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Mercure Tbilisi Old Town 4 stars

Customer review rating 4.7/5 2,197 reviews

ALLSAFE approved hotel

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Mercure Tbilisi Old Town
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+ 11 Services

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TBILISI Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry
  • Room for hearing impaired guests
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Well-being
Business services
  • 1 Meeting room(s)
  • Self service business centre

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 tbilisi
georgia

Tel: +995322006060

Fax: (+995)32/2006161

Check-in from 14h00

Check out up to 12h00

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS :41.688594, 44.8134

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Meeting room

  • Day light

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Non Smoking Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 17 m² / 183 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Standard Double Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Standard Twin Room with twin bed

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Superior Double Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Deluxe Privilege Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Our restaurants and bars

ASADO Steakhouse

Type of cuisine: International

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOBBY BAR

Our bar serves cocktails, light snacks, drinks, draft beer

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

SKY7 Terrace & Lounge Bar

SKY7 Terrace & Lounge Bar is a place where you are able to enjoy your evenings with a variety of drinks and blended European cuisine. Amazing views and super drinks makes you feel good and relaxed.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,197 reviews

tripadvisor

TripAdvisor Rating 4.5/5

519 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 4.5/5

Anonymous Couples - 08/06/2021 Confirmed reviews ALL

Lovely hotel in a great location for exploring Tbilisi. Staff were extremely helpful and professional FOOD Breakfast: lots of choices but the refill could have been better had to request items be topped up every day of our stay. This was never a problem and attended to promptly by the amazing staff. Sky bar: food was nice, similar menu to main Resturant, staff here were prob the least attentive of the experience. Steak Resturant: AMAZING superb food good value and knowledgeable attentive staff. ROOMS: clean fresh and adequate for our stay. Bed was very comfy and air conditioning worked very well. No external noise heard either which is always a bonus. SPA: I had 2 massages during my stay, excellent service in a lovely environment. Great value for money too. COVID: hotel was spotless with multiple bottles of hand Sanitiser available. Temperature checks carried out on checking in . All staff wore masks, as did guests unless eating. Hotel organised for PCR test required for travelling home. We both felt very safe OVERALL Would have no hesitation in booking the Mercure hotel again or recommending it to friends or family.

Dear Barbara Fiona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Erdogan Sahin

Perfect location

Customer review rating 4.0/5

Ben L. Business - 06/06/2021 Confirmed reviews ALL

Very helpful personnel. Nice location

Dear Benoit L., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Erdogan Sahin

Great service

Customer review rating 5.0/5

Hazi H. Business - 03/06/2021 Confirmed reviews ALL

Thank you

Dear Hazi H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Erdogan Sahin
Customer review rating 4.5/5

Nabil M. Solo - 21/05/2021 Confirmed reviews ALL

I came for leisure , I booked a single standard room , the Team leader was kind and upgraded me to a premium room free of charge , the staff at the reception was very kind polite and welcoming, and very helpful , and so is the staff at the terrace , I enjoyed seating in the terrace there is an amazing view , it’s just unfortunate that they close at around 9 PM . the room was very clean and tidy, very cozy i have really enjoyed my stay

Dear Nabil M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Amazing stay

Customer review rating 5.0/5

Ahmed E. Solo - 18/05/2021 Confirmed reviews ALL

I had a very positive experience from the minute i arrived. The room was good and spacious, and the receptionists are very helpful. The hotel location is perfect to explore the old city.

Dear Ahmed E., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great Customer Service

Customer review rating 5.0/5

Gabriel J. Solo - 01/05/2021 Confirmed reviews ALL

Fantastic service from Mariam, Annie and all the Front office team - they’ve been really helpful to make my trip easier. I had a recommendation from a friend to try the Mercure because of the great customer service - it was accurate. The room was also perfectly cleaned and the breakfast was good.

Dear Gabriel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great service

Customer review rating 4.5/5

Avi B. Solo - 01/05/2021 Confirmed reviews ALL

Exelent staff

Dear Avi B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great Location, Great Comfort and . . . Great Staff

Customer review rating 5.0/5

Rainer B. Solo - 23/04/2021 Confirmed reviews ALL

Knowing the brand from many former travels made choosing the Mercure Tbilisi Old Town hotel as my local base for my first trip to the Georgian capital seem like a convenient choice. Already before my arrival all my enquiries about details had been very attentively dealt with by the hotel's reservations staff where Ms Mariami went many extra miles to make me comfortable even before arriving there. Genuine (!) friendliness is, by the way, a true Georgian quality. Arriving there after a "red eye flight" made me, despite the odd hour, feel immediately comfortable and at home. The room was tastefully decorated and in top condition as the whole hotel was run with exceptional attention to everything. Outstanding are the great location ("Tbilisi Old Town" was no exaggeration), an extraordinarily pleasant, relaxing rooftop bar and an excellent restaurant. During a nearly one week's stay there are many small matters appearing for a hotel guest abroad, but one could always rely on the front desk helping in any way they could. Beside many others who went extra miles to support their guest Ms Kathia was always patiently, knowledgably and with good humor (and very good English) supporting where she could. Tbilisi is a friendly, interesting, thriving city. And thanks to the Mercure Tbilisi Old Town hotel, its F & B facilities, its comfortable rooms and first of all to their wonderful staff I shall remember my stay very fondly - despite presently some masks and curfew restrictions by the government.

Dear Rainer B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good located

Customer review rating 5.0/5

Alex Solo - 20/04/2021 Confirmed reviews ALL

Very nice new hotel

Dear Alex, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located

Customer review rating 5.0/5

S.l Business - 16/04/2021 Confirmed reviews ALL

Lovely place, great service, super clean. Staff very friendly and always ready to help!

Dear Silvia L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Amazing hotel

Customer review rating 5.0/5

Bouthaina Families - 07/04/2021 Confirmed reviews ALL

I was impressed with the hotel cleanliness, staff courtesy, good breakfast and good food.i live in dubai and i don't need to tell you how high the standards are of their hotels and staying with you was no different.the room was spotless, the cleaning was immediate The only bad thing was the pillows that need really changing bcs they are old and the room service menu that is extremely limited The prices were very fair for such a hotel And the staff is extremely professional I interacted before coming with mariam the front office manager who was the sweetest. Such a beautiful lady inside out and also i interacted with kathia and levani, both are extremely helpful nice and efficient. The hotel must be proud to have such a professional manpower. Even at the breakfast, the staff was spotless We will definitely come back

Dear Bouthaina B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Levan and Khatia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent staff which made my stay worry FREE

Customer review rating 4.5/5

M. T. Business - 18/03/2021 Confirmed reviews ALL

Really good staying experience thanks to the staff especially reception Employee named Khatia who helped me with solving car troubles and finding assistance with a lot of patience and professionalism.

Dear Maurice T., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Best Hotel in Tbilisi - All Aspects 100% 5/5

Customer review rating 5.0/5

Di Z. &. L. Z. Couples - 13/03/2021 Confirmed reviews ALL

Mercure Tbilisi Old Town is THE BEST hotel in Tbilisi from all aspects. I would definitely come back and stay at this hotel again and will recommend it to everyone who will visit Tbilisi. - Service: From reservation, front office, housekeeping to restaurant, all staffs are super professional, helpful without hesitation, exceeding your expectation, answering all questions in 1 minute, and solving your concern to satisfy you 100% (ie. room upgrade and personalized amenity on special occasions, discount on local F&B items, served special fresh food when missing breakfast time, answered all kinds of questions related tourism) THANK YOU Mariami, Giorgi & Natia at front office, you made us miss Tbilisi! - Location: Close to everywhere, walkable distance to major tourist attractions - Parking: Reserved on-site free parking with security door and easy access - Food: Delicious local and international food: Salmon and Beef stew are amazing! Big portion compared to any restaurants - Price: Most valuable hotel in 4-star category but with 5-star service and location - Room: New, clean, comfy, and bright - Hygiene: Great preparation for Covid protection: free PPE bag in the room every day (with mask, sanitizer, and tissue) only hotel who did this among my 8 days in Georgia Overall, 5/5, 100 scores for sure and make Tbilisi a memorable place to visit again in the future.

Dear Di Z., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

good location if you are fan of the old city

Customer review rating 4.0/5

Anonymous Business - 06/03/2021 Confirmed reviews ALL

Annie , you brought joy to our faces every day even Covid crisis is making private and business life dark . Thanks for your hospitality, help , smile and the beautiful English . "Yes I do":)) The lady in black at the restaurant was the most arrogant and bad mannered person i have ever met . i happy not to know her name .

Dear A., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Well located.

Customer review rating 4.0/5

Mariana Business - 02/03/2021 Confirmed reviews ALL

Really poor Wi-Fi connection.

Dear Mariana, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. Definitely WIFI will be check, Sorry for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Really nice to access the restaraunt

Customer review rating 5.0/5

Tilisee Couples - 02/03/2021 Confirmed reviews ALL

Overnight stay so we could enjoy restaurant

Dear Rick S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pleasant Stay

TripAdvisor rating 5.0/5

raedalkhater Family - 16/01/2020 TripAdvisor review

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent service

TripAdvisor rating 5.0/5

mnetfa63 Business - 28/11/2019 TripAdvisor review

he hotel is in a very good location .food is so good excellent Breakfast.the Room is very clean and very comfortable. Staff so friendly and helpful .Special thanks to Anne and the duty manager they made my stay more comfortable

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great place to stay

TripAdvisor rating 5.0/5

Joseph H Couples - 06/10/2019 TripAdvisor review

The accommodations, restaurant, and service were excellent. The location was perfect to tour the Old Town and for transportation. Excellent views of the Monastery and the river. Close to the bazaar and park.

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

the staff ruined it all

TripAdvisor rating 3.0/5

bibiNfifi Couples - 20/08/2019 TripAdvisor review

Stayed for 2 + 4 nights , everything from room to location of the property was nice but its the human interface requires a serious look in . The reception team not well informed , the housekeeping not very diligent - doesn't clean the dustbins everyday , doesn't replenish tea bags and finally the room service is the one who doesn't understand what you order and argues with the guest .

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

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