Novotel Suites Ambassador Seoul Yongsan

Novotel Suites Ambassador Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.4/5 320 reviews

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Hotel extras

  • Located at the heart of Seoul, Yongsan is close to many popular landmarks

  • Directly connected to Yongsan station, the largest railroad and subway station in Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurants, bars, convention spaces, and other facilities in the Seoul Dragon City complex

ALLSAFE approved hotel

Hotel location

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.53177, 126.9631

Telephone +82 2-2223-7501

Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Novotel Suites offers the latest modern convention facilities: 2 Grand Ballrooms equipped with extra-large media walls, 5 meeting rooms boasting of cutting-edge audiovisual systems. Located on the 3rd and 5th floor of the Convention Tower, the Grand Ballrooms are an ideal venue for special events such as weddings, exhibitions, meetings, and conferences. Featuring SHILLA, our 68m² boardroom style meeting rooms is an incredible venue, perfect for VIP board meetings. It can accommodate up to 30 people and is equipped with state-of-the-art facilities perfect for any size meeting.

Room descriptions and layouts

7 

meeting rooms

From 1 to 1,800 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

An unforgettable experience! Large, well-designed, the suite includes a separate lounge and a bathroom. It offers unbeatable facilities: King bed or 2 Single beds, work area, washer, dryer, microwave, LED TV, free internet. Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  320 reviews

TripAdvisor Rating  4.0/5  183 reviews

Well located

Customer review rating 4.0/5

Alex Families - Confirmed reviews ALL

Pros: Good location, large rooms convenient for families. Cons: It took me literally 20 minutes to take the lift to go from floor 33 to lobby. It was so crowded with queues of people in every single floor inbetween waiting to take the lift. There were 4 lifts available, but 1 of them was closed so it would only reach second floor. I raised the issue with concierge, and the response was that they will share my feedback with the management instead of doing something about the situation, such as allowing guest take the service lifts.

Bad check-in experience

Customer review rating 3.5/5

Ji J. P. Business - Confirmed reviews ALL

Checking-in was a total chaos. There were so many people on first floor and 26th floor (for suit check-in) I completed on-line check-in and notified that I am a member of Accor. However, the managers told me that there is no such thing as on-line check-in in Korea (I was very confused since I got an email requesting one, that is why I completed it)... and told me to wait... What is the point of on-line check in and having the membership? I was pretty confused.

I would love to stay again this hotel as i was happy overall however customer service MUST improve

TripAdvisor rating 4.0/5

JihyunScheiber Families - TripAdvisor review

Size of room was really big. Washing machine was very useful as we stayed 7 nights and had few washing done while we stayed, and this is one of the reason we choose this hotel. We stayed 28th floor with city view and the view was so nice. I truely enjoyed the view. We also loved that room had Nespresso coffee machine And i liked the hotel used shampoo, Conditioner & body wash dispenser in the bathroom so no more plastic bottles. Nice enough size of bathroom and separate toilet was good too However i was very disappointed by staff services. The hotel says 4.5 star hotel but i would only give 4 star or even 3 star for staff service. Only one number to connect any hotel staff and most of time they can not speak English well so most of time, i have to make a call as im Korean. When we arrived the hotel on the first day, there was no one in the concierge and no one helped us to took our big suitcases. And i was traveling with my parents so the help would be great but there was none. When my parents left the hotel, we asked hotel to book us taxi and the staff did not even helped my parent's suitcase when taxi arrived. He was busy looking at his phone. Very very disappointed! Also noticed there was no English Breakfast tea or black tea so i called guest service and they said they do not have it. I found this was very strange that international hotel do not have English Breakfast tea as most western people (mainly English speaking countries) drinks this tea as Korean drinks coffee. On that last day of our stay, I was very happy with customer service. The male staff who helped us out on 7th Sep 2022 around 12 pm. He was very very polite and opened the taxi door and put our suitcases in the taxi. He didnt need to do that but he insist to helped us which i was very impressed as i did not have a good customer service experience while im stayed this hotel. Thank you Mr (sorry i didnt catch his name)

Nice Bed sleeping

Customer review rating 5.0/5

Martinus H. Couples - Confirmed reviews ALL

a bed with a good head pillow for a restful and comfortable sleep

Dear Martinus H., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager

good location price efficient

Customer review rating 4.0/5

Pupsik Solo - Confirmed reviews ALL

check in waiting time was almost 1 hr on friday afternoon. Generally due to shortage of staff like other hotel business.

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Other web-users rate our hotel

  • 258 reviews 9.4/10 Location
  • 544 reviews 9.3/10 Room
  • 220 reviews 8/10 Service
  • 5 reviews 10/10 WiFi
  • 176 reviews 9.4/10 Cleanliness
  • 168 reviews 9/10 Comfort
  • 88 reviews 8.2/10 Amenities
  • 88 reviews 7/10 Breakfast

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