Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Customer review rating 4.3/5 14,297 reviews

Sofitel Singapore Sentosa Resort & Spa
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Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea view

  • Culinary delights bound to tempt the appetite & tease the palate

  • Multi-award-winning SoSPA with expansive outdoor spa garden

  • Spoil your kids with meals and fun activities with MyKids Package

  • Unwind with an unique beverage experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORTPaying
  • Reception open 24 hours a day
  • Early Check InPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Tennis
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road
Sentosa
099891
singapore
singapore

Tel: +6567088310

Fax: (+65)62750228

Check-in from 15h00

Check out up to 12h00

  • MRT - CIRCLE LINE :  Circle Line CC29 HarbourFront Station

  • MRT - NORTH EAST LINE :  North East Line NE1 HarbourFront Station

  • By plane

    CHANGI AIRPORT At 26km / 16.16 miles

  • By plane

    CHANGI AIRPORT At 26km / 16.16 miles - Shuttle paying

GPS :1.24517, 103.827905

Your meetings and events

Offering an innovative blend of sophisticated facilities and superior organisation, from customised setups to state-of-the-art technology, our 7 meeting spaces are illuminated with daylight and provide flexible arrangements for every occasion.Set against a stunning backdrop of the South China Sea in a tranquil resort ambience, let every moment be flawlessly designed with your personal InspiredMeetings Planner committed to execute your event down to the finest detail.Set against a stunning backdrop of the South China Sea in a tranquil resort ambience, let every moment be flawlessly designed with your personal InspiredMeetings Planner committed to execute your event down to the finest detail.

7 

meeting rooms

From 1 to 280 

attendees

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Videoconferencing

  • Indoor and Outdoor facilities

  • Audio and video equipment

  • Podium

  • WIFI access

  • Syndicate rooms

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Our exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements. French eclecticism is complemented by the latest technology and thoughtfully integrated throughout each room.

LUXURY ROOM, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities

LUXURY FAMILY ROOM, 1 King Bed and 1 Twin Beds

Accessible room
  • Max. number of persons: 6
  • Area: From 72 m² / 775 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

LUXURY GARDEN ROOM, 1 King Size Bed, Garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar

LUXURY GARDEN ROOM, 2 Single Beds, Garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

THE GARDEN

Type of cuisine: Healthy eating

Adjoining the world's largest So Spa on a tropical tranquil sanctuary, The Garden is a unique conscious-dining restaurant featuring a menu of meticulously-crafted nutritious delights - that comes complete with calorie counts for every dish.

Menu (PDF)

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CLIFF

Type of cuisine: null

A modern-casual dining concept presenting unrivaled authentic and comforting Italian flavours, paired with alluring hospitality set against the captivating panorama of the South China Sea.

Menu (PDF)

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KWEE ZEEN

Type of cuisine: International

Featuring Pan-Asian and classical French delights, Kwee Zeen boasts alfresco terraces blessed with stunning sea views. The weekly Sunday Champagne Brunch is a highlight, showcasing 16 live ateliers of epicurean delicacies.

Menu (PDF)

Lunch

06:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEBAR

Non contractual photo

LeBar's tranquil location is the perfect place for Afternoon Tea, which comprises Asian savouries, French patisseries, chocolates and premium grand cru tea. In the evening, unwind with a glass of wine and delicious tapas or order a crafted cocktail.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Singapore Sentosa Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

14,297 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,042 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good but can be better

TripAdvisor rating 4.5/5

Aeron Y 30/07/2020 TripAdvisor review

Overall, was a good stay but I didn’t feel my Accor Gold status had any difference to other normal guests. The price is also higher than previously before Covid-19 but I didn’t feel the service had a difference. The Cliff dinner experience was not as good as previously and the room’s pillows were just too soft for a good night rest. I was however impressed with the carepack that the hotel provided for guests in the room which contained sanitiser, wipes and tissue.

Disappointing for the tariff paid...

TripAdvisor rating 4.5/5

Gul C 26/07/2020 TripAdvisor review

3 night stay in Premium Family suite. There was only 1 bathroom, no half toilet. The bathroom was only accessible from the suite area, which proved to be terribly inconvenient and totally unexpected, considering the room charge, it was just ridiculous. I raised this with FD but apparently no one was listening. One-touch service - I had to make repeated attempts to get any service, but even that is understandable given the cutback in staff. Overall, it was poor value for the cost.

Horrendous Stay

TripAdvisor rating 4.5/5

Naga_eye 23/07/2020 TripAdvisor review

I was very much looking forward to do a staycation with Sofitel Sentosa. We booked a little late and paid quite a higher premium for the Deluxe room. They provided good safety measures and a care pack which was much appreciated but that’s more of less about the positive experience for this stay. We weren’t sure if the service quality was significantly affected by the COVID crisis, the whole experience was sub par. Firstly, the TV in the room couldn’t be switched on. We had to call 3 times over 3 hours to get it fixed. Due to the circuit breaker measures in Singapore, understandably the hotel had to put in safety measures. That said, upon checking in, the only lunch restaurant available in the hotel was full with no available slots until late afternoon. Use of the swimming pool required booking and we managed to get an evening slot. The gym was closed. So for the first 4 hours upon checking in, we were with a room and a broken TV, and 2 edgy kids. Calls to the front desk/service desk took forever with calls being dropped after some time. Finally swimming time and we were greeted with a nice and deep pool. Once we dived into the pool, we realized the pool water wasn’t very clean. The floor of the pool had dirty tiles. Breakfast experience was not any better. We waited for 45 minutes for our breakfast to be served. The table given to us had food waste left by the previous customers (how is this hotel even SG Clean certified?). Simple requests such as asking for creamer and a tea spoon were not well attended to. There seemed to be enough staff and they were all extremely busy. There weren’t that many customers during our time slot. The staff, however, seemed unable to fulfil simple requests. Enough said, whilst I emphatically tried to understand that we are living in the “new normal” I think such service standard is totally not acceptable for a reputable 5-star brand. I hope the hotel management take note and improve the service immediately if they want to win back customers in this challenging time.

Staycation

TripAdvisor rating 4.5/5

AnnaK86 22/07/2020 TripAdvisor review

Lovely night with husband, some service kinks need to be worked out, but we came back recharged and relaxed. Food was delicious, the bed comfortable and ambiance nice and calm. Next time we will visit the pool too!

Best choice for resort to chill in Singapore

Customer review rating 4.3/5

Sherry Families - 09/04/2020 Confirmed reviews ALL

One of the best stay we had. Impressed with the whole service from arrival to departure. The landscape is beautiful and we had our 1st experience of fish foot spa.It is definitely a good place to just relax and enjoy the sound of birds and rustling of leaves from coconut trees by the pool. The toiletries are of good quality. I almost requested for more as I love the range provided. Great service from very professional staff.

Dear Sherry Mei Chun W., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Kupiec General Manager

Singapore Staycation

Customer review rating 4.3/5

Steven B. Families - 05/04/2020 Confirmed reviews ALL

3 day 2 night Singapore Staycation - great hotel with good facilities, friendly staff, service and food. Comfortable rooms in a resort style complex spread over a large very green and relaxing space.

Dear Steven B., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Kupiec General Manager

Saved by good service recovery

Customer review rating 4.3/5

Jess Couples - 05/04/2020 Confirmed reviews ALL

It started as an utter disappointment when the spa team lost my booking, followed by no table availability at the Cliff on the day of our arrival. However, the staff we met were all very nice and the room was nicely prepared and decorated though it was an anniversary celebration instead of birthday. Room service food was tad disappointing. We ordered soup which other hotels normally will be accompanied with bread, butter, salt and pepper. Spa was amazing, masseurs look overworked and still upkeeping their good work. Perhaps better transportation arrangements will end the session to its perfection. We were told the next ride comes in 20mins. With the stay filled with disappointments here and there, largely because it's a Sofitel a luxury brand, it ended with our table reservation missing along with our food selection. We were put in a make-shift dining area, understandably due to the social distancing measurement, with lounge table and chairs for a 3 course italian dinner was unacceptable. One staff tried looking, and came back to say "there's really no other tables." Mani passed by, and I told him, "we aint gonna be dining happily like this, we are leaving, pls cancel our orders." He was quick to think on his feet and gave us a few options. We ended having a nice dinner in the main dining area. Please extend my appreciation to Mani for saving the stay.

Dear Wai Yan B., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Kupiec General Manager

Nice environment, but level of service could be improved

Customer review rating 4.3/5

Wh C. Families - 04/04/2020 Confirmed reviews ALL

Had a infinite experience family package with full board. - nice resort and room environment A) only minus was one aircon in room not working, perhaps due to it as a old property - meals were fabulous - nonetheless, level of service could be improved further as a 5 star service A) baby cot and bathtub was not provided even though we have requested for it before going B) restaurant staff could do better with more experience, one instance is they seem understaffed even though there are quite a number of them. Servers seem to need directions from manager before serving. C) exchange between staff and guest could be better to alleviate to '6' star, exchanges and replies seems curt, without a 'friendlier and personal response, such as 'how are you doing today? Etc' which separates some other 5 star hotels/resorts with sofitel

Dear Wenhui C., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Kupiec General Manager

Lovely location, wonderful pool and setting.

Customer review rating 4.3/5

Ewen S. Families - 03/04/2020 Confirmed reviews ALL

2 nights Enjoyed it very much but not as good quality as it once was. Food and service is no longer 5 star e.g. no table service for tea/coffee at breakfast, less food stations, limited poolside menu. Part of our stay we had 2 massages included - i had none (due to no space) and my wife had one which she left 10mins into due to the quality of service.

Dear Ewen Cameron S., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Kupiec General Manager

Short satisfying staycation

Customer review rating 4.3/5

Heda A. Couples - 01/04/2020 Confirmed reviews ALL

My husband and I stayed at Sofitel for a 3 days 2 nights. We had a good relaxing spa appointment for 2 days. We enjoyed the Swimming pool facility at the spa. Also we thoroughly enjoyed the breakfast. Our stay was very pleasant. However, I would like to suggest to have recycling bins inside the room.

Dear Mrs Mohamad A., We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Kupiec General Manager

Good stay

Customer review rating 4.3/5

C. K. A. Couples - 01/04/2020 Confirmed reviews ALL

There were no people so that very quiet in hotel. It located well, so enjoyed nature. It was good to access to Tanjong beach right in front.

Dear Mrs C., Thank you very much for taking the time to share your experience. I'm glad to learn that you had a most enjoyable and relaxing time with us. We sincerely hope to have the pleasure of welcoming you back very soon in Sentosa. Kind regards, Morgane Borrel Quality Manager

Beautiful hotel

Customer review rating 4.3/5

C. Couples - 01/04/2020 Confirmed reviews ALL

Staff is very friendly and helpful.

Dear Mr. C., Thank you very much for taking the time to share your experience. I'm delighted to learn that you had most enjoyable stay. Your kind words with regards to the team friendliness and helpfulness are highly appreciate. I will make sure to share your review with all of them. We hope to have the pleasure of welcoming you back very soon. Kind regards, Morgane Borrel Quality Manager

Bad experience

Customer review rating 4.3/5

Anonymous Families - 01/04/2020 Confirmed reviews ALL

We was given room was defect. Right bed reading light was removed. The coffee cabinet top cannot be fully closed. In the morning, when open the curtain will blind our eyes as sunlight shine directly to the bed. In the morning, we were wake up by staff knocking on the railing. The turn down service on the second night, there is no changed for used towel which we put in bath tub. Curtain was not closed and bed was not tidy up. The offer for complimentary cold beer and refreshment during the fire emergency drill was not fulfilled. Cold beer and refreshment was not available although did offer welcome drink menu.

Dear Hwa Kwang K., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Kupiec General Manager

good facilities, but service is inconsistent , non kid-friendly

Customer review rating 4.3/5

Warisara B. Families - 01/04/2020 Confirmed reviews ALL

the good: fast checkin, warm greetings, clean facilities, staff at restaurant are good, kind, responsive. no baby cot avail but got offer one extra bed. the bad: slow housekeeping( asking for water bottles to boil water for infant formula mixing, never got until needing to make ftf complaint at reception at 6 pm!!!) explained to staff receiving the calls that needing the water for baby, got response to use tap water for baby. how RUDE!! asking for extra shampoo as there only one bottle for 2 adults and 2 kids (2yo) NEVER RECEIVED. so i think this hotel is really non-kid friendly. overall, disappointed.

Dear Mrs b., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Kupiec General Manager

Pleasant stay

Customer review rating 4.3/5

Victor Families - 31/03/2020 Confirmed reviews ALL

In general, the hotel is comfortable, rooms are quite big. Overall experience was positive, Here is my feedback 1. some parts of the room is dusty (curtains, and the the corners), sofa/cushion has stains, basically the room felt unoccupied for a long time, and it wasnt properly cleaned when we checked-in. 2. The room service food was decent, but could be better for such a hotel standard. Was told to wait 1 hour, for 1 pasta when I called at 630pm (is that even peak hour?) 3. electric wall sockets are falling out of its place (may pose danger) 4. Check-out experience was not clear, was told I can do a fast check-out abruptly when I was queing to check-out with no instruction given. OR atleast been told during my check-in. Nothing like that. 5. Was at the pool, doesnt seem like everyone is practicing social distancing, may be something worth to look at. The chairs, table positioning. 6. Prior to check-ing in, drove the car to the lobby and not greeted by hotel bell-boy, i had to unload my own luggage, with them just giving me a trolly (and they walked off). Expected a better service here honestly from Sofitel.

Peaceful stay

Customer review rating 4.3/5

Philippe Couples - 31/03/2020 Confirmed reviews ALL

A staycation to benefit of the sun, the environment, the nature and animals as we like it to be. We were not disappointed and everything went well. Good team and support, pleasant environment and a plus on the pool management. In most of the places now, the long chair by the pool are "booked" by people who are not around, simply securing their seat for hours later. At Sofitel, the team is careful about such behaviour and manages very well the availabilities. Thank you, very good stay.

Great short escapade with lots of lovely surprises

Customer review rating 4.3/5

Diana T. Couples - 31/03/2020 Confirmed reviews ALL

Tip top service from arrival till departure. Love the space and ambience. Amenities in room is very clean and complete including free bottle of wine. Food at the Cliff and for breakfast was delicious with quality ingredients. Service staff at the Cliff was helpful with service from the heart and without being over intrusive. Enjoyed my massage very much as masseuse is very skilful. Having a male masseuse for my hubby is a bonus; this being his first time. The external spa facilities like the pools and female jacuzzi certainly need upgrading which is scheduled by the hotel soon. Overall, it's a great escapade for us :)

Very nice natural place.

Customer review rating 4.3/5

T. L. S. Families - 31/03/2020 Confirmed reviews ALL

Good Services from the hotel staffs including the staff at the pool side. Room very spacious and clean.

Comfortable stay

Customer review rating 4.3/5

Anonymous Families - 31/03/2020 Confirmed reviews ALL

Just had the trouble to shift to different rooms during the first day, as the first room we were staying was looking at construction site which was not very present. Then we shift to another room but that has a very mild stale smell in the room.

Wonderful & relaxing stay stay; dated spa facilities

Customer review rating 4.3/5

Jade Couples - 31/03/2020 Confirmed reviews ALL

We absolutely loved the hotel theme in a very relaxing environment with lots of nature & great facilities. We enjoyed using the pool, dinner & breakfast were absolutely delightful. The massage was great for my partner and alright for me, but the 1 thing I was disappointed with was the dated spa facilities.

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