At the reception we were informed that Mercure chain does not provide concierge assistance. So if you are a girl traveling thats a challenge.. also, its just something wrong when there is a lot of men staring you down how you try to navigate your luggage without any help offer. 2. The hotel is located just off the main road. And somehow at this particular place it felt unsafe to exit the hotel, catch a taxi or cross the road. 3. Rooms were lovely and clean and just as described on the website. 4. Staff was reasonably nice. Felt bad for the reception lady as she seemed to be the only one that does all the heavy lifting. 5. The most important point for us was.. so many staring men! I've traveled in Georgia but never felt so uncomfortable and unsafe.. the men (staring you down) were gathered in all of the common areas that made us uncomfortable to relax with a cuppa. With all that... on one hand its a standard Mercure hotel that is clean and reasonable, and on the other hand- the strange vibe there as if we were napping at the Central Station - we've decided to forfeit our night in there and move to the other hotel we've stayed before in Tbilisi. And we were relieved to move out!

Dear Evi, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. For any support FEEL FREE to contact with me directly. Sincerely, Erdogan Sahin General Manager

Well located

Customer review rating 4.0/5

Venkata V. Business - Confirmed reviews ALL

Pretty good

Dear Venkata suryasatyaramakrishna B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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Other web-users rate our hotel

  • 179 reviews 9.7/10 Location
  • 203 reviews 8.3/10 Room
  • 273 reviews 9.1/10 Service
  • 11 reviews 1.5/10 WiFi
  • 105 reviews 9.6/10 Cleanliness
  • 90 reviews 8.9/10 Food
  • 68 reviews 8.6/10 Breakfast
  • 31 reviews 8.9/10 Value

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