Sofitel Singapore Sentosa Resort & Spa Hotel 5 stars

Firstly, upon check-in We requested a call from So Spa to book a massage for my girlfriend and i together and we were informed they would call us. After 4 hours we rang reception informing them we had not received a call and were told to wait for the call again. Still no call. The next day (9th Jan) we still had not received a call back and rang reception again to hear the same response. After not receiving a call again we then proceeded to call the spa directly ourselves to make a booking which was confirmed for 6pm on the 11th of Jan. We arrived earlier to dine at The Garden and proceeded to check in for the massage to which we were told there was no record of our booking and that we were lucky they could still fit us in. Honestly a piss poor response for a hotel and spa of your stature. Second instance was our attempt to relax at Lebar on the 9th Jan only to be told it was fully booked and we were turned away, we went back to our room for a short while and proceeded to Kwee Zeen for lunch only to see there was 3 tables occupied and Le Bar and the rest were completely empty. Unbelievable. If this is the level of service provided to a customer who booked a prestige suite i would really hate to see how normal rooms are treated. This was my 30th birthday weekend and i would have to say it was not a very good one due to your service and experience whilst staying with you. Will definitely staying elsewhere if i choose to stay on the island again.

Everything went well as expected of Sofitel standards except for the slow and intermittent wifi connection in our room

it was fine but could be better

Overall we like the relaxing vibes in Sofitel Sentosa.. things seem to slow down for us (: the bed was very comfortable and food was great. One thing to be careful is the bathroom floor tiles - there are a couple of pieces coming out. just avoid those and it is fine. We still enjoyed our stay.

Staffs are very polite n knowledge Food at Clive is good and we try the 4 types of deserts.. 6☆ ❤ it. Please send my compliments to the Chef who made them. However maybe its time to change the carpets .. love the unique designer design but have lots of stains Overall I'm very happy and will come with my family to stay in your place uf the rates are good

We stayed over the rainy weekends. Although the location was far from the main area , we were able to enjoy our stay in the resort itself! We had all our meals in the resort itself, with really great view at the cliff.l and breakfast with a pool and disrupted view. A pity that it was raining heavily almost the entire stay.... we couldn’t explore more but we love it nonetheless. The place might have been difficult for an upkeep, but it was a resort hence its really close to nature which was what we were looking for. While walking around the resort, we were company by the friendly peacocks. Glad that the rain stopped for a few hours, we were able to dip in the pool. It was nice where all the day beds and seats were placed far apart, the pool was extremely huge and the ambience was so great. Anywhere in the resort calls for a photo! Parking was also free which is good if you had to move around sentosa for a drive. checking in and out was seamless. Well rested stay with really great ambience closest to nature.

Its a pleasant experience as always staying in ACCOR hotel but the only down side for this time staying at Sofitel Sentosa is the lack of follow up service.

Sofitel staff were extremely accommodating. My girlfriend and I celebrated an amazing anniversary at your hotel. The amenities were perfect and the experience was nothing short of splendid. Great job to you!

Stayed with Sofitel for 4 days and it was wonderful. Staff was patient, approachable and efficient. Hotel was located at a quiet part of Sentosa. Room was spacious and new.

We enjoyed our weekend break at the Sofitel on Sentosa.

The hotel was oversubscribed, service was terrible as staff were overworked. The hotel is very rundown, pool seat cushions very dirty. The food was not up to scratch for the prices we paid. Over all we had a terrible experience and I would not rush back.

Upon check in ,After taking room key no one guide us to the room . Nice room . Rusbish was found at restroom below the sink counter . No bidet tap beside the toilet bowl .

Much needed break for the year was well achieved during my staycay. The staffs were pleasant and the amenities was great. The whole vibe was chill and the location was amazing (away from the other hotels). Would definitely head back again!

Overall, the stay was good. like the room and service staff very much. Only down side is the measures at swimming pool. We did a pre-registration for the use of swimming pool prior to check-in. On the day of check in, when we went to the pool, there were no checks on the registration and pool towels were self service. So the questions that went throughmy head was, where is the control (SMM), hygiene factor and what is the use of pre-registration if there isn't any checks.

I’m a returning customer and had stayed with Sofitel Sentosa on numerous occasions - 2 weddings and 2 birthday celebrations (including recent stay on 9 Jan 2021). Reason for me to come back was the high level of service given the 5 star rating it has and as one of the premium hotels in Sentosa. However, I was left very disappointed with my stay this time round, it was a birthday celebration staycation for my wife (actual day - 9 Jan 2021 - verify the DOB of the persons checked in for room 468) a second birthday celebration staycation with Sofitel Sentosa (previous was in Jan 2017). Despite highlighting the purpose of my stay several times to your client service team before our stay to arrange the room appropriately as well as dinner (expecting decorations and birthday message as per our previous birthday staycation experience), nothing was done, absolutely nothing. We checked in and went to the room with nothing setup. Not even a birthday card. Come dinner which I had fixed at 6:30PM, other tables had been setup perfectly with balloons and jug with stars to mark a birthday celebration but nothing was done to our table. Absolutely nothing. In the end, I had to request to the staff thrice to arrange for a small cake and candle for my wife. That’s very sad, the service level was appalling, nothing close to what I had experience in my other 3 stays. If COVID had lowered the service level of Sofitel resulting it to dip so much (even a 3 star hotel upon request will arrange the room and dinner appropriately), I suggest you re-look and re-educate your staff. Sofitel is one of my favorite hotels thus the number of stays with you including overseas accommodations but now it looked like you had throw that level of faith I had in you out of the window - the experience was so bad. What a way to start 2021 and to mark an important date of someone important in my life. An important event which I can hand the responsibility to - a hotel I trusted. But you have failed miserably and have not done enough to up hold your brand name and it’s rating.