Hotel - Sofitel Xining
Sofitel Hotel Sofitel Hotel

Sofitel Xining Hotel

5.0/5 514 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Other sports activities
    • Billiards/Snooker
    • Table tennis

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

GRAND THEATRE2 km / 1 mi
SCIENCE Musium2 km / 1 mi

Your meetings and events

The grand ballroom has a full complement of high quality equipment, making it the perfect venue for events, meetings and weddings.capacity is 600-1,000 guests.

Sofitel Xining Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CREEK 45 m2 3 m 0 0 16 0 0
SEA CLOUD 45 m2 3 m 0 0 16 0 0
VALLEY 50 m2 3 m 0 0 14 0 0
RIVER 57 m2 3.8 m 45 12 12 27 0
GREAT MOUNTAIN 72 m2 3 m 70 39 0 45 30
PEACE 72 m2 3 m 0 0 0 0 0
WHITE CLOUD 85 m2 3.8 m 76 14 18 42 0
THOUSAND PEAKS 88 m2 3 m 0 0 18 0 0
TRANQUILITY LANE 90 m2 3.8 m 76 13 16 42 0
PEACH GARDEN 120 m2 3 m 0 0 22 0 0
BALL ROOM ANTHEM 640 m2 7 m 600 168 600 400 400
CHINESE PALACE MUSIC 1,088 m2 10 m 1000 264 1000 600 660
    • Auditorium
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 492 rooms
  • 244 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.6/5 ALL Rating 2,522 reviews

Our guest reviews for
Sofitel Xining

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 514 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mofei Z. Business - 27/12/2019 Confirmed reviews ALL
« Too noisy »

The room is too noisy, ask the front desk to change to another room, she said there was no kin-bed room and will upgrade the room for me, but finally, I only got a twin-bed room without the upgrade, too sad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wen, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Alex Solo - 26/12/2019 Confirmed reviews ALL
« Great hotel - must be one of the best in NW China »

Nicely decorated hotel that offers a touch of chic. My room was upgraded to a surprisingly spacious suite and I enjoyed it very much. Service was excellent at all levels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. And we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Ethan P. Families - 22/12/2019 Confirmed reviews ALL
« Luxury in Xining »

Very pleasant stay. Front desk and concierge Staff were very helpful and courteous. However, our prearranged extra bed was not put in place until we asked for it again. We Also experienced a slight hitch with room temperature as it got extremely warm in the room and nobody could help to get the temperature down to a comfortable level after 2 nights. We had to change room after that.

Y. T. Business - 09/12/2019 Confirmed reviews ALL
« Very Good Experiences »

The room and food is very well, also the service is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tong Xiang Y., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aileen Zhang

An A. W. W. B. I. X. Solo - 08/12/2019 Confirmed reviews ALL
« 5 stars hotel in a convenience location »

A real 5 stars hotel! Beautiful building, large room with well-designed bathroom, convenience location surrounding with many stores, shopping malls and restaurants including American fast food chains. , Multiple bus lines are in front of hotel to take you go to anywhere in the city, and of course there are taxis easy to access. The hotel has a huge fitness center with very well maintained equipments. The swimming pool is fabulous with clean and comfortable temperature water, in such a remote area I cannot believe my eyes when I first time entered the pool. The hotel employees are nice and helpful. There are few restaurants in hotel but I can not tell anything because I did not go there for any meals.

Fan N. Business - 05/12/2019 Confirmed reviews ALL
« An amazing experience »

1. The executive suite is clean and tidy, with roses specially arranged The service in the executive lounge is very good 3. The chef of sliced noodles in the canteen is good at cooking 4.Ziyu Tang has impressed me deeply、professional and enthusiastic .

Solo travel - 05/12/2019 TripAdvisor review
« Excellent suite »

Winter season prices make this property excellent value. Corner suite specious and comfortable only let down by drink facilities - Pod coffee machine rather old and only coffee-mate powder. Great nights sleep!

Yuki Business - 03/12/2019 Confirmed reviews ALL
« Good »

Not Bad

Tyler C. Couples - 01/12/2019 Confirmed reviews ALL
« Luxury stay »

My wife and I loved staying at the Sofitel. Everything was incredible. The only thing I would change is the night sleep. The bed was hard and the pillows were not comfortable. But the amenities made up for that!

Pat W. Business - 22/11/2019 Confirmed reviews ALL
« Satisfied »

不错

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高客人: 感谢惠赐有关下榻的宝贵意见。听到您对我们工作的肯定,十分开心。能为您送上满意的体验, 我们倍感开心。 我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

X. L. Business - 18/11/2019 Confirmed reviews ALL
« A continued confortable stay in Sofitel Xining »

Nice stay again in Xining - Sincere hotel staffs, convinient location, tidy and clean hotel rooms. I was very wamrly greeted by Lainey L. from customer relationship department upon arrval, check in was very smooth and the lady at receiption was very professional. Fruit had also been sent to my room as well. Everything was very well organized. Excellent as always!

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., We very much appreciate your comments regarding your stay at the Sofitel Xining. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Hotel Guest Experience Manager Aileen Zhang

Anonymous Business - 18/11/2019 Confirmed reviews ALL
« Very Happy Stay »

Very happy stay, staff are really friendly, Services are all good, definitely will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuan L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team.and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

Frank Couples - 13/11/2019 Confirmed reviews ALL
« good service »

breakfast is good. room is clean.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高客人: 感谢惠赐有关下榻的宝贵意见。看到您对我们工作的肯定,十分开心。感谢您的满分好评, 我们非常荣幸。 感谢您对酒店服务,早餐及房间清洁度的认可。 一直以来,我们坚持不懈地提升服务质量。我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 祝您万事如意,心想事成。 酒店宾客体验总监 Aileen Zhang

Wj G. Business - 09/11/2019 Confirmed reviews ALL

Nice location and enviroment

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高客人: 感谢惠赐有关下榻的宝贵意见。听到您对我们工作的肯定,十分开心。 但就前台办理和餐饮质量方面, 我们深表歉意, 酒店会强化管理, 提升品质,为您的再次入住做好准备, 我们诚挚期待您的再次光临。 谨启 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Siew T. Friends - 29/10/2019 Confirmed reviews ALL
« Comfortable stay »

We had a very comfortable stay at Sofitel Xining. Albeit a short 1-night stay, we felt rested to continue our journey to Tibet. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Teng C., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations, especially on breakfast; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

Friends getaway - 28/10/2019 TripAdvisor review
« Comfortable 1-night stay »

This hotel exceeded my expectation! Room is comfortable and came with portable oxygen canisters and hongjingtian. We felt rested to continue our journey to Tibet. We had an upgrade to a room on club floor BUT the club lounge was under renovation so we didnt get a chance to experience it. A pity though as it doesnt felt like an upgrade to us.

Jenn K. Families - 20/10/2019 Confirmed reviews ALL

This is my first time stay at Sofitel Xining and I'm felt glad and wonderful with my family for stayed here for 2 nights (4 rooms). I would like to thanks to the hotel guest relation officer, Ms. Diva Tang very helpful and friendly to upgrade 1 night for us to executive club floor (2nd night we stay at club floor) to avoid us exchange our rooms. Secondly, the executive club floor trainee, Ms. Miya very good and provide professional services to serve us and Ms. Diva also provide a delicious birthday cake to celebrating my brother earlier birthday. Finally I would like to say thank you to hotel reservations manager for help me to amends my booking. 2 nights stay with same date. Next to hotel is shopping mall and walking distance to Wanda mall. Definitely will stay again. Breakfast at restaurant a lot varieties than club floor but only I would like to commented is the noodle station, the chef no friendly and when I asking and he don't answer with black face. At the end, I didn't take any noodle. A bit disappointing with this service. Room clean, good; bed, excellent; lobby, please provide more chair/sofa for sitting while waiting check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience in restaurant did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be pleasant . Sincerely, Aileen Zhang

Anonymous Families - 13/10/2019 Confirmed reviews ALL

- Bovice Li at Reception desk was helpful with our check in while the rest of our tour mates were coming in late on a delayed flight. - Spa massage was great. - Chinese restaurant needs a review in its service and offering. Every dish was like it was made for 10 people and there was only two of us. The dining atmosphere was not great. - Room has some smell which I tried to get rid of with my own air spray.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence especially on Chinese Restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Susan S. Couples - 11/10/2019 Confirmed reviews ALL
« Ms. Susan S. »

Sofitel Xining itself is a beautifully built complex and the room I stay is also well decorated and very comfortable. Welcome dessert and fruit for Gold Member were served. The only flaw for this stay was the check out process. I booked online using Points+Cash, but I was charged full price. Then I asked what went wrong, the staff told me that her colleague at the check-in did not put this note in the system so she did not know I was going to use my points, the payment was processed and can not be withdrawn. I asked the staff to cancel this payment and re-do it using points+cash, she expressed again how hard it will be to re-do it, and say I can use my point another time at another hotel... I felt this is not my fault and I do want to use my points so I insist. She said she will try to cancel the payment and re-do it the right way. I was in a rush to the airport and did not wait till she done. I have not got my refund yet and do not know how this will be proceeded. My advice: The staff should understand she should try her best to help and solve the problem, instead of saying it's other's fault, and ask the customer to bear with it.

Claire A. Friends - 10/10/2019 Confirmed reviews ALL
« Good service but bad Toiletries »

Service is good, there is bad experience when have the Toiletries in bathroom. The hotel had provided low cheap brand instead of Lanvin brand toiletries. Our guests need to call Sofitel to change it and then to have Lanvin, it is amazing to suffer it in Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aileen Zhang

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