Sofitel Xining Hotel

Customer review rating 4.6/5 2,854 reviews

ALLSAFE approved hotel

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Sofitel Xining
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+ 23 Services

Hotel extras

  • Convenient connection to all scenic spots

  • Best meeting facility in North-West China

  • Recreation center total 3,000 SQ meters including outsourcing SPA

  • Shuttle bus to airport

  • Hotel connecting Sebel apartment, offer more luxury journey

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Xining

No. 63
Wu Si Xi Road
Chengxi District
810008 xining
china

Tel: +869717666666

Fax: (+86)971/7660866

Check-in from 14h00

Check out up to 12h00

GPS :36.643311, 101.719553

Companies

  • GRAND THEATRE 2.0 km / 1.0 mi
  • SCIENCE Musium 2.0 km / 1.0 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 12 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 492 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 244 non-smoking rooms
    • 16 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Karaoke
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Parking Area
    • On site
    • 192 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • indoor swimming pool
    • Covered
    • On site
  • Fitness Center
    • On site
    • Thermal Spa
    • Massage
    • Sauna room

Your meetings and events

The grand ballroom has a full complement of high quality equipment, making it the perfect venue for events, meetings and weddings.capacity is 600-1,000 guests.Celebrate special moments, big or smallFrom Baby Shower, Birthday Party, Anniversary, Graduation Party, Engagement, Appreciation Party, Reunions and more.

Room descriptions and layouts

12 

meeting rooms

From 1 to 1,000 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Auditorium

  • convenient location to different scenic spots, shuttle bus No 3 connects hotel and Airport

  • Office

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Airconditioned meeting room

  • High speed transmission line

  • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Sofitel Xining

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,854 reviews

TripAdvisor Rating 5.0/5

690 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 4.5/5

Marta Friends - 14/10/2021 Confirmed reviews ALL

This was the fourth time we stayed at this hotel and the experience is always very good. The staff is friendly, big, bright rooms and amazing breakfast.

Not my best sofitel experience

Customer review rating 3.5/5

Miko B. Solo - 08/10/2021 Confirmed reviews ALL

I give 7 because they give me free upgrade (as expected because i am accor platinum member) and small cute doll in my room. Honestly for sofitel, this hotel need to improve more. Nobody can speak english so that it's very hard for me to communicate.

Wonderful stay

Customer review rating 5.0/5

Sg Friends - 30/09/2021 Confirmed reviews ALL

Lovely hotel, centrally located in Xining, stylish and great service. Definitely will stay again next time in the city

Customer review rating 3.0/5

Christophe L. Friends - 09/09/2021 Confirmed reviews ALL

The hotel and the service was nice. But, I was there while the swimming pool was closed. I was really unhappy because of the quality of the Breakfast. As a french person, I may say the quality of the breakfast was really very low (I prefer not to talk about the bakery)....... This is certainly not the quality expected when I go to a SOFITEL.................................

Dear Christophe L., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joachim Heineke General manager

Not worth the money

Customer review rating 1.5/5

Martin Couples - 23/07/2021 Confirmed reviews ALL

Property in general nice, but incapable staff and low level of service. Examples: check-in takes ages, extremely rude portier, not managing the chaotic parking lot, breakfast buffet overrun (at least 40% of the dishes not available, including specialities like french bread), no food choice at Happy Hour (e.g. no vegetarian choice), bar staff without attention to customers, promised Lanvin bathroom amenities not available. All in all very disappointing, considering the hefty price tag.

Dear Martin S., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joachim Heineke General Manager

Good services

Customer review rating 5.0/5

Gen Friends - 13/05/2021 Confirmed reviews ALL

Very friendly stuff, nice services

Well connected by airport shuttle bus

Customer review rating 3.5/5

Felix Solo - 06/05/2021 Confirmed reviews ALL

Nice stay in Xining.

Dear Mr. L., Thank you for finding the time to let us know about your stay in Sofitel Xining. I am pleased to see that you had a nice stay in Xining and that you appreciate the convenience of the shuttle bus to the airport. Could I ask you to send me some more information why you only rated our hygiene at 80%? We take this very serious, especially in Covid 19 times, and I want to be able to make sure we can always achieve 100% in this area. Maybe you can also share what is not convenient with the booking process on the App and the usage of points. I can share this with our head office and customer care centre to see how to improve. If I can be of any assistance in Xining please contact me directly at H9… I hope to be able to welcome you back soon in our Sofitel. Best regards Joachim Heineke General Manager

WELL LOCATED, WARM WELCOME, CLEAN ROOM

Customer review rating 4.0/5

Susan W. Solo - 12/04/2021 Confirmed reviews ALL

PROFESSIANL STAFF, FELL COMFORTABLE,

Dear Su Ying W., Thank you for taking the time to tell us about your experience at the Sofitel Xining. Thanks very much for the recognition of our staff and room cleanness. But I am sorry that your experience did not meet your expectations on WIFI speed and F&B quality, please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Sofitel Hotels & Resorts. Please do not hesitate to contact me during your next visit. Sincerely, Hotel Guest Experience Director Aileen Zhang

Great location to a lot of shopping and local restaurants

Customer review rating 5.0/5

Lori Couples - 01/03/2021 Confirmed reviews ALL

Wonderful! We celebrated a birthday and the staff was so kind and helpful!

Convenient location

Customer review rating 5.0/5

M Y. Solo - 23/12/2020 Confirmed reviews ALL

Right next to the shopping center with lots of food options. The temperature is right on, staff very friendly.

Surprisingly good hotel

Customer review rating 4.5/5

闵. Couples - 22/10/2020 Confirmed reviews ALL

Great hotel

excellent hotel

TripAdvisor rating 5.0/5

Baktan 03/10/2020 TripAdvisor review

excellent hotel with generous room upgrade. the whole building has been well designed both exteriorly and interiorly. the hors d oeuvres food has been great with massive meat load. the room has been very clean.

Very nice and helpful staff.

Customer review rating 4.0/5

Anonymous Business - 17/08/2020 Confirmed reviews ALL

The staff at the hotel do everything to help on our plans to go see Qinghai Lake. However, something that hotel could improve is on enforcing the non-smoking rules in the rooms. My room was very nice and spacious but it had this smell to smoke that did not go away during my stay. The room was nonsmoking but it still had smoke smell.

Good stay

Customer review rating 3.5/5

Z. T. Families - 15/08/2020 Confirmed reviews ALL

Overall it was a nice stay. the suite room was very good and parking was easy. A little bit disappointed of the welcome drink was only for one person but I really needed two at that time, I was quite embarrassed. The coffee in the breakfast was terrible. There was no coffee machine to use, and the service team was too busy to take care of additional orders.

It was an overall good stay, given the circumstances

Customer review rating 4.5/5

Nick D. Families - 03/08/2020 Confirmed reviews ALL

My stay collided with a film festival, which unfortunately left things to be desired further. Endless check in lines, slowed service due to the crowds, etc. Truth be told, I was not very happy with my initial impression on things with a significant amount of time to check in with no priority lines for members, lounges closed, etc. However, it redeemed itself quickly. I want to shout out to Wendy Wang, a customer service agent who worked tirelessly to retrieve the lost binoculars my dad left in the room and have it sent to our next destination.

Good location

Customer review rating 4.5/5

Yichao S. Families - 24/07/2020 Confirmed reviews ALL

housekeeper service

Poor service, not Sofitel quality

Customer review rating 1.5/5

Michael B. Couples - 01/07/2020 Confirmed reviews ALL

I booked and paid for CLUB MILLÉSIME ACCESS, and was told on arrival that the Club was closed. There was no apparent reason, apart from maybe fewer guests, but to advertise and accept bookings for something that was not available is very poor. Checkin was time consuming - despite doing 'online checkin' with an email to say "your key will be ready for you when you arrive", it was not... The room on Club floor was comfortable, apart from a large wet patch of carpet. The air conditioning is a 'central' system, so the room control has no effect. Thus the temperature remained on 24 degrees, with no ability to cool the room. Three nights of poor sleep resulted, as I prefer a cooler room. On checkin I was told my car would be registered in the hotel system, so I could drive out - it was not. This meant having to return to the reception desk to obtain a paper voucher. The buffet breakfast was adequate, however the staff have no customer service ability. I had three breakfasts, and not once did anyone come to ask if I would like a coffee, or to clear away used plates. Getting a spoon to eat cereal proved impossible - chopsticks and cereal just doesn't work.... Same problem in the lobby bar - no service. Every drink I ordered, I had to go to the counter and ask. The staff were disinterested, and busy playing with their mobile phones. Despite the Accor "Allsafe" label, most staff were not using face masks. There was no temperature check entering the hotel, no social distancing. Restaurant was crowded with no spacing between tables. In conclusion, a very average stay at a very average Chinese hotel - not worthy of the Sofitel brand.

Dear Michael &Lin Zhi B., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations，especially on FO service and FB service; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Hotel manager already communicated with front office manager and FB Director. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 祝您万事如意，心想事成。 酒店宾客体验经理 Aileen Zhang

Excellent suite

TripAdvisor rating 4.0/5

kateuk2016 Solo travel - 05/12/2019 TripAdvisor review

Winter season prices make this property excellent value. Corner suite specious and comfortable only let down by drink facilities - Pod coffee machine rather old and only coffee-mate powder. Great nights sleep!

Comfortable 1-night stay

TripAdvisor rating 5.0/5

stchia Friends getaway - 28/10/2019 TripAdvisor review

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

Another Great Stay

TripAdvisor rating 4.0/5

andrewmT1592LO Business - 15/06/2016 TripAdvisor review

Check in and out process was very smooth, my taxi I had booked the previous evening was there and waiting for me the next morning (taxis are pretty hard to get in Xining during the mornings and evening). The room was well presented and clean. The Saturday Buffet was very good.

Dear distingushed guest, Thank you for taking the time to tell us about your experience at the Sofitel Xining. It's always a great pleasure to hear a good feedback. and I've shared your comments with management team already, Bernie, our F&B director and Michael Yan, our FO manager also say great thanks for your recognition, they will try their best to make it better and better. We are looking forward to welcoming you again at Sofitel. Please do not hesitate to contact me during your next visit.Wish you all the best. Guest Experience Manager Aileen Zhang

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