Novotel Suites Ambassador Seoul Yongsan Hotel 5 stars

A very enjoyable and trouble-free stay (as always)

I have stayed at hotels in this complex many times, but it’s my first time trying the Novotel Suites. Overall the experience was satisfying as usual. With the location and the hotel facility and service, it’s very high value. However, I do hope that information regarding the hotel is more clear on its English website. I was hoping to access the executive lounge, but learned it’s at an extra cost upon check-in. It’s okay, but I just hope we can find these kind of information from hotel website.

On Jan 1st or 3rd i went out around 2am and i saw 1 reception female employee is almost lay down on her chair (sit slide) infront of reception(front desk). Even her leg is widely opened. I can understand its to tired work during mid night. But its not look great. Please make blind or curtain for shower area. This is not cheap motel or sexual hotel. Its too much embarrassing to take shower and use toilet !! 1월 1일 또는 3일 새벽에 호텔로 들어오고 있는 도중에 프론트 데스크에 근무하는 여성 직원 분께서 두다리를 활짝 열고 거의 누워있는 듯한 자세로 앉아 있는 것을 보았습니다. 새벽 근무가 피곤은 하겠지만 최소한 손님들이 지나가는 그것도 프론트데스크에서 그렇게 앉아 있는것은 아닌것 같아 이렇게 코멘트를 남깁니다. 또한 화장실과 샤워실에 블라인드 또는 커텐을 요청 드립니다. 저렴한 모텔 또는 섹스 관광을 하러 오는 곳도 아닌 곳인데 샤워실과 화장실 벽을 그렇게 통유리로 다 보이게 하는 것은 아닌것 같습니다. 이 부분은 최악인것 같습니다!!

I had a wedding and stayed for my departure. After getting married at the time of reservation, I left a message saying, "I can't go on my honeymoon and leave the country right away." Honestly, I didn't expect much. Because the service at Daegu Novotel was a mess on the day of the wedding, I didn't expect it. However, the room that had to be assigned to 36 floors was up on the 39th floor of Han River View and sent us wine and chocolate. And it was very kind.

I arrived hotel at the checking lobby. An employee at the desk gave us favor to check in early so that out kids nicely enjoying the hotel. Thank you for the consideration!

Conveniently located Novotel in Yongsan area, Seoul. Since it’s connected with Yongsan station by a roofed bridge, it’s convenient in rain/snow. Junior suite can be slightly tight if you wish to eat in the room as the dining area is very tiny. Not suitable for a new couple as everything is clearly heard from the toilet. A bit embarrassing.

Perhaps one of the best hotels in South Korea - new, great amenities, wonderful food, and located nearby all the places you want to to see. Best part are the amazing views facing the Han River - you literally have a birds eye view of the entire city.

In general, it was nice hospitality, and I stayed comfortable. Sometimes the parking registration did not work, but it was fine this time.

Overall the service is considered ok. Room service is good (one time do not have face towel, and another round bathrobe is gone until I call customer service to bring one Breakfast dining is not that good. Waitress do not have good attitudes and the food is no standard. For example, the harsh brown is marsh (it doesn't serve as piece, fried egg is full with oil). This is not up to standard.

The best Novotel experience that I ever have compared to other Novotel hotels that I have stayed before.

-Toothbrush isn't free. I don't mind the extra 3dollar but it's not good to have to ask house keeping -40th floor lounge & fitness center is not in operation but some floor guides still says it's available -1st floor bar closes very early. I didn''t get my welcome drink when I checked in at 11:20PM. -Asides from the extra laundry machine and higher floor, the Novotel Suite isn't much different from the standard Novotel rooms. -Reception and concierge work like two independent organization. Reception will not answer any of your question about nearby restaurant/request for taxi but simply ask you to talk to Concierge immediately behind you but you have to repeat the same question again. -Accor reservation system did not include breakfast option. I would assume for such case the breafast is included by default but it's not.

-1st floor bar closes too early I can't even get my welcome drink when I arrived by 11:20PM. -Toothbrush by default is not included -40th floor lounge is empty/unused. Some of the floor guide says there's fitness center on 40th floor but there's only one available on 4th floor to be shared with normal Novotel. -Reception only deals with reception and always ask us to walk to concierge for question about nearby restaurant/taxi/etc. No one else is queuing behind and I don't intend to ask questions endlessly. I can see they are stressed out dealing with large mainland Chinese/Indonesian guest groups but it's not a very good representation to see reception&concierge working as completely separate units. -Aside from the additional laundry machine I would assume there is not that much difference between the suite vs the standard room. -breakfast-- From accor hotel website reservation there was no breakfast option, which made me assumed it's included by it'S NOT!

It lacks Free Break Fast package, extended or late check out facility as most of the travelers have their flight midnight and guest have to pay for the whole night charge or checkout at noon. Request hotel management to look into late check out facility for such travelers.

Took longer to check in due to long line. But, it was fine experience given the special event day.

The location is convenient and the hotel room facilities ( kitchen) is good. My only comment is the hot water from shower is not stable.