Mercure Tbilisi Old Town

Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 386 reviews

ALLSAFE approved hotel

Mercure Tbilisi Old Town
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Description

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

Fax: +995 32 200 61 61

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS:41.688594, 44.8134

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel
  • Flipchart

  • Meeting room

  • Day light

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  386 reviews

TripAdvisor Rating  4.5/5  563 reviews

Certificate of excellence 2022

Excellent location and lovely facilities

Customer review rating 5.0/5

George D. Couples - Confirmed reviews ALL

Upon arrival I was politely greeted and allowed to check in early following an overnight train into Tbilisi. Everyone was very friendly and welcoming. The room was ever so spacious and clean. The restaurant food quality was incredibly high too. Strongly recommend to everyone.

Dear George D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Nice stay

Customer review rating 4.0/5

L. Business - Confirmed reviews ALL

Good location. Very helpful staff. Super breakfast.

Dear Benoit L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Great stay

Customer review rating 4.5/5

Malika Business - Confirmed reviews ALL

Great location, friendly staff, good breakfast, very comfortable room, spacious and clean

Dear Malika U., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Perfect place

Customer review rating 5.0/5

Maxim Business - Confirmed reviews ALL

Hotel is well maintained, clean, centrally located. Georgian hospitality is everywhere. Convenient to visit all the attractions & sightseeings. I was there (in Tbilisi) for a business and enjoyed the quiet room. Keep it up!

Dear Maxim, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good stay, well located

Customer review rating 4.0/5

Damir K. Business - Confirmed reviews ALL

It was really good as always. Th only improvement needed is quality of cleaning.

Dear Damir K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Great rooms

Customer review rating 5.0/5

Radu Business - Confirmed reviews ALL

Nice people

Dear Radu P., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Disappointments

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

GIod evening, being a Gold Accor member and having the habit of residing in your hotel. I was once again disappointed not to have had a room upgrade. I did the reflection at the reception they changed my room but I had neither mini bar nor others. In short, a disappointment

Dear Therese N., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Customer review rating 4.5/5

Sherif A. Families - Confirmed reviews ALL

Excellent as usual, staff very helpful, food is amazing and can’t wait to come back

Dear Sherif , We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent stay

Customer review rating 4.5/5

Raphael H. Couples - Confirmed reviews ALL

We enjoyed our stay, staff was lovely. Special thanks to Ms. Mariam and the team for making our stay so special! Once again, thank you very much. Also, the perks related to my ALL status were very much respected which is to be noticed. The rooms are clean, gym and spa/sauna are well equipped, breakfast is good. You can walk from the hotel to the old town easily.

Dear Raphael H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Well located

Customer review rating 5.0/5

Stipe S. Business - Confirmed reviews ALL

Great staff and service.

Dear Stipe S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Good stay

Customer review rating 4.5/5

Mark Business - Confirmed reviews ALL

Nice hotel in the old town, very pleasant and helpful staff, a very clean and comfortable room, suits business and non business travellers alike.

Dear Mark S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Just perfect.

Customer review rating 4.5/5

Ales Business - Confirmed reviews ALL

Nice and quiet place, spacy room, personable staff always wiling to assist, breakfast time and choice also perfect.

Dear Ales V., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Positive experience

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is very well located. Friendly staff. Clean.

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Well located comfortable hotel

Customer review rating 4.5/5

Georgios Business - Confirmed reviews ALL

It was not my first visit to this hotel and every time my stay there is very nice. The personnel is extremely helpful and friendly, the facilities are nice and the rooms are very spacious (at least the superior ones). One thing that I would like to have is greater variety of food in breakfast buffet. For long stays (I stayed 17 days) to eat every day exactly the same hot dishes becomes a little boring. I would like to have also some options for specific food intolerant people (lactose free, vegan, gluten free etc)

Dear Georgios K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We want kindly pay your attention that ALL members have options how to use their points: our loyal guests can pay with their points during reservation process or on reception, our employees can assist you to redeem the points for accommodation or food in outlets. We have options of lactose and gluten free, next your stay our restaurant breakfast team will be happy to assist you with your special requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Beautiful hotel

TripAdvisor rating 5.0/5

astec12 TripAdvisor review

One of the nicest Mercure hotel's we have ever stayed at... The steak house is amazing and probably one of the best steaks I've ever tasted.... Loved the art and sculptures throughout. We will definitely come back....

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great Location!

TripAdvisor rating 5.0/5

Santosteresa TripAdvisor review

Staff are so helpful and friendly especially Natia, Dito, Tamar, Thea and their Manager. The room was clean and the house keeping lady was nice. The food were tasty and we loved it. Great location. The company driver was really nice to us. We enjoyed our stay!

Dear Santosterasa, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

One of the best hotels in Tbilisi

TripAdvisor rating 5.0/5

schnee3000 Friends getaway - TripAdvisor review

The Mercure Tbilisi Old Town is an excellent hotel with very high standards in all areas: Service, Rooms, Cleaniness. In fact: When it comes to service they outperform most other hotels. Those who know the european Mercure hotels will be very positivley surprised as this hotel could also easily be run under Accors premium brand Pullman. Pros: - The whole staff in the hotel is really dedicated and attentive - foremost the front desk team with Salome and her colleague Salomae who do an amazing, very charming job. Keep it up! - The 24/7 room service is really fast and the food ist delicious, so is the coffee at the bar downstairs and the drinks and food on the rooftop terrace. - They have a 24/7 onsite laundry service that only takes three hours which can be a live saver. - One night I requested an HDMI cable to connect my laptop with the TV, Georg (not sure if he was from house keeping or maintenance) managed to organize one within less than three minutes, which is a record time compared to many other hotels. - Accor Members are very much valued and the front desk team takes care of them with room upgrades, welcome and complimentary gifts as well as discounts for the lovely rooftop terrace. (Minor) Cons: - They struggeled sometimes to put food and beverage bills on the room, they always managed in the end and where very commited to make it work though. - The provided toiletries where the standard Mercure ones (which are not really great) and they only provide the bare minimum (one soap, one shower gel, etc.). - The fitness room only had a limited amount of equipment and the multi station was kind of broken

Dear Schnee, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team members specially with Salome and Giorgi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pleasant Stay

TripAdvisor rating 5.0/5

raedalkhater Families - TripAdvisor review

I have been staying in this for the past 4 years, I could not stay anywhere else, it’s charming. As slogan say “The city that Loves You”. Great good Team, and keep it up. I really do appreciate all the efforts.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent service

TripAdvisor rating 5.0/5

mnetfa63 Business - TripAdvisor review

he hotel is in a very good location .food is so good excellent Breakfast.the Room is very clean and very comfortable. Staff so friendly and helpful .Special thanks to Anne and the duty manager they made my stay more comfortable

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great place to stay

TripAdvisor rating 5.0/5

Joseph H Couples - TripAdvisor review

The accommodations, restaurant, and service were excellent. The location was perfect to tour the Old Town and for transportation. Excellent views of the Monastery and the river. Close to the bazaar and park.

Dear Joseph, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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