Customer review rating (ALL Rating) 4.3/5 358 reviews
Novotel Suites Ambassador Seoul Yongsan
Cheongpa Ro 20 Gil 95, Yongsan Gu
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Access: 300 m / 0.19 mi 3 min walk
Access: 700 m / 0.43 mi 12 min walk / 3 min drive
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Food Exchange is a premium all-day buffet restaurant in Novotel Seoul Yongsan hotel inspired by lively food markets found around the world. The spacious dining center presents a wide variety of gourmet dishes inspired by local cultures and recipes.
Brasserie <THE 26> features a variety of food menus & cocktails. You can also enjoy a panoramic city view of Yongsan during the day and glittering night view in the evening.
Novotel Suites offers the latest modern convention facilities: 2 Grand Ballrooms equipped with extra-large media walls, 5 meeting rooms boasting of cutting-edge audiovisual systems. Located on the 3rd and 5th floor of the Convention Tower, the Grand Ballrooms are an ideal venue for special events such as weddings, exhibitions, meetings, and conferences. Featuring SHILLA, our 68m² boardroom style meeting rooms is an incredible venue, perfect for VIP board meetings. It can accommodate up to 30 people and is equipped with state-of-the-art facilities perfect for any size meeting.
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An unforgettable experience! Large, well-designed, the suite includes a separate lounge and a bathroom. It offers unbeatable facilities: King bed or 2 Single beds, work area, washer, dryer, microwave, LED TV, free internet. Up to 2 adults and 1 child.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 5.0/5
Bomee Solo - Confirmed reviews ALL
Location, service, room conditions were all good! +recommend for business trips. Thank you, Bomee
j. bomee님께, Novotel Suites Ambassador Seoul Yongsan 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 마지막으로 지적주신 부분은 해당 부서와 공유하여 개선 될 수 있도록 최선을 다하도록 하겠습니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 차정직 드림 Assistant Front Office Manager
Good location and clean
Customer review rating 3.5/5
Anonymous Families - Confirmed reviews ALL
Good location near the rail network. The room was spacious and clean as expected from Novotel. The building is a tad dated and reception can be busy as there are nearly 40 floors of rooms.
Dear Norman S., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Donald Cha Assistant Front Office Manager
Just average to poor quality
Customer review rating 2.5/5
Callista Friends - Confirmed reviews ALL
Overall, the service rendered for an Accor experience has been very muted and pretty disappointing. While it is understandable given the severe shortage of staff, some basics like room cleanliness were neglected. The room was handed over in a pre-used state. Tables were filled with coffee stains, balls of dust at every corner, used bottles of water from the previous stay was not cleared, dust on the beds and bed head. The staff did clean it up after a complain but it is unnecessary for a complain and it can be avoided. The hotel might want to review the extent of your service and amenities so that staff resourcing can be optimized.
Dear Callista N., Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager
Well located, seems like short staffed
Customer review rating 3.0/5
Anonymous Families - Confirmed reviews ALL
It’s on great location, very accessible to stores, restaurants and public transportations. We had broken sofa in the room, and the room clean was not done one day although we had the request sign on all day, when we talked to the guest services in the late afternoon they said all the cleaning staff left for the day. We ended up changing the room. Other than those two points, overall we were satisfied with our choice to stay there.
Dear Yeonjoo K., Thank you for taking the time to tell us about your experience at the Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Donald Cha Assistant Front Office Manager
Still needs improvement
TripAdvisor rating 3.0/5
U1659MXsimonb Business - TripAdvisor review
My return to this hotel after a near 3.5 year gap and what was a disappointing experience last time. Sadly things have not really improved significantly since then. The room was clean and modern and for that i must give credit. Sadly where this establishment struggles is the service experience and breakfast. This was a massive disappointment on both levels, Staff that lack basic english and food and service that is poor at best is not acceptable when charging prices that should merit better,
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price