Mercure Itajaí Navegantes

Mercure Itajaí Navegantes 4 stars

Customer review rating (ALL Rating) 4.5/5 1,814 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Localizado a 5km do Terminal Rodoviário de Itajai e do Aeroporto Internacional de Navegantes.

  • O 5 e 3 minutos de carro do Porto de Itajaí e o Centro da cidade, respectivamente.

  • Acesso fácil a outros pontos turísticos da cidade, como o Beto Carreiro World

  • Localização privilegiada no centro da cidade e próximo a grandes empresas portuárias

  • Em frente ao porto, com uma vista incrível

Hotel location

Mercure Itajaí Navegantes

Rua DR. PEDRO FERREIRA, 363
88301030 ITAJAÍ
Brazil

  • By plane

    NAVEGANTES At 3.8km / 2.36 miles

  • By boat

    NGI SUL FERRY BOAT At 0.3km / 0.19 miles

  • By car

    BR 101 At 5.8km / 3.6 miles

GPS:-26.902527, -48.659469

Companies

  • PORTONAVE 1.7 km / 1.06 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Itajaí Navegantes

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,814 reviews

TripAdvisor Rating  4.0/5  143 reviews

Certificate of excellence 2022

New and clean

Customer review rating 4.0/5

Thiago Business - Confirmed reviews ALL

Disappointed by the fact was without shampoo in the first night. I only realised the shampoo Bottle was empty when in the shower and couldn’t request room service to refill it because I need to get ready for my event and I wouldn’t stop my shower and start again.

Dear Mr. Thiago, We very much appreciate your comments regarding your stay at the Mercure Itajaí Navegantes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Melo Front office manager

Well cared and maintained place

Customer review rating 4.5/5

Augusto Business - Confirmed reviews ALL

Very good structure and cleanness. The bar could be more confortable.

Dear Mr. Augusto, We very much appreciate your comments regarding your stay at the Mercure Itajaí Navegantes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Melo Front office manager

good stay

Customer review rating 5.0/5

Bruno L. B. Business - Confirmed reviews ALL

all was excellent.

Dear Mr. Bruno Luiz B., We very much appreciate your comments regarding your stay at the Mercure Itajaí Navegantes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Melo Front Office Manager

Good stay, very conftable room

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Quickly service all the time. Very conftable room, and delicious food.

Dear Octavio O., We very much appreciate your comments regarding your stay at the Mercure Itajaí Navegantes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Melo Front office manager

Well located, nice rooms, nice staff

Customer review rating 4.5/5

Marcos Couples - Confirmed reviews ALL

A very nice hotel, nice rooms, good breakfast. Well located and with a staff that thinks and acts to please their customers.

Prezado Sr. Marcos, Obrigada por seus comentários! Ficamos imensamente felizes em saber que nosso serviço atingiu suas expectativas. Esperamos recebê-lo sempre! Atenciosamente, Fernanda Melo Coordenadora de hospedagem

Great hotel - front desk could get some training

TripAdvisor rating 2.0/5

Peter_Overbeeke Business - TripAdvisor review

Second time i stayed in this hotel, great modern and clean hotel! Only the frontdesk could really get some additional training. We arrived 00:05 and where really tired from our trip, but the staff was busy with another client. Because of the fact that the staff didn't know how the system worked, it took more then 50 minutes to check-in the guest in front of us. Our checkin went a little better, but when i finally reached my room, the lock was broken, so needed to go again downstairs. Crew didn't know what to do, so gave me a new room finally.

Dear Mr. Peter, Thank you for taking the time to tell us about your experience at the Mercure Itajaí Navegantes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadia Quadra General Manager

Customer review rating 5.0/5

Cristian D. R. Families - Confirmed reviews ALL

It was wonderful. That s perfect.

Prezado Sr. Cristiano, Obrigada por seus comentários! Ficamos imensamente felizes em saber que nosso serviço atingiu suas expectativas. Esperamos recebê-lo sempre! Atenciosamente, Fernanda Melo Coordenadora de hospedagem

Very good hotel located in the heart of Itajai, but valet service kills the experience

Customer review rating 3.0/5

Andre T. Business - Confirmed reviews ALL

Fast reception, very good and clean rooms, great bar and structure in general. Every time we required our car was a nightmare. 20-30 minutes just to get our car out, completely disconnected with business reality/requirements. .

Prezado Sr. André, Obrigada por contribuir com sua avaliação, permitindo assim a oportunidade de melhorar nossos serviços. Atenciosamente, Fernanda Melo Coordenadora de hospedagem

Brand new hotel, very good location, very clean, wonderful breakfast

Customer review rating 5.0/5

Carlos S. Couples - Confirmed reviews ALL

Our experience was so good. We love everything. Also the pool is lovely.

Prezado Sr. Carlos, Muito obrigada por sua avaliação e comentários, ficamos imensamente felizes quando sabemos que o trabalho que estamos realizando está dentro do proposto, que é a plena satisfação daqueles que fazem uso daquilo que preparamos com todo carinho. Agradecemos a escolha pelo Mercure Itajaí Navegante e estamos à disposição sempre que retornar à Itajaí! Abraços, Fernanda Melo Coordenadora de hospedagem

Customer review rating 3.5/5

Felipe O. Business - Confirmed reviews ALL

Overall, the experience was very good, but there were two negative subjects that made me just "satisfied" and not "extremely satisfied". 1. the shower, in practical, had only two temperatures: very cold and VERY hot, making bath unpleasant. 2. the windows are bad, we cannot get some air because they only open slightly. I understand the reason, but it is still really bad.

Dear Felipe Oliveira V., We very much appreciate your comments regarding your stay at the Mercure Itajaí Navegantes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Melo Front office manager

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