Hotel - Mercure Uberlandia Plaza Shopping
Mercure Hotel Mercure Hotel

Mercure Uberlandia Plaza Shopping

4.5/5 923 reviews
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31 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 21 Services
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Mercure Uberlandia Plaza Shopping

Mid-scale hotel for business trips or leisure

The Mercure Uberlandia Plaza Shopping hotel is the most modern hotel in Uberlândia, and one of the best in inland Brazil. The hotel offers you everything you need to make you feel at home: comfort, personalized service and services of an international qua lity. When staying at our hotel, you're in one of country's most comprehensive shopping and business centers, the Complexo Center Shopping, which in addition to being a shopping center, features a convention center and the corporate UBT tower.

Uberlândia is one of the largest cities of inland Brazil and boasts a privileged geographic location. With more than 650,000 inhabitants, it is a welcoming and thriving land with typical local characteristics.

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Hotel extras
  • Prime location: part of a mixed-use complex
  • Hotel comprising two towers and six room categories, including premium Suites.
  • Leisure area with swimming pool, sauna and fitness center.
  • Covered car park with valet parking, monitored 24 hours a day.
  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 07:00
    • Opening hours : Week-end 07:00 - 07:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

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Mercure Uberlandia Plaza Shopping

RUA DA BANDEIRA 400
38405174
uberlandia
brazil

Tel: (+55)34/32398000
Fax: (+55)999999999
Check-in from 14h00
Check out up to 12h00
Access and transport
  • SIT : 131 / 132, 4
  • CESAR BOMBONATO At 6km / 4 miles
  • PRESIDENTE JK - BRB At 430km / 267 miles

GPS : -18.909900, -48.260810

Companies and event centres nearby

Company

ALGAR AVIATON6 km / 4 mi ALGAR TECNOLOGIA5 km / 3 mi ARCOM9 km / 5 mi CARGILL12 km / 7 mi ITAMBÉ10 km / 6 mi MONSANTO0 km / 0 mi SYNGENTA SEEDS11 km / 6 mi
ALGAR MÍDIA6 km / 4 mi ALGAR TELECOM2 km / 1 mi BRADESCO CARTÕES5 km / 3 mi CEMIG10 km / 6 mi MARTINS1 km / 1 mi SOUZA CRUZ7 km / 4 mi

Congress centre

CENTER CONVENTION0 km / 0 mi

Your meetings and events

Capacity for up to 3,450 people in 8 modular rooms, each with soundproof and removable partitions, air conditioning, modular lighting, suspended floor with the option of installing power sockets, Internet, water, drainage, sound equipment and telephone.We have thought of everything to ensure that you enjoy maximum comfort at minimum effort: full buffet, furniture, audiovisual equipment, cable and WIFI Internet, individual air conditioning and the full support of our events team.Meeting rooms designed for smaller events, with all the facilities ready for you and support from our events team. Everything needed to guarantee your event is a success, with peace of mind, comfort and quality.

Mercure Uberlandia Plaza Shopping Meeting Room
3 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GRANDE OTELO 1 52 m2 3 m 50 18 0 24 30
ESPAÇO CLEMENTINA 196 m2 4 m 180 30 0 60 70
SALA A1 / A4 / B1 / B4 202 m2 7 m 250 40 0 110 120
SALA A2 / A3 / B2 / B3 234 m2 7 m 300 46 0 120 130
SARAH KUBITSCHEK 1/2/3/4 279 m2 3 m 130 30 0 60 50
COMPLEXO AB 3,000 m2 7 m 3450 600 0 2000 2500
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Flipchart
    • Office
    • Lectern
    • Podium
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Accommodation
    • Wedding ceremony
    • Conference hotel
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

269 fully equipped comfortable apartments, fitted with tiled flooring, air conditioning, WIFI Internet, safe, minibar, telephone in the bedroom and bathroom, cable TV, hair dryer in the bathroom and special services.The hotel has luxurious and fully equipped suites. Comfort and style for important occasions.

6 photos
Classic Apartment with twin beds

Classic Apartment with twin beds

Apartment measuring 280 sq. ft. (26 m²) with twin beds, tiled floor, air conditioning, WIFI, desk, 32" cable TV, safe, minibar, electric kettle, telephone and hair dryer, located in Tower 1.

Classic Apartment with 1 king-size bed

Classic Apartment with 1 king-size bed

Apartment measuring 280 sq. ft. (26 m²) with one king-size bed, tiled floor, air conditioning, WIFI, desk, 32" TV, cable TV, safe, minibar, electric kettle, telephone and hair dryer, located in Tower 1.

Standard Apartment with twin beds

Standard Apartment with twin beds

Apartment measuring 301 sq. ft. (28 m²) with twin beds, tiled floor, air conditioning, WIFI, desk, 32" TV, cable TV, safe, minibar, electric kettle, telephone, foldaway mirror and hair dryer, located in Tower 2.

Standard Apartment with king-size bed

Standard Apartment with king-size bed

Apartment measuring 301 sq. ft. (28 m²) with king-size bed, tiled floor, air conditioning, WIFI, desk, 32" cable TV, safe, minibar, electric kettle, telephone, foldaway mirror and hair dryer, located in Tower 2.

Superior apartment with 1 king size bed

Superior apartment with 1 king size bed

Apartment measuring 334 sq. ft. (31 m²) with king-size bed, balcony, tiled floor, air conditioning, WIFI, 32" cable TV, safe, minibar, electric kettle, teleadapter, telephone, foldaway mirror, hair dryer and daily local newspaper, located in Tower 1.

Privilege Apartment with king-size bed

Privilege Apartment with king-size bed

Apartment with privilege services, one king-size bed, tiled flooring, air conditioning, WIFI Internet, 32'' LED TV, cable TV, safe, minibar, hair dryer, bathrobe, slippers, Nespresso machine, kettle, newspaper, welcome candy and one free bottle of water.

Superior Suite with king-size bed

Superior Suite with king-size bed

517-sq. ft. apartment, king-size bed, tiled flooring, air conditioning, WIFI Internet, 40'' LED TV, DVD player, cable TV, safe, minibar, hair dryer, 2 person bathtub, bathrobe, slippers, distinguished decor. Nespresso machine and daily local newspaper.

  • 269 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 15 connecting rooms
  • Extra bed in room for child
  • Baby bed
Room Bathroom Security Room service
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

Clementina Bar e RestauranteType of cuisine: Type of cuisine: International

Clementina Bar e Restaurante Restaurant
Photo non contractuelle / Strictly non binding
Dinner
18:00 - 00:00

Clementina Bar e RestauranteType of cuisine: Type of cuisine: International

CLEMENTINA BAR

CLEMENTINA BAR Bar
Photo non contractuelle / Strictly non binding
Evening
  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLEMENTINA BAR

Elegance and good taste sum up what the Clementina Bar is all about. A welcoming environment, good music, whiskey club and specialty international dishes. The perfect place to celebrate special occasions.

See all our restaurants and bars
4.6/5 ALL Rating 8,652 reviews

Our guest reviews for
Mercure Uberlandia Plaza Shopping

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 923 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 03/12/2019 Confirmed reviews ALL
« Very hospitable, no problems ! »

Very hospitable, no problems !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

Paula Friends - 03/12/2019 Confirmed reviews ALL
« The best experience »

The staff, specially Saionara in the reception. She is so kindly and smart, she help us a lot!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Srª. Paula Santana B., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. É sempre um prazer receber impressões positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe, principalmente a recepcionista Sayonara, que ficará contente com sua lembrança. Esperamos poder servi-la novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping ::: Avalie o Mercure Uberlândia Plaza Shopping também no TripAdvisor, através do site: www.tripadvisor.com.br e auxilie outros viajantes com suas dicas sobre nosso hotel. :::

Fernando Business - 02/12/2019 Confirmed reviews ALL

Very good place to stay in Uberlandia, very well located and presenting quality in everything.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Fernando, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. É sempre um prazer receber impressões positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping ::: Avalie o Mercure Uberlândia Plaza Shopping também no TripAdvisor, através do site: www.tripadvisor.com.br e auxilie outros viajantes com suas dicas sobre nosso hotel. :::

Anonymous Business - 02/12/2019 Confirmed reviews ALL
« Very good location and services »

It was very good and all staffs are super polite and kind. Room is very new.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Srª. Jamila Torii T., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-la novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping ::: Avalie o Mercure Uberlândia Plaza Shopping também no TripAdvisor, através do site: www.tripadvisor.com.br e auxilie outros viajantes com suas dicas sobre nosso hotel. :::

Mel Couples - 21/11/2019 Confirmed reviews ALL
« TOP »

TOP

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Srª. Mellanie, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. É sempre um prazer receber impressões positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Esperamos poder servi-la novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping ::: Avalie o Mercure Uberlândia Plaza Shopping também no TripAdvisor, através do site: www.tripadvisor.com.br e auxilie outros viajantes com suas dicas sobre nosso hotel. :::

Ricardo E. Business - 21/11/2019 Confirmed reviews ALL
« Business hotel with good location »

I feel like staying at home. Staff were gentle and very helpful. Hotel is located inside a business complex with offices, restaurants and shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Ricardo, obrigado por dispor de seu tempo para partilhar conosco suas impressões. É sempre muito bom receber considerações positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Seu feedback, como hóspede morador, é muito importante para nós. Esperamos revê-lo em dezembro. Um abraço. Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping ::: Avalie o Mercure Uberlândia Plaza Shopping também no TripAdvisor, através do site: www.tripadvisor.com.br e auxilie outros viajantes com suas dicas sobre nosso hotel. :::

M.… Business - 16/11/2019 Confirmed reviews ALL
« Business @ Uberlandia »

Short business travel to Uberlandia

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Fabio Luis M., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping ::: Avalie o Mercure Uberlândia Plaza Shopping também no TripAdvisor, através do site: www.tripadvisor.com.br e auxilie outros viajantes com suas dicas sobre nosso hotel. :::

Harvey H. Business - 15/11/2019 Confirmed reviews ALL
« Disappointed in bathroom amenities. »

Pleased with maid service and fitness center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., we appreciate your comments about your stay at the Mercure Plaza Shopping Uberlândia. In our hotel, we seek to provide a differentiated service to each of our guests. Therefore, your feedback is very important to us. We hope to see you soon. Sincerely, Otavio Ferraz Calfat General Manager Mercure Uberlândia Plaza Shopping

Fernando Couples - 15/11/2019 Confirmed reviews ALL
« Awesome »

The stay was amazing, hands down the best Accor experience I have had so far. 10/10 for the Mercure Uberlandia. Staff was great, the location is great, rooms are clean, big and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Fernando, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. É sempre um prazer receber impressões positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping ::: Avalie o Mercure Uberlândia Plaza Shopping também no TripAdvisor, através do site: www.tripadvisor.com.br e auxilie outros viajantes com suas dicas sobre nosso hotel. :::

Amit G. Business - 07/10/2019 Confirmed reviews ALL
« language trouble - Hotel was good »

The hotel is good and location is good too. Being an international hotel, I expected staff to understand and communicate in english. Especially the staff in Restaurant was very very poor in english. I hope they used my accor membership number on the booking, there was no confirmation from them, even upon my asking as they did not understood what I was saying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. g., we appreciate your comments about your stay at the Mercure Plaza Shopping Uberlândia. In our hotel, we seek to provide a differentiated service to each of our guests. Therefore, your feedback is very important to us. Your Le Club number is saved in your profile. Our frontdesk team will make the credit as soon as possible. We hope to see you again soon. Sincerely, Otavio Ferraz Calfat General Manager Mercure Uberlândia Plaza Shopping

Guilherme Families - 01/10/2019 Confirmed reviews ALL
« OTIMA »

HOTEL LIMPO , EQUIPE EFICIENTE ...

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Guilherme, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Foi um prazer recebê-lo mais uma vez. É sempre muito bom receber impressões positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Marcus A. D. L. Couples - 23/09/2019 Confirmed reviews ALL
« gratefull »

very nice

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcus Aurelho de L., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Anonymous Business - 23/09/2019 Confirmed reviews ALL
« good business hotel conveniently located »

good business hotel conveniently located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Chiara C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

Gustavo Business - 20/09/2019 Confirmed reviews ALL
« Noisy room during the late evening, all the rest ok »

Amenities ok, breakfast and service good. The nuisance about my stay was a continuous noise that started late at night, it seemed somebody from the hotel staff working nearby. Other than this my stay was fine, I really enjoyed the gym and pool area.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Gustavo, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Anonymous Solo - 15/09/2019 Confirmed reviews ALL
« A few little things should be changed »

A real bad experience. The room was horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Walter Luis S., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Observamos que sua experiência com alguns itens, principalmente ruído no apartamento, recebeu uma avaliação não muito boa. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua, a fim de proporcionarmos um serviço de alto nível para cada um de nossos hóspedes. Agradecemos novamente por nos informar sobre sua experiência. Esperamos poder servi-lo novamente em breve. Sinceramente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Pode M. C. D. M. Business - 31/08/2019 Confirmed reviews ALL

Hotel otimo!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Clayton Alves R., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Anonymous Business - 28/08/2019 Confirmed reviews ALL
« Really bad experience »

It was a bad experience from the moment I called to make the reservation. 1. I was assigned a smokers room when I don't spoke and I was even asked if I wanted such room! I had to request for a room change. 2. I was questioned why I requested two keys. I travel around the world and I always request two keys in case one gets deactivated so I don't have to go back to the reception just for that. Why do I get questioned about it? is there an additional charge for it? is it against the law? 3. I got questioned why was I requesting to have two "additional" towels. I honestly felt my privacy was invaded. I did not like the service at the hotel and I will share my experience with my colleagues and friends. 4. during the breakfast I was asked two - three times about my room number (each time a different person)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Doris Carolina C., Firstly, I would like to thank you for your comments. As much as I wish you had a better experience, a comment like this makes us learn and improve. We work hard to provide an exceptional guest experience. Our hotel works with floors exclusively for the smoking public. This information should have been provided at check-in and you should have been taken to your preferred apartment. I sincerely apologize for the failure. The receptionist who checked you in has already been properly advised. Our hotel also works with apartments for two people, and there is a difference in rates. Thus, I believe that the receptionist did not express himself clearly when questioning your need for two keys. The intention was to know if more than one person would stay in the same apartment. We will guide our team to make the communication clearer. Regarding the availability of towels, we feel for the mistaken contention of the staff. We can provide more towels in the apartments upon request without any question. Sorry you felt your privacy invaded. I apologize for the inconvenience this has caused you. You also mentioned problems while booking. If you can elaborate on what happened, it would be very important for us to be able to correct the flaws. From their constructive criticism, we found that communication failures occurred, which will be worked with our team. We believe the language may have been a barrier, but it does not justify the flaws. Rest assured that we will handle your criticisms carefully so that they will not be repeated again. If you give us a chance to regain your confidence, I would be delighted to make your reservation in person and make sure that you enjoy your experience in the same way as so many of our guests. Sincerely, Otavio Calfat General Manager

Andres G. Business - 26/08/2019 Confirmed reviews ALL
« Excellent hotel and service »

Enjoyed the hotel and service. Very attentive and friendly. The room was very modern and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Uberlandia Plaza Shopping Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Otavio Calfat General Manager

Maria S. Business - 26/08/2019 Confirmed reviews ALL
« I did not feel like a valued guest »

My experience was bad in two fronts. One, has nothing to do with the hotel; the agent that did my reservation booked me in a bad room. But, when the front desk team saw that, and due to the booking, they were unable to help me, which I understand. However, they told me to follow up on a certain day, when I did their response was that the priority was on other guests that didn't have a reservation and my change was not a priority. I told them that if I needed to pay a different rate, I would and they still didn't help me. I had the worst stay at this hotel! I travel to it on a yearly basis, and it feels awful to see that you are not valued.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Maria Loudes S., Thank you for taking the time to tell us about your experience at the Mercure Uberlandia Plaza Shopping Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During the week of your stay, the hotel hosted some event groups, which increased occupancy to 100% in some days. Unfortunately, we were unable to fulfill your request. We are really sorry that we were unable to meet your needs, as in previous opportunities in our hotel. We also felt that this impossibility was not well explained by our reception staff. Rest assured that we will guide our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Otavio Calfat General Manager

Andrew M. Business - 25/08/2019 Confirmed reviews ALL
« Customer experience failed across throughout the entire visit!! »

From the moment I checked in, the customer experience that I have come to expect from a global brand was not there. The check-in process was too long. My key got demagnetized, and when I went to the front desk to get it fixed, there was a long line that I had to wait. The room was not suited for a business traveler, only provided one bottle of complimentary water, and breakfast was nothing to be excited about. As a business traveler on the go, I expect for the staff to understand that I am always on a rush, needing a coffee cup to go. As I departed, the check-out process was also too long. I'm a lifetime Titanium Elite member of the Marriott program, and they're properties are always consistent to what business travelers look for. Mercure has a long way to go to meet my standards and win my business.

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