Mercure Tbilisi Old Town 4 stars

Customer review rating 4.7/5 2,163 reviews

ALLSAFE approved hotel

Mercure Tbilisi Old Town
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+ 19 Services

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TBILISIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Well-being
Business services
  • 1 Meeting room(s)
  • Self service business centre
Information message

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 tbilisi
georgia

Tel: +995322006060

Fax: (+995)32/2006161

Check-in from 14h00

Check out up to 12h00

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS :41.688594, 44.8134

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Day light

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Non Smoking Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 17 / 183 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Standard Double Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Standard Twin Room with twin bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Superior Double Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Deluxe Privilege Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks
Rooms

Our restaurants and bars

ASADO Steakhouse

Type of cuisine: International

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Our bar serves cocktails, light snacks, drinks, draft beer

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY7 Terrace & Lounge Bar

Non contractual photo

SKY7 Terrace & Lounge Bar is a place where you are able to enjoy your evenings with a variety of drinks and blended European cuisine. Amazing views and super drinks makes you feel good and relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,163 reviews

tripadvisor

TripAdvisor Rating 4.5/5

511 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Amazing hotel

Customer review rating 5.0/5

Bouthaina Families - 07/04/2021 Confirmed reviews ALL

I was impressed with the hotel cleanliness, staff courtesy, good breakfast and good food.i live in dubai and i don't need to tell you how high the standards are of their hotels and staying with you was no different.the room was spotless, the cleaning was immediate The only bad thing was the pillows that need really changing bcs they are old and the room service menu that is extremely limited The prices were very fair for such a hotel And the staff is extremely professional I interacted before coming with mariam the front office manager who was the sweetest. Such a beautiful lady inside out and also i interacted with kathia and levani, both are extremely helpful nice and efficient. The hotel must be proud to have such a professional manpower. Even at the breakfast, the staff was spotless We will definitely come back

Dear Bouthaina B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Levan and Khatia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent staff which made my stay worry FREE

Customer review rating 4.5/5

M. T. Business - 18/03/2021 Confirmed reviews ALL

Really good staying experience thanks to the staff especially reception Employee named Khatia who helped me with solving car troubles and finding assistance with a lot of patience and professionalism.

Dear Maurice T., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Best Hotel in Tbilisi - All Aspects 100% 5/5

Customer review rating 5.0/5

Di Z. &. L. Z. Couples - 13/03/2021 Confirmed reviews ALL

Mercure Tbilisi Old Town is THE BEST hotel in Tbilisi from all aspects. I would definitely come back and stay at this hotel again and will recommend it to everyone who will visit Tbilisi. - Service: From reservation, front office, housekeeping to restaurant, all staffs are super professional, helpful without hesitation, exceeding your expectation, answering all questions in 1 minute, and solving your concern to satisfy you 100% (ie. room upgrade and personalized amenity on special occasions, discount on local F&B items, served special fresh food when missing breakfast time, answered all kinds of questions related tourism) THANK YOU Mariami, Giorgi & Natia at front office, you made us miss Tbilisi! - Location: Close to everywhere, walkable distance to major tourist attractions - Parking: Reserved on-site free parking with security door and easy access - Food: Delicious local and international food: Salmon and Beef stew are amazing! Big portion compared to any restaurants - Price: Most valuable hotel in 4-star category but with 5-star service and location - Room: New, clean, comfy, and bright - Hygiene: Great preparation for Covid protection: free PPE bag in the room every day (with mask, sanitizer, and tissue) only hotel who did this among my 8 days in Georgia Overall, 5/5, 100 scores for sure and make Tbilisi a memorable place to visit again in the future.

Dear Di Z., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

good location if you are fan of the old city

Customer review rating 4.0/5

Anonymous Business - 06/03/2021 Confirmed reviews ALL

Annie , you brought joy to our faces every day even Covid crisis is making private and business life dark . Thanks for your hospitality, help , smile and the beautiful English . "Yes I do":)) The lady in black at the restaurant was the most arrogant and bad mannered person i have ever met . i happy not to know her name .

Dear A., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Well located.

Customer review rating 4.0/5

Mariana Business - 02/03/2021 Confirmed reviews ALL

Really poor Wi-Fi connection.

Dear Mariana, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. Definitely WIFI will be check, Sorry for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Really nice to access the restaraunt

Customer review rating 5.0/5

Tilisee Couples - 02/03/2021 Confirmed reviews ALL

Overnight stay so we could enjoy restaurant

Dear Rick S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Brilliant Accomodation

Customer review rating 5.0/5

A.s Couples - 12/12/2020 Confirmed reviews ALL

Highly recomended the Mercure Old Tbilisi. Interior super, beautiful nature and good service agreement between us.

Dear Aleksandre, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good stay

Customer review rating 5.0/5

Mike Solo - 20/09/2020 Confirmed reviews ALL

Very helpful staff everything was perfect

Dear Ahmed B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Customer review rating 4.0/5

David Solo - 05/09/2020 Confirmed reviews ALL

Hotel was empty but excellent service from all staff. Particular mention for Annie on reception who was exceptional particularly spending so much time helping me with my train ticket!

Dear David, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Annie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located and Good stay

Customer review rating 4.5/5

Juan M. F. Business - 19/07/2020 Confirmed reviews ALL

The service is very fast, the facilities are very comfortable and the location is perfect in the city.

Dear Juan Manuel F. Millan, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located

Customer review rating 5.0/5

Vitaly S. Business - 06/04/2020 Confirmed reviews ALL

I want to say a Big Thank you! Great cozy atmosphere, great team!Excellent attitude from the staff, starting from the reception, security staff,maids and of course the kitchen staff.A Special Thank You! To the chef! I recommend it to everyone!

Dear Vitaly, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. PS.We are sorry for our limited service during your stay while we were on a extraordinary period because of current situation. Sincerely, Erdogan Sahin General Manager

Pleasant Stay

TripAdvisor rating 5.0/5

raedalkhater Family - 16/01/2020 TripAdvisor review

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent service

TripAdvisor rating 5.0/5

mnetfa63 Business - 28/11/2019 TripAdvisor review

he hotel is in a very good location .food is so good excellent Breakfast.the Room is very clean and very comfortable. Staff so friendly and helpful .Special thanks to Anne and the duty manager they made my stay more comfortable

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great place to stay

TripAdvisor rating 5.0/5

Joseph H Couples - 06/10/2019 TripAdvisor review

The accommodations, restaurant, and service were excellent. The location was perfect to tour the Old Town and for transportation. Excellent views of the Monastery and the river. Close to the bazaar and park.

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

the staff ruined it all

TripAdvisor rating 3.0/5

bibiNfifi Couples - 20/08/2019 TripAdvisor review

Stayed for 2 + 4 nights , everything from room to location of the property was nice but its the human interface requires a serious look in . The reception team not well informed , the housekeeping not very diligent - doesn't clean the dustbins everyday , doesn't replenish tea bags and finally the room service is the one who doesn't understand what you order and argues with the guest .

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Great first trip to Georgia

TripAdvisor rating 5.0/5

Edward K Business - 24/06/2019 TripAdvisor review

Great hotel and great staff....good food..I'd suggest being able to order food on the menu served at the roof top bar/restaurant on the main floor restaurant as well... AC was a bit of an issue..room never cooled on very hot days....even though someone attempted to remedy it...nonetheless...I would stay at the hotel again!

Dear Edward, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Very good location and infrastructure

TripAdvisor rating 4.0/5

Estelle2105 Couples - 14/06/2019 TripAdvisor review

The hotel is only one block from busy Tbilissi downtown where you have a variety of wine bar and restaurant. The rooftop is nice to have a drink and watch the sunset. The breakfast is generous. The room was perfect, and we appreciated the possibility of an early check-in. Great massage list. We really enjoyed our stay.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Blissful stay in Tbilisi old town

TripAdvisor rating 5.0/5

Nasim A Solo travel - 10/11/2018 TripAdvisor review

An extremely pleasant and satisfying 3 night stay. What made it so special ? The approach and attitude of the staff, together with the comfort and cleanliness of the hotel. A bright and well lit spacious room with all the amenities, and of course an unrivaled location, just steps from the charming Old Town, with excellent choice of restaurants, a river across the road, lined with trees and great walking areas over the iconic bridge ... a great vantage point for capturing some memorable photos. .

Dear Nasim, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Perfect !!

TripAdvisor rating 5.0/5

614franck Business - 25/11/2017 TripAdvisor review

Good location, professional and cool employees. Nice roof top SKY 7 bar with large choice of cocktails, wines and food. 👍🏻 Various Choice Breakfast as well. Spa with saune and hammam I strongly recommand this nice hotel !!

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good service with an excellent location

TripAdvisor rating 4.0/5

Zhiandyc Solo travel - 12/10/2017 TripAdvisor review

Very friendly front staff greeted me as check in which made it a very good start of my trip The room service was as good as the limo service. The quality of the food served via the room service actually was not as good as other accor hotels in south east asia.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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