Mercure Tbilisi Old Town 4 stars

Customer review rating 4.7/5 2,092 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Tbilisi Old Town
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+ 19 Services
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Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TBILISIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Laundry
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
Information message

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105
tbilisi
georgia

Tel: +995322006060

Fax: (+995)32/2006161

Check-in from 14h00

Check out up to 12h00

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS :41.688594, 44.8134

Your meetings and events

1 

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Day light

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Standard Non Smoking Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 17 m² / 183 sq ft
  • Views: City View *

* Subject to availability

  • Bathroom products

Standard Double Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Bathroom products

Standard Twin Room with twin bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Bathroom products

Superior Double Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Bathroom products

Deluxe Privilege Room with one double bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Bathroom products
Rooms

Our restaurants and bars

RESTAURANT OLD TOWN

Type of cuisine: International

Restaurant with rooftop terrace which offers a variety of drinks and panoramic views of the city center.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Our bar serves cocktails, light snacks, drinks, draft beer

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY 7

Non contractual photo

Sky7 is a place where you are able to enjoy your evenings with a variety of drinks and blended European cuisine. Amazing views and super drinks makes you feel good and relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

2,092 reviews

tripadvisor

TripAdvisor Rating 4.5/5

497 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.7/5

Mike Solo - 20/09/2020 Confirmed reviews ALL

Very helpful staff everything was perfect

Dear Ahmed B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Customer review rating 4.7/5

David Solo - 05/09/2020 Confirmed reviews ALL

Hotel was empty but excellent service from all staff. Particular mention for Annie on reception who was exceptional particularly spending so much time helping me with my train ticket!

Dear David, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Annie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located and Good stay

Customer review rating 4.7/5

Juan M. F. Business - 19/07/2020 Confirmed reviews ALL

The service is very fast, the facilities are very comfortable and the location is perfect in the city.

Dear Juan Manuel F. Millan, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located

Customer review rating 4.7/5

Vitaly S. Business - 06/04/2020 Confirmed reviews ALL

I want to say a Big Thank you! Great cozy atmosphere, great team!Excellent attitude from the staff, starting from the reception, security staff,maids and of course the kitchen staff.A Special Thank You! To the chef! I recommend it to everyone!

Dear Vitaly, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. PS.We are sorry for our limited service during your stay while we were on a extraordinary period because of current situation. Sincerely, Erdogan Sahin General Manager

Old town

Customer review rating 4.7/5

May Solo - 10/03/2020 Confirmed reviews ALL

Very nice hotel located near the old town. Clean, staff nice and welcoming.

Dear Murat A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan SAHIN General Manager

Well located, very clean, great staff:-)

Customer review rating 4.7/5

Joseph B. Couples - 25/02/2020 Confirmed reviews ALL

Everything was excellent, just keep that standard for the coming future (Tanks to Annie for her assistance)...

Dear Joseph B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Best location

Customer review rating 4.7/5

Alibek Solo - 19/02/2020 Confirmed reviews ALL

It has been a great stay, the hotel is located perfectly and everything is in good condition. The only bad thing i have experienced was my room on the 3rd floor (i guess it was #301). The room itself was great, but all 3 windows were awfully built so during the whole night I could hear all the noice from road and even worse - the wind was able to get through the windows so it was super cold, so I had to turn on the air con on max speed/temp, which still wasnt enough to get warm and which created an extra noise. Please fix the windows in that room. Its great views and size impression melts away after experiencing cold and sleepless night.

Dear Alibek, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.We are sorry for discomfort for windows case, necessary action will be taken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Comfy stay

Customer review rating 4.7/5

Faruk Business - 16/02/2020 Confirmed reviews ALL

Clean and silent stay. Polite employees.

Dear Osman K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Nice design hotel with great location

Customer review rating 4.7/5

Alexander Business - 16/02/2020 Confirmed reviews ALL

Stylish new hotel, many rooms with views, sumptuous breakfast, very good staff

Dear Alexander, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Very good location, free minibar, excellent breakfast and welcoming staff.

Customer review rating 4.7/5

Alex Z. Business - 02/02/2020 Confirmed reviews ALL

Very good and new hotel. Rich breakfast with some local specialties as well. Just 1 issue that didn’t allow me to put 10 out of 10. Internet connection is a true mess! I‘ve stayed in the room 519 and even after call to reception nothing has changed. So I was forced to purchase week roaming internet package for my phone for 39,99 Eur and connect my laptop to my phone in order to I could send Emails at least. This is unacceptable for Accor hotel brand and in the year 2020 I assume where internet is not an issue in this part of the world. I would consider this hotel for my stay again if they could solve the internet issue again.

Dear Alex, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.FEEL FREE to contact me directly for any assist in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Best location in Tbilisi

Customer review rating 4.7/5

Maiia Business - 02/02/2020 Confirmed reviews ALL

In the center of old Tbilisi, nearby to city sights. Very comfortable hotel and careful staff. Had business event there. Well organized!

Dear Maiia D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Always great business stay

Customer review rating 4.7/5

Dmitry Business - 29/01/2020 Confirmed reviews ALL

Fabulously located, great bed, fantastic staff. A bit pricey during busy season, but driven by supply/demand. Missing only the fresh orange juice for breakfast. Try the milkshakes at the lobby bar. Wow!

Dear Dmitry, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.Fresh orange juice is a one of our upcoming topic to be add in Mercure Breakfast standard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pleasant Stay

TripAdvisor rating 4.5/5

raedalkhater Family - 16/01/2020 TripAdvisor review

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

great good experience

Customer review rating 4.7/5

Edoardo C. Business - 05/01/2020 Confirmed reviews ALL

all was great, really good service

Dear Edoardo c., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great location clue for money

Customer review rating 4.7/5

Vikrant G. Business - 02/01/2020 Confirmed reviews ALL

It was wonderful Staff is extremely friendly

Dear Vikrant G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Two weeks business trip - enjoyed my stay

Customer review rating 4.7/5

Dan W. Business - 17/12/2019 Confirmed reviews ALL

Enjoyed my stay.

Dear Dan W., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Really good service and atmosphere.

Customer review rating 4.7/5

Kari S. Business - 17/12/2019 Confirmed reviews ALL

Great staff. Good breakfast. Nice rooms.

Dear Kari S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Mr.

Customer review rating 4.7/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

Very Helpful staff, clean room, excellent location

Dear Firas A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Find there Comfortable

Customer review rating 4.7/5

Alireza P. Friends - 29/11/2019 Confirmed reviews ALL

Safe, calm and comfortable

Dear Alireza, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

great location, excellent amenities

Customer review rating 4.7/5

Nina Business - 29/11/2019 Confirmed reviews ALL

central, modern and comfortable

Dear Nina, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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