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ibis Styles Surabaya Jemursari Hotel 3 stars

Customer review rating 4.5/5 4,413 reviews

ALLSAFE approved hotel

ibis Styles Surabaya Jemursari
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+ 19 Services

Hotel extras

  • iMac Corner and free Wi-Fi

  • 1 Restaurant and Bars

  • Near with Airport Int Juanda only 13km

  • Greet Facilities : Swimming Poll and Gym

  • Covered Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request Paying
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Styles Surabaya Jemursari

Jl Jemursari Raya 110 112
60237 surabaya
indonesia

Tel: +62318498999

Fax: (+62)31/8498993

Check-in from 14h00

Check out up to 12h00

  • WARU :  WONOKROMO KENDANGSARI RAYA

  • By plane

    JUANDA AIRPORT At 7km / 4.35 miles

  • By train

    GUBENG STATION At 10km / 6.21 miles

GPS :-7.321739, 112.74501

Companies

  • BANK CENTRAL ASIA 2.0 km / 1.24 mi
  • SAMPOERNA 3.0 km / 1.86 mi
Companies

Your meetings and events

Our contemporary meeting rooms feature modern audiovisual equipment to meet your various event needs.

Room descriptions and layouts

meeting rooms

From 1 to 350 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Podium

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

All 132 rooms at ibis Styles Surabaya Jemursari feature a 32" LCD TV screen, in-room safe, separate bathroom with standing shower, hairdryer and free WiFi Internet access.

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Standard 2 Single Beds

  • Max. number of persons: 3
  • Area: From 22 / 237 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

DELUXE ROOM WITH 1 KINGSIZE BEDNon contractual photo

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft

DELUXE ROOM WITH 1 KINGSIZE BEDNon contractual photo

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
Rooms

Our restaurants and bars

STREATS RESTAURANT

Type of cuisine: International

The restaurant offers generous servings of authentic Asian street food delights and international cuisine. The vibrant, yet calm ambiance is complemented by our friendly service staff.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

WOOT POOL LOUNGE

Enjoy the breeze at poolside, while sipping on our trendy drinks and light snacks.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

LOBBY LOUNGE

Enjoy the light snacks and refreshing drinks at our cozy Lobby Lounge.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Our guest reviews for
ibis Styles Surabaya Jemursari

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,413 reviews

tripadvisor

TripAdvisor Rating 4.0/5

239 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Elizabeth F. Solo - 05/06/2021 Confirmed reviews ALL

The check in process is fast & went smoothly. All the staffs are very friendly & helpful. The room was comfortable & looks very good. There’s also a water dispenser on the hall so i can refill my water bottle. Few things that may need some improvement is, there are times i can’t use my room key so i had to go to the front desk to activate it again & again. Also, one the second day of my stay, i think my phone doesn’t works. Because i tried to call the housekeeping for some times & even the front desk, but no one answered. Whether they were too busy all the time or maybe the phone doesn’t works.

Great experience staycation

Customer review rating 5.0/5

H. U. M. S. Couples - 03/06/2021 Confirmed reviews ALL

We have great experience during our staycation. We got nicely welcome greeting and helpfull staff. We amazed with our breakfast time because we found traditional Indonesian food that we never find in another hotel before. Nice idea.

Dear H., We very much appreciate your good comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

well located

Customer review rating 3.5/5

Arief Business - 31/05/2021 Confirmed reviews ALL

dont use motion sensor in bathroom, every time i use the toilet ,light is off

Good stay

Customer review rating 4.0/5

Bagas Solo - 28/05/2021 Confirmed reviews ALL

Nice

Dear Mr. BAGAS R., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback regarding to your good stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Cleanliness not good

Customer review rating 2.0/5

Darwin Couples - 28/05/2021 Confirmed reviews ALL

The bed cover have a stained.. more than one spot.. the floor too.. not clean..

Dear LODEWYK DARWIN H., Thank you for taking the time to tell us about your experience at the Ibis Styles Surabaya Jemursari. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies regarding stained at bed cover and unclean room floors, This happened because our lack of controlling and checking. Right now we are in the process of retraining our talents and we enforce also our front office team to double checking Room readiness and cleanliness to prevent the same mistakes occur in the future time. At Ibis Styles Surabaya Jemursari, we strive to provide a superior service experience for every guests, Therefore your feedback is very important to us. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in near future. Feel free to contact me directly if you have plans to stay again at ibis styles Surabaya Jemursari in the future. Sincerely, Ricky Coen Arifin General Manager

Nice hotel

Customer review rating 5.0/5

Antok P. Families - 23/05/2021 Confirmed reviews ALL

We are stay only in 1D1N but we are very satisfied, strategic location easy to find, bed is really comfy with soft pillows and bolster, breakfast is good taste and many various menu and nice swimming pool... Very recommend to stay in Ibis Styles Jemursari

Dear Mr. ANTOK P., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback regarding to our strategic location, comfortable room, our nice swimming pool, and our tasty breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good service

Customer review rating 5.0/5

Siti N. H. Families - 23/05/2021 Confirmed reviews ALL

Really enjoyed with ibis style sub. Me and my sister can take a rest and have fun with happiness and amazing service... Thank You ❣

Dear Mrs. H., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. Especially about your enjoyable and amazing stay with us I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we can not wait to welcome you back and making another amazing memories. Sincerely, Ricky Coen Arifin General Manager

Fantastic.

Customer review rating 4.5/5

Rudy Business - 22/05/2021 Confirmed reviews ALL

Small but clean swimmingpool. Clean bedroom and toilet.

Dear Mr. RUDY A., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback specially about our small but clean swimming pool and your clean bedroom and toilet. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good ambience

Customer review rating 3.5/5

Endro P. W. Families - 19/05/2021 Confirmed reviews ALL

It was a nice stay. However, the level of comfort is decreasing since my last visit 2 years ago. Overall, Ibis Styles Jemursari would still be my choice if I go to Surabaya.

Clean room

Customer review rating 3.5/5

Rose Families - 17/05/2021 Confirmed reviews ALL

Small pool, so to many people and little bit make us worries because of the pandemic, maybe if there a staff for limitations people's or person using the pool. Breakfast arrangements for food confusing, there are food display for steambot on different table not near the steamboat stall and there's no explanation this for what. Not every staff know about the steamboat. Beside that, I'm satisfied

Good stay

Customer review rating 4.0/5

Muhammad G. F. Business - 03/05/2021 Confirmed reviews ALL

Good services but the lift is so slow

Dear MUHAMMAD GHIYATS F., We very much appreciate your good comments regarding your good stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Very satisfying stays

Customer review rating 4.0/5

Anonymous Solo - 02/05/2021 Confirmed reviews ALL

The staff is very helpful.. food is very good.. I will staying there again in the future

Dear Lim Kok V., We very much appreciate your good comments regarding our friendly staff and good stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good stay

Customer review rating 4.5/5

Arie Business - 17/04/2021 Confirmed reviews ALL

I love the place, the room and the people. A convenience place to have long stay at this place especially for business. I especially love working on homework in the bean bag area next to the pool. 24 hour food service in the right price, fast checkin, checkout and administrative service too. A little thing to escalate the service is to vary the breakfast menu. 1 week stay with the same menu every morning is not quite a spirit booster to start the day.

Dear ARIE E., We very much appreciate your good comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Location is good

Customer review rating 2.5/5

Ricardo B. P. Solo - 14/04/2021 Confirmed reviews ALL

Totally different when in the beginning n at last, 1x in dbeginning had good quality upgrade room, but 3x at last the quality of room are unsatify

A good hotel for short stay

Customer review rating 4.5/5

Pram Solo - 09/04/2021 Confirmed reviews ALL

This was my first stay in ibis Styles Surabaya but I had been in All Seasons before so I was quite familiar with the brand. I prefer nonsmoking room but when I checked in before 8 PM, the receptionist told me that the only room available for me was smoking room. I never stay in smoking room in any hotel before so I was a little bit surprised when the room did smell like cigarette. I guess that was actually a normal thing. The room was well-designed and was a right size for me, but probably not when guest bring a lot of stuff because storage space was quite limited. The room was very clean and well-kept. Amenities were provided as expected. There was even an extra pillow, which I did not use. Wi-fi was available but not secured with password and quite slow. The only thing that was not right was that I could not get hot water when I took a shower at around 8 AM. Other than that, everything worked properly. I checked out at 9 AM. Both check-in and check-out were fast. For a very short stay, this was fine. I really do not mind staying there again one day.

Nice Location, Nice Hospitality

TripAdvisor rating 4.0/5

businesstravellerjkt Business - 14/12/2020 TripAdvisor review

Not so far from the airport, located in Jemursari area. This place will be a good thing for you to have a pleasant stay in Surabaya. The minus point is they have minimum space of parking area. Food variety is good. Room is good. Hospitality is also good. No worries for the service. They even allowed me to enter the room before 1 PM. What a nice thing!

Dear Businesstravellerjkt, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice stay, afordable price

TripAdvisor rating 5.0/5

liring2020 04/11/2020 TripAdvisor review

Located at Jemursari, Surabaya, this hotel is very nice and comfortable to stay. The staffs are very friendly and helpful, the food for breakfast was complete and delicious. The room is clean, spacious and comfortable. Love to stay at this hotel.

Dear Liring2020, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice hotel with friendly staffs

TripAdvisor rating 4.0/5

davecmclaren Solo travel - 14/01/2020 TripAdvisor review

Nice 3 stars hotel with friendly staffs. Fair location. Pretty complete facilites. Well maintained building and facilities. Recommended for those have businesses in this area. Thank u for all staffs that help me to make me comfort.

Dear Davecmclaren, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Good place to stay

TripAdvisor rating 4.0/5

Arif W Business - 29/12/2019 TripAdvisor review

Good place to stay. For business or even for leisure. Location is important near by the industrial park and short to city central and airport. Tante and variety of breakfast. Clean room and good view from the top floor

Dear Arif W, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

Nice hotel in town.

TripAdvisor rating 4.0/5

Rafael A Couples - 26/12/2019 TripAdvisor review

This was a nice hotel in town with a nice rooftop restaurant and pool/bar. Rooms were nicely appointed and clean. Everything worked in the room. Service was very good though not sure why but I was not recognized as a Accor Silver member at all.

Dear Rafael A, We very much appreciate your comments regarding your stay at the Ibis Styles Surabaya Jemursari . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Coen Arifin General Manager

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