Premier Village Danang Resort - Managed by AccorHotels 5 stars

Customer review rating 4.5/5 4,590 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Premier Village Danang Resort - Managed by AccorHotels
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+ 25 Services

Hotel extras

  • "Ultra-modern villas equipped with a large private pool "

  • "Indulge in our unique drink experience with MyGlass package "

  • Pamper your kids everyday with MyKids package

  • "In-Villa BBQ dinning is an experience not to be missed. "

  • "Situated on the picturesque My An Beach "

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DANANG AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Private beach
  • Bicycles rental
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Premier Village Danang Resort - Managed by AccorHotels

99 Vo Nguyen Giap Street
Ngu Hanh Son District
55000
danang
viet nam

Tel: +842363919999

Fax: (+84)236/3919998

Check-in from 15h00

Check out up to 12h00

  • By plane

    DANANG AIRPORT At 7km / 4 miles - Shuttle free

GPS :16.043611, 108.249722

Companies

  • COCA COLA 20.0 km / 12.0 mi
  • DKSH 7.0 km / 4.0 mi
  • GAMELOFT 6.0 km / 3.0 mi
  • HSBC 7.0 km / 4.0 mi
  • IBM 7.0 km / 4.0 mi
  • LG ELECTRIC 6.0 km / 3.0 mi
  • PEPSICO 7.0 km / 4.0 mi
  • TOYOTA 7.0 km / 4.0 mi
  • UNILEVER 7.0 km / 4.0 mi
  • VIETNAM AIRLINE 7.0 km / 4.0 mi
  • VINA CAPITAL 4.0 km / 2.0 mi
Companies

Your meetings and events

We serves as a leading venue for leisure, corporate conferences and large functions in the central region of Vietnam. All meeting rooms are designed in AccorHotels refined style. Mordern amenities and ongoing support will ensure every event runs smoothly.

meeting rooms

From 1 to 180 

attendees

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Our accommodations

Premier Village Danang Resort Managed by AccorHotels houses 111 exclusive villas that are equipped with family-centred, state-of-the-art facilities and amenities such as a private plunge pool, a secluded garden, and a fully-furnished kitchen.

Garden View Villa 2 Bedrooms with Private Swimming Pool

  • Max. number of persons: 6
  • Area: From 270 / 2906 sq ft
  • Views: Garden side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden View Villa 3 Bedrooms with Private Swimming Pool

  • Max. number of persons: 9
  • Area: From 300 / 3229 sq ft
  • Views: Garden side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Garden View Villa 4 Bedrooms with Private Swimming Pool

Accessible room
  • Max. number of persons: 9
  • Area: From 330 / 3552 sq ft
  • Views: Garden side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Ocean Access Villa 2 Bedrooms with Private Swimming Pool

  • Max. number of persons: 6
  • Area: From 330 / 3552 sq ft
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Ocean Access Villa 3 Bedrooms with Private Swimming Pool

  • Max. number of persons: 9
  • Area: From 360 / 3875 sq ft
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Ocean Access Villa 4 Bedrooms with Private Swimming Pool

  • Max. number of persons: 9
  • Area: From 390 / 4198 sq ft
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Beachfront Villa with Private Swimming Pool

  • Max. number of persons: 9
  • Area: From 511 / 5500 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Villas

Our restaurants and bars

CA CHUON CO SEAFOOD RESTAURANT

Type of cuisine: Thematic cuisine

Enjoy the freshest catch of the day at our modern and stylish seafood restaurant, while enjoying the views of the South China Sea. The restaurant features a live seafood aquarium, grilled seafood display and a selection of sushi and sashimi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEMONGRASS

Type of cuisine: International

Lemongrass offers traditional Vietnamese delicacies and international cuisine all day. Its sumptuous buffet breakfast includes local fresh produces and seasonal fruits. Guests can choose to dine indoors or al fresco at the poolside terrace.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NAUTICA BEACH CLUB

Non contractual photo

Only steps away from a very private beach with stunning panoramic views, designed sun lounges, a 'cool down -environmentally chill out' swimming pool and a classic international pool-bar menu all combined for a lazy day of relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Premier Village Danang Resort - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,590 reviews

tripadvisor

TripAdvisor Rating 5.0/5

2,375 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay but not-yet a wow experience

Customer review rating 4.5/5

Nguyen Families - 05/08/2020 Confirmed reviews ALL

Good location. I spent my stay in a high peak period and the service is not up to expected level. Room and furniture is a bit old.

Well located, nice beach, so-so villa, bland food

Customer review rating 4.5/5

T.n. Families - 27/07/2020 Confirmed reviews ALL

The resort is perfectly located, very closed to many eateries and convenience stores where you can stock up for your long stay. Nice beach (a bit crowded though since it's right next to the public beaches). Landscape is nice with tall trees. The villas are ok, not too impressive, in fact, a smaller in size, for living room/dining areas, and so-so decorated, compared to the other resorts of the same rate nearby (like Vinpearl, Furama, Pullman, Hyatt). Breakfast is bland, nothing special. Room service food is better, but comes in very small portion. Nice and friendly staff. Buggy carts may take very long time to come. Overall, I don't think I will stay here again next time I come to Danang.

Xin chào Ms T.N., Thank you for choosing Premier Village Danang Resort with your recent stay. We were glad to see you after the past months of lockdown due to the global COVID-19 pandemic. Your safety and comfort are our topmost priorities. Learning from your feedback, we are regretful that we did not meet your expectations at some areas. Please rest assured that over 6 years of operation, we have been striving to bring the top-level and superb enjoyment from the best possible products and experiences to our customers while retaining the exclusivity, luxury and performance as standing out beside other brands and properties. We are taking your feedback as constructive opinions for us to have better insights into our guest experience to continuously improve, and are able to provide recognition to our dedicated team who exceeded your expectations. Besides, we are heartened to know that you love our exceptional location, landscape and staff service. We look forward to welcoming you back again if you have another travel plan to visit Danang so we can have an opportunity to increase your satisfaction further. Wishing you and your family safety and good health. With premier regards, The Management Team

Not good

Customer review rating 4.5/5

Hang T. Families - 24/07/2020 Confirmed reviews ALL

- Beach front villa but it’s located side by side public areas (villa 111), the atmosphere’s chaostic, especially in the early morning, too crowded - waiting time for shuttle car is too long, even half an hour - food order outside is not permitted to deliver to door. - house keeping is not fully ocupied, lack of chopsticks. Order by phone, nothing/ nobody came. - room tidying should be a must once per day. Some one call to ask if needed! Oh my god!

Xin chào Ms Hang T., Thank you for choosing Premier Village Danang Resort with your recent stay. We were glad to see you after the past months of lockdown due to the global COVID-19 pandemic. Your safety and comfort are our topmost priorities. It is regretful that the ratings reflect our failure in meeting your expectations to the fullest. Unfortunately, we could not have the opportunity to learn all these concerns during your stay so as to improve further promptly for you. We deeply apologize for the inefficiency of buggy service and the inconvenience from the location of Villa 111 that you experienced which were not what we set out to achieve. In order to ensure the safety of all guests, especially during this unprecedented situation of COVID-19 pandemic, we are implementing the regulations of controlling strictly outside delivery services. In addition, after double checking with relevant departments, we would like to inform you that we didn’t receive any request relating to chopsticks. We would also encourage our guests to inform us the specific time of villa cleaning so that we could arrange properly following the request. Thank you for your patience and kind understanding and we do hope to have another chance to better serve you very soon. Wishing you and your family safety and good health. With premier regards, The Management Team

Well located & friendly staff

Customer review rating 4.5/5

Nhat A. Families - 18/07/2020 Confirmed reviews ALL

We are really satisfied with our stay here, staff are super friendly and helpful, love the breakfast, vote 9/10 (minus 1 because it takes so much time to wait for the electric car)

Xin chào Ms Nhat A., Thank you for choosing Premier Village Danang Resort with your recent stay. We were glad to see you after the past months of lockdown due to the global COVID-19 pandemic. Your safety and comfort are our topmost priorities. We are extremely sorry to learn that we did not meet your expectations at some areas. Please rest assured that our attentive bellmen team put all of their efforts to serve you and all the guests, especially during this peak season. About the issue relating to the hair dryer in the villa, this is the first time we received a feedback about it and surely it has been noted by the relevant departments and will be taken into account for the immediate review. This will serve as a chance to all of our staff as we strive to continuously improve the quality of our services. Furthermore, learning from the positive ratings in terms of the other services, we glad that those met your expectations and that you had wonderful experiences with us in general. We are also heartened to read that you and the family were well-looked after by our dedicated staff members. Once again, thank you for your patience and kind understanding and we do hope to have another chance to better serve you very soon. Wishing you and your family safety and good health. With premier regards, The Management Team

So so

Customer review rating 4.5/5

Teddy P. Families - 16/07/2020 Confirmed reviews ALL

Not like expected. Probably due to busy season. Waiting for transportation around resort sometimes too long

Xin chào Mr. Teddy P., Thank you for trusting and choosing Premier Village Danang Resort for your recent stay. We were glad to see you after the past months of lock-down due to the COVID-19 pandemic. Your safety and comfort are our topmost priorities. To help us to further improve and better satisfy your needs, your feedback is much appreciated. We are extremely sorry to learn that we did not meet your expectations on this occasion. Your experience with our buggy service - the transportation service inside the resort, was certainly not up to our usual standards and please rest assured that we are putting all of our effort to serve all guests, especially during this peak season. At Premier Village Danang Resort, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Thanks to that, we are able to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your patience and understanding that our dedicated team did their great work to serve you well and do hope you will give us another opportunity to restore your confidence in the resort when you visit us again. With premier regards, The Management Team

Amazing hotel

Customer review rating 4.5/5

Alp Families - 22/03/2020 Confirmed reviews ALL

We had a wonderful stay at the Danang Premier Village. The villas are very beautiful. All the staff members were very kind and professional.

Xin chao Ms ALP, Thank you for sharing your experience with us all, we appreciate the generous review about your time at Premier Village Danang Resort. We are delighted that you chose to spend your vacation with us and so heartened to hear that we were able to make it such a special and memorable experience. We are especially pleased that you felt well-looked after by Helen - our dedicated staff member. Customer service is at the very heart of everything we do at Premier Village Danang Resort, and to read your kind comments is truly rewarding. We do hope to have an opportunity to welcome you back to Premier Village Danang Resort very soon. With premier regards, The Management Team

Great villa

Customer review rating 4.5/5

Leo N. Friends - 19/03/2020 Confirmed reviews ALL

Great villa. Great pool. Very helpful staff. Got a staff whatsapp me to assist me during my stay. Very good.

Xin chào Mr. Leo N., Thank you very much for choosing Premier Village Danang Resort for this time of visiting Danang city. We are truly heartened to learn that you really enjoyed our exceptional facilities during your stay with us, and thank you for your appreciation towards our dedicated staff member - Hasley. We look forward to having you with us again in the near future. With premier regards, The Management Team

Gorgeous villa & resort in great location.

Customer review rating 4.5/5

Sophie Families - 14/03/2020 Confirmed reviews ALL

We had a wonderful 9 night stay with family. Great service, beautiful villa and resort right on the beach. Well located for excursions to Ba Na Hills and Hoi An. Staff all extremely helpful

Xin chào Ms Sophie, Thank you for taking the time to give us your wonderful feedback. We are taking your comment regarding our arrival procedure as a constructive feedback which is value for us all for further improvement. Apart from that, we are so pleased to hear you enjoyed your stay with us and had a fantastic experience with our team, especially your mention of Sally - our dedicated staff member. Customer service is at the very heart of everything we do at Premier Village Danang Resort, and to read your kind comments is truly rewarding. We are looking forward to hosting you again soon in the near future. With premier regards, The Management Team

Good stay

Customer review rating 4.5/5

Anders Families - 11/03/2020 Confirmed reviews ALL

Nice villa with a beautiful view, corona scare seemed to have kept most people away, which took a bit of the fun away

Xin chào Mr. Anders, Thank you for giving us your kind comment. We were delighted to read that you enjoyed our exceptional guest villa and our resort's stunning surrounding view. Following the regular standard of check-out procedure, it requires time for relevant departments to check the status of the whole villa consisting of different rooms in order to ensure no guest's belongings left before their departure. However, we are sincerely apologetic that our check-out procedure did not meet your expectations. It is regretfully not up to our usual standards and that your experience was not what we set out to achieve. Your feedback has been noted by our Front Office Manager for action and review to prevent future occurrences. Thank you again for sharing your experience, and we hope to have a chance to welcome you again when you travel brings you back to Danang. With premier regards, The Management Team

친절한 서비스, 좋은 숙박.

Customer review rating 4.5/5

Ahhyeon Y. Solo - 07/03/2020 Confirmed reviews ALL

Thanks to delightful service, I stayed there very well. I really appriciate to every staff I met.

Xin chào Ms Ahhyeon y., Thank you for taking your time to give us your kind feedback. We are so delighted to learn that you enjoyed our exceptional services and were well-looked after by our dedicated team. I will pass your compliments to the whole team and that they are made aware of your kind words. Furthermore, please rest assured that we always strive to provide our guests with the variety of high-grade food and beverages on daily meals at our restaurant outlets. We are taking your comment as a constructive feedback which is value for us all and will be taken into account by our Executive Chef and Director of Food and Beverage for the next review of menu. We hope to have a chance to welcome you again when you travel brings you back to Danang. With premier regards, The Management Team

Well located

Customer review rating 4.5/5

Yoyo Friends - 07/03/2020 Confirmed reviews ALL

Overall is good. The staff is friendly and helpful. There are rooms to improve. 1. Water leakage from the shower room 2. Maintenance everywhere in the resort which make us feel a little bit uncomfortable. 3. I love the lemongrass scent when I first enter the villa, it would be lovely if this scent would spray every time after the cleaning. 4. One of friend didn’t really enjoy the holistic massage, the point therapist press didn’t help her to relax.

Xin chào Ms Yoyo, Thank you for letting us know your experience of your stay at Premier Village Danang Resort. Your experience regarding the leakage the villa's shower room was regretfully not up to our usual standards. We are deeply apologetic for the inconveniences caused during your stay with us. Please rest assured that the proper action was taken seriously by our Engineering department in order to prevent future occurrences. In addition, in order for us to be able to continue offering utmost facilities, we are in need for an upgrade and hence the renovation works. We greatly appreciate your kind understanding in this. It seems that our spa treatment did not your friend's expectations and we are grateful you've let us know. We are taking your comment as a constructive feedback which is value for us all and will be taken into account for the next review. Apart from that, we are glad to learn that your stay with us was good overall, especially you enjoyed our lemongrass essential scent in the villa. Next time of your stay with us, we are pleased to provide your assigned villa with this divine scent. Thank you for your patience and kind understanding and we do hope to have another chance to better serve you very soon. With premier regards, The Management Team

Overall an excellent stay

Customer review rating 4.5/5

M. K. Families - 22/02/2020 Confirmed reviews ALL

We had a great stay at the Premier Village! Everyone is so friendly and helpful and always making sure we are having a fantastic time! I would like to thank Anna especially, she went above and beyond to make sure our stay was flawless. It is a great setting for a family trip and I would highly recommend this resort to anyone visiting Danang !

Xin chao Mr M.K., Thank you for taking the time to leave such a wonderful review. We are so heartened to hear that everything about your visit exceeded your expectations and are also glad that you were well looked after by our attentive teams, especially Anna as your private villa assistant. Customer service is at the very heart of everything we do at Premier Village Danang Resort, and to read your kind comments is truly rewarding. Please be rest assured that we will pass your compliments to Anna and the whole team and that they are made aware of your kind words. We would be delighted to have you back in our house to make your next stay even better than the previous one and to provide you with the most refined hospitality experiences again at the Premier Village Danang Resort. With premier regards, The Management Team

good place resort with very kind staff

Customer review rating 4.5/5

Changjoon P. Families - 19/02/2020 Confirmed reviews ALL

Due to Corona Virus, We have enjoyed full service with lots of staff in hotel including complimentary airport pick up and drop off service. Whenever we need a Buggy, it is ready for our family soon. Resort has restaurant for breakfast, lunch and dinner with various foods. Our family enjoyed to eat. Beach is close to Resort. We can easily go there and we see a couple of lifeguards for safety. Our family has a good memory in resort, So they told me that we will get together soon in this resort.

Xin chào Mr. Changjoon P., We very much appreciate your comments regarding your stay at the Premier Village Danang Resort - Managed by AccorHotels. We are delighted to read that you had an excellent stay and enjoyed your visit at our resort. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Besides, we highly appreciated your constructive feedback regarding our housekeeping and treatment services. The feedback has been carefully noted by our management team to prevent future occurrence. Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. With premier regards, The Management Team

great location, Attentive and personalized service, Excellent amenities, great free buffet breakfast.

Customer review rating 4.5/5

Erick P. Families - 10/02/2020 Confirmed reviews ALL

Location is perfectly in the middle of the city, but just far enough from the busy traffic. Buggy service was very efficient and fast. personalized butler service is very effective. Mercy was our butler and she was amazingly helpful giving us advice, and carrying out orders from us. Free buffet breakfast was very satisfying and high quality. Bed, shower, and space is high quality. Wish we had in-villa laundry machines and dryer. Wish the pool was heated. Free airport shuttle is great service. Wifi is reliable. Kids enjoyed the kids club.... but there is no small bikes for kids under 5yrs old ...or child seats for bikes.

Xin chào Mr. erick p., Thank you for taking the time to write such a wonderful review for us all. We were so pleased to hear that everything about your visit exceeded your expectations, and you were well looked after by our attentive team, especially Mercy. Customer service is at the very heart of everything we do at Premier Village Danang Resort, and to read your kind comments is truly rewarding. We will ensure your positive words are shared with all my colleagues. Furthermore, with your constructive feedback, we have better insights into our guest experience to continuously improve, and are able to provide recognition to our dedicated team who exceeded your expectations. Thank you once again for selecting Premier Village Danang Resort. We look forward to welcoming you back at some point in the near future. With premier regards, The Management Team

Well located, Extremely helpful staff, Very clean

Customer review rating 4.5/5

Y. S. Y. Families - 04/02/2020 Confirmed reviews ALL

We had a good time staying at Premier Village. Your staff Alice was soooo helpful and thoughtful. We will definitely come back again if we travel to Danang again!

Xin chào Ms Y. Sin Y., Thank you for your kind words and we are very happy to hear that you had a wonderful stay here with us along with excellent service from our dedicated Premier Village Danang heartist - Alice. We are glad that Alice took such wonderful care of you and made you feel so valued. She is an important member of our team. We are looking forward to hosting you again soon for another fantastic experience. With premier regards, The Management Team

Perfect w/o air conditioner

Customer review rating 4.5/5

B. J. H. Families - 26/01/2020 Confirmed reviews ALL

Same as title

Xin chào Mr. B. jong h., Thank you very much for your review. We were very concerned about your experience regarding the air conditioner. Please share with us more detail about it then we will be able to improve our services next time you visit. Apart from that, we are delighted to learn from the ratings that you were satisfied with your stay at Premier Village Danang Resort in general. Thank you for the mention of our heartist - Helen. We hope that she was able to take wonderful care of you and made you feel so valued. Thank you again for sharing your experience with us and hope to hear more from you. With premier regards, The Management Team

Amazing holiday

Customer review rating 4.5/5

Sungho J. Families - 23/01/2020 Confirmed reviews ALL

The resort is in good location and well looked after. It's right by the beach and there are couple of good restaurants near by. Also the resort allocate a villa manger to each villa, and my villa manager Julia was simply incredible. She looked after my family so well and when there were any issue in the villa, she was right on it and fixed the issue with no time. The resort itself was great enough but amazing service and hospitality from Julia made our stay even more special.

Xin chào Mr. SungHo J., Thank you for choosing Premier Village Danang Resort. We greatly appreciate your constructive feedback, especially the one regarding our in-villa dining service. It has been carefully noted by our Executive Chef and Director of Food and Beverage and will be taken into account for review and action. Apart from that, we are also delighted to learn that you enjoyed our exceptional location, especially our dedicated staff service from Julia. We will pass your kind words to her and all the team here. We look forward to welcoming you back again so we can increase your satisfaction the next you stay. With premier regards, The Management Team

Good stay with excellent service

Customer review rating 4.5/5

Sue L. Families - 21/01/2020 Confirmed reviews ALL

I had high hopes for the place prior to arrival as there were many positive reviews of the place. True enough, it lived up to my expectations and what made our stay special were the following: 1) The assignment of a private villa assistant to each villa. We had Julia as our private villa assistant and she had been wonderful, addressing our every need at any time, from the smallest of things to helping us get plants! She was quick to respond, especially when we couldn’t contact our private driver during our Danang city outing. 2) The price we paid for the villa was very reasonable compared to the other resorts/hotel we explored. 3) The beach access pool villa we had was very well located (near Lemongrass and a short walk to the beach and main pool), well maintained, beautifully designed and spacious, perfect for our toddler. 4) The grounds were beautiful with lots of lush greenery and a beautiful main pool and private beach. Though it was slightly too chilly for swimming / dipping in the pool, we still enjoyed ourselves lazing by the pool and having a pool side drink during happy hour. 5) Staff were all pleasant and attentive - restaurant waiters/waitresses, gardeners, reception, buggy drivers/bellboys, kids club staff. 6) The kids club is pretty well equipped and kept our 3yo toddler occupied for awhile. What I wished they’d improve on, though these were so minor they barely affected our thoroughly enjoyable stay: 1) Some wear and tear noted in the villa - lights that weren’t functioning (master bedroom balcony), creaking master bedroom flooring, cracks on the master bedroom wall, rattling in the air conditioning system in the master bedroom at low fan). 2) More kitchen cooking utensils (pots and pans were too big for us to cook for just our toddler, so we had to improvise). 3) Instructions on how to operate the stove and labels for the light switches. 4) There was only one restaurant (Lemongrass) with a pretty limited menu for lunch and dinner (aside from Nautica) but not a huge issue since most tourists would eat out.

Xin chao Ms Sue L., Thank you very much again for taking the time to leave such a wonderful review. I am so heartened to hear that you enjoyed every single aspect of your stay from our exceptional facilities to the valuable services and that everything about your visit exceeded your expectations. I am also glad that you were well looked after by our attentive teams, especially Julia as your private villa assistant. Customer service is at the very heart of everything we do at Premier Village Danang Resort, and to read your kind comments is truly rewarding. Please be rest assured that I will pass your compliments to Julia and the whole team and that they are made aware of your kind words. Furthermore, it is always a pleasure to receive constructive feedback that I am sure this will serve as a chance to all of our staff as we strive to continuously improve the quality of our services. We would be delighted to have you back in our house to make your next stay even better than the previous one and to provide you with the most refined hospitality experiences again at the Premier Village Danang Resort. With premier regards, The Management Team

Wonderful resorts

Customer review rating 4.5/5

P. H. Families - 18/01/2020 Confirmed reviews ALL

Very nice, wonderful

Xin chào Ms P. h., Thank you for taking the time to give us your kind comment. We are delighted to learn that you enjoyed your stay at Premier Village Danang Resort generally. We look forward to welcoming you and the family back again soon. With premier regards, Jasmine Guest Experience Manager

Our family had a wonderful time in your resort.

Customer review rating 4.5/5

Anonymous Families - 14/01/2020 Confirmed reviews ALL

Overall my family had an excellent stay at your resort and would highly recommend it to our friends and family. As with any stay, there were areas that we believed need improvement. Note that we really had a great time so do look at our comments through this lens. 1. Our villa pool got really mucky and needed our intervention to get it sorted and the necessary chlorination meant that it was out of service for a day. Not ideal and with regular maintenance and care this should not have happened. 2. The Vietnamese are clearly terrified of water. We found the over zealous nature of the security guards and pool attendants annoying and at times really impacted our enjoyment. There favourite action was the arms in a cross. There is an amazing beach but you can only use a fraction of it without being whistled at or accosted by security guards. 3. The bar area around the pool needs some work. Its looking tattered and tired compared to the rest of the resort. The deck area above the pool is ripe for a BBQ. 4. I was really surprised by just how poorly the use of the F&B around the resort was. The bar area was usually fully stocked with staff... doing very little. I would suggest lowering the exorbitant prices (particularly for cocktails) and introduce a 'happy hour' to drum up more business. With the ease of getting drinks outside the resort for a fraction of the cost, this seems a no-brainer to me. 5. We stayed for 7 nights. After around day 4 the food at breakfast was getting very same-same. I appreciate it can be hard to maintain a constant stream of new breakfast dishes, but it is an area for a look. 6. We struggled to understand why the whole villa wasnt available for use? There were clearly locked doors for additional rooms. We wouldnt have used them ourselves but it seemed odd to have locked doors. The only possible rationale for this is that is a plain out and out revenue grab to get more money per room when the only real additional cost will be the (negligible) cleaning expense. You hire a villa - its taken out for the possibility of re-hire during the stay, why not just allow the whole villa to be available?

Xin chào valued guest, Thank you for providing us with an opportunity to hear of your recent below experience at Premier Village Danang Resort. It seems there were a number of areas that fell short of expectations and I am grateful you've let us know. Your feedback has been shared with relevant management teams for serious action and review in order to prevent future occurrence. Apart from that, we are also delighted to learn that you enjoyed the stay at Premier Village Danang Resort generally. The whole team and I look forward to welcoming you back again so we can increase your satisfaction the next you stay. With premier regards. Jasmine Guest Experience Manager

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