Mercure Bandung City Centre 4 stars

Customer review rating 4.2/5 1,712 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Bandung City Centre
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+ 20 Services

Hotel extras

  • Strategically located within the central business district & Bandung heritage area

  • Rooftop pool & bar with breathtaking views of Bandung

  • In-room spa & fitness centre with a view

  • Complimentary high speed internet access

  • Ballroom ready to welcome up to 1000 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • HUSEIN SASTRANEGARAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

Hotel location

Mercure Bandung City Centre

Jalan Lengkong Besar No 8
40261
bandung
indonesia

Tel: +622230008000

Check-in from 14h00

Check out up to 12h00

  • By plane

    HUSEIN SASTRANEGARA At 7.2km / 4.47 miles - Shuttle paying

  • By train

    BANDUNG STATION At 4.5km / 2.8 miles

GPS :-6.923887, 107.611619

Companies

  • BANK BJB SYARIAH 1.2 km / 0.75 mi
  • BFI FINANCE 0.15 km / 0.09 mi
  • BPJS KESEHATAN 0.4 km / 0.25 mi
  • CETRIN ONLINE 1.9 km / 1.18 mi
  • DPSDA PROV JABAR 1.3 km / 0.81 mi
  • GARUDA INDONESIA 0.26 km / 0.16 mi
  • GRAND AA RESIDENCE 0.75 km / 0.47 mi
  • LKBNA 0.7 km / 0.43 mi
  • MUSEUM KONF AA 0.5 km / 0.31 mi
  • PT MANDIRI AXA 0.27 km / 0.17 mi
  • PT PATRA AKSAJAYA 0.15 km / 0.09 mi
  • PT PLN PERSERO 0.65 km / 0.4 mi
Companies

Your meetings and events

Our modern meeting rooms feature meeting equipments and high speed WI-FI. Our professional team will assist you in making your event a success.

meeting rooms

From 1 to 1,000 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Audio and video equipment

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

Classic Room with 1 Queen size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege Room with Balcony and 1 Queen size bed

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with Balcony and 2 Single beds

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Enjoy a great culinary experience with international favorites, live cooking stations and wide selection of a la carte menu available at this inspired All-Day Dining venue with indoor and outdoor seating.

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKYVIEW POOL & BAR

Non contractual photo

New concept of chill out place where you can relax and have fun. The combination of infinity pool, rooftop bar with spectacular view in the heart of Bandung City.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,712 reviews

tripadvisor

TripAdvisor Rating 4.5/5

539 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Well location near shopping area

Customer review rating 4.2/5

Suwaskito B. S. Friends - 08/08/2020 Confirmed reviews ALL

Nice and comfort suite room

affordable, but be careful if you're bringing car

TripAdvisor rating 4.5/5

masmashu123 15/07/2020 TripAdvisor review

Price wise this hotel is one of the best for 4-star hotel in Bandung center. a few things: 1. parking was horrible in this hotel. tried to enter the parking space, but they said it was full. but probably this is because it was on a saturday night. They ask me to park in a parking space next door, rather spooky but fine, and they asked the car key. after check out, i asked for my car, and it took them around 20-25 mins just to get me the car. So please fix the arrangement of parking space in the hotel 2. check in was pretty much hassle-free like in other mercure hotels. 3. for a hotel this size, there's only 2 lift. it took me around 5 mins everytime to wait for a lift 4. room size is standard, not much comment 5. in the standard room, there was only 1 water bottle provided. i asked the concierge and they said we need to order another one by phone, only then it's delivered to my room. it just doesnt make sense for me to request another one via phone. 6. bfast was okay considering the social distancing rule. however we felt the food selection is rather restricted, i.e there's no croissant at all!? overall its just okay with so many points of improvement

Excellent Hotel in Bandung City Center

TripAdvisor rating 4.5/5

esantoso 15/07/2020 TripAdvisor review

I have always enjoyed staying at Mercure Bandung City Center. Rooms are nice and clean, staff are also always nice and helpful. Room rate is very good. Nice roof top swimming pool with very beautiful view of Bandung at night and very exotic purple lighting. Too bad the swimming pool is not heated pool. if it is heated pool, it would be very nice and romantic to swim in the evening. Breakfast is also very nice with many varieties. I have been staying in this hotel many times already and it makes me wants to come back again. During covid situation, I feel confident with the cleaning system implemented by the hotel and breakfast can be requested to be sent to room, which is very nice and convenient as we try to avoid the crowd during breakfast time. Mercure Bandung City Center is always one of my favorite hotel in Bandung and highly recommended for both business or leisure.

Great Stay

Customer review rating 4.2/5

Bayu S. Business - 23/03/2020 Confirmed reviews ALL

Overall, my experience in Mercure Bandung City Center is excellent. The staff, the location, the room all are great. Just please improve the F&B department because the taste of food are so so. I tried breakfast, dinner in restaurant (Lvl. 1) and dinner in Skypool Cafe, all of the food i tried there was just so so. Please improve that department. Btw Thanks for the experience you gave to me during my stay. Will be back there.

Dear Bayu S. Thank you for choosing our hotel and for sharing your review. I am terribly sorry to hear about the service given to you during your stay with us. Please accept my sincere apology for the unfortunate experience happened. I have shared your comment with all of my team especially for F&B Depertment. Please rest assured that necessary action has been taken to prevent such issue in the future. Thank you once again for bringing this to our concern and i hope we could have the opportunity to welcoming you back in our hotel. With Regards, Tomy Yovan Andriansyah General Manager

Good Stay

Customer review rating 4.2/5

Reni O. Friends - 23/03/2020 Confirmed reviews ALL

Superb location, Friendly staff, Quiet and clean room.. really enjoyed my stay, i am so sad to leave this hotel Lockdown situation..

Dear Reni O. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

Well located

Customer review rating 4.2/5

Sandi Business - 19/03/2020 Confirmed reviews ALL

Smooth check in/check out, good room, nice bfast

Dear Mr. Sandi, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Rooms facility and your front desk hospitality

Customer review rating 4.2/5

Darly S. Families - 17/03/2020 Confirmed reviews ALL

Your staff really help full, great hospitality

Dear Darly S. We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

good choice for vacation

Customer review rating 4.2/5

Fenty Families - 17/03/2020 Confirmed reviews ALL

Good location, easy to go anywhere. comfort room and clean. nice view and good infinity pool. overall i enjoyed this hotel. There are two drawbacks, namely limited parking and elevator. because there are only 2 elevators that serve visitors and for service lifts

Dear Fenty, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Well located

Customer review rating 4.2/5

Devina K. Solo - 13/03/2020 Confirmed reviews ALL

Receptionist very friendly and helpful. The staffs always greeted warmly.

Dear Devina K. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

Worst experience with Mercure so far

Customer review rating 4.2/5

Astri Business - 13/03/2020 Confirmed reviews ALL

- Receptions very slow. Only 1 reception with 2 guests waiting, I need 30 minutes to get my key room, and I already checked in. After receptionist finished with last guest before she also did not call me to ask what I need - Receptions did not give complete information such as where we can get breakfast - I put my luggages first cause the room was not ready, receptionist did not ask if I want them to put it right to my room - Room is not clean, dust here and there - Towel smells very bad - I choose room with balcony, but turned out the balcony wasn’t something we can enjoy. We can not see anything cause there’s high plant there and there’s no chair to sit. So what is exactly balcony are for?

Dear Ibu Astri, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Good stay

Customer review rating 4.2/5

F. Business - 12/03/2020 Confirmed reviews ALL

Good food

Dear F., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

Nice staff

Customer review rating 4.2/5

Risti Families - 11/03/2020 Confirmed reviews ALL

Parking space need to be upgraded, it's a worst

Dear Mrs. Risti, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Well located

Customer review rating 4.2/5

Gregorius R. Couples - 11/03/2020 Confirmed reviews ALL

Rooms are comfortable but still be able to work and we can exercise too with amazing view. all the breakfast remarkable . A good place

Dear Gregorius R. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards, Tomy Yovan Andriansyah General Manager

Well located

Customer review rating 4.2/5

Rudiyanto L. Couples - 10/03/2020 Confirmed reviews ALL

The hotel doesn't have a service lift so when the staff use guest lifts for bringing carts its a bit annoying.

Dear Bapak Rudiyanto, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

quick and friendly frontliner while doing a reservation

Customer review rating 4.2/5

Danny Families - 10/03/2020 Confirmed reviews ALL

...nice rooftop outdoor swimming pool, good city and mountain view

Dear Danny, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Strategic location for holiday and business trip

Customer review rating 4.2/5

Putra Families - 09/03/2020 Confirmed reviews ALL

The hotel was good, not the parking lot during Saturday night, I can not enter parking and took almost 30 minutes getting in lobby from main road which in only few meters. Lift so full anytime we use it waiting for at least 10 minuets, too many event at hotel during our stay/sunday while group of people using lift even they only go to 1st floor instead of can use elevator and loading activity also using lift for hotel guest.

Dear Mr. Putra, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Good stay, terrible parking area

Customer review rating 4.2/5

Tino Business - 09/03/2020 Confirmed reviews ALL

All great except parking area. Stuck 30 minutes in the basement just to park

Dear Mr. Tino, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Good stay

Customer review rating 4.2/5

Glenn Families - 06/03/2020 Confirmed reviews ALL

Good hotel except the lift issue. One lift was under service, it took time to wait the lift.

Dear Mr. Glenn, Thank you for sharing your wonderful experience on your recent stay with us. It's such a pleasure for us to read a positive feedback from satisfied customer. Every guest comment is very valuable for us, and I do apologize for your unexpected experience, I will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. I wish have another chance to welcoming you back and give another memorable experience stay. With Regards, Tomy Yovan Andriansyah General Manager

Great experience

Customer review rating 4.2/5

Ramli S. Business - 01/03/2020 Confirmed reviews ALL

all service dan acvomidation is great... thanks

Dear Ramli S, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Clean and tastefully decorated property

TripAdvisor rating 4.5/5

knsg2020 01/03/2020 TripAdvisor review

The property is located in a heart of town, and 10 min walk to Braga. Property is well maintained, and still looks new. Decor was tastefully done and has a modern touch. The property strives to be environmentally friendly, so beware that many amenities that you would typically take for-granted in other properties will not be available. - No hand-towels were available in the bathroom. Only 1 bath towel per guest. Towels gave out an unpleasant smell when damp. Had to request for a change every day. I suspect it is the detergent that was used to launder the towels. - Although a relatively new property, the drainage in the shower was giving problems and very slow. Shower area was flooded within 2 min of shower. - No soap provided at the bathroom sink to wash your hands. I used the body soap provided at the shower area instead, and had the leave the used soap on its wrapper as there was no soap dish provided for the entire 3 nights stay. I did not request for a soap dish as I assumed housekeeping would notice it. Not a big issue, and I suppose it's more environmentally friendly to reduce amenities in the room. Breakfast was good, plenty of options and service was prompt. Staff were friendly, and would always smile and greet you when you walk by.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Our most recent 20 reviews

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