Mercure Bandung City Centre 4 stars

Customer review rating 4.2/5 1,710 reviews
Mercure Bandung City Centre
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+ 20 Services

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary mini bar for Privilege Room with balcony & Executive Suite

  • Ballroom ready to welcome up to 1000 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • HUSEIN SASTRANEGARAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261
bandung
indonesia

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 7.2km / 4.47 miles - Shuttle paying

  • By train

    BANDUNG STATION At 4.5km / 2.8 miles

GPS :-6.923887, 107.611619

Companies

  • BANK BJB SYARIAH 1.2 km / 0.75 mi
  • BFI FINANCE 0.15 km / 0.09 mi
  • BPJS KESEHATAN 0.4 km / 0.25 mi
  • CETRIN ONLINE 1.9 km / 1.18 mi
  • DPSDA PROV JABAR 1.3 km / 0.81 mi
  • GARUDA INDONESIA 0.26 km / 0.16 mi
  • GRAND AA RESIDENCE 0.75 km / 0.47 mi
  • LKBNA 0.7 km / 0.43 mi
  • MUSEUM KONF AA 0.5 km / 0.31 mi
  • PT MANDIRI AXA 0.27 km / 0.17 mi
  • PT PATRA AKSAJAYA 0.15 km / 0.09 mi
  • PT PLN PERSERO 0.65 km / 0.4 mi
Companies

Your meetings and events

Our modern meeting rooms feature meeting equipments and high speed WI-FI. Our professional team will assist you in making your event a success.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Accessible room

Classic Room with 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with Balcony and 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with Balcony and 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYVIEW POOL & BAR

Non contractual photo

New concept of chill out place where you can relax and have fun. The combination of infinity pool, rooftop bar with spectacular view in the heart of Bandung City.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,710 reviews

tripadvisor

TripAdvisor Rating 4.5/5

484 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Stay

Customer review rating 4.2/5

Bayu S. Business - 23/03/2020 Confirmed reviews ALL

Overall, my experience in Mercure Bandung City Center is excellent. The staff, the location, the room all are great. Just please improve the F&B department because the taste of food are so so. I tried breakfast, dinner in restaurant (Lvl. 1) and dinner in Skypool Cafe, all of the food i tried there was just so so. Please improve that department. Btw Thanks for the experience you gave to me during my stay. Will be back there.

Good Stay

Customer review rating 4.2/5

Reni O. Friends - 23/03/2020 Confirmed reviews ALL

Superb location, Friendly staff, Quiet and clean room.. really enjoyed my stay, i am so sad to leave this hotel Lockdown situation..

Well located

Customer review rating 4.2/5

Sandi Business - 19/03/2020 Confirmed reviews ALL

Smooth check in/check out, good room, nice bfast

Dear Mr. Sandi, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Rooms facility and your front desk hospitality

Customer review rating 4.2/5

Darly S. Families - 17/03/2020 Confirmed reviews ALL

Your staff really help full, great hospitality

good choice for vacation

Customer review rating 4.2/5

Fenty Families - 17/03/2020 Confirmed reviews ALL

Good location, easy to go anywhere. comfort room and clean. nice view and good infinity pool. overall i enjoyed this hotel. There are two drawbacks, namely limited parking and elevator. because there are only 2 elevators that serve visitors and for service lifts

Well located

Customer review rating 4.2/5

Devina K. Solo - 13/03/2020 Confirmed reviews ALL

Receptionist very friendly and helpful. The staffs always greeted warmly.

Worst experience with Mercure so far

Customer review rating 4.2/5

Astri Business - 13/03/2020 Confirmed reviews ALL

- Receptions very slow. Only 1 reception with 2 guests waiting, I need 30 minutes to get my key room, and I already checked in. After receptionist finished with last guest before she also did not call me to ask what I need - Receptions did not give complete information such as where we can get breakfast - I put my luggages first cause the room was not ready, receptionist did not ask if I want them to put it right to my room - Room is not clean, dust here and there - Towel smells very bad - I choose room with balcony, but turned out the balcony wasn’t something we can enjoy. We can not see anything cause there’s high plant there and there’s no chair to sit. So what is exactly balcony are for?

Dear Ibu Astri, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Good stay

Customer review rating 4.2/5

F. Business - 12/03/2020 Confirmed reviews ALL

Good food

Nice staff

Customer review rating 4.2/5

Risti Families - 11/03/2020 Confirmed reviews ALL

Parking space need to be upgraded, it's a worst

Dear Mrs. Risti, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Well located

Customer review rating 4.2/5

Gregorius R. Couples - 11/03/2020 Confirmed reviews ALL

Rooms are comfortable but still be able to work and we can exercise too with amazing view. all the breakfast remarkable . A good place

Well located

Customer review rating 4.2/5

Rudiyanto L. Couples - 10/03/2020 Confirmed reviews ALL

The hotel doesn't have a service lift so when the staff use guest lifts for bringing carts its a bit annoying.

Dear Bapak Rudiyanto, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

quick and friendly frontliner while doing a reservation

Customer review rating 4.2/5

Danny Families - 10/03/2020 Confirmed reviews ALL

...nice rooftop outdoor swimming pool, good city and mountain view

Strategic location for holiday and business trip

Customer review rating 4.2/5

Putra Families - 09/03/2020 Confirmed reviews ALL

The hotel was good, not the parking lot during Saturday night, I can not enter parking and took almost 30 minutes getting in lobby from main road which in only few meters. Lift so full anytime we use it waiting for at least 10 minuets, too many event at hotel during our stay/sunday while group of people using lift even they only go to 1st floor instead of can use elevator and loading activity also using lift for hotel guest.

Dear Mr. Putra, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Good stay, terrible parking area

Customer review rating 4.2/5

Tino Business - 09/03/2020 Confirmed reviews ALL

All great except parking area. Stuck 30 minutes in the basement just to park

Dear Mr. Tino, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Good stay

Customer review rating 4.2/5

Glenn Families - 06/03/2020 Confirmed reviews ALL

Good hotel except the lift issue. One lift was under service, it took time to wait the lift.

Great experience

Customer review rating 4.2/5

Ramli S. Business - 01/03/2020 Confirmed reviews ALL

all service dan acvomidation is great... thanks

Clean and tastefully decorated property

TripAdvisor rating 4.5/5

knsg2020 01/03/2020 TripAdvisor review

The property is located in a heart of town, and 10 min walk to Braga. Property is well maintained, and still looks new. Decor was tastefully done and has a modern touch. The property strives to be environmentally friendly, so beware that many amenities that you would typically take for-granted in other properties will not be available. - No hand-towels were available in the bathroom. Only 1 bath towel per guest. Towels gave out an unpleasant smell when damp. Had to request for a change every day. I suspect it is the detergent that was used to launder the towels. - Although a relatively new property, the drainage in the shower was giving problems and very slow. Shower area was flooded within 2 min of shower. - No soap provided at the bathroom sink to wash your hands. I used the body soap provided at the shower area instead, and had the leave the used soap on its wrapper as there was no soap dish provided for the entire 3 nights stay. I did not request for a soap dish as I assumed housekeeping would notice it. Not a big issue, and I suppose it's more environmentally friendly to reduce amenities in the room. Breakfast was good, plenty of options and service was prompt. Staff were friendly, and would always smile and greet you when you walk by.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Well located and excellent front desk service

Customer review rating 4.2/5

Y. Y. S. Couples - 29/02/2020 Confirmed reviews ALL

Had an impressive decoration by the house keeping team for our wedding anniversary. In addition, I will like to strongly highlight on the commendable service provided by the front desk staff Indah Devita Elyana whom assisted my wife with the doctor arrangement due to food poisoning and provided continuous care/concern during our stay. Greatly appreciated her extended service.

Well located, good stay, good breakfast

Customer review rating 4.2/5

Ester P. Business - 25/02/2020 Confirmed reviews ALL

The room is cleaned, well maintained. The breakfast meal has lots of variety. The concierge and the waiters are friendly

Good stay

Customer review rating 4.2/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

The room is nice, but parking area limited.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager
Our most recent 20 reviews

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