Hotel - Mercure Bandung City Centre
Mercure Hotel Mercure Hotel

Mercure Bandung City Centre

4.5/5 427 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

BANK BJB SYARIAH1.2 km / 0.75 mi BPJS KESEHATAN0.4 km / 0.25 mi DPSDA PROV JABAR1.3 km / 0.81 mi GRAND AA RESIDENCE0.75 km / 0.47 mi MUSEUM KONF AA0.5 km / 0.31 mi PT PATRA AKSAJAYA0.15 km / 0.09 mi
BFI FINANCE0.15 km / 0.09 mi CETRIN ONLINE1.9 km / 1.18 mi GARUDA INDONESIA0.26 km / 0.16 mi LKBNA0.7 km / 0.43 mi PT MANDIRI AXA0.27 km / 0.17 mi PT PLN PERSERO0.65 km / 0.4 mi

Your meetings and events

Our modern meeting rooms feature meeting equipments and high speed WI-FI. Our professional team will assist you in making your event a success.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARJUNA MEETING ROOM 62 m2 2 m 50 25 80 30 30
NAKULA MEETING ROOM 62 m2 2 m 50 25 80 30 30
SADEWA MEETING ROOM 62 m2 2 m 50 25 80 30 30
YUDISTIRA MEETING ROOM 62 m2 2 m 50 25 80 30 30
BIMA BALLROOM 536 m2 6 m 500 250 1000 300 250
    • Screen
    • Flipchart
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

  • 163 rooms
  • 80 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 1,547 reviews

Our guest reviews for
Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 427 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Daniel H. Couples - 30/11/2019 Confirmed reviews ALL
« wonderful short stay »

This place is always become one of our favorite hotel in Bandung. The location is strategic to anywhere in the middle of city, food place is near and some iconic location is only walking distance room is great, the hospitality of staff was great

Edhie Business - 26/11/2019 Confirmed reviews ALL
« Good located hotel, brand new »

This is an accessible hotel, nearby Bandung station and nearby Bandung parks and tourist areas. Lots of caffee and hang out places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Edhie, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Fenty Business - 26/11/2019 Confirmed reviews ALL
« nice hotel for business trip »

I like the hotel. room very clean and comfort. Really recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah

Kyng Couples - 23/11/2019 Confirmed reviews ALL
« good location but lack public transport »

no bus to take nearby. breakfast is okay but food is too oily with heavy taste health unfriendly. helpful and polite staff especially two young ladies at reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam yuen N., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

C. A. Friends - 17/11/2019 Confirmed reviews ALL
« awesome! »

comfy room and light, plenty electricity plugs, right hot water, complimentary minibar which not many hotels willing to do so. simply enjoyable. wide variety of breakfast, wish to stay longer. this is our first stay in mercure, happy to be upgraded to privilege.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu C., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Magda Couples - 17/11/2019 Confirmed reviews ALL
« Not too satisfied »

Lack parking lot, too crowd and too many event cant enjoy some of the hotel facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Magdalena W., Thank you for your loyalty! Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Yet we had events during your stay which might cause inconvenience on the parking side. We tried our best to provide excellent service to the guests by providing valet service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Anto Business - 15/11/2019 Confirmed reviews ALL
« Not my lucky day »

Check-in takes decade for room preparation (??), no welcome drink/letter as Accor Loyalty Member, pillow sheet with stain, hostel-class towels, bad room sound insulation..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yuliarso D., Thank you for your loyalty! Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer especially for Elite member; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a gesture of a goodwill for the inconvenience of the unpleasant situation, we will give you extra points into your Le Club account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

Benget T. Couples - 12/11/2019 Confirmed reviews ALL

Cozy Homey Good food Delicious Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Benget Martua T., Thank you for your loyalty, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Yundo J. Business - 11/11/2019 Confirmed reviews ALL
« Generally good »

Clean and fine. The food was delicious and Massage service is also good. But i hope for the breakfast, if manu is more various, it would have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yundo J., Thank you for your loyalty, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to chef for the food variety at breakfast as you mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

P. Families - 11/11/2019 Confirmed reviews ALL

It was great experience staying at Mercure Bandung City Centre. Great location, clean room, delicious food, and my son enjoyed swimming at the pool. But we had to wait a bit long for the room to be ready when we checked in (i came to hotel at 2 pm, i got the room at 2.40pm). Overall, my family loved staying at the hotel and will absolutely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sari P., Thank you for your loyalty, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I am sorry that you did not have the room ready on time since we were on high occupancy the day before. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

T. Business - 08/11/2019 Confirmed reviews ALL
« Nice Hotel »

Overall OK, Recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak T., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Reynard B. Couples - 04/11/2019 Confirmed reviews ALL
« Dissapointed. First and last. »

This is the first time i've been to a hotel and not get greeted when i tried to check in. I would like to be specific to one receptionist, which was "Thia Annisa", who failed to greet her guest with a warm welcome. Every time i asked for something, it took at least 3 calls and 30 minutes plus for the item to arrive. When we first arrived, I asked for a bellboy to help me with my luggage, but the bellboy never came. Once i got into the room, i previously asked for more towels on my request during booking, but never received the towels. Asked the towels by phone and had to call 3/4 times and waited for 30 mins for the towels to arrive. Later on, i needed to borrow plates and bowls, so i rang again. The same thing happened, which I need to rang 4 times and waited for quite some time for the plates and bowl to arrive without any cutleries. Moreover, as a member of the le club accor hotels, i received my voucher for the welcoming drink. I went to the rooftop bar to redeem the drink, where once again, the staff failed to greet the guest. As a hotelier myself, this experience left well extremely dissatisfied and disappointed. Especially with the receptionist "Thia Annisa". After a long drive to get to Bandung, no guests should be handled like the way she handled her guest. Was it because I dressed rather casually by wearing shorts and slippers? Even then she had no right treating her guest the way she treated me. I used to think that becoming le club accor hotel member was very beneficial, and even i started to promote the membership to my family and friends. But now i'm starting to doubt it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Reynard B., Thank you for your Loyalty, Thank you for taking the time to tell us about your experience at Mercure Bandung City Centre. We want to extend our sincerest apologies concerning the issue that you have faced. We try to maintain the highest standards of services, but clearly that is not what happened on your previous visit Please accept our sincerest apology for the inconvenience that you encountered on this occasion. we shall ensure that your feedback serve as a sharp reminder that complacency has no place at Mercure Bandung City Centre. As a gesture of goodwill please except a compensation of 1700 points which will be credited into your account by our team. Hope you will give us another chance to show you the true Mercure experience . We wish to be able to change your mind and we certainly look forward to your return. Your Sincerely, Tomy Yovan Andriansyah General Manager

Anonymous Business - 31/10/2019 Confirmed reviews ALL

- Food was good, staff was friendly - Stayed in suite but room condition needed more maintenance, eg: sliding door to bathroom easily came out of the bottom track - air freshener / cleaning agent used in the common corridor needs to be re-evaluated. The smell was very overpowering and caused discomfort walking along the corridor - from the 8th floor, i could hear a lot of noise coming from the rooftop bar despite being in my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ian K., Thank you for your Loyalty! Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The issues regarding the room condition and the odor have been delivered to department concern. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However we are happy that you enjoy the food and our staff friendliness. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan Andriansyah General Manager

R. Friends - 29/10/2019 Confirmed reviews ALL

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for your loyalty! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tomy Yovan Andriansyah General Manager

Def Business - 28/10/2019 Confirmed reviews ALL
« Almost perfect »

The food The lobby The swimming pool The new furniture All good Except one thing : internet trouble

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Defindal Irvan Prama, We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. However we apologize for the inconvenience caused by the internet connection. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

I. T. Families - 27/10/2019 Confirmed reviews ALL

The services from staff hotel is very good and the cleaness also is good. Especially food also delicious. Kept make it stable and improvesld.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for your loyalty! We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Donny S. H. Business - 27/10/2019 Confirmed reviews ALL
« Comfortable and strategic location hotel »

Staying for 2 days, got upgraded and very nice service from the receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Donny S., Thank you for your loyalty! We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback and you enjoy the upgraded room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Stephanus I. Couples - 22/10/2019 Confirmed reviews ALL
« Enjoyed my stay »

Generally I really enjoyed my stay in Mercure. Little down side from my stay was the parking area not large enough. Some cars are scattered over parking lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stephanus I., We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. However we apologize for the inconvenience regarding our parking area. We have limited parking space hence we provide valet service to assist guests parking and arranging the car. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

H.robert L. Friends - 14/10/2019 Confirmed reviews ALL
« Very good »

Check in fast, cleannes, good panoramic and rilex at bar level 15, near to shop and cafe if you want hear live music and drink coffe and other soft drik, you also rilex at peak for drink wine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H Robert l., Thank you for your loyalty! We very much appreciate your comments regarding your stay at Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tomy Yovan Andriansyah General Manager

Anggoro S. Business - 11/10/2019 Confirmed reviews ALL
« Quite satisfied »

Room Air Condition always cut off when it reach the targeted temperature. Normally, it change to ON again. But it isn't. Your technician came to fix it twice, but the problem not solve yet until I checked out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Anggoro, Thank you for taking the time to tell us about your experience at the Mercure Bandung City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tomy Yovan General Manager

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