Hotel - Mercure Montevideo Punta Carretas
Mercure Hotel Mercure Hotel

Mercure Montevideo Punta Carretas

4.5/5 850 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AEROPUERTO CARRASCO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Your meetings and events

Mercure Montevideo Punta Carretas Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GAUGUIN 30 m2 3 m 30 14 30 12 1
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Office
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Fine Cuisine
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/CThe hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

  • 40 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Bidet
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings
4.6/5 ALL Rating 4,269 reviews

Our guest reviews for
Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 850 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Fabrice Business - 13/02/2020 Confirmed reviews ALL
« get a suite with river view is an incredible experience »

as usual, hotel crew is always receptive to every request or needs !!

Anonymous Couples - 08/02/2020 Confirmed reviews ALL
« excellent location »

Excellent location, friendly staff, next to sea beach. Good breakfast, wi-fi, and other services. I recommend highly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madhumita B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Marcelo K. A. Solo - 30/01/2020 Confirmed reviews ALL
« Average. Mediano. »

Dirty room and towels (stains, hair), left-overs from previous room guest, housekeeper Mrs. Nazarena that did not replenish goods before my arrival causing, later on, upon check-out, Mr. Jose from reception trying to charge me for things that I did not consume. Overall, lack of proper cleanliness and housekeeping organization.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo, thank you for your comment. We regret that the service was not up to your expectations, please accept our sincere apologies. Mercure hotels always want to provide the best quality of service; therefore your opinion is fundamental to us. At Mercure Montevideo we are interested in your opinion, they help us keep growing and improving every moment. The hotel is located in one of the city's most prestigious neighborhoods, offering visitors a variety of tours and options at their fingertips. The Hotel has complimentary GRAB & GO service at La Jolie Bar, where you can enjoy freshly prepared pastries. Looking forward to welcoming you again. Sincerely, Ilana Gateno Gral Manager.

Arnaldo R. Families - 30/01/2020 Confirmed reviews ALL
« Agreeable stay »

The team was very helpful and wellcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arnaldo Luiz R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Patricia E. Couples - 24/01/2020 Confirmed reviews ALL
« Well located, friendly staff »

We stayed for 2 nights. The staff were amazing, very helpful, in particular Jose at reception. He gave us excellent advice on what to see and where to eat and was very friendly and competent. The negative side were the sheets, which appeared to be 100% nylon and slipped from the mattress. Horrible quality. Also we only got one hand towel for a double bedroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Patricia, thanks a lot for your comments. We are glad you enjoy your stay with us. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. We appreciate your suggestion about the water, please be advice the Hotel has a courtesy GRAB & GO kiosk service at La Jolie Bar, where you can enjoy complementary home-made croissants, water and fresh coffee. Thanks a lot for you suggestion about the linen, the bed sheets are 60% cotton. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Hope to see you soon at Mercure Punta Carretas. Best regards, Ilana Gateno General Mgr.

André C. Couples - 17/01/2020 Confirmed reviews ALL
« Good location and nice hosts »

The hotel is located in a very nice location. The hosts are very kindly and always available to help. However, the leisure options are useless, like fitness center and open areas -- so small and useless. The breakfast isn't according the hotel level and price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andres Rosini C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Kael T. Couples - 13/01/2020 Confirmed reviews ALL
« The staff is super-mega Friendly »

The staff of the Mercure is always trying to give you the best experience they can, without feeling forced. They made me feel I was welcome at the hotel and at their city of Montevideo. Also the breakfast was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR.KAEL, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. The Hotel has a courtesy GRAB & GO service at La Jolie Bar, where you can enjoy home-made croissants and fresh coffee. Sincerely, Ilana Gateno Gerente General

Alfredo Couples - 31/12/2019 Confirmed reviews ALL
« Fantastico »

Nothing more to say, we had Great Experience. Most wonderful people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfred Jacob R., We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Marc Families - 29/12/2019 Confirmed reviews ALL
« Good place to stay »

The team is very friendly and helpful. The room is clean and confortable. Good localization near the city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Gal K. Families - 22/12/2019 Confirmed reviews ALL
« Great hotel, wonderful experience »

Great location, clean, good breakfast, I will surely return next time I'm in Montevideo!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gal K., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. HAPPY HOLIDAYS AND HAPPY NEW YEAR! Sincerely, Ilana Gateno Gerente General

Mario C. C. Business - 09/12/2019 Confirmed reviews ALL
« Just ok! »

Reception well trained, gentle. Room a little small if you are a couple with luggage. Breakfast nice, nothing special. Location very good. Price, fair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario Alberto De Oliveira Cintra C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Ernesto Business - 06/12/2019 Confirmed reviews ALL
« Small Boutique-esque Hotel »

Small but nice hotel in the beachfront with excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ernesto O., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Couples - 24/11/2019 Confirmed reviews ALL
« Excellent room and wonderful staff »

The breakfasts were so good and the staff was so efficient and helpful. The staff helped us with any questions we had and the room was really well cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Pablo Business - 22/11/2019 Confirmed reviews ALL
« Excellent »

Excellent at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pablo G., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Johns024 Couples - 19/11/2019 Confirmed reviews ALL
« Great property ! »

No hassles

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

G. Solo - 18/11/2019 Confirmed reviews ALL
« Mercure Rating »

Outstanding from the staff to the food to accommodations it was all outstanding and is a very good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sexton G., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Federico Families - 15/11/2019 Confirmed reviews ALL
« Excellent service in great location »

Staff were great, especially Jose and Rosana. The location is ideal, on the promenade, and there are plenty of restaurants and shops nearby. High up rooms facing the promenade have great sea views. The rooms are clean and modern. Breakfast was great too. The only criticisms would be a) we would have liked to have had glasses changed for clean ones after every daily clean, and b) the watered down orange juice for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer Lesley P., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Couples - 02/11/2019 Confirmed reviews ALL
« Agradable »

Todas las expectativas satisfechas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benilda P., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Horacio-arg Couples - 12/10/2019 Confirmed reviews ALL
« Comfortable, clean, peaceful »

Its location is great. Clean everywhere, good breakfast, comfortable beds and toiletts, personnel always kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Horacio G., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Jack Business - 25/09/2019 Confirmed reviews ALL
« Very Good Experience »

It was very pleasant. Staff was very polite and helpful. The hotel is very well situated and our room had a great view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iakovos V., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

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