Mercure Singapore On Stevens 4 stars

Name: Mercure Singapore On Stevens
Address: SINGAPORE, 257878, SINGAPORE
Telephone: (+65)64916100
Rating: 4.3

Customer review rating 4.3/5 4,705 reviews

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+ 25 Services

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Mercure Singapore On Stevens

Hotel for travellers looking for local and authentic experiences

Step into a lush urban paradise just minutes from Singapore's iconic Orchard Road and UNESCO Heritage Site, Singapore Botanic Gardens. The tranquil and locally inspired 518 guests rooms are influenced by colonial black and white houses. Enjoy a cultural urban retreat whether travelling for business or leisure, with ergonomic work space, unlimited mobile internet access, state-of-the-art meeting facilities, a 24-hour gym, an infinity pool, a lap pool, a tennis court and four dining outlets.

Hotel extras

Tranquil and locally-inspired environment, a lush urban paradise.
Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.
Unlimited high-speed internet access on multiple devices.
24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets.
Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Singapore Changi AirportPaying
Languages spoken at the hotel
- Chinese Mandarin
- English
- French
- Korean
Reception open 24 hours a day
Late Check OutPaying
Laundry
- Dry cleaning / Ironing (Paying)
- Laundromat
- Ironing room
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Babysitting on request

Breakfast
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00-23:59
- Opening hours : Week-end 00:00-23:59

10 meeting room(s)
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Mercure Singapore On Stevens

Orchard District
28 Stevens Road 01 02
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email :

Check-in from 14h00

Check out up to 12h00

105, 132, 190, 972 :
MRT BLUE LINE : DOWNTOWN LINE STEVENS
MRT RED LINE : NORTH-SOUTH LINE ORCHARD

By plane
Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Your meetings and events

Explore a range of flexible function spaces to suit your event, from board meetings to large presentations or lavish weddings. www.novotel-singapore-stevens.com/meetings-events/

- Height 4 m
- Theatre style 15 participants
- U-shaped Room 5 participants
- Board-room 6 participants
- Classroom style 6 participants
- Banquet 10 participants
- Height 4 m
- Theatre style 25 participants
- U-shaped Room 10 participants
- Board-room 12 participants
- Classroom style 15 participants
- Banquet 20 participants
- Height 4 m
- Theatre style 30 participants
- U-shaped Room 10 participants
- Board-room 8 participants
- Classroom style 12 participants
- Banquet 10 participants
- Height 4 m
- Theatre style 35 participants
- U-shaped Room 10 participants
- Board-room 12 participants
- Classroom style 10 participants
- Banquet 20 participants
- Height 4 m
- Theatre style 60 participants
- U-shaped Room 16 participants
- Board-room 18 participants
- Classroom style 27 participants
- Banquet 50 participants
- Height 4 m
- Theatre style 60 participants
- U-shaped Room 16 participants
- Board-room 18 participants
- Classroom style 27 participants
- Banquet 50 participants
- Height 6 m
- Theatre style 150 participants
- U-shaped Room 33 participants
- Board-room 36 participants
- Classroom style 60 participants
- Banquet 100 participants
- Height 6 m
- Theatre style 150 participants
- U-shaped Room 33 participants
- Board-room 36 participants
- Classroom style 60 participants
- Banquet 100 participants
- Height 6 m
- Theatre style 150 participants
- U-shaped Room 33 participants
- Board-room 36 participants
- Classroom style 60 participants
- Banquet 100 participants
- Height 6 m
- Theatre style 420 participants
- U-shaped Room 63 participants
- Board-room 180 participants
- Classroom style 270 participants
- Banquet 360 participants

Table of rooms
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Orion	21 m²	4 m	15 participants	5 participants	6 participants	6 participants	10 participants
Cygnus	26 m²	4 m	25 participants	10 participants	12 participants	15 participants	20 participants
Lyra	27 m²	4 m	30 participants	10 participants	8 participants	12 participants	10 participants
Aquila	35 m²	4 m	35 participants	10 participants	12 participants	10 participants	20 participants
Draco	52 m²	4 m	60 participants	16 participants	18 participants	27 participants	50 participants
Hercules	53 m²	4 m	60 participants	16 participants	18 participants	27 participants	50 participants
Polaris 1	150 m²	6 m	150 participants	33 participants	36 participants	60 participants	100 participants
Polaris 2	150 m²	6 m	150 participants	33 participants	36 participants	60 participants	100 participants
Polaris 3	150 m²	6 m	150 participants	33 participants	36 participants	60 participants	100 participants
Polaris ballroom	450 m²	6 m	420 participants	63 participants	180 participants	270 participants	360 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

Screen
Flipchart
Soundproof
Videoconferencing
Audio and video equipment
Office
Podium
Day light
WIFI access
Slide projector
Video equipment
Overhead projector
High speed transmission line
Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Mercure Singapore on Stevens features 518 tastefully designed rooms, with suites and rooms on the Premier Floor that gives access to the exclusive Premier Lounge. .

Superior Room with 1 double bed

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: City side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
TV room service ordering(...)

Superior Room with 2 single beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: City side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Deluxe Room with 1 double bed

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: City side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Deluxe Room with 2 single beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: Pool side, City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Privilege Floor Room with 1 double bed

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: City side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Privilege Floor Room with 2 single beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft
Views: City side, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: Wine bar

Winestone restaurant offers a wide range of wines from around the world served alongside Modern European and Mediterranean food. This casual dining restaurant provides the perfect setting for after work drinks, or just a casual dinner with friends.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

Dinner

18:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

FUDEBAR

Located within the lobby, Fudebar serves healthy superfood including a variety of fresh breads and pastries, salads, daily hand-made sandwiches and wide selection of artisanal coffee and unique tea selections, available for take away or sit-in.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE INFINITY POOL BAR

Whether you go for our great tapas, ice-creams, fresh drinks or signature cocktails, order without effort with our innovative calling system. Laid back and enjoy our 35 meters' infinity pool, we take care of the rest!

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Good stay

Eimraan K. Solo - 04/04/2020 Confirmed reviews ALL

The service are prompt in delivering good services and good location

Dear E.K, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Great hospitality, quiet surroundings

Jj Couples - 31/03/2020 Confirmed reviews ALL

Despite a long wait for our room, the staffs at the concierge tried their best to ensure we get to our room as soon as possible. Even making sure we taken care of while we wait in the lobby.

Dear LJJ, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. While we do strive to have all our rooms ready by our check-in time, unfortunately, there are rare cases wherein it becomes a challenge to have all our rooms cleaned by this time due to a large number of guests departing late from the previous day. Kindly rest assured that we will look into our current procedures and identify where improvements can be made to prevent such inconvenience in the future. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Diana T. Couples - 29/03/2020 Confirmed reviews ALL

Very comfortable, pleasant experience.

Dear FS, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

L. Couples - 27/03/2020 Confirmed reviews ALL

Customer service thru e-mail is prompt in replying to my request, much appreciated.

Dear L.J.Y, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good facilities, clean and comfortable room, and polite staff

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Had a very good stay with Mercure. The bed and pillows were comfortable, and the hotel feels clean and modern. The size of the gym and pool exceeded my expectation. The staff were polite and professional. Buffet breakfast was great too. While the hotel is not very near the MRT, it is easily accessible via bus from stevens or orchard.

Dear CJR, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Smart hotel with excellent staff

Mark Couples - 24/03/2020 Confirmed reviews ALL

From arrival until departure we were given every assistance required. Room was very good and facilities, with the exception of the infinity pool, excellent

Dear M.A.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Great Room

Nawei Couples - 23/03/2020 Confirmed reviews ALL

My 2nd visit to this hotel of a short staycation. Super great room that provides a great rest. I highly recommend anyone that needs a recharge to visit the hotel.

Dear RYNP,, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Clean and good service

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Fast and good front desk and housekeeping service

Dear SBMM, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Great Stay, Great Location, Great Staff

Timothy B. Couples - 22/03/2020 Confirmed reviews ALL

Your staff are Fabulous, your location is wonderful, room is value for money and amenities excellent.

Dear TB, It is my pleasure to learn that you had an overall positive experience with us and that you found our location wonderful, and the amenities excellent. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Ronald M. H. Solo - 22/03/2020 Confirmed reviews ALL

It’s good

Dear RMH, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Good stay

Isobel M. Friends - 21/03/2020 Confirmed reviews ALL

Very good found staff very helpful

Dear IM, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

FANTASTIC STAFF

R. Business - 20/03/2020 Confirmed reviews ALL

My stay was lovely despite the stressful time that the COVID-19 virus created for all. While the room was comfortable, what really made my stay exceptional was your staff. Everyone was wonderful. Dahlia in the lounge stood out as the best of the best. This wasn't easy considering how wonderful all your staff are. Dahlia made me feel truly pampered, going out of her way to make my stay the best. She really cares about your guests. Thank her again for me please.

Dear KBR, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Dahlia and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

I really enjoyed my stay and the facilities were great

David F. Business - 14/03/2020 Confirmed reviews ALL

I really like the pool area and the green surrounds

Dear D.F.E.F, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Fine location

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Cheated on the price, stole two breakfasts from us. Food tasted bad, breakfast and orders were tasteless

Dear S.A, Thank you for taking the time to tell us about your experience at the Mercure Singapore on Stevens. I regret to learn that you were not fully satisfied with your recent stay with us. Upon further investigation, it seems that your initial booking with Booking.com (7/03/2020 to 09/03/2020) had included breakfast. When this booking was extended (09/03/2020 to 10/03/2020 ), unfortunately, the booking rate did not include breakfast. Please rest assured that your comments about the food have been shared with our Executive Chef and our F&B Manager for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Warm Regards, General Manager Mercure Singapore on Stevens

quiet neighorhood but near enough to access mrt if one wishes to go to commercial areas

Maria L. D. R. Solo - 11/03/2020 Confirmed reviews ALL

restful, quiet and relaxing

Dear M.L.D.R, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Your comments have been shared with the F&B Manager for further review and constructive action. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Comfortable stay all staff extremely helpful and kind.

Ann M. Couples - 11/03/2020 Confirmed reviews ALL

We had a wonderful stay at the Mercure in Singapore. When we arrived we had been upgraded so we could use the premier lounge in the Novotel which enabled us to have meals and drinks at 6 pm each evening free of charge. The guest service staff especially Dahlia De Guzman were extremely helpful to us. It made such a difference to our stay. The reception staff at the Mercure were extremely helpful and the restaurant staff provided a delicious breakfast each morning, nothing was too much trouble. The Concierge was very helpful and booked us a trip to Gardens by the bay which was a joy and so beautiful. We loved our 3 days in Singapore and staying at the Mercure made it so special. We would recommend it to all our friends. We had such an enjoyable stay. Thanks to all your staff, they are very special.

Dear M.J.M. Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your compliments have been shared with Dhalia, and the rest of the team members and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Clean hotel

Hardy Couples - 09/03/2020 Confirmed reviews ALL

Pleasant place to stay at. But a bit expensive for hourly booked.

Dear A.G.N, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Please rest assured that your comments have been shared with the Revenue team for further review and constructive action. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Stay at Mercure on Stevens.

Gc Solo - 06/03/2020 Confirmed reviews ALL

A very pleasant stay at this hotel. Centrally located , excellent facilities and hospitable staff.

Dear G.K.C, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Kindly rest assured that your comments about the aircon have been shared with our Chief Engineer for further review and constructive action. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Warm Regards, Kevin Bossino General Manager

Good stay / welcoming and efficient staff / a bit remote location

Serge T. Business - 06/03/2020 Confirmed reviews ALL

summarized already in the title review

Dear S.C.H.T, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Please rest assured that your comments have been shared with our Executive Housekeeper for further review and constructive action. On your next visit, I would like to recommend that you try out our sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We shall strive to ensure that a room according to your preferences is arranged for you. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Excellent service, location and fantastic stay

Aziza M. Families - 06/03/2020 Confirmed reviews ALL

Excellent food, service is all department starting from reservation staff, front office, bell hop, restaurant and chamber maid. I truly enjoyed my stay to the fullest especially when my personal request of my favourite room 560 was fulfilled. Thank you for all your warm hospitality. I shall be back in the near future to the same place / room.

Dear A.M, Thank you for your lovely review of Mercure Singapore on Stevens! It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Please rest assured that your comments about the WIFI have been shared with our IT Manager for further review and constructive action. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Our most recent 20 reviews

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