Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Beautiful decoration, really excellent taste, felt like being on a paradise island not in Singapore. The food was a bit disappointing.

Very committed staff who works hard to ensure a positive guest experience

We were here for the retreat to sanctuary package. The good - good value overall. Spa was great. Complimentary Birthday cake was appreciated. The freshly made-to-order croquet monsieur we had at the pool restaurant was excellent. Staff at front desk and around the resort were friendly and smiling always. The bad: The room was not fresh smelling - the linens had a musty smell to it like it's not been used for a while. Dinner was appalling in terms of food quality. Service average at best.

Overall satisfied. But the Cliff menu downsized significantly. The Garden was closed for renovations. So meal wise was disappointed.

Held our solemnization event with at Villa 1. We received a good level of service and attention during the organization phase. The day itself went off very well, our event stylists were given early access to the villa, the bar & banquet management was handled excellently, the food was great and could be adjusted to our needs.

We fully enjoyed our stay. All the staff we met from hotel reception to SPA were very professional and it felt like they were genuinely happy to see us. Thank you!

The staff were welcoming and check in was very helpful. The grounds are resort style — open and airy. Very relaxing. The bar was most elegant and the deep pool was the best part.

Chosen Sofitel to have my 1st anniversary with my wife, as had a joyous experience many years back. Had booked Retreat to sanctuary package with additional 1 night booked. Check-in: smooth and helpful front desk staffs. Room: nice decor and clean. But less the bathtub as was not clean with black stains. Had to clean myself as brought our own bubble bath. Dinner @ the cliff: - Reservation made for the set dinner with email request on outdoor with view days prior actual. - Assigned seat outdoor but not at deck, with partial block view by retractable shades. - Seek help from staff if possible to rollup for a good view of sunset. Gone and no update thereafter. - After 20mins, requested again, staff came back with exasperation and bunch of controllers. Saying see, spoil cannot. - Dinner served, appetizer served wrong table. Left on my table 10plus mins then left taken away to correct table. - Requested wine list and top up of ice water. Not done. - Food served, mediocre. Stopped at last course. - For 45mins. In between waiting made another 2 attempts for wine list and ice water. Enquire status of desert as well. Not done and no getting back at all. (despite 2different staffs). - Frustrated and spoiled the whole dinner. Stood up and walk to the main counter and posted my queries and highlighted on lapse. Not much response nor apology. Still on same thing will check. Told her no need, bill please as i had other plans and this laspe over run all. - Ended up driving out to demsey for desert and wine instead. - Back to hotel, requested room service for wine glasses to continue the night. 2 wine glasses were sent to our room. But its alittle disappointing/surprise to find 2 wine glasses with diff ounce size. DAY2: - Breakfast was good, good variety/setup and staff been welcoming and helpful. - Tea time at the lounge bar, seriously seems short handed. After seated and wave to staff(whom acknowledged), waited 10mins still no menu. Other patrons similar to us, has to self service for menu. Food was decent served about 15mins later but cranberry juice from the pack took about 30mins. (req fresh juice but noted no fresh juice at that timing during inital order) - SPA, professional and gave a very relaxing environment and sense of ease. I would say that we started the 1st day experience bad and certainly dampen the whole anniversary with much disappointment and frustration for whole trip. Wasnt expecting a 5 star resort to have such and didnt recall Sofitel having such substandard services.

great swimming pools good restaurants

We do a staycation every year at your hotel, seen the service and quality improve over the years. Birthday welcome in the room was great, a lot of care during the whole stay, thanks a lot.

Nice fish spa

The room was good and the architecture of the hotel delightful. Staff+food could do with a revamp. We tried to reat at Le Bar the first night;I looked at the live seafood list:nearly all items were unavailable.Breakfast on our last morning,I waited 15 minutes to get an omelette:noone ever came,I left. The young man at check out could not cope with our bill;fortunately I paid the night before as that took over 15 minutes again.

Great stay at the luxury room, delicious food at Le Bar, great massage by Rodel at So Spa. Two bad points is the booking is made by e-mail with a promotion, the Cliff and So Spa have to email and ask for reservation, they are a little bit unprofessional. The staff asked me 3 times the same question and email me again after I confirmed twice. Then the staff replied the e-mail with the previous conversation with my personal data with many other staffs and I can read everything. Overall still a great experience, I'll go back when they have more promotion and please renovate the So Spa, it was poorly maintain.

This is our second time staying in Sofitel with our little one. We had a wonderful experience the first time round so we decided to return. However, this time round, we were a little disappointed. The bedsheets in our room were dusty and unclean. My daughter and I had rashes after the first night. It was better after we requested for the bedsheets to be changed. We had booked our accommodation for 3 nights. However, it was booked separately as 2 nights + 1 night. When we checked in, it was highlighted to the reception desk and we thought there wouldn’t be an issue. On our 3rd day, we received a call asking what time we intended to check out to which we raised the separate booking issue. No one actually called us back, despite us making 2 calls to enquire. Subsequently, our room cards were deactivated and we had to make a trip down to the reception desk. We did appreciate some of the nice gestures that the hotel made like the slice of cake and fruits for my daughter’s 4th birthday, which was a lovely touch. Otherwise, lovely hotel with a wonderful feel.

We have stayed at this resort several times over the past 10 years and always enjoyed it but it got more and more expensive till it was out of our price range. When it came up on Luxury Escapes, we were thrilled at the opportunity to stay there once again, as a couple and celebrate my husband’s 60th birthday together. We were welcomed warmly and felt very pleased to be back. The hotel had made changes since our last visit but the feeling of comfort and welcoming was still there. .....until we used our first voucher which showed we were traveling as Luxury Escape guests. We chose to eat lunch at Kwee -Zeen on our first day and despite being surprised and somewhat disappointed in that we were presented with a set menu to choose from while other diners got a complete menu, we chose well and thoroughly enjoyed our sweet and sour fish with rice followed by a small but perfect slice of red velvet cake. The drinks was a different matter. I ordered Prosecco and received a glass of flat, stale wine that was suitable only for the bin. Apologies were made and another glass arrived which was more suitable. Everything else at the hotel was lovely until we used voucher #2 for dinner at the exceptionally good restaurant The Cliff, where we had dined many times before, with the memory of amazing food and service firmly etched in our minds. Not so this time. This time, sadly, the memory of the meal will live with us for a very different reason. From the time we were seated, we were made to feel like we were unimportant patrons, second rate customers. We were given, what looked like, an exciting menu. 4x choices of starters 3x choices of pasta 4x choices of mains 2x choices of desserts After taking our time and making our decisions based on what we were used to on European menus, we placed our order. One from each section. Only to be informed that we could only choose from two sections. Ok. I changed my choices and chose Cavatelli from the pasta section, followed by Pollo and Polenta from the main section. I was then told that I could only order a starter and a pasta or main or dessert. Ok. So I ordered the Hamachi Ceviche as a starter, followed by the Cavatelli for my pasta dish as a main course. Other diners around us, clearly not on the Luxury Escapes package, were being brought baskets of bread. We were not even offered it, and eventually had to ask for some. Our first course arrived.....well, one of them did. I had to wait at least another 5 minutes for mine. They were both tasty and a good start to what we thought was going to be a good meal. When our main courses came however, it all unravelled. My pasta dish was tiny. About 14 pieces of pasta with sauce, and a nibble sized portion of burrata (certainly not enough to have mentioned it in the menu) perched on the top!! Certainly not a main course size by anyone’s standards. We did complain and even the lovely waitress agreed that they portion size was not worthy of a main meal. The chef also came out to apologize which we did appreciate but despite the delicious flavors in the meal, the damage was done. It had pooled our evening and set the tone fir how we felt the rest of the time there. We did go back to The Cliff On our last night and repute having a better experience, the damage had been done. We had 2 other lunch vouchers we could have used, a drinks voucher we could have used, and a massage voucher we could have used. It was our decision not to do so, but to be honest, we had been made to feel so ‘unimportant’ that we just didn’t bother. The only time we felt like a full paying guest was at the pool and at the bar where we paid full price for drinks and chatted happily to Alex. We love this hotel. It has many happy memories for us, but sadly this time has made us decide we won’t be back.