Mercure Edinburgh Haymarket Hotel

Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 232 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ EDINBURGH
United Kingdom

Telephone +44 131 297 0480

Fax +44 131 229 2409

Contact email

  • LOTHIAN BUSES: 

  • By plane

    EDINBURGH AIRPORT At 11.27km / 7 miles

  • By train

    EDINBURGH HAYMARKET At 0.8km / 0.5 miles

  • By train

    HAYMARKET STATION At 0km / 0 miles

GPS:55.943985, -3.209553

Companies

  • ANDERSON STRATHERN 0 km / 0 mi
  • AON 0 km / 0 mi
  • BANK OF SCOTLAND 0 km / 0 mi
  • BLACK ROCK 0 km / 0 mi
  • BREWIN DOLPHIN 0 km / 0 mi
  • CLYDESDALE BANK 0 km / 0 mi
  • GRANT THORNTON 0 km / 0 mi
  • HYMANS ROBERTSON 0 km / 0 mi
  • IBM 0 km / 0 mi
  • LLOYDS 0 km / 0 mi
  • PWC 0 km / 0 mi
  • SCOTTISH WIDOWS 0 km / 0 mi
  • SHEPHERD WEDDERBURN 0 km / 0 mi
  • STANDARD LIFE 0 km / 0 mi
  • WOOD MACKENZIE 0 km / 0 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Edinburgh Haymarket Hotel

100% genuine reviews from our guests

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ALL Rating  4.1/5  232 reviews

TripAdvisor Rating  4.0/5  1,057 reviews

Well located, great rooms, great staff

Customer review rating 4.5/5

Jack O. Couples - Confirmed reviews ALL

Stayed for 2 nights and the room was immaculate, staff were very helpful at all times especially Lihua, and the hotel was in a stellar location not far from the city centre

Good stay

TripAdvisor rating 4.0/5

Go619176 TripAdvisor review

Friendly, helpful & professional welcome. Room was as expected - modern decor, clean & comfortable. Good location. Get breakfast at Loudons round the corner & recommend a Whisky sour at Tiger Lily, George St! Thoroughly enjoyed our 2 nights in Edinburgh ;)

Dear Guest, Thank you for the wonderful comments. We are delighted that you enjoyed your stay at Mercure Edinburgh Haymarket. We look forward to welcoming you back next time you’re in Edinburgh. Kind Regards, Reservation Team

It was OK

Customer review rating 3.0/5

John E. Business - Confirmed reviews ALL

The hotel is well situated and clean. Check in and check out were both slow although there was no queue; perhaps this was due to inexperienced staff or inefficient procedures. Whichever, it's frustrating. My impression, compared to previous stays at Mercure hotels, is that the quality of the offering has declined. This hotel was of a similar standard to a Novotel. Some of this is due to lingering Covid restrictions and some due to cost saving initiatives, the prime example being, not making up the room without guest request. As a Gold member, I am promised, and expect: - Priority Welcome - See above - Early check-in or late check-out - Not offered - Welcome drink - Not offered

Great stay

Customer review rating 5.0/5

David Families - Confirmed reviews ALL

The hotel is only a short walk from Haymarket station, the room was a good size and well cleaned, and all the staff were friendly and helpful.

Great location near Haymarket

Customer review rating 3.5/5

L. Families - Confirmed reviews ALL

Booked for 2 nights on a trip to Scotland for my son's first visit. The Reception area is inviting and there were 2staff on when we arrived. Asian lady so nice and friendly getting us a hot chocolate on request as we were soaked through. The other member ended up being equally nice to us (polish guy) and he was really working hard to please guests. The room 018 I was a bit disappointed with as I had written in some time before and said I would appreciate a view as a special trip for 7 year old. The room was clean however. On next morning I asked if room could be cleaned as per info left in room explaining about Covid. The bed was but nothing else replenished including towels, and drinks. I was suprised to see pizza boxes still there and rubbish and glasses etc. However the polish guy on Reception brought towels and drink and biscuit for my son within 5 minutes. Breakfast was a good choice. First day better as went very early. Second day no hash browns for son or ham and nowhere near as much choice (was told stock issue) In terms of location, Tesco Express literally 3 minutes away and some great brunch type places. The Crescent has a nice little park area to sit in minutes away. I ended up having to book another night from 7.30pm to 10am as our train home cancelled in the afternoon. This was quite stressful as my son was distraught and I was unable to sort it with a Manager and had the frustrating experience of having to sit on their computer to book with his assistance. In the circumstances have to say the Manager was very matter of fact and not fully appreciative of my son's distress (Neurodiverse condition) whereas credit to Kenneth who was very in tune with the upset we were experiencing and recognised £120 for another night was adding to my distress as I had just £140 available to me. Perhaps a discretionary gesture of a piece of toast for my son in the morning may have been kind from the hotel in very unexpected circumstances ( we were in effect stranded in Scotland as no trains to Liverpool at all) I would stay there again but would consider VOCO or alternate local hotels

Awful time checking in

Customer review rating 1.5/5

Jason Families - Confirmed reviews ALL

I had two rooms booked, one was prepaid and the other was using points and a balance to pay at the hotel. When my wife and children arrived at the hotel the check-in staff(man called Chris) said there was three rooms booked and not two, which was incorrect, he even tried to make my wife pay for the third room which was not acceptable. When I arrived a bit later on, I was told the same and even though I showed him the booking emails(two confirming each room) from Accor he still said there was three rooms booked, he took a considerably long time and ended up saying that he would sort it later on. He(Chris) also accused me of being "nervous"? and also talked to me like a child and said there is no need to be difficult to angry, something which I most definitely was not(maybe check the cctv at the hotel). I have stayed at this hotel many many times and also numerous hotels throughout the world regularly, sometimes with accor and sometimes not and have never been spoken to in such a manner. I will need to consider whether I will use Accor again in the future.

One nights stay with family

TripAdvisor rating 3.0/5

JAS60N TripAdvisor review

I have stayed at this hotel many times, this time they made a mistake with their booking system and said I had three rooms instead of two. The check in staff(Chris) was very rude and even tried to get us to pay for an extra room we had not booked.

Dear Jason, Thank you for your feedback. We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again. Kind Regards, Reservation Team

Good spot

Customer review rating 3.5/5

Mike Solo - Confirmed reviews ALL

Only 1 problem was trying to check in at 3 as I had somewhere to be by 4 and I wasn’t able to check in untill 3:50 which made me late other than that everything else was good

Good location

Customer review rating 4.0/5

Wisa Families - Confirmed reviews ALL

Lovely staff members and great location

Customer review rating 5.0/5

João C. Solo - Confirmed reviews ALL

I would like to start by saying that I really enjoyed my stay, the room and bathroom was spacious, good selection of food for breakfast, also a very good ambience. I would score 10 at everything apart from the areas I will mention below. Please note I am event sales executive for an hotel in London. Also I am providing this as feedback like a friend but did not want it to damage your reputation. I found this 3 problems in the room 005 so I cannot grasp if is a property problem. 1st when flushed the toilet water splatted outside and landed on my legs. 2 the shower head is black due to accumulated limescale 3 the selicone around the shower tray is black and has mold, and looks durty 4 the grouting around the tiles is becoming dark which suggests needs bleaching I believe there is a lack of communication from house keeping and maintenance. Finally around the English breakfast, sausage, hash browns were very dry. Please note I only stayed 1 night and went breakfast about 8am ( not sure if the food was overcooked or it was the fact the heated display pan makes it worse.

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good location, friendly staff, comfy bed. Toasty room, fab shower.

Well located

Customer review rating 3.5/5

Hannah Couples - Confirmed reviews ALL

Just a 10-15 minute walk to the castle and main part of town, would recommend for location if wanting something slightly removed from the hustle and bustle. Very quiet hotel in terms of outside noise. I had booked one of the hotels privilege rooms but would not do so again - wasn’t worth the additional expense to have a few extra toiletries and a newspaper!! Mini bar was not restocked throughout our stay so couldn’t really take advantage of that, and had to find someone to ask for more tea bags and coffee!! Staff friendly but not very helpful, felt like a struggle any time we needed to ask for something and it was all a bit transactional. General cleanliness was good when we first entered the room, can’t comment on housekeeping during stay as due to COVID restrictions our room was not cleaned while we were there. My main gripe was lack of anywhere to put anything - no hooks on the wall, no shelves except one high one in wardrobe which I couldn’t reach, tiny bedside shelf that was taken up by the large phone - I felt like I was constantly putting things on a chair or on the floor!! Overall would recommend in terms of location and cleanliness!

great location

Customer review rating 4.5/5

Grd Business - Confirmed reviews ALL

Comfortable room, with good facilities, and extremely helpful staff.

Good location, okay room experience

Customer review rating 3.5/5

Kevin Business - Confirmed reviews ALL

This is a hotel in a good location and service from staff was good at all times. I would come back for short business trip and it is good value. Although the room was clean and perfectly acceptable, the shower room/toilet area of the specific room I was allocated didn't smell fresh whether from damp smell or from toilet, so it wasn't so pleasant when first entering the room. So overall an okay stay and I fine for limited time in room during business visit but not one that would encourage spending leisure time in with partner or family.

Not as expected

Customer review rating 1.5/5

Dr J. G. Business - Confirmed reviews ALL

Arrived tired after long travel from Birmingham after long day's work. Room in basement- looked deserted with 2 large trolleys packed with some kind of laundry in front of elevator exit. Dark- lights came on but overall appearance of a floor not in regular use. Next morning hot water would not come on. Called reception- extremely polite and sent engineer rapidly. Engineer got hot water in shower, sink still cold. Requested to come back- attitude and body language of a hassled man who is being needlessly bothered. Retorted "Will switch on heating again" 1. Why give a room on a floor which is in disuse 2. If giving a room ensure basic amenities work 3. Engineer's attitude needs improvement. 4, You take a deposit of £30 for minibar- but there was nothing in the minibar! However reception staff in morning pleasant and helpful. Next time if I book Mercure I will not accept a room before inspecting it.

Clean and not too far from centre

Customer review rating 4.0/5

April Couples - Confirmed reviews ALL

Overall the stay was good, the room was clean and had everything you would need. It was quiet at night considering it was right on the road. The staff who checked us in were a little cold and they seemed confused by the check in process. However the staff in the morning at check out were lovely. The apple TV pairing didn't work in our room unfortunately but we only stayed one night so wasn't really a big deal. The room had lots of little extras included like free drinks and toiletries which was a nice touch. The hotel is also just a short walk from the centre of town and across the road from secure parking so was very conveniently located. I would definitely use this hotel again.

Good stay and well located

Customer review rating 4.5/5

Daisy Business - Confirmed reviews ALL

Staff are excellent, the room are well maintained. Me and my friend managed to relax even for a short period of time.

Good

Customer review rating 4.0/5

Katie Couples - Confirmed reviews ALL

Good stay. We upgraded and did expect this to be better than it was, upgrading was a waste

Well located

Customer review rating 4.5/5

Murali D. Business - Confirmed reviews ALL

Fit for purpose

Not bad but time to check in was terrible

TripAdvisor rating 3.0/5

jordanbasran TripAdvisor review

Check in time was at 2pm, I got there at 2:10pm and I was told my room would be ready in a few minutes which I had no issue with but then I was stuck waiting for over an hour with no update apart from when I went up to ask. When I asked how long it would be I got a sarcastic comment from one of the members of staff saying "It'll be ready when it's ready". I am a silver Accor member so I should have priority check in but I saw a least 4 people get rooms before me. This was very frustrating as I was in Edinburgh for one night and this took a lot of time out of a short trip.

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