Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 4,577 reviews

ALLSAFE approved hotel

Mercure Edinburgh Haymarket Hotel
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+ 12 Services

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ edinburgh
united kingdom

Fax: (+44)1312292409

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES: 

  • By plane

    EDINBURGH AIRPORT At 11.27km / 7 miles

  • By train

    EDINBURGH HAYMARKET At 0.8km / 0.5 miles

  • By train

    HAYMARKET STATION At 0km / 0 miles

GPS:55.943985, -3.209553

Companies

  • ANDERSON STRATHERN 0.0 km / 0.0 mi
  • AON 0.0 km / 0.0 mi
  • BANK OF SCOTLAND 0.0 km / 0.0 mi
  • BLACK ROCK 0.0 km / 0.0 mi
  • BREWIN DOLPHIN 0.0 km / 0.0 mi
  • CLYDESDALE BANK 0.0 km / 0.0 mi
  • GRANT THORNTON 0.0 km / 0.0 mi
  • HYMANS ROBERTSON 0.0 km / 0.0 mi
  • IBM 0.0 km / 0.0 mi
  • LLOYDS 0.0 km / 0.0 mi
  • PWC 0.0 km / 0.0 mi
  • SCOTTISH WIDOWS 0.0 km / 0.0 mi
  • SHEPHERD WEDDERBURN 0.0 km / 0.0 mi
  • STANDARD LIFE 0.0 km / 0.0 mi
  • WOOD MACKENZIE 0.0 km / 0.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar

BAR Non contractual photo

Our accommodation(s)

Our guest reviews for
Mercure Edinburgh Haymarket Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,577 reviews

TripAdvisor Rating 4.0/5

1,034 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Not to usual standard

Customer review rating 2.0/5

James M. Solo - 01/12/2021 Confirmed reviews ALL

Probably my tenth time staying here, all previous stays have been excellent but was very disappointed on my most recent stay

Nice location, poorly run

Customer review rating 2.0/5

Tom Couples - 29/11/2021 Confirmed reviews ALL

The hotel itself is in a nice area of Edinburgh. Easy enough to get into central/touristy locations. The room was a nice size and the bed comfortable. However, the hotel was clearly managed very poorly. There was black mould in our room, and it wasn’t very clean. We were given an alternative room, which was also mouldy in places. In terms of the facilities advertised, worth noting that the A/C was only working for 1 night of our 4 night stay. There is also no Apple TV functionality, conflicting with the hotel’s marketing material. You get the overall impression that management are trying to keep costs low. Staff communicate with each other via WhatsApp on their personal phones, which looks extremely unprofessional at reception. TL;DR - cheap but plenty of better options in Edinburgh

Bad start

Customer review rating 3.0/5

Anne Families - 26/11/2021 Confirmed reviews ALL

Couldn’t find our booking and then put us in a room that did not have legal requirements, moved room but the main issue is staff, only one receptionist was lovely so 4 star hotel with 1 star staff.

Great Edinburgh Hotel

Customer review rating 4.5/5

Ceri Couples - 24/11/2021 Confirmed reviews ALL

We love using this hotel when visiting Edinburgh. We felt reassured with the hotel's Covid measures. The staff, as always, were friendly and professional, and Breakfast was enjoyable with good choices. Hope to visit again soon!

Pretty poor all round.

Customer review rating 1.0/5

Adam Friends - 17/11/2021 Confirmed reviews ALL

Had guest come over from South Africa and we all booked to stay in Edinburgh for the weekend. It was not cheap and don't think we got value for money. Just the small things like maybe a bottle of water in the room or some decent TV channels. It's a huge price to pay for just a bed. We were also told that it was breakfast box only and when we arrived we noted it was a full breakfast buffet. After paying the extra for breakfast it was pretty sad. Not a great selection and the coffee was diabolical. We went to the restaurant around the corner for breakfast on our final day.

Fantastic & quiet

Customer review rating 4.5/5

Apb Couples - 16/11/2021 Confirmed reviews ALL

Excellent staff, very helpful and great location with lovely rooms.

Expensive and Poor

Customer review rating 1.0/5

Darren Business - 15/11/2021 Confirmed reviews ALL

Food on offer was only breakfast of which was cold 2 mornings of the 3 I was there. I asked for a fried egg and the response was 'We don't own a frying pan', what hotel doesn't do a fried egg?! Wifi was so bad that I had to cancel 3 morning meetings and go to a local coffee shop. Considering you pay this high amount for the rooms/hotel you'd think the wifi was good enough to take a short Zoom meeting, however this was very poor across the 3 nights I stayed. There was no water available to drink OR even buy which resulted in me having to walk to the local shop to quench my morning thirst. The business paid an add-on to the room to expense potential food or drink costs, however there was no food available (even snacks) AND when I did go to expense 1 pint of beer they questioned who I was under the booking I had just checked in with 2 minutes prior (the bar is right next to the check-in, its the same place). Overall extremely poor stay with zero benefit of paying a higher amount for a good stay. Better off in a Travelodge.

Great stay

Customer review rating 5.0/5

Micky N. M. Couples - 11/11/2021 Confirmed reviews ALL

Everything went well and appreciate moving us to a room with a bath after the first night, my wife is disabled and her condition is made a little better with be able to soak in a bath

Handy for haymarket and Murrayfield

Customer review rating 4.0/5

Anon Families - 10/11/2021 Confirmed reviews ALL

Very satisfied

Well located, very expensive for this hotel

Customer review rating 3.5/5

D. C. Business - 06/11/2021 Confirmed reviews ALL

Had a pleasant stay. For the money one pays, they should at least have more services available! Could even do my laundry

Long waiting times

Customer review rating 2.0/5

Jess Families - 04/11/2021 Confirmed reviews ALL

When we arrived we had to wait two hours for our room to be prepared. We had booked this nearly a month on advanced. We had two children, a 9 years old and 2 year old after a long journey so it was not ideal at all. The only compensation we received was free ticket vouchers which weren’t used because we were out and about a lot doing touristy things. When we asked to see the manager we were told he was outside with the owner and no idea when he would be back. It was ridiculous. We saw two men outside smoking and laughing which we could only assume were them. Breakfast was average. It’s strange that the scrambled egg is not on the buffet but clearly prepared and kept in the back. Surely we pay enough to not be rationed on eggs? Appreciate not enough tables due to covid but breakfast hours need to be extended therefore. Location of hotel is ok once you get your bearings.

Did not meet expectations

Customer review rating 2.5/5

Jeremy D. Families - 03/11/2021 Confirmed reviews ALL

Despite having a booking confirmation, reception could not find a record our reservation, it took around 1 hour to sort out. When we got the room, the second bed wasn't ready, and the bathroom had a foul smell from coming from the bathroom, we were moved to another room, in this the 2nd bed still wasn't ready, no net curtain which due to the overlooking neighbors we had to keep the curtains closed, along with some missing light bulbs, resulting in a dim room. The room was sold and booked for three people, however there was know where near enough space to accommodate this once the second bed as out, difficult to move about, and couldn't use the desk. One the last day there as a long queue breakfast, we were told to come back in 20 minutes time, we did,, queued again, then found majority of bakery items had run out, bread, muffins, croissants etc. Disappointing stay and not a great experience, I would need to reconsider spending my money with Accor with any future bookings.

Seen better

Customer review rating 2.5/5

Anonymous Solo - 01/11/2021 Confirmed reviews ALL

Room not the cleanest, no water in fridge in room and had to approach the desk af reception for coffee and milk as none in room

Well Located, good room

Customer review rating 5.0/5

Neil G. Couples - 31/10/2021 Confirmed reviews ALL

Was really well located to reason we were down, Room was nice

Would not stay again

Customer review rating 2.5/5

Vicki W. Families - 30/10/2021 Confirmed reviews ALL

The hotel was in a good position in Edinburgh that is the only positive. The bar/lobby is not welcoming so we preferred to buy wine and drink it in our room. We were in room 419 and we could here a low humming noise all night long. No mention of being rudely disturbed at 5am by a fire alarm at checkout. Asked for rooms to be close together for Monday teenagers and we were on different corridors which made them uneasy and anxious. I stay with Accor a lot but sadly will not return to this hotel again.

Overpriced and interrupted sleep

Customer review rating 0.5/5

Anonymous Business - 29/10/2021 Confirmed reviews ALL

Fire Alarm went off in middle of night

Quiet location

Customer review rating 4.5/5

Y. H. Couples - 27/10/2021 Confirmed reviews ALL

We stayed over a weekend in a privilege room and had everything you should need for a short stay.

Good stay

Customer review rating 3.5/5

Liz Families - 19/10/2021 Confirmed reviews ALL

I stayed for 3 nights to visit my daughter at Uni

Great stay

Customer review rating 5.0/5

Susan R. Couples - 19/10/2021 Confirmed reviews ALL

Staff were so happy to please,

Room ok but room could be cleaner

TripAdvisor rating 3.0/5

Emma J 28/09/2021 TripAdvisor review

Stayed here overnight with my partner and daughter. Room appeared to be clean upon first glance but realised that it was quite dusty. The sofa bed was folded out and under it was an old mask and cotton bud. Under the bed there were socks from previous customer and a cork from a wine bottle. The room was stocked with towels and pillows for only 2 people and we had 3 so had to request extra which was no bother. Staff were nice and friendly but housekeeping could be doing with better training.

Dear Emma, Thank you for your review. Whilst I am glad to hear that you found the team to be helpful and friendly, I am of course disheartened to see that the cleanliness of your room was not up to our usual high standards. I do appreciate you providing this feedback and I will be sure to address this with our Head Housekeeper. I do hope to welcome you back to the Mercure Edinburgh Haymarket in the future. Warm regards, Jordan Inglis Operations Manager

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