ibis Jeddah City Center Hotel 3 stars

Great choice for location, cleanliness and facilities

It was amazing

I don’t imagine myself staying somewhere else. Comfort, cleanliness, staff welcoming and excellent communication skills. Special thanks to Alanoud, Amnah, Shroug & Moa’taz.

So comfortable

Amazing

Check-in & out was fast and staff were cooperative. However, tampering with smoke detectors incident caused fire alarm flash blinking at midnight & took more than 10 minutes to reset, which disturbed me while sleeping. On next day, while Room Service are making up the room, liquid shower soap was taken from the bath and not returned. When I called Room Service to return it back, they brought liquid soap in a water bottle and left it in front of the door. This is totally unprofessional action and not reflecting ibis management vision towards customer service.

I arrived late 10 minutes for breakfast, so they said we not going to offer you a breakfast because you are late?? I said I paid for my breakfast? They said even you paid we don’t give you breakfast because I was late?? That’s horrible Then when I spoke to the lady manager then told me we can send you breakfast at your room with a cost?? I couldn’t believe it??? How come?? First you said no?? Then yes if I pay extra???? I paid my room at the night then the customer service told me we don’t have a change and we give it for you next day?? This is not professional at all I want my money back please

I’m very interested

Hotel was near and clean Staff was friend But AC temperature was not changing so I called the receptionist and requested to assist and he said he will send someone but never sent. Due to this I was not able to sleep ..otherwise the hotel is perfect .

Bad hotel management The reception staff don't know about club loyalty membership no priority service no welcome drink was served no waiters at coffee bar Breakfast buffet they didn't replenish the food most food trays were empty

Staff were professional. All hotel facilities were excellent Location is good

I can't describe how is Ibis hotel is amazing , I love it thanks for all services that you provided with every reservation .

The room was beautiful . Although it was small but it was cozy . Definitely enjoyed it . But faced an issue that during check-in they have informed me the only availability is twin bed . Which I was with my wife . The reception was not answering at all . When I went down he informed me he is the only one available on the desk . They have a great potential to even compete 4 and 5 star hotels . Just need to improve their services slightly and it will be good .

I reserved a room with a double bed for 3 nights. When I arrived, I was told that the room is not available and I was assigned to a room with 2 single beds with a promise to have one with double bed for me the next day. I called the next day and the front desk was not able to give me an answer as if they don’t know the status of their rooms. She said, she will speak with the supervisor and promised to call me. This happened 3 times and every time she promised she would call me after speaking with the supervisor but she never did. The 3 nights passed and I did not receive a response. Unfortunately, I sent an email to the hotel and to Accor and I did not receive any response from anyone. On the last day, I kept calling from the room but no one answered me so I decided to call the hotel using my own phone and immediately they answered me since they care about their new victims and not care about the ones who are already trapped with them. I was able to speak with one of the supervisor who again -like the rest of his colleagues- promised that he will speak with his supervisor and they will call me back on my phone number and they never did. Very bad experience with very poor conflict resolution skills and care of the customers loyalty. I once reserved a king room at Holiday inn and received a queen room with a complimentary night and here I did not receive a callback!

Excellent proximity, quite ambience, excellent services right from check-in to check-out. Friendly front desk staff and well versed.